Enterprise Rent-A-Car

Ok I'm a first time customer. I went on line and reserved a car for July the third to the sixth. 13 a day fine. I'm on a fixed income so I need to know exactly what it's going to cost.

So when I get down there to pick up the car the manager tells me my insurance is more because . 13 a day he acted like he didn't know what I was talking about. I feel strongly I was taken advantage of and I had a witness with me.

All I was asking for was the money back for what I never wanted was the damage waiver. So if I don't get a reply now within 3 business days then I will go to channel 7 on your side

Ok I'm a first time customer. I went on line and reserved a car for July the third to the sixth. 13 a day fine. I'm on a fixed income so I need to know exactly what it's going to cost.

So when I get down there to pick up the car the manager tells me my insurance is more because . "I have to have DW" when I returned from my trip and I received a paper showing what I got charged for.

13 a day he acted like he didn't know what I was talking about. I feel strongly I was taken advantage of and I had a witness with me. All I was asking for was the money back for what I never wanted was the damage waiver.

So if I don't get a reply now within 3 business days then I will go to channel 7 on your side

The manager of the Plano Texas Car Sales will not respond to my emails.

I give Enterprise rent-a-car service in East Florida "no stars". Made a reservation for a small compact car. Had to wait about 20 min before I was waited on, another 20 min waiting for the vehicle. They brought me a Nissan truck which was double the price of the vehicle.

I told them this isn't what I ask for and was told wait another 20 mins and they would clean a car up for me. I told them to cancel my reservation but they told me they would let me have the truck for the same price.

I took the offer but was not pleased because I was expecting to save gas since I was going to San Diego from Hemet. never!!!

Very upset the rental car locked me out while the car is running. Why the heck was I not told this car does this upon driving away from the Rental Lot. Inexcusable. S. Veteran and pay close attention to customer service and business communication.

I am now having to wait an hour for car to be unlocked all while having another bill added. I do not think I will use Enterprise ever again.

My husband and I went to the Selma Alabama location and we were in desperate need of a car as ours had broke down. The representative spoke to us like we were trash. 00 deposit . I have never paid that for any vehicle.

Needless to say we left immediately. I will never use Enterprise again.

Dear Sir/Madam, I have rented a car from you on 15th May 2018 from Philadelphia and returned it on 16th May 2018 at Buffalo, Newyork. I have settled the payment on the same day. To my surprise, I receive two letters from you today ie. 80.

To the best of my knowledge, I have not defaulted on any toll payments.

However, If you claim to the contrary, I will consider paying the toll charges if you can tell me the consolidated amount and provide me your bank account details, to enable a wire transfer ( As I am in India). I appreciate if you can send me some form of evidence of my default.

I am attaching copies of your correspondence for your perusal. Thanks and Rgds, Challa Madan

I made a reservation, but running late and decided to drive straight to the South Chula Vista branch. I asked them right off the bet that I need someone to follow me to my house and will give the staff ride back to the office and they said, no problem.

As soon as we inspected the car, Mr. Phinney said, will not able to do my request since it's 30 minutes to closing even I told them(three staff all doing nothing) that my house is only one exit out and will only take 10 minutes the most.

He still told me with no hesitation "NO" even I asked him, you will just leave me here stranded and again with no remorse said "YES". I'd been a regular customer at this location and when Mr. Thoma was the Branch Manager I never had any issues and always very accommodating and will always take the extra mile…

Reserved my car 4 weeks early get there no car ready so they claim they were giving me a free upgrade. Made me wait 40 mins car still dirty Huge inconvenience Huge . Need discount more then dome 10 to 20 %

I returned a rental car on 6/13/18 at 4:43pm to McCarron Airport in Las Vegas NV and forgot my wallet in the vehicle. As soon as I realized I didn't have it, I called and they told me that yes they had a black wallet turned in.

I told them I was on my way and arrived about an hour later to retrieve it. 00) I told the manager & he said they are reviewing the cameras. After a lengthy process, the manager told me he couldn't help me, there was no proof to identify anyone steeling it form my wallet.

