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Facebook

1.0
2,281 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Tyrone Eberly Jimerson

Aug 7, 2021
0

FACEBOOK HAS WRONGLY SUSPENDED MY FACEBOOK ACCOUNT AFTER IT WAS HACKED INTO AND MISUSED AND REFUSE TO ALLOW ME RESTORE MY ACCOUNT OR EVEN OPEN A NEW ONE

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Gary Hall

Aug 6, 2021
0

Iam tried of being targeted on fb by who ever decides who goes to fb jail. I was kicked off abot 3 weeks ago. For saying to someone stop acting like a bitch. I have seen stuff so much worse than that on fb and those post never get kicked off.

It seems like ike if you are a white person you can't say anything anymore. Buck if your black you can say what ever you want. We have what you call freedom of speech in this country, but i guess it doesn't apply to everyone anymore.

I hope who ever is in control contacts me. I have alot to say. But iam sure i wont hear back from anyone because you are all liberals.

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John Hemm

Aug 5, 2021
0

I was blocked for a week for making comments about Melania Trump. I did so because another Facebook user was calling out other Democratic First Ladies. I hope my accuser, Debbie Ryan was blocked for a week as well.

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Boresh papu

Aug 5, 2021
0

I am Boresh papu My account has been Hacked can u please recover my account someone is using my account Id :- Boresh papu https://m.facebook.com/help/263149623790594/?ref=share Mobile number:- 9742091989

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Sanjeev Kumar

Aug 4, 2021
0

My Facebook account has been blocked so I request you to kindly unblock my account.

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Chris Carmack

Aug 4, 2021
0

I just created a second account because of trouble I was having with the first account and they banned me for violating community standards . No less than an hour after I created the account just ridiculous

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Vicki Jamieson

Aug 3, 2021
0

: calling members of Royal family horrible names and general abuse.

However when I respond to their hateful comments with a rebuff..... you lock me out. I believe you need to start banning the disgusting comments without reylying on people like me that don't like that kind of bullying. Layoff the people defending its pretty poor on your behalf.

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Rayson Khor Kheng Sheng

Aug 3, 2021
0

I've received all the email from Facebook representatives and the internal team without a solution. They keep reactivate my ads account and after click-on the boost post, it's turn into disabled again. And, I made this same conversation more than 10 times! It's ridiculous!

It's come with the same error again !

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Mohammad Bokul

Aug 3, 2021
0

Why i can't my login code, Facebook not send me login code

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Chris

Aug 2, 2021
0

I was suspended for sharing a post. You guys are absolute iduots and nothing more than communists. When you fact check something you need to know the real facts.

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Muhammad Abdullah khan

Aug 2, 2021
0

I have been trying to login into my account since past 2 months almost, but it still shows error or that this action can't be took. My account name is also changed to tiffany, I want to recover my account as once it also popped up that my account would be permanently disabled after some days.

Kindly solve this issue as soon as possible as it had already caused so much inconvenience. would be waiting for your action.

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Cherice Allie

Aug 2, 2021
0

I’m complaining because it’s very unfair that I’m in Facebook jail for a comment that was a obvious joke.Apparently it’s because I’m black and the comment was to my white friend and was obviously sarcasm. Please can someone help this is ridiculous and racist smh.

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shahin pirzamany

Aug 2, 2021
0

My name is Shahin Pirzamany and my Facebook account has been under review since February email address associated with my account is s.pirzamany@gmail.com I really like to be able to access my account again and I still get all Facebook notifications in my email

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Raja Mohsan Sajjad

Aug 1, 2021
0

Some one using my name and made a Facebook id and posting some bad and unethical information and also send sms on my Facebook friends and borrowing money . I already reported but i didn't get any results . I'm hoping you should tak action . 90)

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Wyatt Luke

Aug 1, 2021
0

I just opened my account and have been blocked for doing nothing. Is this the way you treat new customers. WTF

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Darren Jay Blagden

Aug 1, 2021
0

I was recently banned from FB for one months time regarding a statement I posted which Facebook not only took completely out of context but also managed to misinterpret so as to cause myself suffering I know I did not earn.

