Expedia

62. I rescheduled the reservation for December 24- 29 2022 through Expedia. The Clermont Hotel London, Charing Cross is requesting an email regarding the amendment . I have emailed Expedia and made dozens of phone calls including screenshots of the conversation documenting the request to reschedule.

I am requesting a refund due to Expedia's failure to reschedule and lack of communication. My receipt itinerary # is 72270932291459. I have included the screenshots requesting the change.

i have contacted expedia twice now to report suspicious emsil activity after making a booking in paris. they have not replied on their so called customer service tool. unfortunately ive made a lot of bookings through them and it will cost me money to cancel.

pathetic service they have no duty of care to those using the tools. disgusted!

Good morning,

Wish you a very happy new year.

I had booked for a stay at Marriott, Nassau as per the details shown below.

However due to extreme weather conditions my flights were cancelled and I could not go to Nassau.

As the reason behind me not able to go is considered “As an act of God” I request you to sympathetically consider my case and give me the refund.

My Expedia itinerary number is: 72398034077804

To give you further background on the issue, Expedia came back to me multiple times saying that they were not able to contact Marriott. I had to arrange a 3 way call to get Mariott and Expedia talking.

I was having issues with the system being down on Expedia end and it wouldn't process my car rental reservation. I call customer service and was told that my to transaction was canceled cause they couldn't find my reservation and was told by customer service to make another reservation.

59 now I have to wait to get refunded and I'm the one that have to contact my back to dispute something that customer service should've took care of when I called. I was booking a trip to Vegas through Expedia not sure if I should now!!!!!

They lie to their client to not reimburse our money Don’t do business with them

I've been online, in chats, and on the phone for hours trying to use a $1500 credit for JetBlue, that was issued through Expedia. They have made it virtually impossible to use the credit - it doesn't work online, chat can't process it correctly, and over the phone, they've tried to gauge me on the price of the ticket, almost doubling the price that JetBlue's website shows. At this point, I'm considering this theft and will be taking legal action to recoup my money.

RE: Itinerary # 72305770105660 (Moon Palace Cancun) I would like you to explain me what kind of benefits brings this resort even after having been named “Expedia VIP guest” when I checked-in: a) A complimentary bottle of californian wine in the room → the fact is that drinking it at the lobby or at any of the restaurants has no cost since it is inside the resort’s “all inclusive plan” !!!! b) A “resort credits coupon” that supposedly could be used to cover a massage at the spa → the fact is that besides it, the hotel additionally charges to your hotel bill more than USD 40!!!

c) I needed to print my boarding passes for my return flight. I downloaded them to a USB sticker from my laptop. I went to 3 different counters to do so but I couldn’t achieved it. In all of them I was told that the…

I am about to book a vacation package but want to confirm details on refund/cancellation.

But this is what I got back from the Agent - Hisham: "The cancellation of the hotel reservation is shown in the page did not you see it ?" "To be honest IDK"

Trying to change a booking. I need to cancel one of the two nights booked but can not contact Expedia. The virtual agent online requires an itinerary number which was never received. The contact number belongs to the company I booked the Air BNB with but Expedia accepted the money so the place I actually booked can't help.

I will be giving 2 weeks notice so more than adequate for a refund of the night of 13/1 however I have now wasted 2 days trying to contact Expedia without success. Had I realised I wasn't going to the company direct I would never had made the booking, and after this experience will never book with Expedia again.

Can’t get in touch with anyone

I booked a reservation for my daughter for Jan2-Jan5. I also purchased insurance in case I needed to cancel (mainly because it's winter). On Jan 2 she awoke to find her car had been stolen. I had to cancel because she had no transportation and had to spend the day filling a police report.

I was told the insurance didn't cover that so I asked if I could reschedule and was told I would still be charged the full amount and have to pay for the reschedule dates also. After hours of trying to straighten things out I finally got to speak on the phone to an actual person (who was helpful in explaining things that people should know before purchasing insurance) who helped me know that stolen vehicle (which should fall un interruptions in travel) wasn't covered and

that I could still file a claim…

Purchased flights through Expedia to fly from Ireland to Japan for March 2020 using British Airways. Purchased November 2019, Ref:7498390599244. Unable to fly due to Covid-19, Expedia stated I was eligible for a refund or flight credit. I have contact several times requesting either the refund or to use the credit but nothing.

Continuously lied to by Expedia agents. Suggestion of me purchasing a further new flight to the same value and then requesting a refund for the old flight? So I'm already down the original purchase price and they want me to pay the same amount again in order to get a refund?!

