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Facebook

1.0
1,551 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Kathleen Schiavo

Sep 11, 2022
0

I have tried endlessly to log on to my account. I redo the password then I put a code in. The code is never accepted. Then I ask to resend and it can't. I have been try to get into my account for two weeks to no avail.

Fb was the one place u could go to be with my friends and family as I am disabled . I have been so depressed over this. can I get some help here ? I even sent my photo ID which they said was not accepted .

I got a new phone and transfered data over and FB would not transfer over with my password so I had to make a new password . I hope you can help than you.

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Tony Gonzales

Sep 9, 2022
0

Facebook accused me of posting or sharing content that violates their guidelines. I haven't posted in at least 3 years. I only use facebook for birthdays and to buy stuff off market place. Fortunately I do not rely on facebook and the interruption in my service does not affect my work.

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Kathleen Smith

Sep 9, 2022
0

Marketplace is not user friendly. No phone customer support. No review listing option, zip code is impossible to put in accurately + very time consuming, no one has time to spend 30 minutes trying to find your exact location on a map on an iPhone, trying to list an animal 3 inch figurine keeps saying I am violating your standards by trying to sell a live animal even when pictured next to a ruler showing it’s actual size

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Kyle Mclauchlin

Sep 8, 2022
0

They restricted my Kyle Morgan account saying that someone logged into my account and posted illegal videos I'm the only person with access to my account. I have called several technicians at the customer service center and they won't help me.

All my information on my Kyle Morgan account is legit and fine. I'm tired of getting red flagged

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Marge Bareika

Sep 8, 2022
0

I seem to have 2 FB accounts . 1 on my iPhone which uses my cell phone # as my user name. Another on my PC & IPad that use my email for user name. Both have different passwords. I have started the deletion process of the cell phone account and now I am worried that my PC & IPad accounts will also be deleted.

I have filed numerous “Report a problem” with no response. I don’t want to lose many years of friends and memories on FB!! I can not stop the deletion process on my iPhone because it isn’t working! I need help and Meta/Facebook aren’t responding.

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Beth A Chester

Sep 8, 2022
0

Facebook will be sued! They have prevented me from sharing, messaging, and selling on their platform because they have accused me of violating their guidelines and sharing misinformation! All of the information I shared was fully verified! Some videos were shared by others that I shared.

The information I personally shared was researched, verified and, was corroborated by experts in their respective fields! The information I shared was to save lives! The fact that my information was prevented from being seen is a violation of my Constitutional Rights!

If that is not bad enough, they shut down my Storefront and my business pages and will not allow me to sell or correspond with my customers; in turn costing me money!

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Danny a russell

Sep 8, 2022
0

My daughter was hacked on Facebook and the hacker posted stuff the got my daughter suspended from Facebook. I have been trying to get a hold of Facebook with no results. My daughter can't get on Facebook to defend herself because she is locked out of Facebook. What does she do???

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Augusta I Hayes

Sep 8, 2022
0

I have been hacked wholeacct stolen

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Claudette Nelson

Sep 7, 2022
0

I opened my Facebook account 12 years ago on 8/30/22 I received emails that my Password was reset and my account was logged into In a different city at 2:14 AM of course it wasn't me I was home asleep however Facebook with no real explanation disabled my account even after I submitted a copy of my driver's License. so you're basically Out of luck Because I could not get ahold of anyone I lost 12 years of memories Between myself and my family and friends and some who have passed away but

facebook doesn't care about that, So I opened a new account and again the same issue for the last 3 days I've had to submit my driver's license twice A-day to verify who I am and still the next day I get another email telling me they're going to disable my account Because I do not follow community…

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michael j wells

Sep 7, 2022
0

My account has been hacked since the 24th of August i have no access to my page yet every day and night my family and friends keep on calling me to find out if i just called or text them. Some of them have been hacked as well.

Why does Facebook keep on allowing my hacker to use my personal page while i have no access, and then want to tell me i have 15 days left before they make a decision. You are violating my personal information at the moment knowing its in the hands of someone else.

i feel that unless something positive is done to protect everyone information, we will keep on being screwed by Facebook. If someone said there is a problem with their page shut it down for the 30 days, allow no access to anyone at all, but Facebook is not doing that. com.

