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Facebook

1.0
1,321 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Steven Paul Frazier

Mar 17, 2023
0

In the past year I’ve reported and blocked over 1000 people on Facebook for the following. Drug sales, sex ads, licenses, registrations, temporary plates, illegal businesses, cars, trucks, cooked food sales and third part ads deceiving buyers. Facebook has done nothing so I reported them to our state representatives.

They are literally running a black market full of fraudulent people and listings. Out of my 1k plus reported 75% are illegal aliens using fake accounts.

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Mashonda Carr

Mar 17, 2023
0

My facebook was hacked and I am absolutely devastated. It has all my childs first pictures and my memories for the last 8 YEARS. Facebook won't let me use my ID and keep denying it but will not respond on other options I have to get it back. I need help! Please !

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Iuliana Munteanu

Mar 14, 2023
0

My ex partner Turu Ca which is mentally ill is posting innapropriate videos on his stories about me and our sexual life. I have tried to report him many times and all my friends but his videos are still there

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Al Bischoff

Mar 13, 2023
0

You keep blocking me every day for 24 hours. What’s the deal? I have done nothing wrong.The file attached had a response to a friend and was done at 3:48 well after your self imposed draconian processes that never make much sense.

Also please send me the address of you legal department.

Al Email: skidog32354@gmail.com

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Kevin leather

Mar 12, 2023
0

Hi, I am just inquiring why I have been blocked for two days when I know have not Brocken any rules

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Syed Mehboob shah

Mar 9, 2023
0

On 5th of March I open my Facebook i.d. But my I.D did not open. I try so many time but some one hacker my I.d . on 6th march I Again open it but result is same. i entaer my new I.d rafyshah00001111@gmail.com and i verfy thay send me a code 625796 but it was not accepted. My name is Syed Mehboob Sha My contract number is 03218025095. plz help us for this regard. syed mehboob shah

We received a request to reset your Facebook password.

Hi Syed Mehboob, We received a request to reset your Facebook password. Enter the following password reset code: 625796 Alternatively, you can directly change your password.

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Machelle Aronson

Mar 9, 2023
0

I keep getting restricted for standards and not being told what I did, just hitting like on post and sharing and continuing to get restricted with no explanation, I feel I'm being picked on .

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Tyokyaa Terwase Isaac

Mar 8, 2023
0

Greetings. I lost my Facebook account with a two factor password settings because my line got damaged and couldn't welcome it back.pls I earnestly request that you help in recovering it.thanks in anticipation to your response

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Kerry Baker

Mar 7, 2023
0

My personal account has been hacked. Both my profile name has been changed and my profile picture making me out to be a Lily Collins when for the last 10 years I have been Kerry baker as shown on my ID.

Facebook have aloud them to take over my account and also blocked and disabled my account with all my personal, buisness and bank card details attaches. I can no longer gain access to any of my photos of my children growing up on there because I am no longer aloud to log in.

I have tried to contact then to no response and I cannot create another account either. Cannot believe this has been aloud to happen. Talk about GDPR

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Owen Lloyd Martin

Mar 6, 2023
0

Around 5pm to 6pm, Friday 17th February 2023, after not being on my phone all day. I went to Facebook messenger to send a message. Facebook immediately logged me out of my account, then asked me to produce identification, which I did.

Then I was sent the notification ( picture 1). Obviously being confused. I have been trying to contact them for an explanation. I have tried on numerous times to access the account . Then I noticed that I had received this email. (Picture 2).

So I've allegedly gone against community standards. I've had no notification or warning from Facebook of this. I have been trying to contact Facebook to give me a full run down. But as of yet I've not heard anything. So the situation is what it is.

My account is disabled until a review is done. I'll wait. Then today I…

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William Boyle

Mar 6, 2023
0

, I've been unjustifiably blocked from using because of someones, temper tantrum, meanwhile I buy ALOT on there, still have items to pick up that I paid for. , HELL NO I will Certainly NOT put someones Garbage it my Nice Van, In fact this type of thing should be made ILLEGAL as being UNSANITARY, and therefore UNHEALTHY. 2.

I don't have a helicopter to fly everywhere to pick up every item in every moment, there is miles and miles of driving involved. 3. complained to FB and not even an answer or reply, WHAT ABSOLUTE ARROGANCE AND INCOMPETENCE, just block a person not even an attempt to hear their side, this kind of program should not even exist, if it cannot hear the other persons side, Next I think I will report to FCC.

thank you Billy Have a nice day

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Basit Hamdard

Mar 6, 2023
0

My account has been disabled.

