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Facebook

1.0
2,299 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Liza stimpson

Jul 20, 2021
0

I brought a belt on VintageApp and paid £25.00 inc postage on the 8 July 2021 the name of the seller was Sol Dadzie I paid with bank transfer and it never arrived , he has took his name off of the VintageApp so what can you do to help with this situation

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Sharon Tarbard

Jul 20, 2021
0

I made a complaint about a 40min video posted by a vigilante sting group, showing my son Nick Tarbard being accused and bullied by the group. I asked for it to be removed but clearly no action was taken.. This is appalling allowing a video of a vulnerable person being shown to thousands of people. Shame on you.

How it was ever allowed in the first placeI don’t know. If he ends up killing himself you are partly responsible,

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Richard dutton

Jul 20, 2021
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Account restriction 90 days for post I did not put up "suicide watch" ,epstine n clinton you can look at my account pages of past posts andvits not there anywhere so either I'm hacked or your sensors are acting out against me I don't fabricate any of the posts you have ever suspended me for (30 days) I find them on face book and just share what's there now one I didn't share cost me (90 days restriction) sombodys not doing there job or I'm being discriminated aginst

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Carl E Crook

Jul 19, 2021
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I was attempting to change my Facebook account password weeks ago. Due to a sticky keyboard issue I'm not sure what was entered so I got locked out. Since that time I've requested assistance resetting my account several times. I've been set reset codes that were rejected every time.

I've been told that my device is not recognized that I am logging on with and that is nonsense. I've always used my lap top or cell phone. All Id's have been rejected. What do I have to do ?

My name is Carl E Crook, phone 304-573-0052. This is all the contact info that was originally on my Facebook account. I've used one of my Email accounts to try to contact Facebook. com.....

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Frank Cianfrano

Jul 19, 2021
0

I keep getting put in Facebook jail in the past i was in Facebook jail for past post i was already put in Facebook jail for this time i shared a post someone else posted and i get locked up and they don't this doesn't make sense anymore to me i want to be reinstated on Facebook

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Ronak Gaudani

Jul 19, 2021
0

Some is just posting some video by editing it with violance activity about me please help me out and that person is asking me for reansom

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Wendell Conner

Jul 19, 2021
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I have once again been censored by FB, this time you've gone back a year and a half and flagged me for a meme I found on FB then shared in Dec 2019. The restriction says I shared it today, I did not it was a holiday meme.

Since my last time out in April I have truly toned my opinions down quite a bit. I respectfully ask that you unrestrict my account. I need it to post and advertise for my church.

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Dawn {surname}Birmingham

Jul 18, 2021
0

I have been restricted once again by Facebook when I have done nothing wrong on checking reasons for restrictions I see it was for something I had been restricted for back in January I cannot see any problem with my recent posts and have had no trouble before for posting a daft cartoon harmless fun also I think the moderator who is doing this restrictions on my account is trying to cause trouble for some reason other people gwt away with all sorts on Facebook what is wrong with a daft cartoon I've posted many times with no problems

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JOAN RISSMILLER

Jul 18, 2021
0

I received multiple ads each day, several times a day. I finally thought I would give this company a try and ordered 3 pieces of clothing. I waited over three weeks and still no delivery. I contacted the company only to my surprise, the company is located in Hong Kong.

They blamed COVID for the delivery delay. How ironic coming from the very country who was responsible for spreading the COVID pandemic all over the world. Nonetheless, when I finally received my order, the quality was low grade and not true to size.

I was very disappointed and will never even think about wearing the garments. When I attempted to return the merchandise I was told that I have two choices - receive a 15% credit on my credit card or return the merchandise with high costs of shipping to Hong Kong and additional…

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Linette Yuhnke

Jul 18, 2021
0

My complaint is restricting my account for Not cursing . I believe you falsely accused me of swearing when I wasn't and I will see fit to take legal action if something isn't resolved. Nit once did I ever go against community standards and when I disputed it not once did you listen to me now I will go to bbb about you .

