Expedia

Booked a car rental to SFO, I live in Orlando, FL, my flight to SFO was cancelled due to hurricane Ian, rebooked for 2 days later. I contacted Expedia requesting a refund, they said they will escalate my request, after 2 days they came back saying that they will not refund because I already pick up the car, not because it was s non refundable prepaid reservation but

because according to them I already had the car, contacted the car rental and they confirmed that in their system the car was never picked up, Expedia lied right on my face, no consideración on the emergency of the situation, dealing with a hurricane and trying not to lose 478$, money back was denied.

They do not have any consideration what do ever under the circumstances of a natural disaster, very disappointed.

Below 5 stars. Website doesn't even list an active phone number with an active area code. In fact no area code at all.

I booked a room through their website during an active hurricane and governor orders for a state of emergency and my family decided to go else where so we decided to cancel within the hour of making the reservation. I've been online with an Expedia virtual agent for a long time now. Screen shots to prove it. All in all. I booked a room and within 30 minutes had to cancel. I purchased the additional insurance as well through Expedia and that company can't be reached either. I spoke to the hotel that I booked with and they said that had I booked through them there would be no issues refunding my purchase and that they would have even given me a better rate. I'm a first time…

00 for insurance. So I called Expedia to cancel. 00 for a rental that I didn't use. I even had to pay for the insurance even though I didn't qualify for the insurance because I was a Tampa Florida resident.

They had on file that I called to cancel. But all they can tell me it wasn't canceled. This is a scam, don't book with them, call the airline, car, or hotel directly. Don't waste your money with these scam artist.

Im telling everyone i know how awful they are, they have zero accountability. Now I'm stuck paying for a rental car that I never used, and the car insurance that I didn't qualify for. But I can't get a refund on any of it.

On June 24, 2022, we (Emma and Peter Dinolfo) booked round-trip tickets from Expedia for a JetBlue flight operated by American Airlines, to Charlotte, NC, departing from Newark, NJ, at 5:00am on August 3, 2022 (Flight AA2505) and a flight on United Airlines from Raleigh, NC, to Newark, NJ, on August 4, 2022, at 6:47pm (Flight 76). The price for two (2) travelers totaled $690.40 (round trip). The price for the two going one way totaled $317.20. Coming home, the price totaled $373.20.

On Tuesday evening, August 2, 2022, at 7:22pm, we received an email from American Airlines that the flight (AA2505) to Charlotte had been canceled. We immediately booked another flight from Newark to Charlotte scheduled to leave at 6am on August 3rd via Expedia. The flight number was JetBlue 4333. The total…

My itinerary # 72379937972652 supposed to check in hotel (Quality in n Ontario Ca 514 N Vineyard AVE. Ontario CA 91764 )on 1st of September 2022 my AA Airline from NJ to phoenix/Arizona I suppose (take AA line from NJ to Phoenix/Ar reach Phoenix take AA from Phoenix /AR to Ontario/CA on 7 PM boarding time we Reached Phoenix Air port on after 11 PM no Air plane except on next day at 10 AM )which is September 2 nd ( AA line was delayed to reach to in time at phoenix) SO

I reached ONTARIO /CA ON September 2nd second FOR DELAY OF AIRLINE NOT MY PERSONAL DELAY . ) fooling me that the matter is out of their hand !? I replied it is Expedia responsibility to refund I paid to Expedia not the hotel and hotel is third party not original for the CONTRACT IS BETWEEN EXPEDIA AND ME ACCORDINGLY I PAID…

26, 2020 because a Cruise out of BOS had been cancelled. Received a credit of $461 good for a flight on DELTA good until 12/3/2022. Credit was on my trips through Expedia. On 09/15/2022 I decided to use my credit.

Went on Expedia web site booked a RT flight on 12/3 from SEA to VAS returning 12/07. I had a small credit that Delta would keep and then the web site booked a flight from SEA to BOS for Oct. 26, 2020.

And it remains an active trip. I WANT MY DELTA CREDT BACK.

I cancel my reservation a month before getting a hotel so they refused to give my money back when I canceled so then I said then I will not cancel and go to the hotel and they say you already canceled you don't get your money back 247dollars what kind of business is this

On July 31st I purchased a plane ticket to fly to Prague to visit my ill mother. I was supposed to fly with Lufthansa, booked my flight through Expedia. Purchased insurance and paid for my seat selection. Was supposed to be flying on September 26 /2022.

