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Family Dollar

1.0
4,178 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Brett mcelwaney

Mar 1, 2023
0

The manchester ga location is always a wreck.the employees are obviously on drugs.they run around talking so fast you can't understand them.ive literally seen "jules" getting things from someone in the back in trade for cash.and I've seen "christi" smelling like beer and being rude in front of customers.the store is in need of random surprise drug tests!!!

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Ashley

Mar 1, 2023
0

The manager is never there while still getting paid she is there maybe hr a week the assistant does everything there is one assistant that needs to be noticed and how does this company allow people to steal hrs and get away with it

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Tamara L Bair Stevens

Mar 1, 2023
0

I was in the store for awhile on 2/27/23 until about 6pm. I was looking through every isle using the scanning option on the app.. I just got my taxes and that is the first place I went .. to spend money!

While kid after kid (teens from 16 to 50 year olds )ran in and out trying to hide from the cashiers. They saw it but pretended not to. Once to make light of the situation of them watching ME granted.

" They rolled their eyes and didn't acknowledge me. I kept shopping. " she said well you need to stop because I am the one having to put everything back. " Then I thought about it. They were also assuming I was stealing while not one kid buys anything and runs out the door.

I am assuming they did not want me there. So the other girl asked "have you decided what you want". I said "you know…

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Cynthia Perez

Feb 28, 2023
0

Store #11777 @ 130 new lots has horrible service with employees just walking around in their phones not helping customer line and only one register working then the manager just ignoring the whole situation

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Elizabeth Bdwin

Feb 28, 2023
0

I'm loyal customer been going to Family Dollar for years, I” be been accused for many reasons due to my race. They always harass, embarrassed, they was blocking the way for me to go to the cashiers. Today Feb 28, 2023.

I've been accused, and ignored, by many employees, there are six employees and two male employees were mocking, laughing, and accusing me for no reason. I told them to leave me alone. I would like to request a copy of the videotaped on Feb 28, 2023, between 11:30-1:00 pm.

This is a request that you investigate my allegation and take appropriate action against this employee for unprofessional behaviors, accusations, and blocking my shopping. I would appreciate the opportunity to continues shopping and discuss the situation I would like to see this matter addresses promptly…

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Noraliz Garcia

Feb 28, 2023
0

Male customer associate refused to bag my items and when I politely ask his mannerisms changed and became aggressive and then proceeded to tell me I had to put the basket back behind the cash register as it was not in his job description to do so. ” As a person with disabilities I did not appreciate this type of behavior it was completely unnecessary, shaming and discriminating as a handicap person and a veteran of this country.

Frostproof, FL is a friendly retirement community and I’m confident I’m not the only one he’s done this to.

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Mrs. Hall

Feb 28, 2023
0

The prices on your Sprite Zero is Ridiculous!!!! $7.95 for a 12pk!!! This will be my Last visit with your company!!

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Debra Phillips

Feb 28, 2023
0

The family dollar in Adel ga..has preference in color ..There very rude and make it clear they don’t like white people..

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June Tillett

Feb 28, 2023
0

I lost all my clothes in Ida, and was in need of summer pj’s. I went last night and found some soft shorts and tops because I’m still in temporary housing. I loved the material I just went bought a few more.

There is a container underneath clothing w markdowns. I was looking and one lady, very rude, came up like she didn’t want me buying the stuff and stood behind me and said, where did that come from? A white piece of , 1/2 of it, the white thing too keep people from leaving store w out paying.

Don’t know what you call it. But, she stood behind me and made me feel uncomfortable. I told her that I didn’t know what it was that I thought it was something that fell out of my wallet. That store is so convenient for me, but when blk women try too act like I’m less of them makes me feel…

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John Sackes

Feb 28, 2023
0

50 so she asked the manager in charge the manager advised me that sodas are vendors what ever that means she was very rude and didn't even bother to check the shelf price and it's not the first time I've had a problem with that particular manager just constant poor customer service I did get the manager name but she was very unprofessional I understand good help is hard to find but

maybe she should take a class in customer relations that’s why many people refuse to shop there and the internal turmoil there was a manager a few years back that was stealing money that problem was taken care of quickly so I hope this can be resolved just as quick

