Expedia

Expedia is a horrendous company to work with. If you ever try to contact their customer service department, it will take at least 3 hours because every question you ask, you get put on hold for at least 10 minutes.

They then come back with none of your questions answered. I was unable to use my flight credit through the website for some reason and despite seeing over 11 flights at a certain price, they would only offer me flights at $1,200 over the price of the ticket online.

I was on hold for over 3 hours and still could not speak to a manager or have my questions answered. And I still haven't been able to use my credit that was given over 3 years ago due to a GLOBAL PANDEMIC.

They refuse to issue me a refund and they want me to just have $5,000 in credit go to waste. I am beyond…

I booked (2) British Airlines business class tkts through Expedia in Oct 2019 for travel May/June 2020. Flights were canceled in May due to COVID. Expedia emailed May 11. 2020 re: canceled flights and notified us we received a full credit.

In March 2022 called to book same flight using credits (2 hour call) . I had verified the BA rate and Expedia rate for the flights prior to call- approximately $3200 each. The agent secured the flight and proceeded to quote $13,894 in addition to the $6072 credit to book the new flight.

(Over $9,000 for each flight) . I purchased new tickets from travel agent, and requested a refund instead of a flight credit. After 4 months I had not received a refund. I tried again to book travel in August 2022.

(2-1/2 hour call) I thought my last experience was a…

Hello, I contacted Expedia my reservation on the 16th, then on the 17th, then I finally after 1 hour hold, talk to Expedia rep on the 18th, informed him that I tried canceling online, virtual agent could not verify rules. Agent informed me that I was within free cancellation.

He tried calling hotel, could not get hold of anyone. He said he will send a message to customer support, he informed me that he documented the record that he couldn’t get hold of agent to cancel and few times repeated that I will get my full refund.

I had spend past few weeks trying to explain to your representative that I needed full refund, you need to give me full refund as I was informed. As you record all the phone calls please listen to our conversation.

I would expect full refund before I would take other…

I booked a flight from Cody to Boston on May 28. The date was confirmed by Expedia. On May 28 i found that the flight is on May 30 (on UNITED air lines site). I had to make a lot of phone calls to get a change back to May 28. This cost me $805.

I cannot find to whom to complain, to find out what is the cause of the mistake. I want a refund for the added costs, I have all the Expedia-approved files in PDF format which is not accepted foe upload here

I rented a two cars via Expedia. The first car I had a $500 hold on my card because I picked up using a debit card instead of a credit card. It was never noted even in fine print that a major credit card was needed or a $500 hold would be put on your debit card.

I checked with the next rental car service and was told no debit card would be accepted. I can only pick up the car with a major credit card. I can't cancel. I can't even transfer the funds I paid to another rental.

When I tried I was told to cancel with the rental company. The rental company told me to cancel with Expedia. Expedia finally agreed to look into it and told me my reasoning for canceling was not enough to give me a refund.

Customers she should be told up front what is required for pick up so they know before they…

I made a reservation for 2 adults and 2 children (5 and 9) and when I arrived to the hotel I had to pay 700 dls because Expedia made the reservation for 2 adults and 2 babies. I spent more than four hours trying to communicate with Expedia and found a solution.

At the end a lady from Expedia suggested me to cancel the reservation and look for another hotel, but the call failed and I called back and Expedia did not want to find a solution for me and my family. The worst service!

I booked a reservation through Expedia for Howard Johnson in St Joseph/Benton Harbor. The day that I was supposed to arrive, early morning I got a call and had a family emergency. I contacted hotel to cancel and they said I would have to go through Expedia.

So I started contacting Expedia. They told me it had to be cancelled 24 hour notice but with circumstances I could talk with hotel and they might not charge me due to circumstances. I was charged by hotel and they want refund my money.

I have called Expedia and talked to three different people who said they would contact hotel and talk with manager and try to resolve this. I have gotten 3 emails that said they talked with Hotel manager and he would not refund me.

The manager told me that Expedia never contacted him personally.…

I originally made a reservation at the Woodlands Resort in TX from Jun 15-19 a regular room with Breakfast included. I then got on and added 2 more days, $1064 extra for 2 nights because my original room was not available the gentleman confirmed the booking including my breakfast.

