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Facebook

1.0
1,694 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Chris Bobby

Jun 10, 2022
0

I don't know why any time am chatting with friends on Facebook, Facebook will just suspend me just like that... That I break the community rules.. Can Facebook just to explain to me if chatting with my friends and family is against the community rules let me know about it..

I have been using Facebook more than ten to eleven years now.. Facebook don't know I prefer using Facebook than WhatsApp.. Am not a scammer.. Facebook should realise my account .. Chris Bobby

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Elena Chin

Jun 9, 2022
0

They violated my freedom of speech. Facebook is so racist. They think it's okay to post shit about black people being harassed by white people all the time, but me a white woman speaks out about how I feel that it is fucked up of white people to do that and

that I stand with my brothers and sister of color. Yes I did say fuck white people. Then they come and won't let me post for 3 days. I have read more mean and hateful comments on those type of posts but I am the one to get in trouble.

Mark Zuckerberg Chief Executive Officer of Facebook You are a Racist and I will find awY to come after you and Facebook. Because this is the 3rd time you have suspended my account because YOU belive I violated the rules when I didn't.

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Facebook is Junk

Jun 9, 2022
0

Facebook blocked my Marketplace and account because they said suspicious activity. They never provide any detailed information on what lead to this understanding on their part. After trying to work through the so called “support”, I have been given the generic “Community Standards” reply. I have been told my access was restored only to have it blocked again in a matter of hours. If they are going to block an account, they should have to provide specific details as to what “Community Standard” was broken and provide detailed support of the occurrence.

rated one star because you can not select zero

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Barbara Johns

Jun 7, 2022
0

This this the third time I have complained about being kicked out of Facebook again. I did nothing wrong and yet other people can get away with it why is that? Facebook is not what it use to be. I never had some much problems with Facebook like I do now.

Why am I being picked on. I'm not happy with Facebook! When I first got on Facebook a while back I never had this much problem. I don't understand why this happened again. Is there a glitch or something else?

I'm very disappointed with Facebook now. I was chatting with a friend when I got cut off. This makes no sense at all. If this keeps continuing I will stay off Facebook and I will not recommend anyone to get on Facebook.

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Syed mahmood

Jun 5, 2022
0

Facebook disabled my account and now I'm unable to access my account and all this happened without any clarification Even I have not done anything against the Facebook community standard If I have done something unknowingly so let me know at least!! So that i will not repeat it again..

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Mylwaganam Renukanthan

Jun 3, 2022
0

dear sir i complient to this https://www.facebook.com/profile.php?id=100071032117861 this fack facebook this guy every time uploaded my family member phots and details, ofter he put bad words comment, i dont know this guy who is this, pls block id and removed this posts,

thankyou M.RENUKANTHAAN 105, MAIN STREET GALAHA KANDY SRILANKA

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Will

Jun 3, 2022
0

Facebook is a very one sided unfair social network platform that does NOT I repeat DOES NOT stand for free speech. It heavily favors the left sided politics, The people who decide what content is acceptable on Facebook are overly sensitive,one sided, unprofessional, and unfair and take bullying and harrassment comments out of context. The world would be a better place without your piece of garbage network and you all will pay from karma for pushing your agenda

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Jeannette Ortiz

Jun 3, 2022
0

I’m an animal advocate and write messages about the person who hurt an animal. Facebook is constantly misunderstood what I am writing and suspending me. It’s annoying because I wrote nothing bad

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Darcy Cimino

Jun 3, 2022
0

I am a Facebook user. I posted a picture of my daughter and son in law during a visit to Universal Orlando. It was a fun picture of them running away from a dinosaur. Unfortunately, my daughter is targeted in that group because she is a conservative.

A few people left nasty comments and my post was removed and the admin of the site messaged me saying I was suspended from posting for three days because I put up a picture that didn’t belong to me. I messaged him back telling him that was my daughter and to reinstate me.

He said I broke other rules. I asked what rules did I break and I never got an answer. Four days later I tried posting in an entire different group and now I get a message saying I cannot post in groups. I did nothing wrong.

I want to report the Universal Orlando annual…

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brigita panova

Jun 2, 2022
0

I have got multiplay restrictions in to my FB account . I am totaly disagree with that . I have see more harsh coments than mine . I think ,this restrictions has been made ,by pro putin and pro kremlin FB workers .

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lotfi

Jun 2, 2022
0

they disabled my account for no reason ...this account since 2009

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mel wildman

Jun 1, 2022
0

MEGREZ MERAZ Was wrongly placed on 30days violation. YOU NEED TO CORRECT YOUR STAFF ! REMOVE THE VIOLATION. I - cause its not intelligent enough to know the difference !

