Extended Stay

We got here and there were a bunch of cops all over the place when we arrived. We went straight to our room and some girl who said she worked here asked to charge her phone quickly. She then over stayed her welcome and when asked to leave got hostile.

My car was robbed and everything in it was taken. My laptop, my fiance's laptop, our xbox one s, 2 skateboards, all of my fiance's clothing. This isn't cool at all. And when we spoke to the front desk they acted as if there was nothing that they could possibly do to help, when the girl who robbed us applied for a job there two days prior to this incident.

i made a reservation last week to the melville ny location and when i arrived i was told it was over booked i came from far and was sent to another location to get a room.i stay at the melville location all the time and i felt bad because after driving so far i was compensated for being overbooked which it wasnt my fault.

Melissa Beaufoy 1137 N. Central Ave #1403 Glendale, CA 91202 (323) 977-9554 mel.beaufoy@gmail.com

I am reaching out again, in regards to my stay at the Extended Stay America Burbank on August 10th, 2019. I booked it online and my reservation confirmation is 145668376. I was doing repairs at my home and needed to be away for the day. Sadly, the entire experience at your hotel was a complete nightmare.

I called the hotel directly about early check in and was told that I can check in at noon but anything earlier I need to pay a fee per hour. I made the reservation online I noted that I wanted to check in at noon. When I arrived August 10th it was 12:30pm and was told that check in was 4:00pm, I stated what was told to me on the phone the night prior. She said that she needed to check and to…

On Friday, September 6, 2019 I receive a call early that morning about my smoke alarm going off all doing today I received phone calls and knocked on the doors about my smoke alarm going off and at no time did not smoke alarm alarm in the room late on Friday night a gentleman came up to my room in a T-shirt axing me to open the door I did not open the door but

I did crack the door so he could see that there were no smoke or smell of smoke in the room . On Saturday at 6:30 in the morning a fireman knocked on my door name Mr. Riggs he stated that he recalled because the smoke alarm was going off in my room and I stated to him that on yesterday which was Friday, 6 September there were no smoke alarm going off in my room and

that this had went on all day on Friday and I was disappointed that…

General Manager of the 1180 Doris Rd. location in Auburn Hills, MI told me it is not his job to follow up with his own schedule for room cleanings. I was also told that if I was not able to be flexible with their schedule, then my room would not be cleaned.

I have already made myself flexible to be site for THE ENTIRE DAY the same day every week (since I have a pet and they will not clean it otherwise) and now I am told that if I dont change my schedule to accommodate his incompetence its my fault. Every single interaction with the GM has been like this, where it is always my fault and I am making his life difficult.

if I could, I would give this location a negative review. This is absolutely unacceptable and if something isn't done about it, I will be making sure to also report to the…

Westmont-Oak Brook I had made a reservation in the middle of June only to get a phone call, when I'm an hour away from arriving, telling me that the room I reserved is no longer available. My family of FIVE is put in a single king bed room with a pull out couch. The next day we are moved to a double queen room that had no a/c. Had to wait 4 days until it was fixed only to be replaced with a louder than usual a/c unit. Our bathtub wasn't clean so I had to clean it myself before allowing my children to get it and the bathroom sink is clogged.

The phone isn't clean, had to clean it myself in order to put it near my face. Had missed housekeeping TWICE due to someone who had allergies not passing my room to someone else. Washers and dryers are broken off and on.. trash piles up outside with no…

The worst customer service in the hotel industry. I will never stay at another Extended Stay if i have a choice. I was in town training for a new job and I was extending my stay every two days, however i miscalculated my time to check out .

When i came back from my training i found my belongings packed up in the lobby of the hotel. No one informed me with a phone call, text message or an email that my belongings was going to be packed up and moved to a corner in the lobby.

The agent at the front desk couldn't be anymore inconsiderate than she was. I would not recommend staying at the Extended Stay 101 Cahaba Park Circle, Birmingham, AL. Most of the front desk staff needs training in customer service.

