Express Scripts

Rude customer service agents I was not done he just cut of the call call was mad today. It is the only pharmacy my insurance use

If I could have given a minus 5, I would have. I attempted to renew a prior authorization, online, and it was denied. It stated that the medication was excluded from the patients plan (UCare). It is not. I get forwarded to the DEDICATED UCare team.

either they are all on vacation or they all called in sick. Over an hour on this call, I was still listening to hold music. I called UCare, while I was on hold, confirmed with them that the medication is on the patient's drug list.

I explained how I had still been on hold and she recommended faxing a paper form. I got off the phone with her and was still on hold with Express Scripts. Filled out the form, faxed it, finally hung up the phone.

To put it nicely, their customer service completely sucks.

I have been on my medication for several years and now Express Scripts is refusing to fill my medication. I am now suffering side effects since it has been two weeks while they decide to do nothing.

Express Scripts has refused to place my medication which I have been on since 2017. I am now suffering side effects because I have been off my medication for two weeks. I am contacting an atty to file a complaint against the company.

Very poor service on the part of express scripts. For the third time I attempt to use express scripts, as a retired military, and every time I have problems with having my medication filled in a timely manner. Express scripts have a poor system in place to alert beneficiaries when there are issues with their prescriptions.

I have never received an alert, notice, email, phone call or letter alerting me that there is a problem with my prescriptions. I find out after I do not receive my medication and only after I make a call to speak with someone at express scripts.

The people with whom I speak are nice enough, but never have a valid reason why I am having such issues. I have preferred to pay the extra copay for medication at the local pharmacy just to not have to deal with express…

On the day my renewal for tadilifil was to be sent 6/29/21 you decided to have a coverage review on my med...I was authorized for the whole year of 2021 and had 2 renewals left. WHY...My md sent you a new script from your request...I called for 1day delivery ($21). It was changed correctly on your web site ,but after the reviews approval it went back to 3-5 business days..I called 3x and was told it was taken care of but its not and my med still hasn't been shipped...

This is a positive review for Express scripts, or more of a reflection after reading over all of these complaints. Most of the people complaining about these things either do not understand the system or are making excuses for their own incompetence.

The first biggest complaint from people is that 'Express Scripts is making me use them' or 'Express Scripts refused this'. Express scripts takes plan design and directive from your benefits office, there are lots of options and if your benefits office signed up for a limited option it is on them, not express scripts.

The second major complaint, prior authorizations. This is also set up by YOUR benefit office, not express scripts, as a method to ensure that certain medications have the approval of the doctor based on a variety of factors…

My husband had an aneurysm which was operated on. He had to take clopidogrel 2ml by mouth as a liquid because all the previous doses he Took in pill form were too strong for him and his platelet count dropped to 4 from being in the hundreds .

He was put on a pediatric dose of 2ml Per day. The script was filled 4/28. The bottle says do not use after 5/28. The dr. Sent in another script . Express scripts denied the request and told me he had to wait until 6/3 for the refill.

I do not understand why. Perhaps it’s because he filled the tablets the week before but with a different script and strength. The one he has to use now is a compound mixture. After making numerous phone calls to express scripts I was told it needed to be overrided.

Walgreens pharmacy called the override department and…

I am not on the automatic fill/refill service. I have specifically called to inform Express Scripts that I will call as I need and can afford my medication. They continue to send me medication that my Dr. has called in but the Dr.

is not the client or customer and definitely not my accountant! I made a huge error in giving Express Scripts my credit card information but assure you this will not happen again. My family and I are parting ways after many years of giving E Scripts my business and money and will look for a company that will honor my requests and instructions.

Walmart sounds really good right about now. I'm happy to know that E Scripts can afford to lose paying customers.

Called expresss script to let them know that my prescription was misrouted, and the representative said this is how the mail rout packages. She must of thought I either dumb or stupid. I was calling to let them know that there shipping provider need to know they made a error and I need my medication as soon as possible.

She just gave me a answer to get rid of me. Is this how you treat 23 yr Retired military members! Is there there no open competition for Pharmacy services? We need a change.

