This is the WORST company they don't care about there clients . they will not help in any way, shape or form. I have spoke to many employees about my prescription's and they could care less on helping you. I asked for a supervisor and they are even worse than the regular employees.
I wish they would go out of business or employer would fire them. I had to give one star but they don't deserve any stars.
Express Scripts charged double the amount than my Pharmacy for this medication. They charged me for an order that I did not order , , ,I had canceled the order,they billed me a Anyway,and now that I'm refuse to pay they have turn me over to collections agency. I can't get nowhere with customer service they say they're going to be fix the problem but they never do
Being Harassed , medication did not receive upon delivery of BRIO Inhaler for $106.27 .Lost my job in april.Had all my meds refilled but did not received the inhaler.Express Scripts say it was delivered.It was not.If this was delivered after april .I would of sent it back.Due to no insurance........ I need this to be resolved.Im being harassed
I am locked out of my account and ordered to change my pass word. I have tried two times and your program is terrible.
For a year now, I have just shown my Aetna card at any pharmacy to purchase prescriptions. Never once, was I asked for more information or another card until today when my daughter went to John Hopkins. Aetna said Express Scripts is our provider but Aetna pays for the medication in the end.
I contacted Express Scripts by phone to obtain an ID # and Jaime started to yell at me about not knowing which medication my daughter had been prescribed. My daughter's scripts were with the pharmacists waiting for the member info.
She was ready to end the call on me. When I told her my daughter gave me the info that the pharmacy needed she misunderstood that I had all the answers, but I was just asking one of four items they needed including BIN, Member ID, Group and PCN.
Jaime berated me again for…
5mg. 5mg filled by my physician. I was told by the first person that I spoke with that Express Scripts had not heard from my physician yet to fill this prescription. My physician always authorizes to fill a prescription the first day that he receives the notice from the pharmacy requesting to fill a prescription. 5mg.
I waited about three hours and called Express Scripts again. I was told that they are waiting for more information from the Clarification Department before Express Scripts can fill my prescription. I had never heard anything like this before. I asked him what kind of clarification is needed from my doctor.
I was told that the clarification department needed to find out about the number of refills from my doctor. I explained to this person that my doctor does not give…
It is feedback as much as it is a complaint so they can hopefully improve! Money is all that motivated most companies and happy customers are the best way to ensure that in my opinion. My issue is related to many factors. One is their phone survey that you are constantly asked to do after every call. What pisses me off is that the survey is ONLY or primarily about the EMPLOYEE who took yr call - NOT about anything specific re the company itself. That is BS that you want to just easily blow off dissatisfaction by blaming it on the lowly employee who is having to work hard to put up with frustrated members, rather than truly trying to improve as a COMPANY!
I just started w ES on April 1st and I still haven't rec'd a membership card/member ID 2 weeks later. I have had to call ES repeatedly…
I get my medications at a rite aid pharmacy,my husband picked up my meds yesterday from there and paid double the price for them than usual,called you about the charges and was told by your rep that I am supposed to get my drugs by mail instead! I DO NOT WANT THEM BY MAIL!
it should be my choice where to get my meds and so I can talk to the pharmacist about them upfront before I purchase them,that does not give you the right to double the price of my medications to suite you! I want an appeals form for the medications I was charged double for and want a refund of this extra charge from you! com ASAP!
I have asthma so it is required that I use express scripts to obtain my medication. They have not once got it right without many phone calls. I spent and hour on he phone with them just this morning. They said they corrected their systems and told me my medication would go out.
Now at 10:30 PM I receive and e-mail that says they can't process my medication. This company is a SAD CHRONIC MESS! They should not be in business. I have never experienced anything his bad. Their customer service is nonexistent.
I have been dealing with Express Scripts for over a year now, and I have finally had enough! The customer service is absolutely the worst and if you try to speak with a supervisor, you will find an even worse experience.
Each month I have problems with my prescriptions, and each month I have to make multiple phone calls to try and resolve the issue. Just a bunch of rude and unprofessional people. Don't waste your time!
I have an HRA with Auto Claim forwarding (unbeknownst to me), Accredo the specialty pharmacy for Express Scripts filed a claim and it wiped out my HRA. I have a copay card on file and that should have been charged and then I would have paid the $5.00 instead I paid $1005.00. I finally after hours and months got it so that Acredo would reverse and re bill correctly after I broke the Auto-forward claims (which I did).
Then I was told Express Scripts needed confirmation from BCBS (my medical provider) to verify it was broke so that when the claim was repossessed it wouldn't do the same thing again and wipe out the HRA. Mike form BCBS called had confirmed. I called Express Scripts customer service number back to make sure everything was in order only to be told they can't (even though I broke…
Meds lost in mail. Express says too bad. I have to reorder and repay. Still no meds and am out of 8 meds and 2 payments.
I am a Medical representative and was looking forward for a best solution to my Clients regarding health insurance claims and best drug deciding channel. I got the right choice with Express Scripts providing better medical plans, suggesting best drugs at customer affordable rates with their Tricare Pharmacy program and so many other offers.
You can view all product alerts and drug recall messages online. Healthier outcomes require better decisions and you can do only with Express Scripts. I suggest you to have look at the online portal of Express Scripts for detailed information which is providing services to Individauls,Pharmacies,Doctors and other medical field users.