00 they said that the breakfast was not included. that i had to contact expedia. I did for 4 days in a row i contacted expedia they stated they were sending email to to the hotel, the hotel never received the email.

Then they send me a copy of the email and they are asking the hotel to give me free breakfast because the agent made an error. The hotel refused to I was at the front desk 4 days out of my 6 it was a horrible experience like if i was begging for it when it was included in my original reservation and…

I received a Confirmation # via email-915517709966 I have been trying to change my reservation online without success FOR OVER TWO HOURS The phone # 800-319-4834 does not recognized my phone #, email or confirmation # MY HUSBAND HAS COVID AND HOTEL WILL NOT ACCEPT US I don’t want a refund but a change in reservation At this point I want compensation for my time, pain and suffering you have put me through Is this how billionaires make their money? Take my low earnings and give nothing!

I booked from the Expedia app and I wasn’t told that the pool had been closed.

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I wanted a hotel with a pool and specifically choose this hotel for that reason. I am really annoyed. I spoke to the manager who said Expedia should have this updated on their website for the hotel.

I purchased a luxury car to be picked up at Charlotte airport, 5/26. Upon arrival, they asked for my credit card which I did not have. I showed the email that tells you what documents to bring and credit card was not listed.

So, in order to get the car, we had to rebook under my BF's name. I was told to cancel the current reservation and I would get a refund since we booked the exact same car, just under a different name.

I called to confirm the refund would be processed and the representative said it was submitted and will be refunded since we got a car of the same value. no refund, after I was told it would be processed in 72 hours.

" Finally after 3 weeks, I get an email saying Sixt denied the refund (which makes no sense because I booked through Expedia). So, I call Sixt and said…

I attempted to book flights for myself and my husband using credits. I have spent nine hours on the phone. They will only book mine. They keep telling me to call the airline to book my husbands ticket after initially saying they would book his.

They told me they they booked his and did not. Worst customer service I ever received

Where do I start??!! My most recent experience booking travel through Expedia has been an absolute nightmare. It's too time consuming and frustrating to go into detail, but suffice to say that I was not notified of flight changes-- I had to figure those out for myself.

Then when I went to reschedule, Expedia made major errors, which I also had to find out about and fix on my own. For simple seat assignments, I was redirected to the wrong airline. And getting a live customer service rep on the phone was next to impossible due to the myriad phone prompts, and once I did, although he tried to be helpful, I could barely understand him and the noise in the background was almost deafening.

And I kept getting placed on hold, so what should have been a 10 minute call, max, took over 30. The…

Booked a Hotel in Monterey, and upon arrival the clerk was very rude when I asked if I could use the restroom. She stated they had no restroom for their customers to use. I believe that I racially discriminated against and Expedia would not refund my money after explaining what happened.

I filed a complaint with my bank to recover my funds, and Expedia denied the refund request.

It has been nearly half the year since Expedia collected $235.00 from me on the promise of a First Class ticket on Air India. Upon arrival at the airport, the airline personnel advised me that the aircraft has only one cabin, and because they could not offer the premium cabin, I will be charged the economy fare, which was $37 at the time of booking. Air India personnel said they will refund the money to Expedia within two weeks maximum.

Expedia has received the funds from Air India, I am sure. To this date, Expedia has not send the funds to me. Instead, Expedia has been very diligent, yes, in ignoring my request and any queries about this matter.

How decent, and honest Expedia has become!!! Once a decent American travel company, now... may be it's better you write in the name.

Collected…

My biggest complaint is that the people at your call center do not speak English very well and talk too fast.

I got routed to Mumbai, not only was the English hard to understand, the call center was so loud I could barely hear the person I was talking with.

It sounded like the same call center type that is used for the IRS and Microsoft scams.

The rep I was talking to while trying to change part of my girlfriend's portion of our trip misstated the pricing.