I can't seem to get my ordered prescription, order was shipped out on 12/9/2019 for an over night delivery that I paid for and according to the carrier, the order has moved since the 10th, then I notified your company 4-5 day later, they looked into the order and said that they were going to send another order, which they never shipped out. That happened twice.

On the 26th you company verified my address again for another shipment, which was sent out according to the carrier, but it's the wrong prescription from my list and it's not being sent over night any way. All I want is my order of Eliquis, over night, which I paid for.

The messages on the website that are sent to me, don't correspond to what is transpired over the phone with your reps. This is a big mess, I'm not asking for any…

On the 3rd of December, 2019 I saw my cardiologist.

I have A-Fib and heart failure (my heart is pumping blood at the 30% level).

My cardiologist prescribed me Coreg and Entresto.

Express Scripts denied the prescription for Entresto and said I needed to take Losartan for up to 4 weeks before my cardiologist could file an appeal.

I received a letter yesterday from Express Scripts outlining the reason the Entresto was denied.

In short, it related coverage for the Entresto could not be provided where a patient has been stable on any ACE inhibitor or preferred ARB that has shown to benefit heart failure for at least four weeks.

Well, everything I have read concerning Losartan indicates it takes up to six weeks before the drug takes full effect.

In addition, everything I have read…

First and last experience with Express Scripts - in 50 years I've never seen a less competent organization.. Their motto should be "Express Scripts: We'll Fill Your Prescription When We Feel Like It". Waiting on vacation override of a medication that could result in seizures if I run out.

Twice I was promised an expedited order (they've been trying since the 6th). Today I was told my script is "still in process" and maybe I'll get it Thursday. The rep was insincere and could have cared less. The upshot is I won't have my medication until who knows when and I'll likely be out by then.

They're not only poor at what they do, they're dangerous in their inability to respond. HQ hides somewhere -- can't complain to them. Perhaps they hide because of the abysmally bad team under them. - Dr.…

Express Scripts has a written agreement, called “Coordination of Benefits”, between my primary insurance company, Anthem Blue Cross Blue Shield and my secondary insurance company, United Health Care.

When prescriptions are filled, Express Scripts chooses which company it will pay pharmacy from, then bills the other, keeping the funds in their own coffers. As my requests for reimbursement are made to applicable insurance, AGAIN through Express Scripts, Express Scripts denies each claim AND appeal, saying my request is a “Duplicate” and has already been paid.

This is adequate proof Express Scripts is collecting dual payment, through “Coordination of Benefits” and fraudulently NOT refunding collected funds due me, as the consumer whom pays the premium.

10 days after the doctor called in our prescription we received PAPER MAIL indicating that they needed us to call to confirm the prescription, although they had both email and phone contact info. We called that same day to confirm and were told that we would have the meds in plenty of time since we still had 5 days worth of pills. We checked the website 2 days later and found that the order was not due to ship for another 5 days ... 17 days after the order was placed. Customer service and the supervisor refused to even consider doing anything to try to expedite processing of the order. They could have cared less about our problem. This is consistent with experiences that we have heard from our friends once we started talking about the problem.

Stay very far away from Express Scripts. Do…

TRIED TO REORDER A MEDICINE THAT I KNEW DIDN'T ANY REFILLS LEFT. THOUGH KEPT GETTINGCUT OFF ON MY CELL PHONE AND HOME PHONE. EVERYTIME I GOT TO THE POINT WHERE THEY COULD FAX MY DOCTOR WITH THE REQUEST I GOT CUT OFF. AND THEN WHEN I GOT A PERSON TO TALK WITH SHE WOULDN'T LET ME TALK AND CUT ME OFF AGAIN. SO I GOING TO STOP TAKING THE MEDICINE AND IF I HAVE A PROBLEM FOR NOT TAKING IT ANYMORE, ITS ON YOU GUYS..

JUST LIKE THE VA MEDICAL CENTER, YOIU GUYS DON'T CARE ABOUT US, BUT ONLY THE SELECT ONES YOU TAKE CARE OF WHO MAKE MORE MONEY.

