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Family Dollar

1.0
3,007 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Jacob

Feb 20, 2024
0

The manager at your winter garden location 1011 S Dillard St, Winter Garden, FL 34787 every one thir is smoking weed out side and around back in the stor stealing your family dollars property taking what ever tha want beer chips taking money out the register doing other drugs in the bathroom even having sex in the bathroom Jermaine jackson And jennifer are together and fuck at the job and been together for about 5 years Easter the manager here self haves people at the job that don't even work at the stor working not even implied people at all she's also haves a new boy friend and

take them in the bathrooms constantly Bernicia also is a manager problem have 2 of here relatives working counter and tha also do drugs and steal from the stor and do no work what so ever the other day I was at…

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Karen Freeman

Feb 19, 2024
0

Family Dollar Moulton Street and 12th Ave. Decatur Alabama has people loitering asking for money cussing out the customers and physically threatening them with violence. The employees will not call the police because they said the police do not respond.

It happened to me yesterday. Please look into this matter immediately before someone is hurt or killed.

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Susan Hoffmann

Feb 16, 2024
0

I went into the Family Dollar and was walking around the store, getting my things, and several other women was in there also and they had their pocketbook and the boy came up to me and asked me for my purse and said I had to leave it behind the counter, and I told her no I mean I have never been caught for shoplifting don’t know why she did that but

I had my money in there and my medicine And I don’t understand why I was single out. I was the only one that was asked for their pocketbook to be put behind the counter. I have never been treated that way before in my life that’s embarrassing.

I would never go to that store again and neither will my family.

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Fuck Off

Feb 16, 2024
0

Worst employees and service dirtiest stores in the world wouldn’t clean shit off the bottom of my shoe because it smells better than the stores

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Jeannie Furrow

Feb 15, 2024
0

Store 12227 in bellevue iowa associate Paige Mangler is very rude. Everytime i come in the store she is sitting in the front not doing anything. She is rude and i have also heard from multiple people she is rude to them and they wont go there anymore because of her.

This is unacceptable and i personally dont like comming in the store while she is working because of her being rude. I have told the store manager and he said he has wrote her up several times for her behaviors.

She is making the store lose customers and thats not ok. Something needs to be done

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Santos Velazquez

Feb 9, 2024
0

The store manager try to charge me $1.25 for a drink when you sign clearly says three for a dollar I got six of them I go to the counter to check out and that’s when she told me she has a charging $1.25 and was very rude and ignorant towards me. I go to the store lot now will take my business elsewhere unless something is done about it.

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Unknown

Feb 9, 2024
0

out and threaten to ban me from that store after she treat me like shit when I worked there she cussed me out in front of my own family member so I want her fired and Mandy fired for being disrespectful to a customer

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Al-Tiia L

Feb 8, 2024
0

I sent my boyfriend to family dollar location #11379 in Orange nj at 3:15-3:25 for the sell today 2/8/24 there is a cocoa cola sell on 2 liters $3/$5. The sell says “cocoa cola products” Fanta is a product of coke he goes to the register & the cashier notifies the manager that fanta is apart of coke the shift manager at the time got nasty with my boyfriend because he didn’t want to scan his manager card to honor the sell.

The manager then tells my boyfriend & the cashier he can only buy coke or sprite. If there is a sell why not honor it. What is the issues with honor the sell that y’all made. The manager was very tasteless & disrespectful with disgusting behavior.

He needs to be retrained or demoted because no manger should ever handle a customer that way especially when the customer is…

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LINDA LERUM

Feb 7, 2024
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I hate that Family Dollar no longer accepts Discover card. Why? You must not realize people will leave for Dollar General. So BYE!

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Ashley D Barr

Feb 1, 2024
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Hi I have a complaint about your fAmily dollar store located on Norwood and Jessie. The manager Flynn and the store manager. She is female but I do not no her name. I entered the store and soon after was approached by the store manager and was told that me and my boyfriend had to leave and when I asked for the reason why I was told that she didn't really need a reason.