The trip to San Jose Del Cabo was for July 19 - 27. My co-traveler had a mandatory work meeting that made her have to change her outbound date to July 22nd. This was for an All Inclusive stay at Secrets Resort. The Expedia rep told me to make that change the flight pricing went up $454.00. I gladly paid the difference. Now came the…

Dealing with shabby companys, that break all the rules.

I tried to make a change to a hotel reservation on the site that said cancel or make changes and it cancelled everything. the result is that now i am paying more for a three night stay than i was before for 4 nights' From Subject Received Size Customer Support "RE: Expedia Hotel Cancellation Confirmation - Cambridge Suites Toronto, Jun. 7, 2022 - Jun.

ca 270 KB 9:46 AM Expedia travel confirmation - Jun 7 - (Itinerary # 72316632899606) Absolutely criminal service.

While booking tickets to tunisia, I got a news pop up that the price of the ticket dropped by $500. Of course, I was happy and bought the ticket, only to discover that they got me two one way tickets to the same destinantion on the same day.

Their customer service refused to acknowledge their mistake and I had to pay the penalities .... pending "their investigation

I had booking Embassy Suit Hotel with Expedia, paid 48 days before my trip. Went on vacation with family, paid almost $1000. When I try to check in hotel, I was told no rooms available. They do not confirm 3rd party booking.

Why expedia booking my trip and getting my cash not booking the room. I was left in street without any available room. Expedia customer service connected me to a lawyer contact number. So, I am communicating with Lawyer standing in the street with my kids and I paid 48 days ago. Now you judge Expedia

I luggage was broken. It was the first time that I used. I am a elder and handicapped. I need help with my carry on bag to get to the wheelchair and no one help, a passage help my get to the wheelchair.

On the second flight I almost feel and it was a passage help me.

Thank you. In April 2020, my best friend, 10-year old daughter and I were booked on an American Airlines round trip ticket from LAX to Raleigh, NC for my little cousins wedding. We purchased our tickets through Expedia for $337.80 per ticket.

Unfortunately, Covid19 shot down the entire country, their wedding was canceled, our plans had to change for fear of getting sick ourselves or exposing my elder parents to Covid19.

I made every attempt to reach out to both Expedia and American Airlines with no response for the first 2 or 3 weeks after the cancellation. I finally received an email from Expedia saying that all canceled flights or non-used flights would be good for 6 months, than it changed to 1 year.

Some months later I reached out to both AA and Expedia again. They each said I had…

Our flight for 3 tickets valued at $3400 was canceled due to Covid 19 over 2 1/2 years ago ( three years in August)

We have contacted Expedia 11 times. We have waited on the phone for over an hour each time.

3 Times Expedia assured us they would REFUND OUR MONEY. WE HAVE AN EMAIL IN WRITING AS WELL AS 3 RECORDED PHONE CALLS. THEY HAVE NOT GIVEN US ANYTHING BUT THE RUNAROUND.

I HAVE REPORTED THEM TO THE BETTER BUSINESS BUREAU.

We continue to call and are assured that they will get back to us after they contact the airline, Moroac Air. We contacted the airline directly and they have told us that Expedia is to issue the refund.

They don't do it.

My next step with be to launch a web page, and consider taking them to small claims court.

Kirk Laman

I have been tring since 9 am to change a flight. My calls have been dropped 7 times and I have spent £35 on telephone calls and still have no response.my flight leaves on tuesday and i am desperate to change it by today.

SHOCKING SERVICE!!!!!!!!!!

I made a trip to Jamaica on May7, 2022 and made a reservation through Expedia to stay at Marley Manor, 6 Marley Road, Kingston, Jamaica from May 7 -May 11, 2022. 64, and the amount charged to my PayPal account.

On arriving at the property that evening, I was advised that there was no availability and after waiting some time I made different arrangements for my stay elsewhere. I later reached out to Expedia to have this money refunded without success.

