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Facebook

1.0
1,620 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Rivera Janet

Jul 26, 2022
0

On June 23,2022, i notice that my Facebook send a warning, saying some of your previous post or comments don't follow our community standers. And that i had 30 days to disagree with the decision. Fallowed all the rules and disagree with decision.

Did every step but there was no way i could get in to all the forms Facebook provides. Then the next morning i started receiving emails from Meta for Business about Ads one ad was approved from meta, then they notice something then rejected the ad, which came from another country.

That's when i noticed and started making searches and on the meta business said Your Ad account wasn't accepted for running Ads that don't comply with our Advertising Policies. The Ad account number is 164467693620890. I tried everything to contact Facebook or Meta…

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harry Mc Garratt

Jul 25, 2022
0

What is the uses of being on Facebook when they ignore your complaint and keep taking your story down and censoring what you say on Facebook

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Irene Murphy

Jul 25, 2022
0

Account disabled. No one to reach to find out why. Unjustified.

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Celia rowlands

Jul 24, 2022
0

Facebook has stopped me from uploading on my group 2 days ago now they have restricted my personal account, I can't upload, share, comment, like etc no warnings or anything.

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Latasha motley

Jul 24, 2022
0

Account is having issues and I’m already logged in

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Laura Anesko

Jul 24, 2022
0

I was recently hacked and Facebook was no help at all. I could not get into my account and Facebook does not take phone calls. They should have shut down my account immediately as my friends reported it to them but they did not.

I will never go back on Facebook again. Their lack of caring is unbelievable and unacceptable.

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Laura Anesko

Jul 24, 2022
0

I was recently hacked and Facebook was not helpful at all. It’s sad that they do not take phone calls to help customers resolve their issues. It’s scary when someone steals your identity. I have spent hours trying to fix this problem with zero assistance firm Facebook.

I will never go back on Facebook again.

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Sizwe Zwane "Jamiro.Za"

Jul 24, 2022
0

Hi,

I had an incident that I was made aware of by a friend of mine where my account was hacked and whoever posted nudity. By the time I realised and wanted to take action I suppose it was tool late and Facebook decided to close my account not even offering a chance to explain my position.

Firstly, I'm not the person who would posts nudes. I am a parent who has teenagers and a public figure as a DJ. They never even considered to look at my history of posts that I have done previously or ever since I joined Facebook. I need your assistance in this regard to circumvent my situation.

Regards,

Sizwe Zwane

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rich banting

Jul 24, 2022
0

recently i go topost my sell offers and i get no post accepted then when i go to groups to post same i get my account is restricted for 23 days why?

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Dawn Livigne

Jul 24, 2022
0

I am certain my account has been hacked but Facebook is not giving any options to get to the bottom of it. I opened my account to find that it was in Vietnamese and will not let me permanently change it to English.

I received a notification that my account has been suspended due to inappropriate content. This is absolutely impossible as the only thing I use facebook for is to list events and classes (jewelry making) . I do not post personal information, make political commentaries, etc.

I have tried to call you and the line says you don't accept service calls. You have my account held hostage and my abscense from the platform is going to make my customers think I have closed my business. After all the paid ads I have made to Facebook, I find this outrageous.

I want someone to contact me…

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Carmen Sanders

Jul 24, 2022
0

My account may have been suspended without proper notification. No proof or verification had been provided. No transperancy. I tried downloading the image that’s supposed to be in violation of Community Standards, it’s not available for me to verify.

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BRADLEY weiner

Jul 24, 2022
0

Please unblock my account bradleyweiner88@gmail.com I ask you everyday and you do nothing I have learned to live without this cite since u won't unblock it enough already do something

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Bradley Weiner

Jul 23, 2022
0

How about unblocking my account it's been blocked for months and I have complained 25 times or more n included my driver's license Everytime still u do nothing so I have learned it to use Facebook since u don't ever unblock my account for something someone else did I did nothing enough already bradley weiner bradleyweiner88@gmail.com or bradspeak88@yahoo.com

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Anita Frost

Jul 23, 2022
0

On 7/15/2022 I was trying to delete some personal information in my settings because companies are hacking into my personal information and sending me postal mail, as I was changing my birth year I was blocked from having access until I submitted my ID which I did on the same day. I am still not able to access my Facebook page.

Facebook assumed I was a minor and the reason they blocked me. I have submitted my ID two times now and still am being blocked.

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Ronni Johnson

Jul 23, 2022
0

there is constant harassment to people of color!!!!! I belong to groups for pet owners and everytime I post pet pictures I get my content removed saying I violated their terms of service. A picture of a dog smiling with a stick in its mouth doesn't violate any terms of service that I know of.

But other friends, that are black, also gets their content censored.

