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Facebook

1.0
1,356 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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SuzanaGamble

Jan 25, 2023
0

A lot of people have complained that Facebook is allowing videos of monkeys being abused some of the videos of the monkeys are friendly and in the wild but a lot are of them being treated wrong. People like me want these videos that are of abuse taken off of Facebook .But when we complain when they come on Facebook just says they're reviewing them . Please stop these videos when we report them.

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collin glaser

Jan 23, 2023
0

changed ph # can't get sec code. sent id and more nobody's helping me. I'm not impressed

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Lieghann Fischer

Jan 21, 2023
0

Facebook YOU ALLOW THE TORCH , and KILLING OF ANIMALS ON YOUR SITE. YOU DO NOTHING ABOUT IT! But if there is a comment about u attempt to punish people . I HAVE COMPLAINED TO , the USA GOVERNMENT AS TO YOUR ONE SIDED OUT LOOK .

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Gina Mangone

Jan 21, 2023
0

My Facebook account has been hacked and Facebook wants to charge me 100 dollars to get it back

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spiro karayianis

Jan 21, 2023
0

for wees now ive been trying to let Facebook know that my account got hacked even tried to send the picture and nothing is being done My friends even tried to do it and nothing's being done someone hacked my account and took my identity my name there are 2 images down below one is my identy which it got hacked and the other one my friend tried to do it and that's what they send a message to

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Emre Polat

Jan 21, 2023
0

facebook locked my username

21.01.2023 Dear Facebook.

The of my own brand is at risk.

I can't GET its back because ı accidentally changed my Facebook username. Please review the issue and leave my old username back please.

Currently: facebook.com/modayoncom

My old username: facebook.com/modayon

ı want to Switch to the old One as soon as possible, thanks. ————————————————————————— Sayın Facebook.

Kendi markamın güvencesi risk altında.

Az önce Facebook kullanıcı adımı yanlışlıkla değiştirdim diye eski haline getiremiyorum. Lütfen konuyla ilgili incelemeleri gerçekleştirin ve eski kullanıcı adımı kullanılabilir hale getirin lütfen.

Şu an : facebook.com/modayoncom

Eski kullanıcı adım : facebook.com/modayon

Eskisine en hızlı şekilde geçmek istiyorum teşekkürler.

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Jean Holdsworth

Jan 21, 2023
0

I have been a user of Facebook for many years, by accident i come across a video of a Baby monkey being abused after a lot of research over the last Year i become aware that this was taking place in Asia Cambodia, Thailand and Vietnam, Cambodia in particular, since becoming aware of this problem I have become aware that these baby monkey are illegally poached and illegally sold to the abusers who make these videos for personal gain, i have reported them multiple times and

the reply i get is that it does not go against Facebook's community standard's i have also shared information to encourage viewers not to watch this horrific videos and i have signed many petitions to try and encourage Facebook and YouTube to remove them permanently, and because of the action i have taken i have been…

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Jean Holdsworth

Jan 20, 2023
0

I have been a user of Facebook for many years, by accident i come across a video of a Baby monkey being abused after a lot of research over the last Year i become aware that this was taking place in Asia Cambodia, Thailand and Vietnam, Cambodia in particular, since becoming aware of this problem I have become aware that these baby monkey are illegally poached and illegally sold to the abusers who make these videos for personal gain, i have reported them multiple times and

the reply i get is that it does not go against Facebook's community standard's i have also shared information to encourage viewers not to watch this horrific videos and i have signed many petitions to try and encourage Facebook and YouTube to remove them permanently, and because of the action i have taken i have been…

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Naeem Ahmed

Jan 19, 2023
0

Hy I am Naeem Ahmed from Pakistan.I have a facebook account and Page name as a Naeem Ahmed and Al Mubeen Steel 03135588723.My ID has been closed I no longer have control over Oral Mubeen Steelworks 03135588723 .I was running an ad on the page The page is down for about 10-15 days, yet they are deducting money from my bank account. In proof of which I am sending you the screenshot.so please don't deduct money from my bank account from that page.

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Michelle Nixon-Welburn

Jan 18, 2023
0

No log in since 2nd January 2023. Over this period my business pages have suffered as still cannot log in. Tried to contact FB via messaging's over portal via husband with no responses. The fact is a link sent via an email to me did not work.

