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Facebook

1.0
1,484 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Michelle

Oct 31, 2022
0

I had have Facebook for a few month and my account had been restricted too many times for stuff that aren’t to be restricted it for post that others post on there pages I get restricted for posting it on Mines I just came out of restricted a few day ago I posted a pick that someone had already posted in there page and I get restricted for it Facebook need to unrestricted me because this will end up in a lawsuit for freedom of speech. And discrimination

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Fredrik Lahtela

Oct 31, 2022
0

You guys are allowing porn basicly to to be distributed on your plattform. I was scrolling through my feed and get clips from porn sites. Although not showing anything and blurring out stuff, it is still clear what it really is.

You really want children to take part of this ? I reported the site but got nothing back. Gonna stop using Facebook until you fix this shit.

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Yasar Mahmood

Oct 31, 2022
0

I already complain about one account that fake account upload hate speech about me and videos but until now why the Facebook customer service not action on it ? If there is no action then for what you made a Facebook. The fake account target me and my family. Also a hate speech. I'll mention again link of that account but please I want to solve this problem.

https://www.facebook.com/rowena.alcaria.3

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Yasar Mahmood

Oct 31, 2022
0

My complain is . There is one Facebook account how target my family and post not good about us and upload the video . Why what happened. Why the Facebook policy not take action on it ? 3

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brian j duchowicz

Oct 30, 2022
0

I made a comment to my sister on Facebook and was restricted.itvwas a joke about chicken leg socks I said I would strangle them with these socks if someone bought me them..this is ridiculous.there isn't even a spot to defend yourself on Facebook..I've had it with facebook.im closing my account very soon

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Lisa bailey

Oct 28, 2022
0

My account was hacked and now I’m being punished for what they posted !!

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Jeaneller Gramolini

Oct 27, 2022
0

Facebook was recently hacked IV lost my rescue page with all my hard work for the past 2 years followers, everything including my main profile taking down what hackers are doing is getting your account flagged for something as rediculous as child solicitation they shut everything down and you can't get through to them! Then you try to fill out a deformation report and you literally can't !!!!!!

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Azeddine Badr Garoui

Oct 26, 2022
0

On the 19th of October, when trying to connect to my Facebook.com account I had a window saying:

"Your account has been blocked We have seen unusual activity on your account. It could mean that someone used your account without your knowledge. Account blocked on October 19, 2022 To protect you, your profile is not visible to people on Facebook and you cannot use your account."

I tried to reactivate it by sending my ID picture, but it was refused, I don't know why.

Please I want to reactivate my account. I opened it in 2008.

Attached: two emails sent by Facebook.com

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John Doe

Oct 26, 2022
0

I am not able to give 0 stars because I feel that 1 star is already to much for the pathetic service this platform provides. I honestly wish there was another platform NOT owned by Mark that I could use.

There are people posting videos of animals getting ripped apart and killed, There are pictures and videos of people posting nudes on facebook. There are scammers and criminals on facebook.

I said one wrong thing to a very rude racist and I am not banned from posting yet he is a racist...... This is completely unfair and the way that Facebook doesnt even do an investigation into the matter they just ban you and you have to accept it.

THERE IS NO SUCH THING AS FREEDOM OF SPEECH ANYMORE...

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Ozan Sanli

Oct 26, 2022
0

Hello, I would like to file a complaint about facebook and its community standards. 3 days ago my account is restricted because I wrote "Your ugly face reflects how racist you are" for the comment "do you think I have you as brother? Mongolian bastard?

" and this racist comment still stays there however mine is removed and I got punished for it. Another comment "Ozi wan now f yourself" (f- represents the word "fuck") still is there but my complain about racism is removed.

I mean I am really sick of facebook's policies and I don't know when they will actally work stop creating double standards for the people.

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Rowan

Oct 24, 2022
0

B. Purity from Google extensions, I, along with everyone else that uses it will not be using FB any more. It is too difficult to use with all the ads and crap. I don't and have never clicked on an ad in my life so it is no use to you to force me to see them.

