Family Mobile

During my call I had asked kathy to transfer me to a manager, as she was not answering my question, she refused to transfer me to a manager because she said she was trained to answer my questions...I asked 18 different times to speak to a manager and all she could do was say no because she was trained to answer my questions....would love a call back from a manager but doubt I ever will. I am changing carrier today

Real professional merge.if you ran your company like a pro Then I would had received a text that my service would drastically change.or even made long term customers up a free sim switch kit. Thanx for taking my money and doing nothing.you suck

I am transferring my phone # to Lively. I have spent hours on the phone trying to do that. The staff is rude. They reject all requests for one reason or another. This has been going on every day for a week.

They take my money with no problem. Why am I having problems now?

I have had family mobile for years and all of a sudden my daughter's phone can't send or receive texts. I have talked to 3 different people and no one seems to know how to fix this problem.

I called in to upgrade my internet service the agent was very rude did not allow adequate information. He even called me back being rude and when I requested a agent he told me no and hung up. I literally hate dealing with this company and I will be changing services.

No matter who I talk to I can't get reception in an area that's supposed to have good coverage. My roommate has at&t and all they did was switch something so she go reception. Figure the shit out and get people who speak english

I can't get phone activated because I can't remember who I called a month ago. Tried calling Corporate but it's the same number as customer service. So now I have all this money invested in the phone that I can't use because one person, who has the answers in front of them and I don't, won't transfer to a supervisor.

How about a SSN or something I know. Who did I call before losing phone is not right. Family mobile will not help if you don't have a good memory. BEWARE.

I was double billed for my monthly service plan! Asked for a refund i recieved that and the next day they took out the payment again called was told it would be taken care of in 6 days. Yesterday was day 6 no money on card so called again was told I had already received refund and only allowed 1 that’s all they could do.

Well I never was on auto pay so I’m just out 40 dollars which I live on a fixed income and that money I needed to purchase my medications so I guess I’ll do without so the crooks at family mobile can pay for there immigration cards Definitely cancelling this shit!!!!

My phone needed reactivated, I live on the road and got stuck for TWO HOURS trying to fix this stupidity

I have tried to pay my bill for 5 days and the place your order does not work. I have called 3 times and this last time was told let me get my tools ready to help you? when I asked if the4 website was down was told yes, that I could give them my card number.

I dont know who is on the other end of the phone and if you need tools to help me on a website there is an issue. I have been a customer for a number of years and have never had this kind of service.

Since my phone will turn off on Sunday I am forced to move carriers to keep my phone active.

I have never had such people that didn’t know what to do. I I am trying to get back my number that ported out that I told them to cancel and they never dead when I call I get four different people getting transferred when all they need is a simple pin and

I think when I tried to sign up the phone to the email they did not get the email right because they are trying to send me a pin through my email because I no longer have the phone they’re telling me that it was sent but yeah I’m not receiving it in my email I also had T-Mobile send me an email I got theirs but not family mobile highly Disappointed in the customer service

I cannot get into my account I cannot change my password I cannot update my information without going through a representative the 3 representatives cannot do anything with my account and will not let me speak to a superior or anyone else. You can ask them all day to talk to a superior a manager or a boss and they will say no.

They clearly were trying to get my account information and possibly steal financial information or identity. Felt very uneasy with the very first representative and by the third I was just very angry and got absolutely nowhere. I would not give Walmart family Mobile any stars if that were possible I would not recommend it I will not use it any longer I will pay a little more to get better customer service.

I payed my bill but only one line has service. Called Walmart family Mobile and asked them to put service on the other line that I paid for and she refused me she refused me a supervisor and she also refused me of corporate's number wants me to pay more for our phone to get my other line to be serviced I'm getting nowhere she said she's qualified for the job but she's not getting anywhere she's not we're not resolving this issue.

I was just trying to transfer my service to a new phone I purchased. I ended up on the phone for three hours talking to agent after agent and being, at best, told repetitive actions to take to get my phone working when it did not work the first time.

At the worst, I was straight up lied to just to get me off the phone. I was given a "direct number back to us" by an agent which went to Fox Racing Support. There is no one past the poorly trained, barely able-to-understand agents. This is horrible.