This is not how a business treats customers! I was unable to fly they assured I was eligible for a refund or credit, they have provided neither and now ridiculous suggestions that I pay…

Purchased flights through Expedia to fly from Ireland to Japan for March 2020 using British Airways. Purchased November 2019, Ref:7498390599244. Unable to fly due to Covid-19, Expedia stated I was eligible for a refund or flight credit. I have contact several times requesting either the refund or to use the credit but nothing??

Continuously lied to by Expedia agents. Suggestion of me purchasing a further flight to the same value and then requesting a refund for the old flight? So I'm already down the original purchase price and they want me to pay the same amount again in order to get a refund?!

This is not how a business treats customers! I was unable to fly they assured I was eligible for a refund or credit, they have provided neither and now ridiculous suggestions that I pay further…

Airline cancelled my flight. I’ve been trying to get a replacement flight for 2 weeks. Every staff tells me to wait for 48hours but nothing happens after that. I have contacted Expedia over 5 times and spent half a day each time to sort out but I’m not getting anywhere.

I can’t call them directly and they don’t call/email me back. I’m done explaining myself over and over again. They don’t even transfer the call to a supervisor, I’m just not getting anywhere, pathetic customer service in my opinion, no one is taking ownership and keep dragging.

Is there anyone who can assist me?

I attempted to book a flight for my daughter over the holidays.

Long story short we arrived to the airport, printed the ticket, and the booking had me as the passenger instead of my daughter.

I entered all her info in as the passenger not me at all, I’m only the account holder for the Expedia account.

Expedia customer service told me I couldn’t get a refund because I had an opportunity to verify before I made the purchase. If that was the case I wouldn’t have made the purchase because it has my daughters info as the passenger the entire freaking time I was making the booking.

Customer service refuses to allow me to speak to a manager about the situation and just treats it like I decided to do some shady crap when they’re stealing my money.

Absolutely insane will never use Expedia…

After 2 phone calls each lasting an average of 45min the agent provided me with an air fair almost $150 more than what the actual airline site offered. Then they restricted my travels to only US territory even though my original reservation was for a non US Caribbean island.

I requested to speak to a supervisor and was promised a phone call. After a 2 hour wait and never receiving the call i decidió call again to which lead to a new agent and start the whole process from the beginning leading to 2 advirtió al call of 59 minutes and 47 minutes.

I again requested to speak to a supervisor and I am still waiting to hear from them! I have a credit of $322 per person to be used towards this offer and they are making it impossible to make this reservation possible while the airfares continue to…

I paid extra to have my wife have a carry on. In Chicago they told her they don't have room and will send it the following day. I paid for free carry on so who's reimbursing me for a fee they didn't fulfill.

Misleading and mis-sold information on website

The worest for reservation The worest in Custumer service They donot care about ur time ur plans One problem happened the airline change the schedule of the flight and I have work and the airline asked me to contact expedia as it’s the source of booking for me Expedia told me contact the airline We kept on that for three days And their customers service answered me if u want to complain Go and complain we Donot care I think very unprofessional answer Donot trust expedia

Our Expedia/Air Canada February 23rd flight was changed to a later time not giving enough time to make our connection out of Vancouver. I contacted Expedia the following day to complain that I had not accepted the changes nor confirmed as stated.

I was told that since I had not refused within 4 hours from the 10:27 pm email time that to them is acceptance. The only repeated option offered was to cancel with no refund. UNACCEPTABLE bad business bordering on criminal. Never again with Expedia. Bill N Bousada

Our Expedia/Air Canada February 23rd flight was changed to a later time not giving enough time to make our connection out of Vancouver. I contacted Expedia the following day to complain that I had not accepted the changes nor confirmed as stated.

I was told that since I had not refused within 4 hours from the 10:27 pm email time that to them is acceptance. The only repeated option offered was to cancel with no refund. UNACCEPTABLE bad business bordering on criminal. Never again with Expedia. Bill N Bousada

com for pickup on 25th Dec 2022 and drop off on 27th Dec. I was flying from CT (BDL) to Las Vegas and then picking the car from Vegas airport. Because of storm on 22nd Dec my fight got cancelled with no certainty of next available flight from Hartford to Las Vegas.

I called Expedia on 23rd Dec morning and requested cancellation explaining them the situation. 55 that I paid making the reservations. Please help me.

I bought my ticket on the Expedia website, and they included a price for first checked baggage, but then now that I am going to take my flight, it doesn't include it as American Airlines stipulates on their website that that's not how they work things -- you always have to pay for your baggage when you arrive at the airport, even if a third party makes you pay for baggage. I would like my hundred dollars sent back.

Expedia’s customer support is very bad. Connecting with a life agent is impossible and the option under the support portal are not helpful.