My prescription was sent into Pharmacy on a Monday for a Blood Pressure medication on a Monday and order not shipped until a Friday? No emails no phone calls ?

RX 244641262 email said they needed more information from doctors but could not reach doctor. When I asked what they needed I was told that on the RX I mailed in, that they were confused on the the quanitity and amount per day of the RX. On the mailed RX it said one container, the only size that it comes in, and one pump per day. That's the only way its sold. I have this RX for over six years and nothing has changed.

Poor service and poor information given to me as I could answer their questions based on the existing RX that I have.

Poor service.

I had open heart surgery a year ago. Pretty much forced by military to use express scripts. I get my refills every 3 months. I owe 90 dollars from last order but do not get paid until next friday. Ask express scripts to fill one of my heart meds as i am out.

Was told no that until i pay total 90 dollars they would hold my prescriptions hostage. So now i have 10 days without my meds I am on social security and have no means to pay until i get my check.

So here I am without my meds and a pharmacy who does not care.

On 7/1/2019 I was eligible for Medicare. It took 3 months for me to evaluate and decide on a plan I could live with. I chose the plan Express Scripts Medicare - Saver (PDP). Up until 7/1 of this year, I was under my husband’s corporate retiree plan, also an Express Scripts plan.

In June, I phoned Express Scripts, regarding transferring my 90 day prescriptions from the corporate plan to the Medicare plan. just to be safe. I did what I was told and phoned the office of the physician who in turn faxed over the order.

Good to go, now it’s June 24th. I am set to travel outside of my state 6/25 so I went into my Medicare Prescription Plan account and set up my prescriptions for July. I placed them into the cart and was prepared to order the prescriptions when I returned on July 13.

While…

july 1st i sent a check for $90.00 today is july 15 they shipped today tomorrow is the 16th i had my doctor send a order in to cvs for 10 talbets that cost me $23.00 total $113.00 why so long i spoke with custom service people they could not give a reason why it took so long

I just called Express Scripts Customer Service today because they shipped me a medication that I do not take. They refused to take the charge off of my account. I called my doctor's office and they told me they did not place the order. The persons working at CS and the Supervisor are very stubborn and UNhelpfull. Refuse to help = NO customer service. I'm annoyed with Express Scripts.

Re: Invoice #243419043

I have a problem getting my refill of Praluent 75 mg injection. I got it first time about 4 weeks ago, paid $250 annual copayment plus $78 every time I get the drug. Express scripts told me that they do not deal with the speciality pharmacy any longer and I can get it from CVS speciality pharmacy.

I was told that I pay $146 which is double of what I paid before. Sonofo the drug manufacturer has already reduced the copayment to $25-$100 for Medicare part D. So far I did not get the medication and CVS pharmacy told me that you gave them a hard time on the phone.

I absolutely hate this company. Constantly having to try to reach my doctor to get him to preauthorize medicines which he prescribed. When you call them you always have to sit on hold for 15 - 20 minutes and then you end up with someone that speaks terrible English.

If my doctor didn't think I needed the medication, he wouldn't have prescribed it. Why do the doctors have to waste their time preauthorizing medications? It is hard enough to get an appointment these days, and I hate I have to reach him after I go to the pharmacy to pick up my medication and learn that it has been denied again by the Part D carrier.

Also, they bother me trying to get me to do their mail order program. I do not like them calling me about this and other things when I am paying almost $100 per month to them!!!

I have an elderly father who had a quadruple bypass a couple months ago and is a type 2 diabetic. He gets his medications through express scripts and always has problems getting them but this time it has been terrible!!!

This problem he is having getting his scripts is getting out of hand and could put his life in danger and we need something done immediately. My father's name is Michael Boulay 200 Orchard Hill Rd Littleton NH 03561 phone 603-444-6086.

He has not received his insulin and his sugar is very high. I am writing to get someone to wake up and do something about your company before someone dies!!! My parents have had problems with express scripts for a while and unfortunately their insurance requires them to go through you.

I am furious and want answers to what is the problem.…

I have spoken to a representative at least six times regarding billing issues. You are not billing correctly. I want to speak to an upper level management person or I will speak to the Insurance Dept.

