Expedia

I am at a loss for words! I was actually a satisfied customer and would have used expedia, hotels.com orbitz and your other companies. I now have them all on a blacklist and have blogged my experience to hundreds of thousands. Quite simply you cannot opt out from the spamming emails that come regularly to my business email. When you do use the opt out, it says you have unsubscribed but keeps sending the spam. I have contacted customer service on two separate occasions- both times they apologized, said they had unsubscribed me, and the spamming continues today. Attached please find the latest correspondence.

I can't believe a multinational of the 21st century would stoop to 1990's harassing spam marketing techniques, proven not to work since the advent of social media blogging. After…

To the Expedia corporate office, here is my complaint. com"). Although we are recently retired senior citizen "Baby Boomers," and fairly new customers to Expedia, we believe that Expedia took advantage of us using a "bait and switch" tactic. In our experience, Expedia did not even match the hotel's rates, let alone give us a better rate.

Why would a customer want to use Expedia, when they could call that hotel, make the reservation themselves, and get a lower rate than what Expedia could give? We have made countless trip reservations over the years/decades. I will pass my experience along to my family, friends and/or social media in…

I had to cancel flights booked through Expedia, because of a situation which was out of my control. I made the first call to cancel the first leg of the flight, which went fine - the agent on the other end (from Expedia's Philippines call centre), told me that there won't be any issues with the cancellation, and since I had the travel insurance option, I'd get credited all the money. He also mentioned that there would be a $200 change fee, when I go to try to use the credit, for changing the flights; but that it would get waived, given that I have the travel insurance option.

The next day, I called to cancel the second leg of the flight (should of done it on the first call, but I didn't have the details readily available, since it was booked by the company). I got a woman on the phone, by…

I am trying to cancel my trip due to the flights changing from direct to non direct. I have spent a total of six hours on the phone, to be told by 2 reps they are working on my cancellation and then they hang up on me.

I try calling back and am on hold for hours and hours, to be told the same message "let me look at your policy so I can work on it". I just want the refund that two prior reps told me I could get.

I booked a flight on Expedia and the fare rules for this flight allowed for changes at USD 75 fee. I called to make the changes, first agenda was helpful enough and took my payment, then said something was wrong, passed me to a supervisor - could not find the problem and wasted another hour on it. Line dropped.

Called again and put on hold for another hour, next supervisor again tries to make the changes, takes one hour, line drops. ). Why such an incoherent service? She then passed me to corporate customer service, been on hold for two hours.

Total time on the phone, 4 hours... This is very poor customer service, not worth my time. Thank you.

I recently booked a hotel on Expedia in the city of Atlanta. I wanted to stay near downtown but certainly not downtown due to traffic. The pictures of the hotel on Expedia showed a hotel that had nothing but blue sky in every direction, it couldn't have been anywhere downtown I thought. I reserved it online, and to my surprise when I arrive at the address it was in the middle of other buildings in the middle of downtown. The photos on Expedia that came from the website had obviously been edited to look like it was a shining beacon of hope in the middle of nowhere. I can't see how this picture could not have been doctored since there are clearly buildings around the hotel in every direction.

When we arrived parking was a nightmare, in fact the bellman came out and said we needed to "circle…