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Jennifer ramos

Jun 1, 2022
0

My account was hacked at 4 am in the money, do not know how but now I am restricted on commenting, posting, or liking anything on Facebook and I cannot fix it. The person that posted the post that went against Facebook policy was not me, it was the person that hacked me so why am I getting punished.

The way that things our handled and done are horrible. I been upset for almost a month now trying to get my account back or even post on the new one. Omg worst experience ever and nothing I do helps

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Tanya Schink

Jun 1, 2022
0

I lost my access to FaceBook Marketplace, and I do not understand why. I requested review several times, and nobody got back to me to explain why. There are no violations that I can see. Now I am getting a message from FaceBook to say that they cannot help me.

Can somebody please contact me to explain what is going on?

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kristin schulz

May 31, 2022
0

to whom It. may concern I’m extremely angry and disappointed with Facebook lately. every time I turn around my account on Facebook gets suspended for the sixth time in a row. when I have absolutely done nothing wrong whatsoever. i have never ever ever ever abused my account on Facebook whatsoever nor have I ever ever ever ever posted anything that was totally inappropriate nor have I ever ever posted anything that was ever bad in my entire life damn it.

but yet someone or somebody has the nerve to report me to Facebook fans make up false accusations against me that are not true at all. I’m am not the kind of person who would take advantage of my Facebook account and post stuff like that at all folks.

then they have the nerve to tell me that I don’t meet their community standards.

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Danette Marie Hoffert

May 31, 2022
0

Facebook did a terrible job of managing the fakes in 2016 election year and now they have gone overboard in the other direction. I got up one morning, and was suspended for something that was supposedly posted at 0300 while I was asleep.

They said 30 days and I appealed. Then nothing. No 2-way dialog, no way to interact. It was like saying you can go to trial, but the door to the Courtroom is locked. I am also a large holder of Facebook stock.

I am disgusted with the juvenile way they are handling this matter with simplistic bots. I am not locked out of over a decade of beautiful memories, including a celebration of life of my most loved partner. On my 60th birthday, I raised over $2,600 for the American Cancer Society.

I contribute to almost all fundraiser that pop up on my page. I am…

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Itumeleng Michael lentswe

May 31, 2022
0

I cant access my account anymore please i need help I can't open on other one,it keeps goin back even though I have turned that facebook protect on,help please

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Barbara Johns

May 30, 2022
0

I would like to know I keep getting kicked out of Facebook. This is ridiculous. Your dating site is not safe. Facebook is not safe either because you get all kinds of people that are fake on there and that dating site is not what it is suppose to be like.

Facebook has gotten worse then better. I am very disappointed in Facebook and how many people is this going to happen to. I'm not very happy how Facebook is. I am always the one this happens to and no one else why is that?

This has gone on way to much and it is not my fault. If this continues like this I will not get on Facebook anymore and I will find something else.

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Wendy

May 30, 2022
0

Algorithm searches for words, never taken in context. I have been restricted for words like "wench", hate, Dick, (used as a name). Cannot use words like rape, even when citing an article. I am in Facebook jail right now. It is completely biased.

I could post pictures of every gun, bomb, knife I could find but can't use common words. Why can't they cull the offensive word and not do the silly "time outs"

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Sherron Mccomas

May 30, 2022
0

Stop restricting people because your robots frag certain words and they're taken out of context. Im sick of being restricted because of an innocent posts something or someone posted and there was nothing wrong with it because someone is too lazy read the while post.

You call them a racist or worse a terrorist. Why don't pay attention to real threats and maybe u could prevent some of horror that is going on in this country.

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Allen Breaux

May 29, 2022
0

Hello I am a 70 year old man.. I work very hard not to offend anyone but you know many are just very sensitive. You disconnected me for no reason at all.

Allen Breaux

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Shelly Sims

May 28, 2022
0

I have been dealing with facebook now for over 3 months trying to get a deactivated Instagram account back. I have done everything they told me to do including sending a notarized letter, that I had to pay for. Just for them to tell me it was pointless.

Its just a circle, on repeat but going no where.

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Cecil Abel

May 28, 2022
0

I want Facebook to stop harassing me or I will take Facebook to court and idiot CEO Mark will lose Facebook and everything and then I will make him leave this country and he will never ever come back. They can't even tell me what I said wrong which I didn't do anything wrong. Everybody that will be fired immediately.

