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Family Dollar

1.0
4,160 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Brenda L Wehres

Mar 9, 2023
0

I recently worked for family Dollar for like a year and a half I was an assistant manager. About 2 weeks ago I was called to the office for to talk to one of the HR investigators. They still have not told me what they fired me for they just asked me a lot of questions anything that I did was approved by my manager and she was the one doing the mistakes not me she was the one letting us take d100 home and

letting us take zeroed out stuff home letting us buy them for 10 cents a piece well I was the only one that lost my job I need my job also she didn't get investigated she didn't get fired no one else got fired everybody in that store has done exactly what I was gave permission to do no one will talk to me my district manager manager will not get back with me they they denied my…

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Jasmin Wesson

Mar 9, 2023
0

My friend and I used to work at a Family Dollar location here in Glendale, Arizona and the manager there was beyond rude and was not giving employees any lunches—which is illegal, by the way!! And from what he said, it’s been going on for months.

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Chrystal Moore

Mar 9, 2023
0

Rude ass service as soon as I walked in . Very racial woman and threatingme etc. I need to speak with someone asap

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Steve collins

Mar 9, 2023
0

You kniow thats like telling aomeone the has to ve on oxygen that they cant bring thier o2 tank i rhe store . Imbfuroys so kets see hiw this works for you im gonna stsrt calling news paper andvtv station to tey and get a story done on this and then im going to call my lawyer and

see about filing a law suit vecause if any thi g was to happen to my daughter while i. Ypur store and. e it not gonna cut it thus tine

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Sonya Washington

Mar 9, 2023
0

This particular family dollar had paper towels and tissue on a isle and This sign was under and above all of them but the cashier told me that she needs to move them because they are $5 the sign said $3.25 I took a pic but I can't upload it

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Michelle

Mar 9, 2023
0

Hi my name is Michelle and I am a customer at family Dollar on West Morris Street I had an incident with a girl that claims that she was the manager there and that she had to shut the store down she was being rude and me and my kids were in there for about 10 to 15 minutes when she says y'all need to get out of my store I'm closing so

as I was already getting in line to pay for my stuff I asked so we can't pay for our stuff and the guy up front at the counter says no you cannot can they get in trouble for that cuz she didn't look old enough to be a manager so I put my items on the shelf and I walked out of family Dollar upset and mad because I couldn't buy the things for my dog so she can eat.

The girl was rude and I didn't like how she told us how to get out because there was already…

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Paul Valenzuela

Mar 8, 2023
0

After I did that and he observed I was not stealing because this was the problem he why he was asking me to lift my jacket or unzip it. Once this took place I asked him what his problem was with me he began to back up towards the cash register, I told him "whats going on,and why was treating me like a thief (criminal).

Now that he was in a comfortable position he aggressively reached for a weapon. What appeared to be a gun. "I said man what's your problem with me". " Once I knew he was a threat,I backed up far enough to be in a safe position.

I left the store so the incident would not escalate further. Taking note of his name date and time. m

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Adrian E Newsome

Mar 8, 2023
0

Closing before it time they do this literally everyday their making you guys lose business 4712 Yellowstone

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William Schmidt

Mar 7, 2023
0

The Family Dollar in Fort Worth , Texas Meadowbrook Drive is nasty, then blowers at night time, very , unprofessional the store is nasty employees are rude. This is the only Family Dollar I seen this bad.

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Rebecca Green

Mar 7, 2023
0

I have completed the family dollar survey several times and requested a call, however, I have had no response. On February 21, 2023 my nephew went to the Family Dollar store at 34 Commerce St. in McIntosh, Alabama to have his birthday money placed on a Cash App Card.

00 dollars (1 twenty-dollar bill and 5 one-dollar bills from each of us). 00 fee) on his card. 00 on the card. He and his grandmother when back into the store and told the cashier the amount was wrong. The cashier insisted the amount was correct because he gave her 3 ten-dollar bills.

