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Facebook

1.0
1,659 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Carol Hooper

Jul 9, 2022
0

I lost my Facebook account with the picture of me and my husband two days ago Carol Hooper(Carol Lee Lester)

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Gerald George

Jul 9, 2022
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Good day , my facebook page has been disabled on the 06/07/2022 for 30 days for not complying with your conditions and terms..

I run a business and the only thing I put out there is my company products and promos and tools and products that I want to sell..So I a bit confused to why is was disabled

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Govind makrana

Jul 9, 2022
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I can't login my account.and disable my account without any reason.

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Tammy Michelli

Jul 8, 2022
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I have done nothing against Facebook guidelines. I follow their rules. , just trying to stretch my little fixed income. I happened on apparently unmoderated groups where folks were posting very graphic porn videos. I was appalled, I am a mom.

My off spring are adults, but I still don’t want them to see that trash. I also ran across ID theft scams. I did the right thing and reported all of these things, but they came back as not “violations”.

,,, we are unable to review your report for a second time”. Porn and ID theft are illegal criminal activity those are fully allowed without quest on Facebook. I tag someone, post link etc. I get a spam violation even in my own private group.

I post a caption for a meme or a Bible verse and I am inciting violence. The funny thing is Facebook posts…

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Sharon Terrell

Jul 7, 2022
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My issue with Facebook is that.. WE meaning Facebook- ALLOW CONTENT.. I think that Facebook should also take a look into it's safety policies such as people word's because if one makes a comment such as am going to and I feel are two different things...

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Ayana Haaruun

Jul 7, 2022
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Facebook has the worst support for businesses on the Internet. People spend thousands of dollars on ads but there isn't even chat support. It says click here for support--but the link is dead. It is absolutely the most frustrating experience I have had with ecommerce.

I waisted time building a following on FB-- when I can't even advertise to them because I can't get any support.

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Tammy Shuty-Cook

Jul 7, 2022
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My original account, Tammy Shuty-Cook, was shut down because I inadvertently had a date of birth change! I was born in 1962 and because I had left my profile page open I assume the palm of my hand changed the date…just the year only to 2020!

I am a double lung transplant recipient and I used to be a very loud advocate for people waiting for Transplant I belong to many groups and I have been fighting for my account for two years ~ they never have even responded to me! I barely post now under my new name TJ Cook.

It’s depressing and frustrating and I would give anything to have my old memories back because my donors mother was in constant contact with me on that account only! I miss all of my old messenger messages where all of my pictures were!

I cannot understand how I can never get a…

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Prof. Harvey Crichton

Jul 7, 2022
0

So complicated..... need to talk to someone with complaints at FB not write a ten page letter to Head Office.

Should be option to get to phone lines.... as they have stupid policies and when their system does not work it is a tyranny ...and you cannot get the help you need in extreme conditions.

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Maribeth Lewing

Jul 7, 2022
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I was restricted for offering cabinets to a friend out of an old house on my property before we burned it . They said I was inciting violence. Really? Could you please tell me how this incites anything?

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Andrew

Jul 6, 2022
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I know FB is ran by liberals for the upmost and most of those are antiAmerican. But some things that they, their leftist people/fact checkers are pretty sad. All I put was Killary, kills em cheap and burrows them deep and some leftist fairy had a melt down because of that.

Pretty weak to say the least.

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Cindy Russell

Jul 6, 2022
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Based upon the number of BBB complaints filed, I am one of many that has been hacked on fb. Fb allows the hacked account to remain operational while disabling any new account I try to set up. There is NO customer service.

No way to contact them.

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Kym Luthy

Jul 6, 2022
0

I love Facebook and I've used them for years but recently I received the 5-day ban for meme that I made back in 2017 long story short there was nothing wrong with it on the day before my band was supposed to be dropped I get another 30 day band notice for the same exact meme when I didn't even do anything so yes I am complaining about that very much so

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Akinola Babatunde

Jul 6, 2022
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I can't make any comments or congratulate anybody on facebook , This problem has continue for sometime now (Six weeks)

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Bob hanley

Jul 5, 2022
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My wife was jailed by FB for an alleged hate speech comment. Yet it wasn’t, but many comments daily on FB are hate/racial comments, but are continued to post. FB continues to move days on her sentence up when she can’t even post.