You have 10 mins before I do because I never cursed

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Bobby Henry

Jul 18, 2021
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My complaint is this this crap about crap about restricting people's account because stricting people's account because of racism of racism is ridiculous it's ridiculous it's not right that I had my account 8 that I had my account restricted restricted because I called a couple a colored person racist because they were talking because they were talking about white people if you're gonna restrict my account Then you should be restricting others as well others as well

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Pj

Jul 17, 2021
0

Who the fuck do u think u are to go against our freedom of speech u piece of fuckin shit fuck u u need ur ass whooped

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Nancy Guerrera

Jul 17, 2021
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Around 7 hours ago somebody hacked my Facebook account... I entered my password and it says it is my old password, will send new or reset password to an email that doesn't belong to me. That's just not right

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Rahul Desai

Jul 17, 2021
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My vidyo is delett

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Zaiyanu haruna

Jul 16, 2021
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My account is not working

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Bankole Kehinde

Jul 15, 2021
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My phone was stolen and the person used the advantage of not signing out to edit my account and I don't have access to it again, I was trying to create another one but I was not allow because I'm still using the same information and I can't lie as a man of God, I opened this facebook account far back 2006/07 and ever since then I've been using it, I really need facebook to do the work of my father, please check my informations my photos, my contacts, you will find out more about me, thanks

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Patrick Bodenham

Jul 13, 2021
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I just got suspended for suggesting that Boris is supporting Billionaires over the poor and starving

SHAME on Facebook

But at least we know whose pocket you live in

Strip Zuckeb of all his wealth and assets and jail the evil warlord

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Skys Sunny ( Natura ObaRA)

Jul 13, 2021
0

About 2 weeks ago I had a group of people insult me a man named Moss Adi told me in a post that 'I would not control what I create' in a post to me, in another post, the woman told me 'she was a High priestess 'Pertara's Garden HighPriestess' and she had cursed my facebook page, to punish me I had problems from all her friends and I reluctantly shut the page down and opened it under my middle name.

It was either her Her or someone from her group who was using the name 'Sunny Skies' but spelt (my skys) differently from me I was told that it was my Karma and I would be dead in 3 days. She had been using the same name as me but she spelt skys as skies she had used a lot of my ideas.

This isn't the first time this group has confiscated my page this happened to me 4 times every time i try to…

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Greg Johnson

Jul 13, 2021
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Apparently someone has stolen my Facebook identity. My original home page had my photo. Now there is another version that doesn't have my photo. I also don't get all responses that people have sent me in response to my messages and posts.

I also don't get everything that is posted by my friends.

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TYRONE EBERLY JIMERSON

Jul 12, 2021
0

SEVERAL TIMES MY ACCOUNT HAVE BEEN WRONGLY DELETED BLOCKED AND EVEN HACKED HAVE HAD PEOPLE CLAIMING TO BE MARK ZUCKERBERG & RICO WYATT CONTACT ME ON FACEBOOK MESSENGER CLAIMING I WON FACEBOOK AWARD COLLECT NEAR $2000 HAVING ME BUY GIFT CARDS AND SEND TO THEIR COMPUTER GENERATED PHONE NUMBERS LOCK ME OUT MY ACCOUNT AND BASICALLY EXTORTION MONEY OUT OF ME HOW CAN YOU PEOPLE DAMNED ALLOW AND BE OK WITH THIS SHIT I'M 70 YEARS OLD AND DISABLED!

PHONE NUMBER IS 7209898666 CALL ME AND MAKE THIS RIGHT I WANT MY ORIGINAL FACEBOOK ACCOUNT BACK!!!

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Felix

Jul 12, 2021
0

Previously, you would block me for a day or two. But this morning when I went to sign on to my Account and I received a Pop-up "Notice" and I requested a Review Request. But I don't know what "posts" or "comments" your are "considering" to be going against "community standards"? I am not cursing or promoting any type of violence. I think that what I am posting or saying is "PROTECTED" under my "First Amendment Rights" if, you do not think that they are not, please, advise. Cordially, Felix Serrano

PS: I've read and seen WORST than what I have ever posted or written since I've been on your "Social Media Platform".

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Mirsad jahovic

Jul 12, 2021
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I would like to file a complaint because my time is it I made on the Facebook they were not insulting anybody you should look from Serbian people when they put their lives in their mouth when they called her all kind of names montenegro people when they’re mentioning srebrnici Center they going to do another separate Nica in Montenegro they are painting masks they are painting houses for the Serbia flags I think you got your translator from Serbia that’s kicking all this Montenegro people from the Facebook and

I’m gonna send you the sample I didn’t say nothing wrong to insult anybody I was just telling the truth it was nothing against Community rules I admit I did put one turkey that I didn’t think that that was it insulting but that was stupid for my side I admit but all the commas the…

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Daniel Crowder

Jul 11, 2021
0

Facebook is violent, abusive and oppressive. They deny freedom of speech as well as expression. They have multiple times committed hate crimes on me through the police, denying my fundamental rights as a Canaidna citizen, my Charter Rights and Freedoms, freedom of religion and freedom from persecution.