If anyone needs to add to a…

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Melissa MasseyMoulton

Sep 7, 2022
0

I feel like I am being bullied on and discriminated against by Facebook Community standards . I have more than one restriction on my account for joking around and because of the way I talk . I am allowed to say jokingly that I would kick my friends butt and not mean it in a billing kind of way or even a mean way and hour app takes it out of context and I don't appreciate it .

I am really considering leaving Facebook and going to a different platform . Suspend me from making any comments for 3 days we'll how about I never comment again on Facebook . I am withdrawing my money and waiting to say goodbye and I am done .

I will not be restricted for any reason again

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Karen Rouchon

Sep 6, 2022
0

Do you all try to make ur page suck ???? In two music groups on f/b and not it’s a hassle just to post my music! Once again thanks f/b for absolutely nothing

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Serenety

Sep 5, 2022
0

Facebook has unfair policies and may use favoritism.

I made a post that was relevant to the video i shared. The video was talking about how this celebrity did not like school (when she went) because she implied girls were mean to her. I wrote on my page with the video when i shared the video, “Females b b****”

And my account was restricted for 24 hours for “hate speech”. My comment was totally relevant to the video, and i was actually agreeing with what was being said.

Yet on the Facebook website they say they SUPPORT freedom of expression.

I have seen way too many posts from my Facebook peers and “Facebook pages” saying way worse insults and irrelevant harmful speech that was never banned. Why me? Why now?

Were the Facebook trustees at one point mean girls too in school so maybe they…

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Bobby Jackson

Sep 2, 2022
0

Facebook disabled my whole account because I put the video of Argentina Vice President in my stories not on my main page. prior to that I’ve been harassed by Facebook for post that I post years ago which is out of my hands I started getting 90 days twice for something I posted in 2012 like every other day I’ve been getting flagged for old post it’s not fair at all you can’t get help no one will help you

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Kayla Smith

Aug 31, 2022
0

I'd give Facebook a negative 5 stars if I could! They take what you say out of context and block you from using your account, there is no freedom of speech!

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hamdi abubaker

Aug 31, 2022
0

My personal account, which is linked to several commercial pages, has been suspended without legal reason. The account recovery method is very complicated and does not work properly. The account confirmation code does not reach the phone number associated with the account.

There is no way to cancel two-factor authentication. We are looking for an alternative to this network.

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Mel Vernon

Aug 30, 2022
0

My FB was hacked & held for a 500.00 ransom. I want to get my page or memories back.

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Brett Adams

Aug 30, 2022
0

My account was locked out due to so called suspicious activity Now the fun starts so I send off my I'd rejected for one of 6 different reasons so I send off same thing exactly again 24 hours later I am emailed a reactivation link yeha we are back up but no I click the link and it says expired and is invalid so contact support and they send me a link on how to resubmit I'd OK so we do this again 24 hours later same issue the retards on chat keep telling me to resubmit I'd and

that's were we are at they refuse to help and I lose more money by the hour then to top it off I am being charged for my advertising for last 5 days while this saga has been unfolding Their support are rude arrogant and unhelpful

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Nancy Mcguire

Aug 29, 2022
0

Facebook censors and restricts random people for bizarre reasons when worse offenders go free. Im sick of it. They posted something completely disgusting and then had the gall to accuse me of hate speech because I said it was stupid.

Honestly I think its worse. Its depraved. I tried to post this picture in another app and it filtered it out as porn. Fb are control freaks who enjoy toying with people.

First it said I was restricted for 48 hrs. Then they added abother 13 for the hell of it. Now Im getting more messages about restriction warnings and Ive not even posted anything. All I did was change my profile pic. Who needs it.

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Mel Vernon

Aug 29, 2022
0

I was hacked on my Facebook & held for a 500 dollar ransom. FB could have helped me very Easley if they had cust service & cared. I have lost all my memories & now they have disabled me.

