Extended Stay

I made a reservation at your facility in Rio Ranch, NM. Upon arriving at the facility to check in I was told that they did not have a reservation for my wife and I. The desk clerk said did you get a confirming email?

I stated yes, he said I have to see it or I can’t help you. I went to the car retrieved my IPad and showed him the email. He then said oh that is at our second facility. I said what does that mean?

He answered it is up the hill turn left at the light and then turn right. Nothing in my email indicated that we were to be in another facility. Upon arriving at the second facility I checked in. The desk clerk told me where the room was and where best to park.

Went out to my car, drove to the south end of the building, parked retrieved our luggage, and went to the door to enter.…

I made a reservation for Extended Stay America St. I initially made this reservation for Extended Stay America due to my disability. I have Multiple Sclerosis, which requires me to cook my meals , due to my restricted diet. I knew that Extended Stay had a kitchen in which I could utilize for my situation.

When I arrived my room looked nothing like the images shown on the Extended Stay website for the location. When I entered the room , I did not know it was a motel-style building, the door had a 2 inch gap at the bottom which was exposed to the outside environment.

All bugs and noise can enter the room. I went to check the room and there was a crack pipe in the kitchen area with residue and substance still in the drawer. I went to the desk to get another room.

I was given a key for a…

I stayed at you your Extended stay at 108000 Kanis road, Little Rock Arkansas. Phone 501-227-8689. Checked in on September 20, 2019 and checked out on September 22, 2019. I waited several weeks to allow my anger to go down before I decided to write this complaint.

Ive never really have written a complaint about any business much less a Motel. But this turned out to be the worst place to stay ever. I’m a retired supervisor from a large world wide service company with over 33 years experience.

When I pay for something a contract is made. Your company is to provide a certain level of service and I will in turn give you money for the expected service. It is a basic contract. In the case of my stay at this establishment I did my part of the contract and paid for the service but y’all failed…

Hi! My name is Cynthia Hass. com at the Extended Stay Bloomington, Illinois hotel for October 4th and 5th, 2019. It was Family weekend at ISU and I was trying to get enough accommodations for my whole family. m. (please view video from hotel), my husband and I checked into room 330.

We knew there was a possibility that we wouldn't need the room Friday night, but we would likely be coming on Saturday to crash and Saturday night to stay.

HOWEVER, on Saturday night around midnight, I gave my 2 older sons a room key prior to my arrival. I was still out for the evening. At first, my sons went to the room and the keys didn't work. They went downstairs and let the Front Desk person know they needed new keys…

AC not working, dirty carpet, very dirty chair, bathroom pot started leaking, no trash can in the kitchen, most of the furniture has dirt on it. Purely non hygienic place. We complained about AC, not fixed in last 3 days.

Yes I stayed November at the Houston Texas Richmond westchase extended stay location I checked out early and was entitled to an issued refund of about 108 dollars or 110 dollars it is now almost November of the next year 2019 originally stayed in 2018 November I've spoken to guest relations once and I had an invalid address which is why I may not have received it I got my address updated and was told it it would be sent out at the new current address.

After waiting a while and not receiving that I called guest relations again and I'm now being told I'm not getting my money back at all I'm entitled to my money but I'm entitled to a refund you cannot just keep a customer's money that is theft I want my money I will not forget I will call everyday I will leave bad reviews everywhere and

I…

I am staying at your Richmond,CA hotel. We have not had tv channels to watch in weeks. I am staying for business. I would like to return to my room to relax and catch up on news. Please get this resolved!

I guarantee if I leave this Hotel when this job is done and this issue was never resolved, I will reach out to my Corporate office and recommend not to use this hotel.

Also, people working at this hotel are delightful and hard working, give them a raise.

Rude customer service cleanliness and health violations were made I would like a full refund issued. 6185013672 call me for more info

I've been staying as a guest at Extended Stay America in Tulsa Oklahoma 3414 South 79th East Avenue 74145 in room 215 I think it's ridiculous a charge most 850 a month and constantly constantly there is no TV service oh they say we've called the TV people now they don't call them I think it's ridiculous I have to pay this amount of money and have no TV and no housekeeping ridiculous

I can’t believe you took channel 4 out of the line up so now I can’t watch my show that really sucks that you did that to us people that pay out the but for the rent here every week so please add back the channel 4 to the tv

, Union City, CA 94587 the phone number is 510 441-9616

Have been stayung here since april, received email saying if i want to extend my stay contact front desk so i did. I made arrangements to check into another location but when the frint desk said they would extend my stay at the same rate I cancelled my other reservation and stayed in the same room.