And when I walked to the front and asked the other manager glen why I was being told to leave he said the same thing she said. Now I'm pretty sure that's discrimination. I want them fired or I'm filing a lawsuit against the family dollar corporation

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Janet Jones

Feb 1, 2024
0

I went to this store on February 1, 2024 and it’s not open . It’s already 10:45 and no one there. Didn’t want to go shop at DG but I guess it will be my go to store now

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Melissa Tennant

Jan 31, 2024
0

The only way I pay for ANYTHING at Family Dollar (Seneca&2nd,wichita KS) is by check. My acct doesn't allow for debit cards so Ive always paid by check. On the 26th I did just that but then on the 28th they wouldn't allow me! I'm furious!

They said my signature didn't match & my address didn't match. Since when does address have to match? NEVER HAS! I have ID-showed it & still was turned away! You have to teach your employees how to take check! Never had a problem til that night & they made me leave!

YOU ARE LOSING MY BUSINESS!

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Christopher GOHEEN

Jan 31, 2024
0

I want to let you know at your Wellston Ohio branch you have Labor violations one person working 9 hours they can't take a break they can't go to the bathroom because of customers this situation needs to be addressed the will be reported to the labor board and Ohio Department of Commerce

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James McDaniel

Jan 30, 2024
0

I went into family dollar today to buy few things, one was a bag of candy, when the employee rang it up she said she couldn't sell it to me, I ask her why she said just because, this store is pitiful, employees always somewhere smoking or on the phone, the store is run down and stuff laying all over the floor, I'm surprised someone hasn't fell., it's a very trashy store anymore. Thanks James McDaniel

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Kassandra Muñoz

Jan 29, 2024
0

Hi im sorry to complain in advanced. I been going to Family dollar on Columbia rd since it first opened. I’ve had several dogs in the past 6 years and walked inside with them never had any issues with it .

Always carried him since he’s only 9 pounds. But today whole new staff i’ve never seen. As soon as i walked in a woman told me to leave, dogs aren’t allowed I was confused since i lived up the street 24 years never been informed this.

She yelled from across the store that dogs weren’t allowed since the store opened this morning. Made a gesture with her face like just annoyed with me when i was just lost. She then kept on speaking about the dog situation to her coworkers which made my experience embarrassing to say the least .

I don’t understand if a policy was enforced but i feel…

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Andrea Banks

Jan 26, 2024
0

Family dollar 2346 E 79th St #50 Chgo Il 60649 The female employees all of them are very rude inconsiderate unprofessional with. Horrible Customer Service Skills. isles boxes always stacked up they never let you get Cashback when using debt credit cards even when we're purchasing.

They close earlier than suppose to lines are always long check camera footage for today 410 pm. I stood in line about 15-20 min when I get up there the employee(manager at first register told employee at second register not to ring me up I had a cart full of items what right does she have to do that because we had a altercation before.

When I speak up on an issue the get mad about it told me don't come in their store no more I told them this is my store I shop everyday sometimes 3 or 4 times a day they don't…

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Christina sigler

Jan 26, 2024
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The manager at the family dollar store on Niles in Bakersfield CA. I was recycling and came across a bag full of packs of cookies. I went to put it on my cart when the manager came out and said oh no you don't! Those belong to us!

She tried to take the bag away from me then when she couldn't get it away she was trying to rip the bag so I grabbed her wrist to stop her from doing so. Time passed and when I walked into the store she came yelling at me saying I cannot come in the store because I got a bag of cookies out of the trash!

Yet when I was recycling back there on another date there was a Mexican chick in their trash and she only told her please don't make a mess. I just happen to be white and the manager is Hispanic. I believe she is prejudice!

Another time she as in back with…

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CALVIN Phillips

Jan 25, 2024
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I definitely see that this is an issue because I have cut WAY back on shopping at your store where I go a block on down the road to Dollar General where they have no restrictions on their shopping carts. Your store used to be my go to store but not any more .