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Edmond Burns

May 27, 2022
0

For an unknown reastto I my Facebook account as been frozen.I created that page under one of my Gmail account edmondburns123@gmail.com I have only posted positive things,now I can't login to that account. I don't even remember the password.I can be reached at (916)891-9195 Thank you,Edmond Burns.

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Bruce McIntosh

May 27, 2022
0

Im writing to complain about the CONSTANT harassment from the democratic members of your site. Protesting is one thing but every day they are harassing us over something. They have gotten Facebook accounts banned, bank accounts taken, sponsors harassed until they drop members, showing up at Judges houses to intimidate them, Taking members to court over frivolous reasons just to harass them .

They are now targeting the NRA events, We can not tolerate them anymore and they are using Facebook to organize it. We need to start banning every single one of them until they stop. Please let me know what I need to do to stop this? Thank you

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Scott

May 27, 2022
0

I have been disabled off Facebook and I don't understand why and I can not get incontacted with anyone to find out why can anyone help I think I may have been hacked

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Linda Mariscal

May 27, 2022
0

Was banned from the Liberty Union High school 40 year reunion in Brentwood CA for September 17th 2022 by Chris Connors, Veronica Torres & Lori Walker Johnson. For speaking up on them bringing people not in our class reunion party on 35 yr one & I was accused of crashing more than one reunion & I called them out on their hypocrite lies with proof of photos so

those 3 banned me from to ever attend my high school reunion even in the future & started buying me on social media & threatening me on how I will be assaulted if to ever attend my reunion!

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Mary Bell

May 26, 2022
0

Why do yall restrict people accou t who is grown and should be able to say whatever I know the police took over but at the end of the day it says post your thoughts stop restricti grown people accounts yall are so childish we are not kids

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Jesica meyer

May 26, 2022
0

Facebook deducted R179.40 from my account for an "ad" that I never asked for. I've only ever had 2 ads run and they both where a few months ago and they were all for less than R160 and they've already been paid for. Can't find anyone to talk to to explain why they deducted they money

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MELISSA STEELE

May 25, 2022
0

I AM BEING BULLIED AND HARRASSED BY A RING OF PEOPLE AND I DON THITNK THEY SHOULD BE ALLOWED TO BE ON FACEBOOK DOING THIS. CHRIS FISHER HEATHER JEAN VAUGHN REYHAN HIGGINS HEATHER RENEE SARAH HUDSON I HAVE REPORTED ALL THESE PEOPLE AND NO ONE HAS STOPPED THEM FROM THE BULLING IM HAVING TO DEAL WITH. I HAVE CALLED THE LAW ENFORCEMENT ALSO. I HAVE SCREEN SHOTS ON MY PHONE I CAN SEND IN OF THE ABUSE IM HAVING TO DEAL WITH.

THANK YOU,

MELISSA STEELE

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Ann Shortt

May 23, 2022
0

I have been logged out and can not reset mly password. I've gone around in circles. I do not want to start a new account. I want my old one. I can't talk to anyone. I am getting a response with a code, but when I try to use it I'm told I have logged on too many times and am not allowed even though I have waited 3 days to do so. I need help!

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craig moynahan

May 22, 2022
0

First, My Facebook disappeared completly, I managed to get it back, changed my password, thought everything was cool, but , they want me to get a code which i cant get because i cant log in to code, i am so angry i cant even this corerctly

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ann reynolds

May 20, 2022
0

These are 3 complaints against Facebook. 1. You restrict my account for a reply in which I joked with my friend of 20 yrs. abt beating him up, followed by emojis of laughing faces and then making it impossible to remove it unless I paid JustAnswer. 2.

Now my biggest complaint is a site called One Nation that you use to trap old and young alike in pornography. Shame on you!!! 3. You allow a SCAM on your Stories and on your Posts continually, even though many customers have commented that they have been scammed, including me.

They sell shoes, boots, sandals, etc and use reputable companies names (Nordstrom, Clark's etc) plus their own email to make people think they are buying through these companies. WHY???

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keith1959.an@gmail.com

May 20, 2022
0

My complaint is I've been barred from making comments on people I've been following on Facebook, my comments have not been racist or offensive to anyone, I find it strange that last year I had a account hacked into but that seems to be quite acceptable by your standards, I'm just shocked by what seems appropriate and what isn't.

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Weldon Ray Driskell

May 18, 2022
0

Why have I not been allowed to post anything on Facebook for months? I can’t find any post I have made to cause this. I know I was hacked before. What was the post that caused me to be banned from posting anything?

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Georgia Anne Ferguson

May 15, 2022
0

I have not had trouble with Facebook until the last few weeks. Nothing I try will let me in, those tests to prove I am have never worked . I put Norton security on and check for hackers, so I can only assume it is your site that has issues.

