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Facebook

1.0
1,300 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Jeanrtte Thompson

Aug 7, 2023
0

My account has been hacked twice, so I cancelled the account 2 years ago, I'm now told my account is back on Facebook, can the account please be deleted immediately

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Charles Aissen

Aug 4, 2023
0

To sign into my account it requires two factor authorization. I had a problem, sent my state-Id, they would not accept it

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Lee Richards

Aug 4, 2023
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Got my account hacked. Got an impatient female on the call who was sharp, didn't listen and kept over talking me and kept saying my name sternly even just after a short few words. I got frustrated with her, asked to speak to her supervisor of which she refused.

She carried on being rude and unhelpful. I raised my voice through frustration and she used that as a means to terminate the call. Shocking, really unhelpful and the support system is just flawed.

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Tara Bhrushundi

Aug 1, 2023
0

This user experience is ridiculous.

First, someone hacked my account, and Facebook doesn't help people in this situation. They don't offer customer service. Everything is done by algorithm, bot, etc. and these things make decisions that are wildly wrong. I followed all of the instructions carefully, but I wasn't able to get back into my account or create a new one.

Then finally I found an old Facebook account that I haven't used in many years, but it was still open. I got into it and started building it up -- replaced the profile picture, updated it to my current name, sent out a few friend requests.

Then today I got a message from Facebook saying my account has been disabled because I violated community standards. Sigh. Someone out there just doesn't want me on Facebook... which is…

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kathy

Jul 31, 2023
0

HORRID Platform and even the worst at customer service - they sit and allow hackers to hack accounts and do nothing when accounts are reported. I have never had such shitty Cs in my entire life yet now i have marketplace buyers upset and threating me and my family bc the company does shit and allows this to just keep happening.

You refuse all my friends request to report the profile as well - DO BETTER

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Mohammed Sardaoui

Jul 30, 2023
0

I was hacked on the 4th of July and all my accounts have gone, i reported it 4 hours later and i requested for my accounts to be blocked while they investigate the issue and they told me it will take 24 hours, and that 24 hours turned to days and weeks, i talked to more than 10 support agents and each one of them say the same thing, to be patient and

that their investigating team is working on it.

meanwhile my hacker was running ads with my accounts that costs me more than $500. I managed to get my accounts after more than 15 days, but one of my main accounts was disabled and missing money too, I filled some financial form and I waited for weeks and

in the end they sent me an answer that has nothing to do with my issue and then they closed the case. I have never in my life experienced…

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Lisa Han

Jul 24, 2023
0

I am complaint Facebook's unfairness by blocked my marketplace account without given reason. After my several request of case review, it still blocked.

I guess this is due to a complaint from a prospected tenant. I denied the application to protect the community safety. I requested facebook to review the conversation log during the investigation, but kept got denied without reason.

The way facebook handling complaints are very rude. I believe they are punishing the good citizens and allow the bad one to take advantage from it.

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Gaheris Matthews

Jul 23, 2023
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I have unsubscribed many times but I’m still receiving junk from you. You have the worst customer service. Your size matches your arrogance

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David Butler

Jul 22, 2023
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I have been trying for months to memorialize my deceased wife's account. Each time is traumatic. I have followed all their instructions but nothing works. Even worse, they don't even care enough to reply to my messages.

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Jeffrey Palumbo

Jul 22, 2023
0

I am following pages that I did not choose. I feel Facebook is doing this without my permission . I have blocked several pages that keep showing back up . There are several " friends " that I am foll9wing that I did not choose .

When I block them , I find several new " friends " that I never accrpted or asked for friendship . I believe Facebook is choosing my " friends " in order to bombard me with adds and people trying to clone or hack my profile .

In addition , Facebook keeps sending me Spanish Language Adds that I've repeatedly blocked but I keep getting them . I don't speak Spanisj . Why would you send me adds in a language I don't understand ? This is crazy

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Tracey monroe

Jul 16, 2023
0

I have this profile I been using for a few yrs with no problems since this yr I been having problems one after another yesterday I was playing a FB game and posting my results and it shows my FB profile and then across my screen comes this might go against community standards and they keep doing this all the time then they say we got this wrong over and over Im getting tired of this I'm disabled ishouldnt have to deal with this I'm going to dele my Facebook account if this is not cleared up

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Sandra

Jul 14, 2023
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My fb account was hacked so they locked it. I followed up with them to find how I could get it unlocked and their customer support was no help at all. I had to submit my id 5 times as confirmation and it never worked once, it kept telling me the password link I received had already expired and I needed to resubmit it…5 times!!

