I’ve been on hold for thirty minutes twice waiting to speak with someone and keep getting hung up on. These are my attempts AFTER the emails I’ve sent with absolutely no response. My insurance is going to renew in 2 days and I have questions.
I’m about to lose my mind. I really don’t want to cancel my policy but I don’t know what else to do at this point.
My nightmare started in Jan 2020 and I am still living it in Aug 2020. Do NOT get this joke of an insurance company and Allstate should be ashamed of themselves for partnering with this company. My agent Mario and his supervisor Susan Essik have done nothing to right their wrongs in my claim.
They have ruined my good credit and are the cause of my new home purchase getting dropped. They took 6 full months to finally write a correct check to Kia Financial and still have not given the documents to my GAP insurance that I need to close my account entirely, so that I may start the process of disputing my now negative credit.
I had to pay a $500 payment to Kia to avoid a CHARGE-OFF on a car that has been deemed a total loss since Jan. I was out of work due to contracting covid19 as a front…
Not covered you are scammers I feel so victomized. You took advantage of someone in need.
This company is a fraud. They will take advantage and screw you. They don’t care.
brian Wiegand has made my claims experience the most humiliating and horrible time I've ever had; He has insinuated that I am a liar and has made my time without my car exceed any acceptable limit.
I'd like a different claims representative , please
I would give 0 stars if it were an option. I had esurance and was considering continuing using their service, however, their customer service is the absolute worst I’ve ever experienced. I called in and spoke with a woman named Amanda who proceeded to tell me to just email her for assistance as it was faster for her to respond, has not answered a single email.
Called in for further support. The man who I spoke to was extremely rude and even hung up on me. I obviously chose to move my policy to a different company at this point.
I want to know why is it taking so long to settle my claim TXA0220314. I have a car that I am still making payments plus paying insurance for 2 months and have not been able to drive it . 00 a day .
I would like an answer within 3 working days .
January 22nd, 2019, I had an accident with an eurance member. Esurance agent,, Christine Wallace 605-782-2866 promised to call me back on two occasions and it never happened. I even paid the $ to download accident report and send it to Ms. Wallace.
I was told the insurer might now have insurance and have not yet been notified and have been left hanging on situation. This company has the WORST customer service I have encountered in years. I have been with GEICO for many years and the more I see of other insurance companies the more I KNOW GEICO ROCKS!!!
Esurance should be taken off the market as down-to-earth folks, such as myself working over 30 years federal civil service to include seven and half years Active Duty Army should be given more respect than I have been shown. I'm tired of…
I got in a accident 10/10/18 by a vehicle that was insured by essurance. This vehicle rear ended me at a red light which caused my car to hit the vehicle in front of me. There were many witnesses who seen the crash, and heard the at fault driver admit her fault by saying she was not even looking at the road, she was rushing to get to the hospital because her father at emergency surgery.
My car was totaled, esurance client was the at fault driver, and the amount that assurance offered was not enough to buy me the same year, make and model.
First the claims agent told me to find the same approx the same kind of vehicle I have and send her the prices, she said it could be the same year or a year older. I sent her the prices, she refused contradicting herself basically saying they won't…
Esurance doesn’t help you on anything I been waiting for my truck to be fixed since July 20 2018 since then haven’t gotten any support or help on fixing my vehicle
Esurance has the worst customer service I’ve ever experienced. My husband and I spoke with agent couldn’t help place us on hold without asking. Supervisor Lisa didn’t acknowledge our concerns. Manager Pat was so confused I requested that he place my husband and I on hold.
I repeatedly questioned him and repeatedly repeated what he was saying to confirm if inheard him correctly. He said that was not what he said both my husband and I said you did. We were so tired of listening. I requested corporate phone number and and address.
Pat gave me this # 890-553-3056 and that would be the # to esurance holtline REALLY! So I called spoke with Chris he was even worse he said he needed to get verification from my husband to speak with me I said I’m his wife you don’t need verification I’m providing…
I am currently going thru a divorce. Standard court orders are that no insurance policy be changed. My ex husband has been changing our policy access and has now locked me out of tne policy completely. Esurance was sent copies of tne court order and refuses to comply and restore my access.
On 04/27/2018, I spoke with CS Sherry about not renewing my policy on may 8th due to my policy increasing 3 times, and I found cheaper ins through Geico, which was to start on May 7th, 1 day before it was to renew. She told me that I was getting a refund because the policy is paid 1 month in advance, which I received the refund on the 30th.
On Aug 3rd, I received notice that my registration was canceled on July 24th due to a lapse in insurance. On the 3rd I called Esurance, speaking to Kim, who supposedly, after listening to the recording, told me nothing could be done because I approved the cancellation, which I disagreed, asking to speak to a manager and wasn't allowed to.
After going to BMV, and being told that only 2 of my 3 cars were canceled, which didn't make sense, since they…
On 04/27/2018, I spoke with CS Sherry about not renewing my policy on may 8th due to my policy increasing 3 times, and I found cheaper ins through Geico, which was to start on May 7th, 1 day before it was to renew. She told me that I was getting a refund because the policy is paid 1 month in advance, which I received the refund on the 30th.
On Aug 3rd, I received notice that my registration was canceled on July 24th due to a lapse in insurance. On the 3rd I called Esurance, speaking to Kim, who supposedly, after listening to the recording, told me nothing could be done because I approved the cancellation, which I disagreed, asking to speak to a manager and wasn't allowed to.
After going to BMV, and being told that only 2 of my 3 cars were canceled, which didn't make sense, since they…
We had your company for 2 weeks and thats all we could handle as your employees were absolutely stupid and the most non trained people I have ever delt with. We sent in your driver box that plugged into our auto to monitor our driving- I sent it in and called and confirmed you had it.
I found out you placed a collection on our credit - I will be reporting you the the CFPB for fraudulent service and deceitful practices. I want this removed from credit immediately as I know you all have a lot of complaints for service.
my number is 480-427-9683- Call me please
I had esurance for many years and never made a claim. I made one on Tuesday the 28th of March 2017 because a deer ran into me so I filed a claim and they're going to fight it worse experience ever so far worse insurance company ever never go with this company.
Esurance needs to stop taking money from my account. What is the best way to contact headquarters and complain about an employee? The live chat options on the website are of no help either.
This is the second time that I have gotten screwed by Esurance. I went with them for insurance because they were the cheapest, but a few claims later I realized that you generally get what you pay for in life.
This will be my last time to use Allstate/Esurance for quite a while. I would rather spend my money where I can get great service when I need it later.
I have also filed a complaint with the better business bureau along with Esurance corporate offices. My husband and I recently applied for homeowner insurance coverage through Esurance in the city and state of Tallahassee, Florida, for a new property we closed on October 31, 2015. We had three different quotes. Two were around the same annual amount, but the Esurance amount was about $500 more annually.
We made a decision to go with Esurance because since 1986, almost all of our adult and married life, we always had homeowner's insurance coverage with state farm. So, Esurancev was who we were familiar will for almost thirty years and we were willing to pay the higher premium amount. We have lived in several different states, Alabama, Nebraska, Georgia and now Florida and always have had…