Enterprise Rent-A-Car

I reserved a car on line and received conformation number 2033581519. I ubered to enterprise location to pick up car and was told they are all sold out and I could wait in lobby for 4 to 6 hours for a possibility of incoming car.

I cannot understand why I received a conformation number instead of simply being informed that their are no cars available at this time. I wasted 90min and 2 Uber plus had to cancel afternoon appointments. I am also notifying the Better Business Bureau.

A professional company should never lie and misrepresent a conformation number and then be totally disrespectful to the customers time and schedule. Unacceptable !!

I had made reservation for a SUV on June 25, 2019 for a Small SUV Confirmation number was 1944724965 at the Brunswick Ga 4445 Altama Ave location when I arrived at location for pickup on 7/12/2019. The gentlemen greeted me ask for my Id and method of payment and made the point of sale and then told me, we do not have your rental due to a previous rental that had rented the vehicle brought the car back with a boot on the car, I was very upset due to the fact that I received a call to confirm my pickup at 12:00 pm on Thursday 7/11/2019.

Instead of the company calling to explain this to me, I took a lunch break to receive my rental, but was told that they didn't have the car that I selected and the other cars that was there was reserved for other people, I wish the gentleman would have also…

Re: RA No.: 547973746 Res No.: 1181633844 Car Rental at Reno-Tahoe International Airport

Dear Representative:

I rented a car on June 19, 2019 and returned the vehicle on June 24, 2019 to the Reno-Tahoe International Airport. I had initially made the reservation through Alamo, however, Alamo provided me an Enterprise rental vehicle. Upon my return to the airport on June 24, 2019, I left a brand new Sage fly-rod in a metal 30 inch case in the backseat of the vehicle. The case is 30 inches long, a tan color with a gold screw-on metal top. Upon realizing that the rod had been left in the car, I returned to the rental car, which was still in the return area and the rod had been removed from the car. I then went to the Alamo/Enterprise counter and reported the rod case had been removed from…

On June 15, 2019, I went to one of your locations in Thomasville, NC, to pick up a minivan, according to my reservation (RA635VP1). It happened that after driving for over 40 minutes from my home to pick the vehicle up; once there, the manager in training told me that there were not minivans (but nobody called me or sent me a message to let me know).

When I asked him for an alternative, he said that there was another vehicle, but with extra charges, otherwise, I could go to a farther city for a minivan; nevertheless, after waiting for over 20 minutes to reach the other agency via phone, resulted that they ran out of that kind of vehicle.

Finally, after near 1 hour there, and because I had to travel next day to Atlanta, I decided to pay the extra charge for the available vehicle. Once at…

Management assistance Bria Dillard Would not help me find a rental car . At the Mauldin Sc location . There were Four other Enterprise rental locations she could have immediately contacted , but she said her location had no available cars .

I had no transportation at all . She walked away from me at the door .

We made reservations for a car at MLU airport for 10 am. It is 11 am I still have not got our car. I am a dam hour late already. The reservations was under Kenya Fuller on 27th of June. This is bull

I was backed into while getting gas in my work truck. This lead me to having a rental truck provided me by the insurance of the gentleman who hit me. My truck was fixed I turned the car back in and my 50 dollars was returned.

A week later an unauthorized charge was made against my bank account for tolls. In the rental agreement I was never made aware of a charge back for tolls. I did not sign or initial anywhere authorizing this charge. Customer service tried to say I was contacted and didn't pay my tolls, but after I explained to them it has only been a week since I turned in the rental the story changed.

They could not show where I was contacted or informed of the charge but keep telling me I owed it. Whether I owe the amount or not is not the point. The point is Enterprise rent a car…

We showed up today, 6-22-19, at 12:04 pm to pick up our rental car and the employee(s) were GONE. We had been told we couldn’t pick it up until 12:00 so it was frustrating someone couldn’t have called us about a problem.

We called the person (Jessica Howze) whose business card was at the desk but it only rang back to the desk. Upon calling the national 800 number we were told it was impossible to get anyone there to help us and that the office was closed the next day, Sunday.

They offered us a car in Albuquerque, which would have been 100 miles (200 miles round trip) in the opposite direction. Shame on all of you, especially Jessica..

The availability of vehichles in the wilson nc branch is absolutley terrible. They never have a car when i have needed one in time of need. Corporate needs to address the issue and make changes. I have no desire to waste my time with enterprise again.

Its a car rental company. Its like having a hot dog stand and running out of hotdogs. Simple science. Supply and demand.

