Express Scripts

I deleted my account with Express Scripts and I was still sent prescriptions. I called to return and was told returns were not allowed. I am being billed for medication i did not need or order. Please assist.

They debited my account two times for $723 for one prescription of $723. I have not received the prescription and they will not reimburse my money. They will not escalate my complaint. They will not help me in anyway.. they charged me $1400 for a $723 prescription: again, I do not have a reimbursement or my medication and I need both.

I had a prescription and prior authorization. sent over on 2/1/24. As of today, 3/6/24, I have not received my medication. I have spoken with representatives of Accredo on multiple occasions since February 1. Each time I was assured that they had all of the information necessary and I would be receiving my medication the next business day.

Once again, I have spoken to an Accredo representative today and been assured that I will receive my medication tomorrow. The customer service is terrible. The employees are rude and condescending and make up excuse after excuse as to why they have not sent your medication.

Tried to sign up for them and got disconnected three different times after waiting 118 minutes this is got to be one of the worst companies in America I hope the CEO dies of covid

The prescription number on the bottles are too small and too long for 70 year old eyes. Also, the automated computer seems to have a problem understanding and recognize my voice. Hopefully, this can be fixed soon.

I was prompted to set up a delivery for medication, and I informed Express Scripts, known to me as Accredo, that I needed to know how much it was going to cost before I consented to the shipment. I was told an estimate of $1,908 and that it could be adjusted once my insurance, Regence, was contacted, and the copay amount confirmed.

We set up a tentative shipment date of March 8, 2023, reassured that I could cancel. The medication arrived at my doctor's office, The Portland Clinic, on February 28, 2023, unknown to me until they called to set up an appointment for injection.

I refused as I was never told how much I would owe if I went forward with the injection. I attempted to call Regence myself for an estimate but they were not able to give me one without a Diagnosis Code, Procedure…

I verified with Express Scripts that a prescription for a G6 glucometer would be covered and I was given the amounts of copays. My doctor sent in the prescription and after going back and forth for 3 weeks between my doctor and express scripts I received a text today that it’s not covered. Really?

You waste my time and you weren’t going to pay for it anyways. This is not the first incidence with express scripts. I only use express scripts with medications that I absolutely have to and I moved the rest of my prescriptions to my local pharmacy long ago.

Express scripts is very unprofessional and down right disgusting. You need to do better for your customers and especially military retirees. I hope you are out of business soon.

On Tricare I am very disappointed I had a scrip that need to be filled 2 weeks ago the stress moved the milligrams up and changed so I got the new one today I received the old and be and was charged 50$ more again.so I called and got no help this is very disappointing. That this company can’t get it right

Express Scripts was unable to fill my Mounjaro prescription. I was told to get it from Local pharmacy. After doing so, the copay was $75 for one month supply. With Express Scripts I usually pay $65 for 3 month supply. This is totally ridiculous.

I was on the phone for over 1 hour spoke to 5 people and no one could help me. 00. Any Express Scripts need to carry the medication. that is totally unacceptable.

This prior authorization is a bunch of crap. I had been take Bydureon for years controlling my diabeties and out of the blue Exspress Script just stopped sending my meds and said i need prior authorization and now my diabeties is out of control.

I told my doctor and gave her the phone number associated with the prior authorization and she said exspress scripts said I need to take Trulicity and they denied for me to continue takiing Bydureon. I looked up about Trulicity and there are a law suits pending against that company.

So she prescribed Ozempic and they said I have to try other stuff first which is a bunch of crap. In the mean time, I have to try and figure out how to control my diabeties again. If it was up to me i would cancel the government contract they have with Exscripts.…

Joke of a company - They make sure they save money but in the process make the customer go out of there way, jump through hops for their medications and then turn around and not cover them unless you do exactly what they want which is costing me more money.

I pay weekly out of my paycheck for insurance only to be told I have to here then more there, and then again.... HORRIBLE

Can never get diabetes meds that I am prescribed. Mounjaro, Olympic and a fee others. Turn arround time is 10 to twelve days People are nice but uniformed. 256-913-7110

I have been on the phone over 72 hours between Accredo and Express Scripts over a billing error. I made a 3k payment and you put it in a "ghost account". You have been told to transfer it to the real account but everytime I call I hear, "It takes 3-5 business days" so call back after the 5th day.