I booked a flight through Expedia. ” Due to this, I proceeded to spend hours attempting to contact an agent to assist me in cancelling my flight. I was not able to get in contact with an agent until the following day after my flight had departed.

The agent stated that since my flight had departed, I could no longer get a refund. I would like a refund for the flight since it is not my fault that I was unable to cancel through “errors” and not being able to talk to any agents.

I’m unsure what was happening with the staff, but nobody would answer my pleas for assistance. That’s poor customer service and out of my hands. For the pain and suffering this has caused me, the least I am asking for is a refund or some compensation.

We have our hotel listed in Expedia and we have raised two invoices with them on 12/05/22, still they did not pay us when payment meant to be made within 7 days. Everytime I chat with them, they send the same generic answer.

This will be resolved in 24 hours. Or manager will call you. But we do not get any answer from them.

Problem with my hotel reservation at Grand Sagcanlar Hotel Istanbul ref. 72381192403052 I made a reservation for 4 people - 2 adults and 2 young children (ages 6 and 2). The reservation I just noticed is showing 2 adults with 1 Kingsize bed and 1 double bed.

I was refused check in yesterday night until I pay an additional $175 which I paid as it was late and I had young children. The hotel don’t have a double standard room with a Kingsize bed and a double bed.

This is the misrepresentation of information which has left me stranded and out of pocket. Can someone please resolve this ASAP. I am still in Istanbul until 30/12/22. I am extremely disappointed at this outcome and messed up the family holiday plans.

I was given a West Jet airline credit for a canceled flight from Toronto to Edinburgh, Scotland this past June due to the passing of my father in law. The credit was for $630 and was told to use on a flight only for myself wherever the credit was eligible.

I booked a flight with Expedia from Toronto to Fort Lauderdale which my credit covered the flight as per their booking site. two days later the flight was canceled be Expedia and said the credit was not applied. I have email documentation showing otherwise.

My wife paid $569 to get on the same flight with me and now she has a credit of $569 with West Jet as we had to cancel our stay in Florida. To get those same flights using my credit again, I would have to pay $600 additional apparently including my credit and my wife would have to…

I have been given the runaround by staff about how to get my refund paid to Expedia by Air Canada re. my unused return flight from SVD in April 2020. Other travellers who used other travel agencies have already received their refunds.

I am a75 year old retiree and I need my refund. 21,2019, but because of Covid AC announced that they will discontinue flights before APL 21. I tried unsuccessfully for days to get through to Expedia to change my flight. 94.

” I am still waiting . I forwarded that email to employee and still nothing.

I booked a room, itinerary # 72447532927045, on 12/13/22 through 12/20/22 for a single room, 2 beds. The accommodation took a place in a shared room which was not agreed on. At arrival the manager said he will accommodate the following day and give me a room to myself instead he gave me a sick roommate, coughing all night long, who made me sick as well until today.

The following night I got a snoring roommate, went to complain around 2:30 Am in hope of getting a single room, but in vain. Instead, the manger went and woke him up and asking him to stop snoring. The manger left and the guy went back snoring, this how they resolve problem.

On the night of 12/19/22 they had a barbecue at 12 AM , yes 12 Am, I was very patient, but around 2 AM I could not take any longer, I picked my stuff and…

I made a reservation for THE WESTIN HOUSTON MEDICAL CENTER in Houtson, for Feb 3 -5 First off I didnt know it was expedia I thought I was booking it through the hotel. So The church having a conference at the hotel.

The head of the conference Patrice Jacques said we are to get a conference rate. So I called the hotel they then told me I booked thru expedia which I had no idea til the Westin Hotel told me. So I called you all back to ask them to move my reservation over to the conference, I was told no.

I am not asking for no refund just to move me with the conference rate because she paid for 20 rooms. I have not ever encountered anything like this before in my travels. All I ask is to be moved to the conference rooms since she already paid for them.

Can someone please help me wit this…

My travel booked via Expedia was cancelled by British airways airline, airline could not offer alternative solution. Expedias agent in the chat was not accommodating, chat was reinitiated, it took an hour to figure out that agent is not capable to contact airline and that this is required to initiate refund.

I could not see the status of my booking/refund online. Another attempt to check status with agent 6hours later and I got back that refund time line is 10 to 15 days, and I was almost threatened that if check stays again it will only delay the processing because it will rearrange queues.

Thi is not the way customer service expected to be!

We have been conned by an agent called himself James from a telephone no. 02032870741 to say that he can save us money to Larnaca. We did not doubt anything until he stated asking for the money Before asking for the passangers names.

