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Facebook

1.0
1,321 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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K Mohammed Hafid

Nov 1, 2025
0

My Instagram account was suddenly suspended on 16th October 2025 without any valid reason or prior notice. I have never violated any Community Guidelines or Terms of Service. Despite submitting a grievance through the proper channel, I have not received any response or explanation.

It’s really disappointing to see how Instagram is handling such cases — disabling genuine users’ accounts without evidence, and then not replying even after multiple complaints. This has affected my personal and professional communication.

I request your team to review my case sincerely, provide a clear reason for the suspension, and restore my account as soon as possible. I’ve always used Instagram responsibly and respectfully.

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Kohima Roy

Aug 18, 2025
-1

My Instagram disabled wrongfully. Lost years of memories and many brand deals. Meta verified support is terrible. No reply email from meta.

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Nat Holt

Aug 5, 2025
0

Hello,

Four of my photos were recently flagged by Facebook’s automated systems. I have reviewed the Community Standards in detail, and these photos do NOT violate any policy.

I reached out to FB customer service chat. The first rep asked me a bunch of questions then did nothing to resolve the issue. I tried again and the second rep told me that they can't help me and was very rude and talked down to me. He said my only options are to delete or edit the posts but that doesn't resolve the issue!

I am not willing to delete lawful, policy-compliant content simply because of an automated error. So those posts are not being recommended even though they follow all standards. This is absolutely ridiculous and wrong but they won't do anything about it and it's disgusting how they treat their…

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Steve F

Jun 3, 2025
0

Facebook itself harasses me constantly taking things down, not letting me message back, threatening me with suspension. It's overwhelming to my mental health and would like to file a claim against that company

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Jerry N. Bustillo

May 29, 2025
0

Greetings!

Just want to report about Facebook Company if there are ways I could just raise my voice just to be heard with their platform and META that is not working well. I'd been using Facebook since 2008 and everything was fine at first. While getting involved in some groups and discussions as the Facebook community grows, there's something that needs to be improved in their platform or should we say their services.

Sometimes while using Facebook in engaging group discussions, I found out that most of my posts were against community standards. At first, it didn't mean a lot since sometimes errors or bugs may be as I thought about it. Then eventually my account was banned permanently without even an appeal. I ask them several times to restore my account and perhaps a mistake. But they…

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ANIKESH PRASAD

May 5, 2025
0

Dear Facebook Support Team,I am writing to formally raise a complaint regarding multiple reports I have submitted about bullying and harassment directed toward me on your platform. Despite following the proper reporting procedures, the harmful content remains active, and I have not received any meaningful resolution or explanation for the inaction.The following are the case numbers associated with my reports:122103459242857859122103459050857859122098344098857859122098343030857859 Link to post - https://www.facebook.com/share/p/1AZFvdgBWm/

Its contains my picture and false statement defaming and harassing me.The content reported contains clear instances of bullying and harassment, which violate Facebook’s Community Standards. The continued presence of these posts has caused me significant…

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Jason

May 3, 2025
0

Meta keep kicking me out of Facebook just for texting a normal text message not offensive at all and then ask me to prove who I am all the time I'm getting a bit sick of it now

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Ted Cotter

Mar 16, 2025
0

To whom it concerns. 2 days ago I clicked on my Facebook page and it told me to login. I thought that was unusual. When I did login with my usual details it told me that my account was blocked because my account doesn't follow the Community Standards on account integrity and therefore my account was blocked. I was absolutely shocked.

When I tried to get back in again it gave me a name of someone in India or Pakistan. Again I was blocked and locked out. I have been a member of Facebook with over 25 years and never had any violations or anything against me.

I am totally disgusted with this and have been trying several angles to contact Meta to no avail. I am seriously thinking about taking legal action against Meta as this has been very distressing for me. I am disabled and live alone and…

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Azmat ali

Feb 3, 2025
0

Dear Facebook Support Team,

I hope this message finds you well. I am experiencing difficulties accessing my Facebook account after switching to a new device. Despite multiple attempts, I have been unable to log in successfully.

