I waited at time given hotel given and they never stopped so I missed my tour of Victoria Gardens. All I was getting back was $127 and meanwhile gave Expedia over hundred dollars to be able to get a refund.
The refund I can't call until I know exactly where I am going The actual trip was $430 plus I gave a hundred for this coupon. I do not ever want to use Expedia again as they take advantage of their customers.
I rent a car through Expedia ( surprice rent a car) on 17th August from Milan and they told me that there will be a shuttle bus from the airport. I reached at 10.00 PM and been calling the number, but no response. I called them for more than 100 times and finally one lady answered. She said the pick up will come and wait at exit no 17 at the milan airport. I waited for more rhan 2 hours and no one turned up. I saw one car with the name Surprice rent a car but he didn't even stop. I went to their office and it was closed. I called back many times and no response.
PLEASE DO NOT USE EXPEDIA FOR CAR BOOKINGS>
Expedia on a hotel stated that a room could be canceled before twenty four hours no refund blamed on hotel policy which was unknown
ca). The confirmation was sent to me with all the information including that I was to pay at property. 16can on April 27 saying it was directly from the Vayor Hotel. I got in touch with Expedia Customer Service and they said they would find out whats going on.
They got back to me saying they tried several times to contact the hotel but couldn't reach them. They also said I should contact them myself, said they couldn't do anything else, wont do refunds etc. no answer to that question. no one…
I bought a Business Class return ticket from Kuala Lumpur to Europe via Expedia Malaysia website. While in Europe, I wanted to change the return part of the flight booking to be 3 days earlier. I tried to make the change using the Expedia App (logged to my account) but, although the option to reschedule my flights was there, it simply did not work (tried many times). I then called the Expedia Customer Service telephone number in Kuala Lumpur that was given to me at the time of buying the ticket. This was not a toll free number so I had to pay international call. This ia what I experienced:
1. I explained my request to the operator to reschedule by 3 days earlier the return part of my flight booking. 2. The operator: "give me a few minutes" 3. No response from the operator for some 5-6…
Person at front desk of Princess hotel at Playa del Carmen lobby was rude when booking transportation to the Cancun Airport
we booked flight for punta cana to toronto dated oct 5th 2023and after few hours called to cancel we have nor received the refund yet ITIN# 72670986766265 Policy # 962108225
I booked several hotel nights through one of Expedia's travel consultants. I received my email confirmations, but they did not show in my Expedia account. forcing me to either scroll through all of my emails to find it when checking into the hotels, or figure out a different way to find each reservation!
Nor would I receive ANY points/credits in my ONE KEY account! What the heck!?!? WHY would anyone use a travel consultant if that is the case?! including a lengthy cruise (which the consultant has told me will count toward my One Key) but how do I trust this?
I searched all through Expedia to find a place to make a similar complaint as this one, but guess what???!!!! and I'm way too old for jumping through hoops. fix this!
will not refund money when they said they would. Only a few hundred dollars for a hard working family that cares for the disabled.
I made a reservation online which I thought I was talking to the hotel. 99 service charge , was told I had free cancellation When I canceled it they charged me the 1599 I called and spoke to someone and told them the situation, and they said it would be reversed, and it never This is very bad business.
I was never told about the service fee before hand. I believe I should be refunded that money.
I rented a car thru Expedia ... it an Electric car in which I was not familiar with at all. to see my Grandsons. 200 miles for full Charge. This was the Most Stessful bad experience I ever had in my Life.
Very dissatisfied with Expedia and Hertz Rental car!!
I was going to book a flight and wanted to check if my flight is refundable since my plane could have changed at any minute. Your agent on the chat assured me that you have 24-hour cancelations. No exceptions were mentioned, and he didn't ask me which flight I was going to book.
I booked 2 round trips and realized that I had chosen the wrong back date. I am going back to change it, and it says that my flight is not changeable and cannot be canceled! I chat with your agent again, and he says that for this airline, the 24-hour policy is not working!
More than that, I have to pay $600 to change or cancel the flights, and I have to deal directly with the airline, not Expedia, and this all is my fault because I didn't mention which flight I was going to book, even if I wasn't asked for it. I…
I had an airline ticket with American Airlines through Expedia that I had to cancel because my travel plan changed. , and I can rebook my flight then. Three days passed and no credit was applied to my account. I called Expedia to see what Was the problem.
I was informed that the credit is available and I can only rebook with one of your agents in order to use the credit. Then I was coated a flight that was more expensive than what was available on your own website and the agent told me that is what is available at their end.