As I read thru the pamphlet I saw that there is a form I could fill out but he never mentioned anything to me regarding that, he was so unprofessional as far as I'm concerned. All he told me was there was nothing he could do!

How do you employ thieves & dishonest employees to work for you is…

My pregnant daughter Kayla Willoughby made a reservation for herself and my 5 year old grandson a month in advance for an economy rental car to be picked up on 6/8/18. She decided to call in advance the day of pickup to let them know she was on her way to pick up and the rep told her not only did he not have her car but there were 11 people on the waiting list.

He gave absolutely no explanation for not having it. She then called corporate who promised a solution as she was to leave for a pre paid pre planned vacation the very next morning. They would call back. An hour later they called back and offered a rental 3 days later at almost double the price originally quoted.

They did not offer to make it right nor give a solution. Shame on you Enterprise in Morehead KY as well as Enterprise…

I reserved a SUV Standard 4WD for 16 June 2018 - 12 July 2018 from Enterprise Car, 1807 South Lumpkin Drive, Columbus, GA. A few days later I went back to that Enterprise, explaining to them that I would need a ride from my residence, 5400 Broadfield Drive, Columbus, GA to Enterprise on 16 June 2018 to get the vehicle.

I then and only then I found out that they told me to contact the Enterprise Car Rental, located on North Veterans Drive, Columbus and they would pick me up and bring/take me the Enterprise on South Lumpkin Drive, Columbus, GA simply because it was closer to my residence. Upon contacting the Enterprise on North Veterans Drive, I found out that they wouldn't because it was out of their assigned area of pickup.

Plus, they didn't have anymore of this type of SUV available for…

Rented a car from Enterprise for a one day business trip to Richmond Va. 95. 00 to this quote. 59. I have now had three conversations, sent forms and confirmed that I left on the scheduled date and want credit for the deliberate over billing.

I also have explained three times that when we returned the car, followed all airport signs, the Enterprise booth where we check out the car was vacant. No signs, no instructions, just vacant. I dropped the keys into drop box with a note.

If Enterprise could not find the car it was dropped where the signage indicated to drop the car. 00 short of the…

I made a reservation in Berwyn, ill. enterprise and then found out since my daughter does not have a bill in her name we cant rent a car. Even if I wanted someone to rent a car and add her as a addtl driver she still needed a utility bill.

The bill from cricket didn't suffice because the rep at enterprise over the phone told me that cricket wasn't a real phone company. What? anyways the reps I spoke to at enterprise in Berwyn were very rude and didn't care or apologize for losing my business.

They blamed everything and the rules on corporate. I get it but all because of a bill I couldn't get a rental for a weekend. shame on your employees for having a bad day and taking it out on the potential customers.

giving you folks bad review and advising everyone not to use you

I was mislead and then deceived about payment information and the return of my deposit due to the negligence.The customer service at the waycross office was definitely not up to par. We were contacted several times during our vacation to come back to waycross so shortened our vacation.

On March 14,,2017 I lost my house keys and car keys . At I PM i am called Enterprise and told them I needed a car to get to a friends house where I had a duplicate set of keys. out. 00 PM.

By four i failed to hear from them. I was advised that there office closed at five. I called Enterprise again and was advsed that there was a vehicle available in there Somerset office if I could get there by 6 but I would have to pick it up my self.

45 that they didn t have a car available. Due to the extreme weather conditions I was forced to take a cab and occurred expenses of over one hundred dollars. although they now told me told me that they closed at six.

In any case i was a Thirty minute drive from there office I they were going to pick me up and the transaction would take way past there…

Dear Enterprise: My name is Lillie Harrison and I rented a car February 8-12, 2018 in Costa Rica and we had the worst experience in our life renting a vehicle. The reservation number was 2019918715; other numbers listed on contact RA SJOT61-1197b; ep 393971992.

We brought extra insurance due to this area requiring 3rd party coverage, the rental car give you a scare tactic spill when renting so we brought extra liability insurance. The representative went on to tell us if something happen do not ask or flag people down for help due to people in the area may rob you because they are able to identify rental cars..