He did not have a ten-dollar bill. The manger was called and she said there was nothing she could do. The next day his mother and a police office went into the store simply to verify the cashier and manger story.

This was a child and in…

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Ann Moeller

Mar 7, 2023
0

I would like to report an employee that is there currently. The store number is #10680. This sickly female associate has been giving away products, not scanning items, stealing from the register, and having sexual affairs in the back with multiple customers.

She gloats about it and talks about it like no one can do anything about it because there's no one to fill her position. All this came from here name as i stood in line waiting to check out. There is sometimes a little girl with blond hair with her.

I would like it to be reported to owners, or to Corporate.

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Naomi Good Shield

Mar 7, 2023
0

The FD Store #7229, Mission SD MANAGER, Kris Campbell needs to be investigated. She hires snd terminates people on a pretence that they are stealing cash. My daughter was hired there, part time and was told not to run the cashier as she was a new employee. My daughter did not want to run the cash register, she wanted Stocking. Kris Campbell put her on the cash registerevery day that she was there (3days). Then fired her, accusing her of stealing $100. No Law enforcement was called. No Proof. And 2 other employees were fired the same day.

Kris Campbell may be the one stealing "Petty Cash" and covering it up by hiring employees and terminating them for nothing to cover herself up. She is disrespectful to EVERYONE, elders, hollars around, very unprofessional.

My daughter would not put…

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Gwendolyn King

Mar 7, 2023
0

I went into store 07563 80 Clinton Street, Unit B Hempstead, NY11550 on 3/7/2023 to purchase a 16oz Pepsi. 25. 25 plus bottling cost and I did not have to buy it if I didn't want it" . 15. I did not have a problem with purchasing the product at the correct price, which I did purchase, my problem was with the manager's attitude and how he treats his customers.

I stated to the manager that it is not the fault of the customer that their products are not in the correct order and instead of having an attitude he as a manager should make sure that the correct products are in the correct area with the correct signage. He then proceeded to once again state that "I can buy it or not".

I have been frequenting this location for more than 5 years as my office is in the same complex and I have never…

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Rasheida Hunter

Mar 7, 2023
0

My 15 year old son have giving 45 dollars to add to his Netspend card and the cashier never added his money to his card and never gave a recipe. I have complained to the manager and he was very rude and told me there is nothing he can do about it.

This particular cashier does not give out recipes and it's a major problem trying to get my son money back without the manager looking at the camera. Which he refused to. This is not the first time this cashier have ripped my child off.

I am beyond upset and angry that my child was taking advantage of buy an employer. I have giving the manager time to address this matter and nothing was done.

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Bobbie Keitt

Mar 7, 2023
0

Millwood Ave Columbia SC, 29204. I had made a purchase the day of 3/5/23 I bought the items back unopened for an exchanged, the Manager there reply to me I should know the policy by now because it seem to me I am following her around from store to store I replyed back to her I been staying in this area 25 years and

the other area I been working in the area for 31 years which is the University Of SC campus. That manager is and was very rude and unprofessional in front of customer basically she said in so many words that I am following her to every store where she have worked.

I am a upstanding person on my job and in my community

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Rose Mary Prelovsky

Mar 7, 2023
0

I am a customer of the store at 10404 n Nebraska Ave Tampa FL. Been going there for along time Sunday the 5th I went to get a couple of things. The store was a mess. Clothes and rugs all over I use a scooter cause I can't walk anymore.

And your employees have very fowl mouts in front of costumers I have seen a lot of managers go thru that store. Never stay long. I was there when was saying he was going to quit. He tried to get the store in order.

The clothes on the rack was over welling you could not get thru them. I like the store Is close to me. I think I am going to try dollar general. There store Is always clean. I hope you clean up the store or get a bigger one.

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Danielle Ganaway

Mar 7, 2023
0

I was in my local family dollar where one of the employees was bashing me and cursing about me to another employee so I just left the store. She also smelt like she had liquor on her breath. It was very rude and unprofessional.