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Patricia Stansfield Carter

Jul 11, 2021
0

Facebook blocked me for 30 days for “bullying” I would like you to READ the two posts … the. Tell me who was doing the bullying. It’s WRONG that Facebook censors like … and doesn’t actually do a review. Conservatives ARE being censored on Facebook. This is WRONG.

As you can see from the actual words, I was BEING bullied. I am not the bully. ” Is that REALLY ok with Facebook?

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Eddie Fisher

Jul 11, 2021
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My complaint is as follows. For some unknown reason I have been banned from using my Facebook account. The message I receive when I try to use the account is ( I must prove that I am old enough to have a account ) .

I submitted a picture of my driver license which shows a birth date of June 10, 1940. I am also a vet who is on medical disability. I was keeping my family updated on my health issues since I have had a spinal operation and a knee replacement.

I do not travel and my children live in a town other than the one I live in at the time. I have nurses come to my house often to check on my health. If a hospital visit it required the VA hospital sends transportation to my house.

The message I get from Facebook states that I should not log out for fear of deleting my account, The…

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Reggie Rine

Jul 9, 2021
0

I have been restricted 5 times for so called "bullying" seems like they only target Republicans. Or anyone disagreeing with Democrats. Facebook has become a joke just like our president. So much for freedom of speech. Communist FB

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James Vasile

Jul 9, 2021
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I purxhased a TV and Del Laptop from theae folksthat are still 2 mths later advertizing on facebook this was clear back in the first week of April. When I bought these idems U waa told they would be ship within 5 days.

That was like I sa8d 2 miths ago. These guy need to be removed from facebook as I you haven't alreadyreceived a thousand complaints 9n the I sure there o. There way to you rught now!

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Gary Brydon

Jul 9, 2021
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I note you cannot lay a complaint with out it being proof read first . How pathetic is that you’ve blocked me for 24 hrs But failed to read OR react to the comment I was answering. Talk about double standards was was unaware you had been appointed the world police.

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Ann Cartwright

Jul 9, 2021
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It has restricted my account on more than one occasion. Last time it upheld my complaint but still restricted my account! Now it has restricted my account for calling somebody a cow - I've seen lots of swear words and all sorts of terrible language and yet my response to an up herself woman warrants a restriction - really???

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Ojeleye oluwalonoglory

Jul 9, 2021
0

Good day sir/ ma Some weeks pass I noticed Facebook challenge me that my post was against their standard and I will not see my comments again in the comments box then I try to explain to them to claim my account back which I did but to my surprise I hadly see my notifications anymore even if someone respond to my comments I will not see it and

most times it only a selected notification that I do get. Please kindly help me t

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Danny Carter

Jul 8, 2021
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Banned for a month for no reason.

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Jahidul Islam

Jul 7, 2021
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Its not working in my pc

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Verna Johnson

Jul 7, 2021
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I can not log on to the dating site. I have done the profile pitcher 10 times but is stays on that screen. I might of found someone but can only reach him on Facebook dating can you please fix this?

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Kathryn marie Berchtold

Jul 6, 2021
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Hi my name is kathryn. I just got back on Facebook yesterday after being banned for sticking up for someone whom was being bullied. So i put a post up yesterday when i got back on and my brother and i were joking around in the comments.

I said ill kick your butt Anthony lol. I was joking with him. And they banned me again for 7 days. That is so ridiculous we r siblings thats what siblings do. I dont think its right what they did i cant post for 7 days now because i was joking around with my brother.

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Bikram Sarkar

Jul 5, 2021
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Someone open a fake account with the same name , profile picture , and details of mine . He send friend request to my every friends and relatives and said many hate speeches, They things that it's me, when I know nothing, I share the account below

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David Weston

Jul 5, 2021
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com phone 07369281055 in England and please answer me with a credible defence and answer you cheats

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Geraldine

Jul 4, 2021
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I’m being harassed by Facebook for a payment on an Ad that does not belong to me. The payment belongs to the owner of a page called Laser M!! I haven’t been an Administrator of this page since 2016, yet I am still being harassed for payments associated with this page.

Everytime I open a case on the support platform it just gets closed without any response or resolution on the matter.

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gino sanchez

Jul 4, 2021
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Facebook is the worst social media platform. Ive been trying to log in to my account for 10 years . They keep closing my account and also did i mentioned that its the wackiest, boring, social media platform out there.Facebook sucks.