I do that and am told, "Oh, no one put in that request so I will re-do it and it will be 3-5 business days". We are due for a refill but can't because they are demanding payment. The payment is already there but they say they can't override it.

It is an endless loop of excuses!

I have been denied, delayed, given multiple authorization on my Cymbalta brand name. I am allergic to the generic and offer only advise on withdrawal symptoms. I am on an emotional and medical rollercoaster with their pharmacy.

I am developing stomach problems, breathing problems, blood in my stool for stopping abruptly because Express Scripts lost my information and all the faxes my doctors have done.

This is PATIENT ABUSE

I need to be on Repatha..my Doctor has explained that other drugs do not fit in my case.

They refuse to cover it because they are greedy.

They covered it in years past but have just decided to make more money this year...so what options do I have?

Been waiting for over 2 months for test strips and insulin :( I have waited for months for my diabetic supplies and am currently paying pharmacy cash price to even survive. It is costin me 45/week to just CHECK MY SUGAR !!! They have the correct prescriptions from doctor and they have 2 cards on file (Old one cancelled due to theft and notified them immediately) For some reason their system keeps billing the old card and declining my order. I have no balance. They had replacement card same day and the old one was removed months ago by them supposedly when I called)

I have called 4 times and each call was unorganized, unprofessional and it seems to be everyone’s first day. Each time - was told it was resolved

Still waiting

Waited on hold between 14-32 minutes to just speak to someone…

Had multiple issues getting medications. I do not get to talk to supervisor, the customer service on phone talks to supervisor. I've asked to talk to supervisor recently due to another issue with a medication I have taken for years with out any issues.

I was told it was unavailable for me. When I talked to my provider who perscriped medication it was not unvailable. I explained that to to customer service rep. She said she had to talk to her supervisor because she didn't understand what it was saying on her computer screen.

When she finally got back to me, she said it was available to "commerical clients' but not for DOD clients. I had no idea what commercial clients were, so I asked. She told me that is was clients that was not associated with military but had humana for insurance.

So…

I have been trying to get a Rx refilled for 2 weeks today I have 4 pill and express scripts is saying will process in 10days so what do I do till they ship in? When I tried to have local pharmacy fill the prescription it is blocked my Express saying to soon.

I have to pay full price to get refill. I have spoke to 6 people today and no one can get the block lifted. The phone line is a joke. The local Walgreens said they don’t have time to stay on line for an hour like I did.

Cigna insurance needs to change to another company.

what right do they have to cause me a great deal of stress and needless suffering ?? I will never use them again and I hope they go out of business. They definitely should not be involved in a persons health.

They absolutely cause needless suffering.

Today I called about a payment that was made without my authorization. 69” each. None of these medicines should be more than $25. The agent tried ver hard to find a reason that it was wrong. 69 was my current balance and she became convinced that I was looking in the wrong place.

You see, her computer didn’t show the same information as mine. I offered to send her screenshots from my phone. 69. 69 being there in your…

70.

However, payment was done twice causing my account yo go into negative balance. I was told it eill be a refund to my card 24-48 hrs. As of today no refund. I cslled today. Now to receive refund 24-72hrs. Very disappointed! Tyronica Chambers

My doctor has repeatly sent in my prescription. For some reason express script put a hold on it and keeps asking for a new script to be sent in. I’m going on 2 months with no meds!!!!! Totally frustrating and unexceptable

Company is terrible. It is nonresponsive. I have several prescriptions with them that I ordered 3 weeks ago and have yet to receive. My hypertension medication has been out for 2 weeks. Every prescription I ever ordered from them has been late or arrived not at all.

If I could rate minus10 stars I would.

This company is completely garbage they won’t cover an inhaler for a 13 yr old with asthma spoke to multiple reps one hung up on me and no I wasn’t swearing at them.