As we realised that it was a conn we stopped the payment process. A few minutes later he was attempting to charge our card £400for a ticket to Dubai. We never approached him but he called us out of the blue.

Can anyone ring my no. In London for your own benefit. I have been trying hard to reach you by phone and email with no success. Please ring me as soon as possible. Dr. Guerguis ٠ 00447850218787 Awaiting your reply

I bought a British Airways (BA) Ticket through Expedia (booking ref: 2PAG8X) to travel with my family from Israel to New York in July 2021 and onward to the UK on Iberia (booking ref: JCD4B) a couple of months later. The BA Ticket involved a change at London Heathrow and transfer to JFK New York. Thus there were three legs in the complete booking.

BA canceled the first leg, replacing it with an alternative that would arrive in LHR after departure of the “connecting” flight. After much calling, I was advised I could either cancel the whole ticket or make a change so they connected again.

With BA flights reduced, this would mean an overnight at LHR, clearing UK immigration, at a time when US had banned UK citizens traveling to the US from UK ports due to pandemic.

I queried in many…

Booked a fare of $305 and was charged $341 on my card. The practice is called bait and switch. It is illegal. You must disclose the correct rate to be paid before charging.

. 72449388186279

Good afternoon, I just had a HORRIBLE EXPIERENCE i was on chat with an expedia Rep for 3 HOURS! All i wanted was a refund for my flight. My flight was cancelled and changed by Jetblue. Because the time i was given did not work for me i requested a refund.

Jetblue confirmed my flight on November 24 without my knowledge. I contacted Jetblue and asked for a refund they informed me that because i made the reservation with Expedia i needed to contact them and tell them that i qualified for a full refund because my flight had been changed for more than 2 hours of the original time.

I tried explaining this to the expedia rep asked several times for a supervisor and was told that the supervisor was going to tell me the same thing. After 3 HOURS!!!! A supervisor came on the line by this time i…

Their customer service is the worst. Every time I go to the chat I get different people giving the worse customer service ever, this last time I spoke to an agent named Hasham, he was extremely unprofessional and rude to a point that I requested to escalate the conversation to a superior and his response was "the manager will tell you the same". Unbelievable!!

I need to change my flight date and they are quoting me twice the prices that the airline and their own Expedia site is giving!!!

I booked Hotel Le Reve Pasadena and checked in Nov 18-19,2022. They said the booking charge inclusive of free breakfast. But suddenly and last miniute texted me no breakfast provided. And, pet allowed without mention any sur-charge but suddenly when checking-in, the staff charged my daughter ‘s Lok Lam Chan ‘ s room.

So, May I ask for reimbursement for without breakfast and pet charged?

My flights got canceled by airline and now almost a month past by I still don’t know if I can get my refund back or not Im already talked to 7 customer service every body told me the same thing is follow up with them in 72 hrs or a agent will call me but until now I still waiting on them and I asked if this take forever is that means I have to wait forever and they told me YES !!!

This is really ridiculous ! I spend the money and I didn’t cancel my flight and now I even don’t know if I can get my refund back ! And they told me I have to understand they are waiting on the airline to get back with them . Yes I understand.

But I want they understand I booked through Expedia and now a month past by no one fix the issue and I have to book other tickets because my flight get canceled! I NEED…

Booked flight and hotel. Expedia called the next day and said hotel was over booked and we needed to book another hotel. Had over 10 different calls to attempt to book a new hotel. Expedia representative could not find a new reservation and had multiple disconnected calls. Told that I could stay at same hotel with larger bed. Then next day sent another notice stating we where booked at the another hotel.

What a mess. I complained to TICO and plan to sue them in small claims court if they don’t give me the hotel for free. I spend at least 10 hrs on the phone to fix something they screwed up. Expedia should loose their license to operating in Canada or at least in Ontario.

First time we call customer service it was okay with the price but the site was given trouble we called the next day now the prices like three times four times more that is my complaint what is going on just because it's the holidays I thought they're supposed to be the best lies

I am trying to retrieve my refund since 06 month but still no any response. Every time i talked with customer executive , he make sure that they are processing but yet after 06 month of time wastage there is no any result. Pathetic service and very shameful customer care service.

Las year in December I got COVID 19 and had to cancel my flight i booked through Expedia. Expedia credited $260 and gave me 1 year to use it. At the end of November of this year I decided to use it for the flight.

i went on my account and when tried to use this credit it wouldn't through. For three days I was struggling and lost all the good price airfare. I called Expedia customer service, and they told me that could only get flight until December second to be completed.