I cannot get on the website to order my RX. Attackers may be trying to steal your information etc etc. I called Express Script about 12 times. but I don't think he understood. com. I could order both our medicines on line.

I changed the username to stanleylancaster41 and the account was unlocked long enough for me to order my husbands meds. but couldn't find mine. The second web person I talked to was VERY HATEFUL. I do not have a virus as I can use my computer for this message and anything else I need to on my computer.

She said that it wasn't Express Scripts problem and that I would have to order my meds by phone. She wouldn't listen to what happened. I will get in touch with our NEIP Insurance Provider and let them know about this problem with Express Scripts...

Since 215/19 two shipments from Express Scripts have gotten lost in transit to us. Both were shipped on a Friday from NJ to MD via DHL with transfer to USPS. The tracking for both stopped during the weekend and ultimately the packages were sent back to NJ with significant delays. My order was Omega 3 tablets and my husbands was Eliquis (to treat clots, so much more important life saving drug). Unfortunately they were both delayed before being shipped via DHL-USPS because they required Pre-Approval which is another complaint I have since a doctor prescribes the medication especially a doctor in the hospital ER this Pre-Approval delays the medication even more.

There seems to be a problem with shipments coming out of NJ using DHL-USPS that needs corrective action. This is totally…

com. Little did I know--or so they say-- they essentially have no power over the pharmacy that works with them to fill orders. I recently found out that the pharmacy they use is Express Scripts. I ordered the meds on April 8, 2019 and attempted to cancel my medication order on April 10, 2019--two days after I ordered it and after my vet had faxed in the prescription.

I decided to go with another company that had a better reputation for customer service. The Petco rep said they would send in a request to cancel. By Friday, April 12, I had received no confirmation that the order had been cancelled and it was still showing on my online acct as in progress or processing.

I called Petco again, who apologized and said it was up to the pharmacy. I asked for the pharmacy contact information and…

I take trulicity on Wednesday and am completely out I spoke with customer service rep past weeekend who assured me I would get my order no later than Wednesday. Today I called to confirm my delivery a customer rep told me it would be shipped tomorrow the 17th should recieve it Friday the 19th.

This is 2 conflicting customer service reps not on same page. I was told by my doctor trulicity has to be taken on same day every week once you start. thank you

I ORDERED MY BLOOD PRESSURE MEDICATION ABOUT 2 WEEKS AGO, I TALKED TO A REP AND SHE LOOKED UP MY ACCOUNT AND I TOLD HER I WAS LOW ON MY LABATOLTOL 300MEG. SHE NEEDED MY PAYMENT DEPOT CART AND I GAVE IT TO HER.

I HAVE BEEN WITH SCRIPTS FOR OVER A YEAR NOW AND SO MANY ERRORS HAVE OCURRED. THE MEDICATION WAS GOING TO BE SENT ASAP. I CALLED TODAY 3/28. SCRIPTS HAD NO RECORD THAT I HAD CALLED FOR A REFILL. I AM LIVID!!!

AND SO UPSET BECAUSE I AM OIUT OF MEDICATIPON WITH EXTRERALY HIGH BLOOD PRESSURE AND A COMPANY THAT SCREWS UP A PERSONS LIFE. WALGREENS TOOK CARE OF ME THANK GOD. YOUR CUSTOMER SERVICE NEEDS RERPAIR BADLY. I WAN T TO SWITCH BACK TO WALGREENS MAIL SERVICE, I NEVER HAD PROBLEMS IN 5 YEARS WITH THEM.

SO SO DISCUSTED WITH SCRIPTS. FRED PASSALACQUA

Over charged for my medication charged a tier 3 price when the PDF with drug information says it is tier 2. Express Scripts is the mail order pharmacy for Anthem MediBlue. pdf) clearly says tier 2. Page 40 shows digoxin oral tablet 125 mcg is tier 2. 00.

