Family Mobile

I have been with MyFamilyMobile for 5 yrs. They changed from T-Mobile to Verizon. It took 11 hrs talking to multiple customer service to even get my phone working. I also paid two months with my renewal date in July.

I'm now being told my phone number has expired and I must pay for a new month starting June 4th. The problem has not been resolved, my voice mail is still not working. I've also filed a complaint with the BBB.

I purchased a new family mobile sim card with air time kit an wen I went to active it with my phone number with my current Verizon phone number family put my air time on an old discarded phone number witch I can't Access so now I'm out that 25dollares an no family dollar service, because they were putting my new SIM card to activate a new account ,on an existing account with a phone number that didn't exist anymore....

I recently bought a brand new phone and service with Walmart family mobile and I haven't been able to access the Internet since I got the phone and service activated I have called them 27 times my issue still isn't resolved I have spoke to managers I have been hung on but my issue never has gotten resolved. I have tried reaching out to everyone and haven't gotten anywhere

We had 2 lines with Walmart Family Mobile for 7 years. Today Sunday November 26, 2023, we parted ways forever. Why? Because every time you call customer service you cannot get to speak to a live person. They are buying time because they cut corners on saving money and hiring staff who believe or not us the custombers pay their wages.

Then when you finally do get a live person they either do not speak english or they lack the customer service skills to help their customer base. We were trying to use one of the phone numbers we had with Walmart Family Mobile to take with us to Mint Mobile.

After 7 hours and 9 phone calls including supervisors we gave up and had to start over with a new phone number. On those 9 phone calls to Walmart Family Mobile we got a different answer every time we…

I have been trying for 2 days to swap my number to my new phone. I don't have access to the old phone it was stolen. And I have tried over and over again to try and remember numbers and I can't.

And no matter how much I begged they refused to put me through to somebody else. I just said this service and I can't change my number. Everything important. My food stamps and everything have this number. Can somebody please help me. I'm begging

Poorest service I have EVER received! If I could give Family Mobile (currently being bought out by Verizon) zero stars, I would. I received several messages saying I could get 4 free new Verizon sim cards for my 4 phones on my Family Mobile account in preparation of the switch.

I called to ask if this was mandatory and also to see if I could pause one of the lines temporarily. But as the conversation progressed, the woman repeatedly refused to help me any further saying I have no account.

She said the phone number I gave her does not match any account. I told her I did not give you a phone number so what number was she using? (She never asked for a number, only said her name was Cindy).

So what phone number was she using because she did not ask for a phone number and I did not give a…

I have been a customer of Walmart family Mobile for a long time recently my phone was stolen last week I bought a new phone and a new service plan that was stolen I have been trying for over a week since I bought another new phone to get my service that I just paid for transferred you keep telling me that the numbers I call most often are not correct and not validating when I know without a shadow of a doubt that it is correct I demand that something be done because I am not I repeat I am not paying again for service I just paid for I've got my receipts I've got my service plan pin and

my next move is to take y'all to court and I will sue you for a large amount of damages I demand that something be done about this immediately I have no contact number so email is the only way to reach me…

On Thursday the 17th, I had to call many times and got many different representatives. My issue was my internet not working. My calls were from somewhere between 6:00 pm-well after 7:30 pm. I don't know why one of your female foreign reps advised me to click the on-button rapidly 5-10 times after hanging up with her and when I did this, this action sent an emergency 911 call from my phone to when Washtenaw County Sheriff's Dept.

After that, when I called, the reps hung up on me until I got Christian and he explained that I needed to call from another phone.

Unable to transfer new phone to my Family Mobile Account using the same number. Don't have account #. Lost my cell phone but have a replacement phone w/o service You repeatedly send a text to a phone that is lost.

You say you are unable to verify my account but don't give a reason, despite having my phone # and PIN. You have no problem taking my money and apply it to the account you say you can't verify,, for continuation of service. You repeatedly disconnect me.

You do not allow me to speak to a manager who could possible resolve the problem. You fail to resolve the problem. You do not allow me to transfer my phone service and phone # to another company. You are holding my phone number hostage.

(I believe this is illegal as it is a contract free service) You inform me I need to update…

I am in Europe right now and they cannot provide me a roaming service and will not unlock my phone so that I can provide a chip so I can get around Rome and Spain so they are literally leaving me stranded with no connection to any services. I highly recommend do not touch family mobile because they do not give a crap about their customer or their safety

Customer service is terrible and will not connect you to a supervisor. I have been disconnected 12 times in 2 hours. Problems with my phone aren't fixed. They just keep repeating themselves. Which is very annoying and frustrating.

