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Facebook

1.0
2,262 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Su Bonnett

Aug 19, 2021
0

Face book keeps stopping me from liking posts on my time line. It happens every few posts that I view . I can't even like a piece of knitting, or somebodies art work. It is getting very frustrating and has been going on for weeks.

I'm just an elderly lady wanting to visit my friends sites and for some reason am being stopped. Please sort it out

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Amanda

Aug 18, 2021
0

My Facebook account are fake and need to be shut down was Jack and taking over and was sexually assault over 7uears Amanda blank and Amanda sherman from broken arrow Oklahoma

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Rachel Wright

Aug 18, 2021
0

Banned for bullying a bully back in the comments. The person got angry that the discussion wasn't going as they thought, so every comment I made to them was reported, and I got banned for defending myself with the same sarcasm I was dealt.

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Terri carter

Aug 18, 2021
0

My name is Robert wamsley I have a Facebook account Robert walmsley .email addresses Robertwamsley052@gmail.com.and Robert wamsley83@gmail.com my profile picture I'm on my red motorcycle I have a new phone and can't log into my FB account I inadvertently posted a picture of my girlfriend attached to my truck sunvisor .its revealing and nudity it has been reported numerous times can you please remove it asap.my phone #7729852157 this is very important that it is removed or this account deleted thank you

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arun

Aug 18, 2021
0

I have received a notification of survey from Facebook while signing in to my account. Considering genuine work of Facebook i taken part in survey. In the last of survey it was mentioned that you will get compensation for this information sharing so kindly share your contact detail so that we can contact you.

After a week Facebook send me a mail on my mail id warning your account is locked due to some suspicious activity. This is a bad practice to get contact detail of user's and misusing that info to lock the account.

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Blanche Alvarado

Aug 17, 2021
0

They put me in fb jail because I used the word shoot to describe giving my son a vaccine...it was taken out of context...it was not meant as a violent act...i was being sarcastic .....i am worried because my son wont get the vaccine and I dont want him to get sick.

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A.Premkumar

Aug 17, 2021
0

Facebook Stopped My Live Streaming video option

Without Any specific reason

I am very unhappy regarding this issue

So you can verify my facebook Account

Rectify My problem

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CRYSTAL IVINS GOLEMAN

Aug 17, 2021
0

My account got hacked and I can't get any help to fix it. I even sent in my ID and still no answer. I've lost everything.

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James Walsh

Aug 17, 2021
0

Yet again I have been given a 30 day suspension for a comment made without the context being reviewed. This is censorship on a scale that has not been seen since the 1930`s. I US citizen called me an inbred cissy keyboard warrior.

I responded with a quip the result is, the US citizen has NOT been suspended and yet I have. Every single time I have been suspended it is for the same thing. Call out a US citizen when you are not, and you will be suspended.

The context was the US withdrawal from Afhanistan where this man made some extremely offensive remarks about both the British and the British ambassador who has stayed to help with visa`s. So why does this happen, is this a race issue??

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Donald Scott

Aug 16, 2021
0

Facebook censors publication of current news such as whst is occurring in Afghanistan. Facebook falsely claims posting a news report is false advertising. Nothing is being advertised, just posting link to current news.

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Seru siva

Aug 16, 2021
0

My account locked please open unlock my account please request

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John Toke

Aug 16, 2021
0

Repeatedly being blocked for no reason. I've posted things that weren't blocked last year . Now they are ? I'm at a loss on why . They say bullieing. Anyone can say that. I've tried to complain that someone called me a moron . They weren't blocked .

So I figured it was ok to call them one . I got blocked . It makes no sense to me . They are not being fair !

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Bill Hasan

Aug 16, 2021
0

Hi. Yesterday morning (Sunday) about 6am someone sent me an abusive reply to my comment on facebook so i sent him exactly the same reply back. As soon as i done that, within minutes i got blocked from using facebook for 30 DAYS.

I did not and will never use any type of abusive words in my comments. Why was the other person allowed to send me a message using an abusive word and still allowed to use facebook when all i done was use the same word he sent me to reply him and then IFACEBOOK BLOCKS ME STRAIGHT AWAY.

even after i explained to them that i had only replied to him using exactly the same word he used to send me a message . I cannot even search to find the person's name because of being blocked. Facebook is doing this to so many people lately for no reason.