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Alexia Hawkins

Mar 5, 2023
0

I can’t log in my account in the app and the account still exist and I still can’t get in it I’ve done contact Facebook support multiple times yall still haven’t help me

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cecelia Baker

Mar 4, 2023
0

I did nothing wrong on my Facebook that I can see that I did wrong I don't even understand cuz you're saying one thing and you're doing another so lift my restriction because I haven't done anything wrong I can't even see anything that I did wrong and it isn't making any sense so I'm asking you to lift up my restriction cuz I did nothing wrong

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Yvonne Jaberi

Mar 3, 2023
0

My daughter gave me an iPhone 13 because she got a new iPhone 14 it was the best gift because I wanted one so much. Then I was excited to get Facebook I loved the information you would come across a wide variety of products and just about anything animals and true stories watching other people doing funny things just like having the world at your fingertips.

But I have to say Facebook has changed it’s become very boring lately and you have a lot of junk on their now mostly a lot of bloggers from another country popping up many times a day with nothing but fake news harassing this man called Justin who divorced this woman one year ago korra obidi that singing and dancing princess from the motherland about a year ago.

Well because he did that it has caused the worst saga between her and…

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Pete jasper Griffin

Feb 28, 2023
0

When I seen the rubbish you do allow on your site

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Jeffrey Schoenherr

Feb 28, 2023
0

I ordered 2 shirts from them and haven’t heard anything. It was an 88.61 dollar order. Receipt 1927-4229.

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Michael Braziel

Feb 28, 2023
0

I've tried to login to my account on Facebook for a year now and Facebook will not let me login. I tried by creating a new account and it worked for only a short time and then went to your account has been deactivated.

I've tried to get them to help me login to my old account so I could use that one and that didn't help! The should restore my facebook account! I have been treated unfairly and negatively! IT DOEST MAKE SENSE!!!

I haven't done anything that was against Facebook Codes!

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Ranald Simpson

Feb 27, 2023
0

Facebook has locked me out of my own account.I am sick to death of your insecurity issues.I have items and evidence leads to my stolen vehicle and you have shut me out.Look fuck off,I would rather close account and have nothing to do with your overfabricated,slanderlous,crap. Fuk off.

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JEEVABHARATHI K

Feb 24, 2023
0

Facebook account was hacked.. Didn't recover my account

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Tony

Feb 23, 2023
0

This new thing of adding adds to the videos is pure garbage. We are already braided iPads everywhere else on Facebook everywhere you look, you cannot not see ads now you’re going to add them to the videos too. Do you not see a problem with this.

Every time I see an add in the video I stop watching and go to YouTube at lest if I have to watch an add there is content worth watching the add for on there. And maybe when the video creators see everyone is tuning out when the add start they will stop posting on your shitbook

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Bob Caldwell

Feb 22, 2023
0

That you are targeting me because of my First Amendment Rights. You continually flag me and kick me off. I'm a true American. I believe in justice and not violence but to have a safe society we need to punish those evil people that know nothing but violence.

So again I say f book, that's you reading this. You are wanting Hitler days. You are the problem. Days of recounting is coming. They will soon sensor you.

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Ahmad Nazir

Feb 20, 2023
0

To respected MZ Berg CEO Facebook Sir only one question! How someone can easily hack your account when you have 5K follower and and have two register mobile number as well gmail? Sir really i feel heartbroken with such your lazy team

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Abdullah

Feb 18, 2023
0

It's ok for Facebook to show black folks fighting or showing their butt. But it's not ok to comment on would you would do or feel about thar which is ok to show to kids abd others. Hypocrisy at its finest

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Larry

Feb 17, 2023
0

I've had 3 restrictions for hate speech. I "d the news saying when William was blown up how's the weather balloon. Another one was I asked why they didn't shoot down if I'm blowing it up and I was told Russia tried that they didn't Go down.

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Felicia Wade

Feb 17, 2023
0

Facebook is racist and harassed black individuals. On several occasions I either posted or reposted jokes and says I went against guidelines when pornos, racist comments against blacks and support of the KKK is down my timeline and feed. I've been banned 3 times in the last 3 months. Below is the latest.

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Kelly Steward

Feb 17, 2023
0

I feel targeted 24/7. I get restricted and banned for things that don't make any sense. My ban right now is just ridiculous!! I posted I was going to the hospital to visit a FRIEND. There is even a smiling face because it's kind of a joke between us FRIENDS!

I didn't tag anyone or post ANY names at all!! Just said what we all wanted to do is kick our friends ass for landing himself in the hospital. the last thing I got banned for was sharing one of my DEAD Sisters Comments on a post from 2 or so years ago and she mentioned how she has my back and would kick ppls asses and I get a damn ban for it!!

I feel like this is bullying. They need to chill out and leave me alone. I'm fed up!

