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Family Dollar

1.0
3,766 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Rosanne Barnes

Jun 24, 2023
0

Family dollar employee approached me in the middle of store accusing me of steeling I said no I put in the bag Because it was all small stuff. Well she said you fucking bitch get out of my store right now kept on calling me a fucking bitch white trash get fuck dumb bitch before I call the cops. She was very unprofessional.

I told her to follow me up to the register and you will see I am paying for everything she said no you white fucking bitch get out of my fucking store before I call the cops. Store number 11061 354 main st Indian orchard, ma 01151 I will call my lawery on monday and file charges gets her and the store.

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Maria Davila

Jun 24, 2023
0

On family dollar store ad it says Dr Pepper products on sale three for $12. I went in store to buy a Dr Pepper 12 pack a Mountain Dew 12 pack and a crush 12 pack and she told me the lady at the register that I could only get Dr. peppers.

Why would the ad say all products and she would not let me get but only Dr Pepper that isn’t fair

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Lakeisha Lewis

Jun 24, 2023
0

I am filing a complaint due to not being fully informed about the requirements of purchasing a product. I purchased a prepaid cell phone, Verizon Moto E for $74. I was not told that the only way I could use the phone was to purchase a phone plan prior to activation.

I was told that if I purchased the phone, and already had a plan that I would be okay. The next complaint is when attempting to set up the phone, one option for phone screen lock is index finger for security.

That option was already previously used. The phone was purchased as new/never used. How can I get reimbursed? I understand Family Dollar Corporation has a NO RETURN POLICY ON CELL PHONES. Motorola Moto E (840023202995).

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EVERYONE

Jun 24, 2023
0

4 (BILLION).. B for BILLION ! yet your unable to return a cell phone (2) minutes after purchasing. 37. This CHEAP CHICKEN SHT store chain should be CLOSED permanently before more of the General Public falls into their Greedy scumbag theiving SCAMS !

No WONDER these White Collar Thieves enjoy $200,000 cars and have (4-5) Vacation homes worth MILLIONS ! THESE POS's are the SCUM OF THE EARTH !

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Leighann

Jun 23, 2023
0

Manager is so rude! We were standing in the line where she was checking someone out and when she got done she just walked away. I asked her was she going to check us out and she said she wasn’t allowed to check anyone out because she is the manager.

I said I will not be back there to shop and she said good! Very unprofessional!

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Melea Dickerson

Jun 23, 2023
0

I was bullied and harassed at family dollar tonight trying to purchase items for myself please get in touch soon

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Jan M Rohrbaugh

Jun 22, 2023
0

Store #9184 in Utica OH has a horrible record of closing the store early due to staffing issues or "server is down" as per hand written notes on the door, for several days at a time. Why are they the only business in town that cannot operate due to technical difficulties over and over again.

You'd think they would fix it so that it is not a repeated failure.

Also, it is frequently out of stock of items very soon after refilling shelves with there being no replacement shipments for several days at a time. This is a small store that has never been successfully run with consistent managers.

The stocking of products sometimes just sits in isleways for several days not being put away due to lack of space because the building is small. So either they get too much of some products and not…

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Rhonda Steele

Jun 22, 2023
0

Visited the family dollar on Southfield and Schoolcraft. Asked about a charge on my Bolland the girl behind the counter was very rude and obnoxious. Talk with manager that stated the Dr pepper pop I purchased was not on sale but there was a sign that clearly stated they were.

He told me the were wrong on sale and didn't appear to know what he was talking about. The girl then proceeds to say she betta get out of here before it's a problem.

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Tykehia Allen

Jun 21, 2023
0

Moundvile, Al family dollar has no air conditioning, the manager is a drug addict, very unprofessional, we don’t have a schedule we come when we get ready. Employees such as Linda Wiggins & Gia give products for free to their friends. The whole store there is a mess

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Beatrice G. Torres

Jun 21, 2023
0

Araceli Yvette DOB SEPTEMBER 22,, 1986 your assistant Manager Family Dollar at 5300 Doniphan El Paso Tx 915-516-6086. Asst Mgr. Will never ever let you exchange, nor return, nor give you credit for anything purchased at this location. Some other stores have to do her work she refuses so why is she a mgr at all.

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Mark peeples

Jun 21, 2023
0

I was treated very unfairly by the people in the store the store manager was very irate and she was very rude she had no customer service skills nor did she need to be working directly with the public she cursed told me what I can or cannot say in her store and made me feel as though I was single out I do believe that I was treated on family and I will be pursuing legal action

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Timothy King

Jun 21, 2023
0

5 employees joking and eating behind the registers and only one one working the registers. They also let someone walk out without paying.