I've never ever had any problems with family dollar or any of its employees until now and it was embarrassing and harassment.

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Amanda

Mar 7, 2023
0

They had hot wheels on the shelf with a price and all and when we went to check out the said they couldn't sell them because thetly wasn't in the system. Why was they on the shelf if they wasn't in the system

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Jerry Plankinton

Mar 6, 2023
0

My girl friend has been ask to not to return to the store. They allege she shoplifted with no evidence. I would like someone to call me about this as she would like to continue being a customer of this store.

Please call me at 913 907 7637 Thanks.

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Mr . Cooper

Mar 6, 2023
0

The manager of the royal center Indiana family dollar location . Is stealing from her employees cash drops . And bad mouthing them when she terminates them . She recently terminated a employee for one reason . Then proceeded to tell lie's about said ex employee to store customers .

I wouldn't imagine that the company that owns family dollar . Would condone such behavior from it's store managers .

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Tinsel

Mar 6, 2023
0

What kind of worker's do y'all have in Y'all Arnaudville Store, everytime someone goes in Y'all store, those workers follow them like a Hawk, Y'all will lose plenty of business, Unlike the Dollar General that is making alot of money, I won't be going in Y'all store ever again, I will spread the word about Y'all store and worker's, I don't steal, I work my Rear end to get what I have, Get New Worker's and God doesn't Sleep, store number 100819

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Passion Delgado

Mar 6, 2023
0

I have been harassed and refused services due to a personal problem of an employee who refused to service . I’m a proud customer of family dollar , and I definitely feel offended when I have already contacted cooperate about the same employee.

My son was late to school and she refused to sell me the backpack after I was there standing waiting in line for 5 mins to pay for the backpack for my son. She refused my service so I walked out the store with the book bag.

I then tried to take it to another family dollar store location to pay for it since she was refusing my serivce. I really need someone to call me because I have no problem paying the 7$ for the item , but the lady wouldn’t take the money and I tried to pay the general manger the money so he could put it in the register.

Someone…

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Sherry White

Mar 6, 2023
0

80 I was over charged and asked the guy and he said show him so we walked way down the isle to see price. I had many other Items and he was already upset. I only said I will get another can, He reply do not rub it in.

Any who I also had a few other Items a 8 pk of Pepsi was purchased, However I didn' pick up that bag - I been trying to call the store 8 x's and Nobody answers. Because I had a ride I can't just walk up there too far for my legs.

My experience was extremely poor because the price of soup. He talked a lot of smack to me including not allowing me to buy other items. kick me out. I j-ust became quiet and Shocked at same time. My information on my receipt is as follows store#10449 35090 Haroer Ave Clinton Twp Mi 586-738-9811 - Auth 565049 SEQUENCE NO 623601 MODE ISSUER AAC -…

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Mary

Mar 6, 2023
0

They got last item with no sticker on and they refuse sell to me beside manager never trying to look price or nothing Poor service .3/5/2023. 6:15pm.

2900 kirkman st Lake charles la 70601

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Phillip Brunty

Mar 6, 2023
0

Prices ring up higher at register than what price is marked. Bag of charcoal was marked $13.50 and rang up $15.50 and charcoal lighter fluid was priced $3.50 and rang up $4.25 before taxes and cashier said that’s just how it is.

Store number 12804. 132 Hanging Rock Highway Stollings WV

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Cindy Garcia

Mar 6, 2023
0

I spent over $150 grabbed 3 12packs for $13 sign was hanging manager argued with my 71 yr old mother customer service at its finest! Manager Frances was very disrespect full I demand a call back asap

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Jose Antonio

Mar 5, 2023
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En la tienda ubicada en 28600 SW 137Ave. Homestead FL 33033. Se hace imposible estar ya que hace más de 1 semana no tiene aire acondicionado. Es inhumano en las condiciones q hay q permanecer en la tienda, de igual manera para sus empleados que trabajan dando lo mejor en esas pésimas condiciones.