Account Details:

Account link: https://www.facebook.com/share/1BaWxyVpXB/

Username: دکھالی راجگان

Phone Number Associated with Account: 03125005349

Previous Known Password: aliazmatsop@19905

One of the Previous Device in which I used my account is Opoo A71 (2018)

Ip Address: 223.123.88.11

IMEI 1: 867762031659631 IMEI 2: 867762031659623

Issue Description:

I changed my device 11 months ago and am now unable to access my Facebook account.

Attempts to log in have been unsuccessful, and I have not received any password reset emails although I have the…

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Derek Santamassino

Dec 1, 2024
0

com. The email is not registered to any Facebook accounts. Within my email, I explained I have a Facebook account that I cannot log into in about 3 years because I do not know the email on the account nor do I have access to the email.

com and send me a verification email and a password reset email. santamassino. I also attached a copy of the front and back of my ID card to my email so they can verify my name. Unfortunately, I never received any responses from them at all.

I am attaching my ID card to this complaint as well.

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Asha Kanta Sharma

Sep 2, 2024
0

Subject: Urgent: Request for Clarification and Reconsideration of Account Suspension

Dear Sir/Madam,

I hope this message finds you well.

I am writing to express my deep concern and distress regarding the sudden suspension of my Facebook account. My account has been blocked without any prior warning or opportunity to address the issue, and I am currently unable to access it. This situation is causing me significant emotional distress as the account contains over a decade of personal photos, memories, and important connections. I am having sucidal thoughts now.

I have not been provided with any specific information regarding which post, comment, or activity led to this suspension. Without knowing what caused the issue, I am unable to correct any mistakes or address any potential…

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Md Rasel

Aug 31, 2024
0

I have forgotten the password of this ID number, I have also forgotten the password of Gmail, I want to solve it

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Victoria Haddon

Jul 18, 2024
0

My Facebook account got hacked back in May and someone created a fake profile pretending to be me. I am absolutely disgusted by Facebook lack of help and support in getting the fake profile pretending to be me deleted. I am suffering really bad stress because of this. The image attached to this report is that of the fake profile in question

The same thing happened to a friend of mine, the fake profile got reported on 6th June and facebook support team removed it by the 13th.

So what is so different

I want facebook to fix my problem as immediately as possible and send me a personalised apology.

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isra

Jun 20, 2024
0

my Facebook got hacked and i can't log in and it s deactivated , and they changed the recovery email and removed my phone number and the submit id didn't word the id was right but it didn't work ,i attached an image that's not my email

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Constantinescu valentin

Feb 5, 2024
0

i reported hate speach and the posts have not been taken down, then my acount features have been suspended twice now for 24 h, just like that . I did not receive any notification. I did not post anything that goes against community standards. If somehow that happens anyway i must receive a warning or a message inbox which i did not.i have all the data saved , print screened .

the text on print screen is in english and some in romanian language . i uploaded print screens showing the pop ups showing when i try to like or share or comment anything.(in romanian)

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Michael Biello

Jan 31, 2024
0

I HAVE BEEN CONSISTENTLY BLOCKED BY FACEBOOK WITU NO RECOURSE! THEY NEVER SHOW ME THE POST THAT WAS REMOVED! THEY NEVER ALLOW ME TO REQUEST A REVIEW! THEY ARE CONSISTENTLY INCORRECT IN THEIR BLOCKING OF MY ACCOUNTS! I WANT A CLASS ACTON LAWSUIT!

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Stephanie Michelle Flynn

Jan 18, 2024
0

I've been hacked I reported it to Facebook by email and my boyfriend reported it to Facebook but they won't help me.

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Stanley

Jan 8, 2024
0

Facebook had been over charge me and do multiple billing on 25 to 30 Dec 2023. Contact customer service, they mentioned they have no authority to access account after I show her Facebook bill me 8x from 25 to 28 Dec.