They allow other people…

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Katrina Smith

Aug 15, 2021
0

But I've been reporting it to Facebook way back in February and March, and I haven't got a response back and there's no legit number to call to get answers to the problem, but Facebook has locked me out of my Facebook page and my messenger page and the hacker still have my information,the hacker stole my identity to scam Facebook members out of money, and

the Facebook hacker is using pictures of dogs to get money from Facebook members and Facebook won't correct the problem and return none of the information to the original owner which is me Tray Smith I've been trying my hardest to get this Facebook hacker and I've gotten no help from Facebook, but Facebook has blocked me Tray Smith off all of my information and has allowed the hacker to continue on and it has been reported to Facebook…

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Twinsmum price

Aug 15, 2021
0

Dear, I have been blocked twice for responding to someone who used a vulgar language by telling him that his parents didn’t teach him manners and the second time I was blocked for responding to someone who was inciting violence against kabyles in Algeria. by pointing that the father of the victim is against the violence while the stranger who did the video was pushing people to get revenge.

In both times they were the ones who should be blocked not me. 1 using bad language and 1 inciting violence Thanks

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AKHIL GUPTA

Aug 14, 2021
0

Facebook have mistakenly disabled and suspended my personal facebook account . I have never violated Facebook community standards . Please help

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Donna Willis

Aug 14, 2021
0

Your community standards violate freedom of speech constitutional laws. Furthermore the word "STUPID" is not a derogatory word and us published in every dictionary in print. Stop the childish crap.

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Dennis Stewart

Aug 14, 2021
0

Facebook restricted me for 3 days because they said I broke their standards. ” Capital punishment is legal in most states and hanging is one of the methods. In Montana a convicted murder is given the choice of being shot at dawn or hung at dawn.

You may disagree with my lawful comment, but it is still a legal option.

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Margo T. Richter

Aug 13, 2021
0

Got hacked, now fb will not let me back into mt account. Hacker can, and stile 500!

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Raymond Taylor

Aug 13, 2021
0

It's a double standard for people of color and for non people of color. You suspended me for you using the word troll and I have seen alot worse and the same thing I uploaded my comment and someone else

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Steve

Aug 13, 2021
0

Facebook has went to far . I m block for making a comment about a picture not a person. They have No customer service that's a joke. They don't listen to anything anyone has to say. Facebook is junk now.

You have no freedom of speech no freedom of expression at all. Should we talk about Facebook's Fact checkers that's Just plain censorship. I feel it's time for a class act in lawsuit. They have went to far. They are not publishers nor are they listed as publishers.

So what they are doing to people is completely illegal. I will fight them to the end now. Facebook is literally not worth having.

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John caire

Aug 13, 2021
0

I'm so tired of the discrimination they (Facebook) exhibit against me. They keep "banning me" wonder if it's because I'm a minority? This company needs to be brought down a notch, they believe they're untouchable, that they're the judge, jury and executioner.

So much for freedom of speech..... guess it only applies one way. This company is a good example of what happens when they have too much power, they believe rules for thee, not for me. Smh

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Larry Beall

Aug 12, 2021
0

My account was hacked by a Russian. he applied the 2 step security option. So I'm not able to over come the 2 step security code that the hacker applied.

I've submitted my proof of documents Twice both times it was rejected without real reason why it was rejected. It appears I have run out of options for my account recovery. Right now the only option I have is to keep harassing the hacker by changing the password over and over. Plus there is not any real way to contact and receive help over this kind of situation.

I can understand the need for security, But when the security option favors the hacker over the original account owner it's just not good business practice. Fortunately I did not really use the account that much so nothing was lost there. What I am concerned about is my…

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Margaret Widdup

Aug 12, 2021
0

A person has put false actions on Facebook and my sons address on Facebook. My son has been told this is not against their rules.

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Haider Kazmi

Aug 12, 2021
0

Automatically logout and now creating problem with an unexpected error only 25 days left for deactivating

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Jordan Keck

Aug 12, 2021
0

Facebook picks and chooses what sayings they think are considered hate speech and refuse to take down posts about police being called slave catchers.

