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Family Dollar

1.0
3,149 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Stephanie Carson

Dec 13, 2023
0

I just purchased 3 boxes of clear mini light set green wire and 3 boxes of multi mini light set green wire on 12/12/2023 from 810 Caddo Street and I stringed them up and not one of the lights came on….I’ve been trying to call the store to let them know so I can bring them back and I can’t get a answer. What shall I do?

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Julius Reese

Dec 12, 2023
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I went in to get tubes for tobacco, she asked for a id even though I go in this same store ever day,I don't have it I went home to get it which is 3 min away I walk back in there was one person in line I stood behind them,a couple people got in line behind me she looks at me and says you have to get in line the proceeds to help the people behind me. Her name was Therese,Benton Harbor store on Pipestone. 8:30pm on Dec 11th. I will be sending a complaint everyday until I get a response.

Julius Reese

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Keryn Floyd

Dec 12, 2023
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I needed to return an item that I had bought the day before to our local Family Dollar. I had taken a picture of the receipt and thrown it away that evening, after returning home. I read your return policy on your website that said without a receipt I could return it within 30 days and have it put on a Family Dollar card when returning to the store, she strictly told me absolutely no returns without a receipt and

I told her and showed her where your website said that I could, and it could be put on a Family Dollar card and she refused to do it even though I had a picture of the receipt I had another item that I had received as a gift that I did not have a receipt for and they would not except the return even though your website states under your policy that you will except a return.

The…

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Colleen

Dec 11, 2023
0

Hello,

I purchase some clear string lite sets 20 ct on 11/27/23 at the Dollar Tree #2325 1421 W Chapman Ave, Orange CA 92868. I asked the sales associate (Bertha) if can return them if they were too short. The sales associate (Bertha) stated, yes I could return them for a refund if it was before Christmas. I realized the clear string lite sets of 20 ct were too short and I went to the same Dollar Tree @ #2325 1421 W Chapman Ave, Orange CA 92868, and the same sale associate told me she could not give me a refund and that I would need to find other items that equaled the value of what I spent, which was ($8.18). I asked the sale associate (Bertha) for the Manager and the Manager stated I could not return for cash or credit to the card I used or a (Dollar Tree) gift card. I expect, if I ask…

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Joshua monk

Dec 11, 2023
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The assistant manager Jennifer shebel is very rude and don't perform her job. She's always standing around talking to men. And I believe might even have drugs being drought to her at the store and using them off camera. I've noticed a lot of suspicious activity involving her and men that's unprofessional.

And now bc I won't flirt back with her she has been very rude and makes me wait long periods of time at checkout.

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Currie

Dec 11, 2023
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December 4, 2023 I went into Family Dollar(3412 Murchinson Road store number 840)Fayetteville, NC 28311 to purchase some creamer for my place of employment. The young lady that was working that morning told me I was banned! I asked why because I didn’t do any harm, any up structures, to the property or the people there!

I am a former employee and I feel like I am banned because I quit my job to reside somewhere else. The store manager Monique Corbett is a VERY unfair and childish person to ban people because they quit! She as well did the same thing to a former employee back in January of 2023 as well as another former employee she did the same thing too.

She uses her position to her ADVANTAGE and own personal needs outside of work. From my understanding whenever you set yourself a…

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Kaye Osmus

Dec 10, 2023
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I sent in a message earlier sbout Velma, Oklahoma Family Dollar manager Samantha Smith is her name. I put Samantha Davis earlier but Samantha Smith banned me bc of personal VENDETTA & threatening to fild Trespassing charges if she sees me in HER STORE in anymore videos.

I evicted her son from my rent house & She's filesd a complaint with Velma Police Department aboug her right to refuse service to me. How is she allowed to do this when I haven't done anything wrong in Family Dollar?

Personal VENDETTA, a manager can ban you from shopping in local Family Dollar? She's banned numerous ppl lately & very rude to customers. Samantha Smith (the manager) is always outside smoking right beside doors where customers walk in. Her code of conduct as a manager need to be reviewed.