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Nicole Stephens

Feb 28, 2023
0

I was in a family dollars on broad st in Augusta ga area code 30904, the employee always has an attitude with customers an when she has to remove items it's a problem an I came in the store an was trying to add money on my cards she got mad about having to call her assistant manager to remove things off her register then she got so upset with me trying to find another card she stated this bullshit, I said this your job an your customer service is bad, she called me a bitch an was talking trash then

the store manager you can hear him from the back of the store screaming get out, wow an when he came to front I asked for cooperate number he stated he did know it which he was more concerned about what was in my cup but the hole time not focused on his employee that was cursing an using…

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Steve Sobczyk

Feb 28, 2023
0

Order never received and Family dollar would not respond to emails. Go to Dollar tree instead !!

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MICHAEL

Feb 28, 2023
0

50 must buy two to get the discount I go to the register and they tell me they have nothing to do with that it's the vendors I have to contact Frito-Lay, the manager and the cashier was very rude to me and they told me if I didn't like it go shop to another store what it says on the Shelf and what it rings up with the register is two different things the store must honor the price on the shelf and

this store does not do that I've been having problems with this Family Dollar for the last 3 years I had the same situation with boxer briefs and they tell me they have nothing to do with the pricing it's the vendors and they refused to correct the pricing in their store what it says on the Shelf versus what it says at register which is two different things, misrepresentation, false advertising,…

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Yaciel Osorio

Feb 28, 2023
0

On Sunday February 26th I went to the Family Dollar on 123 N Ninth St, Allentown, PA 18102. I parked my car and proceeded to walk to the store when I noticed that I had locked myself out of my car.

Before calling my boyfriend I decided that I still wanted to shop so as I walked to the door there was a sign that said that the system was down and the door's were locked. Since my car is the only form of transportation my boyfriend and I had to walk to the Lanta Bus Station, wait for my bus to finally get to my home and get a ride from a friend.

With all this being said it took about an hour for me to get back to my car and to my suprise it wasn't there anymore. To make an already long story shorter, I contacted the towing company and they told me that Family Dollar had been closed for the…

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Tara

Feb 28, 2023
0

I came in the store to exchange a propane bottle. After I had paid for the exchange and gave the clerk my tank I told her the tank I brought to exchange felt full, but I wasn’t sure if my boyfriend had filled it because there wasn’t a cap on it.

I asked her if I got home and he had filled it could I give the one I just purchased back and get my other one and my money back. She said she wasn’t sure but that she would ask her manager.

I frequent this location several times a day. When I came back to tell her yes he had filled it she said there was nothing they could do. They couldn’t give me my tank back or my money back. I felt as there more could have been done in this situation.

I ran a retail store for over 5yrs and know something could have been done. Not happy with my experience…

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Carmen Cavallero

Feb 28, 2023
0

50 I said why it saids 1:50. They said no the price went up I said so why havent you taken the price? They said we dont have the time to change prices I also wanted other items it it was the same problem they were very rude said if I dont like it leave the item I felt mad they had no respect then

started talking to each other another language so I wouldn't know what they were saying. 50 for the soda .

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Jameka

Feb 27, 2023
0

everytime I go to this store on baseline Rd in little rock Arkansas they are closed they claim to be open but everytime I walk over there closed

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Keith Patterson

Feb 27, 2023
0

Incorrect prices. Hi . I have visited the Canal St. Salem, Massachusetts location three times this month and upon checkout the register rings up a higher price than what is stated on the shelf. As you know ,this is illegal in Massachusetts.

The person in charge says they cannot keep up with the price changes. Customers should not have to put up with that. Thank you KeithPatterson Inbox

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Martin polanco

Feb 27, 2023
0

At family Dollar 62 st and 6 or 7 Ave NW. Supervisor didn't let me buy because I told him: sure boy when he passed by me saying excuse me to pass. I said I was sorry but he accepted no excuse and gave instruction to cashier for not selling to me.

This is ridiculous and something must be done about it. 30 minutes ago

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Pamela DiGangi

Feb 27, 2023
0

Hello I'm a frequent customer of your establishment family Dollar store. I went in on February 26th 2023 and purchased 50% off items. A pair of leggings and a sweatshirt. I asked the gentleman at the store if it didn't fit if it could be returned for a different size.