I did not scream or curse once - except on the inside. They could care less.

I ran out of data so I called paid for more data and it's been more than 24 hours and the data has still not been added to my account I have now missed two full days of work missing out on $400 falling behind on bills and being absolutely completely and utterly useless because my only job is through a gig app on my phone called doordash I have called customer service to try and resolve the issue and

gone through all the troubleshooting steps 12 different times I've been disconnected from those phone calls almost half the time and every single time we go through the same steps and it fixes nothing and yet I'm still charged the extra money for more data and I'm not being credited my data they will not escalate the issue and they refuse to fix the issue because they say there's nothing wrong…

I lost my phone and I have no access to my number or my emails I've never been tossed around lied to hung up on I spoken to the most unprofessionalist supervisors I've never been this so upset in my life I'm the service connected veteran took bullets for my country and this is how I get treated I've wasted $400 out of switched to Verizon family mobile is by far the most ugliest phone service people out there it disgust me I'm disgusted on your customer service

I set up auto pay and for 5 months I was paying for someone else's phone device as well. Now the phone message is not available. at is set up to someone else's message system. what a scam!!!

I have spent 2 days on the phone and online trying to get an issue with my text messaging fixed and they just keep telling me they will resolve the issue but haven't. Two of the agents hung up on me.

Family mobile is apparently the one who blocked my text messaging because I did not. There's not even an option on my phone to block it, just to block individual numbers not the entire messaging. They will tell me the issue is fixed to just reboot my phone and they will call back to see if its resolved.

It doesnt get resolved and they dont call back when they say. Ive talked to at least 15 people on the phone and several online in chat. My service is still not fixed. So as of tomorrow August 1 I will be taking my business else where.

Your customer service is a joke. And I only rated them a…

This is the second tile in 6 months I have no service on my phone. I cannot call, I cannot email on my phone I cannot text on my phone. Message says Currently NOT CONNECTED TO A NETWORK. ON Monday August 1, 2022 I will file another FCC Complaint about this company and then I will file a BBB Complaint.

I have paid 2 months in advance. I have screen shots on my phone and I cannot send them.

Sim Card problem, Ordered 2 sim card, on different dates, 1 on June 19, the company crushed that one, family mobile said they would replace that one, never got it, second sim card purchased by me, because, I never got the one from you guys. Still couldn't get the 2nd sim card to work.

Poor service, not helpful, gave phony dates for sending the second card. I have 2 lines with you. The phone # with problem is 346 372 9078. Very poor service, I should be compensated, for this, phone was out of service for about 3 weeks.

This is not good service. I have proof for both sim cards.

İ bought walmart familymobile phone and unlimited prepaid simcard.

However i i had a lot of trouble during and after activating my plan. Eventough ive managed to activate the line and be able to talk and masage , i havent been able to connect data for since the purches.

Reacing Coustomer service is extreamly hard and if u can, they will hang the phone up to your face after useless advises like rebooting. 30 hour and close th3 phone off to my face one time. Stay away from this company.

My phone has been off for three days I use my phone to work they keep repeating theirselves over and over asking me the same crap what is your sim card number what is your imei the recording says we can see the problem turn your phone off turn it back on then reboot it I was told for a day that their was maintenance on the towers they would call back in four hours I did that three times I want at least 50 dollars sent to my cash app today so

I can switch providers I have to have a phone I live in the country

On the 2nd of June I purchased a $25 Walmart family Mobile service plan and a Motorola Moto g pure cell phone from the store in Lexington South Carolina as of yet I've been unable to find the cell phone number on the about phone part of the settings or a network and I cannot use this phone to make any calls could you please help me activate this

I would like someone of management to call me at 336-335-8111 every time I put in a complaint it says my email is not valid and it is

Have a walmart family mobile phone that was put on tracfone trying to get it put backnon walmart family mobile i already talked to two representatives and they keep giving me the runaround they have no idea what they are doing and dont wanna fix the problem i had asked for help with so they are not properly trained they need to go back through training to be properly trained theres no excuse for their follisness

I did have phone services with family mobile, I never was able to get the ebb or connectivity program either. They didn't even try to help me, also all the time I've had their services and canceled. I would ask for refund they told me no I couldn't get one..

