Expedia

It is really disappointed my situation My flight was cancelled due huracán Fiona Expedía has not been able to solve the problem Turkish airline put me as ni show .. even though all flights were cancelled due weather Now they say I have to call the airline … out their hands ..

the airline back to Expedia again I contact a supervisor after 4 hours of being on line / name Jorge Lopez Gave me 5 weeks ago case number 131053527.. never gave me an update Still calling and no solution ti my case

We purchased plane tickets on Expedia and we chose British Airways. Unfortunately, due to two COVID travel restrictions and cruise cancellations we had to change our tickets twice. The second time we were not able to use our scheduled flight as Italy made a last-minute change requiring anyone who even transited through Great Britain had to quarantine for ten days.

This was not our fault. We begged Expedia for help. Every British Airways flight transited through Heathrow except for one that said "British Airways operated by American Airlines". When we called we were told that it had to be a British Airways flight.

Since there were none we could take, we had to cancel the flight and accept credit. 05. We had been hesitant to re-book as we did not want to go…

I have requested an invoice for my stay on over 7 occasions now. Admittedly i had lost my confirmation email and struggled to supply relevent information but was originally able to supply name, dates, email address and phone number to no avail. After several attempts and with no real success from the Expedia customer portal I rang the Hotel i stayed in directly to obtain my Expedia booking number, Hotel booking confirmation number and have since supplied these details also.

Again apparently no one can help me. You seem to have enough details to take my money but not supply an invoice. I am very very angry at the complete lack of support from multiple customer service staff. Not one person even tried to ring me to help sort the issue out. Guest Name - Andrew Christian & Kieran Witt (2…

I bought a plane ticket from Expedia. My ticket was canceled by the airline before the flight departure date. They said they would be refunded. But the money did not go into my bank account. I contacted the airline and they said the refund was made to Expedia.

I contacted Expedia, but they said that the airline deposited it into my bank account. I checked my account, but the money was not in my account. I contacted again, they said that I should contact my bank, I also contacted the bank, but they confirmed that the money was not deposited.

I contacted Expedia again and threw evidence that the refund was not made, but they repeat that the refund was made despite the multiples.

We booked through Expedia a room that had so many issues, the biggest of which our room flooded nightly with no help from the property. We checked out 3 days early and cannot get our refund.

booked flights from CMN to SFO with stop at JFK. Flight AT200 on October 31 was rescheduled to depart 3 hours later,that gave me only 1 hour 35 minutes to change planes. Gates to flights close 15 minutes before departure.

Therefore I couldn't make my connecting flight. Incurred expenses because of the delay. Would like documentation for the delay for the travel insurance. Royal Air Maroc says its American Airlines responsibility to provide the information. American Airlines says that it's Royal Air Maroc's responsibility.

Expedia had American Airlines write the ticket. It's a merry go round. PLEASE HELP ME WITH THE DOCUMENTATION THAT I NEED FOR THE INSURANCE. I HAD A LONG CHAT WITH EXPEDIA ABOUT THIS ISSUE BEFORE THE FLIGHT AND WAS TOLD NO PROBLEM. AND THERE WAS ONE.

Reserved a rental car as part of a package deal with Expedia. We got to the rental desk with Thrifty and we may aswell have not had one ‘reserved’ as we had to go through the entire process there. During the process the gentlemen who seemed to not entirely know what he was doing, ran my credit score and deemed it to not be good enough to pick up the rental car we reserved despite it being over 700.

I’m not entirely sure what they deem to be a good enough credit score but if I can buy my house then I’m sure it’s high enough to rent a compact car for four days.

They say count to ten and make sure well I'm sure Expedia ripped me off for $1000 a trip to see family for the holidays, and told me I have to wait up to 7 days for my refund of $1000 trip is in 2 days and Bankid supervisor Nandidi said Expedia doesn't answer to no one but Expedia this company should be under federal review I purchased a ticket they only could purchase the one way in stead of cancelling the transaction they took $699 I thought I need to complete the information like our names and

birthday so I did and they took the other $330 when I called they said the trip was cancelled and I have to wait 7 days why wasn't my transaction cancelled in the beginning

This is the letter I sent to Expedia. I also have screenshots of customer service wait times of almost 3 hours. Representatives on chat that call you back and have you on hold for over 2 and a half hours and then hang up. You can't call back on the caller ID number they called from and despite they know they have had you on hold for hours and they have your number they make no effort to call back.

The purpose of this email is to request a refund or airline credit. It is also to complain about poor customer service and the inability to contact customer care when needed to cancel a business-class return flight.