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Rosemarie Fahd

Jul 23, 2022
0

I shared an article from the Gateway Pundent about a story from Neil Cavuto on Fox News regarding Dr Deborah Birx. So now I can’t comment for two days and can’t comment in groups for six days. I don’t understand I shared something that was already there not my post.

Why am I getting restricted by your fact checkers. It appears one of your fact checkers has my name on there list to go after me and this use to be free speech but not anymore. Amazing what you allow from some but not others. Please review this.

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Gloria

Jul 23, 2022
0

I feel that I have been victimise by Facebook, they have restricted my account calling me a bully but I'm the victim and the real bullies are always there and when I report them nothing is ever done. They discriminate me because of my age I'm 76 and they called me awful names, and that I shouldn't be on Facebook, to me that should be age discrimination and therefore treated as a crime, but instead of punishing them, Facebook has decided to punish me.

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Kim Gough

Jul 22, 2022
0

Facebook shut my account down as it stated I violated community standards. What they’re stating sounds really bad and it was not me. Clearly my account was hacked and I want to make sure nothing of mine was stolen in the process.

They did zero research on my account as to what I normally post ( which is very little) then accuse me of something that was not accurate, and conveniently shut it down with no contact etc. I only use FB for work, but these tactics are what you see if Communist countries. Really unfortunate.

I’m about to report them to the authorities as I don’t want anyone thinking it was my post. Facebook how about you do a little research as clearly your system is easy to breach.

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Harish chauhan

Jul 22, 2022
0

I am not able to login my facebook account even after correct password it is giving this error...

Due to which I have read many times to forget password but even then it is showing error.

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Bikash kumar gupta

Jul 21, 2022
0

सर मेरा fb a/c no:-mebkgupta2550@gmail.com है। 2:50pm (लगभग)को मेरा a/c lock हो गया है। कृपया मेरे account को पुनः unlock कर दे।

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Derrick Watkins

Jul 20, 2022
0

Facebook used to be a fun platform, now they got all these stupid restrictions added. YOU post one lil wrong thing then off for 30days.. you can't even joke with your friends without waking up and seein your account restricted.

But however they let others post violence about people getting killed, hurt, using violent language etc? Facebook is such a double standard I hope they get boycotted someday BOOOOOOO

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Manish Kumar

Jul 20, 2022
0

Sir While using Facebook regularly add of teenpatti was showing play and win real cash which is a fruad app and people are losing their money . they're using Facebook as a plateform for their adviterment please block these app

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Brenda

Jul 20, 2022
0

My facebook is blocked since March after it has been hacked and now every month I can't do anything on facebook can't post or comment nothing

Please help asap

Regards Brenda

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Shirl Dotson

Jul 19, 2022
0

Cecilia Clawson has taken over my account using my phone number . I get all her messages and she has taken over my save account and my group account also. What can I do about this situation?

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Mrs Iris Standfield

Jul 18, 2022
0

The Facebook jail thing is way to strick I’ve said things to friends and they restricted me for simply playing with friends no real harm intense and to be honest it’s not fair I made the comment that I would kick my friend like I was a karate kid if I saw him and he didn’t speak and got 30 days I also saw a tree running and I said “shoot the tree” and got 30 days it’s to much and I wish there was a way to cancel it all or at least my people cancel it because you don’t understand us and

everything isn’t meant for harm or abuse this isn’t fair

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Zoe Vincent

Jul 18, 2022
0

I’ve been restricted and accused of posting nudity or sexual conduct which is a blatant lie. I’ve never, nor will I ever post anything close to that. How can they continue to do business with such poor ethical treatment of their customers?

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tyler roberts

Jul 18, 2022
0

You people literally put me in Facebook jail for reasons unknown, the fact you call your self a social platform is disgusting… why is it that only certain individuals can use their charter right of freedom of speech yet when I post something which also happens to be protected by the charter you put me in Facebook jail.. your fact checkers are just average joes which who decide if they agree or disagree with comments and opinions I’m pretty sure you bloody people got sued for this shit… your whole platform is a bloody disgrace and

you people should be embarrassed of your actions for hinder a different opinion

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Thomas Richardson

Jul 18, 2022
0

I keep getting put on restriction for sharing things i find or repeating things OTHER people say or do ON FACEBOOK. Yet they still have not responded to any of my emails about me being locked out of my primary account.

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Anthony johnson

Jul 17, 2022
0

Hi you need to stop Lisa Brelsford saying abusive stuff about friends and family asap ,or I will Sue for letting her slander me ,family and friends.you are responsible for letting her do this.Please respond back to me to let me know what actions you are taking in this situation. Thank you

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Tokyo Baldwin

Jul 17, 2022
0

I was promoting a petition to End the Genocide of BIPOC. The picture was of Black men being hanged but it was true and a part of history. I was not promoting hate or death. Facebook messaged me that I did not do anything wrong, they informed me that the content was graphic and they would filter it, but that I could keep posting.