I will be reporting this too fcc .

Since I last changed my ph. no. this co. has instituted an entirely customer unfriendly "verification" system for my "own security" which I never had any trouble with in the past. It consists of texting codes and ridiculous questions such as "2 most frequently called ph. s".

I can't get the code without hanging up my flip phone to go into my texts for the code. THEN I have to call back, go through the crappy prompt systen, and then sit on hold. s, their "system" doesn't recognize the numbers.

I pay my bill monthly with cash, so I have no "credit card for them to look up. Level upon LEVEL of operators making me go through the SAME questions when I asked for the TOP level to assist me the first time. & W.

of the cities which will force me to dial MY local area code I've always had and is…

I have been on the phone for over 2 hours not understanding why my bill is suddenly due twice a month for the past few months. I am a widow on a fixed income and this is not right for me, finally to find out it was a computer generated bill and I was paying for 10 days.

Since I needed service I was given a 1 time 5 day extension. Did what I was told only to have to call back to be told that the extension was not added and that she would do it. Not wanting to be rude I said never mind I will get another phone company.

I have always thought of this as a wonderful company NOT ANYMORE.

I purchased the wrong plan for my cellular device and want my money back but after numerous and several tried. Walmart family mobile still will not refund my money. Please help! I want my money back.

00. Idk why I tried on phone and online. I'm beyond frustrated!!!! WFM sucks

I need help I have been with your company for very very many years and I've had the same phone number for over 20 years I've recently started having problems out of my Internet so I called customer service to get help with my Internet they went from not knowing how to help me with my Internet to changing my phone number phone number and shutting down my phone completely politely I'm going on week 3 With no phone being on the phone with customer service up to 10 hours A-day and

still nobody oh nobody can get my phone back working they say they don't No where my phone number is they can't retrieve it and they still can't get my phone back working mind you my bill has been paid and it's just sitting there I need someone to help me I need my phone number back that I didn't ask to be changed…

I'm a current customer with a two line family mobile plan and I've requested on numerous occasions that the billing due date of both phones on my account to be the same. I prefer to complete one transaction to pay my account however this issue continues to be an inconvenience by making me constantly contact customer care and support to try fixing the issue only to have it reoccur the following month.

I have to constantly reactivate the service with one of the phones on my account due to this unresolved issue with my account and phone service from family mobile. This billing issue is very inconvenient and unprofessional. The billing dates on my account remain to have different due dates for both phones causing me to make two payments per month on my account.

I would like for this issue to…

I had cell phone service with Walmart family mobile and then I decided to change my service and go with AT&T U-verse. I had just paid my bill up with Walmart family mobile until Dec 2021. 11. 25. I decided to change phone companies on October 25 and my service was then cut off from Walmart Family Mobile and I got AT&T so I called to ask for the money back that I had paid in advance and

I knew I would not get all of it because there was a time period that I still have their service . But I was due most of the money back and a prorated number and I got a man on the phone it was very rude and said I did not deserve the money back and

I was not going to get it because it was prepaid cell phone and I had a monthly account and I had it for years. I am not getting the service that I paid for…

I paid 41 for my service and cannot get internet or text. When I call I get someone overseas with bad connections and they cannot help you have another phone. You can barely understand them . I am done with Wal-Mart Family mobile and I will be contacting the Better Business Bureau and any other source th st deals with customers who are being RIPPED off by celluar companies.

This service is too cheap to hire people in the USA to handle tech problems. They don't even call you back . Horrible service!

To whom it may concern I've been with family mobile for more than four years and I felt like I was being harassed by that I mean racist towards me I had numerous hang up on me I had a supervisor that didn't let me speak just because I asked for a 2 day extension and he said I couldn't get it I asked her why I had an extension I asked him when I told him that wasn't true I have paid for my phone bill he argue and

tell me I did it I told him to go back and look at the the monthly bill of July he didn't want to then he told me I had one done in March and I told him no he refused to look at my bill all I asked was a two-day extension I got paid he didn't want to hear me out so I decided Pepco with a different company he said he didn't care I said really I've been with y'all for 4 years and…

After years having truly unlimited on one line on my account all of the sudden they changed my account. The line that was to have truley unlimited was switched to a line that does not need it. I ended up having to buy more data to finish out the month.