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Manoranjan panda

Aug 12, 2021
0

When I Login my id , my Facebook account Locked 15 days ,it is Very necessary for me why they don,t Follow india It Rule .

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Armon Knight

Aug 11, 2021
0

com or you can call me at 4058758153

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Mendes Zaqueu

Aug 11, 2021
0

Participo em uma página de New Jersey’s coloquei um foto Ali falando de Luka uma pessoa me ofendeu a página respondi para ele consultar o Google. Está pessoa mentiu para o Facebook aí o Facebook me broqueou sem ver que realmente era.

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Gufran Ansari

Aug 11, 2021
0

Mera Facebook lock ho gaya hai unlock nahi ho raha hai

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Denise R Vick

Aug 11, 2021
0

The amount of scammers that have increased since the headquarters placed in Lagos Nigeria is out of control we had problems with these before why now let a corporate office go into the capita of scammerville every fake account that you submit to Facebook always comes back staying not against Community guidelines so since when is a scammer allowed to be involved with Facebook and how does that not go against communities guidelines the amount of these being created these fake profiles is outnumbered but

yet Facebook is not taking the time but allowing a computer generated system to review these this is outrageous and it's making Facebook everything that it was not intended to be you don't even want to go on there anymore and fear of who's going to be coming in with some type of cash app EBT…

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Jennifer casella

Aug 11, 2021
0

You have blocked me against USA freedom of speech. Which protects me NOT YOU I am British by our law I can call her majesty what I want. When I was asked to volunteer to watch your org, I was glad.

Now you put me back or I will as he you for restricting my freedom of speech LAW OF TGE GOVERNMONT OF THE USA. And yes I am a paralegal. And there are worse people on FB. But did you find out I was watching you and you trying to get rid of me?

I work for a higher group that FB.

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Debra Love

Aug 11, 2021
0

People can attack you and if you respond you are the bully. Since Trump Facebook has turned into a robot police place where robots can't tell the difference. No cussing or threats. The words you know so little is bullying?

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Pradeep mishra

Aug 11, 2021
0

Itne ghtiya server h ki 1000 mail bhj di ek ka bhi response ni . 2 ac disabled krdiye bina koi reason ke jb ki na meine koi content glt dala na kuch chk krlo ... Or naya bnaya vo approve login m atak gya sale paisaa thoos re h facility ek dum bekar kr rkhi h

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Ryan

Aug 10, 2021
0

I would give zero stars if I could. Negative 10. It has been a week since my Facebook account was invaded. I'm hesitant to use the phrase "hacked" because I don't know the details of how my account was accessed. Not only are my personal messages, memories and identity information now under someone else's control, but my financial information as well. Meanwhile I'm being actively blocked from my own account, dispite sending multiple emails to Facebook containing detailed information about my attempts to log in, screenshots, and a photo of my drivers liscence.

A week. And not so much as a single word of reply. My account is still active, as I can see that I have notifications, so while I'm completely vulnerable I'm being ignored by the only people who can do something about it. I've also…

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Nate Koehn

Aug 10, 2021
0

Facebook banned my account with no reason given. I suspect it to be old posts. We're talking posts that have dated upwards of 7 years ago. Then, when I request a review, it tells me I have a certain amount of time to request a review even though I already did, and there's no way to navigate through the help center to get help figuring things out.

I've had this account since 2008 I think, and I'm about to lose deceased friends memories, deceased friends account visibility, pictures, and more. And I STILL don't know why I'm banned. No specifics. The part that really ticks me off is not being able to do anything about it other than watch the days count down.

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Rita Allen

Aug 10, 2021
0

Facebook makes it impossible to get help if you have been hacked. My account was hacked and I submitted my ID several times only to get a response that they cannot provide me access. There is nowhere to get help and it seems I have to pay for someone to fix this because Facebook cannot get their stuff together.

Someone put a code which is not my phone number and I have been trying to contact them to tell them but no luck on any help. They are the worst!!

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Alan Alves

Aug 10, 2021
0

Ii was boring 1948 beem a FB customer for about 20 years. Would like reinstatement due to error on D.O.B Sent copy of my driver's license

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Dennis B Allums

Aug 9, 2021
0

My account has been hacked and yet facebook will not respond. Its been three months.

