Extended Stay

I have been a guest in the same room for more than 30 days. I know about the laws against charging taxes after more than 30 days of stay. I was charged a late checkout fee from over a month ago when I checked back into The Extended Stay, which the manager once again was aware of my departure.

The manager has also sent multiple employees to my room to do a walk through inspection dude to suspicions of smoking in the room. There was not a single trace of smoke smell or anything in my room that could make those accusations true.

I have noticed other employees constantly walking by my room or standing outside of my door and when I addressed the situation, I get nothing but complete attitude and the run around on exactly why I'm being harassed. The manager has called my room and disrespected…

i checked in at the extended stay on 13223 champions center drive houston tx 77069 on saturday febuary 15 2020. at approximately 2pm. at first i wws happy with the costumer service because i was able to check in early and i was told that the room i was receiving was newly renovated and smoke free.

when i got to the room i was greated by 1 pillow on my 2 queen beds 201 no lamp shades roaches and the bathroom had cigarette burnes all over the counter. the tv didnt work and i was scared to sit diwn.

i have never seen a extended stay as run down as this one was . this place is horrible someone needs to really fix this place up i will never use yall again

My husband and I stayed here on an anniversary trip for the weekend. We had tickets for the ballet on Saturday and got back to the hotel around 10:30pm. We found our key cards did not work. After getting new ones, those did not work either.

The guy at the front desk tried the master key and that still did not work. He informed us that the keypad entry was dead and we would not be able to get into our room for the night. A second lady that worked there tried one more time to open the door and she couldn’t.

All of our stuff was in the room and I had mentioned I have medication I needed on my luggage. The lady said “sorry you can’t get to your ‘vitamins’. ” Before this they had told us the hotel was booked and they had no other rooms for us to even sleep in.

After we stood there not…

Desk worker in Jacksonville on Lenoir property ... Employee tells me if I'm late checking out he's calling the police on me & my female guest. Checkout is 11am , the cops would be there by 11:10 am.

This threat & poor customer service was random& came from outta nowhere.

I was driving a 12 hour trip booked my room through extended stay reservation guaranteed it with a credit card plus notified them I would be checking in late. After a long road trip they gave away my room! How does this happen ?

They were rude and did not care. DO NOT USE THEM

Roaches,heat air toliet tube

I've NEVER experienced the level of customer service at any hotel that not only humiliated me, but attacked my character. I live three miles from this hotel, my apartment flooded badly & will take a substantial amount of time to fix.

I checked into this hotel Dec. 27, 2019 & have been here since along with my son. I pay either by the day, two days, three days or four days because I don't know exactly when our apartment will be ready.

We booked a room February 5 for one night. On February 5, I received a call from the Manager, Ella Mrie Gail Nocum @ 1:50 or so stating asking what are we going to do? I explained to her my son is there & have the cash we just need to add it to the card to pay, but definitely we'll be booking another reservation.

She knocked on the door around 2pm & told my…

Poor customer service over charged my card and refusing to give me my money back on my card I was on hold for over 2 hours nobody every answers the phone they are very rude all this happend at the location on ashley phosphate in north Charleston sc and they had horrible roaches

0/10 Would not recommend they will upgrade you to daily housekeeping ($10) a day & not tell you then when you ask them not to come into your room they will still come in & steal your clothes & the management will do nothing.

This is the second time our company has used Extended Stay America and (THE LAST) the first experience was at San Jose (downtown) first the room flooded on the first night, then the once a week cleaning was carried out (not informed) on our only off day (Sunday) and we were told to "get out of the room or we will not clean it" so we stood outside in the freezing cold waiting to go back into our room. Both rooms were old, shabby and run down, the bed pillow were totally uncomfortable and there was no coffee making facility or cooking items such as pots and pans etc, only provided on request, this I find amazing, never have i know this during my stays in accommodation/hotels around the globe. There was also no where to put clothing so had to balance on the ironing board.

The next experience…

The manager at this establishment didn't allow me to check into a room I already paid for through a third party. com immediately. Dave course we're unable to reach anybody at the hotel to answer the phone was never answered by Staff there.

com today trying to get my refund wish I was denied after management not only said that I didn't try to check in then they turned around and changed it and said that I'm kicked out of that place which I was not informed of in any way shape or form.

The management staff refuses to give me a reason. Yet I'm being denied my refund basically robbed by that company. that's criminal and I am going to make sure that the whole world knows that extended stay America is not a good place to stay.