I reached out to them and spoke with 3 different people, they all kept sending me these automated responses. They never addressed any of my concerns and two of them ended the chats without answering my questions. It was the most frustrating experience I’ve ever had with a company. I went to their complaints page and they sent me to another company that would help if I paid them… unbelievable. So I’m currently locked out with no where to turn to have it fixed, I’m…

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Nermnin

Jul 9, 2023
0

My account Hack And no have any way To recover facebook. If you lost your phone

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Niru Narsai

Jul 6, 2023
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Hi I have a complaint about companies selling things from China on Facebook. Taking innocent people's hard-earned money. Then telling that it has been delivered. But it's not and they have taken your money and not sent you the items the Banks have told me it's a scam on Facebook. what do I do?

I received emails from the site and it looked genuine. I have lost almost £150. on these transactions. It's not good. Don't you vet your clients who put these ads on to sell things? As it's your reputation as well.

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Christopher wood

Jun 28, 2023
0

This is the second dam time I have been banned from messenger for 3 days for no reason. When other people cab post nudes and sexual things and they still have access. I want my access back asap or I'll file a complaint with the state a lot this.

Whoever is on charge of fb needs to learn there job because there's more people on there doing much worse.

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AAKASH CHATURVEDI

Jun 20, 2023
0

my account is hacked n i dont had any access in it hacker changed it all but still it didnt change any information in my account like my username n basic information about me .....world,s largest social media platform is just a joke to hackers now......i already attach a screenshot of my fb account which was hacked

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Valerie Woodburn

Jun 20, 2023
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For months now I have complained about the abuse of baby monkeys and still it's appearing when are you going to stop this disgusting acts of cruelty

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Mariano Bofill

Jun 17, 2023
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I feel very uncomfortable about Fantaxy bar advertisements this business is owned by the government located, In Habana, Cuba, w ño here The government is a communist totalitarian regime and where the profits go directly to the government violating the Cuban embargo from the United States of America to Cuba so promoting this business withered profits go to the government, is a violation of this act

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Kathy Shaw

Jun 16, 2023
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My account is apparently targeted... I have had numerous 15 hour, 1 hour and 24 hour restrictions in the past few days. It seems to happen when I pass around a Christian meme... tested the theory just a few minutes ago and was slapped with a 24 hour restriction.

I thought FB was supposed to be neutral - didn't realize that it was actually anti-religion. If some one could please explain to me what is going on -- I' m very interested in your answer.

Also, all I get is the notice slapped up that my account has been restricted for however many hours --- never stating what it was about or having an option to object. Sounds a lot like censorship to me. Kathy Shaw

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Joseph m Healy

Jun 16, 2023
0

been locked out and everything i was told to do i8s not working,

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Malak El Hajji

Jun 10, 2023
0

Hi.

My name is Malak El Hajji, I live in France, in Champs-sur-Marne, and I have issues with the social media Instagram. So Instagram has unfairly suspended my account @ma_a_lak on Saturday the 3rd of June 2023. It is not the first time they suspend me for no reason at all, it is actually the seventh time. And what's worse is that I can't even appeal on the following link https://help.instagram.com/contact/606967319425038. Everytime I send a request for a review, knowing I'm clearly innocent, they keep sending the following pop-up message "We could not process your request. Please try again later." I keep receiving this message since the day of my suspensio, they are not allowing me to defend and explain myself. I ask for your help to get justice and to get my Instagram account back.…

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Walter jameson

Jun 9, 2023
0

i am being hit with a 24 hour ban on a daily basis so in effect im totally banned all the time with no explanation i dont think you run in a fair manner you allow the so called sites to be printed but then you ban any one that likes them i dont see any sense in your rule making i think you are biggoted and you are denying me my rights of free speech but

not so when you allow the site in question to be aired pull your game up to sensible standards what the hell is wrong with you im sick of your crap so i dont need your reply which will no doubt be benificial only to you im sure im closing my page down as are many of the people i know due to your crap if this is happening in my small town just think of how many clients you will lose world wide because of your stupid tactics