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audra (nikki) grisham

Jul 31, 2021
0

Facebook Help is completely useless and they do not card about hacked accounts, identity theft, or fraud. They preach privacy and security but when it comes to the two they are no where to be found. hiding behind useless computer generated messages and responses.

They offer no personal help unless you have a business page. Do they not remember that PERSONAL pages is what got them their big break!! WE THE PEOPLE are important too. HOW can someone constantly report to you over and over that someone stole their identity and are scamming ppl for MONEY off of my page using allllll of my information, pictures, messages, everything and do NOTHING ab it?!

I am ab ready to sue the company. This is absolutely ridiculous!!!!! complete and total trash and just down right ILLEGAL!!!! will continue to…

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Naudia Clark

Jul 30, 2021
0

I received a wrongful account ban from Facebook’s team (24 hours ) and instead of them actually getting to the bottom of it the gave me more time on my ban which is now 30 days . I posted a pic of a beautiful model known as Duckie Thot and someone asked who she was (her Instagram name ) I posted it as “Duckie Thot “ and Facebook immediately took the comment down for “bullying “ gave me a 24 hr restriction and when I didn’t agree they gave me 30 days.

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Janice Sequeira

Jul 30, 2021
0

There is hackers on my personal accounts and are linking it to various accounts with other peoples names. I do not want my account yo be linked to unknown peoples account and advertised for business. I have reported several times to google and facebook and now there seems to be a purple circle involved in my personal accounts which is troubling me.

Please can facebook make dure that my personal account is mine for my safety.

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Tim

Jul 30, 2021
0

Facebook Censorship Algorhythim is seriously flawed!

My account has been restricted (Facebook Jail) several times now. Each time was due to my response to a post that I had seen. My responses were taken literally as individually written sentences and not considered as to how they related to the post. Because of this, they were perceived as threatening. If the written responses were considered in relation to the post, they could not have been construed as threatening.

It is a very flawed system of censorship that limits the ability to express new thoughts and insights!

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michael langdon

Jul 30, 2021
0

THREATS VIA FACEBOOK MESSENGER MADE TO ME ON 24th MAY 2021 BY DAVID HOWARD

Facebook did nothing in 8 weeks about this threat to me.

On 24th May 2021 I received a seriously bad threat from someone called DAVID HOWARD via Facebook Messenger..

This is the message he sent me:

https://www.facebook.com/david.reznor.perfectdrug (DAVID HOWARD)

Mon 8:18 AM

David sent Yesterday at 8:18 AM

You want to resort to cowardly tactics you cunt? Stop hiding behind social media and let me come find you...then we’ll see how big your fucking mouth is and how much you wanna do childish shit because you don’t have a leg to stand on. You’re the ignorant, deluded sheep, the lowest common denominator. Might want to look those big words up Mike, because It’s clear you’re not very bright.

You better watch your…

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Ellene Cobble Santrock

Jul 30, 2021
0

Once again I’ve been suspended for a comment that was takin out of context even though you let others go. It is racist and biased. I’m going to contact a lawyer about bringing a lawsuit against Facebook for censoring. There were no cuss words.

I was responding to a post where a man punched a woman. I have a right to my freedom of speech. Facebook discriminates and let’s violent content go and picks and chooses who’s accounts are suspended. There is no way to speak to whoever suspends a person. Time for a lawsuit. Sincerely Ellene Cobble Santrock

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Reema Rajani

Jul 29, 2021
0

I ordered 2 outfits from this company and paid for it in advance. No product provide and no refund, they have blocked me so I can't even comment or send a message and keep seeing this company still advertising on Facebook so they can scam other consumers.

See message sent by the company that they will refund and I am trying to send my details and they have blocked me so no way to communicate to them.

