Etsy

Etsy was unable to verify any of my bank accounts for sale deposits and when I asked what the problem was, I was sent a cut and pasted email with no real explanation why they wouldn't accept my bank account information. Due to too many verification attempts (because no one tells me what was wrong with the statements in the first place), my shop was suspended.

Etsy then had the nerve to send me a "good luck in your future endeavors" email and is keeping the money owed to me. I have asked numerous times how they will be sending me the money owed me and they send me another cut and paste email about uploading a bank account.

The account is suspended and I cannot upload anything. No one reads the emails. How do I get the money owed me?

I would like to file a complaint against Etsy for Due Process violations. On 11-25-23 a buyer filed a case against my shop and on that same day Etsy permanently suspended my shop without giving me the opportunity to dispute the claim brought against me.

I buyer claimed that I sent them the wrong order, when in fact what they received was a free gift that I sent them for supporting my shop which was stated on a thank you card included with her free gift. Her actual order which was scheduled to be delivered on 11-27-23 was still on it's way when she filed a case, and her receipt reflects that fact.

However, instead of Etsy reviewing her receipt and tracking her order, they took her word for it and suspended my account leaving me having to fill pending orders that I had. Etsy never once…

I made a purchase on 15 November 2023 on Etsy and I did not receive the purchase ordered. I tried to be in contact with the seller, who keeps updating the store but they did not respond.

I tried contacting Etsy, I don't get any response. I've opened cases but I don't get any proof that the case has been opened.

Customer service agent informed my wife that "I do not like your people and I do not like your country". That agent and a previous agent hung up on her since they could not answer her questions. Both agents had East Indian accents.

For this company to condone such anti-American sentiment is disgusting! And, obviously, Etsy doesn't care because they make it virtually impossible to lodge a complaint about the company. Will never do "business" with them again...

When opening a seller shop on Etsy u are given choice of individual or business and I am sole proprietor so checked business. Over 2 weeks later after communicating with support at least once a day I finally figured out on my own Etsy lumps sole proprietors in with individuals.

Website would not accept edit and no reply to repeated emails. I had to close my shop get another email just to start all over. I now have to spend hours relisting everything. Chat in India and don't know how to help in any way. Emails are all automated. There is NO support

I purchased 4 bracelets from a seller I know and have done business before. Etsy is blocking me on purpose to prevent me from buying the bracelets. I got an email that said my payment is "processing" and it is because my purchase is being "reviewed by Etsy".

This needs to stop and they are meddling in my personal business. I am wealthy and have money, and they are not allowing me to complete the transaction! This has happened before with them on another account I had. As a result, I couldn't buy them again. It's plain wrong.

Nothing is wrong with my credit card. Etsy just doesn't like buyers buying too many things and it doesn't make sense! They are playing games with me and will not let me purchase my order. It's a terrible policy. The customer service are unknowledgeable and don't care…

AWFUL! SO BAD DO NOT USE. I ORDERED FATHERS DAY AND AFTER MONTH-NO PRODUCT -SAYS INSUFFICIENT ADDRESS WHEN MY ADDRESS WAS CORRECT AND NOW SAID 100 DAYS B4 I CAN FILE CLAIM

GOING TO FILE A FORMAL COMPLAINT AGAINST ETSY. HAVE NOT BEEN PAID A DIME BY THEM. ALL THE MONEY i COLLECT WAS EARMARKED FOR A GOING TOWARDS A FAMILY MEMBER'S CANCERS BILLS, BUT SO FAR ONLY GOING TO ETSY. DISGUSTED!

I ordered a clay pottery pot and when it came, it was broken badly. The seller refunded my money immediately, they were so helpful. I did want to know if I needed to return the broken pot, so I called your "customer service" number, of course it was not an english speaking country, so I was having a lot of trouble understanding him.

He said his name was "Lary", that's how he spelled it, then corrected it to Larry. I try to be patient with with these people, they are only trying to do their job, but Larry was not very nice, I told him I couldn't understand him, and

he said I was yelling at him, so I said I guess if you don't want yelled at you will have to hang up, because I can't understand what you are saying, to which he said "Fuck you Bitch", and hung up.