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Harry Arakelian

Jun 1, 2023
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Hey this is ridiculous.. you’re singling me out.. I’m getting a lawyer.. you can’t take down the three comments you took down.. I didn’t threaten anyone I didn’t bully anyone.. I merely copied a post about something serious and posted it there was absolutely nothing wrong with the other two posts..

now you’ve restricted my account and moved me lower in feeds .. you’re clearly targeting me and violating my rights.. i made sure there was nothing wrong with them and you took them down anyway.. I’m contacting a lawyer you’re targeting me

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Monique Boyd

May 31, 2023
0

My account has been hacked and FB keep saying that they are not in violation of community standards, how is that they ??? Please explain to me how someone else has unauthorized access to my account, impersonating me asking for money to my family and friends is not a violation on any level of we were live I could call police and have charges put on them but because it's a certain amount of people on FB they say ...

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Lisa Despres

May 30, 2023
0

I will always stand up for myself against all the Facebook trolls. I was standing up for myself against another rude commenter. If you want to kick me off for three days again. Whatever, but nobody will get away with calling me names online or to my face.

I’m a Despres abd we always kick ass.

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mark

May 30, 2023
0

dear sir

you have closed my facebook the email is an old email of mine which i can no longer access but the user is mark.old5 email mark_o@rock.com this was essential to my music work and art and i can no longer be sen tp many of my followers for many years as a result of this it means my work is entirely sole destroying can you please restore this and its contacts which took me years to develop

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Donna Kane

May 28, 2023
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I am so very upset that Facebook is allowing sex videos, animal abuse videos, and allowing scammers to post products in Marketplace using a fake company Overstock Mall Shop. It's all over Google that it is a scam, and Facebook is letting those scammers to steal money off innocent people, How dare you do that it's not rite that shows rite there Facebooks owner does not care that he is running a dishonest channel I am beyond disappointed and

I along with whoever I know will be told Facebook is just like all the rest of the crappy channels out there you don't care about the people all's you care about is money, I'm a strong believer in Karma you watch the Facebook empire is gonna crash God don't like ugly

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Chuah Shiue Dong

May 13, 2023
0

Facebook false restriction . And tell u unable to change the decision because the post doesnt exist. This is rediculos .

The photo was a meme from a comedy movie. Everybody used it. I get restriction because of it and said it was suicide self harm funny is it?

Facebook seem a abusing client by some reason. They doesnt want take off false restriction. Even they know they done wrong.

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JoDee Rothwell

May 9, 2023
0

You allow companies the sell diet products on line and they don’t check to see what age or even if they are old enough to be buying their product! My card was used without my permission to True Keto gummies in witch Garth Brooks and his wife were supporting saying how much weight they have lost.

Amy young child wants to be like them. 88 dollars because I can’t talk to the company so I can send their GUMMIES! back un opened for my money! I absolutely can not afford this.

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Michael Mitchell

Apr 30, 2023
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I really like Facebook. Over instagram and twitter by a long shot.

I was discouraged to not be able to easily find a way to turn the sounds off for clicking and liking stuff online.

Small thing.

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Nazim Alcicioglu

Apr 25, 2023
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Recently I deactivated my account. Then someone hacked it used all my personal information, deleted my private email address, my private phone number, and changed the passwords etc. Then you disabled the account. Then I think they also got you to review the decision so you forever disabled my personal account.

I have been using this for more than 15 years. Everything personal and private is there. Friends, life events, photos everything.

Thanks! Nazim

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Keelin Brown

Apr 24, 2023
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Each time I reached out to Meta customer support, the support team doesn't seem to know what I'm talking about and hangs the phone up on me which is frustrating for me.

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Michael martin

Apr 23, 2023
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My account got hacked over three weeks ago. I have gone through every step that I possibly can and then some keeping my cool not blowing my lid. I’m finally able to view my page I can’t change the email address that it’s been put on my thing without putting in a password, well obviously the person that hacked the account change the email address the phone number and the password.