He informed me that they could be. Today February 27th I went back to the store to change a small to a medium. I had both in my hand and with the confusion of whether something could be returned or not for a different size I purchased the small instead of the medium.

Got home tried it on didn't fit. So I went back to the store to get the medium. The woman that was there informed me she was second in charge and that she would call her manager and ask him about the change.

She informed me she could not do that. She was not…

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Loretta Vaughn-Edwards

Feb 27, 2023
0

I ordered online. I received notification that order was ready for pickup. Went to store twice on two different days. Spoke to two different managers. Each one seemed to have an attitude because I came to the store to pickup a package that they didn’t have any knowledge of.

I was told by management that online packages should not be sent to the store unless they were given heads up that it was coming. I would like to have the package that I paid for. Please call me at 313 319-8733. Thank you

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Denise Brooks

Feb 26, 2023
0

I have been a customer at the Family Dollar in Lake Worth Florida forever 5 years and I have never been treated as poorly at any store as ai am there The employees act like they are doing you a favor by taking care of you after they are done either gossiping or talking on their cell phones, the cereal there is always stale, the shelves are always in disarray, and they are.

extremely rude and disrespectful, I have never sent a complaint in my 54 years but I feel like the better business bureau should know about this. If I had a car and could go to a different store I would go and it's a shame because every other Family Dollar I have been to is nothing like that.

I have actually lost a lot of money buying food there that is stale, I walked out the store one time opened the box of cereal…

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Jacqueline Lorenzi

Feb 26, 2023
0

Good afternoon, On top of the uncleanliness of this store,price issues because things are never updated, expired food I have purchased. But the customer service is beyond HORRIBLE. I came in today had to encounter a rude customer only for 2 Hispanic employees to make the situation worse by mocking me & residing with the other rude customer.

I frequently shop at this establishment several times a day. I have seen this from employees many of times but for it to happen to me IS NOT OK! As I will not leave this matter unhandled. I was disrespectful & mocked why because I’m not Hispanic

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Loghan

Feb 26, 2023
0

The store on W chemung place in Elmira, New York says it opens at 8am on Google. Myself along with other customers have waited either outside or in our cars for the store to open and it is now 8:21am and nothing. I’ve tried calling several times for no one to answer.

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Tony Blondeel

Feb 26, 2023
0

i love the store but this policy is stupid.

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Ashley Garner

Feb 25, 2023
0

A. approximately 2 months ago. Very rude employee who was checking my stuff out, decided to become quite combative over a simple question. When I refused to take the abuse and stood up for myself, the employee came from behind the counter, trying to fight me!!!!!!

The manager who was present, decided to protect the employee instead of doing the right thing! I was floored! I had a child with me and that scared him so badly he ran outside! So a week or so later, I avoided that location like the plague, and went to another one on Millidgeville Road, where the manager instantly caught an attitude with me when I asked for a corporate phone number.

She started arguing with me over getting the number and said she was a twin to the other manager in the original store. And she began laughing at…

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LaVonne Wright

Feb 25, 2023
0

50. 50. the cashier refused to give me the difference because she said that the prices change on a regular basis. If the price is marked at a price the customer should be able to purchase it at that price.

So in return I was told that the manager was not there which she is a manager and has stated that before. I will be returning all of my purchase items on Monday when the so-called manager will be there.

It was also her tone of voice, it was condescending.

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Donna Neyman

Feb 25, 2023
0

The Family Dollar in Newport is disgusting. It is absolutely filthy. I have never seen this store look like it did today. It has been a while since I was there. I stopped in to pick up a couple of things but I was not going to take anything from there in my home.

Also your files/images buttons are not allowing me to upload pictures. Yes I was so appalled I actually took pictures.