They have been charging my credit card random and large amounts whenevwr they feel like it. I have not received one receipt since i have been there. And i find out they jave been chaeging my card every 7 days for $503 and when i confronted the managers they gave a partial refund and an addituinal refund.

I contacted guest relations they saud 24-48 hours someone will call me and they still havent ita been 4 days and nothing. Tonight they charged my card again this time for $590 and they said…

I arrive at the location at 5059 Arco lane, North Charleston, SC. North Charleston is a fairly safe place. Clearly does not mean all the time and when it’s not it’s really not. So normally request to be on the second or third floor as I am (or atleast feel) less vulnerable on these floors.

They said they have rooms on the third floor available and check me in. I get to my room and it is disgusting the bed is not made, white powder all over the floor the countertops are dirty. So they change my room to the one beside it.

I start to get settled and think all is good at this point. Try to shower and the water comes in and out hot cold hot cold hot cold. I deal with it because I guess I find myself over accommodating To issues like this because I used to be a general manager myself - and…

This has to be one of the most unbearable places on the damn planet!!

First of all, the rooms are so damn outdated, they need to be remodeled. The staff and management keep changing, which is very stupid, since they all suck and won't do anything to make this hell hole livable! The police just came bursting through all the guests doors looking for a 10 year old boy! WTF! That's illegal!!!

And besides, where in the hell are the parents???? They don't keep their word when it comes to keeping your assigned rates. If you're quoted one price for your stay, then this is the price you should pay!!!! These Mofo's are always hollering about their system!

FYI, if the new system isn't working for your guests, then get rid of it!!!! Plus, they have bed bugs, which they're always lying about…

This place is dirty hall ways are dirty the room ceiling has huge water stains the furniture is junk the side of the dresser is falling apart, light bulbs are missing kitchenette looks so run down. for her stay but this place worth may be up to $50 a night I paid to much.

Arrived @ 1130 pm, took over 10-15 min for someone to respond to door bell,locked lobby. Room smelled, carpet stained, dirty, not even vacuumed! Walked bare foot felt slimy! Under bed dirty with old socks& papers under dust filled area. Bathroom floors dirty.

No hand soap, 1 tiny thing of shampoo only! NO hair dryer,no kitchenware, no toiletries,no coffee maker, phone broke. In am NO BREAKFAST NO COFFEE IN bathroom size lobby. NO ONE BEHIND THE DESK 90 percent of time. Grounds a mess!

We called in advance plus’s emailed to request extra pillows & make sure we would have coffee maker,said. No problem! Never again stay at ESA, we will send complaints to appropriate agencies. Unfortunately credit card charged, will try to stop payments if $800

Been calling Sacramento Arden location a d no one has answered for 5 days!!

I have been staying at the Hotel in Bloomington Minnesota (ADDRESS IS 7956 LYNDALE AVE. S. BLOOMINGTON, MN. 55420) for 51 current days (Checked in on August the 7th 2019 as I am in town for business. I have never ever had such horrible service in a hotel in my life.

) And in 7 weeks it has been cleaned exactly 5 times. Last week it took me asking everyday TWICE A DAY FOR IT TO BE FINALLY CLEANED ON FRIDAY. This week I was told it would be cleaned on Wednesday and again I was promised it was to be cleaned and AGAIN IT WASN'T...

I dont know how you have guest as they are always someone down stairs BEGGING for there room to be cleaned. I will always remember the horrible Experience that I had at this specific location to hopefully never have to stay at another one of your locations.

If…

I spoke this AM with customer care and was told they would follow up and I would face no retaliation. Just got back home ( hotel) and was greeted by GM of property with " do u filled a complaint " refused to discuss and walked away.Yhis is NOT CUSTOMER SERVICE. I am also offended you told me no retaliation would occur and I would hear directly from VP DOIG.DOUG

During 2 separate stays, one at an Extended Stay in Amarillo,TX was I requested a shower chair as I have FIBROMYALGIA, herniated disks in my thoracic back and neck with limited neck and shoulder movements and needed a chair for the shower. During my stay @ 455 West Baseline Rd.

Mesa, AZ I again asked for a shower chair in which Jackie told me she would bring one down and then informed me they had no shower chair in case of an emergency. During my stay I witnessed a transient occupy the room across from mine, with the shopping cart parked in the hall.