Does Family Dollar…

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Kaye Osmus

Dec 10, 2023
0

Manager has banned me bc of personal VENDETTA. I evicted Velma, Oklahoma Family Dollar ( Samantha Davis) son from my rent house, her son blocked my phone number so one day we hile shopping in Family Dollat I asked Samantha Davis if she'd have her son call me bc he needs to return things he'd taken that belonged to me when he moved.

Samantha told me to ger the F☆ck out of her store & never come back into her store. She told me 4 different times in a loud tone to get out of her Fng store in front of customers. A few weeks went by & my husband needed stomach medication after being in hospital 38 days with open heart surgery and pneumonia.

So I went into Family Dollar to pick up a few things. Samantha seen me shopping & told me I wasn't supposed to be back in her store & called police. As I…

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Rachel

Dec 8, 2023
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I would like to know why Family Dollar puts and marks items as "reduced price" when the products are priced the same as the same item not with a " reduced price". I will include pictures. I've seen this several times.

Bug spray was marked at "reduced price" I asked the manager why it was marked "reduced" but the price is the exact same as the bug spray not " reduced". She lied to my face and said the lemon scent is seasonal.

I by it year round.

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Christina Rodriguez

Dec 7, 2023
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On october 27th 2023 i made a complaint about a employee at family dollar sexually harrassing me but obviously it was ignored cause he is still working there and he sexually harrassed me again

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Ronald demar

Dec 7, 2023
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m. Wednesday December 6th the two night workers both females don't know their names there was a sign hanging in the back they said three Pepsi 12 packs for 12 dollars I told the girl to register that she went to the back and

got the other lady to go get a sign that wasn't hanging cuz the sign was removed they saying it wasn't the sign that I saw because they didn't want to have to honor my deal I go there all the time you need to handle the problem and fix it it's not the first time they get high on the job and everything else they smoke weed out back and observed them smoking weed with former employee Timothy

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Jay

Dec 4, 2023
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I came into the store to grab a few things upon arrival I walked into the store it’s loud cursing rap music playing. The girl was away from the register talking to another girl about how rude they gonna be to customers because they tired and don’t feel like doing shit.

The girl came to the register all rude then threw my items in the bag and rushed me out with a bad attitude. What a disgusting person and a very bad reputation of your company. I am deeply disturbed by this action and would like for this to be addressed.

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Savanna Kuehn

Dec 4, 2023
0

While enjoying a day off with my fiance we decided to stop by the family dollar in roswell nm on West 2nd st. While doing our shopping we observed the store manager peeking around the aisles at us she followed us thru the whole store.

At one point I asked her for a handheld basket due to our hands getting to full. so I walked to the front and I noticed there were shopping carts so I decided to grab one.. at that point I returned to where my fiance was and proceeded with shopping ..

by this time my fiance is so irritated by being watched like we were doing something wrong that he said "screw this I'm not buying shit from here" so we walked towards the door when the Manger popped out of nowhere said is there a problem ? I answered her/him by saying yes there is we don't appreciate you…

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Susan Vaughn

Dec 4, 2023
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This is my third time in this family Dollar it just came a long way the young lady I do not know her name but somebody needs to stand up to the people in this neighborhood this young lady treats everyone nicely from what I see she likes her job and is great at it now she deals with a lot I believe she's security and I'll tell you the stories in a long way and the last month I've seen her there now don't be wrong the employees have did a hell of a job but

this girl goes above her way and the way I seen her disrespected behind her job customers stood up for her it's just crazy unacceptable I just want to say that we should do better as a community these employees don't deserve this and that young lady is outstanding so somebody please help

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Loretta proctor

Dec 3, 2023
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went into store today n worker kept huffing n puffing everytime customer came in...complaining she wanted to hurry up n lock store n go on lunch . very nonprofessional.

