Family Dollar logo

Family Dollar

1.0
3,822 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

Family Dollar logo

Renee Rosetto

Jun 4, 2023
0

The manager at the store was rude. I took my scooter Inside and walked to get ice cream went to the register and she told me that I cannot bring my scooter inside I told her I'm not leaving it outside it will get stolen I ll put it by the register she said " that's not her problem and

I will not be telling her where I can leave my scooter" I said ok well if my $1000 scooter gets stolen then it will become your problem. Paid for my stuff and walked out. She had an attitude from the get-go.

Family Dollar logo

Jasmine hogan

Jun 4, 2023
0

I’m at the register is a long line ! I’m talking to my cashier and her supervisor asks her did she scan the juice as if I’m trying to steal but if she was paying that my attention she would’ve saw it was already scanned I asked her her name she ignored me I pulled out my camera she covers her face and run !

Now my problem is this is not the first time she has not only disrespected me but most definitely stereotyped me ! I come in family dollar faithfully I don’t steal or none of the above so it was weird.

This was not our first interaction! I was walking with my kids before and she had a problem with that ! I’m a very respectful person I do not tolerate disrespect or racism of any kind then she tells the cashier she’s wrong the cashier didn’t do anything you did loudly and

I respond and…

Family Dollar logo

Rochelle Cummins

Jun 4, 2023
0

The woman who was supposed to open at 8 was standing outside talking to someone in a car at 830 a d kept saying she would be there in a minute to open the store. This was the family dollar on 5440 Prospect Ave Kansas City, Mo.

She also had an attitude when I looked at the times they were supposed to be open. She said she knew it was supposed to be open already. We just needed some dramomine. We won't be going there again as long as she works there.

Family Dollar logo

Lillian M Schoolfield-Orji

Jun 3, 2023
0

Went in family dollar today to get bread. I shop there all the time but TODAY the sales clerk said I couldn’t bring my purse into store. How STUPID is that , that you can’t take your purse in a store.

I am NOT a thief. Never have been one. And I always have same purse when I go to any store, that one included. It’s not like I had a duffle bag or something. I have never heard of such madness.

Now Family Dollar is gonna try to control the size purse you take in the store. Are y’all gonna cover someone taking our purse from the car or breaking the window to get I the purse???? This is a bit much!

Do y’all NOT have cameras in the store???? I understand kids not bringing backpacks and such in but a grown butt woman being treated like a criminal at the door because of her purse is…

Family Dollar logo

David Edwards

Jun 2, 2023
0

The store in Savannah Ga on Oglethorpe ave. Closes whenever they feel like it. It is now 7:40 and they are closed for the rest of the day. The employees are currently standing in front of the door smoking cigarettes.

The inventory is non-existent,the prices are wrong, poor,poor example on a community store! Something needs to be done!

Family Dollar logo

Debbie Schwartz Schwartz

Jun 2, 2023
0

I bought a shirt for $7 a pair of pants for $10 and when I told him I couldn't wear them and took them back I got $9 and some change and here I spent $17 and some change on those clothes why that means they got a shirt free that's not fair to me I'm a senior

Family Dollar logo

Jessica

Jun 1, 2023
0

June 1, 2023 I’ve been a customer for store number 06413 in Pompano Beach for over 25 years I was discriminated today in the store. You have a Haitian manager who laughed in my face and gave preference to one of her race from Haiti, I have seen her miss treat employees there that are American born and I would like to speak to someone because she is very rude.

I go to Family Dollar four times a week and I spend more than $25 there every time I go I’ve been going to the same store for over 25 years . I need someone to get in touch with me.

This is not right the manager that was on duty. Miss Vanessa is on maternity leave. I have not seen her. She is a very nice manager never had an issue with her but the Haitian manager you have working during the day she’s very disrespectful.