I told them that it is not what is written on my confirmation, where it stated that until December 2nd i had to book but complete Until December 30th. For another 2 days back and forth I tried to talk to different representative, finally I emailed them a screenshot. And then they agreed.

However,, anytime they tried to…

WANTING A REFUND ON A FLIGHT THAT WAS CANCELLED. ONE LEG OF THE FLIGHT WAS CANCELLED WHICH MADE UP HAVE TO GET ANOTHER FLIGHT ON A DIFFERENT AIRLINES AND PAY 3 TIMES THE MONEY JUST TO GET HOME. WE WERE TOLD BY THE COUNTER PERSON AT SUN COUNTRY WE WOULD BE REFUNDED THE AMOUNT FOR THE LEG THAT WAS NOT USED/CANCELLED.

SUN COUNTY HAS STATED THEY HAVE REIMBURSED EXPEDIA, EXPEDIA SAYS NO, THEY WERE TO FAX ME CONFIRMATION OF THIS AND EXPEDIA DID NOT DO THIS. WE HAVE BEEN FIGHTING THIS CLAIM SINCE 2/26/22.

After numerous expedia emails changing our flights, We were sent a confirmation email with the details of out flight home from Vegas, however when we got to the airport, they did not have us on our flight. We had to phone expedia and after waiting almost an hour, we were told the agent who helped us got the flight but neglected to get our tickets.

they rerouted us but we ended up on a flight with an extra connection that got us home 5 hours later than we should have. It was a horrible experience to find yourself stranded without a flight. I expect to hear from expedia with some type of restitution.

I do not feel safe in this hotel. It is multiple hookers and prostitution going on, the rooms are dirty, it's very loud.

Itinerary #72270535653220 Discrepancy of 192$ seats selection credit waiting more than 3 months I have confirmation of Westjet that third party Expedia should credit me. I have contacted many time. By phone and do not receive credit Please advise or we have to complain with Tripadvisor and others travel ass.

59pm 3 sept made airline bookings. 02am 4 sept. Spoke to Paul who cx bkg DPS to SYD. Advised weeks later it would take 6-8 weeks for refund. (I have phoned Expedia & Virgin at least 40 phone calls. Virgin approved Expedia to refund however, to date nothing has been refunded.

I was told it would be deposited into my account Friday 25 November. Still not there. Now I am told the flight Expedia have is a flight from Columbia 14 November. After speaking to Adam Li from Expedia today, it appears there was some mix-up in Expedia’s system that now the refund will occur mid December. 06. au.

Please send urgent reply to both emails. 352. 72. Expedia also advised Virgin charge a cancellation fee of $85 per person. Having cancelled the Virgin flight 3 minutes after booking it, Virgin would not…

Do not believe in Expedia’s coupon! You will lose your money!!! Because local government’s restriction on foreign travelers during Covid, I couldn’t travel to my destination, I received two coupons for the hotel booking in the total amount of $481 from Expedia.

I was told that I need to make the booking through Expedia website before Dec 31, 2022, so I talked to an online agent and Expedia issue a 3rd coupon, combing the two coupons, in the amount of $400! ($81 short!

) When I tried to use the $400 coupon through Expedia website to book two rooms in the amount of $497 ($73 is tax), it only allows me to apply $216. I called to talk an agent over phone and below is the explanation.

So, DO NOT believe in Expedia’s coupon! You will NOT get the total of your money back！ 1. Why $81 short?…

EXPEDIA MADE ME HOTEL RESERVATION IN ISTANBUL FOR 3 ROOM FOR MY FAMILY AND FRIENDS. WHEN WE ARRIVED THE HOTEL STAFF STARTED TO ABUSE US VERBALLY EVERYDAY AND DEMANDING MONEY ABOVE WHAT HE HAD RESERVATION FOR AND ALREADY PAID. EVENTUALLY THE HOTEL SHOWED US AN EMAIL FROM EXPEDIA TO THE HOTEL SAYING: GO AHEAD AND CHARGE THESE PEOPLE ABOVE AND BEYOND RESERVATION AS YOU PLEASE.

THE ABUSE OF THE HOTEL TRYING TO EVICT US CONTINUED TO THE LAST DAY. WE COULD NOT ENJOY OUR VACATION AT ALL. I HAVE WRITTEN TO EXPEDIA FROM DAY A IN TURKEY WITH NO RESPONSE. 00 ON THE TOP OF ALL THE ABUSE AND INSULT WE RECEIVED.

I LIKE EXPEDIA TO GROW UP STAND TO ITS RESPONSIBILITY AND RETURN OUR MONEY SO WE WILL NOT START A LEGAL ACTION. IF EXPEDIA HAS DONE THIS TO US HAS DONE IT…