Air Canada Confirmation: 4U64CY Expedia itinerary: 72403774789466

I’m writing on behalf of my elderly parents because I booked a return ticket for them from Dubai to Newark on…

Still waiting on my refund from April of this year for unused car insurance. I received a refund number but no refund.

Confirmation : GQTEWB, UPNE5H Expedia No 72403326481072

Dear Madam/Sir,

I have been informed by Turkish Airlines that the flight from IST to VIE on my ticket from BKK has been cancelled.

I have tried to use the Manage Reservation to reschedule the corresponding flight - to no avail!

I have approached the Turkish Airlines office in SGN to request a manual change - to no avail, again! They claim this is an Oman Air ticket and they should be dealing with this issue. Oman Air remains inactive...

As things stand now, 1) I have no ticket; 2) I am offered no rescheduling option; 3) I am going to incur additional expenses; 4) I will miss some appointments!!! Not to mention the stress that is building up although I have no responsibility in it.

I would appreciate it if you could look into the…

Need full refund hotel candolim goa Godwin Given small room not suite paid for suite

We booked air tickets up and down from Hyderabad to sanfransico, on 10/06/2022 our flight AIR INDIA ( AI698) from hyderabad to mumbai got delayed and due to this we are unable to catch the connective flight BRITISH AIRWAYS at mumbai to London. Hence we booked the tickets from other Air ways from Hyderabad to Sanfransico.

Due to above reason our down words tickets are also cancelled by British Airways on 10/07/2022, again we booked through other air ways from Sanfransisco to Hyderabad.

we lost both up and down tickets fairs, hence we request the Expedia for the refund of the fairs.

Air india conformation :Y85LB, British air ways :49J976.

We booked a complaint with British airways and the refefence number is 23302403.

GCK

On September 14th, 2022I attempted to rent a car through Expedia (using SIXT as the car rental service). I put in all of the information, including my credit card number, but a message appeared to the effect that "there was some problem, you need to try again". Which I did. With the same message coming up. I ended up renting the car in Orlando through a different mode.

Shortly afterward, I check my email and saw that the transaction has indeed gone through, contrary to you error message - twice! I called Expedia, and was told I must call SIXT. I called SIXT and was told that they needed to have an agent to agent conversation with Expedia. I called Expedia back and they didn't know what to make of it.

I then filed a complaint with my credit card company - and they, too, were unable to…

I changed my booking date and paid the difference in the ticket price and got ticket conformational email. After 2 day, I called Expedia and the agent told me the ticket was issued and confirmed and you don’t have to pay any additional fees and also sent me a conformational email. Today, I received an email showing that the ticket is canceled and I have to pay the difference in the ticket price again.

I have been trying to get clarification on the transfer of my luggage on two separate tickets I purchased with you. Seoul to Hong Kong on 22/11/2022 (Your ref:72418633218423) and Hong Kong to London/Lisbon on the same date (your ref:72312656204454).

I am asking if you can assist me in making this one ticket, so that I can check my baggage all the way from Seoul to Lisbon, rather than having to go through HK Covid procedures to collect my bags and re check in. Your respondents didn't have a clue on how through luggage on flights, to the extent that they informed me that I would also have to collect my bags and re check in on mt London to Lisbon flight. In my opinion , a basic understanding of how 'through baggage' procedures work is essential for your employees, but is sadly lacking.…

I have booked several trips thru Expedia and have never had a problem.

However with this new trip I booked in Sept, I am highly annoyed. Let start from the beginning. The trip is booked for 4 couples going to Montego Bay Jamaica on Feb 14th 2023. Everything was good until I went on and check the trip and Sprirt Airlines had cancelled our flight (not sure how long it was cancelled) and not 1 of couples on this trip got an email stating flight was cancelled.

I immediately called Expedia and the person I dealt with wasn't much help at all. She told me I had to call Spirit myself and request a refund and than book my own flight to Montego Bay. Needless to say the trip now has cost me another $150 to switch flights and about 5 hrs of my time on the phone trying to resolve this issue.

I am so…

I made a hotel reservation with Expedia, within 5 minutes of confirmation I realized the dates were wrong. I immediately contacted Expedia and they said they needed to check with the hotel for approval on a modification of the reservation.

That is not true, the hotel is not able to modify the reservation and it is ultimately up to Expedia to make the modification. So now I am forced to make another reservation and ultimately pay double for a one night stay.