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Tina Barnes

Dec 2, 2023
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Family dollar on Virginia ave collegepark Georgia 30337 12/01/2023 I entered the store and when I went to turn on the next isle wich was the paper good isle there was a big box sitting wich you don’t see until you hit it mind you I walk with a cane and I am disabled I tried to upload a pic of my leg that is swollen and very bruised til it’s purple and my skin tone is dark brown so it’s very bruised to be purple at sight. ms Tina Barnes

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Lisa Amos

Dec 1, 2023
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m. every single night of the week. m. and they told me no they're closed and I'm tired of them doing that.

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Rachel Edmond

Dec 1, 2023
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On November 29, 2023. My two gandchildren and another friend went to the famly dollar store. Ths was there frst tme going into this store by their self. They went in the store to buy snacks. I have been shopping at this store for a very long time with no poblem.

The children have been with me many of times, no problems. The cashier are always laughing with us. This on cashier who, I dont know name said that the kids were stealling altho she rang there items up I have the receipt.

She call the police on them said they cant go back to the store. which the officer said they can go back just as long as its with a parent. I also say the same cashier say a man was stealing when clearly he wasnt.

I saw for my self what happened. The guy walked out the store alarm went off, true but it was…

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Colquita McClain

Dec 1, 2023
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The Family Dollar on Market Street in Wilmington North Carolina it's girl working in and around 6:58 p.m. the 30th of November she was very rude unprofessional and hung up the phone when I asked her another question 23

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Lisa Bates

Nov 29, 2023
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Yes store number 06046 white lady with red curly hair I was walking to the counter and and she was like are u ready yet. I got to the cash register she was reaching for stuff on the side of the basket instead of what was in front like I was hiding it then I got cash back I card can I please have two 10s she said I don't have change and I'm not opening my drawer again she said matter of fact I don't even give cash back this early with a very rude attitude

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Paulette National

Nov 29, 2023
0

I was told that I cannot exchange a item without the receipt. I have been told that several times by the manager. I know I can't get my money back but I can exchange it. Can you please tell me about this situation.

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Ericka

Nov 28, 2023
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The family dollar on Rodney French Blvd is the worse I live close and will walk to the one by Ashley park mind you I’m disabled. The one on Rodney French the ladies that work there are not greet-able to customers at all they blast Spanish music like it’s a club they never offer assistance they barely speak to customers.

They only have one person at the register no matter how many people are in the store and the milk is alway spoiled due to failed refrigeration. This is the worse family dollar from New Bedford to fairhaven. I believe someone should visit the place privately twice a week or more for a few weeks to see the way the operation goes.

No welcoming to family dollar no assistance unless we seek them out and even then it’s minimal. I believe English speaking should be promoted some…

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Patricia Ann Harris

Nov 25, 2023
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FAMILY DOLLAR STORE #12153 9510 S. Vermont Avenue Los Angeles, CA, 619-633-3900 The managers name is Ramone he is very rude and disrespectful I asked for some candles he told me to go to Al t too now I went there but

I did not see the candles and the desires I saw bags and posted but so I went back to him and asked him again he told me it is there very rudely cat races voice at me and then he went over there and he knocked candles down towards my direction that was rude and very disrespectful he needs to go back to class for customer service and get more training to deal with customers God bless goodbye

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Deborah Beck

Nov 25, 2023
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My name is Deborah and I live in Monticello Arkansas. We have a beautiful family dollar store that is so packed full of stuff you cannot walk down the isles I love going into that store but if somebody doesn’t come down and straighten the store out it’s not gonna be there long.

They need help there are boxes stacked in every aisle. You cannot even go down the aisle.

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Mary Shuler

Nov 25, 2023
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On Friday November 24th I visited store #12383 in Vance SC. There was a young lady at the register who was very nice and super sweet, and she looked like she didn't feel good. There was a line halfway down the cooler aisle.

She was going pretty quickly and knocking the line out. I noticed she was squirming really bad like she had to use the restroom and she was really pale. An older lady named Cheryl according to her name tag, kept walking by and never came to help.