My son in law Sedrick Durant proceeded to question them about this due to the fact they mark the rental cars so they can identify them. Enterprise in Costa Rica takes a piece out of…

Yesterday 2/12/18 around 7:35 p.m. I went to the airport enterprise in Atlanta Georgia to make a payment of $145 I requested to speak to the manager Lamar because payment will not be taken while speaking to Lamar I did not appreciate him adjusting his private parts infront of me.

I took my truck into Helfman Ford for a recall. Ford was kind enough to pay for a rental car for the day since I had to take my mother in law to PT. I got a Ford Focus 2017 with almost 29,000 miles on it. The car was filthy.

I rubbed my hand across the dash board and it came up black. There were finger prints and I believe nose prints on the passenger side windshield. The car smelled like cigarettes. While I was driving I noticed when going from first to second the car made a grinding sound that you could feel through the floor boards.

The brakes were grinding the whole time whenever I stopped. I've had small issues before, but this was beyond ridiculous. When I turned the car in the guy didn't even seem to care. I'm grateful to Ford for paying for the car, but I can't say much for the car…

Hello, I been calling cooperate since December with no response yet . I'm in disbelief I had a horrible experience with my rental . I have called cooperate over 4 times no one has reached out to me. I'm getting billed for a rental that did not damage . I only want to someone to listen to me and here my side story. Cooperate haven't responded to me and it February .Maybe someone will see this and reach out to me.

Thank You

I rented a car for 3 days (January 16 - 19, 2018) from the Burbank Airport Enterprise venue - Rental Agreement # 339862457. I had called in to the Burbank Airport Enterprise Rental Counter and in response to my inquiry on whether I could receive airline frequent flyer points/miles on one of my airlines accounts for the rental, I was told that Enterprise does not participate in such programs.

But upon return of the car on the 19th, the agent in response to the same inquiry told me that Enterprise does participate in such programs and that I needed to have submitted a frequent flyer account number before the car was returned. I would appreciate if you would please indicate to me which airline is a co-share participant with Enterprise so that I can please supply my frequent flyer number to…

Called Safeco insurance and they made a reservation for me at above location. Someone from Enterprise called me from above location and asked when I would pick up vehicle. I said probably the next day, or possibly the day after.

I was told to call before hand on the day of pick up. The insurance adjuster stated I could pickup immediately if so desired. I called the next day as instructed and was told no vehicles available until after 8 PM.

My schedule would not allow me to pickup after 8 PM, nor the next day. I am told I could pickup immediately on the same day as the reservation was made, now I am told to wait. I phoned corporate and filed a complaint there as well.

No one seems to care about the customer. The above location staff and manager stated I could phone any location for…

my daughter needed a rental when she took her car in for body damage. she has full coverage on the auto. when it was time to get the rental the person behind the counter advising her to get more ins.

that she didn't need and she sign a contract. i believe she was taking advantage of. she was ignorant on the ins. policy that she has. she has full coverage on the auto. she shouldn't have to pay $301 when the rental was return instead of saying she needed the extra ins.

she didn't need the extra ins. when she already have ins. that covers the rental. mad about this

So I had a reservation at 16850 Collins ave. My original reservation was with Diego, who I worked with last year. He promised me a Jeep like last year. Terry who works there called me to confirm my reservation and I asked if you had a Jeep for me like Diego promised.

His new manager was not verbnoce about it and said wait for terry. Well it’s been 3 days since Terry said he would call meback. A company your size if he wanted to make a customer happy, he would do what he can to do that.

I don’t want a Jeep now, because I have called to many times and said he would call back and did not. So after waiting 2 hours and not getting what I waited for is ridiculous. Oh by the way if I wanted to repent my car now I would probably save $150 I always had faith in enterprise but not anymore.

Tell…

I reserved a car through Travelocity. After securing my reservation I immediately phoned the Enterprise office to speak with an agent to verify my reservation. Not once in the conversation did the agent mention my needing an official credit card, not a debit card to rent from them.

Found this bit of information out on my third call to an agent. OK not a problem. My son in law was driving with me who did have a valid credit card. I again called the Enterprise agent to get info on a second driver being added to the account. No problem.