I understood that quite…

I've had repeated issues with Etsy support staff that had begun last year. I had several listings, three of which were new silver bracelets that had gemstones. The issues with Etsy began when they'd deactivated one of them. It may have been because I'd displayed the original price tag that was attached to the bracelet via a string.

As a result, I lowered the price to show buyers their potential savings.

On the other hand, I was never given any explanation as to why for the deactivation, other than I'd broken the policies and their decision was final. I had to repeatedly plead my case and state that it was a price tag and not part of the jewelry--if this was the reason for the deactivation.

Again, I was never told. This lasted for about 3–4 days in chat, email, and phone calls. No one…

I've had repeated issues with Etsy support staff that had begun last year. I had several listings, three of which were new silver bracelets that had gemstones. The issues with Etsy began when they'd deactivated one of them. It may have been because I'd displayed the original price tag that was attached to the bracelet via a string.

As a result, I lowered the price to show buyers their potential savings.

On the other hand, I was never given any explanation as to why for the deactivation, other than I'd broken the policies and their decision was final. I had to repeatedly plead my case and state that it was a price tag and not part of the jewelry--if this was the reason for the deactivation.

Again, I was never told. This lasted for about 3–4 days in chat, email, and phone calls. No one…

I've had repeated issues with Etsy support staff that had begun last year. I had several listings, three of which were new silver bracelets that had gemstones. The issues with Etsy began when they'd deactivated one of them. It may have been because I'd displayed the original price tag that was attached to the bracelet via a string.

As a result, I lowered the price to show buyers their potential savings.

On the other hand, I was never given any explanation as to why for the deactivation, other than I'd broken the policies and their decision was final. I had to repeatedly plead my case and state that it was a price tag and not part of the jewelry--if this was the reason for the deactivation.

Again, I was never told. This lasted for about 3–4 days in chat, email, and phone calls. No one…

When a buyers sends an email to the seller it doesn't state what item is for discussion like it used to so I have no idea what their talking about. Why was this changed?

Also why can' you have the option of giving a review right away like Ebay does? I buy so many patterns and beads that I forget how it arrived etc.

I can't seem to leave a review for this seller. Why is that. They sent me a strap that my wife didn't like but they are trying to refund my money but are asking that I change my review but you website won't allow me.

I've set up a new shop Clarissas vintage toy box. 70. This is due to not being able to verify my bank account details due to their system error. There should be a link to add the amount of a small deposit to prove that it's my bank account.

However I've never been sent a link to add the amount! I keep being told that it's been referred to the Tec team but I'm still waiting two months on. The stupid thing is that I've got another shop with the same bank account details that have been verified but for some reason that's not good enough.

And so they're holding on to my money!

Having problems getting any help from you when it comes to trying to enter information on Plaid

All attempts to get help gets me nowhere Please call me a 802-628-3366

Thank You

The issue that I have experienced was: Etsy suspended my account out of no where. This is a common problem that other sellers have described in complaints as well. Then they have been refunding buyers immediately even though the tracking is showing that the items have already been delivered or are close to being delivered. Buyers have started to scam me and other sellers by waiting until their item is getting close and then requesting a refund.

This meant that Since I have already shipped the products. I have lost a ton of money since I have no way of recovering the jerseys.

I would like Etsy to credit me for all of the buyers that they refunded and release my money that they owe me that they have frozen.

I look forward to your prompt response on this matter. As recommended by Trading…

I DID NOT GET MY ORDER FROM 01-07-23 ORDER #2751344221 THEY TOOK PAYMENT SAME DAY I EMAIL VENDOE ON 01-22-23 NO LUCK JUST WANT REFUN..MY EMAIL RKAZMIRZAK@GMAIL.COM'''01-24-2023

I sold an ring in Etsy in December 2022 and it was still in transit, Etsy are aware of the cyber attack on royal mail and the delays of delivery. My customer was refunded the full amount when the parcel is still in transit.

I also can't claim if the parcel is delivered by royal mail. Etsy said they refunded me because I made a violation on 1 item in my shop, I didn't realise we can't sell amber. So due to this they decided to refund the seller without checking the tracking.