I was blocked the next day. This is censorship and it is illegal. org/EndgenocideBIPOC

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Chris Pretorius

Jul 16, 2022
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Dear FACEBOOK, I've created another album on my FB site, named 'Vintage Shots, Candid Shots (and some other shots too). But, I found that (for some or other reason) I can't access it do do some editing. Can you please help? Much appreciated.

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Bradley weiner

Jul 16, 2022
0

Please unblock my account this has gone on too long apparently you don't want me to use it anymore I've sent copies of my driver's license 25 -50 times already u still do nothing bradleyweiner88@gmail.com 7197557870 brad

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Daniela Gale

Jul 15, 2022
0

I am not allowed to comment post /share nor react to nothing on my page, I received no notifications at all , I didn’t go against no community guide lines . I don’t create memes I share what thousands or hundreds of people have already shared . I don’t know if someone is just reporting me , just harassing me , but I use fb to destress when my anxiety kicks in I laugh I joke around with friends and family on fb.thank you please help me

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Angie

Jul 14, 2022
0

Conservative ant is on fb and he Had a trans man guest on that said trans men need to accept they are not biological men That they have a mental illness That video is still up I posted the same statement and you called it hate speech?! Are you discriminating against me because I’m not trans?? Are you targeting me? Harassing me?

Because it sure appears that way

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Bradley weiner

Jul 14, 2022
0

Why is my account still blocked this gets ridiculous after a while my phone number is 7197557870 I need my account unblocked there is no reason to block my account especially for this length of time bradley weiner

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Frederik Nikolaj Sandfeld Hansen

Jul 14, 2022
0

I am here complaining about Metas stance on content-moderation. I understand that the platform must be moderated, but I have now been barred from acting - several times - for posting news articles about the war in Ukraine. I am not arguing that there shouldn't be rules, but saying "Fuck the Russian policy" isn't hate-speech. Not at all.

And if it is, I will keep going until my profile is terminated. Fuck 'em.

Have a nice day.

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Julia Ismail

Jul 14, 2022
0

Facebook is unfair to Ukrainian users since Russia invaded Ukraine. It is unacceptable that moderation of Ukrainian content is held by employees based in Moscow. How come? It is against logic, because pro-russian moderators who support russian aggression in Ukraine constantly ban comments of Ukrainians, like myself, whilst hostile and rude comments from Russian users who support the war against Ukraine are visible and are obviously not following community standards...

The whole concept of moderation is wrong. I have been banned for several times already just for saying the truth! But none of my reports about hate speech and rude comments about Ukraine and Ukrainians from Russians ended up in my favor.

So Russians can write any offensive comments about Ukrainians and Ukrainians can't write…

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Travis Collins

Jul 14, 2022
0

You have computers that are judging you and taking things out of context because it’s a computer. They are trying to suspend users based to the littlest things and I think as a social media company if they want to throw accusations at you they should have an actual human to pass judgment not a computer program

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Martin Fox

Jul 12, 2022
0

Yet again my account is restricted for voicing my opinion. In NO WAY are my options threatening or harmful to anyone. I am being TARGETED by FACEBOOK period end of story. It is unfair and it is unjust. I DO NOT go against "Community Standards"!!!!

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MELISSA D COLE

Jul 12, 2022
0

When I check my "following me" there are always 30+ foreign names, mostly Indian that appear and I asked them how to keep this from happening, as I know this is related to fraudulent activity and they will not respond. This should be a priority to keep their customers safe.

I have asked repeatedly through the help center with no response. This is very frustrating.

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Amit sharraf

Jul 12, 2022
0

My facebook account name is Amit sharraf and I m not able to login by using my registered mobile number..I had not change my password therefore password is showing wrong always and I m unable to use my facebook account .. kindly help

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Claire Gwyther

Jul 12, 2022
0

I have been blocked for the umpteenth time for some a remark that is nowhere near as bad as some things I read on fb daily. We live in a democratic society and fb is supposed to represent this. My belief that someone who harms a animal should be shot is one shared by most people.

To shoot someone is another way of saying death penalty which hundreds of people also put. Is fb condoning the fact that wicked people hurting animals are walking free to do so, because that’s the message your giving. You keep banning me from use for the mist ridiculous of reasons which nobody else agrees with.

