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Facebook

1.0
1,456 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Ben Conklin

Dec 15, 2022
0

I have been with Facebook for over 15 years and never had a problem with the platform, and randomly they permanently banned me. I have multiple business profiles with 1,000s of followers that I no longer have access to. I have spent $1,000's on ads. I would use this platform daily. It is troubling to have this taken away with zero explanation or assistance.

I do not post obscene content or anything that would violate the platform's terms/conditions. The only thing I can think of is that I made a joke about Hunter Biden's laptop, but it was not that bad. My account must have been hacked after reading about similar experiences on Google and the BBB. Ironically, their address is 1 Hacker Way, and my account was hacked.

I can not believe they do not support their users, especially business…

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Serena Sanders

Dec 15, 2022
0

I am being restricted from my account for a picture I have already been restricted by a year ago. It even says it in the comments. I do not deserve to be punished for this again. Especially when there is WAY WORSE things on Facebook y'all don't seem to care about.

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Joseph Rodgers

Dec 14, 2022
0

Your automated software that determines what is offensive is a joke. I posted a meme on a WW-2 rifle page, that makes fun of a myth that this particular rife is prone to damage if commercial ammo is used in it.

I’m suspended 6 days now for it? There are no threats in this post. What is going on there?

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Christopher Pelletier

Dec 13, 2022
0

Facebook account was hacked and get no help this is the second time in one year

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Rodger Mckay

Dec 10, 2022
0

Can't fix my disabled account, can't complete the form. It just keeps on saying "can't send your request" no idea why it was disabled?

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TONY LAWRENCE

Dec 10, 2022
0

hi iam a memner on facebook forum. paramotor uk. and i wish to make a complaint . there names are ian hornby. and mark meds. I didn't take your fucking video down Tony. I told you that already. What the fuck is wrong with you? Read my post above.

Continue with your bulls hit and you'll be out mate. This is your final warning. Ian Ian Hornby You're dillusional. 1:39 AM Ian Ian Hornby Mark​ Med's removed you video. I suggest you take it up with him if you want to pursue it.

Again tread carefully or it will be 'bye bye'. 10:51 AM

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Peter Giftos

Dec 10, 2022
0

Account deleted for invalid/unproven/undocumented-allegation reasons (copyright infringement, violation of community standards. Will forward several emails to any/every person and/or department can find at Facebook whose email does not bounce back as undeliverable. I do not know how I can attach those emails.

I will attach screen shots of some "auto-replies" while trying to login, as follow below - or evidently just 1 (cannot seem to attach >1) - actually can attach a few more, but I'm not sure which = most relevant in addition to these (which I can't see after uploading):

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MV ABUTTY KUNIYIL

Dec 8, 2022
0

Face book blicked me without reason.. If somedoby report, u may just hide comments or posts..... If there is reason, after u may block.... Every bodh can report.... But why face book blick id before confirming??? So pls dont try to block id before confirm...

And request u if reporter id repoert wrongly u pls bock that id for week.... I thjnk face book is social nedia and not under controll of illegal gang.

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Shannon Lucius Mealer

Dec 8, 2022
0

Facebook is senoring my post which is a violation of my privacy civil liberties and constitutional rights. I am requesting my post be delivered to my audience.

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Sha Hectir

Dec 7, 2022
0

Someone hacked my account, and none of the suggestions on their FAQ page are working. I tried making another page, but they just flagged it without reason. I've done every verification they offer. Now I can't get into my old page or the new one.

Can't get in contact with anyone or find a way to explain the situation. Their resolution methods are trash. I've emailed every contact I could find without response. This is ridiculous.

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Bella Lijono Lie

Dec 4, 2022
0

Someone hacked account & violated Facebook’s community standards (child exploitation ) & my account got disabled without any notification, This platform allowing their users to become victims and doing nothing about it.

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Candy Nutt-Melton

Dec 4, 2022
0

To Whom it May Concern,

My name is Candy Nutt-Melton, and I am writing this because I am at my wits end trying to deal with my Facebook account. A few days before Thanksgiving I noticed posts that I did not post. I changed my password immediately. Thanksgiving Day while with family and not using Facebook a family member asked me about something I had just posted. I was not on my Facebook at the time. Yet I posted a four-bedroom house that I supposedly had for rent. I currently live in a bus. Any thoughts? The next day while chatting with a friend on messenger I received a notice that I had posted material that went against community standards. Within minutes I received a second notice that my account was locked and blocked from view. I at once began attempting to fix the issue. I had not…

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Ronald Booz

Dec 4, 2022
0

You blocked my account based on 1 word Nazis as an answer to a question on a Seinfeld group. It was aimed at no one but an answer to a question why would a Jewish girl leave Poland!!