The room smells horrible there is mold and filth in the bathtub. The trash does not get taken out even once a week when they do bring towels . I waited over an hour and a half to get checked in when there was only three people in front of me.

I just tried to go get a refund for probably the sixth or seventh time for my dryer money because I've tried every dryer in the laundry room over a three-week time frame. Then the same guy that works the night shift just informed me I was going to need to wait two hours while he checks all these guests in even though I got to get up at 4 in the morning and go to work.

This is probably the worst Extended Stay I have ever stayed at and I stay in them all across the United States 300 days out of the year. If these hotels are privately owned you are…

I have been at the 9020-Church Street East, Brentwood, TN 37027 (Room 306) hotel since 2016. The room service cleaning has gotten very poor when that is included in the weekly payments. For the last 4 weeks my room was not cleaned when I arrived and its like no one cares or checks to see if its gets done.

I work in Nashville and reside in Alabama as payments are made current. I have seen management changes come and go and things still not adequate for the guests here. Someone should investigate and make sure that housekeeping is done as scheduled per room instead of guests arriving and finding an dirty room which was left over the weekdays or weekends not even touched or cleaned. Thanks.

I wrote a complaint in July regarding a trip with my traveling group and we went to Austin, TX. We stayed at your hotel and had a horrible experience. We rented 5 rooms and one of them was filthy and smelled like urine, so that guest refused to stay there. 10).

This was on June 13 and 14. I have not heard back from you and would appreciate an answer. Cheryl Eaton 1001 Walker Dr NE Albuquerque, NM 87112

On Sunday Sept. 1, 2019 I had a reservation at the extended stay at Farmers branch. As I left my room at about 10pm my car broke down at Dallas Tollway and Frankford and called the office to call my girlfriend to tell her to come get me and the lady told me that she could not connect me to rm.

232 and I said y can't you? She told me that she just couldn't and she says we'll can't u call her on her cell. I said she doesn't have one. I had to walk all the way to the hotel all thru the night serval hours of walking.

So my complaint is that how in the world can I rent a room from you and not expect to be able to call my room? James Wigginton 4693167306

Freemont/newwark location where my husband has been staying for work for a couple of month is disgusting. Hallways in bldg b are always dirty like they never vacuum and smell rancid ; there has been dirty diapers out by the pool and cockroaches in areas of the hotel.

When he first got his room the cupboards were never cleaned out or counters cleaned off he had to physically clean those area; trash room doors have been open with trashed piled in them. You advertise the extend stay rooms have utensils, pots/pans and toasters but there is none of that in his room.

The exterior has been used for homeless the hang out. There is broke glass in parking lot which tells me there has been car theft and makes me very cautious parking my $80,000 truck in your facility. I have plenty of photos to…

MANAGER STOLE MY CASH DEPOSIT MAKE MANY CALLS EVERY call WAS DIFFERENT HISTORY BY AWARE ABOUT $100 CASH DEPOSIT

We are staying at your hotel at 4506 Brookfield Corporate Dr Chantilly Va 20151 if I would get my money back I would go stay somewhere else. To start off our room has a bad smell there are holes in the walls, there is mold riddled throughout the room and the sofa bed is dirty and has old food and trash underneath and there are bugs in the room.

I’m in the military and traveling to a new duty station and in my 12 years of service this has to be the worst hotel we have ever stayed in throughout the world. This is an extended stay hotel and have no kitchen items no cookware noplates no silverware.

As I mentioned the sofa bed mattress is dirty and has stains and old food and garbage on and underneath it. The bathrooms has mold and cracks in the tub/shower the sinks have mold and are dirty. The…

I had a free room with no expiration date and have stayed with hotel numerous times with company and personal and this is your company response. I am truly regretting give your company business. It was one free night not a month.

