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Facebook

1.0
2,168 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Angela Bennett

Oct 14, 2021
0

I am a 60 year old mother, grandmother, and great-grandmother. My Facebook account was restricted yesterday because one of my friends found a snake in her dishwasher and I commented I would have died and had to burn the house down. Can you believe that?

First time in all the years I’ve had my Facebook account that’s ever happened. It’s gotten ridiculous!

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Allancullen39@yahoo.co.uk

Oct 14, 2021
0

Being marginized by force addm I am giving the facts as I see them I am a Christian and I am not encouraged by force considering my views inappropriate my beliefs are being torn to shreads by individuals who don't seem to have any morals I am disgusted by the way fb tear down people who dont aggre with the immorality accented.

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Allancullen39@yahoo.co.uk

Oct 14, 2021
0

My name is Allan I am autistic Facebook has discriminated against me for telling them what is on my mind if Facebook doesn't want to know they should take this question of their platform I feel they are not interested in mentally ill people I would appreciate it if they stopped abusing people with learning disabilities thank you

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Leon Wyatt

Oct 13, 2021
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I just want to say, I think it's hilarious that u ban someone for 30 days for saying these words, "I'm gonna Whoop you" yet you allow people to swear make death threats and show nudity!! that makes absolutely no sense!!! I love Facebook and I'll serve my 30 days but you really need to look at reason u ban people!!

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Merrill GREGORIAN

Oct 13, 2021
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Respected Sirs/ Ladies;

Last year, I sent You an archive of my pictures of the churchs, personal photos, pictures of Belgrade that I published (more times). Again, I didn't get permission to access my" Merrill Gregorian" account, so I registered another "Mari Gregori" account and looked at myself on the first profile as if I were a stranger. Absurd, isn't it?

I changed my phone numbers ( were +381 63 155 55 85, +381 61 20 13 895), but I didn't have email addresses - but again I don't have permission to access any Facebook accounts.

- Now, today, I do not want to register the third account now, but I have the legal right for You to deactivate my two previous accounts because I do not have access to enter the accounts.

--How do I deactivate 2 accounts ( and delete all data) - if I do not…

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Merrill Gregorian

Oct 12, 2021
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Distinguished Sirs/ Ladies;

I am forced to ask You for help to permanently delete my 2 facebook profiles, which have been of no use for a long time. Why is that so?

1.- My first profile Merrill Gregorian) became unavailable from September 17, 2019 to log in with a valid password and then a known phone number for a Facebook account.

That was absurd because I posted pictures from the exhibition from the Jewish synagogue in Belgrade, Serbia, in memory of the victims of fascism in the last post. That was my humane message to the modern world that neo-fascism must not be repeated today as it was 100 years ago.

Instead of rewarding me for promoting humanity and human rights reform - You blocked me from accessing my own Facebook account - which is extremely absurd. I am not a criminal, a…

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Silvana De Oliveira

Oct 11, 2021
0

Hello,

I need your help!

Hello, I am Brazilian and I am facing a serious and criminal problem in the Facebook menssemger, a Spam account is sharing my intimate photos and Facebook does not help me to answer the question, which is taking my sleep away. I am a mother, I have a job and my integrity to watch over, even in all the facebook says you can not help me. Please help!

wait, Silvana De Oliveira

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Demetri Syriopoulos

Oct 10, 2021
0

my daughter's account has been hacked / hijacked and for 5-6 months now facebook does not bother to respond.

the best suggestion they have is for them to send you an email to the hacker's address (that you do not have access to), or even better, they suggested (always the helps screens, not any other contact) that we log in to the hacker's email account and reset the password.

WTF (not welcome To Facebook)

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Clifton Musgrove

Oct 8, 2021
0

For over 6 years I reported people on Facebook infringement of my book and never get no help. Korey bradley has over 8,000 paid members who he continued to abuse my work. costing me hundreds of thousands of dollars. No Help ever!!

I'm using my phone but everything is on my computer.

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gregory liddard

Oct 8, 2021
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to whom it may concern i would like to know why i have been shut out of facebook. being an old age pensioner i liked talking to family and friends. but twice this year you have shut me out and i can not get back in ,you will not recognise my passwords if you cant help please give me a reason why, thank you mr.g liddard.

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Jennifer McRae

Oct 8, 2021
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Complaint made to Facebook in regards in a FB page which is trafficing children in the US. The site 'Second chance adoptions', shows the faces of children; without their permission or that of their guardians, the child's 'statistics' and indicates the financial 'bonuses' for adopting the child, and or the costs.