You do not…

Family Dollar logo

Tree J Kadayso

Jun 1, 2023
0

I applied and was hired in one day to work the "Work Today, Get Paid Tomorrow" as was advertised on your front door. THAT IS NOT TRUE! Today is June 1, 2023 and I only worked for 1 1/2 days because the store manager named Monica at the store located at 801 W Pierce St in Carlsbad NM began yelling at me in front of other employees and customers.

I have NEVER been treated like this EVER by another employer. I have attempted to reach her five times and she will not help me and I went to the store for help BUT she hid from me. Today is a week and I have NOT gotten paid, in fact she didn't even register my name or account and has not given me my hours worked.

I will be filing a complaint with the Attorney General's Office in Santa Fe NM. It is against the law to keep the public unpaid for…

Family Dollar logo

Brandy Harris

Jun 1, 2023
0

I went to family dollar on Lorain Ave in cleveland ohio store number #4807 at 9:50pm. The store doesn’t close until 10pm. I repeatedly knocked on the door and the manager and workers refused to open the door as they stood behind the register and laughed and sat on their phones.

There was also another customer who was at the store at 9:40, 20 minutes before closing and the refused her as well. If it is advertised that you are open until 10pm then customers should still be serviced before closing time.

If not then it should be advertised as a different closing time. That’s false advertising and misleading to customers and I will be calling corporate. I find it very disrespectful and disturbing that family dollar would have employees and managers like that working in their franchise.

No…

Family Dollar logo

Joyce florence

May 31, 2023
0

I am new to the neighborhood and I visited your family dollar today 05/31/23 at 12pm. Store # 06602 2010 Atlantic ave Brooklyn. There was a young lady on the the register that was very nasty. I asked her for an item she told me I don’t know what you talking about with an attitude when I explained she said check in the aisle with the pillows miss.

As I was checking out she was cursing she has to get the f out of here it time to go home. Don’t think I will visiting there again first impression sucked.

Family Dollar logo

Amy M Young

May 31, 2023
0

I have a complaint against store manager “Sasha” at the Family Dollar store located at 69th Street and 17th Ave. She has denied me entrance at this store for no apparent reason. Further she claims that she does not have to give me any reason at all for denying me access to the store.

This is very frustrating and troubling to me. What is really going on here? I’m very upset, and would like to have some explanation for this action. Ignoring my complaint will force me to take further actions with an attorney.

Family Dollar logo

renita caldwell

May 31, 2023
0

Hello the cashier's are rude and thay have nasty attitude's and I think that need too be fired and get some friendly cashier's at that store you have two that are very rude one name is Christy the family dollar store #10263 30N. Coleman Blv Concord NC 28027 the cashier's are very rude and doesn't have any manners thay don't speak to you when you walk in the store thay don't make you feel welcome at all thay need new cashier's at that store I will not be going back treat people like you want to be treated have them too are just nasty and

thay both act silly from Ann Caldwell

Family Dollar logo

Matildia Sherrod

May 31, 2023
0

On May 30, 2023 at approximately 5:00 pm I walked into the Family dollar store on Landover Road in Landover Maryland and all I smelled is gas, I left the store because the smell was so strong I could not stand it. Every time I enter the store it is always dirty and not stocked.

The workers smell like they been smoking weed. I try not to go in there much because of the way the store. The music they play in the store has a lot of curse words in it. The store needs to be shut down.

Family Dollar logo

Robert Griffin

May 31, 2023
0

Location on 10th Street by Georgia and Amarillo The clerk was having an issue with a vendor and was quite rude to the vendor and then when we tried to check out immediately after she pushed through everything so fast I didn't manage to get my phone number put in before she was giving me the total you know to use the smart coupons and such I stated okay now you can go back and

let me finish putting in my phone number because you're in too much of a hurry she informed me how rude I was for saying that and continued to be rude from there this is not the first time we have had issues with this particular clerk short woman looks like a meth head dark hair very skinny.

Family Dollar logo

sabrina

May 30, 2023
0

I was at Family Dollar today, and I was pushed by a sales associate name Cody. I also spoke to the manager, Joey. Cody was very irate cursing me and continue carrying on. I need someone to please contact me regarding this matter.