I have spoken with Expedia reps on four occasions to date, all without success. The hotel insists that they were not paid because I had not stayed there. They advised that they have received emails from Expedia on two occasions and have responded to both, confirming that I had not stayed at their property and also that they supported my…

I'm trying to add my partner's middle name in ticket and it's been a night mare. They have cancelled my partner's ticket and some one named Rahul from Expedia customer service called me and try to threaten us said don't call us. Should I go to consumer court or what should I do

To Whom It May Concern:

I am writing in regards to a situation with Expedia customer service on Friday, May 13, 2022. I called to book a flight using my credits. I had one with Jet Blue and the other with Delta. I spoke with Nubia concerning the Jet Blue credit. She told me my credit will expire if not used by July. She said the credit won't work because I am flying in August. I said I was told I had to use it by July, not fly by July. She was adamant and rude. Her name was Nubia. I booked my flight without her and my credit went through.

I then spoke to Majabeen regarding my Delta credit. Again, I was told incorrect information. I called Delta directly and everything went through correctly.

On May 18, 2022 I called again because my husbands confirmation codes were not working. The…

I booked six flights for our family through Expedia and received a confirmation email. A couple hours later I received another email that our flights are now unconfirmed but if we rebooked the same itinerary and there is an increase in price they would pay the difference.

Here is their exact words "You may rebook on our website. We will refund you if there is a price difference. Keep in mind this only applies if you booked an itinerary that is exactly the same as the original.

" I did just that and rebooked our flights. The only problem is the cost per flight went up $150. I tried getting them to refund per their email and after 4 months of back and forth they finally stated that they cannot refund our money.

even after I showed them the refund email from Expedia. That was $900 error on…

Good morning my itinerary number is 72280821515009, it is related to rent a car in Costa Rica. When i made the reservation, i purchased a full cover insurance, or to better explain what expedia suggested as a full cover. Later on reading conditions i discoved a note saying that in some countrie addtional fees may apply.

So I called expedia customer service to ask the amount of such potential fees. After verifycation I was told that in Costarica there is a mandatory insurance, but since I already purchase insurance no additional charge applyies to me. Please refer to the call registration.

Today I collected the car and i discoved the following: Expedia full covereg means that in case something happen to the car, I have to pay first and then claim money back from expedia. In addition I had…

I reserved three rooms at Quality Inn in Hudsonville, Michigan (Itinerary numbers: 72240570881427 and 72240575127486). I knew i was going to be in after midnight and I called the Hotel to discuss this. The receptionist assured me this would not be a problem since the room was already paid for by Expedia and she would make a note at the desk that I will be in late.

I got to the hotel at 12:35 and was told that the reservation was cancelled after midnight and that all three rooms have been sold. (Really? ). Expedia won't give me a refund because the hotel won't agree. When I persisted at asking the hotel who was the receptionist on duty at the time I called (Thur morning May 12) was told to get off the premises of the hotel.

Then they threatened to call the cops if I didn't leave. This is…

Itinerary 72303507705641. Within minutes of booking my trip through expedia, i went back in to my insurance (as I know I can within 24 hours). I went to my trips, selected my itinerary but there was no link to buy insurance.

I spent over 2 hours on the phone and also chat with expedia, they simply kelp asking me to buy online without providing any direction even though I complained multiple times there was no link. They also claimed that I should have received an option to buy insurance via email.

I sure got an email with my itinerary but again, no information on insurance. 5 hours on it on customer service calls and with no resolution. I am very disappointed with your customer service. In addition, the agents suggested that I cancel my entire trip which means the 6k I spent would be on…

Many listings with amenities not actually available. Chat rep 100% guaranteeded they are then when I forced him to call advised they were wrong. Refused to send me to customer service, refused to check if hotels he gave me ,actually meets the criteria promised, disconnected when asked for supervisor.

They kept telling me they’d help me with my booking on the virtual agent and on the phone but at every turn they said they couldn’t help fix my car rental booking. What is the point of having a link that says manage booking if you all can’t manage bookings. Cost me 50 dollars

An absolute dumpster fire of a company when it comes to customer service. We made a guest happy, went out of our way to literally pay for their room due to a technical error that overbooked the hotel, and Expedia maintains the guest didn't get what they expected and docked us almost 20% on guest experience penalty because...the guest was absolutely stoked and got a free room from a hotel just steps away. Good for booking and generating OTA income, brace yourself for terrible experiences on the phone with "customer service" - if you can call it that.

