Etihad Airways

I called the custoemr servies and asked for if there is complimentory hotel for more than 22hrs transit, the lady said you need to spend $750 dollars on tickets and your ticket is $630 dollar so you are not eligible for complimentory hotel booking, After hearing this I asked her if she can let me know how to raise a complain as I am not happy about the policy and

would like to raise a complain, she refused to provide me any email or directed me on how to make a complain but was insisting that I can provide a feedback only. Then I asked her again if she can let me know if there is any form I can fill or email to complain as, I beleive as a customer it is my right to do so, She asked me to be on hold while she can speak to her supervior, she came back with a same answer that I can only give…

I have traveled with Etihad airways in the month of Feb and paid 1600+ USD. After 6months they have deducted same amount from Etihad on my credit card. How come airways can save my information and deduct without my consent now.

On August 16th, 2023 at 12:35 PM, I tried to check in for my flight from Chicago, US to Johannesburg, South Africa. But, the Etihad Airlines personnel refused to let me get on the plane saying that you have to have a visa for every country that you will be connecting your flight at.

This is not accurate because you are only supposed to get a visa or travel document for your final destination but not for every country's airport that you are connecting your flight from. She also told me that you cannot get off in South Africa or you have to have a ticket only from Etihad to go to my final destination or she cannot let me get on the plane.

But Etihad does not go to every country in the world and I told her that I was going to get connected to a different airline from there but she still…

The check in counter agent looked at my passport and said: "Your visa to America is expired." I said: "that is the original visa so I could travel to get my immigration green card. I completed that flight on April 12. See the stamp next to the visa? It says ADMITTED APRIL 12, 2023. Here is my green card."

I have a valid USA immigration green card status. The counter agent didn't know how to understand the "entered/admitted" stamp, and was only looking at the old USA visa to USA .

See attached stamp and green card copy.

So, I was denied boarding. NO SHOW fees, had to make new booking costing SR 2,700 extra.

I explained the rules to the check in counter Etihad agent. He refused to listen. HE TALKED TO ME IN BAD WORDS. INSULTED ME (AND I AM A PROFESSOR). HE SAID "IT IS NOT MY JOB TO KNOW…

Be aware of Etihad airways ' sly ways to rip you off. Their website hides many important fee information which can be accessed only after clicking some link and paging down several pages.

For example if you book Etihad Holidays, it will say Free Cancellation. It even has an info icon which pops up the screen where it says free cancellation till certain date.

However, when you call to cancel they will charge you USD $25 fee (service fee). Where is this mentioned? It is mentioned in terms and conditions link on last page where you fill in credit card info. If you click on it, you have to roll down several pages to see it.

Customers generally review their booking and prices and any * or info icons. The Terms and Condition with payment usually talks about Credit card etc. and not service…

Bad dealing with customers there is no explanation in the booking or any notice about visa for the resident that stays in bahrain they take between 60 to 100 bd without flying is this a good behavior from a company if I didn’t get why you would charge me all this money

Please be informed that about Dammam check in counter staff behavior and they didn't allow my family to bring bed sheet and quilt cover set.

last week of May 13th, 2023 I have booked my family (3 Adults & 1 Child) ticket to CMB (Booking Reference - LDV99A DMM - CMB, 10.45AM) when I submit my passports to check in counter and immediately that officer told me that I have charges for excess baggage and priority check in. I have refused and informed him that I never made that changes in my ticket. My family was carried 7 baggage's in that he checked only 5 baggage's and informed me that over baggage, really I have surprised and informed him that already I have checked that in scale and 153.5KG total weight of 7 baggage's. He refused and he returned me the tickets and informed me to get my…

I was robed today in my flight from ((ABU DHABI to AMMAN ))Flight details ((EY513 departure 10:10 AM date 26 / 03 / 2023 Arrival 12:40 pm )) booking reff Q6R3UZ How is responsible i was asleep for 30m and my hand bag was robed how can cabin crew notice that ?how will get me back what was stolen from my hand are we not secure in the aircraft? Does this? What is the hood know about? Do they agree about that who is going to give me back my stuff new iphone 13 and 20k AED stolen from my hand bag while i take a nap in the aircraft. Is it not safe to fly with etihad airlines any. More ??

Please contact me on my cell phone 00962795287203. As no one answer my call..