I always witnessed 4 hypodermic needles located in the parking lot outside my door. I witnessed a transient passed out between cars and I always witnessed ALL the dog feces around the building. I have photos of said allegations if anyone is…

I asked for a late check out and overslept because Iv been working a lot of emergency service calls. Housekeeping tried to come in and I had the latch over the door. She opened and closed the door many times to make a banging noise.

She ordered me to open the door or she was going to break it down. She threatened to call the police and ask me to never return to the property.

I went in to ES I Dearborn Michigan and paid for a room with my credit card. The clerk told me my card was declined and I left.

However, I still got charged$104 in my card in a room I didn't sleep in. I am calling the establishment for a refund but they are being rude and telling me to take it with my credit card company

I was told that I wouldn't be able to get the taxes back for my hotel room. I have been here almost 4 months now. I lost my job so it's hard to pay for a room for 3 months at a time which is what I was told at the front desk.

I have been here since the beginning of August, while my husband was receiving chemo. I made an official complaint about the noise and didn’t hear back within 24 hours. I have had my room cleaned twice for free and once for ten dollars- the housekeeper merely changed the linens.

She didn’t even leave toilet paper or soap. The surfaces were cleared and there was no reason for her to not clean at all. I have not had a single thing delivered to my room. They are always out of dinnerware/cookware.

They have not had Kleenex available at the desk since August 25 when my husband died. The toilet did not work at all for two days and two nights and I was not compensated. I made a reservation through the phone and my rate was not honored by the horrible manager who lacks the concept of customer…

the manager yasmin was very rude and unprofessional to me and my family she was checking the rooms and she said that she didnt know guest was in the room but we have been staying here for about 4 days we complained about the towels and how rude the jamacian was to us the night before but she just brushed us off we went to the front desk at night the jamacian lady was sleeping and

she ignored us we were told to speak to yasmin but she was also rude to us i dont know what type of company your running but these staff needs alot of training the worst stay we ever had in flordia, Yasmin acts as if she dont want to assist the guest after you complain about her staff very rude and unprofessional staff members

can I please speak to someone at your company about case # 221-045-29- attempts to speak with someone via normal attempts have been unsuccessful

I’m making a complaint about the manager Yasmin at the davie location she’s very rude and unprofessional she has a bad attitude and I think she steals from your company I have seen her late at night with different men at that property and she was putting items in her car from out the storage room

This hotel was by far the most disgusting hotel I’ve ever been in. Drunks and kids run the hallways all night—hallways smell like dog pee and cigarettes. The smoke detector was hanging from the ceiling and also smoke stains and used tissue on the bathroom counter.

This place needs to be shut down. It’s unsafe and insanitary. When i came in to check in they had no rooms cleaned and i couldn’t check in until midnight . I’ve contacted staff and no manger is every available.

Worst hotel please do not stay here.

Help me please call me I'm on the street my phone : 617 602 9680 I have reservation for 4 months I paid the whole month $ 1,650 now they do not want to give me back the money nor let me stay. i was put out of the hotel because i asked to clean the carpet. Today around 8:00 I asked my carpet to be cleaned because it is dirty, the receptionist called the police and the police said I have to leave the hotel. I have a dog that service dog the receptionist said the hotel would not clean the carpet I asked a house cleaner she told me no. I paid the whole month the receptionist told me I didn't pay that she doesn't know this information I called on all phones but I was unsuccessful

Help me

I booked a room through priceline and when i got to the place they told me theu couldnt rent to me because of a prior incident... I have never had any kind of incident . i was turned away and left to figure out another room at the last minute .

I would like to know what it is that I allegedly did and when and where .

Tv network is terrible I have been staying since 08/08 the network for tv cuts in and out get maybe 20 % of the channels when it works dump dish network

I booked a reservation that I thought was for 9/21-9/22. I booked through orbitz and the room was $51 for that night. However, I kept receiving push notifications on my phone for a checkout of the 22nd. When I went to the front desk they were not helpful at all. I'm trying to see if I can please receive a refund for the $51. Anything you can do would be greatly appreciated.

Thank you,

Melissa Lanzoni

00$ + to stay here, we are just trying to make an honest living, can you please explain this to me and my family as to WHY this is happening and that we have to move mid stream For a ballon fest... so I guess it’s all about the money Right...

We will be sure to spread the word to thousand of patrons on how Extended stay of America treats the very people that’s here in Rio Rancho that has been paying your Bills . thank you for your concern if you care at all

I arrived at the Tempe Extended Stay Hotel (9/20/2019) was told to wait around 15 minutes for desk personnel to check me in. After 30 minutes I was still waiting. Then some new people entered the office, who were not suppose to arrive til the next day (9/21/2019).