I rented a car on may 30, 2019, in the Uniontown center and i told them that i would return it the next day May 31, 2019, at a auto repair Mike's auto service which is in Masontown. I told them that i would need it ONLY the one day, when i got to the shop, i called the rental center no one answered so i sent a text to the email that i received several notices from and reported that the car was at Mike's.

When i rented this car three employees talked about me dropping the car off at Mike's they looked up the address and phone number and told me that they would call and pick up the car, NO ONE told me to call and report that the car was dropped off, i was doing this i thought as a courtesy.

then yesterday i received a phone for Kaylee RENT a Car's new branch manager, she stated that she…

Charged for damage wavier for 10 additional days. I only needed it for 4 days only. I got it for 4 days only and then charged for 10 additional days. The sales lady was rude and the manager was also rude.

No one could explain the bill to me. I will never use enterprise again.

I had a positive experience until it came to the refund. I expressed the day when I returned the car, the bank account had been closed and I would like to receive the refund in the mail, the manager on duty and customer representative agreed. Two days later, I was asked by a customer service person, what did I think about my overall experience? I told them it was positive, and I have used enterprise a lot in the past.

When I asked about the refund, I was told to hold on, and later told it was sent to your bank. I had mentioned to the local store, two days earlier, "the account was closed". Then, I was told by the customer service person, accounting sent it to the card on file and the bank will put it on another account. I told them the bank would send it back, but I was disputed by the…

The customer service from the head manager Mike at the downtown loction in Milwaukee,Wisconsin was Beyond awful. I never been treated so badly by a company only thing he didnt do is call me bad names. I felt truly disrespected as a customer .

An the cost for one day plus insurance was 55 day. I will never rent from this company again. This was a terrible experience. Only good thing that came out whole experience they had a running car.

99 on her debit card, I do not believe she should be responsible for paying the charges, it was to be covered by the insurance company, they told her they will not refund the deposit that she signed an agreement with them, can you please let me know how such a big corporation can take advantage of a young first time renter who was not at fault and was trying to go to work to support her daughter, she is single mother.

The office she rented the car from was 4200 E. Broad Street Whitehall, Ohio 43213 phone number 614 235-2500. I called to speak to the manager and he was very rude to me and wouldn't not listen to what I had to say.

I feel that they took advantage of my daughter and I would like her bank account to be refunded the full amount they took from a young single mother.

The manager at the casa grande AZ location “Benjamin Paige” was blatantly discriminating against me when he refused to accept my Citibank VIsa that I have used at the very same location in the past. When I questioned his motives he explained that he would not tent to some like me ( who is bi racial). Wow great job enterprise for hiring such high quality help NOT!!!!!!

I had reserved a car to be picked up at the Albany Oregon location. I was to pick the car up at 3pm Friday the 26th of April. When I arrived at that location to pick up the car I had reserved I was greeted to by two employees sitting in their chairs not willing to get up and help me.

When I told them that I was here to pick up a car, finally one of the employees got up to check my reservation. The girl still sitting down, who apparently is the manager at that location, said that they were out of cars and it would be awhile before a car would be available.

I then asked how long because I had a four drive ahead of me. She replied about 25 minutes because two of her employees were picking up a Nissan Altima in Lebanon. I then said that I did not reserve an Altima, that I had reserved a…

To: Whom it may concern @ Enterprise Car Sales/Enterprise Holdings, Inc. From: Brian Morris, 3802 Myrtle St., Baker, LA (PH# 225-721-1857) Re: OEM replacement windshield for a 2016 Nissan Maxima Platinum

In February of this year my wife was involved in a motor vehicle crash and our vehicle (2013 Nissan Maxima SV sport package) was deemed a total lose thus this began our search for another vehicle. As members of Neighbors Federal Credit Union we were aware of the benefits of purchasing a vehicle through Enterprise Car Sales but we had never explored that option. As a Neighbors member I obtained pre-approval for a new vehicle even though USAA had not yet settled the current vehicle loan. As we expressed our search for a new vehicle to family, friends and co-workers, we learned that many of…

On March 9th 2019, I reserved a car rental for 3/14-15 returning on the 16th . I scheduled a pick up for 9:00 am. I received an email reminder on the 13th of march via email. On march 14th, the day I was to be picked up and taken to the rental company on 103rd st.

I called to verify the pick up time. The young lady verified me and my insurance, but then explained that she would call me back in 30 or an 1hr to tell if the driver would be on the way.

