Enterprise Rent-A-Car

Contacted enterprise via their “1-800”number listed on their site. Pressed the menu option for policy claims rentals. Provided the customer service rep all my information and claim number and had a location and pick up time scheduled.

Went to pick up the rental with my claim number as instructed five days earlier - they did not have me in their system at all. I was forced to drop my car off for repairs with no rental because they couldn’t have the common curtesy to tell me ahead of time that when I called it wasn’t a reservation. Attempting to get a rental in 24hrs is a frustration no one should be put through.

Left sitting for over 2 hours waiting on a scheduled pick up, cannot even get through on phone to talk to a real person

Dear Enterprise Customer Care Center, Hello, my name is Delilah Curtis and I am writing to complain about the poor customer service I recently experienced. On Saturday, February 18, 2023, at 11 am, I made a reservation online to rent an economy vehicle, confirmation # 1346366432.

My pickup time was scheduled for 12 pm in which I solicited an Uber ride to the airport where the vehicle was supposed to be located. Upon arrival Brent, an Enterprise sales rep, called stating the vehicle I reserved was unavailable; but they did have a vehicle one size up available at an additional cost.

I inquired if I could get this additional fee waived seeing that I already had a confirmed reservation for an economy vehicle. He stated he would have to run that by his manager. I responded that it would be…

The workers,at Enterprise,are very rude,I have always rented from them,but these new workers,are just rude,and that's no way to do business,you treat your customers with respect,the way you would like to be treated

I went to your location at State St in Jackson MS on Saturday February 18 I had my driver's license and debit card, well I thought I had the right card which was a NetSpend so when the lady took my two cards she looked at it said very rudely THIS NOT THE CARD and put it down hard on the counter which I pass my card to her in her hand which she could have done better she was a short young lady it was other customers in there I could have given her another but

I went to the airport and the lady was very friendly and I received a rental car there. The young lady at the State St area needs better customers service because I didn't do anything to her but give her a wrong card and she made a big deal out of nothing by putting my card down with an attitude

I said how could I see dents when it was so dirty? I said we’d go to lunch when I dropped my husband off it didn’t look much different! My husband had no time to wait so he took it to a car wash and got it clean!

We are three hours on our trip and thrWasher fluid low add fluid came on? We are not feeling like it was serviced? The turn signal has to be manually shut off, it doesn’t go off automatically? I just feel that these are not the standards of Enterprise!!!

Car rental through GEICO car insurance. No cars available nor surrounding counties. After 3 days of missing work went to scheduled appointment would not accept 2 bank cards. Kept promoting PNC bank. No other form of payment accepted. My bank had me come in supplied me with debit card that has a chip but funds not available till 630. Enterprise closed at 530.

I called rental explaining when funds available advised could not hold vehicle first come first serve. Advised to try in the morning with no guarantee. One card has chip, but showed up not a bank card, credit union no chip equipment only set up for chip swiped on computer showed up not a bank. Have notified GEICO.

Should work for better customer service renter followed pre conveyed instructions bring ID, will accept debit cards,…

This Enterprise in Pomona gave me car that they are charging me 12 dollars more every day yet when i was going to go through Yorba Linda Ca Enterprise they where going to only charge $ 2. 00 more for the same car an up grade.

Pomona Enterprise also has been hurrassing me since i got the vehicle to pay them for everyday that i use they have also been summiting my credit card everyday for amounts that i have not even authorized them to do or even agreed to pay or did i signed to pay they hurrass me everyday that i have had the vehicle day and night at all hours even when they are closed to pay them in advance for using the car i get texts and calls from various emplyees personal phones at all hours of day and

night causing stress on me for using their car they keep running my credit card…

My name is Leslie McWatters and I had a rental with enterprise of Fitchburg mass through a third party after an auto accident. I had the vehicle for two weeks and on a Saturday I was driving to see my grandson when I was pulled over by the Littleton police department.

The offer told me the car is being towed for no registration or insurance! It was snowing an I had been released two weeks prior for pneumonia! I had to wait for a ride from my daughter as enterprise is not open on the weekend!

I want to file a full complaint regarding this office and the fact that I have personal belongings in the towed vehicle which is still after one month sitting in a row yard! I have called numerous times and spoke with Adam the branch manager, he was supposed to contact me but I have not received a…

My car was hit and their insurance provided enterprise for the rental. I was given the date ad time to drop my car off and was told I would be picked up by them at the body shop. Well I waited, called them received no answer.

Called the insurance company, was told that they didn't pick up from the body shop I chose even though the woman I spoke with said they would. Even the insurance company knew this and said it was their mistake to fix.