I have kept log in attempts on screenshots & my husband has relayed over his own page as a message to you but again no replies. Church is suffering as I am unable to administrate this. My efforts to build up caring groups and for my teaching to help enable students is unatteneded as I am unable to log in and administarte school.

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Simon Elias Nwamba

Jan 17, 2023
0

I use Facebook to update my radio station page and today i failed to access it to upload stories since we have a breaking story of a tiger on the loose south of Johannesburg in South Africa. wants me to upload my identity document.

why because my record shows that i have been active for years on Facebook. my identity document is my privacy and cant risk having it posted on every website since there's cyber crime. please activate my account with immediate effect since i believe my rights to access of information and my rights to depart information are being violated.

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Hammad Khokhar

Jan 17, 2023
0

I am using Facebook from last 10 years , Now suddenly Facebook disabled my personal ID and my Business page without any reason. I am send may requests, mails , appeals not did not get any response . What should I do now ?

My all pictures and memories are in facenook.

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Jacqueline Duncalf

Jan 17, 2023
0

I have sent numorous emails. I had to reset my computer to factory standard as it was not working on windows you blocked me from fb because I lost my login details on resetting my devise , you've sent me lots of messages with type phone number in I don't have a mobile phone all my family pictures are on fb please could you let me sign back in via email code not mobile phone

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Prasenjit Dasgupta

Jan 15, 2023
0

I wanted to recover my account after my phone was reset and I lost my authenticator .I submitted my passport, Driving license for identification purpose through Facebook for 8 times but Facebook did not help me to recover my account. My identity cards are also attached for reference.

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Michelle Nixon-Welburn

Jan 12, 2023
0

January 2nd a security alert hence personal Facebook page blocked & then libk sent from FB which did not work & since then no ability to log in & manage FB pages for business & Church. If try to log in after changing passwords fourteen times an error page every time. My husband who can log into his personal FB sent messages over to FB & after twelve being sent no help at all.

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Andre Ellis

Jan 12, 2023
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I have made many reports over the years of bullying and harassment on facebook but facebook has never done anything about the content of the users who perpetrate these offenses. it has become a recurring theme. Anything i report is never against facebooks policy however if i soo much as make a witty joke or sly comment to someone im immediately flagged for violating facebooks policy guidelines.

I have reported pornography, scams, fraud, fake accounts, bullying harassment and facebook has never found that any of that violated their policy guidelines. Im to the point now that i am considering taking legal action as recent someone took my deceased granmothers photo from my facebook page and posted it in a group and decided to go about making fun of her.

this hurt me deeply and i reported…

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Shawn Sonies

Jan 12, 2023
0

If it were possible to give a -0 rating to Facebook that is what I would give. ) has suspended features on my account with absolutely no notification or explanation. It is impossible to communicate with a real person who is employed by Facebook (Meta) in customer relations or tech support.

I am being targeted while other despicable people and groups continue to spread dangerous rhetoric and lightly veiled threats against the current President of the United States, Democrats and liberals. I have been the recipient of threatening private messages from Trump supports but Facebook has not done anything to protect people like me.

Facebook is a purveyor of conspiracy theories and fear-mongering. It continues to allow divisive rhetoric from powerful political figures like Donald Trump Jr. and…

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Anne

Jan 11, 2023
0

I had my account locked/suspended and I can’t even open it to file a dispute. I’ve been sharing the business add & never had my account suspended for this.

I rely on this for my income. I’ve paid my dues to Facebook & still have no access to my account, messages or business account. Please look into this.

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ronald proulx

Jan 11, 2023
0

why aren't yous doing any thing about my face book account being hack by some one else using my name a pic

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Rebecca Hoad

Jan 10, 2023
0

A few months ago i was hacked my facebook was shut down and so was my instagram account since then i have limited use of facebook i am still unable to buy or sell on marketplace and i have completely lost my instagram years and years of photos of my children!!

I have on numerous occasions tried to submit a review of these restrictions as they were. obviously not me i had to change my passwords and gain access back to my accounts if my account wasn’t hacked why would i need to do this!!

I would like someone to pls look into this and give me back my instagram as well as full access to my facebook account or at least contact me and let me know what steps need to be taken to rectify the issues!