I am deeply disappointed that FB would put a 75 year old woman in jail.

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Vickie Fisher

Jul 5, 2022
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CAN’T EVEN LICATE THEM!

Looking to lodge Censorship Complaint. I supported a non Establishment Political Candidate on OAN A conservative sight at least I thought and they laughingly said it violated their Terms! I stand by my Comments & have evidence for every one! Facebook has been fairly good to me up until lately. And we’ll they should given I helped in Trademarking the thing. Who are these inside individual employees making decisions based on personal political or paid political AGENDAS!! This needs to end. Now im MAD.

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Babatunde Akinola / Akinola Babatunde

Jul 5, 2022
0

Anytime i try to complain on Facebook , i always receive a message that my activities doesn't align with Facebook rules and regulations. Mostly i comments on people birthdays pictures and so on and my comments are always to appreciate the person.

I don't know how that has become a problem or how that doesn't align with Facebook rules and regulations . I have two Facebook accounts and both are doing the same.

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Dan de Lench

Jul 4, 2022
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I was blocked for 24hours because I talked of burning down the Whitehouse during the war of 1812, what is wrong with you people?

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Pat

Jul 4, 2022
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What is the point of being able to stop adds from showing up on my feed after selecting to stop seeing them and they show up more and more. I think if this doesn't stop it's going to be time to get rid of Facebook. I didn't join to see adds!!!!!!

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Mikayla

Jul 1, 2022
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Working as an agent who combats fraud, I understand safties and risks taken to provide account safety. But I'm outraged by the process Facebook puts users in. I switched service providers and recieved an email from Facebook stating for security reasons they disabled the number connected or in use to my Facebook account.

Well jokes on me for being extra secure and cautious. I have 2-step verification and my email/password has been unchanged for the last 6 months. My email and password are fine and legitimately work, it's the part where I am recieveing SMS codes to unlock my account to the number FACEBOOK deleted. What an oxymoron!

So now I am stuck waiting for Facebook to verify my ID for 48 hours - 45 days is the estimated wait time. I have many applets that require Facebook logins,…

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Shannon Miller

Jun 30, 2022
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I am currently locked out of my account I sent proof of my identity twice nothing still locked out

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Johnny Westberry

Jun 30, 2022
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I was kicked off because I was deemed to young sent picture of my veteran card,was told they would look at my site to determine if I was old enough, there is bias in decision,have not heard from them since 7 June 2022 it sometimes else I want to seek regress for prejudice I am 73,DOB. 14 mar 1949

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Clint Hanneson

Jun 30, 2022
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I was blocked by Facebook with no given reason.

I received death threats by my exs bf that I need for court July 19 and have been bullied by multiple people on Facebook. But instead of punishing the victim they support the bully.

I want to be contacted by a person from Facebook and have this fixed.

Not only are the affecting a crime investigation and breaching my rights.

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Ron Thomas

Jun 30, 2022
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Facebook has become nothing but a stooge for the "woke" crowd. Their monitors are all liberal 20 somethings or far left academicas, they do not have an equal representation of the right middle and left. You can get kicked off for a month for saying that someone who sprays a dog with weed killer needs a kick in ass because its "violent" yet Facebook all last year allowed far left BLM and LGBQT groups say far worse about the President and anyone that disagreed with them.

A phone app that has driven too many folks away and I am one of them . Screw them they want to be arbitrary I ll go else where. Do not recommend, do not believe their "commenity standards" are applied universally and they are a political platform for the social left, free speech is not encouraged.

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Tanya L Nastasi

Jun 30, 2022
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Facebook has now restricted my account TWICE for comments that were in no way against community standards, and were AGAINST other people wishing bad things to happen!... Today I said "wishing that someones house burns to the ground is never a good look" after a woman wished a condo building would burn down...

I was telling her what she said was NOT ok. I said wanting a persons home to burn down is NOT OK... And FB put me in jail??? Do they even read the comments??? This is ridiculous.

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Deandre Guerin

Jun 29, 2022
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They take away people freedom of speech you can’t say nothin on fb with out them blocking you over shit that you have the right to say I’m goin to talk to a lawyer because this is going against people rights

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Brittany goodwin

Jun 27, 2022
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Someone hacked my page and they're selling stuff from my page trying to scam people and people are calling me asking me or I'm selling these merchandise and I'm trying to have access back to my page

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Ric Roads

Jun 27, 2022
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I was unfairly locked out and no one at facebook can tell me the reason why. I would like to delete my account since I can't use it, but facebook wouldn't allow me to delete my account. I would like facebook to stop sending me advertising material, but they wouldn't.