On September 9 I received an email marked UNRENT asking me to call Expedia immediately. I called the number provided right away. I was on hold for 2 hours only to be told by the Expedia agent that they have access to my files.

She said don't call us back we will call you. They did not. then I was told that they have to issue a new ticket since there have been changes by the airline and I had to fly back on a different day.

Fine I said and was put on hold.

Finally, my ticket came through the email but instead of going to Victoria, it was…

They booked me a room at a hotel that was closed for business and refused to give me a refund

Didn’t know that there was a $75 pet fee and I told the clerk that I was not going to pay and that the dog was spending the night in the car. Didn’t sign the form she handed me and gave her no authorization to bill my credit card for anything other than the security deposit.

She billed me anyways and I phoned them directly and was told the manager was not in and that I would have to phone her tomorrow. The room cost me @$250 with the pet charge and I feel that it was not a pet friendly hotel and they stole the pet charge from me when my dog spent the night in my car.

I feel that they advertise that way to gouge customers with an exorbitant amount when travelling with pets! To bad as I thought the hotel was nice but the clerk was a bag

To whom it may concern,

I am writing to the company in regard to my booking and stay at the Grand Hotel Suites in Venice, Italy September 9-10. Confirmation # 19507984. My husband and I stayed one night at the hotel and he was bitten by bed bugs over 30 times all over his body including his face, head, and neck. This level of safety and sanitation is absolutely unacceptable, and I felt compelled to provide this information to Expedia before writing a formal review to the Better Business Bureau. I am unable to upload photos here because of size, however, I am happy to provide multiple photos by other means.

I asked for información via Chat Live of Expedia and then I checked it by phone before buy the flight ticket, but after I bought the ticket from Perú to Narita Expedia told me that I couldn't make a stop over because itc was not permitted. My problem was solved by United airline, they made the date change but I have to pay 135 dollars for the change and 50 dollars for Expedia because I bought the ticket on their website.

I think it is unfair to pay extra because I asked Expedia before buy the ticket and they gave me the wrong information and they have to refund me the extra payment I made.

Before I bought a plane ticket I chatted on line with your employee and then I phoned expedia customer'service department to check the information I got on the live chat and it was the same. If I bought a ticket I could make the stop over and change the date flight conncetion, but it was wrong because after I bought my husband ticket to Narita I phoned you again to make the change and you told me that it was not possible.

In order to get a solution I phoned United Airline and they help me to solve my problem caused by thje wrong information I got from you and I had to pay extra for the change and $ 50 dollars for you. I think it was unfair because I couldn't have to pay it for the wrong information you provided me before I bought the ticket.

I think you have to train your personal with…

18 de oct de 2021 13:30

Compré una estadía de dos noches en un hotel a traves de Hoteles.com. (pertenece a EXPEDIA). Me la cancelaron por la pandemia. Me dieron un cupón.

Quise usar mi cupón para comprar la misma estadía en el mismo hotel para el 3 de octubre. Y resulta que, lo que pagué en su momento 311 usd ahora me lo quieren cobrar 1464 usd...! Tengo que poner mi cupón de 311 usd y pagar encima 1.153 usd.

Entiendo que puede haber modificación de tarifa, pero más de 4 veces... Es una locura! Solicité me autoricen a utilizar mi cupón en otro hotel o me reintegren el dinero y me contestaron que NO y no solamente eso, sino que tengo hasta diciembre para usar el cupon de lo contrario lo pierdo.

Les parece justo? Yo entiendo que no quieren devolver el dinero y ponen reglas arbitrarias…

Unbelievable! I called to try to cancel one-way of my two-way flight. I was on the phone for 4 1/2 to 5 hours spoke to four different representatives on hold the majority of the time. Every time I called I made it clear what flight I wanted to cancel that I did not want to cancel the return flight and I wanted nothing done to my husbands outgoing or home going flights.

Every time I was told it was canceled but received no email confirmation. Every time I called back I was told it was not canceled and this repeated four times until the final time I was told that both my husband and my flights were canceled and that we could rebook them at a higher rate.