My asthma prescription they covered at 40.00 the next month 463.00 talked to a rep said it was all taken care of found out it was not talked to a 2nd rep that was useless insisted that I take the 3 month plan at a pharmacy I don't go to. Told them I was out of my asthma spray and she offered me a consultant. Worst company ever also I have no idea what country I was talking to could barely understand them

In the last 34 days Express Scripts has questioned and not filled 3 prescriptions prescribed by different physicians. I am sure cost is the issue. I have used 1 of these prescriptions for 15 to 20 years and it has never been an issue.

Thank you,

I have spoken with three ES representatives. Two of which have been supervisors. Your service is more than terrible, It has been essentially criminal. An Amlodipine prescription was lost over a month ago. I called to report this and was told I would receive another in three days.

It never arrived, despite having spoken with a supervisor who said I would receive a prescription. I called again and spoke to a supervisor to report I was running out of the prescription. He agreed to authorize a thirty day prescription filled by a local pharmacy and that I would receive from ES, within three days, the remaining sixty pills for the 90 day limit. Its been two weeks.

No prescription arrived and I am again within 10-12 days of running out. No message from you! I receive at least five prescriptions…

Effective 8/1/22 Express Scripts changed their policy on how often you refill prescriptions. They did this with no warning to patients. Therefore if you’ve filled your prescription every 27th day or every 28th day be prepared to have problems after 6 months.

I’ve been trying to contact Express Scripts to appeal this and have been told that I need to contact a supervisor by various people. I’ve called Express Scripts. I’ve emailed them through their online link on their website. I’ve tried chatting online.

All have told me I need to speak to a supervisor but I’m never able to reach a supervisor. There are no forms on their website to file an appeal. There isn’t even an address to contact them. I emailed them to get an address and I was told that information wasn’t available.

So basically…

Zero stars. The absolute worst customer service experience. I never get my medication on time (important ongoing meds). Our company provides them as a carrier, but most employees don't even bother using them anymore. If your provided doesn't use express scripts, you are out of luck.

Get ready to pay a ton of money for your meds because this company will only cover them through the mail, which they make nearly impossible.

There prescriptions are almost always late. You will spend hours on the phone. They will frequently tell you when they have messed up and are not going to be able to get you your prescription in time that you should use a local pharmacy. Do not use them.

My wife had a visit to the local ENT Clinic as a result of some allergy issues. The Doctor call in a script to the local CVS. We were contacted by CVS and was told the the Scrip was denied.

- (ALA-HIST IR 2MG TABLET) I contacted Express Scripts and was told that this med was not covered. I ask if thee was a generic and was told that this script was a generic. This an unsatisfactory answer. Has DOD/Express Scripts have a specific reason for denial of this specific drug.?

Should I contact DOD or my senator to get a better understanding.? By the way this has happened to a number of my retired Military friends. I eagerly await your response.

I called into Express scripts multiple times from a providers office and it is super difficult to ever talk to a real person. When I finally for to someone in the PA department she said she was going to transfer me to someone in Mail Order to further assist me.

When I got transferred I was immediately sent back to the main menu and had to again wait and press multiple buttons to speak to a real person. When I reached someone again Shanethia answered the phone. Shanethia was super rude and hard to understand because she was mumbling and sounded sick.

When I would ask her to repeat what she sais she became extremely rude and started yelling what she was saying at me. I find this extremely rude and unprofessional and completely unacceptable.

I need Help. I have been dealing with the Phoenix AZ, office since April 2022. I'm trying to be reimbursed for Janumet for the amount of 452.17 1. I call ask what is needed. I provide 2. Received letter back and said I need receipt from pharmacy. 3. I provided. 4. Called and they said they never got it, but they provided a check of 177.00 which the paperwork was in together. 5. I resubmitted again. 6. I call and the Supervisor says they have no update. They tell me they cannot talk with the Special Project Team, "why", Also what isn't the team handling these actions talking to the customer.

Please reply to me Harvey Lawing 804 481 2938

Need to give Walmart the contract back, Walgreens hours are very poor compared to Walmart. Walgreens Pharmacy is closed on the weekends and are open from 0900 till 1700 which makes it extremely hard to pickup a prescription . Walmart on the other hand is open on weekends as well as being open from 0800 till 2100.