All Expedia was willing to do was site their policy, ridiculous. I work in customer service and there is always something that can be done to assist a customer. com is so accommodating.

My travel agent used you to rent a car from hertz.. I got charged an additional $766 and change for taxes and fees. Why? Your company would not, will not, has not, done anything to help me with this problem.

Your company does not stand behind clients you don't care. Itinerary # 72247081238651 Jonny olson

Cannot log in no response to request for password phoned hung up on me cause can't find booking number, want to cancel booking. Worst company I have ever dealt with

My husband and I got off to a terrible 20th anniversary today due to Expedia not transferring our prepaid credits to American Airlines for our trip. We were told by an expedia agent that our flight was confirmed and we were even allowed to logon to American Airlines and reserve the flight to include picking seats.

We arrived at the airport today to find out our credits were never submitted and the only way to keep our seats was to pay American Airlines out of pocket - so much for our planned excursions. The Expedia representative was unable to help and could not find any flights, so of course we were not going to miss a day of our planned celebration.

If there’s a way for us to be refunded it would be greatly appreciated to offset the more than triple price we had to pay for the flight…

I have bought air ticket threw for Gulf Air and paid extra £100 for seat ,when I checked in Air line counter officer said that air line hasn't received the money for the seat. Expedia giventhe seat no for both journey.

But air line is not accepted. Kind regards Sobhana

Expedia itinerary: 72118409161634 - the worst customer service experience EVER trying to obtain an airline credit for my mother (travel arrangements were processed using my Expedia account). The airline, Expedia and I are all in complete agreement as to the validity of the claim but we have been received nothing but false promises, an attempt to shift responsibility and outright lies for the last 16 MONTHS. I am happy to substantiate any or all of the aforementioned

First time using expedia I reserve a room that was filthy and did not stay in this room. I asked them nicely to please refund my money and they have not refunded my money. I will never use expedia again .. terrible company !!!!

They cancel flight bookings even though they have had the booking paid for 5 months . They do not care about their customers only the money they are making. Absolutely no customer service at all!!

Hello I want to file a complaint regarding my booking #IVTKFN made through Expedia that Qatar supposely cancelled. An Expedia agent previously told me I needed to contact them directly to resolve the issue as it was no longer in your hands. Ticket #1573734471335, Confirmation #SGYDOC.

I have filed a complaint to Qatar and they have provided the response in the attachment. They states that the ticket I purchased through you to go to Thailand is still in your hand and that they have nothing to do with the situation. This is unacceptable. One of you is lying and I don`t appreciate it. As I mentioned to them, I am very frustrated with the way this was handled and with the poor assistance I have been provided. Being told to call Qatar, being told to call Expedia, and feeling like a ping pong…

Good Afternoon,

I have been working towards a mutually acceptable solution for travel plans I made on September 13, 2022.

This is a 50th Birthday celebration and I had decided to book my family in Business class and planned it for a few years to be in a financial position to do so.

After seeking legal counsel, I have contacted all channels (BBB, State Attorney General, Fair Trade Commission, Twitter to name a few) before looking at escalating this further to Small Claims and your email is one form of contact that has been listed.

Please find listed below the details of the booking complaint :-

I booked for 5 people to travel from Portland to Nairobi in Business Class. We noticed the flights went down September 15 by $7,000 in total. After reaching out to Expedia we were told there…

I inadvertently booked a room through Expedia at the Canad Inn in Grand Forks, ND. I would oh lost money with a cancellation!! It was for 2 queen size beds. I told the person there were no children. He wanted to give me a theme room.

I did not get what I wanted. I had to sleep on a child size bunk bed, not comfortable.

Also was charged a higher rate for this. I am very angry over this!!!!

I am trying to book a trip, and the website seems not to be working at the moment. I've tried various other hotels, and have even tried booking for other locations but it keeps saying that there's a problem. This has been happening for a few days, and I'm getting anxious as I'd like to book my trip as soon as possible.

Customer care service is not being very helpful in getting our refund for cancelled stay.. They keep giving random reference numbers which the bank cannot decipher.

The customer service rep was unprofessional I asked to speak to a supervisor numerous times he put me on hold never returned with a supervisor each time he came back with something different. He kept disregarding the fact that I was asking to speak to a supervisor.