It is still not showing any sign of cancellation on their app. I have been told however that I can rebook at a significantly higher price…

Tried to get a credit for a jet blue flight that they canceled that’s a no I just wanted credit to rebook a flight / hotel / rental car / and I purchased the insurance another big joke . You would think that Expedia would see I have used them before for all my trips and would go the extra mile as I didn’t cancel the airline did . I will not use them again

Our stay at this hotel was completely unacceptable and unsatisfactory. The front desk staff told us we'd have to take up our complaint with Expedia, since we booked through them. They told us they could not address our complaint and request for refund until we contacted Expedia.

Here is our review and complaint: Unfortunately, it's clear this property is suffering, either from lack of good management or lack of quality staffing. The room was disgustingly dirty as well as having many things in poorly maintained condition. ) bed covers, stained arm chair, just so filthy dirty, to the point it felt unhealthy/unsafe. Completely unsatisfactory.

I filled the front desk personnel in at check out. She said she'd inform her manager and they would follow up with me, but that I couldn't have a…

I booked a trip through Expedia, from a flight to rental car to hotel and return flight all to go see my brothers graduation from basic training in Fort Jackson South Carolina. I've used Expedia a number of times I've had an account through them for over 2 years.

They're usually the best prices and customer service is generally quick to help resolve any booking issues I've had.

However my trip was so uncomfortable and imbarassing I don't want to use them anymore. The car rental place was down rite rude wouldn't except my credit card that Id used to reserve the rental and purchase the insurance through.

I had to have family go 300 miles out of there way to get me. I tried to contact Expedia but had no luck getting through. When I arrived at my hotel booking again dealing with very…

I had an itinerary with a friend of mine. The airline canceled my friends flight but not my flight so automatically Expedia canceled my flight just days before I was supposed to fly out. I spoke with a supervisor who confirmed and had me pay for a new flight and sent me an email confirmation that stated I will be reimbursed for the difference.

I keep calling and going through the process of every person I spoke with to put me on hold to read the comments for 11 weeks and now to be told I will not get reimbursed. Last person I spoke with, Murphy,A refused to transfer me to a supervisor, told me he will hang up the phone on me, yet he keeped speaking over me and said it didn’t matter who’s fault it was, I will not get my refund money.

I booked with Expedia for a room 8/27 with a checkout 8/28. Although I had a conformation # 723737852844 for the night at Super 8 by Wyndham at 201 Mesa View Montgomery, Tx on Lake Conroe Texas, the said motel dis not have my info in system. 87.

Found out the booking was for another Super 8 on the same street but a few miles difference. Any way on my CC statement I was charged for 2 different Super 8,s motels. Can anyone help me. Thanks Gordon McBride 9364654515

I have booked a flight MNL to YWG with a booking reference number 72357875636605. It was MNL TO YWG, but now it was only MNL to ICN were infact Incheon, Seoul Korea is a connecting flight only. I dont know what happened why our flight is only up to ICN.

I called and contacted how many times to your support but nothing happens. They said they will escalate it. Please do your business faithfully, this is a waste of money and time. Attached is the screenshot of our original booking confirmation and the wrong booking confirmation.

Hi,

My family (Tseganesh GUDETA Gida and Nansi Desalegn Chemeda) is having a problem in getting their luggage on a flight we booked from Minneapolis to Addis. They landed in Addis last night around midnight local time via Turkish airline. But they have been told that their luggage will arrive after one or two days. Who is responsible for the unnecessary expenses they have to incur for their unplanned stay in Addis Ababa? They were supposed to travel to Ambo town today to attend the memorial service for the death of a loved ones who passed away before a week.

Regards

Desalegn Edossa

I have tried multiple times for a total of almost 2 years to try and get this sorted. I have waited up to an hour each time I call and multiple times the callcentre operator has sent an email to someone higher up the chain and they have assured me that they will ring me back or email me back. To date, no one in almost TWO years has contacted me back.

This is bloody ridiculous. The last call centre operator was in El Salvador, I live in NZ, no wonder no one calls back? The fuck are you doing Expedia.....all I want is what I paid to you. I didnt ask for covid 19 to close the borders, and now I cant get flight credit.

I rang Air NZ and they have advised me that your Agency Sales Team has changed my flight credit to a virtual credit card, and that I need to ring you to get that virtual…

I had a flight booked in 2020 which was cancelled because of Covid 19. I have credits thru Expedia for JetBlue and United. To book a flight using the credits you have to call Expedia. You speak with a representative from another country, who put you on hold for over an hour hoping that you will hang up.

and they could not give me a credible explanation as to why??? It would’ve cost me more to book their flight using my credit then it would booking directly with the airline itself. I had gone back-and-forth with Expedia and JetBlue finally after hours and days on hold I got my credits transferred to JetBlue directly.