Joey, who is the new manager when I called and ask for corporate information he hung up the phone on me.

Family Dollar logo

Mrs Jenkins

May 30, 2023
0

Ashley at the Riverside Texas is not pleasant. The second time I've been there, and she smells of alcohol. She never acknowledged her customers nor thank them. When I spend my money, at least thank me!

Family Dollar logo

Thelma

May 29, 2023
0

It is inappropriate and very rude to be waiting on customers and be on your phone with the loud speaker on. The was on the phone while she was waiting on customers.

Family Dollar logo

Shay Johnson

May 29, 2023
0

Very disrespectful to my mother who is senior with a disability the manager shouted and threatened my mother this is our local family dollar I’ve been coming to that exact location since I was 12 I would like to speak to the district manager of store #04733 8655 N Telegraph Dearborn heights, MI 313-203-1251 I strongly feel disciplinary action should be taken place my mother did not deserve the disrespect in front of customers and being talked to as if she was a child

Family Dollar logo

Teddy Denton

May 29, 2023
0

85 on the shelf. 85 for the item. 85. Her name was Bonnie. She told me she had to get the manager which she did. 85 for the item. 85. When I called back to the store to make my complaint Bianca the manager that made the decision on the price told me to talk to her manager at 11pm when the store is closed at that time and

she lied about being the manager either on the phone or I'm person when I made the original price complaint. Bonnie the Checkout clerk did nothing to help resolve this matter even though she knew it was false advertising

Family Dollar logo

Robert K Vukovic

May 29, 2023
0

I live in Salton City, California. Our local Family Dollar store is an unmitigated disaster and has been almost from the time it opened. There's been a significant turnover of employees, and managers since the beginning so I doubt there's much on-the-job training and/or continuity.

The people who work there are kind, courteous, and helpful, they just seem overwhelmed. Almost every aisle is piled high with unopened stocks making her virtually impossible to shop. Even if you can get through an aisle, you won't be able to shop for items behind it.

We needed your store here and I'm glad it happened, but it could be so much better with some active management. I can't imagine you're not losing money to the clutter and chaos.

Happy trails and pax vobiscum, RKV

Family Dollar logo

Tina S Martineau

May 28, 2023
0

I am a regular shopper at the Family Dollar store in Yuma, AZ at store #09187. I love that store. I just have one question, why does the company refuse to fix the air conditioner for the store. In the last two weeks, the air conditioner has not been working.

Fans do not help when it is 90° outside. Can you imagine the heat inside the store. I like to think that your company isn't totally aware of this, because it is inhumane to treat your employees, people, like this.

It still has not reached 100° degrees , yet. I can't imagine going in the store when it gets much hotter in a few weeks. That extreme heat is not only bad for humans but what it is doing to the products in the store.

The changes in the store are wonderful, but because of the unbearable heat, it isn't a pleasant experience…

Family Dollar logo

Juanjose Tarelo

May 28, 2023
0

I broke a hundred dollar bill when I bought items and received one twenty dollar bill that was fake. Literally the only one in the register the rest where fives.there was two people one being the manager at the register.when I return to showed them what they had giving me.they said they double checked and there bills weren't fake. If you check the cameras the proof is there when they received it and pass it off

Family Dollar logo

Marcela Collazo

May 27, 2023
0

Una trabajadora seducido a mi hijo de 16 años y después de tres días cuando mi hijo BA a comprar el esposo y hijo de la trabajadora lo atacan con un bat de béisbol espero la despidan aparte una trabajadora así da mal aspecto y más por ya es mayor 4951 E berry st fort worth tx

Family Dollar logo

latasha nelson

May 27, 2023
0

My daughter was accused of shoplifting of an item that she didn't even have in her hand. My youngest daughter had the item at the register to pay for it and the Store manager/security person who I have seen several times when shopping in that store myself who is not friendly at all. Told her she had stole the item, it is a way to handle a situation very unprofessional and serious accusations like this should not be said without proof.