Purchasing a 39.88 plan card each month for 6 months I've yet to receive the 40 gigs I'm going to talk and text I've each month had to argue with customer service reps of the amount of people bus this card allows spending hours and countless calls with various agents,Management being disconnected I'm up on and treated like my customer opinion is not valued I would like resolve for this matter and to be sure there is no one else this is happening to thank you Vincent

I was in the middle of texting someone and all of a sudden I had a feature telling me that I could not send out messages that I have message blocking active. I called customer service and they tell me it’s nothing I can do about it except for buy a Sims card.

No one let me know that this change is happening. No one told me anything about we had to purchase new Sims cards so we can continue to message anybody. This is a scam and I’m sick and tired of family mobile.

In June I called and gave a person my new card information for them to set up automatic payments. Now I can't call nor receive any calls. Why?

By far, the worst service i've ever received by a phone service provider in my entire life. While transferring my phone, the way that a family mobile service representative told me this turned into a 4 day process. The 1st day being 11 hours straight on the phone only to be told.

I need to go purchase another $49 SIM card. And by the time we were done I did it by another phone and then my service got screwed up again. Then I wouldn't bought a Samsung phone. Then. It worked for 3 days now.

I have issues again and all I can get. Is the automated line trying to tell me what my choices are? And I try to get a service rep and finally transfer me then it goes, hang on why I trust you to use service wrap and then it goes, click and hangs up.

I have been doing this since 9 o'clock today PM and…

I bought my son a Family Mobile phone to add to my account. July 3, 2023 I called three times to whatever county they outsourced help from, and three times I got hung up on by customer service. This is a great way to lose customers.

I ended up doing the chat too get it activated.

Tried to solve an issue with a new sim card and was hung up on several times by the call center with no explanation. One just hung up after I said the phone number.

88. Each and every time I only am able to use 20GB of 40 which is ridiculous. I pay for 40GB I expect 40GB not 20. I would hope they will fix this because this isn't the way to do their customers. Way to go familymobile.

Thanks for ripping me and others off all this time.

I had horrible customer service from a manager named laspr ,ID number 510498 I called to have my network unlocked and was asked for my pin and I gave it to them and it was correct but he continued to ask what numbers were frequently texted or called I gave him them all then he said he couldn't authenticate my account then proceeded to tell me they can't verify the questions because it had been over 6 months so

I asked how I was supposed to unlock my phone by telling him that info if it wouldn't work anyway and he said sorry there was nothing he could do for me and refused to go any farther or transfer me to someone who could help me.

I know there's something I or someone could do to help get my phone authorized and unlocked there's no reason I shouldn't be able to use a phone I paid a…

I paid my bill and I have no service. They tell me that I'm just out the money. There's nothing they can do to turn on my service

I paid my phone bill early I paid for the most expensive plan that they had for unlimited data 30 GB of hotspot and includes tethering I never got any of the data never got to use the tethering and I did it again the second month I pay for the most expensive plan to not get any data or tethering and every time I call customer service or they do is hang up on me

I purchased a new sim card and its not work. I have not been able to use my phone all day. I been using my husband phone calling them. They keep telling me corporate is going to call me every time I call them.

No one has call me at all. They been giving me the run around all day. I been with yall all these years and still nothing. I am officially done with WALMART FAMILY MOBILE.

This is the worst cell phone company ever! The rep's can't speak English, and seem to not be able to follow directions! Seem to be nothing but money hungry con artist! Will be changing companies soon!

As of March 2002, I signed up for automatic withdrawal every month $25. On April 5 they disconnected me they did not withdraw the money. Which they in fact, had all the information there. I went back-and-forth with them. I got disconnected four times in 10 days.

From April 6 through April 16. Customer service was terrible. They cannot speak proper English. Then they get upset with you the consumer. because you cannot understand them. One lady that helped me kept raising her voice at me and telling me pay my bill! My bill was paid.

She refused to turn me over to a supervisor. I got her name and her ID number and I will be looking to send this to the company itself! When I called back a second time I got better service.

However, I got disconnected the following day. I switched over to…

unable to cancel service to a stolen phone and cant do it with pin or email an person wanting my contacts from phone that i dont have rep cant send email to my account but the tech that i said the phone up with emailed me a work order notice something is very fishy about there customer service an no one speaks in a clear voice all foreigners

99. We are then sent 2 separate emails, 1 with our order confirmation, and the 2nd with 2 pin numbers needed to add service to our phones. My husband usually takes care of adding the service to our phones from his device, but for some reason we didn't receive the 2nd email.