Imagine a page for adopting animals, like a rescue pup or kitten, only this site is for humans. FB members on theis page can advertise for children, ages, gender, state of location. The advertising of children as a comodity is deeply disturbing and convenes the UN's rights of the child.

With 91,000 followers it is a sizeable page and as such, you can see why FB will not remove the page and the many others like it. Numerous complaints have been made to FB about this page and no…

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Loretta Zarrouki

Oct 7, 2021
0

They took $713 from my account for some kind of advertising now where did this money go because I don’t see where I can access it apparently I can’t get it back so can you at least tell me where this money went how can I use it since you know I have to pay for this now I can’t get it back. I don’t have a business so why would I ask for advertisement.

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mr nicola angarola

Oct 7, 2021
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Way you keepp restricting my account just by sharing something which someone else already shared, why you did not pelize the other guy by share the image?

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Luis Torres

Oct 5, 2021
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Why Facebook is censoring my share post of a undercover videos in which these Pfizer and Johnson & Johnson scientists themselves are talking about the unknown dangers the covid vaccine could pose to some people. Why do you call that misinformation? You can actually see these scientists' mouths talking about what it should be important for the public to know but obviously you seen to be against the TRUTH!

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Lil Derouin

Oct 5, 2021
0

Locked account for 6 days now due to being hacked and sent messages after messages and no reply or help fixing the problem to get back online. I didn’t want to have to create a new account because I lose my friends list and many pictures.

I hope someone can get someone to finally fix this. This is very frustrating and disappointing. Thank you fir your time

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Susan Hoodlet

Oct 4, 2021
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Hi when I went on my Facebook page I noticed I can’t see who my friends are why? This was on October 4,2021. What is the problem? Thank you Susan Hoodlet

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Jennifer Acton

Oct 4, 2021
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This is ridiculous Facebook is down I can't access my account I'm just going to go back to Myspace because at least I never had a problem with them."

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Helen Santillan

Oct 4, 2021
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I understand Facebook is down Can you explain Why. I can’t like or it doesn’t confirm if I sent a comment. Thank You

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Loren Corona

Oct 4, 2021
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FACEBOOK is a scamming company. We invested tens of thousands of dollars promoting our page and likes suddenly one day they "decided" to shut down our page for no reason other than saying that we promoted organic posts too much.. whattt???

then they want us to re start a new page and restart paying for likes from scratch. They are abusive prepotent and unfair with the people its an unfair company bad managed and biased against anyone that they smell" bad.. pretty bad.

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Shamous j. Watson

Oct 4, 2021
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I'm not a Facebook user but Facebook has been letting people bully me. One person is James Watson from Bayminette Al.. These people have been telling lies about me for years on this site. Now keep in mind I never had a Facebook account, and I will never have one, simple because of the misuse of the site.

I'm asking for you guys to shut down the ones who have been bullying my name. Do your research" you guys know exactly what I am talking about! Do the right thing, Thank you, Mr. Shamous J. Watson

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Ebrahim Salaman

Oct 2, 2021
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I think you made a mistake by blocking me from posting and commenting on groups, please review sir.

Also we are not rich people to spend money on advertising so this is the only way we can advertise for free. I posted once on every group I didn't break the rules by spamming so that is why I think Facebook made a mistake by blocking me.

Till date they haven't reviewed my query which I did report to the help center, normally if something like this happens they will get back to you when you report this time they didn't. I feel Facebook has a way on forcing people to pay for advertising rather than using the free advertising means on the groups that's available.

I did get banned before from posting on the groups but I have learnt now how to post and not to over poet on any group hence the…

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Roseline Adelakun

Oct 1, 2021
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My name is Roseline Adelakun with a username of Roseline Adelakun. I tried logging in yesterday night(30/09/2021) around the hour of 11pm but to no avail. The message I received was wrong password so I decided to click on forgot password.

Then I typed my number and the reply I got was that my account does not exist. Later on I used my email then I got the same message as the number. Please I really want to you to look into this cause this account is highly important to me as it is a way of connecting with my friends and I can't afford to start again. I await your response. Thanks

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Muhammad Owais Raza

Oct 1, 2021
0

Sir mera facebook page Muhammad Owais Raza Attari Unpublish kr diya gya hai so kindly sir mera page publish krden plz

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Rick Davis

Oct 1, 2021
0

More than a month ago, a hacker took my Facebook account and also changed the administrators to my pages including two non profit pages.