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Tracy Riden

Mar 5, 2023
0

My name is Tracy riden my sister went to the family dollar in marietta Sc onstore number 3055 on geer hwy my nephew went with her the Manger there locked my sister out an threw a shampoo bottle at my nephew an called her a Crack head no I know where we live there is a lot of meth user but just because my sister rides a bike to the store does not mean she is a crack head I do not appreciate them treating my sister that way an her the store Manger she buys Marijuana in the parking lot I have seen thos it was uncalled for an I shop there all the time buy my groceries but

I will not use that store again

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Lulu Orrock

Mar 5, 2023
0

am very upset! I have received 2 emails stating that the order is ready. We had a tornado so was unable to go until today. The lady was not helpful, said it wasn't there, didnt ask for order #, name anything, unless she's psychic how would she have any idea what the order was. Manager or whoever was in the office was too lazy to come out and help. I use this food to fed stray cats, they are already scared due to the recent tornado and they shouldn't go hungry due to incompetence. I wasted my valuable time not to mention gas which isn't cheap. I want this remedied IMMEDIATELY. Wherever this order is, and apparantly that is unknown I want it shipped to my address or the money out back on my card so I can buy these sweet babies some food

This was on the survey I sent, to be contacted by…

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Valencia Semien

Mar 5, 2023
0

I was approached by a lady stating “just to let you know we don’t allow big purses in the store”. ” Her answer was no. I proceeded to browse and she continued to follow and I told her I am quite offended and that I am not a thief.

She continues to follow and continued to keep talking to me saying she gets it and that she is doing her job. Had I been an inpatient and rude person this could have turned into a bad situation. I continued to the check out counter but suddenly realized I did not want to spend my money there.

If big purses are not allowed in the store it should be be posted on the door. I feel that she was harassing me. I really offended as I was profiled as a thief.

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Amy

Mar 5, 2023
0

Ok so I'm in rockhill,sc it was about 9:30pm Saturday March4,2023 I walk into Family Dollar the 2 girls working told me that I had 5 minutes because they were about to close and by far I'm not prejudice at all but this white lady came up to the door she got turned around as she left 2 black guys went to door they got let in that was very unfair I also heard them saying something about white people if they are prejudice they don't need to be working in public didn't like the fact of them telling me I had 5 minutes when the store is supposed to close at 10pm not 9:35pm

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Megan Vermillion

Mar 4, 2023
0

Honestly if there were zero stars I put that ,Stephanie the manager was disrespectful and aggressive. When I asked to her double check that she didn't triple scan something, she said that I was coming at her and accusing her for trying to screw me over.

She then continued to yell at me and agrue all bc I asked for her to double check the items she scanned. She instead continued to hold other customers up, and told me I was mean disrespectful and came onto her hard with accusations.

Which I then reiterated that all I asked was for her to verify that she didn't triple scan something. She then started to have customers yell at me bc I asked her to stop being so rude and disrespectful. I have never been treated to poorly in my life, and have never had any issues with any other employee here.…

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Amy

Mar 4, 2023
0

This place is always closing for No apparent reason. I just sat in front of the store and witnessed 3 employees going into the store and a man (not in uniform) coming in and out of the store locking and unlocking the front doors. 3-4 at 4:10 pm.

This is very shady if you have 3 employees in your store and your friends you should be opened to the public. This is not my first time witnessing this which is why I filed a complaint.

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Charlene M Pressey

Mar 4, 2023
0

The scale should start at 0 because that's what the Madison store deserves. Time for corporate to restock with new employees. Especially your manager. Wow, awful.

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Vanna say

Mar 4, 2023
0

I was attack by family dollar employee two to ,3 guys. Came out the store trowig punches at me and left a gash on my head I had the police come and they have pictures of my wound. And have footage of theme attack acting me from inside the f don't door all the way to the parking lot 3 employees lottery came outside fighting me I'm in the process of getting a lawyer I'm now scared now terrified them 3 might attack me again I want theme fire they had no rite of attacking me I didn't even steal anything

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Carol Brown

Mar 3, 2023
0

I took a return back from 2 different stores for a refund. The manager had to stop unloading a truck to come and help cause the other guy couldn't do it. So he was complaining about that and he shouldn't have to take my returns from other stores.