You really need to award the contract back to Walmart as their hours are more compatible with a working person.

I had my Dr send a prescription to them. I wanted to price it first, plus I have a limit that anything above $500 needs my approval. 14 from me without me say "yes I approve". I have tried to talk to them and all they say is that I changed the way I pay for prescriptions so that was approval.

I never got a price, I never said yes it is ok to go over $500. They refuse to refund and take the meds or anything.

First, I would like to say that I have never had an issue with Express Scripts until today when I called about a missing shipment of prescription medicine. I never received a shipment of two prescription refills that were supposed to be delivered to my mailbox.

After trying to get somewhere with the auto-bot, I asked to speak to a service representative. The auto bot confirmed what I said and then tried to solve my issue anyway. I asked again to speak to someone and was finally connected to a live person.

The rep' said all she could do was create an early refill and charge me my usual copay. I asked to speak to a Supervisor and 6 minutes later a pleasant person came on, but ended up telling me the same thing.

I then asked to speak to a manager, and about 10 mins later a not so friendly…

They sent me a prescription two of them and then a $50 bill to go with it and it's for medicine I never asked for them but they said my doctor order it but I didn't order it I didn't even acknowledge it or approve it but yet they want my money

Dear Express Script Management:

On January 18, Dr. Pranav Goody prescribed Labre2 Sugar Test Sensors and sent them to Express Script to fill out. Though I paid for the medication & shipment, today ( January 26) I contacted Express Script, still, they didn't ship the medication to my address. It was a completely irresponsible & reckless act by Express Script to play with the life & medication of human beings.

Therefore, I am requesting that you investigate the case to take the necessary steps to find the Culprit, and correct the issues to deliver medication/s at the earliest possible time. Thank you.

Member: Abdul Wahid DOB: October 1st, 1957 Zip: 11427

Express Scripts set my date gor automatic refill to 12/26/21. They knew for 3months this would be do.. I'll be receiving my med that I don't have snymore on 1/4/22. Once again they prove that they don't care about their customers.

Horrific experience with a customer service representative. We called to ask about a rejection for a prescription that we did not submit to express scripts. The customer service representative was dismissive, rude and disrespectful. We would like a call back by a manager to discuss the situatoin.

I am the managing director of a billion dollar subsidiary of a 4 billion dollar cusomer. We have 100,000 employees in the United States. If this is how you treat all our employees, this is of great concern to me.

Please call me at 301-785-9900. Robert L. Rubin

Rude customer service agents I was not done he just cut of the call call was mad today. It is the only pharmacy my insurance use

My husband had an aneurysm which was operated on. He had to take clopidogrel 2ml by mouth as a liquid because all the previous doses he Took in pill form were too strong for him and his platelet count dropped to 4 from being in the hundreds .

He was put on a pediatric dose of 2ml Per day. The script was filled 4/28. The bottle says do not use after 5/28. The dr. Sent in another script . Express scripts denied the request and told me he had to wait until 6/3 for the refill.

I do not understand why. Perhaps it’s because he filled the tablets the week before but with a different script and strength. The one he has to use now is a compound mixture. After making numerous phone calls to express scripts I was told it needed to be overrided.

Walgreens pharmacy called the override department and…

I am not on the automatic fill/refill service. I have specifically called to inform Express Scripts that I will call as I need and can afford my medication. They continue to send me medication that my Dr. has called in but the Dr.

is not the client or customer and definitely not my accountant! I made a huge error in giving Express Scripts my credit card information but assure you this will not happen again. My family and I are parting ways after many years of giving E Scripts my business and money and will look for a company that will honor my requests and instructions.

Walmart sounds really good right about now. I'm happy to know that E Scripts can afford to lose paying customers.

Called expresss script to let them know that my prescription was misrouted, and the representative said this is how the mail rout packages. She must of thought I either dumb or stupid. I was calling to let them know that there shipping provider need to know they made a error and I need my medication as soon as possible.

She just gave me a answer to get rid of me. Is this how you treat 23 yr Retired military members! Is there there no open competition for Pharmacy services? We need a change.