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Lawana nowlin

Aug 28, 2022
0

My facebook acct was hacked and I'm being locked out of using my account even after I've sent Icopies of I'd birth certificate, choctaw nation membership card, SSI disability card. The woman who hacked mine is using my name for fraudulent reasons and I've got proof of who I am and my ph info has been verified over and over

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Reggie Smith

Aug 28, 2022
0

I was banned from Facebook a week ago, for things posted 2 to 3 years ago, so I make second account and I cant add friends, the point is I was banned for weather pics, and when I created the new account only a couple of days old someone posted a picture of a girl squatting and going to the bathroom in the woods, oh boy that met community standards.

So honestly the left is winning and controlling so 30 days from now they will completely ban me, and if they do let me back end, I will end it myself. I have already deleted my second account. Socialism at its very best.

Thanks Facebook 15 years wasting my time on a social media page ran by tyrants!

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Phyllis Devlin

Aug 28, 2022
0

I found it very interesting that certain people can address their feelings in any way they want and suffer no consequences for their opinions. Yet, perhaps because of my political affiliation I'm being targeted by the facebook police. This is both upsetting and illegal on many levels when others make worse comments and face no consequences for their vile remarks.

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Eli Adar

Aug 28, 2022
0

Hi! Shalom from Israel. I am facebook user from Israel. Nick name: Eli Syriani I am using Facebook sometimes for dating purposes to meet woman. Surely I need to watch their photos . I was blocked because FB team said that I am misusing content.

Jumping too quickly from profile to profile. Question: what's the problem? Did I abuse anyone? Did I publish prohibited things ? No. So what is the purposes of social network at all?

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Reggie Smith

Aug 27, 2022
0

Facebook is ran by a bunch of left wing extremist, I got banned for something I posted 2 years ago, for weather pictures. So since they do not like weather, I hope a tornado blows that headquarters off the f-ing map!

It is really sad that people can put filthy trash on Facebook and when reported it meets community standards, they're a bunch of communist, socialist nut jobs. This platform is a joke, with jokers that run the place, is running wild.

I got kicked for 30 days, when or if they let me back in I'm going to deactivate my damn self!

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Cleavandor Wright

Aug 26, 2022
0

Both my Facebook and Instagram account has been disabled. I have a message that something sexual in nature with children was posted on my account. This Incorrect! I am an United State Army Veteran, who is also an actor, and never had I post anything on my page that have remotely resemble anything close to violating community standards.

I have two Facebook pages. A main page that’s mostly personal and a second page , inwhich is my actors page (Ad Account that the alleged infraction occurred) for advertising and marketing. My instagram is used for this reason also.

Once again this is utterly unacceptable and absurd, that I would be targeted. This is costing me money that I could be pretentiously missing. I would like all three of my accounts to be restored immediately I served my country…

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Ploy saensil

Aug 26, 2022
0

There's a pandemic of scammers even if multiple people complain about a hacked profile scamming other people nothing is to be done because it's not against theire guidelines even if you try to convey that the profiles are hacked and is being used used by the hackers it is not listened to I have my own stupid experience a friend asked for help and I got trapped myself by Nigerian scammers.

Hacked is not the right word because on Facebook they ask for your password and email my IG got hacked through password forgotten\change text and ever since that happened I keep encouraging them with money prizes for people in need and me myself and other people are gullible enough to fall for it.

I was able to get my IG back but a lot of people wouldn't know how to do something against it I really want…

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Jack B Miller

Aug 25, 2022
0

Revenge porn and harassment and threats on Facebook.

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Tina Padelford

Aug 24, 2022
0

I don’t like that I can’t “edit” a post once it’s been commented on. This is absolutely ridiculous. Sometimes I’ll post something and then realize I left out a word, or got a date incorrect, NOW I can’t edit my mistake.

If I delete the post and start over, I lose all the comments. Surely you haven’t thought this through with any common sense.

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Russell R Livingston

Aug 24, 2022
0

My account has been hacked and I can’t get Facebook to take it down. I’ve been reporting it along with friends and family. My drivers license is now being displayed and it’s now a safety issue. Please take that page down

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Sumone else

Aug 24, 2022
0

My friend's account was hacked. It's absolutely impossible to do anything about it. Ridiculous. You can't contact anyone with your issue. They don't give a shit. I think maybe Zuckerberg needs to have another conference with congress! Maybe there wouldn't be so much identity theft if platforms like this gave a shit!