Again no mention of the need to have a valid credit card, not a debit card for the second driver, only the ten dollar additional fee and information on spouse drivers. if we were married. , an impatient greeter insisting the second driver would absolutely…

Returned car on 10/19 at 3:00 PM (Rental Agreement (9CB618) Picked up at FLL airport and returned to Boca Raton (441) Was told a receipt would be sent shortly and my refund ($100) would be put through immediately.

Have made several phone calls to the airport location and most of the time was left on hold. Visited the Boca location and was told it is being handled by the airport location.

I was told Canille, (MGR) would be calling me back 2 hours ago.

I have spent countless hours on phone calls, most of the time holding. What kind of customer service is this? I have been a member at Enterprise 10 years and never received this kind of treatment

I demand my deposit be sent back to my account immdiately

A week in advance of my trip I reserved a car with Enterprise, The day I went to pick up the reserved car (A Nissan Altima) there was one man ahead of me. He had no reservation, I knew because I could hear the whole conversation.

(Beautiful, Red, Clean New Car) He took it after she showed him every feature of the car. My turn now. Then she told me I would be upgraded to a Ford Fusion. The car was dirty, & not an upgrade.

Also it was a piece of crap, no power & drove like a tank when warmed up. I went to fill the gas tank & noticed what I thought was a parking light that seemed to be out. I went right back to Enterprise & when the girl went to try & turn the light knob, she saw dirt on the floor & accused me of smoking in the car ! I don't smoke !

Like I said & told her the car was never…

BUT IT WAS NOT SO . I TOLD HIM THEY MAY NOT BE ENOUGH ON THE CARD FOR THAT AND THAT I WANTED TO DO 1 DAY FOR NOW. ((HE TOLD ME NO )) BECAUSE I ALREADY TOLD HIM I WANT IT FOR A WEEK OR 2.

MAKING THE COMPANY LOOSE MONEY ON HIS OWN PERSONAL JUDGEMENT.

On Friday, September 29, 2017 I had a flat tire driving on HWY 6 westbound from Navasota, Texas towards Houston, Texas. I called the 1-800 number to customer service very nice lady I explained my situation to her and she said she submitted the report and that someone would call me from the wrecker svc.

So I waited and about an 30min to hour Triple AAA calls me telling me that the tow truck cannot get to me till about 545pm. So I told triple AAA I could not be out in the middle of no where with my mother which is 75 years old.

She is elderly needs to go the restroom, drink water, and eat. So Triple AAA called the Navasota Police Department to come and get us so they can take us to the nearest gasoline station and bring us back to the car.

So I had to ride in the back seat of a police car…

October 2, 2017

To Whom It May Concern:

I'm a Manager at a hotel, a couple of months ago I had some people check in because their car had broken down they decided they wanted to go home and asked if I could recommend a car rental service. I told the guest that we had Enterprise down the street and that they will pick you up. I have dealt with Enterprise several times, my car insurance uses them and of course Enterprise is well known for their services. As the guest were sitting in the lobby waiting for someone to pick them up they were told someone would pick them up in 30 mins well an hour had passed so they called to check and was told that they would be their in 30 mins well, 30 mins came an gone with no Enterprise so they called again they were told the same thing. The guest sat in…

Yes on 9/28th/17 I reserved a SUV Ford expedition confirmation #2017569901 but our guest cancel the trip so it was me and my wife going I called and cancel for economy car on the 29th confirmation #2017569901 but i got a truck after about a 45 min wait that's wasn't our agreement I l got my email i was charged $70 a day the economy was $80 for three days it's was only ten miles total maybe I don't think it's fair it's not about the money it's the customer service if I have to take it to small claims I will but

everybody makes mistakes if you check miles you'll know it wasn't used that's not right I dnt have a rental now I think they should've made me feel like a valued customer

I was told false information that my collision damage waiver benefits from my credit card company was not good enough. Also the lied to me over the phone and told me the manager would get back to me. Never responded okay please respond to this complaint and follow up with me.thank you sincerely Kevin Handle

On Sunday, September 17, 2017, at 1:42 pm, I returned a vehicle to the Enterprise car rental on 176 SCENIC HIGHWAY LAWRENCEVILLE, GA 30045-5739,7709626180. When the customer service rep accepted my return keys, I told her that I would need a ride home.