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Melissa Medeiros

Oct 24, 2022
0

I have been reporting animal abuse videos to FB for a couple weeks, dozens of them. And each time, they respond that they don't go against community standards. The monkeys are slapped, practically drowned, emaciated, arms stretched. They are put in rooms where cats are drugged or unwell so the monkeys can abuse them. This must stop somehow. FB should be ashamed.

Many are complaining to no avail.

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Jessica Benton

Oct 24, 2022
0

Facebook stole my money. They disabled my account and now I cant access my meta quest account. All the game I purchased are gone and facebook will not do anything to resolve the issue. I contact the meta quest help desk and they do nothing about it

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Nnamani Joel

Oct 22, 2022
0

An unauthorized person changed the email address in my Facebook account.

My email address is joeclemnnamani@gmail.com

He change it to becauselove939@gmail.com

Kindly help.

Best regards.

Nnamani Joel.

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Diane Renae Martinez

Oct 20, 2022
0

Facebook DELETED my account because of one picture I posted on another friends page....no "Facebook jail" nothing other being DELETED for the picture that you can find on the internet... I guess because it was a picture of "Beto" during election time they didn't like it...so they DELETED my entire page!! Such BS!!!!

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Kendra

Oct 20, 2022
0

My page was hacked they informed me by saying they were going to ban my page for 30 days for posting inappropriate stuff I was confused and learned my page was hacked they then asked me to change my password I did then they asked for a picture of my Id I sent it and they still deleted my whole page over 10 years I’ve had that page I had someone close to me pass away this year and

all my memories with her at Are on my page all my kids pictures since birth like this is not right or fair

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ian holliday

Oct 18, 2022
0

false advertising focus novelty lmt

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Kathleen Carney

Oct 18, 2022
0

Subject: Complaint

Hello, My account was hacked into on Oct 12th during the middle of the night which I learned about on the morning of Oct 13th when I receive a notification that my account was suspended for 3 days due to some posts that a hacker posted on my account. Since the morning of October 13th, I have sent several message to facebook and facebook security and meta and have not received 1 response. I cannot talk to anyone to find out what happened other than receiving the following message on my facebook page: Your account has been disabled You can't use Facebook or Messenger because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed. To learn more about the reasons we disable accounts visit the…

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Stephanie Baker

Oct 16, 2022
0

I have been locked out of my account for over a week now. Two-factor verification is not working. I am going in the same vicious cycle with no help. I finally got to file a claim through Meta but it has just been AI responses giving me the same info from the support pages.

I've begged to escalate, sent screenshots, used key phrases to try to trigger a real person. Not only is this my personal account with memories & connections over the last 17ish years, but I have personal businesses connected & I work as a social media rep, so I am losing money & respect as an efficient employee.

If I start a new account I risk being flagged & lose my profile. It is unfair that a business, which is what they have made themselves now, can keep you out of the system & not offer assistance. Ads that I…

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OUSSAMA EL MEKKAOUI

Oct 16, 2022
0

Hi Facebook Team ,

I am contacting you regarding the unfair restriction that you put on my facebook page. As a loyal user to this company , I know exactly the policies and the rules of this platform and I always pay attention to respect it .

Unfortunately , this unprofessional decision surprised me , and makes me so frustrated for not going forward to continue my work and give my audience what they want .

I request you this time , to pull off the restriction asap , and let us makes facebook better place and be always better than all competitors ,

Your action is highly recommended ,

Greetings ,

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Susan Mcgahey

Oct 15, 2022
0

My notifications on Facebook wont update, they have been like it since June, I have put 100s of reports in and no one does anything, feeling really mad now has I ham administration in some groups and can't get updates, when I go on my notifications they are all over the place, keep jumping up and down and won't update, you can go from 3mins ago to yesterday and

the feed, been like it since the summer and no one is putting it right. Please help put this right.

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Becky Atkinson

Oct 13, 2022
0

I have been restricted for a comment I made. It was a post about things you heard as a kid. I wrote im going to knock a knot on your head big enough for you to hide behind. Obviously impossible to do.