Terrible service... I purchase a United flight from Expedia which included assigned sitting that's why I payed $100 more. When I when to assign the sits it told me that it was already assign for me and I need to pay extra if I want to change it.

For me this is a Fraud Expedia selling packages that's not available. And when you call them they tell you all they can do it give you $25 coupon. Are you kidding me. Basically you area paying for something that's not available to you. Expedia really screwing people.

Expedia is a scam along with their insurance AIG, everything is a lie and they do not try to help you, everything is outsourced so no one understands you, they tell you to cancel by a certain date, but how can you cancel something that doesn't exist yet. They pass the buck to the hotel and vice versa, if you need to book anything, I would go through the hotel, car rental anywhere but Expedia.

This is my Itinerary # 72248625309663

I made a reservation with Expedia for 5 nights Fri, May 6 - Wed, May 11 for 3 guests in Riu Tikida Beach in Agadir. When I arrived, at the reception, they told me that my reservation is for 2 Adults and charged me for the third person. I sent three messages to ask someone to take care of my situation. I paid this amount : $1,053.68 For the third person, the hotel charged me 2. 989,20 MAD They asked me to pay it which I did right now.

I think there is a misunderstanding within my reservation and I have been charged more that I supposed to pay.

I would like to take into consideration my request and to solve this issue which really has bothered me lot. I have been booking many times with Expedia and I have never had any issue until now. Thank you in…

I booked my son’s flight reiterating that he’s only 17 and wants the easiest flight possible. They keep on telling me that the only available one has 13hours layover in AU. As a mum who doesn’t frequently fly and it’s my son’s first time to do overseas travel, we are not aware pf the requirements. Expedia didn’t even inform us that a transit visa is required. We read al the requirements but mostly are focused on the covid-19 restrictions.

I called expedia on my son’s flight date. We we’re only given by Qantas 30 mins to resolve the issue yet the customer service rep doesn’t sound helpful at all, no sense of urgency and worst can’t even provide an option for us.

My son wasn’t able to take the flight. Itinerary #72234678710460

My booking was not handled professionally by the staff or system in place.

It is a long history your good-self can check through the record. in short two Expedia agents I contacted and who viewed thru my booking confirmed I should get a full refund.

The story differs today...appreciate your investigate....Thank you very much

Neoh ck +60106677440 email...as per mentioned-above

My ticket got cancelled and when i called expedia customer service they wasted my 3 hours and told me that I will be the one paying for the difference of the airfare.

I purchased the ticket early so that I can get it cheap but not because expedia cancelled and i have to buy the ticket again its coming $300 more and they are not ready to pay. Agent kept on lying that she is the manager and that she does not have the complaint email as well( i asked how can i complaint about your guys.)

Agent did tell me her name as YANG and did not gave me any further information.

I wouldn’t even give them one star. They are horrible. My whole package has been changed 3 times now. They say that there isn’t flights that day but keep booking them?! They are a waste of time and money. Use it elsewhere.

I booked a car in Quito for an advertised price of CAD$107 and ended up being charged the amount of CAD$220. Expedia is trying to blame it on the car rental company but they should take responsibility for advertising an incorrect price on the website without any mention of some unexpected mandatory fees including limited mileage (contrary to what was advertised). I would like to request that Expedia takes responsibility for misleading information and false advertisement and issue a refund of the additional charges.

I’d give them a 0 if I could. Expedia is a fraud. They lied about a hotel rejecting our refund request, spoke to the hotel multiple times and they said Expedia never contacted them regarding a refund. The hotel approved our request but Expedia still lied multiple times about it being rejected.

What should’ve taken a couple days took over 4 weeks to get resolved. Now that i am trying to use my airline credit, they are claiming they can’t see credits on their end. This is after the person on the phone confirmed the credits airline, passengers, and destination.

I have them the new flights and that’s when they claimed they couldn’t see it. Oh and don’t ask to speak to a manager because there’s never one available. Apparently they don’t even have the ability to transfer a call.

This is just…

Booked and paid for a flight from BCN to DUB months ago with full confirmation. Now two months out from my trip I find out that connecting leg 1 of a two leg journey to Dublin has been “canceled”( flight LX1953).