ETSY. THANK YOU SO MUCH. MY EXPERIENCE I RATED, WAS FOR DAILYITEMSCREATIONS. ETSY YOU HAVE BEEN AWESOME....

DailyitemsCreations, luckily because of Etsy thank God I'm getting my refund back soon. But I'm warning all consumers buyer beware do not order anything from this company. I never got a email that item shipped. Slow to respond, excuses after another, almost two weeks no notice that item has shipped when on their website it said 2 to 5 days will ship I didn't get that.

Thank you Etsy because of you I grill get my refund soon. I feel I'm pretty sure I am not the only who's had problems with this company. ETSY THANK YOU FOR YOUR HELP. THHIS COMPANY SHOULD KNIE BETTER. AGAIN ETSY BECAUSE OF YOU I'M GETTING MY MONEY BACK

Vendor was good. Etsy sent me a ‘free shipping on next order’ in email to me that was bogus & no way to follow up.. Customer service is non-existent. On-line chat involves outside vendor & you have to pay to have the ‘chat’.

I am emailing you regarding a formal appeal that I have made against the permanent closure of my Etsy shop.

I was very disappointed to find out that the decision had been made to permanently suspend my account.

This was in relation to several listings of mine, which included items that may be prohibited to sell on Etsy.

It seems there was an area of confusion over the emails I received from Etsy, notifying me that some listings were being removed.

In all honesty, I did not fully read the email notifications I received and after having a large percentage of my listings deleted by Etsy, I naively presumed that all of the prohibited items were now removed.

The last year proved to be a very difficult time and I haven't always had the levels of concentration needed to be proactive with my…

I had an Etsy shop. I had a no return policy, but would consider a dialog if I had made a mistake, sent the wrong item in error, or if the customer had a similar issue. I sold vintage items.

Each listing explained that old items are not new items. Certain wear and tear was pointed out in each listing as appropriate. I sold an antique Qing Dynasty robe that was over 100 years old. The buyer loved it as we communicated before the sale.

I sold the garment, packed it, insured it and shipped it. It arrived right on time. I did not hear from the customer for three weeks. The buyer never contacted me, he went to Etsy and filed a "Customer Protection Program" complaint.

His complaint was that it was not what he expected and the lining was a little faded. I told him I do not accept returns, and…

The sevice person dealing with my order was very unprofessional tHERE WERE PROBLEMS WITH THE PRICE ABOUT 5000 FOR A 2100 ITEM SHE TALKED ABOUT SHIPPING 300 charge NO REAL CHARGE AND TAXES , NO STATE IN THE UNION CHARGES OVER 10% IN TAXES i WAS NOT HAPPY WITH HER LACK OF KNOWLEDGE AND WHY THE PRICE WAS WRONG fINALLY I WAS ABLE TO PLACE THE ORDER FOR THE CORRECT AMOUNT , LET HER KNOW THAT SHE NEEDS TO KNOW MORE ABOUT THINGS LIKE TAXES AND

SHE CANCELED THE ORDER You and your client lose a 2100$ sale and I do not get the piece I ordered her name Andrea Palmai forgive the caps

TheSquareNail! I bout a barn November 29th! Delivery by December 20! She made a slip for USPS with tracking number ! The tracking information from pistboffice says item never received! I contacted postal they say she never sent item! I contacted Apple Card for dispute because she wouldn’t respond to any messages!

She finally responded & said she couldn’t finish item! Why had she not messaged! I asked her why was she still advertising that there was one left ! That is false advertisement! She said she would refund me and was taking site off Etsy!

She has left us hanging fir Christmas! Who does this! She also took my item from my Etsy account as if I had never ordered! I fell you all should not allow her to sell on Etsy! What she did is not ethical! Pleas advise. Thank you.

I have…

My family ordered a memory bear in August. We sent a check for the full amount along with personal material from my deceased mothers pajamas. When we email the seller we get nothing back but canned responses .