She asked me where I was going and I gave her my address and told her that it was only ten minutes away. She said ok, but it was be a little wait because they were busy. I told her know problem.

After twenty minutes she came back and said I'm still trying to find someone to get you home. Twenty or thirty more mintue had passed and we are still sitting there waiting to be taken home. She came back again and said I haven't forgotten you guys.

At this point I was very annoyed. let's get them home. It was at least 4 or 5 people working and no…

Supervisor Gabriela Cuenca and Luis Martes When there clenean then self at the garage office on the miami airport the were to buzy to assit me and when i said why they don't asist me thay said they are waiting for employees to show up to work. And they were doing nothing for at leas 30 minutes.

I made a confirmed reservation thru my travel agency for a car rental in Nogales for Sep 15 - Sep 18, 2017 Economy - Mitsubishi Mirage or similar at the only location 871 W Mariposa Rd Unit C, Nogales, Arizona; one of the employees at this location decided to cancel my reservation without authorization from my travel agent or myself. These people are ripping off people money's, not respecting reservations only because they are not directly with them or your web site.

I will never reserve directly with Thefts or your website, I will continue using my travel agency for car rentals from enterprise and a complaint to better business bureau will be file by my attorney.

While I was on a mini trip to Michigan we rented a Ford Focus. While I was driving down the interstate the air conditioner was on and steam was coming out the vents, the defogger did not work I had to have someone wipe the inside window while I was trying to drive in the pouring rain.

As soon as we got out of the rain my passenger stated that it felt like water in the passenger floor. We both looked down on the passenger floor and find a huge puddle of water that came out of nowhere.

Her tote and shoes got soaked. I contacted the rental center at Bishop Airport and they recommended that I take the car back and exchange it for a different car. I told them I was not able to do that because of my time frame and it would be very inconvenient for me and that I didn't feel comfortable driving…

St. 5 years, saying that is all thats available. Jeannie in customer service told me i can drive over there every day to see if they have a better car!

Also they charged me $672. for a one week rental in New Orleans. I think thats outrageous, considering all of the money they make from my company rental car. Again, Jeannie in customer service had nothing to offer in ameliorating this.

I'm really disappointing about the enterprise rent a car service. This is because the incident happened to me recently. I have reserved a rental vehicle that can accommodate more than 6 people from Senatobia MS location (reservation confirmation number is 1130824836). The day before the pick up I got a call from them and saying they are completely out of Minivans and SUVs. This is a bull and what's the point of having online reservation method.

And they are saying we have to call them and confirm our reservation. I'm again saying what's the point of having online reservation system. I don't know why these people are treating others very disrespectful way. So due that I'm going to completely ruin my trip and I'm going to loose lot of $$ due that. Since I have booked hotels and tickets most…

Made a reservation on the phone for a pickup in Fredericksburg, VA. And was told since i was a member the 75$ drop off fee will be waived. When I arrived I was told there were no cars and waited for almost 3 hours, then was told i charged 75$ and this would not be waived.

I am requesting a refund of 75$ since i was told i would not be charged a drop fee. Thank you.

Enterprise Rent-A-Car 12431 Jefferson Davis Highway Chester, VA 23831

Confirmation # 1816348090

I, (Patricia Lewis), made an online reservation on Thursday, November 3, 2016, for a friend, (Phyllis Rogers), to get a car for the period of Friday, November 4, 2016 through Monday, November 7, 2016. We picked up on Friday; and I used my credit card for payment. The requested car was not available, so she was upgraded to an SUV at no extra charge. I have two complaints.

The cost of the weekend special was to have been $66.79 total. However, we were told by the Representative, (Danielle), that because my friend, (Phyllis Rogers), did not have her own credit card (in her own name), I had to provide my driver's license to pay. Mrs. Rogers was subsequently charged an additional $44.55 as a…

The farm bureau is paying for rental car. The rental was set up by the farm bureau. The agent is at location siege in Baton Rouge. They told me that she wanted my credit card to charge a security, or bring her a money order.