Family Dollar logo

Thelma

May 27, 2023
0

It is very rude and unprofessional for a cashier to be checking out customers while on the phone. In fact the phone was on speaker. Every customers heard their conversations.

Family Dollar logo

Anonymous

May 27, 2023
0

Your employee was sitting in front of your store smoking marijuana. The location is 6401 West Main Street, Belleville, IL 62223. He was wearing a black t-shirt and this occurred at 9:18 AM on Saturday, May 27, 2023.

This is very unprofessional!

Family Dollar logo

Darren Dingle

May 27, 2023
0

I would like to speak to your district manager.

Family Dollar logo

Tiffany Le Amber

May 27, 2023
0

I witness the cashier yelling and screaming at the manager. She even threatened him couple times. This was very unprofessional to witness.

Also as I was standing in line several people disgusted the manager stealing money and I’ve even seen her smoking weed with associates on the outside of the store.

Family Dollar logo

Eryka Hudson

May 26, 2023
0

I was shopping at family dollar located at 74 S Green St Ridgeland SC 29936, yesterday (5/25/2023). While I was in the store, my 9 year old said her stomach was hurting so I sent her and her sisters to the car.

A few moments later, my 9 year old came back to me crying saying that the woman didn’t believe her that her stomach hurt which confused me for second. She then proceeded to tell me that one of the employees accused her of stealing something and told her that she needed to pull up her shirt and show her what she had under her shirt or else she was going to call the police on her.

My other two daughters told the employee that they was just trying to go to the car so my 9 year old could drink some water and the employee said that my 9 year old was just trying to take the supposed…

Family Dollar logo

Sandra lowery

May 25, 2023
0

Where do you guy get these people at that can do a little simple job this has to be the worse company for hiring people this is crazy that you guys can’t hire people that knows how to work they shelf are never stocked boxes rverywhere you have Tom move tj in order to get what you want or need I always thought dollar general was bad family dollar has them beat by a land slide it’s crazy the manager most of the know what they doing but as far as hiring people much

Family Dollar logo

Jessica

May 25, 2023
0

, Elko, NV 89801 I put a few items on the conveyor belt and the employee said, can you move your items forward my conveyor belt is broken. In a very impolite Manor in as if I were the problem.

And I had probably less than 10 items. She could’ve easily grab them herself.

Also, when the receipt came up, she told me that I could take my receipt if I wanted it. I’m not certain what her issue is and can’t use her arms for some reason, but this was in polite and unprofessional.

I have worked a lot of jobs with customer service, and she does not have it. she was not wearing a name tag so I don’t know her name but she does have two piercings in her lip. She did not thank me.

Was very unapproachable and unfriendly.

Family Dollar logo

Patricia Heath

May 24, 2023
0

Why doesn't your Eubank Ky store # 5447 let you use the bathroom? We spend a good money there and God forbid you ask to use the bathroom ... We are not patronizing this store anymore. Guess Dollar General or Walmart will be getting more business now.

Family Dollar logo

Jasmine Contreras

May 24, 2023
0

Went into the store today 5/24/23 at 3:15PM. I was purchasing merchandise that was ringing up for $1.00. as per the brand Hanes and Gildan the merchandise was being reduce to a $1.00 so its old items. The store manager and owner both told me that they will not sell me the merchandise for $1.00. The manager and owner started to state that there was a family dollar cliché which is not true. They were very unprofessional and instead of making a call to family dollar or whoever they needed to call they made a decision not to sell me the items. Very upset at the way things were handled.

Need to report the unprofessionalism in this store.

Thank you

Family Dollar logo

Georgia

May 24, 2023
0

Mission SD family dollar is one of the most on organized dirty under staff establishment I have ever seen. Shelves are empty. The girl who helped us in Tuesday, may 23, 2023 was so patient. She needed help and the guy who was there coul not hear her cuz he was wearing ear buds.