I guess this is how guests are treated

95 on my bill when o went to address it with the manager Nancy Ramierez,she was,sarcastic and,instead of trying to resolve the issue she,stated to me maybe its,a ghost there have been many many comaints from guests here there is no Wi-Fi much less upgraded wifi i will be dispute g this charge with my bank firthmore i contacted corporate there are prostitutes drug addicts,staying here this is not a,exception but the norm here the guests im sure have filed complain ts ablut this Nancy Rameriez the manager here looms out so does is rude sarcastic nothing gets,addressed please call me,as I will pursue this matter thank you 631 317 947r

The customer service doesn't exist, waited on hold for literally an hour, after not receiving a refund for over 3 weeks. Hotel stinks, rooms are not clean and staff is lazy and unprofessional. I don't understand how this motel is even still open.

General manager harassing residents and stealing money from rent payments monthly. I paid pet fee for my dogs to stay with me other residents have dogs all throughout the hotel and the manager stole my money and is trying to kick me out saying I did not pay but

I have been a resident for over 12 months now and this is disgraceful the Columbia MD property needs new management immediately I am looking towards taking legal action to have the establishment shut down and the manager stripped of his work Visa on charges of fraud, wrongful eviction, false advertisement, embezzlement, and discrimination.

We made reservations for two nights. On our third day we were going to book again online unfortunately the other lexington location was selected by accident. During this time the manager tammy kept calling our room we asked for a late check out and explained that we were trying to switch the reservation.

Instead of offering assistance she stated we would have to pack up and go to the other location. I was on the phone with hotwire and the other extended stay who was tryinv to fix tge reservation. My mother is currently dying in the local hospital so i was trying to fix the room situation to get back to her.

Tammy refused to even try or wait with us on the other location to switch the reservation to the one we were at. She made house kepping come uo and strip the linens and get the trash…

Totally DISAPPOINTED made reservation through booking.com was told standard room not available had to get a Deluxe room found dead COUCHES stayedc1 hr. Was not refu nded all money back WOULD NOT RECOMMENDED THIS PROPERTY TO ANYONE HOTEL BY SIX,FLAGS OVER TEXAS

My husband and I stayed at this hotel 5 nights and we were treated like Shit by the people that worked the front desk and when we left they tried to say we smoked in our room which is BS we smoked but we throw the butts in the trash can inside the room so yes it smelled.

If you are going to let her try to charge my card $250 00 it should be posted and it is not the only thing that was is to smoke 100 ft away from the doors. Which if you are the same color as her she let them smoke right outside there door.

Checked into a extended stay hotel for 30 days management is very unprofessional checked into my room no pots and pans completely dirty on the X terrier every time I have a complaint or ask for something I’m axing feel like I’m asking my mother for two to do something that I like a hotel I have complete pictures of glass being broken people partying on the outside of the hotel room lights feel very unsafe in this hotel please contact me back I’ve stayed it better hotels in the middle of Chicago done this hotel this is on completely unsatisfactory hotel for extended stay

The manger dose not want to fix anything

Yes I booked a room online 08/08/19. I reserved it online. Upon checking in I had been up all night tryna get money up for my room because I currently live in hotels. It gave me the option of a smoking room or a non smoking room.

I selected a smoking room. Upon checking in I was in a rush to get to my room to take a shower and eat. The booking desk currently messed up twice .

First she sent me to a room with someone in it. The second she gave me a messed up key. So I wasn’t really asking questions because they were very unorganized and like I said I had been up all night was sweaty hungry and tired.

Upon checking in I hade to pay $10 to check in early. Once I got to my room I smoked a cigarette because I had chosen a smoking room on the reservation. The manager called me very rudely and…

stayed in extended stay secaucus, from 6/1/2019 till 6/3/2019 with my family. On day of checkout, did direct booking from front desk for 6/14/2019 till 6/18/2019. Could not make it and cancelled this booking directly on front desk again on 6/14/2019.

but my debit card was charged on 6/5/2019. And did not return the money yet. Confirmation No # 9679179056 ESA Secaucus - New York City Area 1 Plaza Dr Secaucus, NJ USA - 07094

Was supposed to be credited a free night never recieved it

I had to pick this hotel to stay at for 2 days. Breakfast is from 630 til 9am. breakfast was gone so I asked where there any cups so I could fix coffee and the answer was no. My complaint is if a hotel is accomdating ppl have enough to until breakfast has ended!