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Susie Gordo

Aug 9, 2021
0

Stop letting china do false advertising on FB. It’s really getting old. They are screwing customers with their false advertising and location. I just ordered something that I thought was coming from the UK only to find out after I sent it through paypal that is frigging CHINA.

Of course I’m sure its all about the dollar and not your subscribers.

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Marshall Sears

Aug 8, 2021
0

You guys banned me for 30 days for saying an alligator on my lake property needed to be killed before it populates and destroys the game fishing. If I could give you zero stars I would. It’s okay to say Trump should die but I get 30 days for saying what needs to be done about an alligator.

You people do realize hunting alligator is legal right ? I request you unlock my account as I have been targeted .

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Matt

Aug 8, 2021
0

Someone needs to hold these “people” at Facebook accountable for what their doing to certain people with certain opinions. I didn’t know it was against the rules to be a republican. I have been harassed and bullied and called nasty names hundreds of times and they never do anything to those people.

What a disgrace to America and what this country stands for.

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Marty Drahos

Aug 8, 2021
0

00 to give control back to me. I cannot get to any services to even get to the account compromised part to even login to change any credentials. It would appear my account attached to my cell phone number and email now no longer exist and to be able to perform any recovery tasks.

Unfortunately there is no help phone number in a immediate urgent need to shutdown the hacker. I would hope to be able to contact a fraud or scam individual(s) via a Hotline phone number.

However apparently that does not exist at Facebook.

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Matt

Aug 8, 2021
0

Disgusting biased bullshit company. Karma will come for you and I hope it destroys you for all eternity. As a conservative I am no longer allowed to have a voice or an opinion on your disgusting piece of shit Facebook.

You need to quit playing politics and let people express their constitutional rights. Facebook=trash!!!

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Brett catron

Aug 8, 2021
0

I have had an account I set up in 2017 hacked and being used by someone else and there is improper photos and nude pics being posted on it that have been shown to me by people I have as friends on that account and I want it closed down so that the bad stuff will stop they are using my photos and my address and stuff for their improper posts

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Alan Mackenzie

Aug 7, 2021
0

Over the last 3 yearsMy Facebook accountHas been hacked a few different timesMostly I Believe by my girlfriend or fianceGenevieve BittnerBefore herAnother ax Crystal Swagger.Back to Genevieve Bittner my current fianceI also believeHer ex-boyfriendScott toath Has hacked my Facebook account and I believe he may be the one responsible for completely stealing my entire Facebook.At any rateAs I saidMy entire Facebook account was hacked stolen from me and then never returned back to meI've been set up a new account and was trying to do some digging myselfAnd then received a message from FacebookStatingThat I was banned from Facebook

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James Edet

Aug 7, 2021
0

Please I have been logged out by Facebook like twice for sending friend requests to my friends. People I sent friends requests to are my family members friends, colleagues, village people old friends, people I knew wen I was in Lagos.

I know alot of people. Though some requests never got accepted does nt mean. I dnt know them. Facebook should reopen my Facebook account with James James Asuquo..

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Chris Christou

Aug 7, 2021
0

Facebook is run by a lefty twat I am on a 30 day restriction. This is unfair

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Marilyn worthington

Aug 7, 2021
0

Ok so iv been banned for thirty days,for saying girls are bitches,but Iv ya see the comment we were on about our pets,in general I was talking about my cat,she’s a girl,and never meant it as a hate crime to cats,and don’t ya think it’s stupid to ban me for 30 days over me slagging girl cats down as they fight more than Tom cats,I just feel your picking silly things out now,and ya not giving me a chance to explain,I hope you reconsider banning me for that long on a silly message I sent I felt no harm in it at all.

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Sean O Kane

Aug 7, 2021
0

A month ago i tried my facebook app on my mobile it said 'session expired' and kicked me out, i thought fair enough When i signed back in i was prompted for a login approval code which could only be got via code generator on the app which can only be accessed if your signed in (obviously im not or i wouldn't need the code) i have googled every possible querie. There has been many similar problems but no solution i can find.

I have tried signing in on different browsers and ive changed my password a hundred times and ive sent my ID now multiple times but i haven't even received an email back. Somebody please tell me how to fix this problem?

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