Since it is known that I was told I would get picked up, as far as I'm concerned is a contract that they must uphold. I don't care about a miss communication, they cost me my sleep since I work nights, time, gas, and money. I am LIVID.

Tomorrow I will go there directly. I will also be blowing up any corporate office number I can find until something…

To whom it may concern, On 1/16/23 my wife went with our 29 yr. old daughter to secure a car for the next day, and had $100 cash as a deposit, which is what the 20-something yr. old told her from behind the counter.

The young man must be new; or maybe it was the insurance adjustment that confused him (from Travelers Insurance partially paying for the rental) - BUT HE GAVE THE WRONG INFORMATION AND FUCKED UP several nights for us and my daughter! Both my wife and my daughter heard him say "$100", though I was not present.

On that Monday, MLK's birthday, the guy said she had to put the deposit on her debit card, which she agreed to, and she responded "Hold the car for tomorrow(the 17th), and I'll take care of it then". The employee agreed to hold it.

, to an Enterprise 30 minutes away in…

On Saturday January 14, 2023 I arrived at Enterprise rental at 305 East 80th at 11:30am for a noon reservation Enterprise Rent-A-Car Reservation #1976783377 When I arrived I was told by employee Ralph Destine the SUV I had reserved was not available. The customers next to me were also being told the SUVs they had reserved were also not available and in fact there were no cars available despite having reserved one.

They had given away our reserved cars to earlier customers. When I asked why they would give away a reserved car they refused to give me an answer. I asked to speak to the manager Jessica Jacoway who was sitting beside Ralph.

She was equally unhelpful saying they usually get 8 reservations but this weekend they had 40. I asked how that had anything to do with why they would…

Hello All , Alamo service was a great experience!! The lady that helped us was amazing !!!

But I had a big issue with National rent a car service and Enterprise rent car , I know you guys are one company that’s why I’m bringing that up !

I had reservations through National the lady that helped us was very very rude she kept telling me to go down stairs to get a car that why she should do it I am a member but I kept telling her I have not signed up fully please check then she still kept giving me attitude so I told her give me my credit card I’ll go elsewhere she quickly gave me my cards and told me to go ahead bye !! I got frustrated from a very tiring trip I have 2 kids with me and my wife . All that is on your camera of what happened .

So I went to enterprise they guy was very polite…

When we picked up the car they gave us the wrong size-a sports car instead of midsize suv. After standing in line again the staff was rude- never apologizing. We were late for our appt after taking an hour to get a car due to their mistakes.

A week after returning the car we get an email stating there is a damage claim out on the car. There was no damage that we caused. Now they are saying a piece of the frame Is missing on the passenger door and we are responsible even if it just fell off while we had it.

There is no proof either way that it happened while we had the car. This is just a mess and totally ridiculous they want us to pay for what should be maintenance to their car.

We rent often recently due to medical needs and a far doctor. Day of rental we went to counter as normal. The guy who was helping said he was the manager and asked for a major credit card, we never have given a credit card, we do provide bank cards with visa or MasterCard logos on them. Guy wouldn't take it. The.

Guy switched the reservation to my friend's name said they were verified blah blah ... Wouldn't take the visa card still made us transfer money to my card to give to them for payment. Made us over an hour late to leave for the appointment.

and the guy said do you want me to show you what a bill looks like... It's ok cuz that gentleman probably shit his pants that day. But I won't fuck with that company again. Yes they made sure to give us a shit car too.

Please email me. Your Eustis Fl manager needs to be retrained on customer service. We have been a loyal customers for many years and Im ready to switch to Avis!!

Worst customer service ever. Have three employees working and take hours just for them to not be able to help you. Online doesn’t explain anything and you are over charged when you get there. Only have 5 cars on the lot. Should close down.

Would not rent from them again.

Worst customer service ever. Have three employees working and take hours just for them to not be able to help you. Online doesn’t explain anything and you are over charged when you get there. Only have 5 cars on the lot. Should close down.

Would not rent from them again.

I hit a deer on 9/29/22 I was on my way into NYC. I could not rent a vehicle I had went to 7 different locations and none had any vehicles that were covered by my insurance. On Sept 30, 2022 I rented a vehicle with your branch on 2815 38th Ave Astoria, NY 11101.

I waited 3 ½ hours in the branch for a vehicle. I was given the Nissan Maxima. Sam took my partner’s License and said he and I were the only two drivers. I purchased the extra insurance. I was told that medical is not covered should an accident with injury occurred.