After I checked out I approached Cheryl and mentioned that the cashier looked really pale and that she acted like she had to use the rest room. Cheryl then went to the front and snapped at the cashier in front of everyone and told her leave me your numbers and go do what you need to do in a real nasty way towards the cashier.…

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Veronica

Nov 22, 2023
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My husband went in to shop didn’t seeejat he needed an then went to walk out when Jody or Josy not sure of the name (manger) on duty decided to ask him what he was looking for , he said he isn’t sure an then it all started she proceeded to pressure him into telling her what he wanted.

He kept telling her he was int sure an then she told him he was rude an he needed to leave. Mite I add there was a friend on the phone who can vouch for him. He Hurd the whole conversation l.

So then I called an asked to see if a manger was in the store she said yah I’ll get her an laughed an said I’m her for what reason I don’t know very unprofessional on her end. I asked ( as polite as I could) why she felt the need to be disrespectful to my husband she said ooo my god I know that someone was going to…

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Jamie

Nov 22, 2023
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The assistant manager with the name Rebecca, Location Dual Highway, Hagerstown, MD became upset when asked twice to help a customer. She placed my items in the bag and toss them at me with an attitude. Would appreciate a phone call in regards to this matter. 3013310493. Thank you

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Donna Castelli

Nov 21, 2023
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D. ready. The cashier went off on me saying if I send someone in to buy them it's against the law. I had no idea what she was talking about. Because I said nothing she thought I was an easy target Until I returned fire.

This is uncalled for if she wants to be the police she should join the real force

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RE

Nov 21, 2023
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Your manager at family dollar in maplesville Al is rude and loud , I'm not sure why she does what she does likes she's a bully instead of taking a employee to the office to talk with her she blast her in front of the store at the counter and even makes it worse she treated the employee like dirt and when the employee try to explain she stoped her like you would a kid and the worker looked older then

the manager, she doesn't know how to talk to people what it looked like that she was out to make her quit , just think that here in our little city to deal with the people her there would have been a better judgement call on a store manager

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Seketha Hagans

Nov 20, 2023
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Poor customer service and being rude to customers.This morning I went to Family Dollars at Store07534-4750Soutel Dr.Jacksonville Fl. at 7:01 am and the cashier was rude and very disrespectful to me and was on the phone talking loud so I here her talking about me This why I will10 miles out my way for good customer service. I will let everyone on social media and network on my behalf of the bad customer service experience there.

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Susan Kenney

Nov 20, 2023
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I went shopping at your store 42 Kingston Rd MD. The man working the register was on his cell phone talking about paying his cell phone bill and using the F word a few times. I said to him I thought it was very rude and disrespectful to be having a personal conversation while he was working.

He told his friend that I thought he was rude and disrespectful. He told me he had been there for 20 days and he would talk on his phone anytime he wanted. He also said he could have me banned from the store.

I don't use that store but there is a grocery store in the same lot. I don't know his name but he was a tall African American. This was on 11/18/23 at 13:41 store 42 on Kingston Rd in MD.

I feel he should loose his job. And the store was a mess. If I was the manager I would of let him go right…

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MJ Gray

Nov 20, 2023
0

Trinity Texas, Maple street. November 18th, @2:45 cashier at open register was in back of store stocking. The employer behind counter said you have to ring the bell. I did twice. When she slowly walked to counter, I apologize she had to stop and come to counter.

She responded, didn't you hear me say I was coming. I said I wasn't feeling well and have her money to check out. She refused. She said I was rude and obnoxious. She also refused to take my money. 00 yearly at this store to be talked/treated this way. Her name was Christened.

I told her I was going to report her and she respond, I wish you would. Her co worker was in all agreement with her. I felt threatened and will never go back to this store. She appeared dirty and uneducated.

This is what you hire? I live 2 blocks from the…

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Nick

Nov 19, 2023
0

Employee is rude packing heavy items on a few bags of chips that I buy from your shore and she was mad cause I told her about it I see why the customer service is very low at your locations so I will stop going to your stores and go to the dollar tree to get my items

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Carol Black

Nov 19, 2023
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Went the family dollar in Crawfordville Ga. The cashier was talking at the top of her lungs I could hear her to the back of the store .She was laughing and complaining about a customer.She was saying that the manger Robert was telling the lady to shut up. I didn't find it entraining or funny .Thinking about taking my business elsewhere if this continues to happen.The cashier name was Patty.