Facebook has no way to call or email customer service to get a human being to resolve my issues. While I was able to get a password changed, I cannot get the two part authentication code to access my account since I cannot log into the account to get the code generator needed to access the account! Catch 22!

Their Iphone app has an option to notify them that I cannot access the code generator, but it does not work! (Android phones do not even have the option. Online, there is an option to send ID to verify who I am, but it just changes the password and does not provide the two part authentication code.

The email received said to reply for more help,…

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Dana Jarboe

Oct 1, 2021
0

I have been warned and again have a warning for bullying. I just got my recent warning tonight. I did not bully anyone unless saying I stand for freedom is now bullying! Can you explain this warning and take down the 1 from over a year ago that you won’t even show me what I did!

If anything you people are trying to bully me! You are trying to take away my Constitutional right of free speech on my private Facebook that is not open to the public. It’s only you people that are butt hurt over something.

My 10 friends could care less.

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Amy Brewer

Sep 30, 2021
0

My daughter has had a fake Facebook page made about her and in her name. The name of the page is lizmethmarie Brewer they are saying horrible things about her and my family. They have said they wished she was dead and the latest is they took my grandkids pictures and posted nasty things about them with the picture.

We have requested multiple times the page be removed and yet Facebook does nothing. We want the page removed immediately.

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Pat

Sep 28, 2021
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I had the phone # to one of your agents but accidentally deleted it. I was supposed to receive a pair of leather saddle bags at my house a week ago last Thursday and as of yet have not received them. The customer service rep said his name was " George " Where are these bags ?

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Muhammad Owais Raza

Sep 28, 2021
0

Sir Mera Facebook page Muhammad Owais Raza Attari unpublished hogaya sir plz mera yai page publish krden apki meherbani hogi

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paul a denbroeder

Sep 28, 2021
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again being blocked for 30 days because me calling a guy a young dog,

as a compliment because of his youth and strength......but no..fb says i

bullied him.....lol....crazy........last time i got blocked on fb for 30 days....

few months ago...for posting a photo of biden and someone was offended,

and yunno what....that photo came from facebook lol........and i also used

a guillotine gif and got punished.....and yes,that gif came from facebook also.

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Rehan Khan

Sep 26, 2021
0

Any one hack my Facebook account and he added email and he change password also please help me

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Pondicherry Manikandan

Sep 26, 2021
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Pondicherry manikandan Account does not opened please recover soon facebook

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Gayle Calabrese

Sep 25, 2021
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my account was deactivated without giving any example or explanation. I was told I had 30 days to request a review. Immediately I clicked on the link that was to have done so. ” Today I'm told that my “Account Has Been Disabled You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.

This makes no sense at all. ” That's hardly my fault, is it? This has not only been a cause of distress for me, but my friends. Many of whom are also geriatrics whose social outlets are limited not just because of age, but Covid.

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Lester Hayes

Sep 25, 2021
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Their broke rule of freedom of speech. They have community that will suspend u on common fact. Should have never been suspended 3 days without a warning.

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Deborah Mccusker

Sep 22, 2021
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I have been blocked from facebook but am still able to get back on temporarily after a friend told me my old accounts are still open.

This goes against MY PRIVACY and wishes

I have reported these accounts as fake in the hopes of having them taken down.

Please rectify this and delete all my old accounts.

This is my first step. If it is not complied with i will take this to the press to complain about the abuse of privacy and private information

Deborah Mccusker

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Natasha Zimardi-Berstein

Sep 21, 2021
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Was restrained from using Facebook for three days because I'd made a joke about Pms and wanting to kill people because of it. The most ridiculous censorship yet. This platform has zero sense of humor. And no other platform would block somebody for that reason.

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Revy Merlin White

Sep 21, 2021
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I've been starving for three days because I'm poor. And I commented in a post on a private group. That I would kill someone for a bacon lettuce and tomato egg mayonnaise sandwich this is an expression. You overreacted and threatened to ban me you know what I'm deleting my account and I'm personally coming up to your office to file a complaint.

Unless you apologize and undo all my restrictions now.

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Pensu lee junior

Sep 20, 2021
0

My Facebook account was disabled without no reason

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Ben Richardson

Sep 20, 2021
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Basically what is being offered here dosn't exist. " They do as they please and there is no real way to argue a point or reconcile a mistake they have clearly made. There is no way to correct them, though they are, every day, very much in error.

There are no methods in which one can communicate with the people behind FB because there are no people, there are algorithms and emotionless, brainless systems which target those who have done nothing wrong, but which the system believes it has. There is no fair use of this system and it targets only bad words or associations, without thinking about context, expression or creative artistic licence.