Best wishes

I would like to inform you that I am very unhappy with Etihad airways. I have booked flight tickets from Etihad airways and travelled on 10th March from India (Delhi) to USA(Seattle). My connecting flight was from Chicago to Seattle was cancelled but I was not informed by Etihad when I reached to the counter on American Airlines which I had connecting flight they said this flight is not operational since 20th Nov 2022 and

this is completely Etihad mistake which they didn’t inform you as they sell our tickets to you also I called Etihad customer care on 9th March but they didn’t inform me also at Delhi Airport. Immediately I went to Etihad check-in counter at Chicago Airport and the lady Amy booked flight tickets for next day from United Airlines (Appreciated) but when I asked her where I…

I was just wondering why all etihad planes have the air conditioning on full on long haul flight everyone on plane so cold. It was my worst flight ever

We flew business class on Etihad for the first time. I purchased 6 tickets departing Chicago on Feb. 8 to Abu Dhabi and returning Feb. 17. I was very disappointed! We flew with Emirates 5 years ago and were thrilled with the service and food and felt Etihad was comparable but were sadly mistaken. Service was horrible!

My entire party felt the same way. As if your staff was bothered if we requested food or a drink.

Also when we sat down in our seats (I was in row 12) and they asked what I chose for dinner. I requested the sea bass which was one of the entrees and they told me they ran out. How do you run out of food when we didn't even leave the runway.

There was no hot towel service. Later on the flight I asked for one of your all day snacks which was the french toast. They ran out of…

I had setup a flight for my son to fly my dog to Manila, philippines. And spent a week of trying too get a confirmation in a email kept calling customer service for a week and was billed and also sent email as well to customer service.

Only to get to airport and the pets cargo reservation to be canceled and my dog had to be transported back to my home in the states with no care taker to take care of him and my son ended flying out to me with out him. it's all his fault for the whole thing.

my phone number is 607-317-9750. Please help me with this as I am very upset about my dog and I am very indeed of your help and I don't want to have to take legal action. I just want to get this fixed asap. RALPH GEE

I requested a reasonable refund for my lost baggage over a year and a half and i got no where !! They always send me the same link and it doesn’t work !!!! And i got no where !! And this salma women !! is so rude !!

Always telling me that this case is closed and when I respond back there is always no reply!!! Why don’t you want to give me my compensation money !! And i have a right to file a law suit agitating you but i have been patient enough, I know that I’m entitled to 3000$ but you are giving me 400$ which is a joke !!!

20, 2022 at Mumbai airport. There was a long queu for the check in. Even those who had checke in online were made to stand in the regilar quwu. The staff was incompetent. The persons behind the counter were taking their own sweet time most of them leaving their places to talk to someone.

I got my boarding pass just 10 mins from boarding time. The apathy of the stafff was shocking. Please make a surprise check at Mumbai airport and pullo up the errant staff who are giving Etihad a bad name.

Also on the flight , the cabin crew was not carrying all the beverages. I was often told that they did not have beers. And that they would get it later after serving everybody. Later never came. This is a travesty and the crew should be insructed to get whart the customer requests without delay.…

We HAVE SENT THE BELOW COMPLAINT ON 7TH JANUARY 23, TO DATE WE RECEIVED NO RESPONSE OR ACKNOWLEDGEMENT. PLEASE RESPOND WITHIN A WEEK TO AVOID HAVING TO ESCALATE THIS TO THE REGULATORY BODIES. THANK YOU.

From: David Gedala Sent: 07 January 2023 11:05 To: Etihad Airways Subject: Re: Important information about your trip from Hyderabad, DTAVML, David

Hi Etihad Team

Our recent trip with Etihad was a great experience until we received a late notification of be lounge closure. When checking in at Hyderabad your ground staff member confirmed your lounge was closed for over a month and your notification below was sent out the day before our return leg. Had we known this we would have made different arrangements or use a different airline as we were stuck and in discomfort for over 5 hours…

I have never flown on an aircraft and experienced the rudeness and inedible food from your crew.I was bashed into by your hostess whilst sitting in my seat on my shoulder with such force it knocked my glasses off, your hostess laughed and carried on.We we’re only allowed a small glass of wine with our meal, no pre drinks trolley as offered by other airlines. All this served by non smiling grudgingly given service. I will never fly Etihad ever again.