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K. Smith

Nov 17, 2023
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I was in the store about to check out with a 3 year old child and the front employer started a fight. She started yelling and cursing and screaming @ another employee! She came out from behind the counter threatening the other employee in front of everyone.

Like I said I had a three year old child with me that unfortunately it scared her to tears while holding her hands over her ears! This was totally not acceptable behavior in any form are fashion. I will NEVER go back in that store again, and I will let everyone know how she looked in the eyes of everyone who had to witness such nonsense.

Employees should respect themselves and if they can't they should at least have respect for others around them! No one wants to hear Gods name taken in vain and several other choice words she spoke.…

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Brittney Abbott

Nov 17, 2023
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I am appalled and very upset over my last two experiences at the family Dollar on 1720 South governors avenue Dover Delaware. There is a new manager and the store has just recently been remodeled. This family Dollar is right down the road from my house where I've lived for over 20 years , shopped with my family a lot and have even worked at the store.

I have never encountered a manager that is this rude and very much embarrassed me and angered me. A couple weeks ago I went in to return a t-shirt that was stained on the top and pj bottoms that were too large for my son.

I did not have the receipt but wanted store credit as I was going to get other items instead and he told me no I could not return it. ) It was the Benning of October and the item was damaged when I purchased it I just…

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Destiny Mickens

Nov 14, 2023
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Good morning,

My name is Destiny Mickens. I am emailing with great dismay for a terrible encounter I had this morning at your Family Dollar location at

7 E 16th Street Richmond, Va 23224

A member of my family, Lorenzo Harris, was told as soon as they walked in the store this morning that they could no longer come in store. He was given no explanation whatsoever, which was quite odd and confusing because he has been coming to that store for years.

Shortly after, I came to the store with him to speak with manager to see what was going on. Manager was very aggressive and had such an attitude when I asked her why he could not come inside the store anymore. She said nothing at first, then said he be in the store stealing. I asked her where did that come from and could we see the tapes…

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Noel

Nov 13, 2023
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I came into the brazoria tx family dollar at around 215 pm as I was walking I saw a young dark haired white women on the baby isle sitting on a box of diapers on her phone...this is not the first time iv seen this at this store

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Adam Chrone

Nov 13, 2023
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At the front street location in Plainfield Nj there is only one employee that insists people leave their bags up front. I’m not comfortable with doing that because it isn’t safe or protected and it’s full expensive backpack and I don’t steal.

Either come up with a safe way to check bags or tell her to stop it. She’s also mean to customers, she just likes to boss people around. A bag nazi.

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Cassandra Vasquez

Nov 13, 2023
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Good morning I went in the Milbridge Maine location a week ago last Monday around 11am 11:30am, the only worker at the time was the manager Kayla Stanley. I either left my wallet in the register or dropped it in the parking lot where I was told there was no cameras.

I had a little over $200 in mybeallet cash. The manager said she would look the following day as she would be going in for other things. Tuesday afternoon I get a message from her saying she saw a male who is a local in the area throwing my wallet in the dumpsters.

She told me his name and everything. I made a report and Wednesday the police went to see the footage as she told me she could not show me without police or permission from her district manager. When the police went to look they said that they were told by the…

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b jones

Nov 9, 2023
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I use a scooter to get around went to 5369 w 10th 46224 indianapolis entered the store and was a schocked their was items thrown everywhere isles were so cluttered could not aceess the back of the store was full of empty boxes blocking the isles their was boxes on carts blocking isles,freezer section had expired items I WAS APOLLED when i inquired is there anybody working shelfs were empty boxes on shelf empty. i WANTED TO TAKE PICTURES AND POST ON FACEBOOK TELLING PEOPLE TO STAY AWAY THAT STORE IS A FIRE TRAP

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Linda Ricci

Nov 8, 2023
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I've been going to this particular Family Dollar for several years now and for some reason, things started to change. About 3 years ago, the store workers became lazy, not stocking shelves and poor attitudes towards several customers. The store has become very dirty, shelf items were not stocked correctly and when you need help, the store workers would just point to where the products are.