And not to have any cups! Extended Stay make your workers work and not stand at the front and have it easy by saying no at each question. This made my second time staying there and didn't receive breakfast. PLEASE DO BETTER!

Bed Bugs Good morning, I'm writing about a concern I have with the property at 5831 Overton Ridge in Fort Worth, Texas 76132 myself and my wife check into the site on 7.29.19 for a 60 day stay with the Extended Stay America we found bed bugs in the bed and we advise management of this and was moved to another room ( which after inspection found bed bugs again ) this is very concerning to me and my wife when the slogan we hear on TV and radio is a clean comfortable room and to fine this is crazy... We advise the management that we would be getting our own bedding and this would be report to corporate this is not what we was looking for as we plan on staying with the hotel for 60 days.

thank you Antonio Carter

Hello,

Thank you for the opportunity to voice my concern. Please accept this complaint as a follow up to another concern that I phoned in this morning on your customer hotline. I phoned the customer service desk today with concerns reference the treatment from the manager David Young. I spoke with Jalissa Employee # 54566. She was helpful and let me know that guest relations would follow up with me on Monday and I would receive a customer number at that time. I was resolved with the situation of dog feces being found in our doorway. I was unhappy with the disrespect of the manager, David Young, and the way the conversation escalated when I asked for a full refund opposed to the refund of one night that he offered.

It is not the room refund that was the purpose of my call or is the…

We have called nearly 12 times in 3 days to get the price of the add online. We aren't able to get it and not once out of the 12 did we get the identical rate it has ranged from 1520 to 3000 for 30 days.

I am LIVID!! I am too upset to even find out the name of the lady (and I use that term loosely after the language she just used) who just verbally assaulted me. She works at the front desk at your Virginia Beach location.

I am still shaking from her attacking me. I got here Friday morning at about 8:00 am after a TERRIBLE trip driving here from Alabama and was charged for Thursday check in. Everything went ok (no pots, pans, utensils, NOTHING for cooking, had to go downstairs to get those) until Saturday early evening.

I got back up to my 3rd floor room around 5:00 to find my key would not work. ". I have been in customer service over 40 years and that is not how that conversation should go. "I am terribly sorry about the inconvenience to you, Mr.

it did not and thus triggered my…

Extended Stay America Jacksonville Lenoir Avenue E 6961 Lenoir Ave, Jacksonville, FL 32216•(904) 296-0181 Priceline : Your Hotel Request Number 18397634422 (KMM72277951V31923L0KM)

I book room for 17th July, 2019 to 18th July, 2019 11.am (One day). I reached at hotel around 3 am night because I had some car issue. Onec I reached they did not give me room and I had to sleep in Car. My reservation was valid till 11 am 18th July and I reached at 3.00 am though they did not give me room. They did not give me refund back as well.

I have experienced lot of inconvenience because of this and I want strict steps to be taken on this.

My room hasnt been cleaned over 23 days all the washers and dryers are broke the vending machines are broke the light to enter the building is hanging off the wall its broke and i dont feel safe leaving the building at 4 in the morning. 40 state farm parkway

The room we received at 77$ per night at Louisville Kentucky on Dutchman rd was horrible . I had my disinfectant wipes to go around and clean things because we have compromised immune systems. They came out gray and dingy after wiping off surfaces.

People were BBQing in parking lot . Elevator was so disgusting looking with fingerprints , I questioned our decision to stay two days . We thought we might stay longer but I can’t wait to get out of here .

I’m not in the habit of cleaning a room when I travel but this was disgusting ,dirty and totally unexpected . This was the first time and the last time I will ever stay here. Oh and by the way the sink would not drain properly .