Dear team , Myself Ritesh stanley aranha ,had a flight on 27th nov 2022 ,EY0203 from mumbai to abudhabi and den EY 0031 abudhabi to paris . But when i reached paris my luggage didnt reach to paris . After 47 days i received my baggage at vrio de janerio airport .

first of all because of the careless team of ethiad airways i lost my baggage and next coz of the worst management i could get my luggage for 47 days . I had to suffer so much surviving with few limited effects ..

on top of that the trolley handle of my baggage was damaged . Now you suggest me who is going to pay my claim and how can we henceforth trust ethiad airways to travel upon in safe manner . I would never suggest my know people to use ethiad airways hence ...

n will also suggest all my contacts on fb, insta and twitter…

The worst airline ever, horrible customer service, you can do nothing when you have problems, it is really hard to get response from them, They cancelled flight but refused to give back money but proposed so called Etihad travel credit Bank, this is a pure SCAM!!! Never trust it if you can, otherwise it's the start of nightmares. Never ever try this ugly airline again, just stay away if you could.

I went to karachi from London dated 12/11/2022 and returned from karachi to london via Abu Dhabi flight number EY201dated 4/12/2022 . I had a foot surgery and using crutches , When I reached Abu Dhabi Air port at zone 1 for wheel chair to go to food court because my flight was after 7 hours .

There was Team Leader Mr Sanjay came to me to check my boarding card and when I asked him for waiting time then He misbehaved and thoroughly rude , I said you have to be professional and deal properly then went to his table and while dealing there was another old woman waiting for wheel chair and she was requesting to go to toilet and asked same person but

Mr Sanjay was ignored her and didn’t answer . I am medical doctor by profession ans travelling regularly but I never ever seen a person like him…

Hi I am Lini Baiju .I travelled by Etihad airways on Oct 2/2022 from Cochin to Toronto my flight number is (Cochin to Abudhabi- EY281). I payed for 2 extra baggage under 6073750410843 . However, Etihad took money from my account for 3 baggages. I called Etihad airways many times but did not get my refund yet. Please refund my money ASAP. Here I am attaching the credit card details showing 3 times of the amount taken.

Thanks Lini Baiju

We were to fly on October-19,2022 from LAS to AMD. Our first connection vi Jetblue from LAS to JFK was delayed by 8 to 10 minutes. On October 3rd, 2022 I received an email from Etihad airline for the second connection from JFK TO AUH fro the time change.

Original time for 2nd connection fro JFK TO AUH was 10:25pm departure and it changed to earlier time at 10:15 pm. Since the duration was shortened and it is JFK airport I called on October 3rd to ETIHAD airline and asked them that if this was enough time to make the connection.

I was advised that it is enough time so I do not need to change or worry about making connection. We reached at the Etihad counter at 9:20 pm it was closed and no one is there to assist you further went to the gate and Etihad employee at the gate said if you have…

Because of traffic I missed the flight to India from u k on 13/7/2022 with my son. As a single mum my hardly earned money was gone. I want to complain about to return my full refund as I was not used your service and not because of my mistake this has happened.

Also I missed the flight and because it was to see my dying father I had to book another flight with another airline. Although I requested this before nearly 2 months before, no action was not taken. uk

22 EY 203 This is a complain to etihad airlines that i had COINFIRM seat with COINFIRM blocked seat no 46 k done by me than also i was not given boarding pass from Mumbai and at Abu Dhabi Airport i was denied boarding when i asked reason they said it was overbooked and sold to someone who had paid much higher price for the seat , what a scam,they treated a small child very unprofessionaly all answers were given to me rudely and

staff was avoiding me as if they where guilty or some blunder they have done, it was sheer harassment ,truma for child without any one accompanied me ,i was all alone ,truma anxiety for me & for my parents also,i reached my destination 4 hrs late with 2 stop overs one from abu Dhabi (originally 1 stop…

I have written several mails to obtain my Ethihad frequent card Ii have travelled n 2nd august 22 and again on 5-9-22 from Kuala Lumpur—Geneva I would like to ask senior management to investigate my case .I have sent my passport copy too This matter is not rocket science for Ethihad to delay and solve .Ineed flyer number to fly again on 5-11-22. Can someone respond and help to recover my lost miles and do to the needful .