Tacoma Fife area Washington especially. And at the the Kent place…

Mold around the tub, stained bed linen, refrigerator did not work, room was filthy and not cleaned, room smelled like strong urine and smoke, dryer did not dry clothes (took 5 hours to dry one load of clothes), black sticky stuff on the phone, roach in the room, refrigerator was not clean, stain on walls, stains on refrigerator door, black sticky stuff on rugs. Room was not cleaned at all on first day.

I had to consistently meet with and make phone calls to voice complaints, stove was not cleaned, my head would hurt every time I entered the room due to the awful smell of urine and smoke. I’m demanding a full refund of $404 spent on that room. Just horrible.

The worst experience ever in a hotel room.

On December 8, 2019 I moved into handicapped unit #311 at Extended Stay America Hotel at 1550 E. Flamingo Rd. Las Vegas, NV 89119 by paying a month’s rent in advance. After I had settled in and returned the rented compact SUV back to the rental agency on the morning of December 13, 2019, the evil, racist, sexist general manager Anny Dayonet, called Me about ½ hour after I had returned, screaming that I had to leave in an hour, for NO CAUSE whatsoever!!!

I was speechless because it was impossible for Me to move all My belongings in an hour without a rental vehicle and the general manager, Anny Dayonet, knew it, because evidently she had been watching Me for 5 days and knew that I had returned My rental vehicle and was now taking the Bus. I told the general manager that I needed more time…

New guest cant shit alots adomal pain when arrived heads body aches. Smell like shit mix marijuana with crystal meth and cigarettes smoke prostitution. Hooker junkies outside standing. Looking at guest. Cigarettes with crystal meth smoking

I want to rate 5 stars for the service, but I have been waiting since November, 2019 for my deposit money back. I'm very upset about this! I stayed there for 2 weeks, I paid by cash, so they said they would send the cash back to my address, but I received nothing.

I emailed them, and they said they sent it to the wrong address, so I gave the the address again. I still haven't received my money back! I demand an explanation!

Well to start off the general manager was so rude by yelling at me in front of other guests stating i owed money then found out by one of the person tjat clean theres bed bugs here then they charged my friend debit card without permission making him pay a penalty all the keyed doors are accebile with no key!!!

The general manager is ao ruse and that is unacceptable i stopped paying taxes but have got no credit. U want business do the right thing change ur staff..

We booked Extended Stay America in Bensalem PA. on Tillman Dr. Everything was going well until we walked in the room...... The very first thing we noticed was a dirty rusty stove we opened the microwave and found burnt food on the plate and walls.

we proceeded to look in the kitchen cabinets, We could not believe Old food and sugar that acted like sand in the cabinets Even the top of the Refrigerator was dirty? The beds were made? there was a chair at a table in the room that was soiled we had to use a towel to cover the seat before using.

As we were unpacking we noticed our feet were getting dirty. When we entered the bathroom We found MOLD!!! Tub, shower curtain and Plug for the tub was black. my travel partner uses medical equiptment to breath at night. Out of the 9 days stay my…

If I could give this place less than 1 star I would. When I first arrived there the initial room that I was given had such a stench the carpet was stained and the bed was far from a queen bed.

I contacted the front desk from the phone in the room which was filthy and Umar offered another room which was even worse. The linen on the bed was not clean the towels were dingy and the shower had pubic hairs in it.

We left out to go grab a bite to eat and one of the hotel guests had the side door propped open and was smoking marijuana. This situation caused me to feel unsafe. My husband and I ended up coming back to the room after getting dinner and we were not able to sleep at all that night we stayed up the entire night.

The next morning I woke up and discover a spider in the room and I open…

Well to start I went to check in a couple days ago at California ave location in Bakersfield ca when I arrived the lady Maria was rude from the gate I feel I was being discriminated against for the way I look tattoos etc she looked at my Id and grabbed the DNR book and starts searching through it so I asked if my name popped up on the do not rent list she said no she proceeds to make a phone call and

ask if they have any notes on my name they said no why she replied just wondering she was searching for a reason to not rent to me i asked her if she does this with every customer her reply was sometimes which I then felt very insulted she then proceeds to check me in and since I didn’t have a credit card she would not do it so my mother in law did a third party authorization and

put her…

Customer Support, Dispute of Charges

I have attempted to speak to someone, but I cannot get through, I have sat an listened to your hold message for over 30 minutes 2 separate times. I am hoping this letter can reach someone who can handle this dispute. I also sent this letter to your CEO.