When I have told people they cannot believe the things you have barred me for. Can you concentrate of child groomers and terrorists who genuinely need to be banned from using fb I would also like to…

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Eric Hughes

Jul 12, 2022
0

Facebook keeps restricting my account because the algorithm is sensitive and racist. I used the work "whoopin" in my post and got restricted. there were no complaints on my account and the algorithm keeps restricting me. A woman made a racist comment and I told her she was a bigot and I was restricted. restricted!!!

The algorithm has absolutely not clue of context. Again, not a single complaint was filed against me. Facebook is an idiot company. stop trying to police things that do not need policing. There are people blatantly participating in human trafficking and when you complain about that they respond and say it doesn't go against their guidelines.

Facebook is a joke and they protect the evil!!! I need them to stop harassing me!!!!!

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Tomy Hidson

Jul 11, 2022
0

Every post you show me as "Recommended for you" I immediately block. I'll keep doing this until turn this off. Eventually you'll run out of suggestions, because they will all be blocked.

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Lisa Steele

Jul 11, 2022
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My bonus son and I were messaging on MY FACEBOOK about my dogs. We have this running dialog about them. At one point I put "I'm fixing to drive to NM and whip your rear Matt (LOL your dad says "that's my boy)" nearly 2 weeks later FB Bans me for TWO WEEKS for threatening bodily home.

Matt is 35 yrs old and it's a FREAKING JOKE. When I appealed it, I was told they stand by their decision. FB is nothing short of a communist ran company. You can't joke - you CAN put sexually EXPLICIT pics up, you can tell someone to suck your **** and that's all ok BUT don't call your female dog a bitch and don't have a running joke the WHOLE CONVERSATION....

with laughing emoji and LOL or you get banned for 30 days.

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Mrs Lorraine Leech

Jul 11, 2022
0

Every other week I get taken off FB (excuse: unusual activity - which ALWAYS turns out to be complete rubbish)! I'm asked to upload ID then told to wait 24hrs. EVERY Time - ANOTHER 24 HOURS! - I have sent multiple pictures of my Driving licence, Marriage Certificate, Birth Certificates etc..

always having to repeat it, making a brighter one, making a lighter one, every time they respond with 'too blurry or unclear' NO IT'S NOT! – Banks, Governments, everywhere else the SAME uploads are accepted! This never ending merry-go-round - continues, days to weeks, weeks to month!

until (the last time anyway, suddenly out the blue I got lucky). I have tried the online chat! - which sometimes doesn't work - but when it does - After explaining that I've jumped through every hoop repeatedly and got…

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Andrew green

Jul 10, 2022
0

They steady targeting stalking and harassing all my accounts they use to try stop me from posting statuses now they harassing and stopping me from messaging the women that is a violation of my first amendment they have to have a legal consent a warrant to access and keep tagging someone social media I dnt even have a record nothing for them to be able go off but possibly here say it’s becoming very homosexual iam a Muslim man and

everything they doing is against my beliefs and wat I believe in no I’m has authority to stop no man from communicating on social media without showing them the reason why that’s harassment and dictation and wateva else y’all need lmk cause it’s very annoying I dnt owe nobody a life nor do I worship mankind I worship and praise allah and believe in the opposite…

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MacKenzie Crow

Jul 10, 2022
0

My friend was put in “Facebook jail” for posting something about not supporting pedophilia. Facebook took her content down—tells me that Facebook supports pedophilia! What a wonderful world we live in where our right to free speech is limited due to social media platforms taking down a post about how disgusting pedophilia is!

Way to go Facebook for supporting such a disgusting and illegal thing!

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Bradley weiner

Jul 10, 2022
0

This complaint site is very poor nothing is ever done to unblock my accounts bradleyweiner88@gmail.com 7197557870 enough already

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Ash

Jul 10, 2022
0

Look, guys. I don't have a phone, and I'm sure as hell not giving my number to you even if I did, after that GESTAPO THREAT TACTIC of losing my Facebook account without a phone number that you guys are demanding.

I DON'T HAVE A PHONE BECAUSE I DON'T WANT ONE. I CAN DO ALL THE COMMUNICATION I NEED OVER THE INTERNET, WITH ALL KINDS OF SOFTWARE THAT'S AVAILABLE THAT WORKS EXACTLY THE SAME WAY AS A PHONE DOES. GOT IT? I HAVE AN INTERNET CONNECTION AND A VALID EMAIL, and you guys have two of my valid email addresses. Actually, three. My gmail, my hotmail, and my yahoo.

I'LL BE DAMNED TO HELL BEFORE I GIVE YOU GUYS MY PHONE NUMBER, IF I EVEN HAD ONE, WHICH I DON'T, AFTER THAT THREAT. MY PHONE AND WALLET WERE STOLEN OVER 6 MONTHS AGO, AND IT WAS MY PERSONAL DECISION NOT TO GET ANOTHER PHONE.…

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