Hence they hacked the account duh come on stupid Facebook now I have to have a pen or some shit sent to you me via email address because it takes a day or more before they get back to you , and then they send you two or three different emails to do this that and the other and it all looks the same or different no actual instructions I click on some thing it’s not the right code now I’m assuming that they’re…

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Courtney Anne Cayford

Apr 21, 2023
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My name is Courtney Anne Cayford. I live in Manchester, NH and I was hacked on April 17 2023 as someone posed as my friend looking for a code and I gave it to them. I have countless memories with my family and my nephew that I don't know if I'll ever get back.

Their still active on my page scamming my friends and family. I haven't gotten but a sliver of help because they changed my email, password and phone number and I can't identify my account. I tried with my license . com

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Catherine Willis

Apr 19, 2023
0

there is no place t log a complaint against the site that has disrupted a 76-year-old life who is homebound they have closed access to the account insisting that they have a 2-stage verification which never signed up for,r they keep saying sending a code and d it does not work or never comes, them insist send I drivers lince, marriage certificate, name change, passport leaving my family and friends, doctors, scurrying to find out what happened to me.

since my account is open to the public why would i ever have 2 stage authorization more of bureaucrats' control of getting personal information?

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Catherine Willis

Apr 19, 2023
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76-year-old home bound locked out of FB who said have 2 step security and never signed up for demand i send my driver's license , marriage license or passport to them to get my account reinstated they said will take up to 48 hours by then and my relatives and friends will be in a horrible state wondering what happen to me

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Aye Ko

Apr 18, 2023
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I am using facebook with my real name (Aye Ko) and my real picture since long ago. https://www.facebook.com/akfivesuper

Someone has made a fake account with my name (Aye ko) and also my real picture/my face. https://www.facebook.com/profile.php?id=100088397070463 That means he is pretending to be me and also he is posting herreshment post which as I have posted.

My friend and I have reported to Facebook "Pretending to be something" > Me > Report Profile. But facebook replyed that that profile didn't go against facebook standard. That meas facebook allows any one to use fake account. Facebook is not following his own law.

Check the attachment photo. That liar took my photo and cut-out extra place. But the face is mine. Is it legal to act he is as me? What the fuck of your standard?…

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Jeffrey boan

Apr 15, 2023
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They have restricted my account because of the comments I have made on so called independent journalist is out here exercising their rights but yet the shit that I say to them is stuff that Dave said to a cop or to an individual but yet you don't fucking see that is going against the Jaws rules but my mother fucking comments is the same as theirs at the same as that way they said there's y'all see that is going against your rules and

regulations now I'll give you exactly one day to get my account from being restricted because of the shit that I said because the same shit that they've said to you the cops or to an individual you either get my God damn shit straight or I'll sue you motherfuckers to get you for being a racist get you for taking trying to take my freedom of speech now I have…

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Bishoy Fahim

Apr 15, 2023
0

Hi, suddenly my account got hacked out of nowhere and I found emails coming your primary email address have been changed, phone number removed etc, after I recovered it I found there's some issue with a community standard , name was changed from Bishoy Fahim to امين بن عثمان , date of birth was changed, I tried to contact facebook by all possible means with no solution. I clicked I disagree with this decision to see what's going on and then it got disabled in a day right now. below on this email, I'm attaching everything to prove this, including all screenshots, my passport and tracking. my original email : beshowageh19@gmail.com my phone number : +201205930763

kindly I need my account back with everything on it ! as it contains everything related to me and I can't sacrifice this !

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Pamela Reed

Apr 12, 2023
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My facebook account was hacked in early February and they won't help me get my account back. I reported it as hacked twice, and all they said is it isn't violating their community standards. What about my rights to protect myself against this hacker?

Is their standards the only ones that are important? I am at a risk for ID theft, but I have no right to ask that my account be disabled for my protection. Just because the hacker isn't violating community standards does not mean I wasn't hacked.

I am tired of not being heard and ignored. I have the right to be safe on Facebook, and that right has been taken from me.