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Jose

Jun 20, 2023
0

Store number 09238

135 Nw 2125

Y’all better get your manager Ms P I will beat her ass she is rude as fuck a fake as Christian . Y’all need to check up on y’all stores and employees cause y’all manager will get fucked up

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Tyrone Moses

Jun 20, 2023
0

My name is Reverend Dr. Tyrone Moses. I am very very disappointed in the service that I received in the way that I was talked to the employee use profanity with me. This is at your Detroit Michigan store on grand river. Just passed Láhser Road.

I want this situation taken care of immediately or you will be hearing from my lawyer it caused me to be sick for the last four days because of my blood pressure going up extremely high, I am on six different types of blood pressure medication. This young lady she raised her voice at me and I returned.

It just asked her to please wipe off, the conveyor belt where I guess some Child head through and slung a lot of bubbles on there and I just ask her to politely to wash it all if you cannot wash it all but you just wipe it off before I said my food…

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Susan

Jun 20, 2023
0

Someone needs to please get some air in the family dollar in barnesville ohio 43713 this place would be a better place if there was actually some air conditioning cant ever spend time looking cause all you do is sweat just standing in there i feel bad for the workers thats so rediculous so please look into this or that store wont last cause people are sick of it .!!!!

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Brian Clark

Jun 20, 2023
0

I have a complaint about the family dollar that is on the corner of west Beverly and hays Ave in Staunton VA it sits directly across from valley mission and I am tired of me and my family members being harassed every time we go there by the people that live at the mission every time you go there you can't even get in the front door because everyone who lives at the mission is posted up at the front door where there is an electrical outlet and

everybody is charging and on their phones and you can't go in the store or come out of it without being harassed for either money or cigarettes a ride or people bickering with each other if I have my children with me they are subjected to hearing the cursing or seeing the drug deals in the bottom of the parking lot there is absolutely no sense in…

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Tammy Jackson

Jun 19, 2023
0

When I entered the Bruce, MS location today, the employees had a local r&b station on. The music was entirely too loud, I couldn't hear my sister talking to ,e in the store. The employees were huddled together on one isle looking at their phones.

There was only one cash register open and the store was busy, there was a line of customers across the front of the store.

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Tanya Blaylock

Jun 19, 2023
0

I was at this location 3323 W Northwest HWY, Dallas, TX 75220 on 6/18/2023 @ 2:30pm. I was in line to check out , the line started to back up so a young Hispanic male opened a 2nd register by saying I will take the next customer.

I was the next customer. Then out of nowhere a Hispanic male customer just jumps in front of me. I then said to your employee that next in line means just that, the purpose of a line is for fair treatment.

It’s called first in and first out. Your employee then tells me, he don’t see what the big deal is. I said with that attitude I don’t see why your in customer service. Needless to say, I will not spend my money where I’m disrespected.

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Lance D. Lewis

Jun 19, 2023
0

I came in today as I do everyday to get juice and put funds on my card. The clerk rang up my juice and slim Jim's and then added the money on my card She then says the receipt machine is not working.

And I said I need a receipt in case something goes wrong putting the money on the card. " The manager started to leave and j ashe to speak to him and the clerk says he is right there and hd was actually trying to leave.

He heard the conversation and he told me there was nothing he could do about a receipt. And I explained that if the money doesn't appear on my card how will I price I was here. BHe took his had and waved at me and said I know you're not getting an attitude and walks off.

Another lady comes and figures out that the receipt machine has the tape in backwards and proceeds to fix…

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Natalie lee

Jun 19, 2023
0

I bought a bottle of odorbon. I got home and I smelt of it and it smelled bad an ugly skunky smell. I tried to return it the next day with my receipt the cashier was rude loud and embarrassed me and said I put something else in it and that she would not return or exchange the product .

That they don't have to honor any return policy . She would not give me her name. I want my money back , more now gor the way I was treated and disrespected and belitteled in public.

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Roberto Reyes

Jun 18, 2023
0

I called Family Dollar in 147-29 Union Turnpike, NY USA, (718) 674-7887, spoke with seems to be a manager on 6/17/23 and asked him that I bought a foster grant eyeglass 5/2023, broke and I heave a receipt when he asked. Manager that mighty told Me to come in, when I came in noticed he was cursing a young male employee for not answering his phone when he called 20x.

Manager looked at the glasses and told me He can’t do anything as I broke the glasses, my complain is why he asked Me to drive a few miles as he could have tile me he can’t do anything’like over 30 days or something’s he wasted my time- Not shopping and not recommending anyone to shop in Family dollar ir Dollar tree from now on.