I asked to talk to the supervisor. This is when I started to get bunch of incorrect information and no help at all. He offered me a…
On August 30, I spent all day on line trying to book a flight to Canada. I used the App and a on line service offered by Expedia. I had to enter my information(name and billing info) to purchase my ticket, once I pressed submit to purchase my ticket, the system told me to try again( I did this about 15 different times).
I tried to call Expedia but wait times were horrendous. I reached out to a virtual assistant, three different virtual assistants, all promising to help me, they couldn’t, with no valid reasons why. After not succeeding I ended up talking to a supervisor, he stated because it was 6 hours later from the time I tried to purchase my ticket all seats were sold, he couldn’t offer me my ticket and said sorry have a nice day.
I am very annoyed at myself because after I got off…
Have tried numerous times to receive a refund which the airline had already sent .
I got admitted in hospital due to a cardiac arrest on 20th August 2023 and I have a flight scheduled for 27th August 2023. I've been reaching out to Expedia and Swiss airlines both and they keep blaming on each other.
I've sumbitted official document from hospital to both of them. I was suppose to take this flight with my primary care taker my spouse. My Confirmation number is: 2XAMVF and Expedia itinerary: 72609064954421 and ticket number: 7249651011769. My case number is 162174745.
Hi there I would like to file a formal complaint before taking legal action against Expedia and the services I have received. I have made numerous attempts with over 40 hours of my time . I have been consistently lied to , received abusive behavior from horrible customer reps (all that have been recorded).
when told I would receive a call back 8 times from a supervisor, I received a call back 1 times at 11:45 pm at night while I was sleeping. I simply would like 1. My money back or for them to transfer my booking to air Canada as they claimed air Canada would not accept it which was a lie as I had air Canada conference me in to Expedia rep and they litterly refused to help me.
I want my money back on a trip I did not go to my credit transfered. I am avid traveller and a therapist that…
I contacted expedia and talked to joan-cris-rukshar and no one helped me to solve the problem and after 4 dys of contact they finally told me there is no seats available... really frustrated
So, This part ISNT Expedia's fault
I booked flight/hotel to Turkey, one week later I had to change flights - annoying
This IS Expedia's fault So, I call to make change, I am told of the usual fee, $200 and any extra on the flight money. Fine. Call drops no call back I am at work, so use chat a week later. The chat agent kept me on the line for 30 mins and doesn't help he just repeats the last thing I said and says " can you hold for 3 to five minutes " over and over and then pretends he needs to refer the case to another department will call back in 5 5 days I then call the next day, ready to pay the extra $200 . The agent says " That will be an extra $1800 per person, the ticket only cost 1300 each!!! I then say , why? He says "flights change prices" . I say I know that but I am looking…
I am extremely disappointed with the services provided by both Expedia and Funjet during my recent vacation booking experience. As a loyal customer of Expedia for many years, I expected a seamless and reliable vacation package, but what I got was an absolute nightmare.
Firstly, without my knowledge or consent, my airplane tickets were booked through Funjet, a company I had never even heard of before. This lack of transparency and choice was frustrating and made me question Expedia's commitment to customer satisfaction. The trouble began when Funjet informed me, a few weeks after booking the trip, that they had made changes to our flight schedule.
They unilaterally moved us to a different flight that was leaving a staggering 5 hours earlier than our originally planned departure. Such a…
Worst experience in my whole life. 07. Than it took two hours until you got me later flight because early got filled in meantime. I had to pay again to get next flight and on top of that on second ticket you did not add 1 luggage up to 23kg which I originally booked and paid, even you said charge will be the same for second ticket.
So I had to pay at the airport another 50 euro for luggage. This is bad customer care. I expect someone to call me immediatelly after this message is received and I expect full refund on everything. Or I will report this to next level for higher cost.
I will make sure I post this on all social network to make sure everybody can see how uncapable you are and how you treat your customers.
Subject: Urgent Matter: Refund and Complaint Regarding Distressing Hotel Booking Experience - Itinerary #72590996252295
Dear Expedia Customer Support,
I write this letter out of sheer frustration and immense dissatisfaction with the service I have received, both through your app and customer support. Despite my trust in your platform for my travel bookings, my recent experience has proven to be the epitome of distress and inconvenience.