Etsy is a worst company I ever come across. Customer service (expert online) is charging for help and requesting the credit card info. I am unable to spend my gift certificate for a 2-3 years. No one is accepting the gifts that Etsy is selling. This looks like fraud.

I would like to get my money back. No stars at all.

If I could give zero stars, I would! I have contacted Etsy support 5 different times regarding the exact same issue and each time no one has done a single thing to help. The unprofessionalism is insane and if I am not contacted asap, I will be filing as many complaints and reports as I can towards Etsy for discriminating against military members and their families.

Impossible to reach a real human at Esty Initially I just wanted to correct the email they were showing because I wasn’t receiving receipts for the purchase since unable to speak to a human I just want the order cancelled and will NEVER order anything from these people again and will remove the app from my phone and tell everyone I know not to use Esty

ordered 9 personalized items on 11/4 - was informed they would ship WITHIN 5 business days - expect to received item 11/14 - 11/18 it is now 11/22 and they haven't even shipped. This is despite me inquiring on the 15th at which time I was told they were working on it and it would ship then or at the latest, they very next day.

On the 16th, still did not ship and on the 17th was told They were OUT OF STOCK of the colors for 5 of the pieces - and I needed to chose an alternative color. I asked to cancel at that point - they refused because they already started the order.

I was forced to chose colors I did not want and was was told by the company "they were not Amazon". I was informed it was sent out on 11/17 - 2 day priority - I just looked up the tracking and all it states is a label was…

Etsy have not paid me as a seller for a month, removed online chat from my profile so had to use another login just to speak to someone. No telephone number and do not reply to emails. Keep saying they are escalating to the specialist team and to look out for an email then disconnect me from the chat.

Involving the police soon as have not been paid. AVOID AT ALL COSTS!

etsy has suspended my shop on 26 feb 2022 and after 8 months of trouble i tried my best to understand etsy that etsy has suspended my shop whithout any reason ,

no response and if they respond they will say anything ,

unsuspend my shop etsy if i violated your policies i never ask to unsuspend ,

#supportsmallbusiness

ga_order=most_relevant&ga_search_type=all&ga_view_type=gallery&ga_search_query=nordic+donut+vase&ref=sr_gallery-1-1&pro=1&frs=1&col=1 The listing # 1176188469 is misrepresented!!!!! 90 When ready to click and buy it totals double and I contacted the seller who claims the vases are priced individually therefore the price doubles for two but the posting clearly describes a SET of TWO for a low price.

TOTALLY misrepresentation in order to dupe the buyer and attract one to a lesser price which is not honored. 90 or take him off your site or have him correct his post!! Thank you

Stay away from these idiots. I purchases an item from Etsy recently, and the following day realized that Plaid took money from my account. A complaint will be filed with the BBB.

Have refused never ending ad e mails from ETSY. ETSY now refuses to let me check or track already paid for items, sign in, or review purchased items. I can't change the policy. But I won't use my cash at a company that does this or refuses to allow honest reviews.

This defeats the purpose of frequenting small business.

Someone has apparently hacked into our Etsy account and has ordered products. We cannot even contact you to stop this shipment! Therefore you are contributing to the fraud that has occurred.

We called our bank and disputed the transactions and they will stop any payment from going to you.

My complaint is that THERE IS NO WAY TO CONTACT ETSY TO STOP SHIPMENT OF THESE PRODUCTS, EVEN IN THE EVENT OF FRAUD! YOU HAVE NO PHONE NUMBER THAT WORKS AND YOU DO NOT EVEN ALLOW CONTACT WITH YOUR STAFF FOR URGENT MATTERS!

All of this is extremely impersonal and is terrible customer service. You have become too large and we have cancelled our account with Etsy. Our friends and family will know about how your system is subject to fraud and that you are impossible to contact.

I started my journey on etsy this year. I work with Handmade products. I got 4 orders from my shop and fulfilled them all. I used the best quality material. and I got a 5 star review from the buyer on my first sale. My star seller performance is on top 100% in all the fields, on time shipping, on time delivery & replying messages within 24 hrs. I am trying to do best for my customers and this helps to grow for me and etsy also. All the products I listed are completely designed by me and fully manufactured by myself.