5 hours on the phone in broken English with the first agent, I was simply left on the phone and eventually with no music or anything playing I had to hang up. 5hours with another agent in broken English. I was first told that LX1953 was canceled but, after 3 hours on the phone and checking myself, I was able to discover that Swiss Air did not really cancel the flight but rather moved departure 5 minutes which resulted in automatic cancelation of ticket!

I suspect that Swiss Air did this to enable higher priced…

com which is affiliated with Expedia and unfortunately I’ve had two bad experiences with this company. My first bad experience was having a hard time getting a refund that was entitled to me I had to get my credit card company involved in order for me to get the money that was reimbursed to me the second issue was on April 23 at 6 PM I attempted to check in to a hotel Garden Inn in Laurel Maryland that I booked on 4/13/2022 only to be given a room that was unsanitary, unclean, and

due to Covid this is unacceptable! I felt very unsafe and disgusted! when I tried to cancel this booking and ask for a refund I was given the runarounds. The The whole hotel itself inside out was a disgusting filthy mess.

I don’t understand for the life of me how in a travel agency can advertise such disgusting…

It is the worst experience! Never have I encountered such horrendous service.

1. Booked my flight thru their portal on 17 Apr 2022. I received email notification regarding the booking Itinerary no. 77287759707082.

2. 18 Apr 2022, received email notification saying that 'We wanted to reach out again with an important update about your upcoming trip, where you asked to change your flight. Unfortunately, when attempting to book your preferred new flight, we had issues processing your credit card. Because of that, we haven't been able to issue your new tickets yet." --- Now this is where the issue started. I did not make any changes / request for changes. So i called to clarify.

3. Called on 19 Apr and spoke to an officer who advised me that there was no charge at all and my flight is…

On April 14th, I booked a trip from Vancouver to Los Angeles on April 15th, and flew from Los Angeles to Seattle on the 19th. Then I booked a car rental service On your website(booking number 9919159022), I found that the car pickup location you chose for me turned out to be Seattle.

My ticket itinerary shows that I am in Los Angeles. I don’t know how your system will help me choose to pick up the car in Seattle. This shows that it is an error. Then I immediately called your staff and they told me by email that it would take 24 It took hours for the other party to reply.

I told them to change the pick-up location, but no one replied to me. The next day, on April 15th, I called again and asked for the processing result. Your people told me that it could not be cancelled. Cancellation will…

I have just experienced the worst travel booking experience through Expedia. I travel a lot and this is the first time I used Expedia and it is definitely my last. Expedia made a big mistake and then would not help me at all nor fix it.

Expedia emailed me that my flights were cancelled. I chatted with an agent on Expedia and they said it was an error in the system and they fixed it. The next day I receive the same type of email that my flight was cancelled again.

I called Expedia again and this time the woman said that she need to get me on a new flight so she did. The new flight added a 7 hour layover and I get to my destination 6 hours later than I need to.

Expedia offered no compensation for their mistake. I have an important work event that I will now miss. When I called the airline…

Made arrangements for a May trip to Italy via Expedia ( our first out-of-country trip experience). Called on March 14 to change our itinerary to come back on a flight from Rome instead of Milan. I was charged $97 to make the change, and my card was charged.

It is April and my itinerary still has us flying out of Milan to return to the US. Ive called numerous times and I was finally told on March 20th that there would be an investigation to see if it was due to agent error.

I never heard back, so I must assume it was... Im on the phone now with another agent to try again to get this fixed. Then we can discuss why, when I requested my stay in Sala Comacina to be shortened by days, I was told it had been done, but no refund has been made on my account .

Last time I inquired about that I…

We went to book a room through Expedia, when I went to confirm the dates were bumped out for 4/28-4/29 and I was trying to get an overnight stay for 4/14-4/15 l. Tried to see if we could change the dates or receive a refund and they told us it would be up to the hotel.

We call the hotel and they stated we had to go thru Expedia they were the ones that took our money. So after several phone calls of getting the run around, we have gave up on getting our money back.

I would give it zero stars if I could poor CS and no direct answer