So I can't use my account, but to the world, I still have a facebook account, this is a very big problem for me.

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Pamela joneswhen

Jun 27, 2022
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Why is my Facebook locked and I need to find out about the Facebook Lottery my phone number 615 767 2139 please call me back it's very important

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William E Bailey

Jun 27, 2022
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Why did I get shut down I got hacked and someone trying to get me I'm after scammers they trying to do the grants get money from you I've been ripped off a couple of times so why you close me down and you let them theifs go

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Danka

Jun 27, 2022
0

I asked Facebook to delete an account or mine that was hacked in the part and they have not done so. Someone created an instregram account on my behalf as well using the information they found on Facebook. I reported the hacked account many times and Facebook won't take it down, this is not right at all.

You are not protecting your users at all.

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Fred

Jun 27, 2022
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Banned again for complaining about Supreme Court....they can ban abortion but I can't complain

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Lynn Marie Rodriguez

Jun 26, 2022
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I made one joke about kidnapping my fully grown children to take back to arkansas where we are originally from and I am banned for 24 hours with no way to explain or dispute my comment but you show titties and half naked people that I do not agree with all the time and I can do nothing about that.

What is wrong with you. You are destroying facebook. My son is dying and I was talking with a friend about how much cleaner it is down home and if I could "kidnap" his family and get them out of flint it would be great. American freedom of speech?

This is where our country is headed.

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William Casey

Jun 25, 2022
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Facebook has shutdown my account for "violating community standards" without telling me what I have allegedly done.

I recently opened another FB account. I did not post a single item, yet was suspended within days .

Despite FBs assertion that I could refute the reason for the suspension, there is no way to do so.

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Moon Rabha

Jun 25, 2022
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My facebook has been suspended but i want it back....

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Britt Hollingshead

Jun 24, 2022
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We have a person that created a Facebook page for our American Legion Post 491 in Granbury, Tx in 2020. The person is not affiliated with our organization and lives in another state. I have tried to contact her multiple times to get our page back so we can use it.

She is listed as the sole administrator and the page is open to all which leaves it open to a diverse comments. Please shut it down or add Commander Britt Hollingshead as a administrator. The American Legion is a copywrite name and she does not, or ever did have permission to create this page.

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Mike Bergan

Jun 24, 2022
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My account has been disabled.I tried getting in using a different email.I get in it for 2 or 3 days and my account keep getting disabled I put in my phone number to get a code and it said my number is associated to another account.I only have one phone number There is no place to contact Facebook to get this issue resolved.

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Veronica Letren

Jun 24, 2022
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I have had my Facebook account for over 15 years. I was first banned from market place which is fine and now my account has been suspended with no proper reasoning this is the only account I have and have known I refuse to make a new account as all my school friends and family members find me through this account. The only thing I have do e differently this month of June and over the years is this new looking for a work from home job and posting apartments for rent. If for any reason my account has violated any community standards please notify me I will note. However I believe all I do is browse and comment on post like and maybe repost to save information on my account to retrieve at a later date.

I request a formal letter on my violation (s). In order to proceed accordingly to…

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Darren kellar

Jun 24, 2022
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Ok I have a few Complaints about Facebook one if you're a new account you can't post anything It's been 3 months now since I had my new account. Let's get to the 2nd thing having a new account and not being able to post in any group is not fair by any standards I believe it's a being yawning leave it's a big yard being bullies and

it being bullies are easy to deal with I just won't use Facebook now let's go to the 2nd complaint 8 I have another Facebook page that is way older than this one my main account Someone took over my account and Facebook refuses to do anything about it.

And let's talk about posting shawi Joey I'm sorry but if you post something incredibly dumb you're gon to get a dumb answer and return and any people that are so easy incredibly easy to p*** off you need to stay…

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DMYTRO BRYUSHKOV

Jun 23, 2022
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Dear sir/madam! I have unfair and politically motivated care from the Facebook admin. All world is supporting the Ukraine nation, resisting the bloody Putin's invasion. The last person is the not welcomed one in all civilized countries and not desirable to be in power in his country anymore.