Sorry to be so brutal but this was so unexpected .

00 we were treated so awful, it were incredibly bad, it cause anxiety, and hurt, and rushing to find another hotels this is the worst i ever had to experienced your office in brandon fl need to re train staff members they were worng nite shift and morning should be held accountable for the pain we endure iam still upset about the fact that i had paid thank you. Gracey Walker °

68 for a reservation that was not honored. com. Upon arriving to check in I was told someone else has the king suite and I could get a double and they would try to accommodate for a king suite on 7/13/19 or go somewhere else.

” My daughter stayed and her room was horrible the pull out sofa was filthy with matted hard candy attached she complained and the receptionist replied “ We’re not responsible for the condition of the mattresses. My daughter took pictures.

I called the hotel Sunday to speak with a manager and was told to call back on Monday. I call Monday, July 15th, 2019 and was informed I would have to leave a message with a contact number because the manager was busy. No one called me.

I call back the evening of July 15th, 2019 and was told to hold on. ” Guess what? Today is…

VERY UNSAFE HOTEL. Door keypads were broken anyone off the street could enter the building at anytime, locals can enter the pool area as well, again keypads broken. Questionable activity going on in parking lot at dark. NO security whatsoever.

2 toddlers with an infant in the hallway at 1:30am unsupervised until the father stumbled off the elevator at 2:30am, the kids (not their fault), were very loud, but again totally unsupervised. This is the worst hotel I've ever been in would NEVER recommend or stay ever again even if it was free!

Didn't feel safe, I wouldn't even let my 17 year old daughter go anywhere in the hotel by herself. Again very questionable activity going on late at night as well. Front desk staff were barely around had to wait for a long time 3times! Unacceptable, but I'd…

com with Extended Stay America-Memphis-Wolfchase Galleria. for two nights 7/12 -7/13/19. Upon my arrival to the hotel, I was told that someone else booked the King suite that I made reservation for (Reservation #8066564652276 King suite) with a check in time for 3pm -12 midnight local time) I arrived at 11:45 on 7/12/19 and

was told by your employee (dreadlocks) that I could get a queen suite and maybe get the king suite for Saturday night (7/13/19) or I could go across the street or some where else to stay. So, I requested to cancel because this is absurd.

I showed the young lady my picture ID and my reservation number but it was a waist of my time. I also asked the employee if I had to pay any penalties for the unfortunate problems and she stated "No, we can just cancel you and it will…

I would like to report a complaint regarding the front desk staff name Sam. He is rude, unprofessional and does not deserve to be working at the front desk to deal with guests. The worse customer service rep I have ever dealt with.

I have been staying at Extended Stay Simi Valley since 2008, I've seen employees come and gone. Some good ones had left and moved on, and some who are still employed are good as well, specifically Melanie and manager Marina.

Melanie and Marina are the greatest. They provide excellent customer service, very professional and show with care. Sam on the other hand has no manners, rude, the worse human being I have ever dealt with!

30 in Jackson Mississippi I booked the same hotel through your app on my phone for 6320 so I had 2 reservations, same hotel same night I. com. Dude called the hotel to confirm the cancellation and said I would not be charged any penalties.

30 from that cancellation so now the hotels cancel the reservation and I can’t check it because my car but go through because I don’t have the money on my card he might because you drew it out. com blames you and you blame them I want my goddamn money 3 to 5 business days to get the fucking money back I don’t have a room it is your fault the fuck out of your company both of y’all I’m diabetic and

I’m sick and I’m going to be in the hospital before the mornings over if I don’t have a place to lay my head nobody will help me and I think that’s a piss…

It was my worst experience in my life. I was put in a room that had problems. The problem was not resolve. I contacted Guest Relations over 4 times. Problem was ignored. I was not offered an upgrade nor a discount on my room.

