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Facebook

1.0
2,216 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Mark Watson

Sep 9, 2021
0

Facebook keeps blocking me from my profile for minor infractions. I joke with my friends on FB and FB keeps marking the posts as “bullying and harassment “ and blocking me for days at a time. This most recent one is for 24 hours on messenger (of which I did not post any inappropriate content) and 7 entire days on Facebook!

I simply commented “pumpkin tits” under my cousins husbands photo where he was holding pumpkins to his chest. The last one was for me calling my friend a bitch on FB in a comment, but that’s just how we talk to each other.

Facebook has gotten out of control with blocking people recently and is not looking at the context of what is being written. Absolutely ridiculous.

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Melissa Ball

Sep 9, 2021
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Facebook is liberally biased and discriminates against anyone with a conservative view daily

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Donald P Scott

Sep 8, 2021
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Facebook censors public news articles it disagrees with under guise of violating community standards. Company has monopoly on social media and needs broken up.

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Jack Odonnell

Sep 8, 2021
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I got banned for calling someone q silly saussage.

Facebook is getting absolutely pathetic and stupid now.

I've also bought 2 items now via Facebook adverts which have proved to be scams and not come. I've complained previously and had no feedback.

I've lost money because of Facebook and being banned for the most silly things.

Facebook has gone down hill with its dumb over drastic rules.

I'll be closing my account in a few weeks and I'll ensure I've got others to follow in suit.

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CHONG CHIAW HUI

Sep 8, 2021
0

I was requesting to merge my two business pages with Facebook Business Support . After understand the "Merging" policy , I was agreed with the merging . They told me my website integration , followers will be bring over the kept page , but in the end they call it "Merging" but "Deleted" the page , they merged nothing from that page to my kept page , I expecting a professional help from Facebook but

what i get was lost my page and fans of 6k+ that hardly builded before . When i asked for help from Facebook Business Help for may times , they just tell me that is done merged perfectly and there is no reverse after merged , but

they cannot give me a clear reason on why my page followers and website integration were lost , that is make me very angry...! From the conversation they done merged…

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James Rice

Sep 7, 2021
0

I have been band for bullying and I think you have stopped my freedom of speech.and to call someone a whore is not bullying.

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Michael Raposo

Sep 7, 2021
0

Their algorithms targeted me for exercising my free speech in regards to ideas surrounding law in my own opinions which are backed up by legal precedent.

I simply said we should kill all treasonous individuals.

I'm not wrong for doing so because the federal government suggests that it will be punishable by death.

So are federal government says it can kill treasonous individuals and its book but I can't say we need to kill treasonous individuals on Facebook.

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Tim Treberg

Sep 7, 2021
0

I have requested several times to help center. When I remove notifications from posts that I had posted , they reappear and I have to remove them again , several times , sometimes 20 - 30 of them. This just started yesterday and have requested several times to correct this problem , but it's ignored and I'm very upset and fustrated.

I feel since I was restricted for 24 hours for making a comment an employee is somehow responsible for this unnecessary harassment. I just want the problem fixed. This is really affecting me mentally , I do have a mental disability and enjoy posting and receiving posts which helps.

But this is tormenting me and fixing this problem would be appreciated

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Martin Gardner

Sep 6, 2021
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I was reprimanded by Facebook for saying "You Bully" in a comment. In ZERO way does that go against the community standards. They gave me a warning and said I could be close to a 30 day suspension if I violate again.

I DID NOT violate the community standards. Facebook needs to lighten up and not give warnings for saying things like "You Bully".

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Deborah Soles

Sep 4, 2021
0

It seems that every time I post my damn opinion about a comment praising Biden it's always and ignorant behind person hello just like what I say and then they're dumbasses report me and I'm tired of it I guess it's because I'm black because when they put Obama down nothing is done but soon as somebody mentioned that crook Trump they want to put me in Facebook jail and

I'm sick of it that's why I'm leaving Facebook I'm tired of this Facebook is the most bias Watch Dogs keeping an eye on everything a black person say yeah I said it this ain't no 1865 this is 2021 and I'm going to speak my mind rather Facebook hear it or not I didn't say anything that was racist or derogatory to be put in Facebook jail I'm sick of this crazy ass crap enough said

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Michael John

Sep 3, 2021
0

Facebook deleted my account without telling me why

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Debra

Sep 2, 2021
0

Facebook is atrociously biased towards the far left. They go to great extents to squash the truth and promote blatant lies regarding the Covid virus and the treatments available, but instead promote a deadly Covid vaccine. Anything derogatory posted about President Trump is allowed; however, some derogatory things posted about Biden is not allowed.