This store has not been good for a lease 2 years

Family Dollar logo

Jasmine

May 23, 2023
0

I am a white female and the heavyset black guy employee is racist and is always saying indirect racist comments about me to the other employees such as I hate these white bitches around here these white smoker ass bitches need to get out the store he actually told me directly that I need to get out of the store u white smoker ass bitch and accused mr of coming in the store to steal when I was a p SAS yimg customer

Family Dollar logo

Cynthia morales

May 23, 2023
0

I need to find out because my manager had fired me now telling me I am not allowed back in the store which is not a problem but she Is refusing to give my check stubs and I also need to speak to someone regards her cause she needs to be investigated

Family Dollar logo

Janet Solum

May 22, 2023
0

There are a couple of people working at the Montpelier, Idaho store who are very rude - one in particular - her name is Laurie Jenkins. She is snappy and speaks very rudely to customers. The store was receiving a shipment one afternoon and she was standing by the front door.

As I approached, she told me (in a not so friendly way) "you can't come in here - we're closed until this truck leaves". I swore I wouldn't go back to that store but, Family Dollar is one of the few stores we have in Montpelier . .

There is a bell on the front counter to ring if you need assistance at the register and they have put a sign on it saying "only ring once. If you ring more than once, it will be longer wait".

I just think that's very inappropriate for them to have that there since they are there to serve…

Family Dollar logo

Brenda Luttrull

May 21, 2023
0

I ran up there about 6 pm yesterday to pickup a few things that I needed because I just a few blocks away the store is in such a mess you can not get around at I was trying to get to the checkout line and I accidentally knocked something off a man started yelling at me to pick it up or leave so l picked it up and he proceeded to tell me to leave I proceeded to checkout as a woman I became very uncomfortable the whole store smells like pot and

I feel like he picked me out because I was white and another thing the store is not handicapped accessible I have a daughter that is we use to always shop there she fell one day years ago because of the mess someone cleaned it up for a few years now it worse then ever

Family Dollar logo

Vernice A White

May 21, 2023
0

I purchased items from the store. A bag of pull ups and a outfit for my grandson. I never open nor tore any tags off. I showed the items to my daughter . Was told grandson could not wear either of the two items.

Went back to the store I purchased them at. Was immediately we don't do returns on those items. Receipt in hand. No information posted any where in the store to notify the customer of this policy.

Family Dollar logo

Barbara

May 20, 2023
0

The Music is way to loud and they play MexicanMusic and the people working talk spinsh while ringing up customers and when there is a long line they will stanthere talking to each other like they don't see people waiting to check out they act like they don't speak English or understand what your asking them this is Florida not Mexico the music should be American in store they run it like if it is in Mexico if they can not understand or speak English they don't need to be a cashier in any store this really looks bad for Family Dollar store you have that Ihave seen only 1 American person working day or night something is wrong with this what makes the employee think they can just play there kind of music and hire only Mexican.

Employees that speak out loud in front of customers spanish and…

Family Dollar logo

Haley Woods

May 20, 2023
0

I was just an employee at the Family Dollar in Temple Tx 1510 South 1st Street 76504. The manager Nemeir fired me and based me from shopping their. He sent a message to all the employee's that I am fired and that me and all the crackheads I associate with are based.

I'm not a crackhead and never have seen it. I don't appreciate that. He is very rude and a bully not just to the employee's but to customers as well. He showed me many videos of him putting his hands on the customers and thinking it was funny.

I didn't think it was funny at all. Kayla is the GM over the store and she knows I was a good employee. Hw can't keep employee's because he is the most unprofessional manager. Something has to be done.

Family Dollar logo

Andrea Herrera

May 19, 2023
0

I was threatened by one of your employees in front of a Supervisor. I calmly in a civil tone of voice if she could stop having a full on conversation with a customer and please ring up the next person online.

She responded back aggressively yelling and cursing at me. Saying she didn’t give a fuck if she had me waiting, I told her I had an appointment. Yet she said she didn’t fucking care. Her words not mine. And she isn’t the one to play with because she would beat the shit outa me.