And I did hear my aunt say this. Recently I was restricted for a post I shared. The person I shared from did not get restricted. No one that shared it from me was restricted. This is unfair and I'm being picked on.

I'm going to report Facebook to the attorney General because you are treating me unfair. I'm being singled out. Someone commented something About getting a switch and they were not restricted. I have men commenting on my posts daily trying to scam me and it goes on and on.

You're treating me UNFAIR and I want it stopped. If I have to get an attorney I will. I will not be treated…

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Jen McNew

Oct 12, 2022
0

My account I opened was closed with no review due to violating community standards.

I had opened a new account with details my Jeep name for safety reasons. I wasn’t able to use my phone number or name because linked to my old account.

Since I have a stalker I wanted to keep my Facebook for my small friends and family but be anonymous. I admin several groups and wanted to still be a part of it. I had used Utah as my location due to safety and no explanation just decision can’t be reviewed. Facebook would put my safety in danger and lose a customer from early 2006. There’s no way to reach them and they can just remove your account. In good standing never blocked or reported.

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Kennie

Oct 11, 2022
0

I have screenshots of Facebook unfair practice in slandering my name in they clear my name in account from being flagged because I showed proof. This only happen randomly because I have cartoon on my page with similar content in, they let it through.

Plus, I got all those pictures from groups pages on Facebook. So, they should have flagged the same content before it got to me in probably other too. This don't make any sense they delete in flagged my post in seconds but yet the same post I got it from was in a group page called don't get butt hurt.

I believe if it was that bad it should have been flagged a long time ago as fast as they flagged me so no one else gets this problem. But they wait then decided to have flagged me. It's almost like there trying to make me look bad.

This site…

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GLORIA ANN RUDOLPH

Oct 11, 2022
0

October 10, 2022

TO WHOM IT MAY CONCERN:

Facebook allowed a criminal to hack into my Facebook account thereby locking me out of my account. The scammer has complete control of my personal information and over 1000 family pictures in my Facebook Messenger. The scammer is also trying to extort money from my FB friends. FACEBOOK REFUSES TO ASSIST IN ANY WAY. I need my Facebook account. The scammer should be arrested.

Facebook is completely out of control and it’s time for legislation to force Facebook to do the right thing. Facebook literally does not care about people being harmed on their platform.

Congress needs a batch of crimes to be introduced for hacking and computer identity theft. Facebook needs more security requirements and better reporting procedures. Facebook contacts you…

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Rosanne Ellison

Oct 11, 2022
0

My complaint is, why did you remove the likes from the archive stories? It was a nice feature where you could look back and see the peopl who did like your story. Please bring it back!!

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Davide

Oct 11, 2022
0

My name’s Davide and I am extremely upset regarding the unfair treatment I received by Facebook. In the early morning on the 6th August 2022 my facebook account was hacked due to a huge lack of safety measure from my former website host, which didn’t secure the cancelled account and related emails.

Through an old email address somebody hacked my facebook account and posted obscenities for few minutes (more than 80 posts), generating a quick reaction from facebook. Although I think it was good to have a prompt reaction, I really don’t understand why my account has been restricted for so long, even though I immediately wrote facebook to review the issue.

It was pretty clear (from the number of crazy post and amount of time during which they have been posted) that it was a massive hack and a…

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cassandra

Oct 10, 2022
0

why in the hell is face book sending me emails for another person they are sending to my email account someone by the name of michael memorey is this allowed to give another persons information and on new windows it directs me to his account and allows me to see all his details and refuses to let me remove my email from his contact does face book usually place two different accounts together denying one from access to their account on windows10 application let me know if it is a windows bug or fb bug I have been trying to get this fixed for 2 weeks or should I get the LA times to do a feature for me and met them be here and try for me to access my account cartercassa@gmail.com and let them see the redirect to michaels account

cassandra

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Paul LaFaver

Oct 10, 2022
0

Tenex Inc. inc/) is a small, privately owned gun shop and FFL licensee in Blaine WA. Their business is licensed by federal, state and local authorities. I recently had the pleasure of dealing with Chris, the owner, as an FFL agent for my legal firearms purchase.