However they will not do this with my United credits. I wonder how many people this has happened to who give up or just let their credits expire without trying to use them .…

The customer service is the absolute WORST I have ever experienced. I booked an airport pick up through Expedia and the shuttle did not show! I called and they said because our flight was delayed they left even though I called them ahead of time and got an email that said “We track your flight, if there is a change to your flight status you do not have to do anything “ I called to get a refund from the shuttle company who said I have to call Expedia.

I called Expedia and cannot get through to anyone and their automated system keeps telling me to call back later and then HANGS UP! No option to speak with a rep. This is total fraud! I paid for a service I did not receive.

I will never book through Expedia again and will tell everyone I know about this awful experience!

I had to cancel 3 flights with expedia due to covid 19. com once logged into my account. The huge problem is that now I am COMPLETELY unable to use the credits.

First off no option appears when you use the site to use your credits. So I went ahead and called Expedia and talked to 4 agents! All said that Expedia does not offer credits, they are unable to explain how the credits appear on my account page.

They refuse to help me any further. 2 of them hung up on me out right and 1 other refused to transfer me to a manager. The last one transfered me to manager just to be told I have to wait 72 hours for me complaint to be escalated! This is robbery!

why would I ever book with expedia ever again? my credits total over $1600 and this is completely unfair.

Regarding H5464801 Reservation made Aug 17, 2022 for Aug 25-27 Cancelled Aug 20, 2022 Total charge: $277.08 Partial refund received Aug 24 for $138.54

I would like a full refund for the following reasons:

The trip was cancelled because my sister-in-law, whom I was going to visit, was hospitalized due to covid and pneumonia. At no time was I aware I was NOT dealing with the hotel itself. I googled the hotel, the name came up along with a phone number. NO WHERE did anything indicate I was dealing with anyone other than the hotel. When I called the number to make the reservation, the phone was answered generically…NEVER telling me I was NOT dealing directly with the hotel. I was charged $277.08 for two nights which I have since learned is far above their regular rate. My refund was for one…

Extended Stay round rock change 3 times no towels, stopped up commode, drugs found once toilet back was removed and a dog whined most of the night till owners returned. Miserable stay, requesting refund. 1952046455 pos;a 6030265942

I booked my hotel Monterey Tides in november 2021 to make sure i have the best rates and nice room . Stay was from aug 21-23 2022, confirmationnr 72199438932822 I got an email with the arrival info days before, from expedia on behalf if the hotel.

When i arrived, you cancelled my booking. There was no reservation, and only one room left for higher rate and only partial ocean view. Just one queen for my family of 4. Customer service from expedia said it must have been a ‘glitch’ in the system.

They cancelled my reservation and filed for deposit. I ended up being forced to book the only room left and pay way more for way less, due to the mistake of expedia. I am filing for an extra refund for the extras this cost me.

In attach the original booking and the new invoice.

I checked my email Sunday Aug. 21 and noticed Expedia had cancelled my flight ABON962332 Charlottetown to Toronto to MTL . They refunded me the amount of the flight and told me to rebook. No explanation was given for the cancellation.

This was very disconcerting and I had to cancel my hotel reservations in MTL at the Bonaventure plus an overnight stay in Charlottetown. This took 1 1/2 hrs of my time. I would like to know the reason for the cancelation.

If it is a staffing issue, I suggest going overseas and hiring individuals who are interested in helping Expedia with this huge problem. I wait for your reply. ARLENE MIGHTON

I am trying to obtain a K-1 visa for my fiance in the Philippines. I live in the U.S. My trip to the Philippines was to complete the K1 process and visit with my fiance. I booked my flights through Expedia. Two itineraries but one trip: Itinerary #1: confirmation ZEECAI Flight 371 from MSY to DFW. AMERICAN Airlines. Itinerary #2: confirmation PWM7PK Flight 2371 from DFW to eventually MNL. UNITED Airlines. Flight 371 was delayed then eventually canceled leaving me with no way to get to my next flight. I had to cancel the entire trip. And now, because of Expedia it would cost an EXTRA $4,000 to $5,000 to make the trip. You need to make this right! It was supposed to be a fun, enjoyable time. Expedia has turned this into a nightmare.