You know, the one with the pin numbers needed to add the service. The most important part of the purchase. I call customer support and the technician gives me the pin numbers over the phone. The first pin worked but the 2nd did not.

A message came back saying the pin was invalid so I call customer service again and they don't know what to do. I call the customer service for online purchases and a nice woman tells me I should receive an email within 48 hours with instructions on what to do, and if I don't receive the…

Where do I begin I have been using this Walmart Family Mobile for years and I've got nothing but done wrong lied to hung up on and overcharged and they hire nothing but people who can speak English like they have rehearsed what they're saying but they don't understand English like they have no feelings they sound like robots after going through about three phones because I break my phones a lot I needed to switch over to Q Link Wireless cuz it was free and

I was out of work and Walmart would not unlock my phone they have overcharged me on credit cards and won't refund it and they have told me basically everything is going on is my fault they can't get me into my account cuz I forgot my password and I don't have the Gmail no more and they keep saying they're changing the Gmail on my…

CR talk in a weird monotone voice and appear to have very low level of understanding of tech. Data usage history is unavailable beyond current month. CR states there is no escalation process whatsoever!! The CR in my case was Kaye ID 513299 or 513295

Today I realized I did not receive important calls at work. After troubleshooting on my time I found that my number was changed to a diiffernet number. No notification from Walmart Family mobile. Not exceptable that my business phone for emergencies now has a new number that nobody knows.

After calling customer service I got the answer of yeah that happens and we can't help you change it back to the number it was. What kind of business of does this? Unexceptable. When I tried calling the number to cancel my service the options do not include a place to cancel.

I know a real shocker. I will find a place to cancel my service and I will get on the long list of complaints that tell you don't buy family mobile for your phone service.

I got a email from walmart family mobile saying they were switching to verizon and they were sending me and my husband a new chip. I put mine in first and it doesn't work. So twice I was on the phone with tech support they couldn't get it to work.

They said my phone was outdated so I buy a unlocked phone that was compatiable with Verizon a galaxy s21 put the chip it works as far as making calls but no internet. I spent 2 more days talking to tech support they still can't get it to work so I take my phone to walmart and the walmart employee talked to the tech support they go through the same steps as I did still doesn't work.

So I call again tonight same problem nobody can figure this out. I suggested they send me a new chip well of course they said no but yet I went a week and a half…

I have your service I pay $55 a month my texting is messed up and cannot be fixed try to get a new service and phone you all would not hook it up and told me to go to AT&T and get a phone not really happy about it so I will not use your service anymore I was denied a new phone service after paying for it so I took it back to Walmart we are no longer using family mobile they told me to go to AT&T and get a new phone that is messed up insult

Broken shortcuts to cancel Acp enrollment #1695988082. Be aware the application is causing cancelation of medical services. No reasonable phone service? DOB 5-8-51

I have 2 no contract service lines with WFM. I already owned my 2 unlocked moto g phones before I started using WFM. The service is bad. Cust. Serv. Rep was extremely rude and refused to let me speak with a supervisor employee # 513339.

I was told I had to pay $90 each line to unlock it and cancel WFM since I haven't had it for 12 months. I do not have a contract & WFM has no right to lock my phones!

Paid for my service on December 11th. Less than a week later my phone was shut off because they told me that they had changed providers and my SIM card would no longer work with the new provider. They were supposed to send me a new SIM card before Christmas. Never got one.

Got a new provider and phone number and canceled my Myfamilymoble account because I was without a phone for over a month. I called numerous times to get a refund for the service I paid for and they said that they couldn't give me one because the debit card I used was hacked and my bank issued me another card.

This is the service I got for being a customer for over 7 years.

I have never been so disappointed in my entire life. I’ve been lied to more than four times by these people they keep saying that they have mailed me a new Sim card and they have not. It’s been well over a month.

My phone does not work properly and I cannot work with my phone not working so I don’t make any money, you guys have costing me my home and my family. The incompetence from your employees is disgusting and I am going to do my hardest to inform every single person I can on the incompetence that you guys possess in your employees.

88 that clearly states 40gb date and 10gb hotspot. After entering code my account got 20gb data and no hotspot data. Family mobile refuses to make it right nd Walmart want refund. Its a regular bait and switch, pay for one thing and get something of lower value.