Instead of showing the customers. When you call the store, no one ever answers. Just recently, I went in this store needing eggs and there were 4 opened cartons of eggs and they were cracked and broken and sitting in the refrigerator rotting.

Causing bacteria with a bad smell. I brought this to the attention of a store worker and I don't think she'll do anything. 5 days later, I went back and those…

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Kimberly Rose

Nov 8, 2023
0

I am/or was an employee of family dollar in Springfield Ohio, roughly 3 weeks ago I was suspended for my drawer being short. The store manager Carla Deyo has yet to contact me about anything, I have not stolen from my employer nor would I.

I would like to have my job back. I am 52 years old and it's hard to find good jobs and I truly enjoyed working there. Please have someone contact me and let me know what to do. 937-244-0019

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Rebecca

Nov 8, 2023
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On 11/07 I made a purchase and the cashier / assistant manager asmir or Asim at the North Broad St. Elizabeth NJ location in the evening and was not asked if i had or wished to use my family dollar app charged me and I was not able to use the coupon i clipped.

He wanted me to return my purchase than repurchase and use the coupon but I decline that offer, because I had to wait several business days for my money I debited to my card.. He said he could not help me and did not apologize.

He has bad customer service skills did not apologize. Walked away.

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Brandon Ford

Nov 7, 2023
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I was recently banned from the family dollar store in plain dealing Louisiana because I went into store picked up my item and a phone I was abt to purchase but when I got to the counter I noticed my wallet didn't have any money in it so I asked them to roll da cameras back and da lady argued with me nobody touch my wallet her name was Sandra then

I went checked the truck I was riding in that's where I found my wallet the guy I was riding with had gotten my wallet so I went back into da store telling them my wallet was found but da money was gone In one spot I had put back for other reason then Billy told me to shut up or leave the store and my reply to him was what you mean shut up im talking abt my wallet and

my money missing I was very upset when he told me to shut up so I left…

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Sherry pope

Nov 7, 2023
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Checker passed drugs or something to my boyfriend while checking me out. He had just got checked out in front of me.

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Roshiek

Nov 7, 2023
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Well I went to the store on Sunday afternoon, I bought 12 roll of toilet paper which cost $3 dallor bologna cost $1.62 bread $1.29 some candy that cost $1.25 can of chills cost $2.29 she said it total up to $13.97 but charge my card$ 24.89

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Michelle Price

Nov 5, 2023
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I made a purchase with cash back the sale person folded the money in my receipt. I put it in my purse. 00 was mulated it had been split in half and taped as well as one corner is torned off.

I contacted the store to which I was handled by a very rude sales person telling me so what u want us to do in a nasty tone. I asked to speak to management who refused to come to phone stating she was busy in the office. This is very unacceptable.

I have my receipt to prove I got cash back. There's no way they should accepted this bill let alone passed it on to another consumer. 00 . In this day and time with things being that they are I can not afford to just throw money away.

And to add insult to injury I had to give my grandchild a empty Birthday card.

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Ann

Nov 5, 2023
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I work at family dollar my store manager have employees going against each other he is a evil person he don’t like his employees he be in there picking with the employees an telling the employees business to the other employees he be giving people 2 to 3 days a week to work an give the employees he like more hours the store was shut down for a whole month an a half I don’t understand why he is still working for you guys then

when you tell him something he look at you like you crazy an don’t say nothing it’s like he like drama or something don’t nobody like him even the customers he have employees fighting the customer an getting smart with them here is the address 1220 n 25th street Richmond va 23223 something has to be done about this he is stressing every body out an that’s not a…

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Lanny nelson

Nov 5, 2023
0

Store would not honor sale price listed in flyer because she said it ended at 5 pm and the flyer does not say thay

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