Officially Devastated, Kelly Hayden 985.507.9515

I was researching a get a way package, and when I found an ideal itinerary, Expedia advertised the option to Book now Pay Later. So I tried to use that service, but when I got to the payment options field, the Book now Pay Later option was not offered.

I asked a customer service rep about using that option and was told I had to provide my credit card details in the payment filed in order to be able to use the Pay Later option, it seemed odd to me, but I trusted what the agent had told me to do, and used my credit card.

To my horror, I was billed the full amount of the package, and that Pay Later option was not offered. I complained to the agent and asked her to cancel the Itinerary but was told the airfare was not refundable or that i need it to take it up with the airline.

So I was…

I contacted Expedia to cancel my flights (3 People) On July 18 ~12:00 PM, I was confirmed that the flights were cancelled by your agent Jennifer, Case number S#114366107. Itinerary #72296923848495. I am still waiting for the refund. Can you please update me as to why this has not been processed yet?

I am paying interest on my credit card for something that I called with plenty on time for the airlines to resell my seats. So I don't understand why I am still waiting for it, since Jennifer had completed the refund process.

I believe that you own me this refund, If I was using another agency, this would have not happened. You acted as my agency for the tickets and have not followed through. Please see attached documents of the conversation between Jennifer and I. com

I had a flight cancelled at the last minute on August 12th and was tired and irate with the airline and needed a hotel so I used your app to find one nearby. I booked the mentioned above... it's not a hotel, it's someone renting an apartment! After I booked it ( was angry and upset so wanted the nearest place), I realized that when they say they'll contact you within 72 hours to make arrangement to stay and they require a $200 damage deposit... really hard to do at 9pm at night when I needed a HOTEL asap!.

I went to the address and no one was there, doors were locked as its an APARTMENT!

Why are you advertising this location under your hotels? needless to say I had no where's to stay that night as this owner didn't respond, your online chat was useless as it didn't help with anything and…

This company should not be allowed to run a business and after this horrible experience my family and I will never book through this company. My flight was canceled and they refused to contact the hotel to request my refund.

They claim they cannot make international calls, what kind of business works with hotels but has no ability to contact them??? I even purchased the protection in the event there is an emergency. I plan to continue my complaints until my voice is heard.

Bad business, no respect for their customers.

I recently booked a flight with Expedia and had to cancel it the same day, I went to the app, canceled the booking through the app and it also said I was good for a full refund because I canceled before 24h after booking, it came with some green text saying I was good and would be refunded within 3 days.

I didn’t think much of it. And moved on, didn’t look for any emails since it said in the app that I was good and as I said gave me a time for refund. 2 days later I got an email about the trip like I was not canceled, I talked to CUstomer Service and told them I keep getting emails like I have a booking when I didn’t but they said I did not cancel because I did not get an email.

And said they could not refund me since I didn’t have proof of cancellation. And offered me a credit in…

I was giving the wrong information about the hotel, like the following 4 items are included in the cost we are paying: 1 - The booking comes with Umbrellas and chairs for my 5 members family to be used on the beach. 2 - There are beds for the five of us. 3 - Beach passes for the five of us. 4 - Sure, you can have early check-in.

Based on the information we were provided, we decided to book the stay. After calling the hotel, we just found out and learned that the information we were provided by expedia reservation support are wrong. Nothing more than false promises to get us to book the reservation with the expedia reservation support. Additional charges will apply for the top 3 items and item number 4 is not available. Thus, we are asking for a full refund and cancellation of this false…

The hotel we booked doesn't exist. There was a no cancelation policy so we couldn't cancel either. We lost the hotel price and our precious time. In the middle of the night in Colombia its no fun to have to search a new hotel.

I booked a flight thru Expedia with American Air lines flight AA5332 leaving Birmingham Alabama going to Cleveland Hopkins with a lay over at Regan Washington. m. m. My flight was cancelled two times. I was stuck at the airport Friday and Saturday and they told me on Saturday that they would not have a flight leaving until Sunday August 7, 2022.

On Saturday August 6, 2022 I rented a car thru Expedia and paid $500. I called your customer service department several times and they were supposed to have a supervisor contact me which never happened. I called back a week later and spoke with a customer representative who hung up on me and never called me back.

