Enterprise Rent-A-Car

To whom it may concern, I apologize for writing an email but I honestly dont know what to do. My 2019 Dodge Durango has been in the shop for over a month due to damage from a pot hole. A wire harness has been on back order, I had no turn signal, back up camera, passenger side light, or fog lamp.

The repairs started and parts were on back order. I went through my insurance for a rental car from enterprise. This company has threatened me via text. I will add them to this so you might see how I have been treated.

I am truly fearful for my safety. This company has been non stopped harassing me since Thursday. I tried to get a hold of all parties involved mechanic, insurance adjuster, and even a rep from your Dodge company. Tonight at exactly 8:27pm I was threatened and it was not mildly.

I…

Arrived at my initial location to only be told they didn't have the vehicle I reserved. They even called me the day before to confirm and instead of telling me they didn't have anything in stock they told me they were looking all evening when I got there that morning.

They finally located a vehicle and told me it was 20 minutes away, turned out to be 35 minutes. I get there and the service was horrible from the beginning. The woman, crystal Sanchez, knocked hardly on the person's vehicle I was with to get their attention.

That was the first issue, then they did not have the vehicle ready. She said they waited 15 minutes after the other store called to get the vehicle ready, knowing we were in a rush and was already behind schedule due to them.

She then proceeds to assist three other…

Enterprise employee tells me to leave vehicle at Carmax and they will contact nearest location for pick up. Receive a call about a week later saying I have to pay for damages but car sat for 3/4 days after dropping off because my original contract did not call right away. I should not be held accountable for damages if your employee did not do his job.

I rented a vehicle 5/24 at the pompano Beach 1000 S Federal Hwy. They had signs in the car about no smoking but no signs that I could not put a dog in the car. I went to Savannah and back and when I sign or initial the paperwork there was no mention of no pets allowed!

I returned the car, and yes there was dog hair, I was late returning the car because I got in late and I called to notified them, I was not about to vacuum the car after driving for 8 hours. Why isn’t there a sign no pets allowed as there is no smoking allowed!

They charge me $110 to vacuum, clean the car? That is arm robery you can get your car detailed for that price! Do not rent vehicles from this people they find charges to not return your deposit! Terrible! They are thief’s!

I have been trying to get my due credit of $200 placed back on my credit card Since April 8th. I have contacted the corporate number and filed numerous complaints and a return call back from either the Branch Manager, General Manager or Corporate Management only to be told by the customer service agent that all she can do is keep emailing the District Manager to contact me.

It has been over a month and still no return call. Unfortunate for them I'm not going away until I receive a return call and credit back to my Visa Credit Card.

GVAT72-91050/220/669 11 days after returning the car to Enterprise Switzerland we got an email and were charged for torn cable in the engine. 1. Torn cable? Really! This is poor maintenance of the company. We did not tear any cable. 2.

11 days after we return the car? The first message needs to be in the same day we return the car! 3. Urging our credit card immediately without confirming with us? Is this a real service? 4. Service customer does not answer.

I really did not want to blast a company that I’ve had some good transactions with but I’m at a loss in regards to how poorly treated I was today. I’ve never had a company go from hero to zero so quickly in my entire life.

I’ve rented about a dozen times from this company over the last couple years. My reservation was made about three days in advance, i’ve never had an issue with a vehicle, I’ve never damaged vehicle’s, and usually bring the vehicle‘s back cleaner or at least the exact same condition as when I picked them up.

Today I met Connor, the assistant to the assistant manager. The main assistant Miranda popped her head out of her office and informed me that it would be a retail situation because I didn’t have a credit card and it would be an extra $10.

I’ve never had a credit card…

I rented a car from Enterprise in May 2020. I've rented from them countless times before and it was never an issue. So I rented the car and I went on about my business; I was doing travel nursing and seemingly had no problems.

Kat, the manager at the Hilliard, Ohio location understood the nature of my job and was generally flexible about me coming in to sign a new contract. When I rented a car in May 2020, I explained to the manager that I was going to a remote location and the nearest city was Lima, Ohio. I was told I could go there to sign a new contract; I explained to the manager that because of my work schedule and workload, I couldn't guarantee that I would be able to make it to Lima. This was because I often worked 16 hour shifts and because I was staying in a guest room at the…

I made a reservation for a car at 1:30, and was able to get there at 1:56 before close.