The staff did not clean the vehicle. Does Enterprise take safety precaution for Covid-19? I was under the assumption Enterprise Employees are to follow a safety point system before allowing a vehicle to be rented out on the road and this car failed.

The oil change…

Unfortunate experience-reservation#Y4KJ0V I am writing to express my disdain for the customer service I received at the 7747 University City Blvd. Charlotte, NC 28213-location. My claims adjuster with my insurance company made this reservation on my behalf after the unfortunate incident of having my car stolen.

I have been in extreme distress over this occurrence as I watched the person that stole my vehicle drive away and then attempt to run me over as I tried to stop them. I was grateful that I had rental car coverage on my policy and once I was advised the reservation was in place, I quickly reached out to the direct location to schedule a pick-up for someone with the Enterprise staff to come get me from work.

The local number never rang through to someone at that location. I kept…

I rented a vehicle through my insurance because I had a car accident. The vehicle was not cleaned by the rental agency in Queens. The vehicle had four faulty tires. I caught a flat tire. Roadside came to give me a donut you’re not allowed to drive no more than 50 miles on the donut I live 73 miles away from where the donut was placed on.

I decided to go in the morning to the local tire shop Tim from Monroe muffler and tires called in an emergency roadside for the vehicle. I was told to immediately come to the nearest airport to get a swap vehicle because of safety conditions.

I drove an additional 77 miles to the airport on the donut. I was given another vehicle and left the airport to get something to eat, and was rear ended by a woman in a Subaru. A police report was made witnesses…

I had a reservation at Enterprise on Hillsborough Rd in Durham NC yesterday 12/19/2022 and I felt totally humiliated and discriminated against. It was the most uncomfortable situation that I’ve ever encountered in my life. My reservation was made through my insurance company and I felt like I was being treated like I was a common criminal off the street.

I don’t know if it was just that the guy who was helping me was young and immature but he really needs more customer service training. I was also put in the smallest car on the lot. I was very disappointed and saddened by the whole situation.

I have had 5 cars in 6 weeks Today I picked up rental car and got home and the key did not have a battery so it did not work and there was no key in the fob .l One car the windshield wipers would not turn off .another there was a leak in the window washer system and it made funny noises. The other 2 cars made funny noises .

I got overcharged for day that I didn't have the vehicle, then no-one seems to be taking care of the situation, they know ur number and they hang up on ,when u call corporate office they say they can't do anything about it ,at this point I don't know what's that office is for

I recently rented a car from milton Florida enterprise and me and my husband were the only 2 people in the car during our one day rental when we returned the car we left a vaporizer device in a black zip up case in the car and upon calling the company they stated the device was not in the car and the car was sent out for an oil change and they checked it again still to no avail my device was not located there is no possibility that it would be somewhere else the device never left the car and

no one else ever entered the car from the time we picked up our rental until the time we dropped it off this was approximately a $250 device and no one is willing to help i know for a fact it was in the car so it either got picked up by an enterprise employee or someone at the enterprise oil change…

Kept me waiting 5 days before a car. On the first car dead battery. 2nd car flat tire.

First one towed just fine, 2nd one I was told they would send tow truck for everything. I refused as it would be taken care of Enterprise as the first one was. I called again to verify info, he told me same and hung up on me.

I’m still stuck with a car and a flat tire with no transportation. I will NEVER use Enterprise again.

Enterprise has consistently let me down. They have not been able to 'Pick me up' when they said they would and they have taken reservations and given me confirmation numbers several times and not had any cars available when I arrived to pick them up.

When I attempted to complain about their service, the Sales Rep told me that I was being rude and hung up on me. This particular millennial robot was named Cheyenne and 'worked' at the Uniontown, Pa. location. I say 'worked' with quotes because she obviously doesn't know how to rent a car, has zero people skills or any consideration what-so-ever.

She just talked over me and then hung up. 1, I assume I'm not alone. It is truly disgusting that a large company like this can be so inconsiderate and uncaring. Apparently, all that matters is the…

I was giving a truck for my rental car which was not what I intended on using. I waited a day to leave town because I was going far just to call them and ask to switch to what I had requested or something similar l.

They said someone would be in contact I was never called. I ended up having to travel in that truck all of my belongings got soaked because it ended up raining. It was a horrible experience.

I have a complaint on staff that have bend and broke rules that I'm suffering consequence for i need to speak with someone to resolve this issue

( only about mile away from the Northside Ford location and I was calling several hours early to pre-arrange) The manager stated to me that they do not offer that service at this location.

However its picked me up from this location at least six or seven different time so I can get a rental car near my repair shop. IF this is a true statement by the manager then the website should take down that this location provides PICKUP SERVICE . 2022.