I wanted to use my flight credits. I was told that I had to split my tickets. I found a round trip ticket for $370 he told me since I had to split the tickets the one way would be $300+

I just phoned Expedia to upgrade my seat on my Flight to Mexico City/Huatulco with Aeromexico/West Jet. Confirmation: GQBVRV Itinerary: 72403325351421 I was told and charged 160.00 extra for the two seats as they said I didn’t have a seat. I was trying to upgrade and only got economy again. Then they told me to email auth@skyhikes.com and the girl didn’t speak English and after giving her my email a dozen times she still didn’t get it right. I never received an email and the email address is under repair. I am really passed after 40 minutes on the phone. Can you help me.

Thank you Valerie Bowser

Lisa Radford, a senior analyst within the company abruptly canceled my booking in the middle of our email discussions about a dispute. She failed to call me as I had requested and never bothered to get back to me after I asked about the cancellation. I have always booked my accommodation through Expedia but after this experience I don’t trust the company anymore.

I booked a room online through Expedia and the dates were fixed for 2 weeks later than the date I needed to check in. I did go in and change the date manually however when I got to the hotel to check in I was told they were booked and that my reservation was made for 2 weeks later.

31 which is completely unacceptable. I never got a room and would like to be refunded the money. Can someone please reach out to me in regards to this matter please?

i reservation for car rental on the October 25, 2022, for car October 31, 2022. i accidently put PM, instead of AM. i called expedia ten minutes later after i notice the error. They telling me that can't change my reservation i would pay $100.

It doesnt make sense that cant change when just made the called. this Sixi car rental

Online booking was not what occurred at the sales counter. I booked a car to be dropped off at a different location other than the location the rental car said I should.

I used the online form to book a car rental, and booked from Ohio to Illinois. I specifically asked to be able to drop off the car in Illinois. No problem finding rentals, and all was good. I showed up to pick the car, and was instructed by the person, that the rental was in fact to be returned to Ohio.

When I told her that was not what I ordered, the girl did her best to rescue me from the dilemma, but it did it couldn't be resolved by her, as it was booked trough Expedia, and to further my problem it couldn't be changed. I then called the rental carrier, and was advised to change the drop off, after renting the car, which didn't go well either.

I then reached out to Expedia, and again was told that it wasn't their problem and nothing more could be done. No refund, no help nothing.

Unacceptable Exact trip exchange policy.

As an Expedia Gold customer for years, I find a recent practice by Expedia its partner Royal Air Maroc to be deceptive and unacceptable.

My flight from Istanbul to Fez on Royal Air Maroc (Expedia itinerary 72200167487615) was cancelled by the airline when all borders to Morocco were closed due to Covid 19. A full value airline credit was promptly issued.

However, when I tried to use the credit, the Expedia site prompted me to apply the credit to ANY Royal Air Maroc flight (using the "find flights" link in the airline credit listing.

This online process inaccurately applied the two credits stemming from this cancellation. Upon calling Customer Support, I was informed that the credit was only good for flights from the original flight origin,…

Either Expedia or Budget screwed up on my reserved arrival time and even though I had confirmation and the agent said that the time showed up on my reservation, I was told I had no option other than to cancel my reservation and re-book, which cost me an additional $100.

Budget claimed it was Expedia's fault and wouldn't do anything. Expedia claimed it was Budget's fault and wouldn't do anything. It's unbelievable that I'd be penalized for an error that wasn't my doing!

I dealt with a virtual agent named Leo who was entirely unhelpful. He lied to me several times, making false excuses such as saying that I booked my seating arrangements on another website when obviously they were booked on Expedia‘s website.

He also said he wasn’t able to contact one of the airlines because they were closed. Immediately afterward I called them and found that they were open. Several other instances like that. He wasted about an hour and a half of my time.

This person needs to be reprimanded. Fortunately I was able to get a helpful agent next but if that hadn’t happened I would’ve never used Expedia again. And I’m still having my doubts about it actually.

Hello.

My name is Debra Bishop. I booked a trip online through Expedia for my son, Justin, to travel from Bangor to Austin on December 26th, 2021, Itinerary # 72164911516203. He was unable to travel. I received an airfare credit in the amount of $445.20 and was told he had until September 17th, 2022 to use it. On August 11, I chatted with Mariangela, a virtual Expedia agent. I asked if the date could be extended. Mariangela informed me that "as per checking here the validity of your ticket is up until November 2022. And that is the most updated policy Debra." I responded by saying, "So, instead of September, it is November? Is that with an additional fee? Is there a day?" Mariangela replied with, "Good thing, there is no additional fee for the validity however at the time of reissue any…

I had a reservation for a hotel room in Rochester for the night of 10/14/22. When I arrived, dropped off by Lyft, There was nobody at the front desk, just a note that said they were full. When a front desk person finally arrived, he confirmed this, and said their sister company hotel was also full.