It’s only $10 and he should just told Me over the phone can’t do anything and that was good enough…

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Melissa Rodgers

Jun 17, 2023
0

I was just in your North Dixie Dr location in Harrison township (Dayton Oh) and witnessed the most humiliating, disrespectful behavior out of the store manager. I do believe her name is Antionette or Annette. There was a gentleman that came in the store and asked the clerk ( Ms Antionette) if they give cash back.

Her reply was loud, rude, she said… Fu*k No we do give cash back at this location. She then said you have to go get it out of the ATM. So the young man went over to the ATM got money then went back to the cash register and a different woman waited on him.

She was polite, respectful as she should be. He kindly asked her if she had change for a $20. She then kindly told him he would have to buy something in order for her to give him change . Then all of a sudden I heard a roaring…

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Rosalind Johnson

Jun 17, 2023
0

the other family dollar is on Samuel I was supposed to put two week notice in but they just took me out the system no warning

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Lakendra Poole

Jun 17, 2023
0

On June 15 2023 Myself and my family went family dollar on Kurth Dr(11652) where I was approached aggressively by an employee by the name of Dorthy Robinson and she preceded to tell me that she had a problem with me . The very next day I went back to this same store because it’s the closest store and this time she was rude and curse at me and my husband.

She then tell me to step outside to fight! This is very unacceptable and disrespectful. I will not let myself or family be harassed by this person so I have chose not to shop here anymore.

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Gustiva

Jun 16, 2023
0

Gates and broadway This family dollar has come along way with new staff and products but the security guard at the door / light skinned tall man with braids or dreads that has been there over 2 years is the worst he yells and argues with old woman curses at kids and fights the men that stole something in front of children!

The whole store has to wait in line while he beat up on a old man for stealing! He needs to be fired! All he does is sit on his phone watching videos and talking and yelling to his baby mother loud on the phone he is more of a liability than asset someone will file a lawsuit over his action!

This is the family dollar on gates and broadway Bklyn ny

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Evelia Ramírez

Jun 15, 2023
0

( 06122) . And she is very loud and very rude . She calls out people for any little thing. She is very demanding. On one occasion she insisted that I take i use one of your coupons. I had my hands full and hadn’t had time to cut it out from the flier and then she - very rudely told me .

“ cut it, it’s not my job to do it . You want to use it you cut it and give it to me” . She yells at people from other the aisles. And she is very pushy too. I don’t know her name but I know her hair is dyed a dirty blond color .

The other people there are a lot nicer than she is.

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Christo Robinson Jr.

Jun 14, 2023
0

I been to the Hospital a lot due to my Mental disorder and I have stomach Pain and Diarrhea I have Crohn’s decease and I been escorted out plenty of times due to me being Mentally Handicapped and the manager in Killeen Texas are very rude I got banned from 1 Family Dollar Store in Killeen the rest of my life and the store kind of close to Bushes Chicken and other stores I don’t know about.

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Sharon michael

Jun 13, 2023
0

Twice for me and once for my husband. I don't know what tax was. 00$ and some change. 00$. The manager was there and she was very dismissive. I want my money that is owed to me.

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Monroe Bohannon Jr

Jun 13, 2023
0

Came to store #06830 at 7439 Vine St Cincinnati, OH. Im a Police Sergeant of 36yrs,n she is one of the worst employees I've come in contact with, I just want wat I paid for!!! Bohannon

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April Acolatse

Jun 12, 2023
0

Friday June 9th I went to family dollar store off goldenrod Orlando Florida. I went in the store about 2:20pm. I was looking for a specific soda that my daughter wanted but the did not have it.

however I did see another brand sunkist soda which was on sale for 3 for 13$. there was also a coupon from app saying 3 for 11$. so in total I bought 6 12 pack of sunkist soda. I got a set for 3 for 11$ and assumed the other 3 would be 3 for 13$.

I also bought other items. as I was leaving the cashier said I couldn't take the cart outside which was unheard of. I'm disabled and I'm not able to carry heavy things. my daughter was with me but that's beside the point.

I have neuropathy and a skin disease amongst several other health issues. when I got in the car I looked over my receipt and realized…

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HFire

Jun 12, 2023
0

Let me get this straight A 130lb at most male can just about if not threaten you with bodily harm because that's your policy!?? That everyone that works for you is a professional crime solver and crime spotter!??? That having a cane and walking slow with a bag in a store with camera's all over the place and this employee is the that stop's crime!??

This happened at store on Florida Blvd in Baton Rouge Louisiana. If that's the case that a employee is trained in the art of criminal activity and the ability to spot a criminal. We'll then someone is in the wrong line of work.

