Etihad Airways

Organising this trip has been a nightmare.

Firstly we were double charged from $8,000 to $16,000, from our account which our direct debits come out of. It incurred default fees. It was extremely stressful going through that process. Then when we manage our booking and we put in our details, we saved them, but when we go back in, nothing has been saved.

Then we tried at least a dozen times putting in our details, and can't save it. We have been on the phone, about time over 15 times since we booked. Have been told we would get calls back and haven't, plus one hung up on us.

I've been a member since 2012, and nothing has been added to rewards card. Then I'm told that my 7 and 11 year old daughters should have an email address as well as our 79 and 77 year old parents who don't know how to…

Dear Sir/Madam. We chose to fly with Etihad for one reason only, you are an elite company or so we thought. We booked are holiday and flights with Hayes and Jarvis. When it came to booking our seats in manage my booking it would not allow us to book them as you had some kind of fault, and no Airplane seating plan either.

I had to ring you 8 times to get my seats and still then i had to ask you how to get a seating plain, which your reply was go on SeatGuru. We are all totally disappointed and very let down by your service.

08 for the day of the 26th April or they will cut me off as i have gone way way over my arranged limit. At no point was i told it would cost me £2 per minute and at no point was i offered an explanation as to why we could not book our seats.

It has been an absolute…

Unfortunately I am unsatisfied with the services. My father spoke with an Abu Dhabi Customer service office on the 22nd November 2018 in attempt to use an open ticket that I have for a flight from Brisbane to Manchester on the 6 January 2019.

Unfortunately there was no success and no phone call back as it was escalated to the investigation team. Previously I had to change my flight dates due to a family emergency (grandfather was hospitalised & we were not too sure if he would make it) and spoke with customer service consultants, Mihal and

Tahsim on 4 August 2018, who advised that purchasing an additional one-way ticket from Brisbane to Manchester was the best course of action/cheapest option as it would leave my original ticket open until 19 June 2019. For your reference the ticket…

6075944064819 E ticket number Shajan Mathew,we 4 passengers supposed to fly on 21st August because of flood we been forced to agree for ticket on 7th September that’s the nearest date that time.Now Ethihad has 4seats available from Trivandrum on business class,airlines staff asked us to pay nearly £1000 for the class change.IWe think its the kind responsibility of the airlines to give us a seat to reach our destination to start our duty supposed to be on 24th and children’s school etc...Expecting your kind response by arranging a seat to London this month,Thanks,S Mathew.00916282896966

your service on plane is disgraceful, and your food is disgusting. we are in 2018 its about time you improved your services.

We were due to fly to Cape Town via Dubai on Wednesday the 21st of October on Etihad Airways. I was traveling with my wife and two of her children and my two children. Three of the children were minors and we felt that we had come prepared with signed letters of authority to travel, from our estranged partners. We approached the check-in and presented our documents, we were turned away because the two letters had not been signed under oath.

We had been led to believe that the letters would be sufficient but they were not. After much discussion, we were shown and given a document by the Etihad ground crew called "Home Affairs", issued by the Republic of South Africa. The form was a suggested format: Parental Consent Affidavit. It was the first time we had seen it and if we had seen it…

Totally fed up with this Airline been inconvenienced with my booking for over three months. A Senior Customer Service official rang me today about my booking and left me in a highly distressed state and very upset. Her manner was appalling.

They promise me a specific seat because of health concerns then without warning give it to another. So distressed will try to cancel booking. Staff are so rude and don't care about their disabled pax.