You really should rethink what you have done. Thanks for listening, from a former dedicated shopper.

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Lennette

Jan 23, 2024
0

430 W. Green Rd. Houston, Texas 77067. There's a situation with the management that team leader and manager their names are tiffany Trey and Melvin. As you don't know and I have observed they have their own team to come still from the store and also have a relationships with the coworkers of the store such as the employees.

A constantly mainly into the bank such as a register to make the seem like it's short when they're the ones who stealing they also have a team that come late at night as you observe the cameras a black Mercedes a black Mercury a white and black Mercury and a gray silver Nissan have came to the store few black ladies have tooking things off the shelves and the employees know about it cuz is their own family member who comes in to take the product from you all.

As you…

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Jo cress

Jan 22, 2024
0

Went into Family Dollar last night, which would’ve been Sunday night in Olathe Colorado. The assistant manager, who is a heavier, dirty actually disgusting man for being a customer service manager. He once again didn’t give me the items on sale like the sign says he comments and says nope the computer is messing up this has happened twice.

He will not even go look to see if I’m telling the truth. He does not get up off of his chair behind the counter. I’ve seen him sitting there every time if not out on his phone when I pull up there are Spanish girls in there I don’t know if they’re working there for him stealing stuff or whatever but

this man is not pulling the rules in there, and I would like to have my money refunded and I would like to see this man out of the store. He is dirty…

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Johnny Denson

Jan 22, 2024
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the district manager did not I have the texts to prove it

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Mary Pittman

Jan 19, 2024
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This happened today, Thursday Jan 18th @ approximately 4:45PM at the New Summerfield Texas Family Dollar. The incident involved the African American woman that claims to be the manager. There is a white lady that was also there and witnessed it whom has checked me out on multiple occasions and Im sure she would tell you that I am a very friendly person.

I had the cart almost full of different items I needed. I was looking for a razor handle to go with blades I already have. I found a clearanced handle in the box with 2 refills I thought might work but the box doesn't give enough detail to know how the blade attaches to it, so I opened the top of the box in order to see of it would work. Unfortunately it was not the same type so I see the manager just glaring at me and I quickly apologized…

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cynthia kay melin

Jan 17, 2024
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My neighbor son went to go in to buy some water because his grandmother is disable. He had a credit card so when he checked out , she said he hit the cash back button but he said he didn't.

Well he came out to the car all upset cause the cashier was yelling at him cause he forgot the pin & kept saying things to him. When we got him the grandmother called ask to speak to the manager and she got back on the phone, the grandmother started to explain to the girl & she interrupted her & she angry said I told him Not to push the cash back button and

he wouldn't listen so don't come back in here and hung up on his grandmother. I have worked in retail a long time and you do not handle a situation this way no matter what , the cashier was in the wrong .

The boy takes care of his grandmother &…

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Whitney

Jan 16, 2024
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Family dollar never have change for fifty dollar bill cause me to not be able to purchase my items everytime

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Shay

Jan 16, 2024
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Items left on the store floor that is not sellable. It is so disheartening to make it to the register and be told you can’t buy something b/c it has been pennied out. If that’s the case it should no longer on the shelf but if it’s left the store should have to sell it to you.

It is not the customers fault!!

Also I think they only hire managers with nasty attitudes

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Jody Ford

Jan 16, 2024
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On Jan 16th 2024 at family dollar at 5251jennings station Rd, Jennings MO 63136 Felicia Booker failed to have the store open at its proper time which is 8am. She also has failed to have the shelves of food stocked, or the freezers and refrigerators.

She has boxes and u boats all over the floors and it Makes it very dangerous to be walking in the store, there already has been elder and young kids get hurt because she's fails to do her job adequately. She had been told about this by multiple customers and she disregards their safety and their concerns.

Felicia Booker needs to be replaced immediately.