00 in Dec they have total bill me for $900plus. She refer me to payment @ Facebook email no reply and i tried support @ Facebook email also no reply. Now case has been put into Dispute investigation by my bank but my bank told me i have to settle the bills during investigation if not there may have bank interest incurred?!

Anyone face the same issue and can advise?

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Arvind kaushik

Jan 2, 2024
0

My Facebook account is hacked I give my I'd to my frnd he change the password and mail id now he is making fool. I know he change it. He is already arrested by police more than 4 time. 50

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Warren Clyde

Dec 28, 2023
0

Dear Sir/Madam I have been trying for what seems like forever to get in contact with someone to help me

I have had a facebook account since the beginning of facebook Then last year or year before not sure. I got up and found that I had my credit card company had sent me amessage3 asking if I authorize a payment of 700+ dollars from my facebook account. I said no I never make purchases on facebook

So I went to my facebook page to see what happened and I was not able to get in(I violated community standards or something) I couldnt talk to anyone I couldnt find out what happened just kicked out like garbage when I have been using facebook sin e its inception. I have a funeral site that I made years ago that is dedicated to lost loves, to the people of 9 11 and many others.

angelsarmscom I…

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Paul Deamer

Dec 11, 2023
0

Asked and blocked sex ads that show full sex on your video page, reported to ASA they replied that you have taken down .Breaking the law again.

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KUNAL TARAFDAR

Dec 3, 2023
0

https://www.facebook.com/profile.php?id=100069576578879&mibextid=ZbWKwL This is fake account who misused my sister picture and still harrasment and threatening her...so please taken legal steps about the profile Thank you

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Stefani Kaimakliotou

Nov 12, 2023
0

My facebook account was disabled and I am so frustrated and devastated, because i didn't do anything wrong. It has all my pictures and my memories for the last 10+ years. Facebook won't let me use my ID and they do not respond on other options.

I sent them emails and tried to complete the appeal form but it won't let me submit my ID. Please help!!

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Emma

Nov 9, 2023
0

My profile and rescue account has been hacked and no one has got back to me

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Kim Blackhurst

Nov 1, 2023
0

I WAS HACKED DURING AUGUST AND ITS BEEN 4 MOS AND FACEBOOK NEVER HELPS ITS CUSTOMERS AT ALL this is bullshit and i wish some one files lawsuit with the company IM ANGRY AND A HORNET SOME STUPID HACKER HACKED MY ACCOUNT BECAUSE i thought it was one of my friends nope i have beeen on faceboooks ass about it they are ignoring me and

not helping me they are negligent they have no cyber security or tech support millions of customers are loosing there accounts because of hackers and scammers and it needs to STOP NOW i lost my family pictures that meant he world to me i also lost my aunts memorial page i did a make over on it so i can send messages to her and her friends as well but i lost that abililty to do that she passed away and i lost a wonderful picture of her as wel i am fuming angry and…

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Wandora Lewis

Oct 18, 2023
0

I was hacked on Oct 8 by the profile below. Facebook banned my marketplace after I had to rest my password. Been with fb since 2008 never had an issue or been banned. I have appealed 8 times and sent info attorney sent to fbi.

Fb still won’t help me and won’t unban me. I am being punished cause of a hacker!

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Michelle

Oct 15, 2023
0

Everytime i post something it gets declined for no reason and i haven't been disrespectful on anything. I post amen a lot and it gets declined for no reason and it needs to stop because im a christian and i have the right to post amen or even happy birthday to celebrities and that gets declined. I want it to stop for good or i will file a report against facebook/meta.

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Alejandra Mingramm Iturraran

Oct 14, 2023
0

Facebook was disabled due to a linked Instagram account that's not mine! Please Help!