I stopped in the following day to thank him and let him know that I had posted positive reviews on Yelp and Facebook. He told me that Facebook had locked him out of his account because his Facebook page contained pictures of firearms.

The last time I checked, it is still legal to buy and sell firearms in America. Facebook has taken it upon themselves to impose their woke ideology against law abiding Americans with whom they disagree. This is a gross violation of Tenex's first amendment right of free speech.

It is also a back…

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M.Sheraz Misali

Oct 8, 2022
0

Hi. my facebook account was hacked by someone first he hacked my google email and then changed email recover email and password also my phone number everything he changed now when i recovered my facebook account after i recovered my this email i failed please help me to recovered my email anything you want to need i am available my email which was changed by hacker was mymisali@gmail.com. i hope you will help me to get my account Thank you

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Lee A McCullum

Oct 4, 2022
0

I was talking to my cousin and I said that n***** hating that's my cousin wasn't disrespecting nobody everybody in that group is FAMILY I will be more careful of the words I choose because I don't want to offend nobody on Facebook but sometimes when people talking it don't mean we've been violent we are just talking all family have their way of talking in slang but I understand where y'all coming from but

you don't have to always put somebody on Facebook restriction because I have family in Florida and the only way I talk to them is through Facebook or messenger so I really wish I would take me off Facebook punishment thank you and have a safe and blessed day

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Edward McCallum

Oct 2, 2022
0

So my account was hacked and Facebook actually provided me with the proof it was hacked as per the attached although I have 2-step verification enabled. Facebook disabled my account and I uploaded my ID which they rejected. Next, they disabled my account and I wanted to appeal the process but as you can see they used Covid19 as an excuse not to let the appeal go through and

that means my account for the past 12 years has been disabled because someone hacked me and I cannot contact anyone on Facebook to assist

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Kunti Pokhrel

Sep 29, 2022
0

This is the link to my profile https://www.facebook.com/pokhrel.kunti . I cannot recover this account. This account is registered on 9851046093 this number but Facebook doesn't send login code in this number. I cannot gain access to this account. Being a Social Leader, this account is extremely important to me. Kindly consider the matter and help me regain access to my account.

Below is the image that I am facing issue with. It asks another conformation code after submitting this one but doesn't send the code to my contact no associated with this facebook ID. I have no access to my account as it has been logged out from my primary device.

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Denise Bullins

Sep 28, 2022
0

My account was hacked they changed everything I need to access my account I have submitted my ID AND ONCE I RECEIVED A PASS CODE TO RESET MY PASSWORD IT WOULD NOT WORK. I do not use my Facebook account for anything other than to post pictures and see my memories and I want my account back so I can get my pictures and then I never intend on being on your Facebook ever again!

This is unjust to me. I just lost my dog and I have many pictures of him as well as pics of my family and I want them back. You should make Facebook more secure and I do intend on taking this further if I don’t get my account back in a timely manner

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Joseph Brougher

Sep 28, 2022
0

My account was restricted for 29 days for going live and advertising. I posted something in 2019 and someone flag it.

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Linda Livingston

Sep 24, 2022
0

This company do not allow post that you don't like. I'm reposting things that came from FB and for some reason people will say they never saw it you actually have to go to the page and pull down. And truth be told y'all don't allow all my FB friends post to go through it very plain to see that it happens with people of color.

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Tal Patlazhan

Sep 23, 2022
0

We own a few rental units and use different websites to list them including Facebook/Meta marketplace. We moved from MA to NC and our Marketplace accounts got flagged without any complaints and warnings. We got only bots replying to us.

We have many people supposed to come for a showing and facebook just blocked us and we couldn't communicate with them.

What a poor service and it is amazing how much this company doesn't care!

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Ankita Sen Gupta

Sep 23, 2022
0

My name is Ankita Sen Gupta. Yesterday I tried to get new pass word from Facebooo account. Thereafter I have been searched for login. Where I had to put login code. Then I did not received any login code. I tried few times then I was not able to see my account from someone's account.