I do not understand which product violates etsy seller policy. and the email provided by etsy for violation was not satisfying. I am a Small business manufacturer and I will provide all the proof for my listed products that these are fully handmade. It is my humble request for…

I am very unhappy. Decided to treat myself to a necklace to replace a broken one of sentimental value. 00. this I can not afford. it has caused me much distress.....

address to which they never reply to emails from there level of customer service is truly shocking also

If I could I would get the Etsy platform -1,000,000 stars. It’s honestly really disappointing and ridiculous as a small business owner. I’ve been selling on Etsy for a little bit over two years now and I have been really successful.

But it seems like they almost target successful small business owners. Ever since I started to get good sales on Etsy they have constantly made it a nightmare for me to use the platform.

For example they deactivate my best sold listings that have been up for over a year. They refund customers who open cases just asking for an update on their order, it seems like they don’t even read case emails and they just refund the customers.

I’ve had several issues with customers being really saddened that they got a refund because they were just asking a simple…

I I would like to know why they are holding my funds for shoes that are already shipped and received they're not releasing my money they said on the 25th it's today I've been waiting 5 days now they're telling me there's a hold on it till the 23rd this is ridiculous I want my money I'm going through treatment I need medicine please get my money for me

I was charged on 2 different cards for an order as it was saying denied on my cc I use online payments all the time!!!!! So I used another card that I do not use and it went right thru!!!!!!!!

I then looked at my accounts and noticed two charges on my card so guess it did go thru!!!!!! I was on the customer service support for over 3 hours to get one charge off my credit card!!!!!!!!!!! 3 hours to refund my money!!!!!!!

Can you no longer say take a charge off of one card and charge the other???? This is ridiculous going from one phone to another phone back and forth outside for better reception in Oklahoma 100 degrees!!!!!!! This is crazy and talking to people giving me different names to send money to different accounts had to use and email did not feel safe at all!!!!!

I WILL NEVER…

I did a search for DND terrain silicone mold. The next day erotic suggestions came to my home feed suggestions. Just to let you know I am thinking of showing this to a news media.

I ordered a derivation bowl to be delivered as a gift. When it arrived, it was badly chipped with shards in the packing material and inside the bowl. It appears that it was damaged before shipping. I cannot get a response on how to get a replacement bowl

I declined a sale on ETSY as I no longer had the item. I communicated this to the Buyer and completed the Refund function on ETSY. As I had no more inventory, I closed my ETSY account and thought nothing more of the incident.

I just received a direct deposit from ETSY for the sale that I declined. Apparently they continued the sale, took the Buyer's money and sent it to me. This is outright FRAUD and I do not intend to be a party to their fraudulent practices.

I thought this business was company owned and the mother claimed it was ran by a 12 year old I think we’re being scammed honestly . She got mad because I didn’t like the way her daughter made my phone case and she like came after me over it . I don’t think they should be running a business if they can’t handle criticism.

To whom it may concern,

I had opened a shop with Etsy and had a range of products which I designed myself and then they were made with the help of a printing company for production assistance – this is stated in there policy that this is allowed. Through this shop I had made sales to very happy customers and understood that being a new shop owner Etsy puts any sale funds into a payment reserve for 90 days in which after that the payment reserve is lifted and the amount in reserve is available for deposit into the shop owner (in this case myself) bank account. Friday the 10th of June 2022 my payment reserve was lifted and funds due to go into my account within 3 days, within that 3 days my account was suspended and my funds stated $0. I received an email to say that my account has been…

I am tired of my password being changed and getting locked out of my account. I have this happening more and more where I buy an item and Etsy cancels my order and locks me out of my account. I then have to go and complain so they can send me a new link to change my password. Yesterday I had to do this twice and at the end of it I got locked out of my account with all my shopping history vanished. I don't have this issue with Amazon.

Etsy needs to invest in hiring people for customer service instead of going back and forth emailing on the computer. As much as I love shopping on Etsy, their "security" and lack of customer service is forcing me to shop elsewhere.

Etsy won’t let me change my password. It’s very close to the old one, I’m super frustrated