I initially booked a hotel for the 2nd to 4th of July, 2023, under the Itinerary Number 72590996252295 on June 25th. Due to changes in my travel dates, I promptly cancelled this booking on your app on July 1st. However, when I revisited the app on July 3rd, the cancelled trip was still reflecting in my trips, which triggered an immediate concern.…
The credit card charges exceed the amount on the invoice. I need someone to look into it. Itinerary # is 72606050980430. 81, excluding amount due at hotel. 59, of course. 78. I do have 2 charges on my credit card for this amount, should I dispute it with the credit card company or will you take care of it. Sallie Zettwoch
Atrocious, I wouldnt even give them 1 star. They shared my credit card details with the hotel I was staying at without consent, whom charged me out of the blue for nothing as I had already paid Expedia for my booking, prior to the stay.
After 2 weeks of chasing through emails, twitter and Facebook, speaking to over 15 agents, I still haven't got my stolen money back. DO NOT USE, the most unhelpful, fraudulent company, so inhumane and cheating. It should not take weeks to merely get a response that does not resolve the issue, I am absolutely aghast! AVOID AT ALL COSTS!
many other negative things make us do not enjoy our trip ( very poor service on pool and beach / leak of space around pool looking for seats to set around the pool and beach / food quality are very poor and limited / very limited service on pool and beach I am asking for full refund of hotel cost
I would not recommend booking hotels and flights via Expedia after a recent experience when Expedia charged me $220.79 when the real hotel rate was only $167.75 (tax included). The response from Expedia Customer Support basically is "Buyer be Aware" - customers should do their homework. I also discovered that booking a hotel or a flight via Expedia, you are not eligible to receive any Hotel or Airline Frequent Program credits. Paying for a non-discounted rate + not receiving any hotel/airline points, I will not use Expedia for my future bookings.
Expedia does not seem to be an ethical company with providing a good Customer Service in mind. Stay away unless you don't have other choices.
I would not recommend booking hotels and flights via Expedia after a recent experience when Expedia charged me $220.79 when the real hotel rate was only $167.75 (tax included). The response from Expedia Customer Support basically is "Buyer be Aware" - customers should do their homework. I also discovered that booking a hotel or a flight via Expedia, you are not eligible to receive any Hotel or Airline Frequent Program credits. Paying for a non-discounted rate + not receiving any hotel/airline points, I will not use Expedia for my future bookings.
Expedia does not seem to be an ethical company with providing a good Customer Service in mind. Stay away unless you don't have other choices.
Expedia refused to obtain a refund for a fully paid for car rental when the company refused to rent us the car we had booked for 8 days in Crete. The car rental company demanded that we get an international driving permit (not needed and tried to send us to a fraudulent website) and then when we provided evidence that we did not need an IDP refused to rent us the car as we were delayed due to 3 flight delays.
When I contacted Expedia the following morning they basically just said tough luck and that the car rental company refused to refund them so they refused to refund us.. 17!! Shame on them. Expedia should not list this company on their website which has multiple complaints of fraudulent activity.
Terrible stay. Had issues with air conditioner. Verified by management. Bed was remade because not done correctly. Verified by housekeeping. Some next door room tried breaking into room twice. Security for hotel contacted.
https://link.expediamail.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…
Expedia agents have no idea what they are doing and they give you the run around when there is an issue. I believe their job is to make it as hard as possible to get a refund so that you will just give up. Here’s our story.
We were celebrating our 30th wedding anniversary and wanted to go to Spain. On October 31st ,2022, we booked 2 round trip tickets in premium economy from Phoenix to Madrid May5-18. OnJanuary 24th we received an email from Expedia stating that our flights through Finnair were no longer available so we rebooked new flights with the Expedia agent for the same days.
I got a verbal confirmation that the seats were in the same cabin ,but we were told that we may need to choose our seats again. The email confirmation I received , however, showed us in economy and there was…
I made a car rental reservation with orbits using my debit card which there website said I could tge took my money and maid the reservation with sixt car rentals. Sixt accepts debit cards but not at airport unbeknownst to me.
Orbits will not refund my money. I have been on the phone for over 3hrs . My itinerary #is 72572755315813. This occurred on 6-2-2023 . I feel orbits mislead me and is basically steeling my money. I didn't receive my services and would like a refund.
Our reservation at the Avid Hotel Boston Logan Airport - Revere, made through Expedia for June 3, 2023, was unexpectedly canceled without any prior notice. According to them, they sent an email on the same day of my reservation, which I never received.
However, earlier that day, they contacted me via text message to inquire about my bed preference for the room, but they failed to mention anything about the cancellation. I'm still confused about the situation. When my family and I arrived, we were informed that there was no room available for us.