Our return flight started at Columbus Ohio with 8 pieces of luggage which were checked through to Brussels. I had a stop in Washington DC.

We had another flight from Brussels to Abu Dhabi on Etihad ( separate tickets ) with 3 hours layover in Brussels .

Only 5 pieces made it to Brussels. 3 were missing. I filed a claim at the baggage claim in Brussels airport# BRUSN20272 . Gave them the full details including my address and contact number in Abu Dhabi, UAE The ordeal started next day when I tried to track my luggage. Brussels airlines had one customer service number that rings in INDIA. The person had no clue of what’s going on with the luggage except for what his monitor shows him. ABSOLUTELY HELPLESS. Over the next 7 days I’ve made more than 10 calls. Very Costly long distance ones…

Hello sir, I’m an Baddapuram Sairahul, travelled on 26th august 2022 from Hyderabad to Chicago on ETIHAD AIRWAYS via Abu dhabi and Amman on ROYAL JORDINDIAN AIRWAYS . When I need to collect my two baggages on Chicago, I haven’t got my baggages yet. And I went to an Agent to give my information about luggages. He said it will be delivered to my home address which is 117 W WILLOW APT 3 NORMAL ILLINOIS 61761. But I haven’t got any mail about my baggages. So could please look into this ASAP . Please sir. Barcode :- 0607EY945254 Barcode 2 :- 0607EY945253

My phone number :- +1 309-205-1175

Alternate number :- +1 (619) 576-4202

I was booked to fly from Ireland to New Zealand with Etihad on 13th August 2022 at 9.30am. EY0042. My booking number ULXTNS I am almost 65 years old and was travelling alone.

At the Dublin Airport check out, the female manager who had blond hair tied back in a bun and who had an Eastern European accent treated me with distain and contempt. She put me and the young female staff member under extreme pressure by shouting and threatening to close the flight while I was trying to fill in the New Zealand Health declaration form on my phone. I was made so nervous by her harassment that I started to shake and repeatedly lost the on line form and had to start again.

Instead of being supportive and helpful this female bully ordered the young staff member to stop helping me and do another task. The…

Didn't treated well at the Heathrow Airport. Did not provided proper information of documents required and the process to get it done. made the flight miss and didn't even provided the next flight. Horrible people.

During my flight on July 27, 2022 via EY 424 from Abu Dhabi to Manila, i got my luggage from the luggage carrousel with corner dented. I have been traveling every year via Etihad Airways since 2013 hoping that I would get consistent service, however having had a damaged luggage made me so disappointed. I hope that the staff will be extra careful next time because this gives a bad reputation to the company.

Hi,

We have booked tickets (family of 4) from Charlotte (USA) to Hyderabad (India) for (travel date) August 1st. (2022) in May2022. Unfortunately, due to my foot issue, we had to postpone the travel and we made it an OPEN ticket as per the suggestion of the customer care team. And now here we are, stuck with the ticket. We called and spoke to the customer care for more than an hour to hear that a single ticket costs the same as total amount of price that we paid for all four of us in the family. Whereas in the same Etihad site we see lower prices than they quoted to us. And the customer care says the system is not working the way they /we intended and so we have to pay 4X the total mount we initially paid. We are very frustrated with this process. Shouldn't we need systems to make our…

My one laggage bag is not send the customers are roodly behavior with me please Send my laggage bag very bad travel experience this time etihas flight

Where do I start? The service on all flights was absolutely terrible No menu- meal choice given when serving-staff didn't even know what was on offer Warm drinks, no individual cans or drinks. Drinks were warm, no ice. One gin and tonic was largely tonic and the other was so strong, I through it down the toilet as nobody responded to the call button.

My husband who is 6ft tall had to sit upright between Dublin and Abu Dhabi due to seat recliner being broken. The actual button was missing. No compensation offered Cleanliness-during a time of a pandemic, we had to ask for the screen to be cleaned as the previous occupant had left a worrying sticky substance all over the screen on all flights between Dublin and

Auckland I had to ask for hand soap and for the toilets to be refreshed. They…

Etihad Guest Silver. Came from Riyadh to Abu Dhabi connecting to Brussels with Etihad. Walked 10 min to lounge at terminal 3 as usual, access refused because crowdy. Had to walk back to terminal 1 lounge. Only got 3 hours stay though transfer waiting time was 6 hours.