I explained that my reservation was for 9:00 am and that I scheduled this time because I had to be in another city by 11:00. She stated that they were still picking up the 7:30 pick ups and that she didn’t have a driver.

At 9:00 I began calling other company’s in the area to see if they had cars available. All were booked up. At 9:45 I called…

I had the surprise to found out .. If I used my car insurance or the RBC Visa insurance, there is a loss deductible charge by Enterprise of a $1000. Such practice are mind to intimidate customer and have them paid for overcharge price of $29.99 a day let's said 30 since penny have been remove for now a few years .

So I had to go back to Enterprise Kanata Ontario have a re-inspection of the car and paid for an extra 3 days of insurance for my rental when I have insurance with my Car Insurance and with My 2 Visa. So your intimidation work, taking a chance to lose a $1000 was not worth the saving. Now I have NOT received my contract Update since Yesterday ... And I want to get an updated Rental Agreement Since it has change ... The only rental agreement I have was the initial RA # 4Z1ZFB…

Rental Agreement 514934

Last week, I filed a complaint about an item that went missing from the car I rented from the Tustin Auto Mart Office. When I dropped off the car after rental, I accidentally forgot a shopping bag that contained a few items. One of the items was a dress (new with tags and store receipt). When I retrieved the bag from the rental office the next day, the receipt was still in the bag, but the dress was not there. I called several times to find out what had happened to the item, but was told that the dress was nowhere to be found.

After filing my original complaint about the missing dress, and asking to be reimbursed for the cost of it, the manager of the rental office called me to discuss the issue. He DID NOT resolve the issue, nor find the dress, nor reimburse me…

Call And reserved a car today was given several options I choose my option made a reservation received email confirmation and a half hour later he got a phone call saying there was no cars available this is absurd enterprise thanks for ruining our weekend plans I will never use your services again!!

We rented a van in Marlton NJ and drove to Oviedo Fl. when I returned it to the dealer in Oviedo I was instructed to take it to another location 5 or 7 miles away, I did that. When I arrived at the new location the first person I saw said " he does not do trucks" he said the truck person names Abigail was out he said just leave it.

I asked him to at the very least to write down the millage (we have a 1250 cap) for our protection. He said to call later, not liking it but I left with no paperwork. I called the office later, I was than told that person was not in that office and than told she was out to lunch.

It is now 24 hours since I dropped off the van and still no receipt, cal or email. I also was required to have a half tank of gas in the van when I returned it which I did but have no…

you guys stole my money I want it. Racist employees retaliation 415 756-6150 please call me asap thank you

Wednesday January 30th 2019 at 11:05 am Dwight from enterprise called me to discuss yesterday 01-29-19 experience and any miscommunication that may have happen with is staff. I do not see how this information is helping me get around driving wise.

After I express that on my record renting with enterprise I never paid 250 collision or non collision. This is just confirming of me to not use this service again. Lucky for me I have 2 vehicles and will have to make that work if I am ever is a situation like this again.

On Tuesday January 29th at 3:03 pm my 2009 Toyota Venza stall causing the car to come to a complete stop. I have Geico road side assistance so I called and had my cat towed to 5 Tecumseh Ave Mount Vernon NY.

I have always used this shop to do all my machine work on my cars weather it was collision or non collision. 00. Today was a horrible experience. I Dwain Cuffy live at 3086 Ave W Brooklyn NY 11229 and work in Westchester NY (914) 563-9006.

I needed a rental for 1 day to get home and come back the next day to pack my car up. I had called Enterprise to make a reservation before going to the location the reservation number is 2028970867. 00 deposit but if the location where your car is being service have an agreement or contract with 10 South First Ave or if you have a Geico insurance…

I rented a car from Enterprise in Trooper, PA on Thursday January 03 2018 around 5 o'clock pm. They asked me how long I would be renting and I told them less than a week. They had me pay $400 as a down payment. I returned the car on January 10 around 5:30. I was told at the store that I would be receiving a $150 refund. Days later $300 was deducted from my bank account. Some time later the $300 was returned to my bank account. Then, $150 was DEDUCTED from my bank account. I will not be using this store for car rental anymore. Can you help me get my money back?

Susan M Cane

309-350-5040 susanmarie90@live.com

I was greeted by a rude customer service representative by the name of Layla at the Waveland, MS branch office on the afternoon of Dec. 13, 2018. After the verbal argument we got into over a credit card issue she phone harassment every day for over a two week period to bring the car back before mine was finished at the body shop.