I requested to speak with the manager, but the person assisting us, named Tyler, claimed to be the supervisor in charge. He was stationed at the front desk with a bottle of wine nearby. Unfortunately, he didn't offer any assistance and…
On April 23, 2023, I booked a cruise for Jul 29 date, through Expedia for a total price of $2500. It took a deposit of $500 and the remaining payment was due Apr 29. I DID NOT know that I had to call to make a 2nd payment by calling Expedia.
I thought it was automatically applied after providing my Visa and initial deposit. The whole time after booking, the cruise was listed in my Booked Trip section, with no one emailing me to let me know that I needed to make a payment, or my trip will be canceled.
On May 29,2023, I contacted Expedia to find out more information about the cruise details like dining time and cruise excursions as I didn’t know how to get more information after the cruise was “booked”. I have also booked flights to Florida for this cruise, only to find out NO CRUISE has…
Hello,
I booked a private mini van transfer from Cancun Airport to the Hyatt Zilara Riviera Maya hotel. However, the mini van did not show up to pick me up from the hotel to go back to the airport. I contacted Mexico Travel Solution, but they refused to send another mini van to pick me up.
To book the van, I used my Expedia Travel Points. Unfortunately, Expedia denied my case and refused to refund not only my money but also my Travel Points.
I booked a flight cancelled within 24hrs I received an email with a credit. When I called to use it they told me they would not honor it due to American Airlines policy. Which makes no sense if I booked through expedia.
I asked for a supervisor/manager was placed on hold for an extended period of time still no resolution.
I purchased a hotel stay at the Residence Inn by Marriott in Anaheim, CA through Expedia. I was only provided a receipt that grouped all of the taxes into one amount. I started calling Expedia on @ 5/16/2023 and requested an itemized receipt.
Originally I was told that I would receive the receipt in 3 business days. After a week, I did not hear anything back, so I called again. The second time, I was told the exact same thing, and again was told that they would escalate the request and I would receive the itemized receipt within 3 business days.
Again I waited for past the 3 days and never heard anything from them. I called again, and was told the exact same thing. I would not recommend purchasing any hotel stays for business through this application. The customer service is horrible and…
I am still awaiting a refund from flights in September 2022. We are pensioners and need the refund for food. Literally. After fighting for 2 months, Expedia finally sends an e mail stating that had refunded us , yet 6 days later there is nothing.
Now they are ignoring our messages and e mails. We are at our wits end. We are old people yet Expedia has no respect for us
They got over time really bad. Hands off and let the property owner pick up the bill when they send your way "bot" reservations, not a real customer, no real wat to contanct with missing credit card information (no CVV and ZIP).
yet they will make you 72 hours to wait to cancel it. Customer service is useless.
Had to cancel a hotel reservation due to Covid last year . I also took out the insurance plan as well through Expedia website . I emailed and called numerous times with no response back . Affirm ended up turning this booking over to collections . I emailed and finally recieved a response back almost a year later and now they want a form filled out from my doctor from a year ago . I send them my medical record showing Covid and this highly unacceptable. Poor customer service from Expedia . You offer insurance online and require me to go a year back and have a doctor fill out a form you request over a 170 dollar balance
Claim Number:UC8112273718
First of all the only trip i will ever spend with my father has been disappointing. He spent the money to get TSA in which he will never use again, and Aerolingus says they don’t put TSA on their boarding passes.
You as Expedia should have this public so people don’t waste their money or TIME. I called Aerolingus to upgrade as it said i could on the website however the system was down. I called and they said they couldn’t because it was booked through Expedia.
I call Expedia and they say to call the airline directly. So i got the run around. I didn’t see on the booking tool to do different flights and i am booked on the lowest shittiest class. They said to go to the counter when checking in.
Well now we are here can’t use TSA, it’s fully booked so can’t upgrade, and now can’t use the…
Then complaint relates to my booking reference W3KSQZ made through Expedia with Austrian Airlines and concerns: 1. An attempt to change the Prague to Vienna segment to an earlier flight (from 1115 to 0730) due to insufficient transit time in Vienna airport (25 mins being impractical to transit through the Schengen formalities for UK passport holders). In this case it is held our by Austrian Airlines that Classic Economy customers may change flight segments paying only any higher costs of that segment. However, Austrian airlines maintain that in the case of a flight booked through and agency the entire booking must be remade with a rebooking fee (10,000 CZK) assuming no higher segment charge.