I want a one star their help platform. I want a one star their social media platform. I want one star there corporate management. If there was less than one star I'd give him that

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Mr. James-Andrew Reid

Aug 22, 2022
0

Dear Sir/Madam

To whom this may concern- Extremely Urgent - May bring specific case to Local Court and seek compensation if not rectified within the time allocated Unable to leave my house - I personally have Lost my Safety net that I rely on on a daily basis Rely daily updates via FB Messenger and private messages via messenger

Extremely disappointed about customer service and response related to a multiple user facebook accusations issue unaware of his multiple access blocking an essential need for another user

A genuine friend who makes sure I am personally safe on a daily basis using Facebook 24 hours a day 7 days (Severely Autistic and High Functioning is unable to access currently his account due to his account being accused of multiple user- has not been blocked and requires his…

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Neil Smith

Aug 22, 2022
0

Being banned for no real aparent reason then not being able to contact to sort the problem out all while being bullied is not fair. Unless thus gets sorted soon I will have no option but to close my account

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Kimberly Hoffman

Aug 21, 2022
0

I sold stuff through Facebook Marketplace offering shipping. The first shipment went out which was $23 and I was paid. I then had three other separate shipments totaling around $300. I was asked to provide a tax ID number or social security number because my sales had exceeded the $499 threshold. Which they hadn't.

I provided my social security number and was told it would take two days to verify. My payouts were on hold until it was verified it's been over 2 weeks I'm still not verified. I've had the same Facebook since 2010 so I don't know why I'm not verified.

I have written in with just a generic response back. I'm still not paid from Marketplace but the customers had paid when they placed the order. I used this forum to try to call them and I was connected to somebody that wasn't…

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Donovan Turner

Aug 20, 2022
0

Facebook disabled my account because it said that I violated the community standards. I posted a pic of a guy in a jockstrap and they removed it and said that my photo went against the community standards.

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Muhammad Shahzaib Khan

Aug 20, 2022
0

Dear Team,

It is requested that my account was hacked and now i can not getback two factor authentication code.so it is requested to resolve my issue.

User ID: Shahzaib Khan Phone. +923455923073 E Mail. degamingyt-13@gmail.com

Thanks Shahzaib Khan

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Louise Mitchell

Aug 20, 2022
0

I opened my Facebook in 2015 and I had it until e few months ago. com ) . I contacted the help department and was told you would get my account back. To this day no action has been done.

I opened another account and that was hacked 3 days after I opened it. I notified your customer help again and again nothing done to help me. I have tried opening an account twice now, and I get to where I am finding my friends and you guys suspended both accounts saying my actions do not go with your standards of social behavior and I disagree with the decision and I hear nothing back.

All I have done is find my friends and family. Why am I getting treated like this? All I wanted is my bunnyfeather2 Facebook account back.

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Muhammad salahuddin

Aug 20, 2022
0

It is strange experience that my account is restricted number of times on minor comments. If some comments is against community standards than same should be deleted instead of account restricted.

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Christie Grace

Aug 20, 2022
0

I have asked FB three times now to stop with the nonstop and overwhelming amount of ads on my feed. I cannot see what friends or family are doing bc my entire feed is ads. It feels like abusive harassment at this point.

I already left FB once bc of this issue as well as getting hacked and harassed through my PM by random men. I just want to see how my friends and family are doing not get harassed nonstop by stupid ads.

I have reached out twice via FB support and sent an email message as well.

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Ed Zimmerman

Aug 19, 2022
0

Facebook has become a pile of hot steaming garbage. For the past three weeks, I get locked out of my account almost DAILY. Then -- in order to get back in -- I have to review everything that they "claim" has been posted by someone "pretending" to be me.

When I go through everything, there's nothing in there that I haven't posted directly. Now they've expanded these efforts and keep locking me out of Instagram.

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Rita E Henderson Ratzinger Kravitz

Aug 19, 2022
0

The support team totally ignored these two messages in my response to you, and to them proving that these two pages were verified in 2018 by Facebook Support worker Elliot. I even circled the words “approved” and “page has been verified,” and nothing!