However, when I arrived, I was rudely greeted by Aroun Sayavong. I have been using enterprise for a very long time, and know it doesn't take long to register a car since I am in the system. I got there as soon as I physically could however, this was a major issue with Aroun.

" After I told him I made a reservation online, and he told me they had no cars and I had to take a van. After I asked him if it would be extra he told me it would be $45 extra a day.

Since I made a reservation for a car and didn't need a van, I asked him if any other enterprise had a car. To this simple question, he once again rudely replied no its 2, we all close at 2.

I told him that I understand that they close at 2 and…

My family has used Enterprise many times, the locations are convenient and the prices were always reasonable. I needed a rental after an accident in January. The original date of repair somehow now rental car was available, didn’t matter to me who made the error the fact was I needed a car and had to rearrange the repairs to the following week.

I arrived and the process began. Due to the fact my car was already at the shop & I was in a rush to get to the rental before the 5 o’clock closing I inadvertently left me insurance paperwork in my car.

The rep said not to worry I could take the coverage & verify my insurance the next day. I agreed (it was snowing and horrible driving at the time) I didn’t want to be held responsible for any damages. My rental was only to be for 1 week.

I was…

My insurance company rented a car from enterprise for me halfway through my rental I had money taken out of my account by enterprise on Broad River Road I called and talk to Chad who said that he was the branch manager and that is is your custom to take money periodically out of peoples accounts I have rented here before normally at the end of the rental you are given an option to use that card or a different card to pay the balance that I would’ve owed the only thing that should’ve came off my card was the $50 deposit which I gave him that day when I begin to tell Chad that he decided to just be rude and

hang up in my face I called the hotline and spoke to A woman I did not get her name and she told me that she will turn this in to Enterprise and someone will get back to me within 24 to…

They took money off my card unauthorized

I’ve visited your store at Northlake in Charlotte North Carolina. to pick up a car through my insurance company. I was treated with absolute discussed by your employee named Mac. When I arrived he was quick to tell me there was nothing available for me.

While I was there he indeed rented three cars out. Then he went on to explain why he could not do this for me because my insurance company did not send the right information over which was not right they had done that I spoke with them.

Then he went on to make me feel like I was lower class and he was as if I was being profiled for looking a certain way or being in a bad situation not having my car due to someone hitting me and totaling my vehicle. He put down the year and make up my car as if it was a piece of crap.

I will do everything…

I reserved a full size suv long in advance.

When I arrived I was given a mini van which was not acceptable at the same price as the full size suv which I believe was incorrect pricing. I reserved an SUV planning for inclimate weather during my trip

I was then told they would work with the Hornell location to get me into Premium SUV at the same cost to offset the problem which I agreed. Hornell advised that the Tahoe I was promised would be able to be picked up on the 15th would no longer be available and that a 4 Runner was ready so I lost out on the premium upgrade promised, had to drive a sub par vehicle for almost a week in snowy weather.

Before leaving the parking lot the service engine light came on. I was asked if I would “mind” taking it into service. There was no alternative as…

I Elmer Gomez Alvarado couldn’t get a car because at this location 7000 southwest fwy Houston Tx 77074 you guys have a disrespectful and racist employee scaring people way , because he also called me a bitch the guy Dreon Johnson he didn’t give a car because we told that he needed more help because he was having a conversations with customers that was never associated with work so he got mad and did give the car even though I have I my state license, and a credit card and insurance with progressive full cover commercial.

I reserved a full size suv more then a month in advance. Wanting to know what room I will have to pack 4 kids for a trip I was first let to beleive I would get a tahoe. I called to confirm and verify only to be told there would be little cargo space in my car and might need to upgrade for alot more money.

So last week I went into enterprise to talk to them. Only to find the same snooty woman who acted like she didn't want to rent me a car if she could not upgrade me. There was one other lady there that was nice but could not get a word past the other lady.

I just wanted to know what suv was my option so I could research it for packing. She said she could not give me that info cause she would not know till the day I rent the car. I searched to find another car rental place but with what's…

Today called and reserved a car in Benton La. enterprise verified 1130 pickup.

Also reserved thru insurance company. Benton office called at 1121 about reservation told them I would be there in 15 minutes. I arrived and gave Representative my license insurance and credit card. He said to give him a few minutes to clean car.

I waited out side 35 minutes during that time three customers came after me and received cars. I asked about it and was told wait a few minutes Representative after taking care of a customer that came 30 minutes after I got there came over to me and said he made a mistake no car available.