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kartikGODWAL

Dec 2, 2022
0

Disabled my account without problem please solve this problem

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Samiullah

Dec 1, 2022
0

My account hacked please help me

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Tara Melville

Nov 30, 2022
0

November 26 between 10:10-10:16 my FB account was hacked. I received notice from FB and supplied my ID. At 10:19 my FB account was disabled, at 12:36 pm received notice that account was permanently disabled. I have submitted appeal review which generated response from FB “there is no one to review your request due to COVID”.

I’ve filled the process with phone calls & emails which all go unanswered or refer me to “log in”. I have no access to FB to complete the instructions. I have also filed a complaint with the Better Business Bureau.

There has been no accountability for FB to substantiate any claim, provide any evidence or even review their decision. I manage 6 businesses sites that now have been compromised. I would like a review from Facebook of their decision. I still have not been…

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Michelle Flintoft

Nov 26, 2022
0

When I upload my profile pic and cover pic, 173 of my gallery pictures were uploaded...but it seemed to be just my partner that saw this. This is a total breach of privacy and I have now deleted my account because of this. I can't imagine the feeling if the whole of Facebook saw them!!!!

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Nicholas Pavlides

Nov 26, 2022
0

I own a Digital Agency in Greece. We used Facebook platform and its digital properties for many years for our clients. Facebook sucks in all aspects and its getting worst as time goes by. its more ghostly than Casper. 000 euros this year due to a problem made by Facebook on our accounts.

One star is more than the actual review.

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Michelle Flintoft

Nov 25, 2022
0

I have now twice changed my profile pic and my partner has received 173+ photos from my gallery on my phone! It didn't go on Facebook but now I have deleted my account because I'm worried the public will see all of these!!!! This is a violation of their privacy policy and I am mortified!

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Basil Ciampi

Nov 25, 2022
0

There have been many worst things like videos of people cursing at police officers. It was Thanksgiving and I want to wish all my friends a Happy Hjoliday. I respect your Community Standards. I live in the United States where this was posted and we have freedom of speech.

I just feel that sometimes it gets out of hand who every did this should be talk to. I'm a producer of singers been on Facebook for many years and have a great following. Thanks President of Moonlight Cruisers Basil C.

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Kay

Nov 24, 2022
0

So I was scammed into providing my Facebook details by a scammer initially I did not know it was a hacker as the messages on messenger was coming from someone I know I filed a complaint at my nearest police station as I was scammed into paying money into a crypto bitcoin account out of luck I was able to get that resolved however my reputation is being ruined by this hacker he is using my profile to hack other people's account which I have reported on numerous occasions to Facebook I even asked my friend to report the account I had to resort to opening a new account I followed the process of trying to get my account back nothing works when you use the identify option it says oops something went wrong in order for me to prove I am the one raising this profile that has been hacked and

the…

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Jeanette Estrella LUNA

Nov 24, 2022
0

They keep blocking my account . Today it because a lady couldnt understand what the boy was saying in. but did allow me to repeat what was in the video. I am tired of being picked on.

Also they blocked me from facebook dating iam 64 years old what it the problem. You need to have actual people checking these so called violations. I feel my rights are being abused . Please look into this if someone has a problem with me they need to be upfront. Stop these attacks.

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Bettye

Nov 22, 2022
0

My account was hacked and I can no longer access it

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Ricky Chridtian

Nov 22, 2022
0

Facebook disabled my account without any reason, its linked to my instagram and also got disabled, cant do appeal, clueless, Im using my instagram to get a job, since im a freelancer, i lost contact with my customer, cant reach a new customer, a trust i build for many years frome that account was gone without any reason, im going to be jobless because of facebook,

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Atif Hussain

Nov 22, 2022
0

Sir my account number 03036604736 recover password problem but otp code not received please resolve my account. https://www.facebook.com/atif.hussain.16752754?mibextid=ZbWKwL

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Waqaskhadim

Nov 21, 2022
0

Your account has been disabled

You cannot use Facebook or Messenger because your linked Instagram account its_waqas.jutt is disabled. Activity on its_waqas.jutt goes against Instagram's Community Guidelines or other

standards. If you think your accounts were disabled by mistake, you can request a review of the decision on Instagram. To find out more visit the Instagram Help Center.