Why did this local location service change and When??

I am now on hold with my ninth representative from Customerservice at enterprise Rent-A-Car corporate office! Starting with a forgery on a rental agreement of my signature, shady rental practices, accusations of damages picture of pre-existing and over $500 of unauthorized charges!

I have been promised a call back within the day add an escalation status – two days later no call back! And that one representative was helpful and address my issues. **While I am completing this complaint, I am on hold ,once again, with the corporate office customer service – this time for 35 minutes.

My local enterprise car rental in Natchitoches La never has a fucking vehicle make my reservations months in advance same shit every time the call a hour before I’m supposed to pick my vehicle up and say we don’t have one right next w we will call you when we have one what the fuck do you even need a reservation for then there not worth a fuck piss poor service from a corporation

My vehicle is in the shop I rented a car from Corinth Ms enterprise. I call to explain to them I could bring the car to them but I needed transportation back home or nearby store. They proceeded to tell me to have car there by 4 or it was being reported stolen.

Why are they now t trying to help me.

Rented car Georgia plateCNB6880 on 9-30-22, till 10-3-22 got the Illinois toll payment plan tolls were paid out of credit card , we have invoices from ill. Tollway saying all tolls were charged to the account and paid. , spoke with numerous enterprise agents who said send proof to special website.

And get a computer literate person to help you. Couldn’t understand the location due to enterprise language Spanish dialectics etc, not everyone has a computer so photo/scan expertise. 00 toll fee and subsequent enterprise charges. Totally idiotic. Have the account #, invoices etc etc .

Phone call should suffice to clear. 781-603-2065. Nancy gowe

Reserved a vehicle, gave detailed info including credit card charge details, and got confirmation. Then received phone cal from exact location and was told they had no vehicle for me, and I should have called them to verify my reservation. But online made the reservation and said nothing about verification. In fact, a different enterprise location told me they didn’t make reservations; needed to do it online instead.

Local store manager was terse and uninterested in what I wanted.

I reserved pick-up truck on October 17, 2022 and my reservation was confirmed by Enterprise. Unfortunately was no car available when I showed up at 5:15pm on October 20! Manager was not able to help or offer similar car. Customer support line did not help me as well.

It created me tons of problems because I was not able to pickup family member from Miami airport this day!

I was not able to rent the pickup truck today reserved and confirmed by Enterprise on Monday October 17, 2022! Confirmation nr 2056847842 At 5:15 pm today when I showed up to pickup the car I was informed that it is no pickup trucks available and they have no substitute available!

The brunch was open to 6pm! It creates tons of problems for me because I supposed to load 7 boxes of life saving stuff pickup some family member from Miami airport and drive overnight to Florida coast to help my family survive after Ian hurricane.

Why nobody contact me earlier to inform about the problem with reservation to at least give me a chance to rent the truck from somewhere else? I called Enterprise customer help dest, brunch manager supposed to call me back and didn’t! Unbelievable! Grzegorz Krawczyk

I have NEVER rented a car before my experience two weeks ago and I had to have a vehicle after someone hit my parked car and the INSURANCE company determined I would need one. At the end of the call with Enterprise the customer service rep, who spoke broken English told me he needed a credit card for me.

I refused to give him the information and he was unable to tell me why he needed the information so I instructed they contact USAA. 2 weeks later I entered into one of the Enterprise locations off base and was asked what I needed.

I gave my name and the clerk asked for my drivers license and a credit card. I responded with here is my ID but you aren’t getting my credit card. She handed my license back and said “then we have nothing else to discuss.

Goodbye” she immediately got up from…

i have rented a car in corbin ky 3 times and all 3 times they had an excuse a couple hrs before my rental y they dont have....

I rented a car from enterprise a few weeks back and the rental had broken down where all the service lights had turned on. I called Enterprise roadside and they were able to tell me that they will be sending out a tow truck to give me a replacement rental. That's where it went downhill from here.

I received a call from the tow company stating that they wouldn't be able to wait for enterprise to clean my car so they left this was on Wednesday of last week October 5th. I called roadside back again and was told that they will send another message to the area manager to expedite my new rental being towed over to me but it would take an additional 4-6 hours. This went on all day on the 5th up until midnight playing phone tag back-and-forth ultimately resulting in me not getting in car that…

Not that anyone at Enterprise cares but here you go:

Confirmation No:1642104590

I have had several issues with Hertz as a President's Circle member. Recently we had an Enterprise rental at a small FBO in California that went very well. I decided to give Enterprise another try with the below reservation. When I arrived at the location I was told that they had no cars despite my confirmed reservation. I was also told that they did not have any idea how long it would be until they would have a vehicle for me. I left the location and walked a few blocks to Avis where I was provided a car for my desired one week rental. If it was my business I would definitely want to know that someone dropped the ball.