This is socialist, communistic censorship at its finest. I believe Facebook needs a wake up call through lawsuits to hit them the hardest where it would hurt the most - financially. They need to be fined and punished for intentionally misleading its members.

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Damon Lawrence

Aug 30, 2021
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A moderator keeps shutting my account down for ridiculous reasons. My account was restricted for a comment that does not go against community standards.. They sent a notification saying it was hate

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Taylor Fielding

Aug 30, 2021
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I reported my old page because someone took it from me. And they won't take it down. They are asking people for money and they still won't take it down. They don't see anything wrong with it

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David Getan

Aug 30, 2021
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I responded to a friends page about the horrible job biden has down in Afghanistan, leaving billions in weaponry. I stated to hang him and gen miley. Meaning arrest them, charge them, convict them and hang them for treason because that is the recognized punishment for treason.

I guess I hurt someone’s feeling for stating fact. I’m getting tired of my 1st Amendment right being trampled on by a one sided media platform

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Damaris

Aug 29, 2021
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Facebook always sent me to Facebook jail when a user insult me . They don't look at what others people write to me when I defend myself . I report it and don't help me when I get discrimination disrespect by the other user.

I don't agree how racist Facebook is towards me, human rights and my culture.

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Eric Graham

Aug 28, 2021
0

Facebook disabled our account for 11yrs in the middle of the night after a hacker-controlled our account for 5min and changed our profile picture to an ISIS flag. No one will contact us. This jeopardizes other pages we have with Facebook including business pages, advertisements we purchased, and our oculus device.

If someone would contact us they would find out this wasn't us.

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Tina Dodson

Aug 28, 2021
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My account has been deactivated they say I went against community standards I did NOT and I never got warned suspended faicebook jail NOTHING it's not fait I've never hurt a soul

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Latanya Womack

Aug 28, 2021
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Why when I banned from. Facebook my whole house gets banned. You shut down the iPhone address and now no one can use Facebook for 30 days. Why? Why is it I get banned for simple words such as delusional? On a meme?

Then get labeled as harassment and bullying. When you never get the racist people calling me names. But as soon as stick up for myself I'm the bad guy. But I report their comments and you say it's fine.

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Hari Haran

Aug 28, 2021
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My facebook account got disabled, but my account is genuine I have never posted anything wrong or against fb standard. Kindly help me back to get back my fb

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ASHISH GOUTAM

Aug 28, 2021
0

my facebook account is disable please my account un disable user mob. 9783774195 password Ashish1122

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Moses filad

Aug 28, 2021
0

Facebook has become so frustrating now over night, my first account got hacked by an unknown person so I open two personal accounts with my phone number 09137799484 and Facebook blocked both instantly, I searched their community standard but I never saw a reason worth of disabling my account am so confused and tried, not only me but people around me have such complain, this is not good enough if Facebook continue like this I fear they might lose customers, just like me now am tired already and

I don't think I can open another again for fear of disabling it, I can't be adding friends going through all those stress to crate an account just to get dis activated without a cause again, please try to see to all these, it's fucking frustrating

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Adam Alma

Aug 27, 2021
0

Facebook is getting out of contro l no matter how many time violence is posted With racism as long as racism is toward whites is with in community standards. I know I turned them in with responses its with. in community standards any one else gets put on Facebook jail.

Facebook has made it perfectly clear whites are not human and not able to receive compassion Facebook should be ashamed and can't wait till the they they have to pay for there racism based sight

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Teresa james

Aug 27, 2021
0

I am not able to unlock my facebook account even after submitting my id 2 to 3 times..there is no response.

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Joyce A Snider

Aug 27, 2021
0

com". com) telling me someone had compromised my account and that Facebook was removing it so no one can see it. I figure she has done enough damage. Now I get messages on my cell phone of a friend posted a picture from my account or they have shared a link.

Please either correct this matter or else, please dismantle my account all together! Hoping to hear from you soon.

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Komal

Aug 27, 2021
0

My name account use person man are use a blackmail

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Keicha Tucker

Aug 27, 2021
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my sister and i were joking around on a post that she tagged me in and you guys suspended my account because my comment goes against community standards. I post a lot of wild things on my own page so for you all to suspend my acct because i said i would "throat chop someone" is pretty stupid especially because I swear on my profile and talk about all types of wild things on my profile.