I can't seem to get my ordered prescription, order was shipped out on 12/9/2019 for an over night delivery that I paid for and according to the carrier, the order has moved since the 10th, then I notified your company 4-5 day later, they looked into the order and said that they were going to send another order, which they never shipped out. That happened twice.

On the 26th you company verified my address again for another shipment, which was sent out according to the carrier, but it's the wrong prescription from my list and it's not being sent over night any way. All I want is my order of Eliquis, over night, which I paid for.

The messages on the website that are sent to me, don't correspond to what is transpired over the phone with your reps. This is a big mess, I'm not asking for any…

On the 3rd of December, 2019 I saw my cardiologist.

I have A-Fib and heart failure (my heart is pumping blood at the 30% level).

My cardiologist prescribed me Coreg and Entresto.

Express Scripts denied the prescription for Entresto and said I needed to take Losartan for up to 4 weeks before my cardiologist could file an appeal.

I received a letter yesterday from Express Scripts outlining the reason the Entresto was denied.

In short, it related coverage for the Entresto could not be provided where a patient has been stable on any ACE inhibitor or preferred ARB that has shown to benefit heart failure for at least four weeks.

Well, everything I have read concerning Losartan indicates it takes up to six weeks before the drug takes full effect.

In addition, everything I have read…

First and last experience with Express Scripts - in 50 years I've never seen a less competent organization.. Their motto should be "Express Scripts: We'll Fill Your Prescription When We Feel Like It". Waiting on vacation override of a medication that could result in seizures if I run out.

Twice I was promised an expedited order (they've been trying since the 6th). Today I was told my script is "still in process" and maybe I'll get it Thursday. The rep was insincere and could have cared less. The upshot is I won't have my medication until who knows when and I'll likely be out by then.

They're not only poor at what they do, they're dangerous in their inability to respond. HQ hides somewhere -- can't complain to them. Perhaps they hide because of the abysmally bad team under them. - Dr.…

Express Scripts has a written agreement, called “Coordination of Benefits”, between my primary insurance company, Anthem Blue Cross Blue Shield and my secondary insurance company, United Health Care.

When prescriptions are filled, Express Scripts chooses which company it will pay pharmacy from, then bills the other, keeping the funds in their own coffers. As my requests for reimbursement are made to applicable insurance, AGAIN through Express Scripts, Express Scripts denies each claim AND appeal, saying my request is a “Duplicate” and has already been paid.

This is adequate proof Express Scripts is collecting dual payment, through “Coordination of Benefits” and fraudulently NOT refunding collected funds due me, as the consumer whom pays the premium.

10 days after the doctor called in our prescription we received PAPER MAIL indicating that they needed us to call to confirm the prescription, although they had both email and phone contact info. We called that same day to confirm and were told that we would have the meds in plenty of time since we still had 5 days worth of pills. We checked the website 2 days later and found that the order was not due to ship for another 5 days ... 17 days after the order was placed. Customer service and the supervisor refused to even consider doing anything to try to expedite processing of the order. They could have cared less about our problem. This is consistent with experiences that we have heard from our friends once we started talking about the problem.

Stay very far away from Express Scripts. Do…

TRIED TO REORDER A MEDICINE THAT I KNEW DIDN'T ANY REFILLS LEFT. THOUGH KEPT GETTINGCUT OFF ON MY CELL PHONE AND HOME PHONE. EVERYTIME I GOT TO THE POINT WHERE THEY COULD FAX MY DOCTOR WITH THE REQUEST I GOT CUT OFF. AND THEN WHEN I GOT A PERSON TO TALK WITH SHE WOULDN'T LET ME TALK AND CUT ME OFF AGAIN. SO I GOING TO STOP TAKING THE MEDICINE AND IF I HAVE A PROBLEM FOR NOT TAKING IT ANYMORE, ITS ON YOU GUYS..

JUST LIKE THE VA MEDICAL CENTER, YOIU GUYS DON'T CARE ABOUT US, BUT ONLY THE SELECT ONES YOU TAKE CARE OF WHO MAKE MORE MONEY.