On 12-24-2019 My husband and I checked into the Extended Stay America Hotel at 2201 Longport Ct. Elk Grove Ca. I made prior reservations and requested a room on the first floor. The reason for this request is we travel with our 75 pound Golden Retriever and her large sleeping crate. We were given a room on the first floor but found it reeked of cigarette smoke (this is a non-smoking hotel). The check in clerk named Jenny checked the room and totally agreed, it was not inhabitable. We were advised by…

Management and staff are aware and allowing guest to participate in acts of sex and or prostitution as well as renting rooms without proper upkeep or cleaning by housekeeping. Rooms are dirty and infested with roaches. Management has been caught in rooms of known drug dealers as well as smoking marijuana on property during shift while claiming to be on break.

Providing keys to other tenants rooms to people who are not on a tenants room as a guest or visitor. Requiring money from residents in cash for a late fee if a customer hasn't paid by check out. Etc.

I recently put in a complaint and I put in my wrong email. I put tiffanywarnerkiss5@gmail.com my email is tiffanywarnerkiss5@yahoo.com thank you

I witness a GM talking behind an associate back.. I thought that wasn't fair and then she called the company and lied on the worker. She new tbe worker was having a problem with a living situation.. Why the company couldn't help the worker instead of throwing her out when she doesn't have money.

And then the GM thought it was funny. I heard her bragging about the situation. ( she gonna get her big black ass out of hear and im sending her back to housekeeping anyway. I don't care if she doesn't have a place to go) im wondering if she told Seth that part.

I feel very bad for the worker. She is such a good worker doing the best she can due to her situation. Your GM pick and choose and she has favorites. I been here for quite a while now. The guess in 116 is allowed to smoke in his room…

I was robbed of over $3,000 in jewelry, clothing, shoes, cleaning supplies, makeup, smart tv Vera Bradley bag and Coach purse. I had an emergency to leave for a week and was coming back. I had staff lock my belongings in a locked closet and an employee who was fired for stealing and had stolen keys appears to be the one who stole everything.

The General Manager knew of my belongings being locked in the specific room and then after the theft told me that it should have been locked elsewhere. I will be moving from the extended stay and staying elsewhere as management won't take responsibility or help get my belongings back.

A police report was taken but still management refused to do a thing.

I have stayed at this hotel for several months and had various issues from other guests walking in on me because they were assigned my room even though I extended my stay, to elevator not working, to being locked out of my room because the manager wanted me to pay more money even though I had a credit balance. It has been a bad experience but what is worse is the difference in the way the hotel addresses complaints.

I have a very noisy person in the room over me for months. I complained several times to the manager Morgan but was met with nasty attitude every time. One morning when Morgan wasnt there I was finally able to have one of the staff come to my room to witness.

She was even able to pinpoint the room it was coming from. This was months ago and the problem persists. On a few…

I been here a month had my room clean twice they have thing office about dishes pot pans forks spoons they don’t have anything like the dishes the Advertised they be running out of towels it’s getting ridiculous out of hand running out of towels i need like free week

We reserved a block of rooms for a wedding in Stony Brook, NY. 14 of our wedding guests did stay at the Holiday Inn Express in Stony Brook, NY between the dates of November 14- November 19, 2019. During that visit, there were two days (for some hours of that day) that there was an issue with the water supply and it had to be turned off.

So therefore, no toilets, no showers, no sinks. That seems to me to be a health hazard!!! There were also three incidents whereby the hotel had to be evacuated due to fire alarms going off. I can see the merit to having the alarms alert you for emergency situations, but 3 alarms in this span of time.....! UNACCEPTABLE!

One of the guests was my daughter who was housing 2 infants and 2 children during that stay. It was more than inconvenient to stay at the…

Reservation 153754584 under Sgt Ronald Carrasquillo for 11/15/19 to 11/17/19 with location at 100 Parkway, Columbia MD. I paid for the trip for my son and his family. Upon arrival bed bugs were found in the bed, The Manager overcharged me and had to pay full charges, I still haven't got copy of the bill and more to follow. Capt Carrasquillo. 843-424-1603

I've booked a room a week before coming to stay once I got here that room was no longer available for a unknown reason so I was told they had only one room left mind you I habe a family size of 5 we get to the room and it's missing drawers, dishwasher, the ceiling in the bathroom is hanging down filled with big cockroaches that falls from the ceiling... The heaters stopped working....