I called back spoke with another representative Kllein and he said that their was nothing he could do for me and he would have a…

Canceled flights and missing connection flights for the whole family(4),without accepting responsibility

My flight you booked got canceled for 2 days my confirmation #7235196609890 CTPGSR we were to come back June 26th west jet never informed us until after midnight we were not going home until Tuesday 28th

I cannot get them to answer my questions by phone or chat. tonight. 72364854201292 I am very upset. I called and u said I cannot cancel reservation or insurance for tonight. I also chatted but could not get an answer. Your system automatically adds insurance. I thought I hit no but apparently I did not. Got charged $9. I did not need insurance. I am a long time customer. I think the $9 should be refunded or at least put into credit for Expedia. I don’t really like the fact that insurance is automatically charged. I will have to look at Kayak and others if we cannot do something about this. Thanks

Kent B. Bandy Raleigh, NC 919-525-7099 Kentban@yahoo.com

I was traveling on Miami , FL , on June with my wife . We book the hotel through Expedia. On first 10 minutes on the hotel one of the hotel employee stole my wallet. I call Expedia to complain, they don’t ever call the hotel to check if the complaint was real .

I call the banks to stop my credit cards and after I call the Miami police. My wallet was “found “ by next shift employee on the floor of lobby 6 hours later. Next morning the person who checked me in said he had the wallet all the time, he place by mistake next to the printer .

He never was on possession of my wallet, he had my CC and my driver license for check in . I had the wallet on my back pocket. He offered to walk us on our room to see if is ready .

When we ride the elevator ( before to get on) were another two hotel…

com. com Reward Night and I called in because I had received the credit for a reservation at the same hotel for the following day and it was also a pay at the hotel reservation. I pointed this out to at least 3 or 4 different agents and they all just kept saying it takes up to 35 days for the credit to post to your account once you have completed your stay.

I repeatedly asked to speak to a manager and not one person would transfer the call to a supervisor. Not one person was willing to look at the reservation to see what the problem was, and I was told by the first agent…

I booked a package trip with flights and hotel and upon arriving at the airport there was no airline tickets for my wife only for me. I called Expedia and they said they made a mistake and did not book my wife’s ticket and asked me to book a new flight so I did and they were pricey.

I was asked by them to email the receipts of the flights I purchased and now there trying to blame the airlines and they don’t want to refund my money. I’m out over $1000 in flights thanks to Expedia and will never use them again. They are CROOKS!!!!

I do all my travel arrangements in Expedia. I purchased a ticket to fly Ft Laud- Raleigh-Durham. NC on July 22. But the convention was cancelled. Itinerary # 72268359407093. I was told that I would get a credit in Delta Airlines of $317 which is the price I paid for the ticket That ticket price was on the Expedia website when I purchased it.

I tried to use that credit to go to the same location but this time on August 16 returning the 17,2022. I was informed by one of your agents, that In order to use the credit of $317, I would have to pay $100 penalty and $178 for the difference of what the ticket costs now.

That would have been $595! When I looked at the ticket price today, The price was even cheaper than $317 it was actually $250 . I mentioned the fact to the agent and she told me that…

I had flight credit from West Jet and made 7 separate phone calls trying to use my flight credit. After spending hours and hours on the phone, Expedia failed to get this processed. Poor business

My return flight got cancelled and I have been calling Expedia to reschedule it and I have talked to over 7 different ppl in different countries and NONE could help me. They simple say there is no other option in any other day. They leave me waiting for over 30min on hold giving NO update, no solution or anything.

This is ridiculous.

The WORSE call center I have ever contacted. My return flight was suppose to be tomorrow and I have no solution what so ever.

Please find in the attachment a complaint for car rental Expedia itinerary 72319825781295

I called to get help with my United credits. The man who picked up claimed his name was Ritik. He claimed something specific about the terms and conditions of the credits, but when I asked him if I could see the documentation, he told me that is impossible (really???).

At this point, I asked him to connect me to a supervisor or someone else. At this time, he repeatedly yelled over me, put himself on silent for 10-15 minutes or more at a time.

I asked him to connect me to someone else multiple times, and was rebuffed either by being yelled at or being given the silent treatment. Until eventually, he put me on hold for about 30 seconds and then claimed to be Manish the supervisor, and didn't even try to hide the fact he was the same person (background noises and voices were the same).

At…