The few people who work there do not care. People are being consistently banned for nothing in particular and it is harming people and businesses. As…

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Rosemarie Morales

Sep 18, 2021
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I’m tired of Facebook giving me bans…this latest on is what broke the camels back… I am constantly being banned for things that others are not and thank post/comment far worse things than I do… I’m joining in on the lawsuit against big tech including Facebook… I commented : you’ve got the border crisis and now the Afgan crisis soon they’ll be taken over the jobs lazy Americans don’t want… and you(Facebook)hypocrites ban me for that!!! There is far more posts/comments/videos and pics way worse than that and nothings done about it…I call you on free speech

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Rosalyn STRACHAN

Sep 16, 2021
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I spend a considerable amount of time deleting ads on my Facebook so i will never see them again, but they keep reappearing. My privacy settings are as strong as i can make them.

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Ria McIntyre

Sep 16, 2021
0

I have been a member of Facebook for more than 10 years.

I have a business I run from there and I used to run ads through facebook for cars I advertise.

The first time I experienced a problem was when my account was hacked and my access to Facebook was completely removed. I was told I tried to purchase something which was denied because there were no funds available and my account was restricted. This was not me but obviously a hacker that tried to access my account. This took me endless hours and days to get my facebook back again after which I was asked to do two factor authentication. I did everything I was told, sent in my identity document. I thought my problems are over.

Barely 2 months later I have been blocked from marketplace and all of my car groups. I also have no access to…

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Rita ashley

Sep 15, 2021
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Constantly disallowing me to post with no way to discover why or fix it. I can't use FB because it keeps shutting down my ability to post and there is noone to contact.

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Deepak Rathore

Sep 14, 2021
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I dont have use any harmfull or anu suspecius activity in my acount but they disable my account permanently i am very disappointed with this policy its too bad for every user of facebook

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Laurie Mallory

Sep 13, 2021
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Facebook froze me out of my account because I truthfully answered a post from FACEBOOK'S FEED. I know Facebook HAD ZERO PROBLEM WITH ISIS, the Taliban, or Al Qaeda shooting and devaluations folks on Facebook.. Tell your communist boss to monitor EVERYONE FAIRLY OR STFU.

All dogs will have their day & there's no bigger mutt on the block than ZOOKERBURGER. These tech companies are off the reservation because they are weak cowards.

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mazen eissa

Sep 13, 2021
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Facebook has diverse group of people monitoring hate language and offensive remarks. I feel the translators working for facebook and blocking users and restricting their account is retaliation act because they do not like what and how people expressing their opinion about any particular situation involving groups, religion or culture.

You could be christian and if you feel people are behaving as christian should behave or majority of the christian people are not taking the appropriate step to take action there is nothing wrong with that. You are alerting people about a fact by expressing your opinion and you are telling the world your own observation.

It is not hate or disrespect or discrimination it is an observation and facebook do not seem to understand and they proceed by retaliating…

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Ralph Willard

Sep 12, 2021
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I been trying to use my Facebook account now over 2 months & can't use it cuz they don't let me up date my phone number 8457298300 they try to tell me it's not my number & should get a new number I had my number many years & they say that II had change my email for now cuz Google won't give my original email back which was mine someone took my password & use different number they say say not my account & facebook is giving me problems to use my account type very much Ralph willardralph1979 if you don't do nothing I'm writing a letter ty

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Ken Dewar

Sep 11, 2021
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Over zealous 30 day ban. Apparently a comment criticising the British people around the wisdom of. Resit now constitutes hate speech? Crazy.

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Michael McKee

Sep 10, 2021
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I was inappropriately banned for 30 days after being set up on Arizona Representative Lesko’s FB account by a person who repetitively reports people who criticize Lesko. It’s entrapment and he uses a fake account to do it. I think he works for Lesko.

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Kamel Lassoued

Sep 9, 2021
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My facebook ads account was restricted and when i give my ID card to identity verification as they asked me to get access again, they refuse verification ..also this restriction comes without any explanition and i can't send a review request as you see in screenshot attached (can't see my account in list) . so i need an explanition for why restricted and why refused id verification. finally i need a full refund for funds remaing in my account before restriction !

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Yajaira Velez

Sep 9, 2021
0

She’s always starting problems on Facebook drama personal extermination in peoples name I think she needs to get arrested from the situation this is a non-stop doing that she keep open different Facebook page

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