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Devonchacon

Jul 29, 2021
0

For some reason they won't give me back my Facebook I have done nothing wrong They say they want my ID and I give them my birth certificate cause I don't have my ID and I can't find it at all It's supposed to be a free app and they're giving me such aggravation I use Facebook Messenger to contact my girlfriend my friend and my boyfriend it's MI bosses which I can no longer contact can you please help me

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Shubham Kadam

Jul 28, 2021
0

My Facebook has been hacked by someone And he is going on changing passwords which iam recovering

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Craig peet

Jul 28, 2021
0

Today I received a 30 day ban from Facebook for using the word douch bag which is not in anyway a swear word or nudity and does not disobey any of the legal terms on the Facebook guide lines. I have been instructed by my solicitor that this is a reoccurring problem on Facebook. This matter will be going public and be taken further until this matter is resolved. I look forward to hearing from you. Thanks for your time.

Kind regards.

Craig Peet.

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Rahul negi

Jul 27, 2021
0

Sir, my account was Photo Yourself Issue problem, I uploaded my Real Face Picture, But Don't Open My account. Please sir, unlocked my account Very Urgent Account Sir my account was accidentally logged into my friend's phone. He has Changed My name in my account, when I am logging in to my account, I am uploading a photo.

Upload my face picture and I uploaded my clear face photo but my account was not opened. Now I show! You Can't use facebook at the moment. Please Sir, this account is very important, because! My business document information saves my profile.

I hope this is by solving my account problem and I always respect the Facebook support community, Thank You Facebook Team.

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A Wilton

Jul 27, 2021
0

See image below, apparently defending my fellow countrymen and calling someone who derides them a fool is not allowed. Is it because he’s African and I’m English?

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Ebola Grey

Jul 27, 2021
0

I just started an account on Facebook. Over the last two days I have reacted to many posts, but have only commented two times. Neither one has been flagged for violating community standards, yet I am restricted from commenting for this very reason.

I believe it is because I share a phone with my sister, so we use the same number. Her account is currently restricted. This had nothing to do with me, so why is mine restricted? It makes no sense.

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Johannes Hendrik (Hennie) Venter

Jul 27, 2021
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I have been blocked to post on Fb for 30 days because I shared a Fb posting which is a newspaper clipping. I feel it is unfair and harsh as I was not waned or given the opportunity to delete. Pse revise my penalty.

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John Elliot

Jul 26, 2021
0

Horrible service, no way to get a message to corporate! I have dozens of these!!!

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Sara Bowditch

Jul 26, 2021
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In May, 2021, my account was locked by Facebook. The reason FB stated was that someone other than myself had used my account. Well , it is totally impossible for anyone else to use my computer because I am the only one who uses the computer.

Plus I am a senior citizen and do not use Social Media a lot.

However, I do have a few friends on FB who occasionally emails me. But, FB might not like the fact that I have a picture of my novel as my face page. Well, I would be willing to change that if FB wishes.

Just allow me to be able to communicate with my few friends. I have tried to change my password and create a new account and none of that has worked! The account is still locked. Thanks!

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Frank Cianfrano

Jul 26, 2021
0

How can they put me in Facebook jail for past posts they put me in Facebook jail already i like to know who this is making these decisions and why they keep playing games with me i did nothing wrong explain this to me please ...i wanted to be reinstated on Facebook next i go go to north Carolina congress member about this

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Ersilio Fortino

Jul 26, 2021
0

I was a Facebook user up until a week ago. My account was hacked and completely removed. The account was under "sill fortino" I cannot log in, no such account exist, all my pictures, friends, messenger, and I don't even think I can retrieve my games that I purchased for the oculus anymore.

Is there any way you or your colleges could help me find out what happened. I really would appreciate it. Thank you for your help.

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Jonathan L Beckman

Jul 26, 2021
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I'm trying 2 relog into my facebook account and wen I go to verifie my birthday, it only goes to 1958 and I put my birthday as October 7 1918 and I cant choose 1918. Jus need help loging back into my account

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Dene Parkes

Jul 25, 2021
0

I now wonder if I will get a reply as you must read these emails but replying to them ???!!!!

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Jean Lyall

Jul 25, 2021
0

I never put anything on FB that is nut up to community standards but yet my account was disabled. Either someone hacked me or it was a personal vendetta. I have been on facebook for many years I am 81 years old and do not know why this is happening to me/ Please email me with answer and help me.