Since I am disabled and homebound, it is what keeps me in touch with my friends and family. I am very disappointed especially since I keep trying to get in touch with someone and it’s impossible!

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Kim Bishop

May 15, 2022
0

My acc. Has been taken from me I reporteent in my ids and pictures of my self anything to get my acc. Back and since may 4 I haven't heard anything else. My late father's pic. Are in there I want it back.

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Lee Butler

May 14, 2022
0

I'm a 73 year old Black woman, and some of your employees have been harassing me for years! They have suspended me on many occasions for things I've said that's just general comments for White people. You have some racist, White Supremacists working that's suppose to fair to every Facebook user regardless of race, ethnicity, gender or religion, but to that's not true.

They bring their hatred, and organizational affiliations to their jobs. Tonight, I received a notice of suspension for sending a GIF that said, "Sending Prayers." It was for a nice Black woman that had killed her husband in a fit of passion. I'd like to know why does that go against your "Community Standards?" In addition to further punishment they will Not allow me access to my Facebook account. The maltreatment of out…

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Muhammad Junaid

May 13, 2022
0

com was hacked with a long time . sir i have to request many time to facebook help center but i have no reply due to long time my account blocked i have no screenshot or video of my id .

sir please recover my account . i will be very thankfull to you .

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Joy Byrd

May 13, 2022
0

Every day Facebook is shuting me down for noting and im verry pissed about this and i want this to stop they are just doing this to me for noting i have family on face book that i am their emarsey cantact i want how is doing this to me at Facebook you need to have a talk with them becouse me and everyone is leving Facebook app and going to anouth app ensted from joy byrd

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Andrew Farr

May 12, 2022
0

Absolute Joke. My account has been used to run a advert which I did not authorize! It was in Chech or Russian. I managed to cancel the advert but sadly they managed to withdraw money from my PayPal!!

Then Facebook said I knowingly knew about the advert!

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komal dave

May 11, 2022
0

i can't fix my approval needed problem..i try many more time .plz give me my account back.i can't solve this problem by 2 options.plz consider my problem.i hote reply positive.

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Shine Dinero

May 9, 2022
0

That’s a figure speech I hate Facebook

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DAVID MCLEA

May 9, 2022
0

I keep getting the the same messages sent to me from Facebook about group's I might like 15 times a day after I've reported them as irrelevant?

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Keith

May 7, 2022
0

I have clinic depression. I joined a suicide group for support with my depression. I posted, only in group, in group only that suicide looked better for ME! My account was frozen after. Groups are supposed to help you battle suicide, not get locked out as soon as you say in group how bad your depression is going.

I was talking to people in the group that was calming me down. But can't do that since I was locked out it appears Facebook doesn't give a about someone life: just business!

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Dawne wasson Goodfield

May 6, 2022
0

I'm being told I did something wrong on this Facebook page but there is no nothing saying I did something wrong on this page I have done nothing wrong on this page as a fact please look up yourself and explain this

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Nasrin Shah

May 5, 2022
0

Dear Folk,

I would request you to retrieve my Facebook profile to check and investigate on my post especially on my comment section pertaining to a specific page https://www.facebook.com/modijimemes running on Facebook in the hate of Muslims, its promoting violence's, sexual harassments and nudity for Muslim religion.

Whereas, raising a point on reporting the page is not working till date even after reporting it. In return, the same comment or format the admin is commenting, If anyone else does get banned. If there is a community standard to be followed then why its not followed by ADMIN of the group who is posting worst about muslims and sikhs.

Therefore, I will request to ban such pages which are spreading violence on the name of religion and release my facebook account for operating.…

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M Sarfraz Khan

May 2, 2022
0

Facebook disabled my 4 accounts.

First Facebook disabled my 1 account then i create another one. But Facebook continually disabled my all accounts. I link all my applications with these Facebook accounts, but now i can't access with my Facebook account and not with my friends and family members. Please solve my problem. Thank you

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Paula

May 1, 2022
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My account was hacked... I was then suspended for posting threatening and dangerous content.... except the post was made by the hacker. FB knee I was hacked because they sent me an email warning me. They have now permanently suspended my account which includes a business page.

I tried starting a new account and am blocked from using features such as following business pages or joining groups. There is absolutely no way to contact any real person To plead your case. FB is the absolute worst company ever!

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Anietie basssy

May 1, 2022
0

Iam Anietie Okon Bassey,I opened Facebook with the user name: Anietie Bassey, but the account has been hacked by someone Named: Eric T Hill,& am unable to login to my account.

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