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Ashley wiley

Feb 24, 2023
0

My friend and I walked in to Family Dollar and as we walked in the cashiers asked us to place our bags behind the counters and we didn't have a problem with that until we've seen another customer with a bigger bag than either one of us had and she had it on her shoulder and she was able to carry it around with her now I feel that those cashiers were profiling me and my friends for what reason I'm not sure but

it was definitely not right for them to tell us to put our personal bags down behind the counter if we don't know what they're gonna do back there with our bags but not making another lady not put her back down and then we proceeded to point that out to them and they kicked us out of the so my complaint is we're profiled and

rudely served and I want it duly noted. It was the Family…

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Ricardo hernandez

Feb 24, 2023
0

Prices on items different from prices at check out. When I talk to manager he says they haven't had time to chnge them.two days later it's the same story.store# 06291

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Rob

Feb 24, 2023
0

ASM never wears the required clothes and just wear what she wants. No manager no rules I guess. When the manger is not around ASM Rachel does as she wants, including vaping in the entrance way. She gets away with alot because the manger is gone after 3pm and don't work weekends.

Vaping in the doorway is against the law. Wearing unauthorized clothing I know is not allowed. So the fault lays with the manger for not doing her job and the ASM doing want she wants with no manger around. Someone needs to be reprimanded or fired.

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Gwendolyn H Odom

Feb 24, 2023
0

00 sale price went to a man and ask was he the manager and stated the price your cashier charge me was different than what was on the shelf price. He stated to me I quote: First of all you being rude and I ask him how was I being rude he stated I shouldn't have stated what I said I didn't raise my voice all I said to him that the price was different than what I was charge and

what did I say wrong to him he made feel so bad I than told him he shouldn't have said that me he than stated he was not going to discuss it with anymore and was not going to check the price and was just going to give me my money back and told me not to come in the store any more.

I live in that area for 9 years and shop at that Family Dollars for years never had any problems. Several of my neighbors have spoke to…

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Geoffrey Mccloskey

Feb 24, 2023
0

another time a friend of mine worked at the Dairy Queen that shares the same parking lot as family dollar the same lady which is also the manager had went and told the manager of Dairy Queen that my friend was selling drugs my friend simply went outside to pay a guy for mowing her lawn earlier in the day and basically we feel like that was because of she was paying a black guy and

that's really bad she racist for sure that couldve ruined my friend and got her fired it was agood thing that the dairy queen manager happen to use ths same guy to mow her yard. this lady is out of control she power trips on everybody she's not friendly something needs to be done about her I hope you guys really do fix this situation somebody needs to give her some serious reprimands or she needs to go to class…

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Carolyn Martinetti

Feb 23, 2023
0

The store has had no bathroom for over a month toilet not even attached to floor rude customers have used it anyway! The whole store smells like septic! No water at all. This is disgusting. Osha should be notified! I'm thinking I will call board of health too.

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Barbara Jynes

Feb 23, 2023
0

I brought razors and wasn't not in bag so I called store and cashier was rude practically hung on on me so I called back. She claimed she put in bag both times. I asked for manager and she wasn't no help either.

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Darlene Boyd

Feb 23, 2023
0

I am a former employee of your company. I worked at store number 1033 in Nashville Tennessee. Since the first day I walked into that store it was outright discrimination. At that time there was another woman there who was white as well.

Jackie Reed and her daughter Ms. when this lady couldn't take anymore she quit her job. and put there finger in my face in front of customers and fellow coworkers. They doubled my work load and if I didn't get every task done that she Jackie Rerd assigned then the belittling and humiliation would begin from Jackie Rerd ,her Daughter Janay Reed who is 1st ASM and ASM Brandon Pugh.

Before I quit I did contact I believe he is the GM for that district and discussed everything with him after I contacted him full blown retaliation began towards me. The store…

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Sharlene McNeal Aiken

Feb 23, 2023
0

Price do not match shelf price. Was told take it or leave.

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Mandy phillips

Feb 23, 2023
0

I went to family dollar located Nolensville road in Nashville next door to SunTrust Bank on Monday 202023 @ 10:22 am I walked in with my keys and phone in my pants pocket and carrying a hot pink wallet I walked up n down each isle looking for my dad a birthday presents didn’t find anything I left as I was backing up I seen a person videoing me and

my truck I open the door asked what they are doing they said “ I got you I’m catching thieves today “ I said I didn’t steal anything and drove off. This employee of yours upset my entire day and week.