I have talked to Anthem they said my problem is with Express Scripts who just keep saying tier 3 not tier 2. 00. dl=0

I am on a automatic refill program. My prescription refill is for 90 days and more then 3 times I have NOT received my medication in time, before my prescription runs out. I did call and I did ask to file a formal complaint.

I have not received any follow ups from anyone concerning my complaint. If that is resolution, I am not pleased. I need my maintenance medication on time, before my prescription expired. Concerning this last incident, I called 2 times a few weeks ahead of time to try and avoid this issue and was told everything was fine and would be on time. That was not true.

Had to give one star because I couldn't rate it any lower. Absolutely the worst company I have ever had to deal with. My wife and her doctor spent three weeks back and forth with phone calls and faxes trying to get something as simple as blood test strips to test for sugar diabetes.

After our doctor spent countless hours with one request after another everything was completed. Again it took nearly three weeks. Now after all this time we are notified that these particular strips are not covered. I mean, can you believe it, in three weeks, dealing with both employees and supervisors, surely someone could of giving us that information sooner.

Either this company couldn't care less about veterans and their families or they employ the most incompetent people on the face of the earth. In…

They call me with a phone call, but is a robot and they wont forward me to a real person, instead they give me a phone number to call THEM BACK! THEY CALLED ME! I am NOT waiting on the phone for a projected 30 minutes on hold for a call they made to ME. ANSWER your PHONE...….This company service SUCKS! Before they were bought out I had MEDCO Pharmacy and they were very nice to deal with. These jerks are TERRIBLE! Express Scripts has done nothing but screw up what USED TO BE a good company. It seems impossible to talk to a real person.

Tim Wentworth, EARN that over inflated $15.8 million dollar salary and hire some people to answer the phones.

The GOVERNMENT NEEDS TO BREAK UP THESE MEGALOPOLIES! There is NO BENEFIT to the customer...….only WALL STREET!

I am filing a petition with my…

I take Nuvigil. Got a prior auth for this in March 2018. In December 2018, it was crossed off our list, and we were notified by email. Since I has a script still going, I went to get it filled, and was told, no.

Called EP, and was told that my dr had to call a number and I could get an override. Notifying my dr at the end of December, they called EP, and were told the PA was in place, and all was fine.

The dr calls me, I go to the pharmacy and was refused. Calling EP, a nice person tells me that she sees the PA, and she sees the refusal to fill, but doesn't know why. I was at work, so I had to call back. This was on 2/4.

Calling back, another nice person, who connected me to the rudest person in your place, working in the PA dept. I explained my situation, and when I stated my dr called,…

My prescription for Humera was sent to Accredo (Express Scripts specialty pharmacy) on January 22, 2019. At that time, I had Blue Cross/Blue Shield Premera as my primary insurance and TriCare military insurance as my secondary. I was contacted by Accredo to collect a $2,100 co-pay because I had not met my $1,500 deductible yet with BCBS (not sure why they were trying to collect more than my deductible). I informed Accredo I had secondary insurance through TriCare and was transferred over to Accredo Billing to set that up. The representative took all of my information, including my husband’s SSN (as the sponsor) and was told it would take 48 - 72 hours for TriCare to be verified.

I called back on January 24 to follow up and was told that Accredo does NOT bill secondary insurance. I have…

Why can't I print the formulary? All I can print is gibberish!

M. DHL was the service used for this specific delivery. Half of the bag dropped off at the Harriman, NY USPS by DHL was filled with packages intended to be dropped off at the HIGHLAND MILLS, NY USPS. Harriman, NY USPS redirected the bag of misplaced packages to the sorting facility in Westchester County, White Plains delaying this package by two days.

M January 30 from DHL is alerting me to a mis-shipped handling of my medication. This package Is right now in limbo. M. The last message states January 31 targeted delivery. Six days would have elapsed as a result of a delivery to the wrong post office. What a fiasco. Louise Hendrickson.

Received my script for Pravastatin today and there was a "hair" attached to and sticking out of the label. This is disgusting. Are these scripts not filled in a sterile environment? Do the pharmacists wear caps? More care needs to be taken!