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Christine Baodle

Jan 10, 2023
0

My FB was blocked as I was accused of not complying with their community standards. 2022 - I have been accused of child sexual exploitation!! This is the first thing I am offended by. The second is, that I have not been able to find out exactly which posts or content on my page breached the community standard and gave Meta the right to block my page.

I was then asked to follow a process which included requesting me to upload identification (licence/passport) via my phone if I disagreed with the decision. There were no options for me to discuss this with anyone or check that it wasn't a hoax.

com every day for the next 9 days explaining that on my own page the breach had occurred, however, they had blocked my business page (musician) which held contacts and event details that I could no…

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Veronica Bey

Jan 8, 2023
0

This guy name dr ben who claims to be a spell caster asking clients money on social media then get mad making threats on his clients trying to expose him knowing that’s love and police and FBI be watching social media and he needs his page taking down and needs to be banned from facebook or any other social media plus he’s very dangerous plus spell casters shouldn’t never have social media know that ain’t doing nothing but them in a lot of trouble please do something please and thank u

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Ron Hardymon

Jan 8, 2023
0

I was blocked from editing and adding listings to marketplace for 30 days because I called a fat pig a fat pig. Marketplace is not the place to Block me! Horrible! I've sold thousands of dollars on marketplace and shipped all over the US in the last few years.

Now, I can't add listings or even edit my listings for 30 days and this is completely wrong. I'm done with this phone company.

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Ray G.

Jan 8, 2023
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I've been buying TIM's for years; am a diehard consumer of Timberland. All I wanted to do was change my email address.

First, a lazy rep looked at the fact I changed my location and said it was done. I said, "No, my email address needs to change, not my physical address." So someone else changes it and tells me the change is only for orders & shipment details. They cannot change my original email (which isn't original because I've had 2 others before). I inform her I used to write software, and anything can be changed in a database, but not by tech support. I mention that I'm weary of tech supports around the country having 0 relationship with their web developers. Yet someone else comes back to say it's not possible; they're not allowed to do it. DUH, I just told those people that they…

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Darren Bigelow

Jan 7, 2023
0

My Facebook account was accessed by someone else and I believe they changed my password. I no longer have access to my email account that is associated to my Facebook account. So I cannot reset my password. There is no assistance whatsoever from Facebook in fixing this…please help me restore or at least close the account.

Note I still have access to my messenger account linked to Facebook as proof it is my acccount.

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Frank Marshall

Jan 5, 2023
0

They are useless at most things. Specifically for me is they have taken over 7 months and still haven't reviewed their decision to suspend my account because they thought I might be fake. I have submitted ID numerous times and asked for the account to be deleted if they don't want to review it.

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Kiana Andrews

Jan 2, 2023
0

The privacy settings do NOT work. I had to make my page completely private because of a safety concern. Now I am trying to make my page public again and can’t. I’ve made all my settings public and my page is completely unsearchable now so no one can find me if they wanted to.

Not to mention there is nobody to speak with directly about this issue through Facebook. I find that to be unprofessional, and highly inconvenient.

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chrissy boadle

Jan 2, 2023
0

while using my fb account it locked and I received a notification that I had breached the community standards and referred to child sexual exploitation. I have been offended by the accusation, 100% unable to verify the content that is referred to and attached to me by this allegation and although blindly followed the process to have this reviewed including providing identification, have heard nothing from FB.

My business page is linked to my personal page and this has also been blocked and it has impacted my business over the christmas new year period as I have been uncontactable through this medium by current clients and new clients alike. ) I have not received any confirmation, or assistance and today I am still to find out what I did or have a review finalised.

I find it appalling…

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Lisa Peart

Jan 1, 2023
0

Facebook says it has community standards. They say they're anti bullying. Yet I report LGBTQ2S bullying and it's never taken down or taken seriously. There is a trend on calling us groomers, pedophiles and more. This is getting people beaten and killed. And causing suicides.

When is something going to be done!? I'm not holding my breath.