If this is in fact the case then this derogation from the standard terms applicable to this class…
When I arrived at my destination I realized I didn't have any email or calendar notice of my car rental booking, and had no idea where I had gone to book it. In frustration I booked a new car rental on Expedia, only to discover after the booking that the first car rental was right there.
I tried to cancel one, it wouldn't let me, I tried to complain to Expedia - I started the note "no booking was emailed to me" and the auto helpdesk emailed me the current booking and cut me off, and wouldn't let me type further.
Finally I got an email the next day from Expedia asking why I didn't pick up the second booking! And it wouldn't allow me to tell them why. Apparently the only way to get any help is to go into a customer service line, which I will do when I'm not in the middle of my vacation.…
Had flight cancelled by Air New Zealand due to bad weather. com and requested a refund. 90 days later nothing and everytime I chase up they say please wait and and customer service is near non existent. Tried to contact someone to look at my complaint and nothing. So doing this!
A customer service agent said they were cancelling my flight and having my credit card charges refunded. They never did this. When I called to see why the money wasn’t returned to my credit card company, they said they had no record of my call.
I checked my statement from T-Mobile and saw that I did in fact spend 51 minutes on the phone with them on the day I said I had the conversation. ”
I booked a trip with Expedia from Vancouver BC to New York May 18-22 with 3 friends. Expedia /Delta changed and cancelled our flights. 3 times giving us zero choice in the end but to accept a flight that cuts our trip short by a day.
We now see that there are multiple flights later in the day we could be on but Expedia will not make the change without making us pay. We should have our trip as planned !!!! Without being charged since we never requested a single change !!!!!!!
We are missing a show we have tickets for because of this incompetence by Expedia
I’m complaining because Expedia is allowing car rental companies sish as priceless car rental from the Expedia app. This is a very small fraudulent company with terrible employees and customer service skills.. I flew half way across the country on a Expedia procelesss car rental pickup only to be told no cars available They still charge me with the service so know I have to file fraud charges against them and
Expedia website for a false service against both companies It’s lost cause of time on my short vacation so now I will make everyone on the internet aware don’t rent cars with priceless car rental and especially in Miami and using the expertise website who couldn’t.
Help me if they tried I’ve used Expedia service 20 years and I’m insulted by the customer response to do nothing and…
Dear all ,
I have bought a two way ticket on Egyptair airlines through expedia ,on the date 12 Feb 2023 From Dammam to Cairo as attached,
I cancelled the reservation on the same day and an email from Expedia was sent to me saying that no deductions will be made from the money I paid ,and that a refund of the full sum of the ticket will be issued to my payment method .
Until now no money was refunded to me ,despite the fact that I have been contacting you since then via email and through chat on the application. Last time in Expedia's application ,your agent asked me to contact my bank,then I contacted my bank and I made sure that the money was transferred to you and it was never refunded .
I contacted the airlines (Egyptair) and they did not receive the money from Expedia as the…
My boyfriend and I booked a ticket to Portugal on May 16-17th. We were informed we needed to rebook with an Expedia representative because the first connecting flight was canceled from Denver to JFK airport, so we called and agreed on a time from leaving Denver late May 15th- and
arriving early on the 16 -to waiting to depart the evening of the 16th so we could still make the connecting flight with our friend to land in Portugal May 17th.
However, we received an email saying that the flight was booked with the same agenda that we needed EXCEPT for the dates of the 16th, 17th, and 18th, which we DID NOT agree to. When we called about the change, and no one was willing to accommodate the mishap with someone booking a the flight made on the wrong date on Expedia's behalf.
We were very…
My boyfriend and I booked a ticket to Portugal on May 16-17th. We were informed we needed to rebook with an Expedia representative because the first connecting flight was canceled from Denver to JFK airport, so we called and agreed on a time from leaving Denver late May 15th- and
arriving early on the 16 -to waiting to depart the evening of the 16th so we could still make the connecting flight with our friend to land in Portugal May 17th.
However, we received an email saying that the flight was booked with the same agenda that we needed EXCEPT for the dates of the 16th, 17th, and 18th, which we DID NOT agree to. When we called about the change, and no one was willing to accommodate the mishap with someone booking a the flight made on the wrong date on Expedia's behalf.
We were very…
You received payment for 2 Air Canada flights from Victoria to Vancouver but you never paid Air Canada. We had to scramble to find replacement flights. Why don't you just reimburse me for the cost? I have filed complaints and am getting tired of waiting.
Thank you Nabil Bousada Carleton Place ON E 613 452 2525