This is totally against the law in my opinion.

I was on a rental under my insurance claim# in Oct 2016 for about 2 weeks, and I've rented a car from Enterprise Tustin Auto Mall, California. When the rental was returned, I found $803.89 charge appears on my credit card with below 2 reasons. Enterprise charged me extra rental coverage which I didn't ask for or sign for. (estimate $600).

Enterprise charged me $200 for the rental tax which my insurance company later told me extra taxes could have been covered if the rental day rate doesn't exceed max amount per day, which is the option Enterprise didn't even check or offer to renter when the rental car first been checked out. I even went back couple days later asking to switch to lower day rate rental just so all expenses would be covered, but Enterprise Tustin location kept telling me no…

The Enterprise Rent-A-Ca location at 319 S Lamar Blvd, Austin, TX had an employee closing this day, Saturday, October 22, 2016. I called this location the day prior (10/21/2016) to confirm and make sure I had all materials necessary to pick-up the rental. He gave me the address for the Range Rover dealership, 1515 W 5th Street, Austin, TX, and said that's where I would pick-up. I went and they had no idea what I was talking about. They gave me the real address and called them to which they said they would try to send a car and to hold on.

I had plenty of time to get from the dealership to the real location but they instead kept me on hold for 10 minutes even though I had told them I could arrange a ride there faster. By then it was too late but he said he would wait 5 minutes after close…

I frequently use Enterprise in the town I live and work, Bismarck, ND, due to traveling often for work. Recently, I had dropped off a vehicle after hours on a Friday evening. I removed my belongings, locked the vehicle, dropped the keys in the drop off box and on my way back to my own vehicle I realized I had left my sunglasses sitting on the passenger seat of the rental car. These were fairly expensive sunglasses so wanted to make sure I got them back. I called right away on Saturday morning and explained the situation, the staff who I spoke with stated the vehicle I was driving was out being cleaned so they would have to check for them and call me back. I called again Monday morning and was told the exact same thing.

I had not received a return call at all so on Thursday of that week…

The car rented to me was filthy. Dog hair all over. Dog drool on Windows, hole in floor. Definitely not cleaned at all. It really should not have been rented out. I have been a customer world wide of enterprise and have never had this problem before.

Very embarrassing to pick up friends and have them covered with of hair. I have rented trough this office many times before when Jake was manager with no problems. I will think about who to rent from in the future.

I have been a customer of Enterprise since 2007 renting cars from your Mt Pleasant MI store. Without a problem. I was always treated like a costumer would like to be treated. The manager then was Julie. Very good a customer service. Around 2014 some time I started getting pore service. Especially most resent with an employee by the name of Felicia not sure her last name. But every time I talk to her she talks over me, does not listen to my issue and always is doing something else when she answer the phone. I’m waiting on her not the other way around.

She does not help with issues she makes them. I’m telling you this employee acts like the costumer is putting her out. I can’t tell you how many times I have had issues with her and her attitude. I will not deal with her anymore the last time…

Kendra Yates Branch manager located Jim Miller and I 30 in Dallas 75228. I've never had someone be so RUDE in my life. Do yourself a favor and go somewhere else.

On February18, 2016 I rented a car online through enterprise for $66. I needed the car for a trip to Kansas City the next morning The location is I rented from is 310 south 10th street in Lincoln Nebraska. When I arrived there my $66 rental was a dirty car with no cruise control. Are you kidding me?. So my only other option was 2 cars, both not washed, with 1/2 tank of gas and the rate was jacked up to $87.52 I asked for the same rate on the car and the CS person said that they could not do that. I could have paid more for a rental at other rental companies.

I smelled something funny in the car the next day ( when the temp climbed to near 80 degrees and it seemed as thought someone had thrown up beside the drivers door and was never cleaned up. I did my best to clean it up, 300 miles from…

I dropped my car off to have a clutch cable replaced. I rented a Fiat 500 from the local Enterprise. When I returned it they discovered a scratch that they are blaming me for. The have been charged $250 while they do a search of their records to see if someone previously reported the damage.

I of course have learned my lesson and will never rent from them again.