When back from Brussels I will have gold status. I hope for more respect for 62 years old guest member.

RE: MANEY27308

I arrived into Manchester on Flight EY15 from AUH to Manchester International 7.25 am Monday 30 May 2022. Today it is the 17 June 2022 and I am still trying to track my missing baggage. I visited Global Baggage Solutions this morning to locate the one case that was found and re routed on flight EY15 06.06. However, there is still no trace of the re routed case bag Tag VA775401, nor our second case bag tag VA775400 that as still not as been found.

I am struggling to get any advice. I find it very difficult that I can not speak to anyone in person, making my customer service experience with Etihad horrendous.

My holiday with my daughters so far has been unbearable having lost all our possessions. There as also been no response to my emails or case Number(s) Etihad Airways…

I CONTACTED etihad costomer services via phone,who told me its fine to resedule before MAY 31st. I told him i always phone and anyway,they should of e-mailed me,some of us stayed to work with covid patients. Even with govement recommodations,i cannot get to a ebooker agent at 1 hr to midnight to get a refund.

I WAS told so many times that i could re book my ticket and then you cancel my ticket and keep my money. My booking ID is. My name. x NHS worker.

Bought my ticket with the condition that my flight can be rebooked anytime within the next 2 years. They have changed this without any notice and say that flights have to be completed before September 2022. Isn't this illegal?

On 11 May 2022 I made a booking thru your website for a ticket flight to travel From Kuala Lumpur to CDG (framce) on 25 Jun 2022 for 3 person.. After the final stage for payment,the system mention unable to process but the money already deduct from my bank account..

after we check with the bank , they confirm that payment already debited for Etihad Airways... I call the call centre and what they promise to me within 72 hours and u till now no payment we received and the call centre can't help us and they just tell me to make a complain to their website but

we can't find any column for us to complain... but our bank Maybank Berhad already make an enquiry to refund back out money bit now we to wait for another 14 days... I'm so frustrated their system is so suck and unhelpful.

We book…

We booked a flight with Etihad for Riga with one stop over at Frankfurt for yesterday. When we tried checking in at the airport, apparently one stop over was changes to two stop overs with an additional 3 hour transit at Budapest. No information or support was available at Abu Dhabi airport at Etihad counters. They were saying that its not their problem. Its Air Baltic that changed the plan. But we booked with Etihad using their web site and Etihad should be responsible for this change. They should have sent us an email or called us, we could have cancelled and book different flight. we paid more to avoid two transits.

On top of that, they sent us back and forth between their help counters and it took us more than an hour to check in. They were happily suggesting that if we wish we could…

I bought a ticket Dhaka to abu Dhabi and abu Dhabi to Washington DC. When i bought the tickets it was only saying 4 hours laydown but its suddenly changes to 14 hours. Which is really hard for my old parents.

So i contacted many customer care service and one of them told me that they will provide my parents free lounge and free food. But they are not provided anything. My parents are very old sick. I am just very worried for them.

I talked to a lot representatives and one of them told me that, they will provide me a free lounge for 2 person also free food. So now my parents arrived to Abu Dhabi and waiting for their layout which is 14 hours long and my parents ask them for the service that i made for them now the airport authorities saying that they don’t have any reservations in the…

20 2- Although we have booked for Pet on Cabin with full information & Certificates have been transmitted to Etihad Airways, however the Veterinary Doctor was not available at the AUH airport and the Custom Police officer called his mobile number, however he came after one hour. 3- At this moment the police officer tried his best to ease the situation by offering us tea and coffee until the doctor arrive.

00am on 9 Feb and arriving Dubai Mazaya Center…

I wanted to file a very serious complain regarding my recent trip which require your attention, There are numbers of bad experiences I had in my recent trip from Ahmedabad (India) to Atlanta (USA) on 5th of Feb. 2022. , I wanted to file a serious complaint against Etihad Staff for treating me very badly and for delivering most disagreeable experience.

Note that I am USA legal resident even though I have been treated so badly by Etihad staff. 1) At Ahmedabad ( India ) Airport we have to stand in queue for Two and half hour to get our boarding pass ( you can verify CC footages) When I went to submit my check in luggage and

to get my boarding pass – Officer on duty asked me to see my passport which was fine but he asked my legal documents and proof of residency in US, photo ID of US as well…

I give a '0' for Itihad. Makes me sick to even interact.