Then they closed the case, and told me to apply again in 30 days. This was after they told me that if I had any more information to share, then I should do so and use case number 810633526958863. Please advise why I had to go through the verification process again, why my proof of verification was ignored and rejected, therefore it means revoked.

I am praying that this is not a racist issue. But clearly something has gone terribly wrong here. Please advise of my next move, now that I have proven that I had a verification badge revoked…

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Leah Lovell-Zerari

Aug 19, 2022
0

Yesterday, My Facebook account was blocked for review, possible 30 days due to not meeting Community Standards. Now, I've had this account for over 10 years, so I don't know why it was blocked. I can't log on or access my account at all. I can't even access the Help Center. I want to know why this account was blocked as I had not posted any pictures or left comments that day

Thanks, Leah Lovell-Zerari

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Case Lin

Aug 18, 2022
0

No tel number, no tracking available, no refunds as promised, no order being delivered, 20 days has passed long ago!!! I got an e mail 2 weeks ago to say the product had arrived but am still waiting for delivery.

The person dealing with this is a Kaya Cele. com etc.

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Emmett Pittman

Aug 18, 2022
0

Whenever I try to complain about or discuss complex, serious matters on FB, even hypothetically or using obvious sarcasm, some troll reports me, FB automatically tells me I'm guilty and sticks me in FB jail for 30 days, no matter what. While the trolls, bots, Russian Agents, Fascists, Racists, and Hatemongers are free to wreck Havoc and do and say AND SPREAD whatever VILE propaganda they want to advance on FB.

I was literally told that I can't discuss race, politics, or religion. REALLY?!?

THAT IS 95 PERCENT OF WHAT IS ON FB?1?!

SO HOW DO ALL OF THESE OTHERS GET AWAY WITH DOING EXACTLY THAT AND WORSE--ALL THE TIME!?

THE TROLLS AND BOTS KNOW EXACTLY HOW TO GAME THIS DUMB SYSTEM PERFECTLY, AND FB ACTIVELY HELPS THEM DO IT AND SILENCE REAL PEOPLE!

And dont talk about the FB fake appeal…

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Shardar Budd

Aug 17, 2022
0

My reels and other videos have been blocked there was a message left about me using another person music which is used on all most all of the reels. I need someone to explain to me why the option for me to post reels have been removed the button isn't there as if there is no such thing as reels.

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Frederick E Klink

Aug 17, 2022
0

On July 23 I submitted an ad to Facebook for an event coming up on August 21. The event is a wine tasting. Facebook rejected the ad because the targeting included 18 and over. Facebook only allows alcohol advertising to people 21 and over in the US.

However, Facebook waited until today, August 17, just four days before the event, to notify us that the ad was rejected. The documentation shows the ad was reviewed and rejected on July 23. Had they notified me in a timely manner, I could have easily corrected the problem and resubmitted the ad.

Now, it is pointless to do so. Facebook has essentially killed our event.

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Alan Taylor

Aug 17, 2022
0

I can not go into my Facebook account because it was lock from your side please remove the lock off my account as I not very happy with what you are doing I have got two emails taylordesmond3@gmail .com and I was not in formed they you where going to lock it yours Desmond Alan Taylor

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Luke

Aug 17, 2022
0

Very sensitive on restrictions, would block you for no reason even if you don't agree with it, recommend not downloading Facebook.

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Robert Rowse

Aug 16, 2022
0

You have come up with an excuse to block my account yet again and it would seem that you now require documentation to unlock it for which you have no legal recourse to ask for. I suggest that my E-mail or number has always been sufficient and my ID, Passport or driving licence is not necessary and also an illegal request as such documents would allow you to steal my identity.

I hope you resolve this matter soon as I will have to inform the authorities here in Indonesia and back in the UK of your blatant attempt to gain information to which you have no legal requirement.

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Mohammad Jadallah

Aug 16, 2022
0

Before you fix my issues , just bring polite employers to talk with your costumers, they end the chat while im talking , Facebook doesn’t have the right to restrict my ads without explaining the reason as it is written regarding your policy, please i want a clear answer , or i will keep this case with a lawyer You even didn’t tell me what you require to activate it , i am ready to prove all my documents to you

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