He was raising his voice to me and I told him he should teach the other guy how to do it and raising his voice again and said other guy wand didn't work. I told him that wasn't my problem.

He said he would have me arrest for trespassing I told him I wasn't trespassing and he said he would tell police that he ask me to leave and I wouldn't go which he didn't ask. He said he was going to stop taking returns from other stores,I told him I didn't care what he did.

He walk off and I said did you put money back on my debit card and he said with a…

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Michelle Choate

Mar 3, 2023
0

Located at 11002 NW 7th Ave Miami Fl 33168

My name is Michelle Choate and a few years ago I had applied for a job at this location but was not hired and I applied for a job at dollar tree and the manager informed me that the manager of family dollars had put me a no hire again but the thing i never worked for family dollars

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Anthony Underwood

Mar 3, 2023
0

Disrespectful and unhelpful management. Needs more people skill training for position.

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Steven McQuay

Mar 3, 2023
0

Hello i have a complaint to File on one of your Store Managers named Sam located at 7150 E. Leetsdale Dr. Unit 180. In Denver co, 80224. Sam Attempted to charge me an extra 50 Cents for a $2 Item, plus tax on top of it which was clearly showing $2 per soda in your Beverage Refrigerators. 64.

I than made it clear that taxes on $2 is not anywhere near 64 cents.. I than just continued and asked for a refund and he tried to short me $1 when he gave me my change back. I think that this manager is upcharging items on customers who are not paying attention to their total and he might be stealing from your Register.

I than proceeded to ask him for his manager and he very rudely said "Im the Manager" and i than asked him for his managers name and he was very hesitant to give it to me and than…

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Keisha chastain

Mar 3, 2023
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The manager Roberta sharp was very rude and was very impolite to a assistant manager out in the store

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Sky

Mar 3, 2023
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My complaint is that I went in Thursday morning to get a phone card for verizon at the church Point family dollar . I went up to the counter squeezed the thing that said squeeze for help . A assistant manager came to the front didn’t say anything to me I had to start and say I need a phone card for verizon eye straigh to the phone of 40$ .

She repeats it back to me very rudely I said yes . She tries to scan the copy of the Verizon card on the counter and bc it’s torn she literaly couldn’t scan it . So she looks at me and tells me very rudely “I can’t do it it won’t scan “ which I know from prior experience there is a rinse of phone cards in a drawer by her that has nothing but phone cards she can scan for it .

She tells me she couldn’t find it . I look over and notice a Verizon card…

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Candy Johnson

Mar 2, 2023
0

The store is dirty inside and out i use to shop there not anymore unless i have no other choice the floors look like they have never been mod or clean the same black spots are always on floor the price charged at check out is not what price on shelves say it's more it said 125i was charged 150 161 with tax .i will get pictures of store and post so my friends and family now not to shop there

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Jessica Meeker

Mar 2, 2023
0

I'm from Duncan, AZ. I worked at the family Dollar for a year. The manager was sleeping with one of the co-workers. Once the manager's husband found out he the manager and the kid the manager was sleeping with would harass all the customers and employees to see what everybody is saying about them.

I did talk to the manager and told her I did not feel comfortable working there anymore feeling harassed all the time. I put my two weeks noticing stayed probably a couple more days after my two weeks notice and then I quit.

It has been 5 months now since I quit. I have been putting my application in over and over again. I was told the manager will not hire me ever again because she does not like me. I would like to know who can I talk to and what can I do, I feel this is discrimination against…

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La'Kiesha Morgan

Mar 2, 2023
0

The sale price for pull up was 2/22. I tell the assistant manager(there are 3 on duty) that the sign says this price. 23. 23. The assistant manager name was Shanice. Bad customer service and bad attitude. I left the store and went to Dollar General.