Because there's a few out there that would pay top money for someone like that That the name should be changed to how to stop a crime and spot a criminal

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susan A murphy

Jun 12, 2023
0

I want to complain about a manager or assistant His name is Jeff at store on us 1in Daytona beach fl just south of isb On Saturday 6 - 10 - 2023 I was in store doing my every two week shopping the bag I had with 6 wine coolers in them broke at the door before I got out I told the cashier what happened and while I was doing that apparently some of the bums outside picked up the ones that did not break he always gas bums hanging around The cashier called him and explained what happened and

proceeded to say " sorry about your loss " very unprofessional and inappropriate I returned Sunday to talk to him get his name and number to his cooperate office He called the police for what reason I don't know I think because I told him I was going to report his behavior I am the type of custermer you…

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Elizabeth Jackson

Jun 12, 2023
0

First and foremost why do we have to drive up to see employees siting outside the store. I feel like the community do not want to ride up on people sitting around outside we have to already deal with pedestrians walking up.

The most the employees argue with the customers it is so embarrassing to walk in a store where people talk to you with so much disrespect especially when you are spending your money. I am talking about the Family dollar located on Woodley Rd in Montgomery Alabama.

It is the most ghetto place to shop. I rather drive a lil further down the street to another store before I walk in there again

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Carl Smith

Jun 11, 2023
0

The employee at store number 5820 was very disrespectful unprofessional to customers. She was cussing at one of the employee and customers. I asked her what was her name and her position she told me to figure it out. She refused to give me her name and her position title.

I checked out at 2:40 6/11/2023 I need to talk to someone about this.

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Schletha Moore

Jun 11, 2023
0

I was in a good mood when visited your store 6/11/23 apx. 11:40 got a few items for my dog Now the associate BAMBI is not at the counter so I'm waiting.... now I'm thinking She knows I'm in here ok I ring the bell no SERVICE still waiting BAMBI don't come to the counter until her friend comes in to the counter and

BAMBI goes straight to service HER FRIEND so I say Excuse Me I been standing here She said I don't have to have an attitude I said I don't have an attitude but I've been standing here She said I haven't been standing there that long, acknowledging that she had been ignoring my presence but continued to service her Friend and now I am getting an attitude as she continues to slick mouth as if she is the owner of me and

the Family Dollar I ask can you just ring me up so I can get…

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Diondra Milton

Jun 11, 2023
0

I am requesting to speak with customer service personnel or district manager of the Family Dollar located on Highway 31 East of Tyler Texas. Passing through to get to our destination, my 5 and 8 yr old children announced they had to use the bathroom.

We came up on this location, got out where another customer held the door open for us to enter. You can leave. ”I clarified “so my kids can’t use the bathroom? ”Her response was “nope they cannot. ”I asked are you accusing me of trying to steal because I’m black?

I’m not even from here and my kids have to go to the bathroom. She repeated herself again “I don’t care. ” My kids jumping around with the dying need to use the bathroom,I asked for the district manager name,she refused to provide.

I asked for the number to corporate in which she…

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Keisha McKnight

Jun 10, 2023
0

There is a lot of expired food in Family Dollar on Librety St in sumter

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Donald Smith

Jun 10, 2023
0

00. 95 at Walmart. Why does Family Dollar rip people off like this. This bothers me. Donald Smith

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Heather

Jun 10, 2023
0

Family dollar in BEARDEN ark about 10 mins to closing a employee allows 2 people to enter to enter the store and walk out with several items without paying for them.

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Claudette

Jun 9, 2023
0

I Walked In After,An Interesting Experience, Before, AN TALL MAN An Employee, SAID LOUD ENOUGH FOR ME TO HEAR,

SHE CAME BACK

I TURNED TO SEE, WHO HE WAS ADDRESSING

A FEW WEEK EARLIER,I PURCHASED SOME ITEMS, With FOOD STAMPS, I HAD TO MUCH , AND HAD TO RETURN SOME ITEM, THIS PERSON GOT.UP SET.ABOUT.IT

THEN ON THE 8th I WAS IN THE STORE,

IT IS A Good STORE, FULLY STOCKED, ONE OF YOUR STAFF, A Tall GUY ACTUALLY SAID SHE CAME BACK

I am not a homeless Person, Nor was this his store

Why should I not come back

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Kenneth taylor

Jun 9, 2023
0

I was in store #7108 last night at 1159 w. Broad st. Columbus oh. 43222 around 845. While I was shopping I heard the cashier talking detogatively to some girls about people using food stamps. 00 worth of food rang up I used my EBT card.