They had 4 days to fix the issue So they left me no other choice but to contact the Health Department and considering hiring an attorney . My rating is minus 5

Housekeeping refuses to clean our rooms. The night auditor told one of our crew members that he was getting to much coffee in the mornings. I’d make three cups, one for me and two for my coworkers. The staff is so rude that you hate asking them for anything.

I went to pick up the vacuum and when I got upstairs with it, it wouldn’t stay on cause the bag was full. Tried to get another one, I was told that they were out. Never once offers any kind of solution.

This is, by far the worst hotel/motel I’ve ever have stay at. The rooms are dirty. I’ve been here for six months and only been asked for service twice I’m that 6 months. I clean my own room because they won’t.

My ac isn’t working well. I was told there was nothing that can be done. So we’re just supposed to sit here and sweat. I work…

Please Call me at 661-331-7391 to dicuss a Stay At Extened Stay Hotel At Cintennial Co. My Stay was for 7weeks VERY UN HAPPY WITH MY STAY PLEASE LEAVE A MESSAGE THANKS MURRAY EMERSON

Booked a suite. Hotel gave room away. Front desk staff horrible. Tried to put 5 people into 1 room and charge for the same price as a suite. Rooms given were dirty and not cleaned. Mirror cracked in one room, shower was dirty with hair stuck to walls and shower curtain; toilet seat broken.

Other room finally given after complaining loudly so others could hear and embarrass the front desk staff, the door to the bathroom was broken and wouldn’t close. No sheets, pillows, or blankets for the pull out couches. The mattresses on the pull out couches are disgusting and discolored and stained.

For amount paid for the room expected better accommodations and better management and staff. Cannot use keycards to enter building from other doors as the card readers are broken. When one set of key…

In ft lauerdale florida if you want to be yreated bad and be discrimated. and told one price and they change rates on you stay there the door s dont allways lock at some of the hotels and drugs and hookers are allways there what i sean and they let it go on i allways stayed at a esa i will never again and i hope others boycott them to i tryed to speak with corporate management but they don't get back to you

Hi

When I arrive this hotel I lost my cash from here . I just came from LAX by shuttel .I have money staffs . I went to the Japan and I exchanged money from yen to dollars .

My cash was envelop . I went to Walmart and only here. I checked camera at Walmart . I want to see security camera this hotel

I am staying third floor . I left my bag inside room and front desk . I want to see those security camera.

I called police already.

Please help me up . It is almost $4000

Thank you

19200 Harborgateway ,Torrance ca 90501

room 313

BED BUGS!!!!!!!!!!!! Only 3 guys worked and he needed help Bc it was too much for him. Waited a half hour for towels as well

Hello, my name I James Kalkowsky, I am booked in room 329. Earlier this morning I tried booking the room for another week, I provided the money to Michelle at the register behind front desk, and the night shift cashier said that the room wasn't booked.

He wouldn't render a refund and said the room had not been booked. I asked him to review the cameras, he then told me to wait until the morning to talk to the manager. I need this issues resolved

We've been out of tv service for a month at ESA Lexington Park, MD. Senior management for this property has not shown any urgency to correct the problem. Sent a team of techs out yesterday and not only did they not fix it, but the internet at the front desk of the hotel is now down.

This is my 7th year staying at this location, each time for 90 days, but never experienced such a problem. Missed the NBA final, Stanley Cup finals, US Open (golf) and the French Open (tennis) during my stay. I also watch church services on Sundays but unable to do so.

HELP!

com. I reserved the room in his name but used my card to guarantee the booking. He checked in 12am on April 26th. He gave the attendant his credit card and license upon his arrival. According to your fine print, a customer have to submit a license and credit card when checking into the hotel.

Unfortunately the attendant did not give my friend a receipt once he checked in. Later that afternoon when he checked out, he called me to tell me that the hotel charged his credit card more than double for the one night.

They apologized and stated they would return the appropriate amount within 3 to 4 business days. My card was then charged a few days later more than…