Loved the customer service and helpful attitude. 24 at 6:45 est. in the Newington store in the plaza with veggie world is at.

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Christine R Jones

Mar 2, 2023
0

I go to this location because it's close to my patient's house every time I go in there the managers are always on the phone people are always in there arguing and when I say people I mean the employees treat customers like crap this week and today only being Thursday I've been in there three times the first time for some reason the doors were locked at 10:30 in the morning the second time I was given change in dimes $3 worth of dimes and

change then last night before I could even get in the door we're not taking cash we don't have any change you can only use a card like how are you running a business with no money in hand in the bank is clearly up the street and obviously they new change was going to be an issue because like I said the night before they gave me all dimes this location is…

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Dominiqua armstrong

Mar 2, 2023
0

came into the store today and was harassed by an employee!!!!! She approached me in front of another employee who worked there while I was attempting to check out!! She VERY LOUDLY AND RUDELY STARTED ACCUSING ME OF FALSE THINGS WHILE TRYING TO RECORD ME!!

I KNEW THIS GIRL FROM 8 YEARS AGO. THAT WAS VERY UNPROFESSIONAL OF HER!! AND DOWN RIGHT RUDE!! HER NAME IS MERCEDES J SIMPSON THIS WA S ABOUT 9PM AND ITS ON THE STORE CAMERA!! ANOTHER EMPLOYEE ALSO TRIED TO JUMP IN AND WAVE HER IN HAND IN FRONT OF MERCEDES TO GET HER TO CALM DOWN AND QUIT YELLING AND SHE WOULDNT STOP this is the family dollar on Ramey Ave fort worth texas

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Marsha Moore

Mar 2, 2023
0

I have just experienced the most disrespectful manager that has no customer service training apparently at the store located in Dundalk Maryland at first the young man said he was the manager then he said he was the assistant manager. The supervisor tried to belittle me talk them to me yelling at me in front of customers saying he got people in line while I am trying to figure out what was on sale and

what was not on sale and when I asked him to walk over to the sale item with me he really was rude I don't think anybody should be treated like that coming in your store and for the general manager to be in the side aisle and never come up to see what happened it's unbelievable.

I sat on the lot after I left out of the store just to see him explain to him what went on yet the manager never…

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Juan Rangel

Mar 1, 2023
0

Poor service went to the Wichita Falls Texas on MLK road twice it was closed saying on the front of the door. Be back soon weighed it there the first time about 30 minutes and nobody came. There was other cars waiting there too.

Came back the second time still nobody was there. There was a gentleman next to me. He said that the lady that works there she never wants to work. She always has the store closed and only opens when she wants.

She’s always in the back in her car smoking, when we asked her why are you not opening the store she started cussing at us was really bad language. I had my grandkids with us and almost started crying. It is such a shame that somebody like that would have a job working at the Family Dollar.

There was other customers that are trying to reach out to you…

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Susan Turner

Mar 1, 2023
0

Store on 29th in Del city OK bet. Sunnylane and sooner. Manager is always arguing with customers and disruptive in the store. She is unprofessional and disrespectful to the customers in Del city OK. WE REQUEST she be relocated to another store. An incident occurred today.

She was arguing with customer so I just left and went to another FD on SE 15th. I shouldn't have to do this.

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Hala Hamdan

Mar 1, 2023
0

On Monday February 27,2023. I went to the Family dollar on Telegraph and Joy Rd in Dearborn Heights MI. I had bought a frame the day before from a Family Dollar on Cherry Hill. My intention was to return or exchange the frame.

The manager at that store refused to do either. She started yelling and telling me to go to the one on Cherry Hill. I felt so uncomfortable for the way she discriminated against me . I told her that I recorded her behavior which of course I didn't.

She went and locked the door and held me hostage for about 5 minutes. Then I told her that I didn't record anything in order for her to let me go. It was really a very bad experience. The price of the frame was less than $5.

I know for a fact that I would never go back to that place. I also wish that I threw the frame…

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