I said can u take the cart out to my car and bring it right back? He said no. I teasingly replied, well I'm gonna! He said you'll never get out the door with it! I said man I am disabled.

I've come here for years. U know I'm not some homeless person trying to steal a cart. I have frequented this store for years and have seen him on many occasions. He knows I'm not a vagrant. I took my things, all that I could carry to my car and came back to get the rest.

2 of the 3 doors were locked so u couldn't get in or out. I've never been treated so badly and never…

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Nicole Hearman

Jun 7, 2023
0

I have been shopping at Family Dollar in the next city over for over 15 years, so I was extremely pleased to find out that we had our own store opening up here in our small community (store #13325 in Burns Flat, Oklahoma) Unfortunately the management is awful. I myself have heard the store manager (Linda) as well as her assistant manager (Amanda) making racist remarks.

She talks about customers and other employees right in front of everybody. My cousin is employed there and has told me on several occasions how she brags about being friends with the district manager, Zach. As well as the manager above him, Brian.

” She even had a complaint against her for calling the milk delivery man the “n word” Some other things I have heard make me sick to my stomach and it makes me really sad that…

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Dwayne Lindsay

Jun 7, 2023
0

The Store # 05787 Has Not Been Open In Days in Magnolia Tx. Just Curious As To Why....I Know That The Management is Very Poor There...Tx.

Concerned Customer Thx

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Earl mack

Jun 7, 2023
0

I like to start off by saying that Family Dollar is a thief I am a resident in a nursing home I went to one of their stores and they stole $40 for me when I try to get it back nobody called me back but one of the cashiers in the store know exactly what happened and she tried to help but nothing came of that I'm in the process of suing Family Dollar now so

hopefully that $40 will turn into $20,000 thank you Family Dollar for not doing the right thing your panties are not that damn big but you can't be brought down.

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Sarah Shidler

Jun 6, 2023
0

During my visit to the local store, I purchased a confirmation card. I placed it on the counter and entered my debit card into your machine. Your machine prompted me with questions. Cash back? I said yes. 50 charge I said yes.

00 cash back and agreed to pay the fee. After my transaction went through, I picked up the card and waited for the cash. The drawer popped open, and I quietly was standing there waiting on my change when the Family Dollar employee threw her hands in the air and in a loud voice stated " Are you kidding me? You can't read?

" I said excuse me what did I do wrong? She then hits the computer monitor with a small scrap piece of paper about 3" x 5" that said in cursive ink pen small writing "please ask before selecting…

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Elle Smith

Jun 6, 2023
0

A customer poured hot espresso on me cause I walked near her car to get to mine so I say sorry and and then walk back to the coffee shop get more coffee and the owner or manager of family dollar on Wayne ave followed me into the coffee shop and yelled at me to stay away from her customers so I said no if I’m assaulted I will speak my mind after that I go back to my car and

she is out there with 7 customers all harassing me and using slurs (I’m tatted and pierced color hair) I told her I was calling the police and she threaten to pull me out of the car then hit our car and said just leave so we did and I am pressing charges if this is the people who run your business then your business will be run into the ground.

You really need to work on the people that work there. I get that it’s not…

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Mateo

Jun 6, 2023
0

I arrived several minutes early at this family dollar location 3542 South Archer Chicago IL. While I was waiting for the store to open the Manager arrived and told me to leave the property. I told her I was waiting for the store to open so I could buy some stuff.

She then proceeded to insulting me repeatedly and threatened to do me bodily harm with a bat if I didn't leave. This happen on June 6 2023 at around 7:50 am.

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Felicia Black

Jun 6, 2023
0

I sent a long email last night never received an email confirmation back. So I’m wondering if I need to resend it? My other email that I sent the first message is frliciapadgett29@gmail.com

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Felicia Padgett Black

Jun 6, 2023
0

I was hurt in one of the stores on Memorial Day. I went to the ER the very next morning and also went to get the receipt for my ring that broke during the accident. I was told to call the 1800 number by the mgr at the store where the accident occurred.

I’ve been call that 1800 number since I was at the ER leaving messages after messages. No return phone yet. I also left a message with customer service and sent a fax of everything in writing still nothing. I’ve contacted an Attorney and also the News waiting to be interviewed about what happened.

I will not be shopping at Family nor any of its affiliates in the future!

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Rebecca Garcia

Jun 5, 2023
0

The employee at family dollar store on maxey rd are rude and most of us are struggling with money and this people didn't want to take my change. My kids need to eat and all I have was change on me.

No one should refuse to take any change if that's all some people have. Especially when most of us have kids to feed.

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