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Gloria E Irby

Nov 21, 2022
0

Restriction of account with no proof or evidence of wrongdoing. Foreigners and computer algorithms have absolutely no clue how to interpret American humor, slang or jokes.

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Elba Torres

Nov 20, 2022
0

Good day, I have an account useing the name Tatita Santiago and I have not been able to log in. every time I try , you send the code I put it in and nothing happens. You even ask me to upload and ID and I did you say your unable to use the ID I resend it and still nothing.

This has been going on for over a year . I create another account because of this issue, yet I am still interested in the account of Tatita Santiago I have a lot pictures that reflect special moments to me..

I try from my computer also from my iphone and still nothing ... i don't understand why won't you facebook let me access my account Tatita Santago.

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Karen Roberts

Nov 20, 2022
0

Toral fucking joke. You get banned but the reason isn't shown. Totally cut off from everyone. Fuckerberg and his brown shirts are the most anti speech assholes around. Karma and hopefully they'll all rot in hell very soon

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Julia

Nov 14, 2022
0

Hello, Customer support makes me cry! I don't I know what is the issue with me! Maybe because I am white, maybe be because I am a woman, maybe because I'm not American and can't sue, maybe because your customer support just doesn't care.

I understand they get 10000 messages every minute. But his is not normal!

First I had an issue with connecting my Instagram account to my Facebook page. Contacted support and after around 3 weeks no answer! After my ad was rejected. And I couldn't understand why because the photo was used in the ad before.

And the text was created by Facebook. I contact support, and the first person told me they will manually check on it, and in 2 hours I will get an answer. Long story short 2 weeks after I didn't get a reply!

Apart from this copy past message “ Thanks for…

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Scott jones

Nov 13, 2022
0

They have promised me a 200.000 payoff.claiming it's winnings from facebook.ive paid over 10.000.00 in fees and still haven't received my winnings I believe that they are running a pyramid scam and I've been taken

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ASHOKKUMARMISHRA

Nov 12, 2022
0

Sir ji 9th November to till the date when I have sent friends request nearby friends and knows people to me there is one error show you cannot use this feature at the moment so I request you pl enable friends request features Thanks Ashok Kumar Mishra MOB 91 8178886761 every time you have desible friends request features knows people and nearby friends

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Rebecca Madsen-Walton

Nov 11, 2022
0

Have tried to verify my e-mail and just keep getting shuffled to the home [age to submit a complaint. The I found a chat with the expert and they want money and I could not verify the company they work for would be able to resolve my problem. So now my problem is with you and your company

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Linda Kimbro

Nov 10, 2022
0

They have attached the keywords to my account and every time I say one of these keywords they suspend my account for six days and I know it’s attached to my account because I say it in two seconds later my account is locked. The problem with this is I don’t know what these key words are until I use them.

It doesn’t matter in what kind of phrase that I use them and I believe they do this because I am a republican conservative I work for the Republican party and I’m tired of it. The lightest one as in now I’m suspended for six days because I said you people are so ugly they were saying horrible things on there about other people and their comments were still up and

all I said was they were so ugly which I meant their attitudes are so ugly And I got deleted one time I said the word pig I…

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Cynthia Burton

Nov 10, 2022
0

I do not have Facebook.I DO NOT want facebook.everytime I do anything on my phone an ad for Facebook comes on and stops whatever I am trying to do.PLEASE...make it stop

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Annette

Nov 10, 2022
0

They are keeping my fundraiser money after taking their fees. Trying to hold them accountable.

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Leslee Lane

Nov 10, 2022
0

A man has written several articles about me going into details about my sex life and it has been up for months on Facebook and Instagram. They have completely ignored my complaints. gov. If someone swears they are flagged but a full out exposure to my intimate life is posted for all to see and it is still up. Please report @marilynmansonuncanceled

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Kevin

Nov 10, 2022
0

The marketplace is flooded with shipped items and adds go back to the old marketplace where everything local was able to be seen. The stupid adds need to go on the whole site.

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Rebecca Madsen-Walton

Nov 9, 2022
0

I have been hacked. I have tried to recover my account by submitting the requested documents. I only ever hear that they are not what Facebook can use because the edges are not present on the copy. There are three pieces of identification that I have sent.