This was where I had to go to rent a car due to the insurance company of the driver who hit my car. The insurance company said they would handle the situation with the Enterprise and I should do nothing.

I don't appreciate how she talked to me or how the situation was handle. The only person at this store that I've spoken to over the phone was Devin who was very nice and helpful unlike the woman I had to deal with.

No wonder why my insurance company doesn't do…

I made a reservation for a car at your lagrange store your staff failed to tell me they are in a car dealership no signs on road looked for over a hour gave up went to your competitor up the street which was clearly marked I rent cars two to three times a month I've had good service at other enterprise locations but will never rent from your lagrange ga store if you don't have proper signage on the street so your customers can easily access your services I will take my business elsewhere it should be noted its a 45minute drive to lagrange from my location

Car sounded like it was going to break when driving on the interstate. We were at 65 and made a load noise from the rear tires . Called and complained to front royal did not get a sorry nothing from the man that answered.

No very happy about the customer service.

THIS COMPANY IN EDINBURGH SCOTLAND ARE SCAM ARTISTS... SALAMANDER STREET- AVOID IF YOU DO NOT WANT TO BE RIPPED OFF.

I have just spoken to my mother who watched this car drive away from where it was parked. There was no flat tire- so sign of anything- it just drove off. Now I assume you all are after cash because you messed up my booking and did not let me know that you were closed Sunday afternoon. I lost precious time with my Father at hospital due to your negligence at telling me you were closed when I was meant to bring back the car. NOT ONLY THAT, but I had to drive away from the hospital, my Uncle went out of his way to be able to take me home. I was then stuck in traffic with a car I did not want for over an hour.

The following day I had to give the key to my taxi driver to return…

I left my camera, a Nikon D7200 with 18-300MM lens in the rear on the floor by driver side on Thursday, November 15, 2018 at about 1:40 PM at the Phoenix Sky Harbor Car Rental building (drop off). I came back from the airport trying to recover it and had the lady from Enterprise Pick Up Area helping me finding it.

She found the car in about an hour, however, my camera with lens is gone. I initiated a lost and found on Enterprise Lost and Found site and found that there were three found camera items and I am wondering which one is mine or presumably it was stolen by an Enterprise employee after drop off.

I called that given number, (855) 400-0862 more than 50 times since Friday, November 16, 2018 and spent more than 10 hours trying to find the correct Phoenix based Lost and Found personal…

No star should be available. Wife rented car from Enterprise Alabama yesterday, November 13, 2008 for doctors appointment tomorrow the 14th. Young lady called this morning and told us they were not sure about having car for this evening and promised return call by 4 pm today. Wife called and they are closed, no car. Now its late afternoon and we are STUCK. Longer time customer but will NEVER rent from Enterprise and will tell everyone I know not to rent from them. Worst service ever from this location and company!!!

J Burgess

I booked a car about ten days before I needed it - pick up date October 23rd, 2018. The day before I was to pick it up I called and asked if I could change the pickup time from noon to 4 pm, since I volunteered at Red Cross that day and didn't want to leave early. The enterprise operator - this was for Asheville, NC, Tunnel Road - said certainly, he would change the pick-up time to 4 pm.

When I arrived on the 23rd at 4 pm to pick up my car I was told it had been given away because I was not there at noon to get it ; either the person I had talked to the day before had failed to transmit the message or the person receiving it ignored it.

I was told no more cars were available.

After I pitched a fuss, the Enterprise counter person got me in touch with Avis and I rented a car from them.

Enterprise allowed authorized additional driver to change out type of rental car and extend contract on my credit card without my consent as the primary driver and credit card holder.

I went into the Milton Fl. office to make a reservation for the following week (today, 10-19-2018). I was qoted $35 for my one day rental. This was what I expected as I had just rented a car for one day the week before from the Pensacola, Fl. location and had been quoted the same price.

When I went in to get the car this morning the man gave me a price almost double what I was expecting...$61 and change. When I complained he wouldn't give me the price I was quoted but ended up giving me a whole 10% off which meant I still paid $55.97.

When I made the reservation I didn't get anything showing what I was quoted. It's like they know they've got you and you'll pay whatever you have to when you arrive to pick up the car, because you obviously have somewhere to be or you wouldn't have rented…

My mother Justina Bradley rented a car on Friday Oct. 12th agreement # 3RVQCR. The car was a weekend rental and returned on Monday evening before close.