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Annie D Smart

Feb 15, 2023
0

Facebook placed me on 29 day restriction 2/15/2023, for a 4/9/2021, post of Hunter Biden that was on the internet a few years ago and since Congress started investigating him. As stated, as stated, this was from 2021. Facebook should be restricting those pedophiles on line having sex with our little boys.

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Vivy Kaufman

Feb 15, 2023
0

I got banned from the marketplace. I suffered a scam, I was looking for work online, and I fell into a scam, I thought I was working listing houses. I have proof, they're in the messager with the user Patrick Butler.

I didn't do anything wrong before, I'm a regular user, I just like to buy used and cheap stuff on facebook.

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Alan Hugged

Feb 14, 2023
0

I have tried to purchase an item Shopexr.com they have taken my money and have shipped an item. The item they shipped is not the item I ordered I have emailed them numerous times with no response.

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Ben A Drake

Feb 12, 2023
0

I belong to several wildlife photography groups. Myself and the others will often post in several groups the same photo of wildlife at basically the same time. Recently you began accusing me of SPAM and I kept disagreeing with you.

Now I have been banned from posting certain things I used to do (you never told me what the ban was). How totally unfair of you to allow a machine to mistreat me, then ban me for something I have not done.

FB was started with what I am doing in mind. Sharing. Now it seems doing what Zuck wanted us to do from the beginning is a crime. I'm really very angry you have done this. Shame on you for having no checks and balances to make sure your robots are not being the ones breaking the rules.

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Lisa Johnson

Feb 12, 2023
0

I ordered a product out of the marketplace it's called bestswins where you can order fake teeth they go over your teeth and you can eat with them and you can do everything that you would usually do as if u didn't have them on.. I need them because my teeth are falling apart and I just wanted to get them I paid $28 for these through PayPal...

When contacting them they sent me an email stating that they were sending them out through the regular mail services it states that they're waiting for the paperwork so they can send it through... But on my email is states that they already sent it to my home address and it's been delivered and it has not I contact the mail service they said no they're still waiting for the information to come to them...

They have a phone number and an email when…

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David Holland

Feb 11, 2023
0

I am complaining about trying to sell a Private Number Plate on Facebook which they have blocked because allegedly it goes against their Community Standards yet there are a few at the very least on there and it does not breech their terms, even appealed and got nowhere. Also there is a group called Lush on there which is totally against their community standards with women exposing themselves yet if a man reveals less on Facebook including on that group you get a ban on Facebook. I find this both appalind and discrimination

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Bruce A Sanders

Feb 11, 2023
0

Not allowing people to post music videos anymore? Very dumb idea. I have always enjoyed posting videos on Facebook. Now it's more like Topix. Not cool at ALL

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Nsame Justus Nsai

Feb 11, 2023
0

i dont even know the rules i did not respect, please i am appealing that you remove the posting restrictions on me, I kindly appeal to FB to reconsider the restrictions and remove them,i have suffered a lot, hoping FB will look into my requests and remove the restrictions Thank you Rgds Nsame Justus Nsai

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Joseph Paul Clark

Feb 9, 2023
0

It's impossible to log into my account, can't set up a new one and can't even delete the damn account. Mark Zuckerberg needs to be tarred and feathered and sent into outer space, without a way to contact anyone

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Xaid Matoo

Feb 9, 2023
0

Hello, I have lot of trouble because Facebook team can't resolve my issue since a year I appealed lot of time to NAME CHANGING issue on my account but no inquiry happens so please resolve my account issue as soon as possible. Thanks you

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Riffat gul

Feb 8, 2023
0

Facebook is under india influence and all indians are keeping eye on the stuff posted against indian government. As indian government has silenced all journalists in india same way on Facebook indians are silencing people from all over the world. Indian people are posting hate stuff but if you complain Facebook will say it’s not against our policy but our funny posts has been even removed.

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Yuriy Solomonov

Feb 7, 2023
0

I was with Facebook since 2008 till last year. i have never had my account suspended for any reason. I have never violated any Facebook community standards and policies. i voluntarily closed my account last year due to it was hacked a few times.

This year I decided to have my Facebook account opened. Due to the old account was permanently deleted, I opened a new account with the same Full name and email address.. As soon as I opened a new account and sent a friend request to my son, my account was immediately suspended. I disagree with that and ask Facebook to review this suspension. As requested I provided Facebook with my photo and ID and phone number. This suspension was lifted next day.

Next day (02.01.23), I only managed to use it for a few minutes. I uploaded 2 profile photos and…

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Cassandra

Feb 6, 2023
0

No support for victims of criminal behavior. There is no support to help victims with reports. All avenues to report or contact Facebook fails. I lost ownership of my business page two months ago and it is being run by a hacker and two other fake accounts while I’m locked out watching them steal My personal Images posting them daily stealing my money and image.