You guys need to stop being so precious about EVERYTHING posted. If it is threat to someone or bullying i get it but a conversation between two friends joking around about the post you guys provided on your platform is pretty insane.

I need you guys to get it together and stop being so sensitive about EVERYTHING.

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Barbara Cigler

Aug 27, 2021
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I would like to report a Ronnie cainer and an Angelo frankano cursing me on Facebook and slandering my name

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Peter Donat

Aug 26, 2021
0

They are banning free speech

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Katharina Patton

Aug 26, 2021
0

Hello, i have been a Facebook user for many years now and i have noticed that Facebook is not dealing with breaching community standards fairly.

Many of my posts have been considered Spam or going against Community Standards yet when i report someone, 99% of the time i'm told that they are not going against Community standards.

MY SO-CALLED VIOLATIONS:

Spams: Birthday wishes to a friend were considered Spam! Posting in my Facebook group of over 4,000 members at times was considered Spam!

I was blocked by Facebook several times, first for a few hrs, then for a day, then for 3 days, because i told someone to get an education. s. Screenshot

The 7-day ban was due to my comment on a Facebook Thread that reported a mass shooting last April which angered me a great deal. My comment was not…

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Joseph Maluso

Aug 26, 2021
0

My facebook page was hacked when someone tricked me that they wanted to advertise on my page, after pressing on the link they sent to me they hacked my page. I have tried to report to facebook but there is no direct way of reporting hacked facebook pages. Below is the URL of my page https://www.facebook.com/Best-Jokes-Ever-in-Zambia-111067482922409

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Toribio cortez

Aug 25, 2021
0

Some hacker from Chicago hack my Facebook and I want to find out if I can limit it because he's telling that I'm asking him for money or he wants to help out with money so it's not true so please take it off I really appreciate it thank you

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Paul Hugh Street

Aug 25, 2021
0

I replied to a very glossy advert in the early summer for a foldable smartphone. I paid for it but have not received the item. I have contacted via email several times the supplier and keep getting the same email response from them that the item is in transit.

The tracking indicated that the item arrived in the destination country that I selected, as I live in more than one country intermittently due to business travels.

However my wife and family are at the delivery address all the time. The item has not arrived, I am frustrated by the suppliers emails which are not addressing the problem. I either want a refund or a replacement issuing.

How do I proceed further please? Paul H. Street

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Anita Quintanilla

Aug 24, 2021
0

I have been blocked for over a year! I need Facebook to communicate with others about social, cultural, and political events.

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Jackie Wright

Aug 24, 2021
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Your logarithms for detecting posts which do not meet your standards are very faulty. In 2020 I received one notice about a post which did not meet the standards. The next day it was reversed saying it was an error and my comment did indeed meet FB standards.

Now in Aug 2021, I am being punished again the same issue citing I had multiple posts that did not meet the standard. Not True! I had ONE that was reversed.

Also your latest accusation is also wrong. It is a meme, not a comment or an article and was written by someone else in humor. Again, not my comment or meme and just a joke. Anyone could tell that. So, on Aug 21st locked out for 30 days, then again on August 22nd for same incorrect issue, now locked out for 60 days.

I appreciate you are dealing with a lot of fake information…

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Miriam Tasara

Aug 24, 2021
0

Good day, I need your help. We have an old Facebook account that we no longer have passwords. The person who was managing the account is no longer with the company. How can we delete or keep using our old account?

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Ciera Keeney

Aug 23, 2021
0

I have been banned because I told someone they looked like they didn’t wipe their ass. To be fair, they called women whores and told me I was going no where with my life because I’m in college. I was standing up for myself. It’s my birthday.

How am I supposed to thank people on Facebook for wishing me a happy birthday if I’m banned? For a stupid reason. Unban me for my birthday. I have been banned before but I did not deserve it this time.

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Mark gleixner

Aug 23, 2021
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For months but been on Facebook for years can not get into my account cause my information doesn't show up like email or phone number thats ridiculous I lost a family member from covid 19 only way for updates was thru Facebook messenger and yall fouled it up and to this date yall put me another account that ain't mine goes to show yall ain't that smart

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Itz Thelymatt

Aug 22, 2021
0

Am Esseoghene Matthew Emiemie.My username on Facebook is ITZ THELYMATT. My complain is about Facebook deactivating my account for no reason and it's not nice.My account is connected to mu business,now i can't access my customers and they also can't access me too. Please help me activate my account THANKS.