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Ron torrisi

Jul 4, 2021
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Why did my account get suspended for suggesting a friend shoot a snake that was stealing his Hens eggs ? It’s damn ridiculous that you did this read the damn context of the post before you suspend an account you idiots

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FLORIN IONESCU

Jul 4, 2021
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Dear Sir / Lady In the last few days I've had some unpleasant experience with our Facebook Romania . They suspended my right of distribution without any explanation . I think that's not fair to apply a ban whithout no word for showing guilt .

In the same situation are many friends of mine , so please have a discution with your Romanian's team about their discreditarly behavior . I think that in any situation is needed an expanation . I would be grateful if you could attend to this matter as soon as possible.

Thank you very much and I'm waiting for your answer . Yours faithfully, Florin Ionescu

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Carl Linderman

Jul 4, 2021
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Not a fair or impartial site. They really don't understand context and freedom of speech only exists l, if they agree with what you say. Pathetic dictatorship of a company

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Tracy Medina

Jul 1, 2021
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You guys keep restricting my account and I have done nothing wrong I have no reports or violations but I can't like posts pages can't comment or share anything..I see pervs and racist ppl on here all the time you guys don't do anything to them..I have done nothing wrong to deserve this..what is going on..please will somebody respond to me

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Anthony Leonard Varicelli

Jul 1, 2021
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This is the 3rd time I have been unjustly suspended from Facebook for 3 days. Your algorythem is wrong, you folks need to get a handle on this, its ridiculous! This time a friend of mine said she saw a huge Palmetto bug in her house and I jokingly commented "omg burn down the house".

I make this joke everytime a friend says they have a scary bug or spider in their house. FB is RIDICULOUS for saying I "violated your community standards" for joking between friends!! You gotta knock this crap off. All 3 times I have been suspended for 3 days UNJUSTLY because of your stupid algorythem, and there is no recourse!

Last time I got suspended was for replying "seig heil" with a sad face to a friends post talking about GOP facsism, the time before that was for reposting a famous quote from WWII…

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Ryan Deuz J. Luzande

Jun 30, 2021
0

Facebook Philippines disabled my account accusing me of posting about suicide.

I am sure that some of my political insights is the reason behind it so I decided to mobilise a legal complaint and let Facebook handle the issue.

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Jaime Higgins

Jun 29, 2021
0

My account has been disabled and I dont really know why. When I click the 30 day review link in email it says my page was taken down for being a dangerous person? I'm not, and that is my woodworking projects page.

When I try to click continue on the review process the button just spins but nothing loads. I'm terrified I am going to lose access of pictures and posts with my brother who has passed, and all the other photos i have that i didnt save elsewhere.

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Allen Norris

Jun 29, 2021
0

Facebook is being biased towards the white community I have been banned multiple times for 30 days today alone I was banned again for telling someone they are racist garbage because they put a comment up all white police officers they didn't say police officers should die I told them they are racist garbage and again I am band I went back into Facebook found multiple exact same talk but the person was black I put in a complained about what they said 7 times it has come back that this don't go against company standards something needs to be done about Facebook being racist and prejudiced towards the community

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Cody Wooten

Jun 29, 2021
0

I've tried your help department numerous times and it's a waste of time. I tried logging into my Facebook numerous times and I am not able to because I changed my phone number and now I can't receive a text message with a six digit code but yet I can log into my email account did I use on my Facebook.

I still get notifications sent from Facebook. I've given you my first and last name my email address even a picture ID of my driver's license but still no help from Facebook. This has pissed me off because I have pictures on there that I need and do not have access to my own Facebook account which I think is bullshit.

If this is not fixed there will be a report to the better Business bureau because I'm sick and tired of dealing with the terrible help that Facebook provides you can't even…

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Ellen duncan

Jun 28, 2021
0

I am sick of adverts on my Facebook ,it is so irritating!!!

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Katie M Westbrook

Jun 28, 2021
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They have suspended my account for 7 days based on a comment I made about a tv show. This is totally ridiculous and unfair. Facebook is riddled with pages that post violent and vulgar content and nothing happens to them.

Facebook is also prejudiced against a lot of black members for no reason. My suspension needs to be reversed asap

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Andrew Hernandez

Jun 27, 2021
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DAILY NEWS posted a police missconduct video, assaulting a woman for doing nothing wrong. A law enforcement officer said good job for the abusing officer. This is wrong police brutality is real in America. For a law enforcement officer to say its ok to abuse public is wrong.

All I said was cops bark an order obey or be killed for doing nothing wrong. Telling th man he needs to remove his badge if he feels as such with unethical actions. For an officer to agree with police misconduct who is law enforcement is just as wrong saying it's ok to terrorize.

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