My FB account was disabled due to a linked Instagram account that is not mine. I received several emails from FB with a password recovery code and then when I logged in I got the "account disabled message due to the linked Instagram account violating guidelines." The message told me to contact Instagram for a review. My Instagram account is not disabled and has no restrictions or notices it says... how do I make Facebook discover this was a hacker not me, whatever he posted to restrict me he did it on purpose is a new modality Instagram account to appeal our decision. I don't know who bachhophuong is... help how do I make facebook discover this was a hacker, not me, whatever he posted to restrict me he…

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Kuwar Indrapratap Singh and

Oct 5, 2023
0

This account is used my photos and my name misuse my fake account create please review and permanently close this fake profile. Thanks.

Pretending and fake profile link=https://www.facebook.com/thakur.i.singh.77

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Delarey van Dyk

Sep 20, 2023
0

I lost my mobile phone which had the two factor authenticator app loaded. Since then Inhave been unable to access my account. I have tried every avenue suggested online by facebook to no avail. I then contacted Facebook on all digital platforms with the hope that they would actually assist their client also to no avail. The worst experience ever!

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Brian Beard

Sep 10, 2023
0

Marketplace allowing car sellers, UK, to offer cars at ridiculous low prices, obvious scam, and they turn out to be selling cars for ,"my uncle who doesn't have FB. You are supporting criminals not dealing with the problem.

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Victoria Hook

Sep 10, 2023
0

Someone hacked my daughters Facebook and messenger account using her content to message and hacking into her friends account and Facebook couldn't see any problem when it was reported by herself friends and family do not feel that Facebook supports there customers it's disgusting .

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Tanya Milne

Aug 31, 2023
0

Facebook have shut my account due to copyright infringement. I tried to contact them as they had breached their terms and had not contacted me to let me know. When I have contacted them to say the account is private and I have my own personal content and have not uploaded any content which is not personal they refuse to respond.

They have changed my password and email address on the account and won’t let me have access to any of my content or let me know what the copyright was to defend myself. Will be getting solicitors involved!

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Melissa Fridley

Aug 30, 2023
0

Account on Facebook keeps getting locked.

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Christine Marrello

Aug 28, 2023
0

Facebook disabled my account and I couldn’t even learn why. They never answered my questions or communicated with me.

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Nina Williams Walters

Aug 26, 2023
0

On Facebook games, you have a video called hunting snipers, in your rules it says anything that does harm to animals you will not tolerate well. This video shows people shooting guns and killing animals. The animals are yelling and crying.

This is not acceptable for young people to watch, please take this video off and put it somewhere else. This is showing young people it’s OK to kill animals. I will report it to PETA put it on YouTube or one of the other social medias thank you

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gwendolyn lightfoot

Aug 26, 2023
0

to whom it my concern at facebook let me tell you something all i tried to do is play jackpot party on facebook thats all i ever do i dont go in the chat rooms or nothing next thing i know i could not get on facebook you were telling me i had to take a picture of myself but i'm not to good with computers i had to get a frtend of mind to show me how to get the camera on my computer to send a picture of myself all i did was try to play jackpot party with i been playing for years never had an issue until now so

don't say i did anything wrong because i did not before you accuse someone of doing wrong let them know what they done .

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Ryley

Aug 25, 2023
0

If I could give 0 stars, I would. I’ve reported SO MUCH hate speech, and yet it apparently doesn’t go against their community standards. There are literal nazis sharing racist/homophobic/antisemitic things and Facebook apparently thinks it’s okay. I’m talking about people sharing things DEFENDING SLAVERY, racist memes, swastikas, straight up dog whistles(23 16, WPWW, 88, lightning bolts) and it’s okay.

But if someone fights back and insults one of these awful people, THEY get muted.

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Andrew ODell

Aug 24, 2023
0

I been report on group. Facebook still ignoring on the message. My friend have mental health is bad. I need contact to Facebook explain them automatically online.