I had multiple posts against of Putin. I suggested the new computer game- shoot Putin, which is the game only and is not possessing any threat to any sensitive persons and not against of any faith or nation. I am blocked by admin, which considers that as harrassment.

Please, check what person have this decision done and please, verify does this person serves to Russian Government thus the desicion is politically motivated and fully unfair. I hope other crew members of FG are fair people and do not…

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Sheila Stutz

Jun 21, 2022
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Facebook restricts my every move and even accuses me of what I don't do and allows others to abuse me!

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Kareen Ferguson

Jun 21, 2022
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My account has been disabled I have never held an Instagram account. Ur somehow my account has been disabled due to this person I have tried all Avenue to get through to them via emails there respective forms and still nothing I have never been barred or banned from Facebook I have held My account for over seven years and now I stand to lose everything

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James Kelley

Jun 20, 2022
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You can't shut my face book about down I'm living with my father I've been an unpaid well known pro drummer for14 years everybody known me I want a rich woman to live with a mansion cars rides and everything I deserve in life to have I want lots of kids all of want is toget out of my dad's house and life a luxurious life with a woman is there anything wrong with this no turn my face book account back on thank you if not there will be actions taken legal suit I wish not to take those actions

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mel wildman

Jun 18, 2022
0

3 days blocking by FAKEBOOK who is a fraud , bullying and harassment by the COMPANY violation of their own POLICY . THIS COMPANY SHOULD BE SHUT DOWN. Their META program has been a critical failure in their stocks and in their program - unable to even know the difference of words being used or said !

The META program cannot define logic or truth from fraud ! NOR CAN IS STOP their own people from harassment and BULLYING TO BLOCK ! FOR FREE SPEECH ! JAN 18, 2022 THEY BLOCKED ME FOR 3 DAYS FOR SPEAKING THE TRUTH They are a racist company towards people in HAWAII...

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Luc

Jun 18, 2022
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My complaint is about you guys trying to control everything and lock my account for speaking the truth!!! If you can advertise war bullshit on the site you should be expecting bullshit comments about war criminals that still are walking free like they didn’t do anything wrong!!!

It’s enough of Facebook bullshit!! Getting close to delete my account!!!

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Brandy Bumpas

Jun 17, 2022
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I got banned for 24 hours for posting dry shampoo advertisement said that I violated a serial nudity violation? Why and how it was for farmasius.com

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Linda Wilson

Jun 16, 2022
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I ordered patio set from 5225 boundary rd, Ottawa, Ontario,ca, person name in ad is Md Yousuf member since 2018 says no longer in group, never got item, how do I get refund?, facebook wont let me click on ad link?

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Kendrick Perkins

Jun 14, 2022
0

I get a message from Facebook team saying opp we sorry we made a mistake but why is it still blocked is there anyone working in that building do I have to fly out to California and see what going on in that building cause trust me I will.

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Angela Renee Lampkin

Jun 12, 2022
0

I have an Facebook page account online with several accounts that is connected to another linked account log in Pedro Velazquez which I have made a statement help center Deletion account request to remove my pages on Facebook settings has been saying something went wrong and would not like to no longer use my service access account.

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Mel wildman

Jun 12, 2022
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it seems FACEBOOK is a fraud when they block people from their site, ONE person a friend got blocked 30 days because of META does not recognize a persons word '' Napland '' in a sentence as a threat ? Megrez Mraz on facebook is friend who was blocked.

I had been blocked several times by face book and consider there actions be violation of their own RULES. ''Bullying and Harassment ! '' In fact, ,as of today still, IF you get blocked you cannot rebuttal your complaint to them and they make it harder for you to reverse the block by them.

Their POLICY for blocking has become highly violations of FREE SPEECH , and BULLYING AND HARASSMENT to users !

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Steve Roland

Jun 11, 2022
0

I posted a picture that was of a female that all her genitals were covered. There was nothing nude. I've been a FB user for many years and never had or heard of a picture like this to be in violation, except one that you canceled the suspension. Everything is covered as per your community standards and the other pictures allowed on your site. If you have changed your policy, please let me know so I can abide to the letter of the law.

Sincerely, Steve Roland

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