I asked why he lied to me and had me wait now an hour. I asked to speak to his supervisor, he said he was the area manager Matt Evans I called customer service was told regional…

My dealership provided a rental for me while my vehicle was being repaired. Entrepreneur sent a car to the dealership to get me i arrive everything goes smooth. My car was only suppose to in the shop a week and a half, after the 4th week the manager from the Blue Springs location called me hysterical demanding payment.

I provided him the only info I was by my dealership, told him I would speak to them and get back to him, he calls again the next day in a rage verbally assaulted me, and even threatened to report the car stolen. This was the worst experience I've ever had and will never rent from them again!!!

I also filled a verbal complaint with the corporate office.

The car smelled of weed. I left the windows open in my garage and the whole garage smells like weed. Clearly has no smoking in car. Probably won’t do anything about it. My service person was good but the stench of the weed is horrible.

To whom it may concern, On October 2, 2021 I rented a 2021 Nissan Maxima for one week from Enterprise, Athens location. In spite of owning 4 automobiles of my own, I decided to rent a car due to the fact that if we encountered any automobile problems on the road then Enterprise would cover us and

bring us another car and we would not have the worries of getting our own vehicle back home and etc. Hindsight this was the worse decision I ever made and will NEVER use Enterprise again. On October 7, 2021 approximately 0900 hour, my husband and I was traveling in the rental from Destin, FL to Panama City Beach.

In Destin the weather was clear but as we neared PCB we begin to encounter rain. As we continued on our GPS re-routed us due to road closure ahead, by this time the rain had begin to…

I was charged $150 fee for car detail manager at West Nain Street in Salem Virginia Colin said that he saw me smoking in car and I was not I don't smoke so by seeing someone on the road I'm accused of smoking since car was rented was never in the area if store location worst rip off car rental I've ever experienced and can't get anyone to help me with this NEVER AGAIN I WANT MY MONEY BACK

I reserved a car for 11am it is now 1:30 PM and I still dont have a car. Cars are available but cost more is there any way I can get a car without paying more. My rental is already 2 and a half hrs late.

My husband lost his job due to covid so I'm the only one working we were getting behind on bills and one day out of the blue I checked the mail Chad hendricks from enterprise sent me a letter stating I was overcharged with a check of 500 me thinking omg its a blessing wasnt expecting it so I deposited the check to help me get caught up on some bills.

The next thing I know oh smug Chad hendricks emails me to tell me it was a mistake like are you serious you just randomly mail out letters and checks and are like oh my bad you got to pay it back then he sends me an email saying I owe 5000 dollars which he should of sent to my insurance company got me all freaked out so

I call my insurance company on the phone forever with them I email him back and Chad hendricks tells me oh my bad that was…

made an in person reservation at ddo /with a very respecful and curtious man/was told that a note could be put on the invoice to mention my company name. and buisness associates,,,,,,,,,,,,,,,,,,,to bad......................... AND AZIZ SIDIBE ITS A SHAME BECAUSE MOST OF THE EMPLOYEES AT DDO ARE OK

The vehicle I received had a dent in one side and scratched on the other. The gas tank was only partially filled. Upon trying to return it I tried repeatedly for 45 minutes to the local shop unsuccessfully. I wound up driving to their shop myself where I found the one employee there but just not picking up the phone.

All the while I was waiting on the phone a commercial advertisement for enterprise was playing saying how they are making sure each of their vehicles is cleaned and sanitized before being given to customers. Mine was filthy not even washed or vacuumed.

All in needed to make it complete was a burger king bag left in the back seat. Completely unprofessional and would never use nor reccomend them ever again.

I had a reservation number 2048249478 for a midsize car at the Searcy AR enterprise. I arrived there about 8:30 am. The employee was unprofessional from the moment I said hi. We went over everything and inspected the car. I then initiated the insurance waiver and signed the agreement for the amount of $575 I gave her my card, she swiped it and it declined.

She rudely handed it back and I asked her how much she was running my card for. She said $875, she added a $300 deposit that I wasn’t told about. I told her that I would transfer some more money to my card.

She then informed me that she was unable to run my twice in a 24 hr period. I then said I would go down the street to my bank and get the funds for the rental, it wouldn’t take me 15 minutes.

She very rudely informed me that she…

Was given a dirty car . Trash was still in car ,looked like it had be sitting for a while. I rented for a month I had to get on road. After cleaning car I see hail damage. I wasn't in a storm so I didn't think to call but when returning car I get charged hail damage.