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Wesley Russell

Feb 6, 2023
0

I wish I could leave a negative 5 stars, Facebook is a piece of crap, well it's ran by a Democrat so that explains why. They took my post that was supposed to be funny said it went against their community standards and suspended my account for 3 Days.

All it was is a picture of a guy in his whitey tighties hanging from the balloons saying looks like we spotted the China balloon. Takes away all free speech unless it's something to do with their political parties. They suspended me before for posting hunter Biden laptop funny meme saying it was false news.

I am tired of these people trying to run their things like China and Russia. If tables were turned they would be all over the news saying it was racist. Violation of freedom of speech for sure.

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Douglas Goldfein

Feb 4, 2023
0

Customer service for Facebook ads have been zero help in determining why my ads were rejected. After almost a week of back and forths. They told me the rejection has been upheld and gave me no information on how to fix it

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donatello castelli

Feb 4, 2023
0

Thanks for cancel my story in Facebook disonest scam artist

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Daniel Lytle

Jan 31, 2023
0

My facebook main profile page on facebook was frozen about three weeks ago because someone thought I owed advertising fees. I have been on FACEBOOK many years and I was never regarded as an advertiser for my carrer as a Social Worker.

After much communication between me and Facebook, my account was recovered. Now two years later my account was closed as though I owed for advertising fees. I retired Sept 15,2022 due to medical reasons. I never started advertising on Facebook during that time.

I retired after 55 years of Social Work jobs in Columbus,Ohio at many agencies and private practice. I never needed to advertise. My reputation and referrals from other professionals helped me have a great career working at many places. WHY SOMEONE AT FACEBOOK THINKS I OWE MONEY TO FACEBOOK FOR…

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Carissa Porter

Jan 31, 2023
0

Facebook has locked my Facebook account and they're excuse was that someone else tried to access my Facebook account. au (which Facebook has actually used to contact me). I have informed Facebook that they had no legitimate reason to lock my Facebook account.

They then transferred me to another department which are ITS, Pearl said it would cost me $2 which will be refunded but she didn't mention anything about they would also take $66. Then Tuesday 31st January 2023 a man from Facebook told me that he is going to transfer me to IT department for the cost of $1 and I told him not to do it, but he did regardless.

All I want from Facebook is to fix what they have done wrong and unlock my Facebook account, because they had no right or reason to lock my Facebook account at all. All Facebook…

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James Hedrick

Jan 31, 2023
0

I'm 68 and sign up to Facebook for the first time. I just wanted to be able to buy and sell. I was looking for a car. And I was looking for a car and that was all I did.

I was banned the first day. There was nothing I could have done wrong. And they don't tell you the reason. It shows the power they have. I'm sure there are many more like me out there. Those that talk about right and wrong are the ones that miss use the power they have the most.

Other examples is the police the government and the churches. We can see this every day on TV I've seen some of the things that is on Facebook. Porn, sex ... So what kind of morality do they truly have.

So it's probably a blessing that I was banned.

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Sally Gross

Jan 29, 2023
0

I called on 1-27-23 to get help with my hacked FB account. I could not understand Brian the one I want to report. He left a message on my cellphone saying "your a bitch Sally, suck my dick" I saved this message on my cellphone, I never did get help with my account.

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Jean Little

Jan 29, 2023
0

I have been with Facebook for a number of years but I have been hacked 3 times in the last year ending up on 2 lists of scammers. Consequently I have closed my accounts. Surely some security at Facebook could stop this kind of thing.

I enjoyed Facebook but now I don’t have it due to hackers. I noticed several people had been hacked which is not acceptable.

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William R Riegert

Jan 29, 2023
0

I have been dealing with hackers and scammers from Facebook that I was unable to block. I have reported several hackers and scammers to Facebook that didn't violate its policy. gov without a reply back. Mark Zuckerberg visited the country Nigeria youth that is well known for the 419 email scam the Yahoo Boys.

No one has a problem with this. Mark visited Nigeria to set up a worldwide scam center. Those codes were shared all over the world. If you know anything about hacking codes are one of the steps. I was being hacked from all over the world because of Facebook.

I never had a problem with hackers until I created a Facebook profile. Anyone that believes Facebook's only way of making money is through those ads is a fool. Is it not a fact there were no ads at the beginning on Facebook?…

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Nancy crebs

Jan 29, 2023
0

I was restricted for 6 days, on 1/26/23 for violating community standards, Face Book sent me an apology and said they were wrong, apon review, then they put my post back up, on 1/28/23 they then restricted me again, for the same post, this time it was for 29 days, their were other restrictions as well.

I want these restrictions removed, and an explanation as to why this happened? Thank you Nancy Crebs

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