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Kathryn

Nov 8, 2022
0

I would prefer to give no stars. I responded to a request to put in my password. As I had forgotten it I pressed to reset, was sent a code, reset password then found my account locked. Tried to follow instructions to reactivate account. Declined twice.

On checking via a friend I found someone was using my profile photo and had created a fake profile. Two friends reported the profile and I sent 4 emails to three different Facebook email addresses. Absolutely No response from Facebook.

Really poor service- well, no service atall!!

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Lori Jeska

Nov 8, 2022
0

Facebook isn't doing a thing about all the scams. Fake job postings that Amazon or FedEx is hiring. I've put in numerous requests that they be taken down and Facebook refuses they are scams.

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Desi

Nov 5, 2022
0

Poor poor poor full of scammers!! I got scammed from fb 350$ and reported to fb but they can’t do anything after sometimes I purchased purse set with coin pouch from facebook marketplace, then I try to resell the coin pouch because I don’t really use it Facebook suspend me because I made violance against their guideline I have been patient for some weeks but

they never release the suspend like I did scam or something There is no way I could contact them and get explain what is happening Why someone else can sell to me and scam me and still be around facebook, While I am the victim and got suspended!!

Feels like they really back up scammers and liars but not real people like us who is verified and has a lot of reviews, been in facebook over 10 years!!

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Archana Gowda

Nov 5, 2022
0

I have applied to you many times facebook not yet open by removing our facebook account so why is it happen my personal account and it becomes dessible for him I am very upset I hope if any mistake happened to our facebook I will not mistake you again and I report you with my id card you can send me Your account as soon as possible. Opan ho gaya nahi hope u will apen my account I now very much money insent id very urgent to me in facebook

Id name Email id:-agowda8858@gmail.com

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Sheila Rose

Nov 4, 2022
0

Account hacked FB disabled my personal account, reviews with ID reject automated emails saying I am no longer here elegiable to have a FB account lost all control of my business account and personal account, no customer service just shocking and unbelievable

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Ilenia

Nov 4, 2022
0

I await an answer before the definitive deactivation of my account. It is not possible that to My request, by attaching My correct identity card, I have an answer with an automatic system email. There is no relationship or help from a natural person.

Complaint that the system of protection and assistance to the customer. My date of birth is July 6, 1978 (see previous email attachment dated October 28). January 01, 1922 was entered days ago by mistake. I would like a quick answer.

Before 22 days that account is deactivated gracias Greetings

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Arelys Jimenez

Nov 4, 2022
0

Hello I keep constantly getting ridiculous 30 day bans over and over either from post from many years ago or a GIF or if I'm joking sarcastically with friends. I need to be unbanned and stop banning me for every little detail. It is becoming a nuisance when the post or comment can easily be removed no reason for 30 day bans over and over. I appreciate removing me being banned and just have my comment removed instead even though the content is being misunderstood when other worse shit is being allowed all over facebook.

Thank you!

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Rebekah St. Clair

Nov 2, 2022
0

I was banned because a hacker got my account. I requested several appeals and was sent to bots that disables my account permanently.

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Kodiedrummond

Nov 2, 2022
0

I HAVE BEEN BANNED YESTERDAY FOR SAYING I AM DYING OF LAUGHTER NOW I HAVE BEEN BANNED FOR ANOTHER 21 HOURS TODAY!! I AIN'T PUTTING UP WITH IT!! ALL I POSTED WAS A PICTURE OF A TV SHOW WHO WHERE DRESSED UP FOR HALLOWEEN NOW ALL OF A SUDDEN I AM ON THE WRONG!!!??? SEEMS LIKE A BUNCH OF PUSSY KARENS AT META!! , DO YOURSELF A FAVOUR AND JUST JOIN INSTAGRAM! I AM DONE WITH FACEBOOK'S BULL SHIT!!

Below is the picture I posted!!

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William

Nov 1, 2022
0

Face book is quick to disable your account when making a a opinion . Yet you don’t disable Fox News for its constant misinformation or fact checking them on their lies which is a greater danger to the American society !!!

Although my account has be suspended it’s not important and could care less . The important thing here is you can’t say something is offensive yet continue to allow a network which has a bigger stage and influence to continue lying and nothing being done about it !!

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Richard Gaines

Nov 1, 2022
0

My personal page Ricardo Elgainso was recently terminated without any specific reason. I have been on Facebook for years with no complaints against me. I had numerous friends and lots of photos. A very positive Facebook member. How can I get you to re-activate?

Please give me a reason to solve the problem!

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