I rented a car from Enterprise Rent-A-Car. I had to go pick up my family from Kansas City and I needed a bigger car for luggage and all. My pick up was 9:00 am sharp and that was the earliest slot available to pickup. I booked the car almost a week or 2 ago. And the night before my pick up, I got a call from Enterprise guy and he told me that they don't have any vehicle available and told me to book a car from Hertz or Alamo or any other car rental services.

If you don't want to stuck in last minute cancellation and get stranded or don't want to get hammered by last minute rental coz of cancellation, avoid Enterprise Rent-A-Car.

I will say Enterprise Might-Rent-A-Car.

If I could give a zero starI would we made a reservation to pick up a vehicle from the Royal Palm Beach Florida location. the night before we received a text 2 minutes before the closed the vehicle might be delayed for pick up we arrived to pick up the vehicle at the scheduled time just to be told there are no vehicles available at all so

we made a reservation put a deposit. Did the online check in to save time. What is the point of making reservation if once somebody gets there expecting a car and there are none available the workers did not seem to care at all.

I called customer service they did not care either wonderful customer service I would give it a -1000 stars. So I put a reservation to have a vehicle and left with nothing

I reserved a "premium select" car to be picked up on July 25th, a Saturday at 10:00am. I picked the Brown Deer loc. in Milwaukee to pick the car up at. I believe I reserved it a week prior, but they waited until 8:46am of the 25th to tell me they do not have my car.

We were leaving on Sunday and all rental places were closed on Sunday, so you can imagine my frustration. I asked the clerk I thought If you do not have the car, one would be driven here from another loc..

I was told, "it's not that simple". Well how hard could it be??? I declined the pickup, or small Volkswagon. I went to Avis and was provided with the car I actually reserved, who would of thought it, what a concept!

This all seems like a bait and switch. Poorly ran business, sad.

I made a reservation 5 days in advance of my travel time, as you can see it was confirmed. Just image my disappointment when I arrived to be told we do not have your requested vehicle or nothing similar to offer you.

I know that times are trying these days but come on the reservation was made with ample time to have vehicles to rent. I asked about what was available and was offered a full-size pickup truck which I declined as that would have doubled the amount I would have paid for fuel.

The reason for the reservation was that I had plans as many others who were there to visit with family and now my plans had been banished as I am on vacation this week and cannot travel because of whatever reason other than your branch not being prepared. Don't rent what you don't have, it is as simple…

, Jul 3, 2020 about an injury I sustained due to arrogance and attitude of pickup driver. I received an acknowledgement of my complaint but heard nothing further. The driver was supposed to bring a car for me because I am disabled and use a cane and have difficulty climbing into a van.

The third time he came, after an hour waiting, I made the poor decision of getting in the darn van. The driver did not have a step stool or anything to help me in. After an agonizing 10 minutes, I finally got into the car but pulled my lower right back.

I complained to the driver immediately.

Also asked him why he did not send a car as had been requested. He said I forgot. If you have a complaint it's against me. I expect to hear back from Enterprise regarding this matter. I also expect some monetary…

Went to pick up reservation 1616766223 at the Dothan, AL location that we booked 10 days in advance to find out we did not have a truck ready and may be 3 to 4 hours before would be ready. People working there were very rude.

Had 3 or four trucks there just employees too sorry to get them ready to pick up. This is the second time this has happened to us at this same location. I rent a car regular but you can bet I will never rent from your company again.

I had to cancel a trip because of this so I am not happy at all. The service at this location is awful and needs to be handled or your reputation as a company will be ruined. Rating does not allow me to give a 0 but this service is that or less.

I am on my 2nd car and it smells like an ashtray. I think you ought to come pick this car up and give me a refund. I'll probably consider auto rental someplace else next time. I specifically requested a non smelly car.

Cigarette smoke makes me nauseous

In mid February, I went to Seminole Toyota Collision center in Sanford, FL to get an estimate for damage repair to my Toyota Tundra. After getting an estimate and making an appointment to drop off my vehicle, I noticed an Enterprise desk in the same building.

I walked over and asked the person at the desk for information on renting a vehicle while my truck was being prepared. I explained the approximate amount of time I needed the rental, the date of my appointment and the type of rental that I would like.

I was given a price of around 31 dollars a day. On March 10, I dropped my vehicle off and walked over to the Enterprise desk. There was only one person working and he was helping another customer so I waited.