I had no car, no room, in a town I had never been to, at midnight. I ended up spending more money on Lyft, to take me to a Denny's restaurant, where I spent the night drinking coffee.

Hi dear sir or madam I have purchased tickets from Expedia agents but my problem is in Manila Philippines. Thai airways use terminal 1 I’m coming connected flight from terminal 3 so I can’t transfer in Manila so the Expedia agents cancel my trip.

But until now I don’t have received my payment. please send my payment I have to contact Thai airways customer service email and receive this email from Thai airways please follow up this email thank you.

Hi I checked in the Vaughn inn motel on Friday night and found bedbugs, dirty bathroom and floors and checked out. i want full refund as i have been treated unfairly with disrespect through the hotel manager. Regards Orbitz travel confirmation - Fri, Oct 7. - (Itinerary # 72406085473025)

We had a trip cancelled last year (due to Covid) and Expedia gave us flight credits. So today, I tried to utilizes one of the flight credits for my son because it was booked under his name. We had $565 worth of credit to use so I found a roundtrip ticket for $635.

After about 30-min of digging through the Expedia website on "How to use flight credits", I finally had to call the help line. OUCH!! but it cost over $150 more!! I had to speak to 2 lower level phone operators and ultimately one 'supervisor'.

I'm not racist and I don't believe in "killing the messenger " but everyone I spoke with used English as a second language and were VERY hard to understand and to be understood, except for the supervisor guy. He spoke pretty good English.

None of them could explain clearly why I had to…

I paid for a protection plan when I booked my car rental to Edinburgh, in Expedia.com. When I went to Europcar to get the car I was informed that the protection plan that I paid for, wasn't valid in Scotland. So I had to pay 29£/ per day in order to have the mandatory insurance protection for rented cars in Scotland. Due to this unpleasant situation and to the fact that I shouldn't have been offered an invalid protection plan, I want to ask for the refund of the money I paid.

My rental details: Pick-up Thu, Aug 11 at 1:30pm Reserved for Ricardo Martins Europcar Car Rental Centre, Edinburgh, GBR Hours of operation: 7:00am - 10:00pm Alt Drop-off Thu, Aug 18 at 4:00am Europcar Car Rental Centre, Edinburgh, GBR Hours of operation: 7:00am - 10:00pm

Pricing Summary Collected at Expedia…

I have booked 2 books in ooty and paid amount in the expedia app after a week I went to the location at 4 pm IST to hotel RJ inn on 3rd Oct(booked date) but they told me we are not accepting online bookings. They did not provide the rooms.

I have called property owner(mentioned in booking details) from my number he didn't receive, after a while he received from another number and he told to talk to contact Expedia customer support that I can't reach it says the number doesn't exist and there is no chat support in Expedia(checked in google) The trip didn't go well and we lost about 10k left ooty that day due to unavailable of rooms at the last minute in Ooty.

I need at least the amount paid to book to be refunded. Please provide me with a contact number to support this issue, This is the…

Called to extend my flight from Tampa to pa. I had checked in , but realized we weren’t able to get to airport due to hurricane Ian. Customer service guy took 3 hours to figure this out and I still had to pay over 600 dollars.

I won’t use Expedia again

I made 2 phones to Expedia to purchase travel insurance after receiving an email from Expedia noting I could add this to my booking. After consulting with friends it seemed the smart thing to do in this travel environment, COVID, etc.

I made the call because the purchase online did not go through. It noted I had until 2;27 on October 2nd to purchase. I tried 17 times and each time received an error code to try again in a few minutes. I was using the same credit card I used for my booking. Itinerary #72401431131477.

The first agent noted I had to call Travel Guard. I called Travel Guard sale and it had a 45-minute wait time. This would have been after my time allowed for the purchase. The second agent, supervisor named Jes, kept repeating herself and then finally after saying she could…

So I have a wedding to attend and I wanted to stay closer to it because it's far from my home. I went to book and found a place showing one price of $86 and then it took me to a second page asking if I wanted to pay now it would be $86 or if I wanted to pay later $195 so I obviously pushed the button for pay now. It took me to the checkout page and it was still showing the price of $195 a night not the $89. So I thought it might be an internet issue so I Opened a new web page and tried again and again and it was still showing the $89 and taking me to the $195 at check out. I decided to call customer service thinking that they would be able to correct the price to what was shown on the 2 pages.

At that time I was speaking to someone named Jada that spoke so fast I had no idea what he said…