I was too upset to continue working my job!!! This is not professional and customers should not be profiled and treated like suspects. Please correct this store and this particular employee. She’s short, black female, red shirt no identification!…

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Cedric F Walker

Feb 23, 2023
0

I walked into store number 231 on Wednesday February 22 at approximately 5:45 pm. I was immediately accosted by an employee asking if she could take my bag. I have shopped other Family Dollars across the metropolitan area of Atlanta and never been asked for my bag.

This store just happens to be in a predominantly black part of town. I have visited a Family Dollar in Snellville with the same bag on numerous occasions and never asked for my bag. Ironically the median income in the predominantly black area is higher than the Gwinnett county store.

Is this bag thing more about race and perception? I was offended and will definitely take into consideration if I will ever patronize another Family Dollar.

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Sherry

Feb 23, 2023
0

The manager at Falmouth Ky Family Dollar refused to help a handicap person in the store he is not manager material he is rude he talks about his employees to customers

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Melissa Rogers

Feb 23, 2023
0

Recently I went to the cape Girardeau, MO store and it was the nastiest store I have ever seen. I will never go to this store again. Attached are pictures I had taken when I was there.

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Denny McDade

Feb 23, 2023
0

Let me start wit I like the Family Dollar/Dollar tree brand but since I moved to Orlando it has been a nightmare dealing with with family Dollar. The store on gore and obt is just pitiful, from customer service to the store being so dirty that I have chosen to never shop there again.

Let me give you an example (My father is 74 walks around 2 miles a day and and is retired Army. He wanted a part time job just to keep busy during the day. So he goes in and asked for the mng, the store is not that big but it took the woman 20 min to finally come to the front.

My father asked for a application for that store because it's close to home. So when she gets there and he asked for the app. her reply was "HOW OLD ARE YOU" he gives his age, and she follows up with "YOU ARE TO OLD TO WORK HERE".…

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Frank Williams

Feb 23, 2023
0

I was in store in Woodbury NJ on evergreen every time I go in there the same lady is very rude to she even. Say she hates man the way she talks to the men's is out of control and something needs to be done u are loosing customers the way she treats people its every guy and every guy I have ever seen

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Angel Allen

Feb 23, 2023
0

Angel Allen Monday February 20-2023 I bought some potatoes and bread the potatoes was bad real bad I couldn't cook them or nothing the bread was molded family Dollar need to check their products before they try to sell it but I want to get a refund on my stuff thank you bye name Angel Allen Number 770/899/2988

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Victoria kruger

Feb 22, 2023
0

The Rosebud Tx 76570 Store thats is run by a lady named Janelle is not a good place to go if your colored. I was there a couple nights ago and she was yelling at this black woman saying she needed to leave due to her having her kids there and said they were a nuisance and she should have learned what birth control was.

The lady then asked if she could talk to the manager and she said I am the manager now get your filthy kids out of my store. She has been so rude to our town people ever since she showed up and no body wants to work or shop there I hope we can get a new store manager soon .

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Denise Davis

Feb 22, 2023
0

The customer service is HORRIBLE!

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Lynn Brown

Feb 22, 2023
0

Hey you Patchogue store is disgusting they don't clean the store the milk cases absolutely disgusting the milk is always sour the milk case has got mildew all at the bottom it stinks when you open the door they don't clean anything you have rodents running around in the store do something or I'm calling New York State

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Nicholas T Cione Sr

Feb 22, 2023
0

The manager Javon at family dollar at 6701 w Belmont Chicago,IL 60634 made racist comment to me. He very rude and hostile and racist

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Diane Jones

Feb 22, 2023
0

The management in this store is horrible, if there was a less than 0 rating this is one, employees on phone face timing, security eating lunch at front door, language is absolutely the worst, there is nothing professional about this place at all in regards to how it is run, no courtesy, and I find it is the Manager's that are the worst of all, I have gone in the a.m/. mid day/ and evening, different mgr. same behavior , I will not shop here again and will recommend no one else does either

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Clint Bryan

Feb 22, 2023
0

, signs in the door windows (closed) and the doors are locked. I don't know what's going on here but I will not waste my time again driving to this store, I'll spend my money right down the road at Dollar General.

Store location: 435 Pine St Pelion SC 29123

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