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Autumn McCain

Jan 16, 2024
0

I shop at the location on 757 West Broadway. But after the incident me and my children had over this past weekend. I will never shop at that store again. I spend at least 50 dollars a day at that store.

So you could say that I am a regular customer. So most all the employees in there know me and I know all of them and know most of there names. But when my kids and i went in the store over the weekend.

There was a rude hateful employee. She claimed her name was Stephanie! She was the up most rude disrespectful human being I have ever came in contact with in my entire life. When my kids and I went to the front to check out.

We walked up to where she was standing at a register. The first thing out of her mouth was what the f**k I'm f***king busy. You need to wait on me. After she got off…

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Michelle

Jan 13, 2024
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Manager Eugene is the most disrespectful and unprofessional person in the store.. Ive lived in this community(Converse, Tx) for 12 years and this the worst condition this store has ever been in.. Eugene has threatened to kick people out if the store, been verbally abusive and has crossed several lines of harassment towards women...

Family Dollar should seriously remove him immediately from representing their company.. This should never be acceptable behaviour... Never. Several of us in this community refuse to shop at this location until something is done about him..

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Tamicka Hester

Jan 10, 2024
0

, I frequently visit the 5751 N Main St store , today my visit was a bit upsetting. While checking out at the register, I was asked to take back the carrying cart after I emptied it on the register.

At first I was confused, then the young man said it again with a very rude attitude. I asked for the manager and he stated “she’s going to tell you the same thing “ then he begin to argue with me stating that it’s not part of his job description to clean up after customers.

I was taking back by the lack of professionalism and training and most importantly respect.

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Jennifer Burke

Jan 6, 2024
0

False advertisement in ur sales ad it says 16 oz Pepsi were on sale 3 six packs for $10 the Manger refused to sell me at that price told me it doesn't apply to Pennsylvania yet the ad paper from the store states the sale.. Why do this to ur True customers.

I feel this is wrong on so many levels. I would really like answers to this issue. Thank You, Jennifer Burke I added pics of the ad also today Is 1/6/24 Last day of the sale..

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Lisa

Jan 6, 2024
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This is for the family dollar in Indiantown Florida. The manager that is there, his name is Jonathan. Not sure of his last name, but he is always drunk. He smells if alcohol, he stumbles a lot while he works.

I have also seen him buy alcohol for a convenience store and drink it while he is walking back to family dollar.

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Shaquilla Clay

Jan 5, 2024
0

On 12/30/2023. I made a purchase at the family dollar at 3912 Nash St. Wilson,NC. I used tap and I received multiple notifications on my device that the transaction was approved. The cashier Kenyatta Baines stated that she received a message that said decline do not honor.

So the assistant manager that was there Tykia Cherry came to take a look and stated she didn’t know how to handle the situation. That is when she contact Mallory Herring the store manager and he told her on the phone he can’t do anything and I couldn’t get my merchandise even with showing them all the notification and bank statement where it showed that the funds was taken.

So I contact my bank and the decline refund because they stated that the store said they let me take merchandise. Which is a lie and can be seen on…

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Brenda Delgado

Jan 2, 2024
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Store#05909, located at 9390 nw 27 ave, Miami, Fl. My inglish is not the best hope you will understand me. There's an employee at this store name Yunen, she seems to be in a bad move all the time, very uneducated and like to use fouls language in spanish to customers.

I go to this store 2 to 3 times a week there is always a issue with Mrs. Yunen. King all he said is that he will communicated to the general manager Mr. Baulio. I believed Mr. Braulio and the cashier Ms.

Yunen are related and thas why he hasn't done anything. She disrespectful me in a very ugly matter. Please it is very uncountable to go to the store with Ms. Yunen bad attitude all the time. Thank you for your attention Brenda Delgado, 786 398 2055.

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Erica Moore

Dec 30, 2023
0

The family dollar in Muleshoe Tx has not had a working heater for weeks. I have talked to the employees and they have stated that they have submitted several service tickets and they keep getting cancelled. This is unacceptable to shop in or work in.