When he was finished with the other customer, I told him who I was and what…

Cedar hill location is a disappointment.They don't give you a ride back unless you live in cedar Hill or Midlothian.But they gave a ride to some one I know all the way to Dallas{H-67 and Kiest}Just in 4 days prior to my renting a car.We all paying its none for free so why would you give a ride back to some customers and to some you DONT.This is ridiculous.I needed a ride to Duncanville and they couldn't even do that.Midlothian is even further than Duncanville.Its time to review YOUR SO CALLED POLICY.IT DOESNT MAKE SENSE AT ALL.VERY DISAPPOINTED.

renting a car tires worn out when I told him your rep he refused said I was going to let someone else drive the veh just @ excuse he got mad because I refused to drive with bad tires now I am waking bad rep

I had rented a car from enterprise in McDonough Georgia , and that office is always terrific! My complaint is based on a conversation with Jordan Barnett from the damage recovery unit. I was rear ended in my enterprise vehicle on 12/20/19 and approximately a week later I received a call saying that Allstate had accepted 100% responsibility on behalf of their insured.

I paid the $500 deductible that my insurance, Liberty Mutual, specified and was told that after review by the damage recovery unit that this $500 would be refunded. After not hearing anything from that unit for a few weeks I contacted them and was told that the $500 would be forthcoming shortly. 98.

Upon receipt of this letter I called into the damage recovery unit and talked with Mickey who told me my claims manager was…

Received priority pass on 1/2/20 - Resv#707867--stated they will be picking me up at Young's auto repair at 10am - I called that day to confirm pick up location and time - they stated no problem - Did not get picked up at 10am and called location - they stated it was the Tega Cay location and should be handled by Indian Land - Indian Land was not informed.

Was not picked up until 10:45.

Also requested sedan (like Maxima) - They gave me a choice of a mini van or a huge Dodge Ram Pick up truck and promised to switch out the next morning. I did the f/u and talked to someone live and never heard back.

Had mini van from Tuesday to Friday, not happy with service at all. As a result, I will not use Enterprise for personal use in the future. My salesman was Devon Ashy

On Tuesday, October 29, 2019 I rented a car from the Enterprise location on Cornwallis Drive in Greensboro, NC. I noticed when I got in the car it smelled like smoke but I had to go to work and I was already running late.

When I got off work at about 8:00 pm I got in the car to go home and the smoke smell was overwhelming. I have asthma so I immediately began to cough and my chest started tightening up on me.

I knew the Cornwallis location was closed so I called my sister to get some advice. She told me to call the 800 number to see what I could do. I called the 800 and the representative informed me that all I needed to do was to take the car to a different location and they could exchange it for me.

Well by this time it is 9:00 pm and the only location that was open was the Piedmont…

I have been a customer for years and have always had good service up to this point. I reserved a car a week ago and was given the amount of $220. When I went into the office, I was told there is an additional amount of $200 which would be refunded when I brought the car back.

Since I wasn't given that amount when I reserved the car, I didn't plan for it. I arrived at the rental office at 5:20; the car had to be washed and was driven over for inspection. After the inspection, I signed the paperwork and then was then told of the additional amount.

I was going to put it on two credit cards since I didn't have that amount on one and was told I couldn't do that. I was told to go to the bank and pull out the money and come back which was obviously impossible since by this point it was 5:40 and…

Stay away from this place. They are a big scam and out to get your money. They want you to rent the most expensive car so they can create an insurance kick back. We rented a car a car from them and returned it.

Within the week, we received a claim from our insurance company that there were scratches to the vehicle, and it had already been fixed. When questioned, they said they called three times and left voicemail messages. The calls were from three different phone numbers.

When asked why they didn't text or E-mail, they could not give an answer. When asked why the car was fixed, they could not say anything, but the pictures would be coming soon. They won't return calls and said that the E-mail given does not respond to human questions (don't know what that means - I guess it responds to…

I am still bother by this situation that happen four years ago because I had a 15 passenger van on whole for a year and supposed to get the vehicle and did not receive it and not given a warning before hand. I just was lucky enough to stop by the store in Garner, NC.

The supervisor on duty just said oh! I meant to call you and that was it and did not care about our trip to Miami for a cruise. I learned that they pulled all the vehicles in Raleigh, NC area for the big wigs in Charlotte NC function.

I believe this is a broken contract between two parties. I had to travel to Greenville North Carolina to get a 15 passenger van that was nothing like the one I wanted. I had older people going and this was very stressing.