Enterprise falsely accused me of not returning a vehicle. This transpired in January, 2022 at the LAX AIRPORT in California. The vehicle was returned and paid for. A worker did properly check the vehicle back in. Enterprise harassed me and my mother regarding the vehicle a week later.

Then a supervisor called to apologize. I am contemplating on taking legal action against Enterprise. Now, I am banned from car rentals. My cell number is (424)273-3464. This is UNACCEPTABLE AND UNFAIR. I WANT THIS RESOLVED ASAP. PATRICK HAYES

My name is Kaitlyn, and I rented a car from Enterprise in the beginning of August. I paid for the full coverage insurance, which I always do, as I live in an area that doesn’t require me to drive. I have paid for this “insurance” many, many times without ever having to use it until now. Every time I do that, it is wads of money in your pocket for nothing.

This insurance was presented to me as “full coverage.” There was NO miscommunication here; that is what happened. It was said to me that “if I hit anything, the damage to my car and whatever I hit will be completely covered.” This is not just slightly misleading; it’s a flat-out lie and the biggest I racket. I did everything I was supposed to.

During my trip, I got into an accident while changing lanes and barely moving. Starting from…

Deeply Disappointed Of My Treatment At Your Location On NE 123rd/125th Street & 14th Avenue/14th Street In North Miami, I was There To Pickup A Vehicle That I Had Requested, I Came In And Waited A Few Minutes Than Proceeded To The Obtain My Rental When (for a lack of a better word) The “Lady” At The Lower Part Of The Service Counter Asked If She Can Help Me, I Informed Her Why And

Gave Her My Driver License & Debit Card, She Told Me That Due To The Type Of Vehicle I Was Trying To Rent Their Company Does Not Allow The Usage Of Debit Cards Only Credit Cards, I Did Not Understand Because I Have Rented Cars Before At Enterprise Rent-A-Car And Paid With My Debit Card With No Problems, Then Said To Her That I Do Need The Rental Because I Have Eight People Traveling With Me, She Replied That I…

After making reservations for two vehicles weeks ago my reservation were cancelled by Enterprise the day before we were going on vacation. Enterprise associate call me stating that do to like of vehicles they had to cancel my reservation..But I spoke with them the day before and the associate assured me both vehicles would be available..And The associate at the Shreveport Barksdale location was very very unpleasant and unprofessional.

My insurance rented me a car with enterprise due to my car being in the shop for hail damage.

I received a Toyota Corolla. When We did the walk around and the employee turned on the car the maintenance required light came on and she was aware of that.

I had the car 3 days and on the 3rd day as I came out of work the AC didn’t want to come on. They switched me out at the airport.

My issue is I’m getting charged $2000 for the AC condenser being damaged!! I received a picture of it and the AC condenser seems extremely damaged. I’ve gone to 3 mechanics with the picture and they have stated that there is no way I could have caused that damage in 3 days. Enterprise said I must have ran over something. Mechanics said if I ran over something hard enough to damage an AC condenser than the…

May of last year I rented a car through Enterprise Rent-a-car. Now my insurance company is telling me that they received a claim for a damaged rim. When I turned the car in, the representative looked the vehicle over and said everything was good..

(1)How do you file a claim almost a year later? (2) How many other people have rented that same vehicle after I did? How many other people have experienced this same situation from Enterprise Rent-a-car or any other car rental company??

I was traveling on Meherrin Road in Virginia and as I was coming around the curve and this huge big Enterprise truck was on my side of the road had the hole road and ran me off the road. tags on the truck are Indiana A407903 he should not be driving a big truck like that if he can't handle it don't want nobody to get hurt.

Enterprise refused to honor verbal agreement with Enterprise agent.

This cost me time and embarrassment.

I made arrangements based on agreement with Enterprise that cannot be met.

Thr Eatontown NJ location manager was rude and smug telling me they didn't have a car for me to rent and told me to look for other locations. (This was a reservation made by my auto insurance company). I called customer service multiple times and got different inaccurate information.

I asked to speak with a supervisor and after the third time was transferred to the nasty person I had to deal with at the Eatontown location. She was nastier and told me it's not her fault I don't comprehend.

When I told her I could walk to the office to see of she wanted to continue to talk to me like that she placed me on a do not rent list. I never wanted to use them to begin with.

They had a regional manager call me as I requested when I had my first negative encounter but sue only called me because the…