The worst service ever first of all they all must be trained like robots cuz they say the same thing no matter what you say they say I'm sorry I'm sorry and everyone you talk to has the same wording as the one before so they're definitely programmed they never help with whatever issue you're talking about I get so frustrated trying to repeat myself and

tell them why I'm calling in the issue needs to be fixed I can't tell you how many times I've had to call this place and they just don't listen to you or they don't know what you're saying because they're from another country I don't have any problem with people from another country but if you're going to do your job do it correctly so you can understand what the issue is

My phone's service has quit and I've tried to transfer to a new phone with no success. Calling customer service gets me nothing but trying the same procedures with checking the IMEI over and over again. I've been polite and courteous, but your Filipino agents just hang up on me after they feel like they've done enough.

I will not tolerate being treated this way by a company that I'm paying to provide a service to me. I've been a customer for 8 years, but I'm done. I want a partial refund for my unused month of 25 days.

How dare you treat your customers like this?

I placed an order that never came. Couldn't get a refund. Got hung up on more than 5 times. They give you the same bullshit speech when you call and nothing ever gets resolved. Walmart family mobile is below zero. Don't ever use them.

I contacted Walmart Family Mobile because the company sent me a new SIMS card. I was told I had to change to a new SIMS card. I had to contacted WFM tech support for help to get the new SIMS card working.

It worked for 3 weeks and it suddenly shut down. I was given a message to call 611 for support. I called and my account was wiped out. No Account. " As I am calling them on My WFM phone.

Today 1/30/23 my phone shut off. I dialed 611 and started the process to get my phone working from 2pm- 7pm. Transferred to 3 different representatives And repeated my SIMS and IMEI number at least 13 times. The last rep said oops I'm sorry my machine had a glitch, can you give me the Numbers Again At this point I said NO.

I will not keep their service. I have had MANY issues with this company. They…

was told several times "No Problem" to this day I still have not received my replacement compatible phone. complete nighmare! DONT KNOW WHAT I WAS EVEN THINKING !! unbelievable!!!!!!

i’ve been with this service for 15 months, when i hit 12 months i wanted to unlock my phone but they kept on telling me i couldn’t! and that they wouldn’t allow it no matter how much i try even though on their site it says you can unlock after 12 months, they stole $75 from me so far for 3 months, i want a full refund back!! and my phone unlocked!

I can't make calls. It's saying cellular service not available

"Upgraded" from T-Mobile network to Verizon network. I have almost no data connection where I live with Verizon. Family Mobile refuses to let me go back to my old sim. Everyone else in my house has at least 20 Meg download speeds with their family mobile phones on the T-Mobile network. 5 Meg download speeds.

My phone essentially now a brick.

After several years w/Family bla bla, I realize they're never going to be worth anything. We both know this. Yes they hang up on you, no they have no idea what they're doing, no nothing I do or say will make things better.

It's cheap, and that's what I get. In fact, this is a waste of time, bye.

I am having several issues and will be changing to another server again. This is there third chance and I have had enough games from them. I paid for the 29 dollar plan last mo. and received no data. Then I received a text that they were switching to Verizon as there parent co.

And I needed to call and order a free sim card for a free mo service. I ordered it and they said 3-5 days shipping. No sim and fake tracking #. Then I received a text saying they need to upgrade my phone for there new service and to track that shipment a link that was down. Fake also.

What a waist of time 40 min to order sim. And was never informed I needed to upgrade my phone. I quit them in the past because pmy voicemail changed itself to another language and it took 3 reps and 2hrs to fix it.

And at this point…

Rep was rude and talking low then stop responding I guess because she got tired of “helping “ . I’m going to another service just because of this inconvenience. I don’t understand why I can’t have my own information.

For over a week I've been dealing with ur company. I bought a new phone & have been trying to get an new number transferred to new phone. I called in on a different phone & family mobile changed that phone number.

I didn't ask them to do that. I'm very frustrated. I need to speak with a supervisor & can't reach one. I need your help. Sandra Atwood

They have done a poor service in getting my phone to work with this new chip. I haven't had service for three days. An they don't speak are understand very good English. They customer service center needs to hire better customer service people who will be able to fix any issues you have with the service.

I have called Myfamilymoble several times to fix the issue with my text messages. I cannot send text messages to android phones and some iPhones. Myfamilymobile representatives claim nothing is wrong on their end. I have called and taken my phone to Apple and they have concluded that it is an issue with the carrier.

Myfamilymoble refuses to take care of the problem-pointing the finger at others. Rotten service in my opinion. It sounds like time to find a new, honest carrier.