I would like to know why the tickets are being cancelled and this needs to be addressed. The working conditions are not acceptable. I refuse to shop at a store that does not value their employees or their customers.

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Brian Embry

Dec 27, 2023
0

I had an internet because of your handicap ramp and I fell out of my wheelchair and the ambulance showed up and had to bring me to the hospital I need someone to contact me I can't get a hold of the store area code 572-522-6971

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Eddie Amison

Dec 26, 2023
0

Went into the store to load a card and the manager said she wasn't loading any damn card today. For no apparent reason she was running a register and I was at the other register she refused to come and do the load. She is a very rude person and a lot of customers in the store said they would not be coming back because of rude service

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Rachel Gibbs

Dec 24, 2023
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I am trying to get ahold of a representative of family dollar

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Margaret Schuster

Dec 23, 2023
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I was supposed to get my check on December 15th the first week I worked there on main Street in Liberty Texas. I still haven't received it and now my little girl's not going to get no Christmas. They had all the information to send me my money.

And then they terminated me

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Tracey

Dec 23, 2023
0

I was at your location in Cuba NY. Never again. 25. 00 I said something and the manager said what did the sign say so I told her and she says are you sure. But she never went to look.

I said forget it I’m not dealing with this bullshit and left. She didn’t even seem to care I was overcharged. Took the cashier a few minutes to find the head manager or clerk also. This took place 12/22/23 at about 6:45-7:00 pm.

The sign didn’t say what size bags either. 25 I generally like shopping there but won’t anymore.

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Rose

Dec 19, 2023
0

An employee at your store was harassing my fiance he asked once what he had in his pocket when he first entered in the store he my phone,money n his skoll then he followed him n asked again then he got hateful n smart addtitude n the longer my fiance was in there he kept asking him again over n over what was in his pocket then

he told him to get outta the store n my fiance told him your would loose our business n we spend hundreds of dollars there n he was told don't ever come back. Someone that is employed in a store should have an additude to customers there is NO RESPECT IN THAT STORE

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Stephanie Wilkes

Dec 19, 2023
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Yesterday 12/17/2023 I enter the store to my surprise female woman was yelling at customer that only ask for another brown which was going pay for the extra bag, at this point customer asked why are you yelling being rude very unprofessional sales clerk replied I’m not yelling customer says yes you are she responded because I’m pregnant, customer left store saying you should not be working with people she’s so rude , this was not only incident on this day.

I was looking for item and asked her question 3 customers was in line make purchases as she was approaching where I was I asked began to ask her she cuts me off saying I had to wait she was going use bathroom she came out I asked her how was her day been she was being so rude again she says same thing to me because she’s pregnant I m a…

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Vickie

Dec 18, 2023
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I live in Dewitt Arkansas and I went in the family dollar/ dollar tree store Sunday the 17 of December and the women who checked me out was totally hateful to me and no matter what I asked her she would bite my head off and I only asked her about my 5 dollars coupon and she just bite my head off and ignore me and

talking to her employee and when I was walking out I just looked see what her name was then she popped off in a loud voice said to me you want my phone number to I have always shopped in that store never been treated hateful like she did me I not going back in the store to buy anything as long as she is working in that store

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Guadalupe Sanchez

Dec 17, 2023
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i went into the store today 12-17-23 @ 1:50pm and again she insulted every latino in line, telling them stuff like can't you read can't you see what it say no large bills are you slow, she said stuff like I can't with them. So I was in line also and she thought I didn't speak English and she tried me as I spoke and as for corporate number she stayed quiet.

i would hate to think this corporation allows this type of behavior.

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Andre Peacemaker

Dec 17, 2023
0

I was browsing and talking to one of your CSR's and the SM had the ASM approach me to tell me if I wasn't buying anything that I needed to leave the store. The SM in colonial heights barely comes to work and constantly closes the store early if her employees don't show up instead of coming in herself.