Before all of the comments she deliberately loudly said to me. She stopped ringing and said i don’t have to do shit. Called a supervisor and the supervisor could of aware the situation a bit more but he didn’t. I called the store to talk to him and he said hello, heard my voice and did not reply back to me.…

Family Dollar logo

Elena

May 19, 2023
0

I was verbally attacked and threatened by an employee and she wanted me to go behind the counter to fight her. Store #12326 address 2300 Mansfield Highway Fort Worth,TX,682-610-5651

Family Dollar logo

Lexi star

May 19, 2023
0

Hi you have an employee named Jamika Hayes, who’s an assistant manager at 401 E 7 mile rd Detroit Michigan. She was only stealing money out the cash register, but once she became manager she started stealing from the safe.

She does it everyday now. She saw herself on the camera but can’t erase them And no one has confronted her about it so she continues to steal hundreds everyday. If you don’t believe me check the cameras and check how many times the safe been short.

Like I said this is a everyday thing not off and on. Protect your store your losing money.

Family Dollar logo

Nora gomez

May 19, 2023
0

This is for the family dollar in palaka fl on 2608 Reid St I went to get some socks that i needed and saw an employee scaning like crazy and saw they where 1$ dollar and undies well I saw an employee scanning all that rang a 1$ and putting it in a basket and I ask are u gonna leave some he said no its for my other employee that is coming well I thought u would of been more nicer and

leave for the rest and not buy it and try to sell on selling groups for a more expensive price u work there and should be ashamed of employee who steel from your company because socks that are 7 10 bucks where ring up 1 dollar that's stealing

Family Dollar logo

Wanda Beasley

May 18, 2023
0

Good morning My name is Mrs. The cashier that day gave me their names ( the cashier was very nice & professional to be a very young lady) She ( meaning the cashier) showed me more respect than the mngr. & asst. mngr.

I have since been in there 2 other occasions because it’s nearby my home. on another occasion a young lady & it was the same to women . The customer service is disgusting & disrespectful & that not right or fair. Their behavior is unacceptable..

Please talk to these ladies or just Replace them because they are abusing their authority & it’s not fair to the customers. Thank you Respectfully yours Wanda Beasley (815)372-7230

Family Dollar logo

D Golden

May 18, 2023
0

The Store in Fresno on Gettysburg and first has an employee there (Dion) Who tends to provoke customers by his "gang" quotes he tends to say when he sees certain people.. I've complained to store manager (Rico) before, which seems to be no affect.

So before physical altercations occur, I'm complaining to Corporate.. He's a negative addition to your success there, and is threatening!!

Family Dollar logo

Tina Thomas

May 17, 2023
0

I live in centerpoint and there's a family Dollar right down the road from my house at Candice Lewis is the manager of this store doesn't even need to be there because they are never open I use it because it's close to my house but when you go in there three and four days in a row and it's locked because of one problem or another and you can't get your merchandise the store is useless.

There's never anything on the shelves but I'll kind of merchandise out in the aisles this is a problem because if it's not going to be open why is it even there this has been happening for the last I know year and I think I'm going to get to go right down the road to grab what I need and they either don't have it or the stores locked in the middle of the day I think New Management is needed at that…

Family Dollar logo

Jennifer Kendrick

May 17, 2023
0

i have been to the family dollar many of times rude disrespectful employees period

Family Dollar logo

Nakeema Brown

May 17, 2023
0

I arrived at family dollar store#59 #6163 on May 16th around 3:00-4:00 to make a purchase. The line was being held up because the 1st cashier had a child scanning customers items which delayed the line. The manger and her were currently in a conversation while customers were waiting.

Once I finally got to the register I told the cashier I needed to reload my card using cash. Mistakenly I pulled my card out my wallet forgetting I didn’t need to swipe but the rude cashier told me she didn’t need it and I replied “ I know” I need you to scan my barcode on my phone.

She then said you’re getting smart so you can go to the next register and she dismissed me. I countered and asked why and said I didn’t not get smart but now I am because you are rude. She called me a derogatory name in front of…

PreviousPage 10 of 106Next