Facebook need close down by worst mental health and suicidal

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Shamshad Khan

Aug 22, 2023
0

My account has been hacked no one has been intouch with sending a number of emails I’m very worried I have a lot of memories in my account please help, my account was hacked on the 24/04/2023, I have found out from friend the birthday date was changed to 16th of may please help me get my account back, they got into my email and the account connected to my instagram I have sent in uploads. I have contacted a number of times with no reply please help

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Pamela Beckham

Aug 20, 2023
0

Someone has hacked my account. Tried to solve the problem and nothing works. Would ask that the account be deleted, her name that she is using if Karina Beckham fro Central Region Singapore. Says she joined on August of 2009, but of course that is my start date. Can anyone help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Kimberly Agocs

Aug 19, 2023
0

My name is Kimberly Agocs I am letting you know that I have been hacked the person that hacked me. Her name is Johanna Williams. I have tried to change passwords and I can’t. I even tried to give you my license and you came back saying it wasn’t good enough. What do I do?

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Vivian Power

Aug 19, 2023
0

My main account was hijacked, and although I keep getting messages that my account has been disabled, it is not! My friend just had the hijacker like a page in their account on Facebook. I have screenshots of my name change, my picture, and a foreign phone number connected to my account.

I have more screenshots My name is Vivian Power Email-vjeanpower@hotmail.com Phone (814) 920-3675 Someone changed the phone number to a foreign phone and I have no idea what they did to change my email. I had the account for 14 years under Vivian Power only! Not whoever hijacked my account, added to my full name. Help! I lost everything!

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debbie tesfamariam

Aug 18, 2023
0

I just wrote out my questions along with a screen shot boom disappeared, who else can I contact about post being removed that have no threat or bullying

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Jonathan gravning

Aug 17, 2023
0

I believe that Facebook is a racist environment. There are people on there giving you the finger saying whatever they want. But all I had to say was kick his ass or disagree with somebody and my account is being restricted.

I've had to show my ID to prove my account was real. When there are tons of accounts that are not real on there but if you complain Facebook justifies it. I feel Facebook singles people out if they are against the Democratic party.

Personally I'm against the Democratic and Republican party.

Also I think Facebook is a communist identity. Anyone that would restrict the president of our country from posting on social media. Social media should be removed from our country that does this Facebook or Twitter.

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Gerald Wayne Dew

Aug 13, 2023
0

I verified my Marketplace account April 2021, about 2 weeks after I onboarded, when I had hit $599 in sales. I received a 1099-k January 2022 for the 2021 year. 7 rating & not broken any policies. Out of the blue November 2022 a new verification notice appeared, as if I wasn't already verified.

As well as messages on my account saying I didn't have a linked bank, didn't have tax info submitted & things like this that obviously were not true. 5 years so really are not needed, but I would upload if required, but there is no way to do that.

The new verification notice only sends a code to confirm my email, my phone…

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Linda Wiebe

Aug 9, 2023
0

Opened new account and was viewing family accounts to see who was on and if it was worth finishing set up. My account was suspended before I finished set up . Why? ( This account, or activity on it doesn’t follow your community standards.

I disagree and don’t understand why, I did not wrong. I disagreed with your decision. Close the account immediately . I have no need for it and disagree with your process. I will use alternative sources to set up and communicate with family. CLOSE ACCOUNT NOW.

Has your systems won’t let me. Complete and close the request. What an inconvenience and disappointment.

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Louise

Aug 9, 2023
0

Profile deactivated with no reason given following hack on account as can be proven through email. No response from any email or Twitter feed. I cannot so much as download my information. Facebook is holding my personal data to ransom.

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Scott Sweeney

Aug 9, 2023
0

You sensor people for their comments but you allow violence videos , sex videos , drug videos? But someone makes a comment an you sensor them for it saying it's against your standards... So I'm asking the democratic site that does what they want which is it ?

You can allow post about these things but sensor comments. Why is that ? It's comments about the violence,sex an drug videos you allow . I think it's pretty fucked up you say one thing but do the opposite. Your allowed to allow these videos but don't allow same type comments....

Think it's time you got cancelled!!

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Fathmath Nasir

Aug 9, 2023
0

My account got hacked

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