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oday jaber

Dec 31, 2022
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My name is Oday Jaber. I have special needs health condition . I suffer from DMD which restricts my movement and paralyze me. I had a Facebook account and it sounds like it was used in contrary to the law by the person accompanying and assisting me.

he took advantage of my weakness and used my accounts and my identity without aknowledging me. By that my account has been permanently closed I appeal your to help me. My account is so essential to my and my health .

All matters of my life and work depend on this account, and my weakness and sickness have became severe since I lost my account, my heart faulty rate became so dangerous that my medication and heart support devices are not helpful to calm my anxiousity .

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Rachel Ashley Vroom

Dec 29, 2022
0

IM filing this complaint against Meta for disabling my account for no real reason with them having no real full proof and or evidence I did anything wrong at all since I have developmental disabilities ASD Autism they have not reinstated my account with my email Gadgedragon36@gmail.com I have emailed them they don't return email messages I have also emailed Mark Zuckerberg him self no response back at all all IM wanting is my Marketplace account and page reinstated again

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Tyron Wakeford

Dec 29, 2022
0

why cant i give no stars, Facebook is a joke with no support for its users. its absolutely pathetic.

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Mariana Tomova

Dec 29, 2022
0

Hello, this morning (29.12.2022 at 8:31 Brussels, Belgium time) I was having a scroll on my feed as every morning and I liked few posts of friends and posts suggested to me by the feed when I received a message that "my activity did not follow the community standards and I will be suspended for 6 hours". This is extremely unpleasant, no need to say it, I do not know what standards exactly I breached, it would have been more useful if Facebook imposes a punishment (as this is a punishment!) at least to explain what the reason was! Otherwise it is extremely unfair and with no educative effect at all!

Please let me know what community standard exactly I breached this morning so that I know what I should not do in the future! Else, please excuse yourself for error and rude corporate…

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Abe F Loewen

Dec 29, 2022
0

You dumb F..ck Restrict my a account But don’t give me an chance to challenge your BS So kiss my ass you communicate c0ck sucks You incite anger and hat with communist actions So ban your a$$

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Pettyk Fox

Dec 29, 2022
0

My account has been locked since November 13th because of "suspicious activity" and I followed every step they requested to prove my identity and have my account unlocked but nothing worked. Then I learned that I have a community standards on spam violation because of a comedy skit video that I posted in a group that I participated in.

I tried to disagree with the violation claim but Facebook won't allow me the chance to dispute it as the continue button on the violation doesn't work. I emailed them, called & got an automated message stating that there is no customer service representative available and suggested that I used their help center but it doesn't offer a resolution for my problem, I have tried to resolve this issue through live chat but

it was no help either. I have a lot of…

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Synora Robinson

Dec 26, 2022
0

I am so sick of Facebook blocking me over and over again. I been hacked so many times I reported it and you done nothing. I sent the NASTY comment someone sent thinking it was me you done nothing. Facebook so racist.

I have seen naked people, suicide, people getting beat or kill and you allowed it. I have changed my password yesterday after I seen you blocked me. I just got out the hospital to deal with this stupidity

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Kimberly

Dec 26, 2022
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That 8th account's James Moore's https://www.facebook.com/profile.php?id=100083642133098 also he is not real person and all 27 people are complaining on him for thier money and information to get thier money and he harrasment them and he asked the. for nade private porn etc like that. Is kid age 13 years old he used his daddy's picture on profile also he has pleased then send picture for thier genital etc to porn children also those person is hacked that account

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Chrystos Sozos

Dec 25, 2022
0

dnot been able to wish any of my family a happy Xmas or call them via messenger, please provide me with a satisfactory reply as I will take this as far as possible due to the acclaimed nature of the ban

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Fredrick Hebert

Dec 25, 2022
0

Facebook is discriminating against me, by blocking me from using Facebook because of a dark picture on profile of my face I'm a dark skins negro and I tried to correct and disagree to the statement Facebook lodged against me and they block my usage, I feel this is grounds for a lawsuit unless you can correct the mistake I made unintentionally and harmful to no one

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Christopher Abbott

Dec 24, 2022
0

My account was placed on under restriction 2 days ago. I have spent the past 48 hours trying to get into contact with Facebook and Meta ti dispute this restriction. They are saying I violated standards with a chat a sent, but my profile states I posted something regarding child nudity (which worries me the most), and yet I no violations in my support inbox!