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Kathleen Staite

Jul 24, 2021
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I am a conservative and Facebook continues to block me for 30 days over nonsense. I have reported blatant threats to myself and my animals and Facebook says it doesn’t violate their community standards. I was on a political post and some idiot got on there and posted their webpage showing their vagina spread wide open.

There was no way to report them through Facebook. But when I told them that they were a filthy Twatt I got blocked for 30 days just now. We could put sexually explicit photos on Facebook but I can’t say Twatt. Zuckerberg is a communist.

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Michael Berthay

Jul 24, 2021
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I purchased a new phone. I changed my password word and logged out of my old phone. When I tried log in It said didn't recognize my devise. I followed directions and I have sent every piece of ID I have multiple ties and photos.

It still refuses to allow me in. This happens each time I have gotten a new phone.

However I am not opening another account again. It is insane to lock me out with the amount of information I have sent. I cannot create any new IDs these are all I have.

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Khuselwa Damoyi

Jul 24, 2021
0

Please help me unlock my Facebook account

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Hasibul Hasan Hasib

Jul 24, 2021
0

I have been suspended from Facebook and wanted some id proof. I gave all of them. Now they ar not reviewing my account.

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William Lawrence Antonio

Jul 24, 2021
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I used a no offensive word and u suspended me bc you don’t know the definition. I’m including the definition of the word that you punish me for no reason. I also demand a apology because you behind the time

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Sharif Marwat

Jul 24, 2021
0

Hey Facebook team, It is requested that my personal Facebook account is disabled by Facebook due to violating Facebook community rules mistakenly. I requested to Facebook team several times but get no response yet. Therefore it is requested that please kindly review my account and enable my account so that I can continue my daily activities on Facebook.

Is Shall be very grateful for that. com Account name: sharif Marwat DoB: 25/06/1996

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Ben Ahluwalia

Jul 23, 2021
0

I use Facebook to keep in touch with family here and abroad and find pornographic ads and images of late appearing on it which I couldnt remove.I find it extremely disgusting and would like to see Facebook sued for it.

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Krzysztof miras

Jul 22, 2021
0

Every time I have a complaint about a advertisement when I other deleted or get rid of it it says I want to see this advertisement anymore and yet they all keep coming back one after another now I want to make a complaint and it says the page is no longer available for me to make a complaint over and over I don't want to see advertisements I want to see my friends and family that's all I see is advertisement after advertisement and that b*******

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David Link

Jul 22, 2021
0

My dating app has disappeared. I had disabled it awhile back and recently tried to access it again in Hope's of contacting some great matches I made on there. I am over 18 years of age and located in the united states so I'm wondering if it is a bug or maybe some sort of violation I don't know about?

Would very much like to continue using this feature,as it is the only app that produced such results.

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Margaret East

Jul 22, 2021
0

I am sick of so called community standards giving bans on such stupid reasons

Start being human not a computer

I run business on Facebook and I have been given 7 days for a comment that is in a joking manner

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Adriene Daugherty

Jul 22, 2021
0

I ONCE AGAIN am in their jail for a comment that I made that was NOT towards a human being. I made a comment tonight that said that the mother needs to be euthanized.... IT WASNT AIMED AT A DAMN HUMAN BEING....

IT WAS AIMED AT THE DAMN MOTHER MONKEY WHO WAS ABUSING HER BABY.... Not fair that you have jailed me for talking about a damn monkey!!! You guys are damn jerks!!!

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Sarbajit rai

Jul 22, 2021
0

From my facebook account someone has tried to upload child abusive vidoes and facebook has blocked my account. As far as i know there is no chance of leaking my account details to others..please help me on this matter.

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Quentin Williams

Jul 21, 2021
0

I keep getting banned for minor things. then never lifted the ban! Last night I was banned for calling out someone for harassing a woman. I’ve also been banned for taking a picture of my son at the pool! He has long hair, so I guess some algorithm thought he was a topless girl.

So my point is that Facebook is supposed to bring people together, yet without context, it just tears everything apart. Your review board is a joke.

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