Desk personnel took the group to view a room; I am still waiting on a room. I am now considering canceling and walking next door to red roof and getting a room.

I made a reservation with Extend Stay for the weekend of September 13th - September 15th to visit my daughter attending Georgia Southern University. I checked in on Friday at about 7:00 with my 5 year old daughter, signed the paperwork, and got they key card.

My husband, Jerry Clark also had reservations there to attend a conference for the Prince Hall Masons. I did not take my bags into the room because I was meeting my daughter for dinner. When I returned about 10:00pm, I entered my room to find another couple there.

I asked how they got my room keys and was told that they received keys from the Prince Hall Mason person in charge because the room was not checked in. This was not true. I had nowhere to go except to my other daughters apartment in the middle of the night with a 5 year…

I NEED to speak to someone from corporate about the Extended Stay Naperville,IL WEST. I am tired of the lack of response and no one willing to help. Please call me Geri Tollefson (507) 475-2877

I have been at the extended stay for about two months. When I first moved in the door that I would use to go to my room was not functioning for 11 days. I kept being told it was going to be fixed.

Finally called and it was fixed in a couple days.

Also I was told that my room would be cleaned every Monday. My room has only been cleaned twice. The second time was because I complained and had to call again. The second time my bathroom was not even touched.

I was asked if I complained about it before then like it was my fault my room had not been cleaned. I was told someone from the corporate office would call me back to help resolve this issue. That was a week ago and I have not heard from anyone. The hallways are dirty.

So many people smoking outside and yes some inside their rooms. This…

I stayed at the Extended Stay at 9000 Tinicum blvd in Philadelphia, PA. I want to start by saying all the hotels in this particular area make all of their Guest Pay for parking at their hotel which I did not know they have it listed on their website but, I booked my reservation through priceline and

was unaware until I arrived at the hotel and the checkin person informs me that I have pay $38 for a three night stay which is ridiculous that the patrons of a hotel have to pay to stay at their hotel all the hotel has to do is take down the plate number of patron vehicles Not Charge them to stay at their hotel and make even more money on their patrons.

The next problem I had at this hotel was that the room we were put in was not clean the mattress should have been Thrown Away one side had a…

On September 16th,2019 around midnight or so the front desk lady didn't get her name (short kinda big with black hair Hispanic) was beyond rude, unkind, disrespectful and just flat out rude. When I came downstairs to get more towels the lady was no where to be seen.

I called out 6/7 times out for her service no response i waited 5 mins then i went to the service phone to try and call her still nothing i went back to the front desk and called her 2 more times as i stood there for 20 mins and finally went to the elevator thats when she came out of the elevator and i asked her if she worked at the front desk she responded with a dirty look and

asked me what in a rude way she then said "yes why" with another dirty look i asked her if i could get more towels. She told me disrespectfully that…

an youll find what im saying is true

I figure work was done while i was gone WHY ELSE AM I IN A DIFFERENT ROOM NOT ONLY BCUZ ITS FLOODED RIGHT?

ALSO BCUZ ITS GETTING FIXED! i guess not. Now pipe not leak now pipe completely burst at 4am shootin up water for 3hours staff and both managers didnt know where shut off valve was at i suppose. So i called 911 fire dept.

since nobody had sense of urgency Inside my room water levels reach knee high all my belongings ruined room been wet over 72 hours AND THEY SAY ITS MY FAULT! Plus i was told to wait im going back into my own room it'll be dry in 30mins.

Its been now 4days they have tossed and pushed together all my wet stuff and blowing super hot air with 4 big fans too long trying to dry their walls but all my stuff is melting popping dissolving and manager Torie would not let ma…

Guests fighting outside my room threatening to kill each other and yelling, Cursing! One of the fighters is staying next to me. I am 119 and I believe he was in 117 or close by! The front desk knows both of them. I called 911 and called back 5 mind later to ask Front desk if they called 911 they responded with a NO! I called my MGR. That puts me and others at RISK. I stated I wanted them OUT or I was leaving! The girl up front (blond haired) responded flippantly that “the fighters” were Long Term. I said so am I!

I do not want them next to me!