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Desmond Tubby

Aug 22, 2021
0

My account got hacked .....now am trying too recover it only for you guys too be sending code too another number ..........number that i have never used too open my account Then you guys are putting mine as second number which i can't recieve the code with it.

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Javed Akhter chaudhry

Aug 21, 2021
0

Hello sir,facebook adminstration restricted my facebook id for 3days,and by mistake my little daughter press the option ,disagreed with decision.So my account gone to 30 days reviw,even my id is not logging in.sorry for mistake.i always follow the terms and conditions and community standerd of facebook.so please ignore mistake and please active my accoutaal.thx

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Jason Chidzoy

Aug 21, 2021
0

I have sent you my id documents and you still won’t let me into my account I do t know why you locked me out in the first place . Open my account or I’m going to sue you .

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Mohan Ramaswamy

Aug 21, 2021
0

Of late it is noticed that the face book became the property of Sun TV as many promos of tv serials that are tobe telecasted in Sun TV find too much space in the face book. Why can’t you do something to stop these promos which are highly irritating the face book account holders

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Marko Skrabo

Aug 21, 2021
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I am not sure what to do in the situation, because I have tried and tried to get of some one at Facebook,only to be ignored and much more irritated. In November of last year someone took my facebook account that I had since 2005, so it was a solid"incident5s 15 years.

I did not post often nor did get involved "incidents" or controversies, I merely used it as a method of staying in contact with people as most of my family does not live in the US, so it was nice to see what every on was up to once in awhile; however, out of the blue some took my account and the email account that i had linked to it (this included LinkedIN) as well.

I tried to sign in with just my phone and it worked here and there but know the "hacker" just redirects that page it seems like everytime my name is typed in, or…

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Ralph Willard

Aug 20, 2021
0

I been trying to contact Facebook About a problem with my account they sent me to update my phone number which they never did they never sent me the code for phone number & they telling me to change my number I hand my number since I had Facebook 8457298300 so don't what they talking bout they make a problem to get into my account I made new account can't get into facebook lite or Facebook messenger this been going on a week already no help from support when I need it thanks Ralph Willard

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Lori Lemoine

Aug 19, 2021
0

Fb allowing people to scam others for their money and when you report it they do nothing.

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Julie mole

Aug 19, 2021
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I would like to complain about a Facebook hate campaign set up against me personally and my rescue New Dawn malinois rehoming The admins on this group have contacted my workplace on multiple occasions claiming I have mental health issues I have groomed vulnerable person s with mental health issues that I have abused my dogs assualted an elderly man stolen property caused criminal damage and carried out an arson attack.

I have been subjected to a constant barrage of malicious vindictive lies my friends family colleagues supporters trainers etc have all been targeted My workplace has been posted publicly I am a qualified social worker and claims have been made that I am responsible for two deaths in my area recently a murder and a suicide Facebook seems not to consider to this harrassment or…

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Keicha Moore

Aug 19, 2021
0

Someone was on my page saying hateful things against me being a black woman I reported it to Facebook and they said that it did not go against community regulations so their page is still up and they are still making comments I don’t see where this is fair because I have someone on my friend list they cut the woman out and then they blocked them for saying what they said to her and it’s a fake page

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Briar Lee Mitchell, EdD

Aug 19, 2021
0

and all from 2020. What on earth is wrong with them? They appear to be targeting people and hammering them again and again. I can't believe they are behaving in such a cruel, stupid and unprofessional manner. is attached two images for you showing why they banned me.

Can anyone reach through to them and get them to stop this insanity?

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Vidmantas

Aug 19, 2021
0

There are a bunch of fake profiles in Facebook dating, people pretending to be some asian girls and once you match them - they try to brainwash you into crypto pump and dump schemes.

On one occasion there were two different profiles using literally same pictures, with different info, and Facebook did not see anything wrong with it. Nothing to go against community standards.

I also wrote a letter to them, explaining about this issue.

The last profile I reported even used a name "Chicken Curry" and using the same pattern of some asian girls - nope, that's not against community standards either.

I guess Facebook community standards allow you to scam and brainwash people, or even use fake profiles and pretend to be someone else. Support proceses are trash, what else can I say.

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