However in the process of returning, the young lady that check her in stated that she had dented the passenger front door underneath, but that dent was apparently there when the car was received by my mother on Friday but was unnoticed by the person doing the walk around on Friday due to it was close to closing.

The person seemed to be in a hurry to get out since it was closing time. The young lady that received the car back in on Monday noticed a small shadow that resemble a dent under the passenger's front door.

In the process the young lady returned and stated the dent was there another associated accompanied me to view the damage…

needed to return my car to a different location. called spoke to helpful person she gave me the new location address and noted in my reservation that i would be dropping off the car. whenI arrived at the location after having driven 9.5 hours I was told before my second foot was out of the car door that they don't take cars at that location. The women didn't ask to see paperwork, why i was dropping off all she said was no we have no room. she didn't recommend other options nothing. THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED .

THIS GIRL WORKS IN THE 83 THRD STRETT OFFICE NEW YORK CITY.

I've been a business customer since 2013 . In November 2017, I had to cancel a rental. At that time, I had over 4000 points. We assumed that the points would be added back to the account. My company hasn't rented a car in a while because of organizational changes.

As of September our travel schedule has increased. I went online today to schedule a rental for next month and noticed that I only have 294 points. I contacted customer service and spoke with Fred, employee number E259VW who informed me that he was unable to give back the points.

I escalated the call and spoke with Julie, Escalation Coordinator. She informed me that since it's been over six months, she was unable to add the 4000+ points back in the account. They both were professional and courteous. My concern is the loss of my…

August 7, 2018 I submitted this letter to your customer service department on August 7, 2018 and never heard a thing. Would appreciate a response.

Dear Sirs:

I am writing to you to express my displeasure with your company and the lack of support I received to resolve your car confirmation problem. On Friday July 20, 2018 I was scheduled by Allegiant to depart Orlando Sanford (SLB) and arrive in Elmira Airport (ELM) at 9:21am where a pre-paid Enterprise Rental car would be waiting (confirmation # 1841284192). Due to extremely long check in lines at Orlando Sanford (SFB) by the time I got an agent it was too late to catch the Elmira flight. I was given the option of paying $75 and flying to Niagara Falls and then driving from Niagara Falls to Elmira Airport to pick-up my pre-paid…

I was never giving my $50 refund back on my card. I went through my insurance company for a accident. and enterprise in Paterson nj I was ask to go to that specific location in Paterson. I need this to be investigated and someone to call me back asap 201 702 6546.

the numbers do not add up and the balance was to be paid by Mercedes prestige which eric knows personally.

We reserved a car thru Priceline to pick up at the Casper, Wyoming Airport. Priceline quoted us one price. When we arrived in Casper, the cost was $300 more. The vehicle also had a cracked window. We had a 14 day trip planned.

Three days into our trip, the window started cracking worse. Stopped at the closest Enterprise location to find they had no cars to trade for the unsafe car. They called the Enterprise locations within a 100 Miles with no luck.

Obviously, Enterprise Rent a Car doesn’t have cars. Ended up driving home 3 days earlier than planned. Was charged $100 more dollars than originally quoted price and car was returned 3 days earlier! Then to top it off, called Enterprise when we got home and eventually spoke with four different people who couldn’t help us and sent us on to…

This is my 2nd time being overbilled with Enterprise Rental Car. The first time I had to contact customer service 3 times to get my case resolved regarding a overcharge. I been a loyal customer for over 15 years. My cousin retired from Corp in Houston Texas and she made me a believer of Enterprise Rental.

My problem has been with Moreno Valley Office. Now My issue is with a coupon I got in the email for 12.99 per day rental. Me and my business partner went to Riverside on University Ave and I presented the coupon. The rep told me that I was gonna be booked at that rate for an economy car.

We go outside he lands me on a camry and said i'm gonna have to give you this car because we don't have any economy cars. I asked will it be at the same rate I came for the $12.99 a day and he said yes.…

My insurance company sent my information to rent a car while my car was being repaired. When I did not hear from Enterprise, I called them to confirm the reservation and set up a ride from the repair shop. All was confirmed.

When I arrived at the repair shop, Enterprise arrived within minutes to take me to their Georgetown location. Upon arriving at the Georgetown location they took all my information and then pointed to the board where are the keys are located. It was empty.

He said, "We have no cars". I was flabbergasted. I had a reservation made well in advance and confirmed twice. So I said, "Well I guess I have to find a way home". He never offered to take me home.