I am furious with how this all has been handled. It appears ESA could care less about me as a Customer! Jeanena McQueen Jolley 22122 17th SE Bothell SE! Email me; NJolley21@gmail.com

I asked for Manager to call me she has once again ignored me. I…

I have been trying to put In a complaint on this page for the last 45 minutes. This page is jack up. The extended Stay America sucks in Oakbrook Chicago, Illinois. I was very displeased with the over charge and attitude of Ms. Deanna Akande.

On August 30, 31 my family had the opportunity to be at this hotel on a family reunion trip. This hotel manager was very unfriendly and no concern about my family. I will never be stepping foot in that faculty ever.

Room didn't get clean my son fail in the shower my mother was itching a lot on the bed she didn't sleep good. Ms Akande look like she was sleeping when we came down stairs to complain. Call me I can tell I more 9017740221. Memphis Tn.

She is not very professional at all. Tell other people business. No need tell customers about someone…

Where do I start.

First, the manager told me I could check in early per phone call the night before. She said she put the instructions for early check in in my notes. Got there, she said there were no notes and I was lying, and I’d have to come back in five hours.

I had dogs with me as I sat and waited in the lobby. The Staff commented on them. I paid for two weeks, then out of the blue two weeks later they tell me that one of my therapy dogs had to go and I have to pay an additional $82 a night for the dogs making the rate $164 a night .

When I disagreed she threatened to call the police. There were people in the next room screaming and throwing things at each other all night and when I complained by phone to the front desk, I was hung up on.

There were two guys who would sit on the…

5540 n arco ln Is the most disrespectful non-customer service people I’ve ever seen in my life the young lady shaQuana and takasha you were so rude To not only just me to customers that were there before me while I was standing in line these two young ladies should be fired I will never use this company again I’ve always liked extended-stay and I’ve stayed frequently but my one experience with their front desk with those two ladies I would never sleep at an extended stay again

I would like to complain about the extremely unsanitary codition of our room at the Extended Stay in Montgomery AL on September 6, 2019

As you can see from the pictures included there was blood on the curtain, the sink would not drain, the towels while washed had terrible stains on them, the back of the bathroom door had what appeared to be a brown spot of feces on it

The ceiling was stained the furniture was old and worn

I paid $94.24 through hotels.com and would like a refund please

I will hold off submitting these pictures to trip advisor and hotels.com until I hear from you Images 1-5

Maybe I’m getting old (57) but having to pay for my room for three days up front and not excepting cash really troubled me. I’ve lodged with this company many times throughout my travels and don’t recall having to go through this.

Also your television channel selection is based on regional politics. I’ll have to spend my weekend in a bar just to watch football games. I wasn’t able to watch the NFL game last night.

Everyday the smoke alams go off not just once but a few times for a good 15 to 20 min. Everyone runs out side in a panic trying to gather up their pets its a mess and a real pain to the ears.

You make over night reservations that are a waste because the ppl in the office have no clue about anything going on seems like. You have 1 employee Danielle a heavier dark haired lady who must really hate her job she always has an attitude and has no problem voicing her negative opinion twords you in front of other guest and

will arque with the customer if you try to explain anything in your defense then top it off with THIS IS YOUR LAST WARNING and Im referring to a reservation that you have paid for that says nothing about you needing to check in before 11am . I was already a guest they have my…

Melissa Beaufoy 1137 N. Central Ave #1403 Glendale, CA 91202 (323) 977-9554 mel.beaufoy@gmail.com

I am reaching out again, in regards to my stay at the Extended Stay America Burbank on August 10th, 2019. I booked it online and my reservation confirmation is 145668376. I was doing repairs at my home and needed to be away for the day. Sadly, the entire experience at your hotel was a complete nightmare.

I called the hotel directly about early check in and was told that I can check in at noon but anything earlier I need to pay a fee per hour. I made the reservation online I noted that I wanted to check in at noon. When I arrived August 10th it was 12:30pm and was told that check in was 4:00pm, I stated what was told to me on the phone the night prior. She said that she needed to check and to…

Westmont-Oak Brook I had made a reservation in the middle of June only to get a phone call, when I'm an hour away from arriving, telling me that the room I reserved is no longer available. My family of FIVE is put in a single king bed room with a pull out couch. The next day we are moved to a double queen room that had no a/c. Had to wait 4 days until it was fixed only to be replaced with a louder than usual a/c unit. Our bathtub wasn't clean so I had to clean it myself before allowing my children to get it and the bathroom sink is clogged.

The phone isn't clean, had to clean it myself in order to put it near my face. Had missed housekeeping TWICE due to someone who had allergies not passing my room to someone else. Washers and dryers are broken off and on.. trash piles up outside with no…