I will be contacting legal representation because this isn't the first time she has discriminated against me at that store. Last year I wasn't allowed to be served for 2 weeks because I slept with her sis in law who also working there at the time.

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Lorane Daniels

Dec 17, 2023
0

I went to family dollar store #3526 And was going to purchase a wreath for Christmas and the sign stated buy one get one for free and your employee by the name of SHAY said those sign are up but I need to take them down and remove the sign in my face and I ask I still get the promotion since the signs are up correct she said No and

ball the sign up and went to the register to help other customer . This is just very poor customer service ,I never never experience such. The lady in the store was playing music from her cellular phone that was not appropriate for the public to hear.

That store need to be checked because at this moment I will never return and this will be reported if I do not hear anything from this matter

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Mike

Dec 16, 2023
0

This is about the store at 1400 block Jackson st Sioux city Iowa... So the new boss is rude walks away from employees while there talk ing to her like ignores them also gives right ups because she gets pissed off about something she has written up three employees in the last two days for not doing there job..

when they do do there job plus some because they have to run register and and get a certain amount of u boats put away and u tell me how can that happen if ur constitutional on the register and it's busy and u cant get away from the register also the boss is taking about 62 hours and thats taking away from the other employees also she is there from about 6 in the morning tell about quarter tell 11 every day except sunday but

she does idk what cuz the only thing that looks done is…

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Michael Lumpkin

Dec 15, 2023
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I filed a two complaints against the Family dollar in independence mo , 9120 e 35th street for being verbally threatened and called niggers several times because the cashier Angela contreas is a servere threat to myself and family .. The only recourse to the threating behavior and racial slurs is that all staff reported be terminated immediately .

i also requested copies of the video footage from both reported incidents . Attached is the full order of protection against Cashier Angela contreas / Williams . she has been deemed by the court of law as a dangerous offender who is a credible threat that has no right or liberty to be anywhere around my well being or my family .

im attaching the full order of protection so that your agency has been legally aware of the dangerous employees…

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Christinia Carney

Dec 14, 2023
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12/14/2023 @ 3:20 pm location Family Dollar 1800 Athens Hwy, Gainesville, GA.

I enter the store went to clothing went down isle picked 3 outfits for my child, upon turning down next isle the employee came over the load speaker asking all customers to leave the store immediately as they needed to unload the truck. I went toward checkout immediately was told they can nor check anyone else out we just needed to leave the store for 20 minutes. This is not the first, nor the 2nd time with store. They do not always open on time. They are closed whenever they choose. During regular operation hours you will find store closed constantly. Epes delivered this truck load today. Which happens to be a dedicated account for Epes. They have dedicated drivers for this account. There were 15 cars in…

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michael Lumpkin

Dec 14, 2023
0

This is my second filing of this serious issue as to where I was verbally attacked and called numerous racial slurs such as nigger get the fuck out the store after i entered the store nov 12th 2023 at 2:25 pm and was verbally confronted by the cashier Angela contreas who I have a full order of protection on for her assault with a deadly weapon .

i entered the store and angela contreas stated i will fuck this nigger up . i then asked the police to be called . i left and filed a police report after the staff keep verbally attacking me and demanding i leave the store.

I spoke with the judge who issued the order and as I was informed that I am at liberty to enter any place of establishment and if the person is there who has a full order of protection against them they are to be removed from…

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Shauna Caputi

Dec 13, 2023
0

Sunday November 26 a family dollar employee on w65 and clark avenue in Cleveland ohio stole my dog the police came and on surveillance it shows an emplyee loading my dog into a vehicle!! I have reached out to cooperate SEVERAL times I have not had 1 response everyone is just hanging up without hearing me UNACCEPTABLE! no one has addressed this the district manager has not reached out to me I have reached out every way I can and not a single person has ACKNOWLEDGED THIS!

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