I know didn’t do anything to violate; but I do think this might have been a malicious attack from another user. Now the policies state that I should be able to request a review or disagree with a decision, but just like facebooks ability to respond, non existent.

I’m disgusted that Im being treated so poorly in my attempt to protect my well-being!

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Nancy Wages

Dec 24, 2022
0

Warning for sexual content when I shared information on an organization that saves seals in Namibia due to being cut around the neck as fishing nets, lines entangle their neck. Now how can that be sexual. Frankly ridiculous.

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Kurt Eichler

Dec 23, 2022
0

My account got disabled yesterday and I can't reach anyone, I didn't post anything against their community standards, as it says for my account restriction. I haven't gotten any reference #, it was just disabled. I'm loosing business because of this. For advertising. And emailing people/clients.

The phone number they give you is just a recording and doesn't do any good by going on their website. Somebody needs to get off their a$$, and do their job, at facebook/meta. On fixing people's accounts. This is the 2nd time this year for no reason.

First time I got a response, but now I don't. Or this company needs all new employees and a new owner.

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Paul Beckett

Dec 22, 2022
0

Today for some reason I put an angry face on a video then I get a message saying because I shared something against Facebook's standards. I'm not restricted for 3 days ????????? Kindly restore my account A.S.A.P

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Fayton Hollington

Dec 22, 2022
0

Facebook has taken to blocking me from messenger for what they “ said“ was violation of their rules. Further investigation revealed that I sent something via messenger, with sexually explicit language, and or photos of children today, December 22, 2023.

FYI, I sent nothing, and posted nothing on Facebook or messenger. I demand proof of what I’m told I sent. There’s ongoing litigation against Facebook for banning, blocking, shadow banning unjustly. I am not one to sit by and allow them to defame my character, block me, without taking action myself.

I suggest Facebook proves, backs up their action by showing me the sexually explicit information I shared.

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Cristian Andreiu

Dec 22, 2022
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Hi, My name is Cristian Remy Andreiu, a few days ago i received a email stating there was suspicious activity on my account and that it got locked. Its very weird as at the time im with my girlfriend meaning im not opening fb at all....

now i changed my password right after hearing this, tried to click the link... wich is broken as it straight up locked my account, removed my phonenumber and gmail options and made me unable to retrieve it by removing my known devices.

Here comes the weird part i did not do anything and im just trying to get back hold of my account. I have people on there that sadly passed away and i can never retrieve. Ive tried every possible option to retrieve my account and cant even fill out your forms as it tells me straight up to log my account (wich i can but its…

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David Metzger

Dec 22, 2022
0

I just received a 30-day suspension for my voice texting changing what I said at the end of it and it made it sound like I was going to try to blow somebody up I was going to blow up a feed not a person I said I want to learn how to copy and post something so I can blow up a feed I think I should be reinstated immediately

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winston minott

Dec 20, 2022
0

I have been complaining about a fake page harassment and nothing have been done .

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Bethan Jones

Dec 19, 2022
0

On the Facebook jobs for cash page I encountered a man claiming to be an employer. He then hacked into my account and posted a fake rental in California which I have screen shots of his fake profile and the correspondence between him and I when I thought he was legit employer and

I wanted to work for him He then coerced me into his scam and posted a fake rental in California somewhere which then resulted in Facebook restricting my Market place and not allowing me to buy or sell anything I've sought a lawyer to sue Facebook for unjust actions against me when I am the victim and have contacted head office with my lawyer to start court proceedings if this matter is not resolved .

I'll be seeking termination of all persons responsible for penalizing me and not doing anything to protect me…

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Maxine Howell

Dec 18, 2022
0

My account linked to the email address was hacked and my Credit Card debited for over £600 with no correspondence from Facebook at all and my account disabled for a reason that I have no idea was about or what my card was debited for, the bank are in the process of refunding my card yet my account is still disabled

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Rushawn James

Dec 16, 2022
0

Was on the phone with customer service representatives around 3:37 pm December 16 2022. I asked for assistance concerning making a Facebook group that was made private to make it public . I’ve gotten terrible customer service from the phone representatives .

Two supervisors hung the phone up on me and continued to be disrespectful. I have video evidence concerning the situation . I am willing to post these videos so the employees can be fired .

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