The workers at the store were more concerned than the /manager in charge. I…

I regularly rent from enterprise Van Nuys, Ca. After providing my credentials and waiting to be assigned a car. I was welcomed by a very professional young man who walked me to the available rentals and he told me only SUVs were available and offered the upgrade at no cost.

I responded I requested a full size sedan due to shrapnel and injuries in my back and legs and driving an SUV is uncomfortable and was about to ask if I could wait for a sedan. At the same time a young woman, who I later learned was the Sunday manager.

This same woman continued to talk over me, continuously about making a decision. I was trying to make the best decision considering my disability. In a composed tone I asked her to shut up to listen to my disability concerns.

Admittedly not the most polite thing to say…

I made a reservation on 7/29/19 with the 291 Newman Dr Sherwood, AR 72117 location for a 8/9/19 4 pm pickup. On 8/9 at 1:30pm I called to check to see if the unit could be picked up sooner and the branch Manager Mr Mathew stayed they had not been able to locate a unit yet and that he would call me back as soon as they did.

So at 2:30pm I called back to check and he stated they have not been able to locate the unit I requested and even called his Regional Manager help and was extremely rude about it. I requested his regional manager Mr John Carpenter which was very nice and said he would call me back, however, never flowed up with me.

I gave Enterprise 2 full weeks notice to have a premium SUV ready onsite for this request and it seems as if they dropped the ball and they didn’t have the…

I was placed on the do not rent list with enterprise. My twin brother, Radue Allah, a veteran didn't have a bank acct, so they used his military id for a discount, and my bank card, and driver's license. They made an error with payment, in which was resolved; however, I reported the car missing, to the main branch in Buffalo, as well as the police.

My brother had a medical emergency, so I couldn't find out the location of the vehicle. Findly the police found out where the vehicle was parked. I paid for the missing day, but I still got placed on the do not rent list.

Problem with Enterprise Car Rental: Enterprise claims of customer service is vastly overrated. There is none! C. to Danville, IN. C. to be returned to the Avon, IN. office. C. Roadside assistance was called, and it was determined that the vehicle had to be towed to the Raleigh-Durham Airport service center.

My son called ahead and was told by an Enterprise representative that a vehicle would be available to us. C. to get a replacement vehicle. Outrageous! After several discussions with the manager she finally said we could get another vehicle 6 hours later.

She implied that the problem was ours and not hers. She refused to call any of the surrounding Enterprise offices in the area and left us to our devices. My son, who was traveling with us in a second vehicle called the local…

I reserved a car on line and received conformation number 2033581519. I ubered to enterprise location to pick up car and was told they are all sold out and I could wait in lobby for 4 to 6 hours for a possibility of incoming car.

I cannot understand why I received a conformation number instead of simply being informed that their are no cars available at this time. I wasted 90min and 2 Uber plus had to cancel afternoon appointments. I am also notifying the Better Business Bureau.

A professional company should never lie and misrepresent a conformation number and then be totally disrespectful to the customers time and schedule. Unacceptable !!

I had made reservation for a SUV on June 25, 2019 for a Small SUV Confirmation number was 1944724965 at the Brunswick Ga 4445 Altama Ave location when I arrived at location for pickup on 7/12/2019. The gentlemen greeted me ask for my Id and method of payment and made the point of sale and then told me, we do not have your rental due to a previous rental that had rented the vehicle brought the car back with a boot on the car, I was very upset due to the fact that I received a call to confirm my pickup at 12:00 pm on Thursday 7/11/2019.

Instead of the company calling to explain this to me, I took a lunch break to receive my rental, but was told that they didn't have the car that I selected and the other cars that was there was reserved for other people, I wish the gentleman would have also…

Re: RA No.: 547973746 Res No.: 1181633844 Car Rental at Reno-Tahoe International Airport

Dear Representative:

I rented a car on June 19, 2019 and returned the vehicle on June 24, 2019 to the Reno-Tahoe International Airport. I had initially made the reservation through Alamo, however, Alamo provided me an Enterprise rental vehicle. Upon my return to the airport on June 24, 2019, I left a brand new Sage fly-rod in a metal 30 inch case in the backseat of the vehicle. The case is 30 inches long, a tan color with a gold screw-on metal top. Upon realizing that the rod had been left in the car, I returned to the rental car, which was still in the return area and the rod had been removed from the car. I then went to the Alamo/Enterprise counter and reported the rod case had been removed from…