We only have one channel to watch on tv the housekeeping pushed trash and clothes from the previous quest under the beds.... I had no choice but to take the room because there was nothing left available due to the tornadoes that hit dallas and I was affected by it ....

And all we keep hearing from the front desk is (we'll put a work order in) which is probably over 10 for the same thing..... Two rooms have…

I've booked a room a week before coming to stay once I got here that room was no longer available for a unknown reason so I was told they had only one room left mind you I habe a family size of 5 we get to the room and it's missing drawers, dishwasher, the ceiling in the bathroom is hanging down filled with big cockroaches that falls from the ceiling... The heaters stopped working....

We only have one channel to watch on tv the housekeeping pushed trash and clothes from the previous quest under the beds.... I had no choice but to take the room because there was nothing left available due to the tornadoes that hit dallas and I was affected by it ....

And all we keep hearing from the front desk is (we'll put a work order in) which is probably over 10 for the same thing..... Two rooms have…

This is absolutely disgusting. 00 . Horrible dirty toilet. Smells like cat urine . I will not spend tomorrow here . I have health concerns after this nasty stay .

For people with disabilities like mine it is not accommodating . There were stink bugs in both the rooms(204 & 202). Room 202 had a toilet that was very rusty, the shower was moldy and the heat did not work.

I was switched to room 226 and the heating system had mass amounts of mold. I called the front desk to describe my problem and room service was sent up and tried to clean the unit but could not do much.

I took the housekeeper back to room 202 to show her my issues and showed my before pictures and she stayed while I took after pictures. I was offered a room on the first floor with almost the same issues mold being the biggest problem.

I have a severe allergy to mold which requires an EpiPen. Front desk staff could not resolve the issues.

Recently, my husband had medical problems which lead to both hips and one knee being replaced. On top of that he was diagnosis with cancer at an aggressive level. He has a severe compromise immune system. In 35 years of marriage we have maybe taken less than 5 vacations together.

He wanted to visit with our daughter and granddaughter in case he wasn't able to see them again. I worked over a month of over time to pay for this trip and tried to make this a trip a memorable memory for him and our daughter who does not know the extent of his condition.

In planning for the trip we looked at pictures online of the extended stay in Aurora, Colorado on Evens. The pictures on-line showed a nice clean hotel (maybe a little out of date) so I booked a room for 10/11/2019 through 10/18/2019 and…

I would never recommend this hotel change. I have stayed at many of there Texas locations and they are all the same. Very poor management, the rooms are nasty, roaches, bed bugs, mold in the bathtubs. And they will charge your credit card when ever they feel like and and for way more than they are suppose to.

Total fraudulent activity going on with the hotels

Given a smelly room that smelt like animals, dingy and dirty looking handicap room. Last Saturday night a large big rig was allowed to park outside my window running a loud motor all night. Not allowing me to get my sleep!!

At 12 midnight after two phone calls the workers kept on saying nonschelently we cannot find the owner. I said yeah i bet he's sound asleep because i certainly was not!!!!! Other guest calling about that and the smell of weed all over.

Evicted by lady at front desk not management after I made a 7 day payment. Police was called while I was packing.

Day 15. Still no elevator. Since when does it take 2weeks to get a part to a hotel? Completely dissatisfied. 3329 Old Milton Road Alpharetta, Georgia

14 days with no working elevator. Isn’t that an ADA violation? They’ve been saying they’re waiting for a part since we checked in. I’m not buying it. We’re at 3329 Old Milton Parkway, Alpharetta, GA

I checked in at the extended stay in Tacoma Washington (2120 S. 48th st 98409) Oct. 5th, 2019, i walked into my room and it was very dirty, garbage everywhere and dusty. i called down and told the employee that was working there, she came up to the room and "cleaned" the room (304)..

i walked back in the room and it was still dirty, at this time it was late so i left the hotel, the worker explained that she would also advocate for me and make sure i would would get some type of refund because she was the one that tried to clean my room not a cleaning worker.

" I would like to receive some type of credit for my horrible night. I like the hotel and i don't want to give out any bad information. Thank you!