Nevertheless I must do this complaint. I booked a round trip ticket for my father in law [Mr. Victor Borgai] from Chennai-Abu Dhabhi - Washington DC for Nov 7,2021 [Reference KGXJLE]. He flew from Chennai by EY 269.

However, he was not allowed to board the EY 131 flight bound to Washington DC because he was not qualified due to two vaccine required policy. He was accordingly reverted to Hyderbad [by request]. I contacted Anja of Itihad customer service 1-877-690-0767 about refund.

She had to send and email to the authorities in Abu Dhabi for verification and refund. , Chennai to Abu Dhabi and Abu Dhabi to IAD was considered as one segment and therefore denied. This was…

My booking reference number SFPRZL. I travelled from DFW to COK on 11/5/21. Tried to buy baggage through website to use 30%off. But was not able to do it using website . So called customer service they said the charge is only $100 and pay at the airport.

At DFW they charged $300. On the way back on 12/5/21, COK charged $250. My brother flew next day for $100 same route using KIOSK. Misleading information on the website and customer service information caused me a lot of inconvenience.

I had to pay $300 since last minute I can not leave the bag. Due to inconsistency I am requesting to refund the money. $300 +$250 is a lot of money to me and due to the wrong information I had to waste. com.

My family or friends will never be using this airline anymore. Hope you will show the courteous to…

The issue that I have experienced was: on my arrival to London via flight no. EY 17 on 26.11.2021 I found my baggage has been damaged by the airline. I reported it to the airport authority who inspected and gave me the acknowledgement of the damage done to my bag. They told me that the airlines would approach me for compensation for the damage themselves within 15 days.

I waited for a few days bit no response. I lodged initial feedback report on Etihad airways website. They provided me with Etihad Airways reference no. 211130681318 Dated 11/30/2021 8:15 PM.

Since then I have not received any reply from them. I sent three follow up feedback reports but no reply has been recieved from them. The airline is using delaying tactics to avoid making compensation of the loss.

Its be been more than one month, I have not received any update on my lost kid buggy.

We traveled via Etihad on 24th November from Frankfurt to new Delhi. Our daughter's buggy we gave them just before we on boarded to the flight but after reaching to the New Delhi we did not find our Buggy. Its been more than a month now but we are not receiving any update on the same.

We updated on their lost and found site, sent an email and called multiple times but always received the same answer on the call "they do not have any update". FYI, never received an reply vial Email from their site.

I am very much disappointed and a frustrated customer. If someone knows the next step to escalate it, please do let me know.

I flew on EY22 from Manchester to Abu Dhabi on 30/11/21 with my wife Catherine. We had upgraded our outbound flight to Business Class and our return trip to Economy Space seats. Upon arrival at the Business Class check in we had quite a lengthy wait (which is not normally the case for a Business Class customer).

Eventually we went through to the lounge and all was well, then upon boarding the aircraft (I had been allocated seat number 6D) settled into my seat awaited a rather delayed (by approximately 90 minutes or more) flight. Once the seat belt signs had been turned off I decided to recline my Business Class seat and enjoy the features and benefits of this service.

The seat did not work properly and would not respond to the simple controls. I asked the cabin crew to have a look at the…

We are highly disappointed by the change in the flight timings,we had booked the flight thinking it was short layover,as I would be travelling with small kids.

i am a 79yr old lady booked a bussiness class fare to uk i have never before paid as much in my life but i suffer from really bad knees and made the trip to vist my sister who is very very sick well what a let down the service very limited the food terrible i would have been better in econemy the only decent part of my trip waon my return to autalia was one section apart fom that i was very upset with the whole flight and

a complete waste of money on top of all this i needed to stay longer for my sister and on flight center trying to change my date you where charging 500 dollers plus tax and a fare difference how could i pay that and i really needed to stay by the way bussiness class was almost empty the day i flew out no excuse for such bad service one unhappy lady and no star

I submitted a complaint on the 14th July via your goodselves about a flight that I had with Etihad, but have not had an acknowledgement or reply which I find to be very rude and not what I expect from one of the world's best airlines. Please advise me of the current situation or any comment from Etihad.

Thank you,

Martin Smith