I had to call my 82 year old mother out in a very bad thunderstorm to pick me up. After 45 minutes, she called and…

Good Morning Ms. Monigold,

My name is Kristina Gulley a Enterprise Rent A Car customer. For last two weeks, I called the North Rodney Parham location and left three messages for the Branch Manager Mr. Ross to call me. I did not receive a phone call back through storm and rain yesterday, I stopped by the store. The CSR told me he was with his boss and another employee he would be out in a few minutes. Mind you the male CSR did not informed Mr. Ross that I was on site. I wanted about 15 minutes Mr. Ross was still in the meeting. Shortly after, a female CSR asked if she could help me, I explained to her how I had called three times and left messages for the branch manager to call, I heard back from no one so I thought I would received better communication by stopping by. I explained to CSR…

Date: 08/07/2018

Enterprise Consumer Complaint Division

Please be advised this is a formal complaint against your employee located at 6790 Highway 85, Riverdale, Georgia.

On 08/06/2018, around 5:15 pm, I arrived at Enterprise to pick up a rental car. The customer service representative who identified himself as Nicholas Anthony Wright, Assistant Manager was very condescending and rude; as he tried to convince me to go somewhere else to rent a car.

After I chose not to take the optional insurance, Mr. Wright requested my insurance information. However, I was not aware of this process; as I have been a customer with Enterprise Rental Car since 2009; corporate and personal rentals. Therefore, I did not release the requested information.

At this time, Mr. Wright appeared upset. He…

My car had a tire issue and needed to get in to my repair shop on Friday, July 27, 2018. The car store kindly gave me a lift to the nearest Enterprise,on Pendleton Pike in Indianapolis, IN To facilitate my pick up after the repair, the car repair shop also offered to deliver my repaired vehicle to that Enterprise so

I could pick it up after hours as I work 8-7. The Enterprise did not have any rentals available - and I understand as I did not have a reservation - but neither did I plan on my own car breaking!!

The staff told me to call the Enterprise 800 number to try to locate a vehicle. I did manage to get one from the Shadeland Enterprise; and they were kinf enough to drive to Pendleton Pike and pick me up.

I asked; very clearly and directly; if I could return my Shadeland car to the…

yes good afternoon how are u doin on today,Well me not to good I always us enterprise for my travel with family & today was a bad experience on enterprise very,very poor service,notly am I very upset I made resvertion for a 15 passanger van 2 months ago pick out what van I wonyed so my family will be comfortable riding all tha way to New York so I goes to pick up my renter today & to find out tha don't havie any 15 passanger van that I looked at & agreed on renting it was a 15 passanger Transit van nice seateable for my 12 family members to enjoy but

instead they gives me a Chev van with tha close built seat now how can u ride comfort all tha way to New York in something like this we some good size people here I feel it needs to be something done about this cause truly im paying a lot to…

07/13/18 I rented a vehicle from Enterprise due to my vehicle being serviced at the dealership. I called the Location (Enterprise) 3 times- 07/17/18 5:09 PM informing them that the oil change light keeps coming on every time the vehicle shuts off. Its annoying.

The rep says that the vehicle was serviced and it may be that nobody updated the system in the car to show complete so it does not pop up. I informed her that the sticker shows past due, she explained the same they did not change that.

I made a second call on 07/18/18 3:35 PM to Enterprise the 1 day that it rained here in Florida to inform them that the windshield wipers is making a loud noise. I told her that its making a loud noise and I wanted to report it.

I asked her can I have another vehicle and she said they do not have…

Ok I'm a first time customer. I went on line and reserved a car for July the third to the sixth. 13 a day fine. I'm on a fixed income so I need to know exactly what it's going to cost.

So when I get down there to pick up the car the manager tells me my insurance is more because . 13 a day he acted like he didn't know what I was talking about. I feel strongly I was taken advantage of and I had a witness with me.

All I was asking for was the money back for what I never wanted was the damage waiver. So if I don't get a reply now within 3 business days then I will go to channel 7 on your side

Ok I'm a first time customer. I went on line and reserved a car for July the third to the sixth. 13 a day fine. I'm on a fixed income so I need to know exactly what it's going to cost.

So when I get down there to pick up the car the manager tells me my insurance is more because . "I have to have DW" when I returned from my trip and I received a paper showing what I got charged for.

13 a day he acted like he didn't know what I was talking about. I feel strongly I was taken advantage of and I had a witness with me. All I was asking for was the money back for what I never wanted was the damage waiver.

So if I don't get a reply now within 3 business days then I will go to channel 7 on your side