The most unfortunate issue is I was not able to open my account since yesterday. Please help me on this. My name was registered in Fb account as 'Ankita Sen Gupta' . Contact Number 8334814919

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Amir vohra

Sep 19, 2022
0

My login code are not a junret in my mobile nober or my email address

So plz can u help me out to send a new code in my email address

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Russell payne

Sep 17, 2022
0

My buddy has a birthday today, I simply posted I’d punch u in the ribs, it’s an inside joke, he and I r cool, I got 3 day ban on Facebook

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Raebridar Suzuki

Sep 17, 2022
0

Facebook is stupid they remove content that you speak your mind, and you can't have freedom speech anymore on there the CEO Mark is a total douchebag for making these stupid algorithms. And, I think he needs to get a real life, and interferring other people's life BS. Anyways I just wanted to make this complaint.

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Josh LeBlanc

Sep 17, 2022
0

I had recently bought a new phone and transfer everything to my new phone. When I logged in I needed to use the code generator. Unfortunately its the only thing that didn't transfer to my new phone. So I'm locked out of my account.

And in order for me to get access again I have to submit various ID. I do not feel comfortable with that! So if I can't access my account through my password and/or email then what.

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Jemma Hough

Sep 16, 2022
0

If I could give a zero I would. We were hacked with hundreds taken from our account and facebook did nothing to help. All I kept getting was random email replies that I would wait days for, saying things that were really irrelevant. They havent given me the money back and so I had to go through the fraud team at the bank. And then they gave me two random amounts back. Nowhere near what was taken. I had listed every payment from my account with the reference number and date so they had everything. Two months later and my account still has some hackers email address as our business page email address.

It is in all honesty the worst service I have ever had. I have asked for details on their official complaints procedure and after four weeks and three random replies, I still haven't had an…

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Esther Smith

Sep 15, 2022
0

My account been hacked

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Rodney Leenman

Sep 15, 2022
0

An advert appeared on my page that had 3 erected penises on with a girl's face smiling. I reported the ad, and hid the ad but it kept reappearing. I have 2 children at home that walk past my computer which is in the family room and FB has this pornographic advert popping up on my page. What is going on?? It is disgusting.

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Jerry Jerry

Sep 14, 2022
0

Facebook keeps banning for violating community standards. But if i report the same thing done by a celebrity, no action is taken. I will attach a photo to prove my point. See my comment and see most of gordon ramseys videos.

He insults and threatens but the video becomes legal. Now see what i said and how i get banned for it. Banned for 30 days!!

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Bill Wlliams

Sep 14, 2022
0

Facebook is constantly censuring my ability to post comments,without giving a reason!I have made no violent or racist comments,at all,and this ongoing harrasment from Facebook is unwarranted

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Y

Sep 13, 2022
0

There was never a profile limit it even suggests you can have multiple accounts and switch back and forth. Facebook has locked every single one of my accounts some of which I have maintained for years. I am furious I have submitted my driver's license over and over.

Everything can be read clearly. I had to start over and over because fb refused to unlock profiles some of which I've had for 7 or more years. I have grown to hate Facebook this is my pictures conversations with friends who are now gone.

I resent your so called security. I think you are selling my information I hate you fb you have had too many loyal people like me. I will do plenty of reviews and Zuckermann you don't give a shit about any of the people whose profiles you need to unlock all my profiles and no I don't trust…

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lily roberts

Sep 13, 2022
0

my facebook account has been suspended. this is fantastic sams hair salon. i have been with you for many years . few weeks ago a customer complain and make terrible comment on our facebook 5 times . i blocked her ......

we post only hair pictures . please reveal our facebook. i need you to keep our business ! please HELP !!

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Scott Sheldon

Sep 12, 2022
0

You restricted my account for 3 days a while ago for posting an artistic picture of a half dressed woman...Someone posted this picture yesterday, you're all a bunch of hippicrits...

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