EPPICard

no customer service what so ever. The automated line does not allow the option to speak to a customer service rep. There is no way to have any issue resolved.

For starters not one star is deserved! I was locked out of my online account and couldn't talk to a real person. after several attempts and being hung up on 3 times I finally talked to someone who told me I had to wait on a follow up call that would take up to 5 days. THIS IS RIDICULOUS!!!!

For the last month and a half I have spent over 20 days in the hospital (as well as days home trying to recuperate) unable to go to work which means unable to pay my bills. I have an organization that is willing to assist me.

I need documentation from child support in order for them to do so. It amazes me how you can help yourself immediately charging me for checking my account but can't immediately help me unlock the account so I can access my own information. Thanks for nothing!!

12 purchase in NY on 7/20/18. I immediately canceled my card & ordered another. I opened a fraud claim & have yet to receive the 'investigation' paperwork to fill out. I notified them 4 times in 2 mos. that i haven't received it.

Then I got a letter 9/4/18 stating they were closing the fraud claim d/t no paperwork returned. CS is deplorable!

I went to a atm in June and the machine didn't give me the money I request. It stated that the machine was out of money. I called Child support Epic card 1877-253-3686. I advised them of the problem. The customer service rep stated that they were going to mail me out a fraud investigating form which I had to sign and send back...

Calling every day since June no resolution was ever offered to me.. 95 which was the amount of the atm miss dispend. Aug 10 I received a letter from Epic card stated that the investigation was completed and the credit would be permanent .

Aug 11 comes around they took the credit back for no reason. I have call the company on several occasions however it is Sept now and my issue is still not resolved. All the company keep saying is we are investigation and fill…

I have been calling since May 30th about an on going issue. My card was compromised, so I canceled the card and was issued a new card. I also have been disputing fee reverse in the amount of $8 due to my card being compromised and I spoke with serval different people who were very unprofessional including a supervisor.

I believe the people at this company are taking people's child support payments, I have been trying to speak with a supervisor as a follow up on my fee reverse and each time when I call they are stating that it's not one available to speak with me. I only got in contact with one supervisor about this matter and now I can get in contact with another to follow up on my fee reverse dispute.

Can someone please contact me in regards to this matter. I can be reach at…

00 payments on the second of Aug . Get out of eppicard if you can. I'm giving the recordings to my lawyer and will update!

I have never had a problem with getting my child support payments. Since the Government put this joke of a company in place, this EPPicard Company has literally stolen over one thousand dollars of my money that's owed to me.

I do not think this is fair. Ive never been on cash assistance or aid and I've been jerked around more than anything. Im struggling every day. My card was stolen twice. When i asked the second time to replaced it, i was charged the fee but the card never came.

There have been supposed transactions on my account that I can honestly prove beyond any doubt that i absolutely did not make. This would be a better company if it were honest and not embezzling money that is in no way owed to them.

I would rate them a 0 if that was available. I NEVER get the child support on time. And I find that completely ridiculous. It comes out of my exes check every single week on the exact same day for the exact same amount, yet Lord knows when it goes on the card.

I honestly feel like it goes in the workers pockets. I HATE the eppicard. They need to be investigated heavily and shut down.

I have been getting child support since sep 15 2016. Since the day my card came in the mail I have had nothing but problems with money coming up missing. I have called the 1-877-777-1617 customer service number for Eppicard many times since the problems started.

Well, they get rude with me hang up on me don't answer any of my questions. They tell me they will have someone call me back in 10 days to tell me what happened to my money. They never do, I am a single mom of two and I am struggling to make it. This is my only income! Please help, how are my credits and debits more then the payment I received for the month? What happened to my money. I can send copies of my cleared transactions.

They keep telling me that they refunded my account, well I did not get the refund or see anything…

I filed a fraud claim with Eppicard. But they denied and closed my case without investigation. This company is bogus!

I was being charged every time I made my free withdrawal that came with my deposit. In the state of Indiana you are required one free withdrawal per each deposit at the participating bank ATMs I never got my free deposits. I called customer service they put in tickets and still has not been resolved over 4 months now.

I am missing three months of child support payments and the state of Indiana has instructed me to call EPPI to inquired where my money. I can't get a live person on the phone when I call them. Now I am reading more complaints and I see I am not the only one with this problem.

I received an Eppicard from California child support. First time getting child support in 5 years! They send it on a card that has fees attached to it! Completely outrageous. So I called Eppicard to cancel, and customer support told me if I cancel card I wont be able to get a paper check from Child Support. So I have to accept your fees or just not ever get child support? If every person receiving child support in California gets it on an EppiCard, think how much that card/bank must be making just off fees alone? I was highly upset and asked who I could write to complain. EppiCard services does not have a complaint compartment according to their customer service.

Also, I called child support and found out it was a total lie- I can, in fact cancel my card and receive a paper check from…

I, being somewhat new to doing business over the internet as opposed to the phone or by postal service thought I would go on line and sign up my Eppicard. I was entering my password the second time and I got a notification informing me that the password was wrong and the system locked me out. I tried to call and talk to a human to get that resolved but no matter what I did, there is absolutely no option to speak with a rep. I finally got back on line and found the corporate phone number. A Xerox receptionist answers the phone. She goes to connect me with Eppicard...... its the same darn system as the number on the back of the card and of course no option to speak with a human!

I call back and get the same very pleasant Xerox receptionist and I explained to her what had just happened. She…