I hope this is taken seriously and not passed over. Just like getting a hair on your food in a restaurant is bad, so is this. Thank you for your time and concern, Eileen Garmen

Prescription #183613280312, Epi Pen. B/D 9/10/40. You filled a prescription that expires in less than six months. Your pharmacist thinks this is in compliance with your policies, but a six month prescription filled on 1/3/21019 that expires on 6/19 is a five months supply.

This prescription is normally for a year and I am alarmed over your callous indifference to my concerns as your representative quoted policy to me. You empty a closet of expired medications expect us not to rebel. This situation needs to be addressed asap.

Concerning script for Novolog flexpen. This medication was reported to have been shipped on December 27, as of today January 3 it has not been received. I have contacted fedex who claim a label was created but package has not been received.

I have contacted express scripts daily and the story changes every time.

First it is fed ex have it and on its way, not true though, so when I request they look into it as a possible list medication, I am then told I will have to pay a high deductible again. Then get supervisor who claims shipment went out January 2nd at 10:41, but fed ex still does not have a record of this on January 3rd.

I received first pills from your company. My doctor called in prescriptions , because you took my excellent drug store off list as of 1/2019 WReading DrugStore Your company had my 2 membership cards(ZALl112419998001B and 112419998001Plan 9151014609. When I decided I wanted to join same, I gave those numbers my credit card number also.

I was told your drug store would call my doctor(Dr. Erlikh internal medicine(Phone#) 4846282468. She had to call in my medicines. I received same to find out all would be charged to credit card. 80 a month for drug plan for years with your co.

I am 83 dealing with this problem. I have anxiety plus high blood pressure and now this problem. Reading Drug Store delivered to my retirement home. 50 which I don't think is covered on my plan, however 4other…

Can not receive prescription before I run out! RX 183171123817 Zitiga. Started this new drug in November, had to pay for 1 day shipping but still got it 4 days later after it was processing for ever,to get a head of the red tape and

to assure I do not run out,I've been trying to reorder and after several attempts was assured Monday it would be ordered but I added 2 day shipping. As of today it is still processing! so I called and I was told nothing is on order and it cannot be processed until after 12/17!

I will be completely out on 12/18! This is a crucial Cancer drug which I need and can't have a week or two lapse in not taking it! I asked if I can go to my local Pharmacy for this and was told I could per Karen Patient Advocate.

Someone really needs to look at the quality control on…

Called for refill 10/25/2018- on my blood pressure medicine. Denied need pre auth- got that but didn’t receive medicine until 11/26/2018 could have had a stroke or hear attack!! These folks knew I’d been on this medicine since 2014 but failed me as a customer and patient.

There is no excuse for this. I will also, report this to Railroad administrators too! I could have been disabled by stroke or heart attack. Are you trying to kill us all?? Very angry and upset your pharmacist is a potential serial killer??

Who else is this done too how many people don’t complain. I want stop until someone hears me!!!!!

My wife, Elizabeth G. Engels, received in September 2 drugs she has not used for over a year. She was charged $400 for each of these drugs which in the past only cost a few dollars. The order was an error but that does not forgive the charge of $800.

We cannot afford this charge and I am asking that the our $800 be returned less the real cost of the drugs.

This is the WORST company they don't care about there clients . they will not help in any way, shape or form. I have spoke to many employees about my prescription's and they could care less on helping you. I asked for a supervisor and they are even worse than the regular employees.

I wish they would go out of business or employer would fire them. I had to give one star but they don't deserve any stars.

Express Scripts charged double the amount than my Pharmacy for this medication. They charged me for an order that I did not order , , ,I had canceled the order,they billed me a Anyway,and now that I'm refuse to pay they have turn me over to collections agency. I can't get nowhere with customer service they say they're going to be fix the problem but they never do

Being Harassed , medication did not receive upon delivery of BRIO Inhaler for $106.27 .Lost my job in april.Had all my meds refilled but did not received the inhaler.Express Scripts say it was delivered.It was not.If this was delivered after april .I would of sent it back.Due to no insurance........ I need this to be resolved.Im being harassed

I am locked out of my account and ordered to change my pass word. I have tried two times and your program is terrible.