I recently was visiting family and stayed at the Extended Stay America - Memphis - Mt. Moriah on 6520 Mount Moriah Rd Extended, Memphis, TN 38115. Before I post any of my experience staying at this hotel online, I actually wanted to just send in a complaint.

I travel about 5 weeks a year. I've stayed at many Extended Stays all over the country, but this experience blew my mind. I understand that some rooms get worn out, but I figured they would go into a maintenance or something, not checked out to guest.

Things I found upsetting: - Lights missing covers - The refrigerator should be throws away with all the mold in it. It's better that the room does not have one if this is what's available. - The seat on the bathroom toilet was loose.

- The desk seats had stains - The dresser had stains…

Zack, the GM at ESA in Greenwood Village, CO, is a good GM. He works hard to assist guests. In my case, I am temporarily disabled due to an injury and must use a wheelchair. Except for a few misses on room assignments, which I believe we have finally resolved after relocating me twice at my request, the extended stay here on the EPP seems worthwhile.

As a GM, Zack works very hard and diligently and is often all over the building on any day, making sure things are moving along. There appear to be either staff shortages, such as in maintenance, or an attempt to keep labor costs so low that more work is shared among management and front desk staff.

I have noticed that porters are no longer used at ESAs, who would do things like clean lobby windows and floors, start and fold laundry, vacuum…

I need to make a serious complaint.please call me.9163701816

I stayed at the Richmond, Virginia extended stay at the advertised rate on Zillow. I was told I could extend a week at a time when I first called Extended Stay. I extended my stay for two months, a month at a time.

When extending for a third month the hotel office told me I had to extend for a month, not a week as I was originally told. After making an extension on October 8th I had to change my plans 4 days into the third month.

This was for a sick family member who required me to move in with them for home care. Both the hotel office and guest relations could do nothing to credit any of my balance back to me by refund or reverse the reservation to a different rate for the first week.

After days of calling with no reply from anyone that appears to be competent to help, I am being…

On 10/04/2019 I checked into ESA Tulsa-Midtown. At the time of check in, I asked a question, “IF I was to check out early, what are the procedures. I told them If we were going to. We will come down to the front desk and will let you know.

Then I went to check on my reservation after a almost a full week To learn that the clerk was in training and booked me for a week instead of the 14 days that I originally booked online. All this confusion from asking a question.

Also, i signed up for the perks rewards. 00 was suppose to come back to me at check out. That never happened. 00 refund since I signed up for the perks rewards. Not happy here and there seems to be no resolution.…

Is complain from to greg atkins manager from extended stay gradena ca seems he is very touchy feely with his employees specially females when i personally saw him trying to hug one of the front desk female employee that she denied his hug also it was brought to my attention hes an exconvict an that he rents rooms an to pay him personally for a room.hes stealing from the company an should be brought down

Is complain from to greg atkins manager from extended stay gradena ca seems he is very touchy feely with his employees specially females when i personally saw him trying to hug one of the front desk female employee that she denied his hug also it was brought to my attention hes an exconvict an that he rents rooms an to pay him personally for a room.hes stealing from the company an should be brought down

Roach invested or rooms reek of smoke, ac sounds like it's about to take off, just miserable,

Staying in Chattanooga

I have a serious issue with a horribly soiled and stained bed mattress that I discovered upon my new 16 day checkin reservation. I just want them to give me a clean mattress. Plz help me .

I made a reservation at ExtendedStay north in Beachwood about a month ago, for one night on October 12-13. When I arrived the first thing I noticed was the dirty entrance door. The" receptionist " was waiting on someone. She told them she had to see if their room was ready.

She proceeded take a dirty rag from under the counter to "check" the room. to be taken care of. When she returned, she didnt have my room. She said she would upgrade me at no extra charge. When I entered my credit card the price was double what I was suppose to pay.

She fumbled around for a half hour trying to figure it out. I finally told her to cancel my reservation and not to charge my credit card. We left and found another hotel that was "clean" Somebody needs go look that place. Patricia Robinson

I called to cancel a reservation before the cut off timeline and an employee told me that i did not have one; nor did i receive a confirmation letter stating i did. I was on the phone for 15 minutes making sure to get clarification that whether or my reservation was formulated or not and the employee kept stating that i did not have one.

This morning I woke up to a charge on my card from extended stay. I am requesting a refund given that I was provided false information.

Also when i called the hotel to speak with someone they were very rude, cutting me off and hung up in my face.