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Tsvetelina Terezova

Apr 11, 2023
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I have already filled out several online forms on Facebook with my personal documents attached so that I can report an impostor account where someone is trying to publicly humiliate me by using my personal data, such as photos, home address, family info, etc. This account has been around for a long time. Since I don't have a Facebook account, I didn't know about its existence, but I found out from a friend, which is extremely painful for me. I asked Facebook to take immediate action to close it or let me know what I need to do to delete it. I specified that only the photos with my face were stolen, and the rest were probably taken from the Internet, thus falsely humiliating me.

However, the account impersonating me is still active.…

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Emil Carter

Apr 8, 2023
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My FB that had over 3,400 fb friends got hacked and the hacker got a lot of money from information they hacked. I have a Fake FB account now with 725 friends and it is not mines. How can I get my original FB account back.

I changed my my cell number it is now 726-202-8784. Thanks

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Marcus Kennedy

Apr 7, 2023
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Hi I'm a Facebook subscriber for many years and I am very much outraged that Facebook would cancel my account for $190 days are they insane what did I do for them to block my page for that long there's a lot of corruption here as you know women taking their clothes off practically naked exposure of nudity flashing of weaponry beating of animals drug paraphernalia all sorts of things that you guys don't even censor or block or block other people's account or page when they flash these things beating up school kids fights with police all sorts of things that are seen here why would they block my page for $190 days that is an insult 2 months when they're letting the most corrupt videos play on their Network I would like to know what my rights are and

how my services could be restored they…

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Roberta J Caulkins

Apr 5, 2023
0

Hello I'm sending this email to you today because 3 times now Facebook has restricted my account for no reason. Accused me of a video they claimed was nudity when it was a Christmas party from my work. 2 there was post put on my page 3 my first Amendment rights to freedom of speech were restricted this needs to be taken back I have not Violated any community standards on facebook.

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Alphonso Thomas

Apr 3, 2023
0

I have been with Facebook for years someone stole my account I push over all the information I learned about the person and I'm watching him now on my facebook and Instagram scam people on my page and their doing nothing I need help their stealing from my family and friends right in front of my face

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N Earl

Apr 3, 2023
0

I am highly frustrated that FB is unable to verify my identity. It has not accepted any of the forms of identification that it claims is acceptable. My account was hacked and clearly logged into from another location never used. I even responded to the email that whoever logged in was not me. Yet, it has denied my ID several times and my marriage license. I have been a user for years and this has affected my ability to do business and created character defamation, thanks to the obscene photos and request for cash. Then when I tried to enter my phone number, the system said I was typing to fast and blocked me. This is ridiculous!!

It is extremely disappointing that there is no live chat or real person to speak to resolve this issue!

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derek inglis

Mar 31, 2023
0

My complaint is about a company that advertised on your site and has conned me out of £24.99 in January. I have tried contacting them but fobbed off every time the company is called heygrcx@hiyvl .com can you investigate this company and get my money back please

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Shantia Jones

Mar 31, 2023
0

I requested that my old facebook accounts/ profiles be deleted since I've no access to them and yet now my old facebook profiles has reappeared again I want my old facebook profiles DELETED PERMANENTLY...it's impossible to get their customer service since I've no facebook account nor access I sent a photo wise (ID) a long time ago like they requested but my old account was not reopened which I been worried about identity theft since Facebook now has my photo identification (photo) I honestly regret having an account .

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amy messner

Mar 27, 2023
0

Facebook you suck!!!! I get put in Facebook jail for using a "naughty" word or saying I want to kick someone's ass but you literally have people being killed or raped or stealing or kids being abused in every way etc etc on live stream and

you are taking the time to deal with my swear word???? WTF is wrong with you people??? What ever happened to freedom of speech? I realize Zuck himself is a thief, you stole Facebook from a couple gentlemen I believe so no wonder that type of thing is allowed on your platform, you can relate to these awful people.

I WANT MY CONSTITUTIONAL RIGHT TO FREEDOM OF SPEECH FACEBOOK. Go find the rapist, murderers, abusers and do some real good in this world why don't ya.

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Lakeisha Townsend

Mar 21, 2023
0

My facebook was hacked and disabled I did not give my password to anyone nor did I have a card on file ....it was hacked I sent my picture ID n they telling me I'm disabled when I didn't do anything wrong I was hacked

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