I should not have to pay for thier doing!! And then to hear well you where discounted, NOT, or you will have to loose your number and or pay everything again.

My phone has been stating "No Service" since 5:30pm 4/15/20. I called customer service SEVERAL times and no on could tell me why. I advised the reps that may be they transferred my number by accident. Sure enough that is what happened.

When I was ask to verify the sim number on my phone, it was a different number that they had on file. They tried twice to put my number back on my sim card and it would not let them.

I have been transferred, hung up on, placed on hold and hung up on several time! Here it is 1:21 am 4/16/20 and STILL, I have no service and now the department is closed! I dont know what to do!!!!

Can someone please damn help me! At a time like this, I need my phone!!!!! Someone please contact me through Email ASAP!!!!!

I have been using Walmart family mobile successfully for several years in my location but none of my 3 phones can make/receive calls and texts for the last month-contacted customer service and after approx. 10 hours combined on chat and phone was finally given a ticket # and told phones not working due to a 5G tower upgrade occurring in my area, this was on 11/8/19 and was told everything would be finished and working successfully 11/24/19.

Of course it is still not working so I called today ad was told as of right now no ETA available and would perhaps take until after the first of the year. I explained I could not go without service any longer and would be forced to change providers thru no choice of my own and needed my phones unlocked, CS rep said she understood and

would extend me…

I purchased a Galaxy J7 Sky Pro phone and a truly unlimited phone card from Walmart in Jesup, GA activated the phone online 11/05/19, had to call company to get a phone number tried to call or text didn't work called company (using daughter phone) stayed on phone over an hour talking to several different people that didn't help me (there was a language barrier) I told the I was going back to store for help. the associate called the company tech she was on the phone over an hour she finally said the phone was fixed.

on 11/07/19 could not make a call but could text called to get help after over an hour phone worked but I couldn't text, they finally fixed both problems until 11/18/19 phone quit working but could text. I texted Support611611 for help, I replied to whatever they text me that…

73. On October 25th my phone battery died which the battery had a ? On November 2,2019 my son went to Walmart and bought me a phone that evening i activated the phone to keep my same phone number because i have a business.

The phone never worked i then; called 611 611 and talked with a Customer Service person who had me to put all kinds of things in the phone she then transfer me over to another person who was a man he then somehow fixed the battery of the old phone but still no service.

I have not had phone service for awhile and i have lost money because of it. She called Customer Service i even went as far as to purchase a phone while in the store. Customer Service act as if my Account didn't exist and they could not find my phone number and did not restore my service and said my…

I am extremely upset with your extremely poor telephone service. I ran out of minutes, so I called you guys and paid my monthly service and 11 dollars more in order to have balance and continue with my phone call, which was very, very important.

This was two weeks ago! I still have not been able to make long distance calls to Mexico. I have wasted my time with your inept service associates. Some said that it was the towers, others said that it was a billing problem, another said that it was a technical problem, someone else said that an idiot put my money in the reserve, so

I had to wait until the last month service expired, which was on the 26th of this month. Another one said that I needed to go to Walmart and ask their…

00 plan unlimited talk/text and data. It was fine for two months. 00 for the plan. I did not request a change in plans and I refuse to be beat out my money because someone else is making an error.

I have been with Family mobile for about 2 years. I changed from Simple mobile and came here. When I signed up my name has not been corrected on my account. It shows Jose Beral or something like that they have refused to fix it.

Sept 13 called a rep from family mobile I paid 84 for mine and my daughter service as I have paid before so our data should last a month but mine went out I called to find out why rep was not helping and I was very frustrated and she then disconnected call and change my number without my permission to get back at me this is unfair.

My daughter school was calling and I contact supervisor they pretend to call T-Mobile told me my number cannot be retrieved and so that means I couldn’t have my number back. I waited for 5 hours and this other rep then helped me to get…

I need some answer to questions of where is my HUSBAND NEW CELL PHONE..IT HAS BEEN DELIVERED HERE TWICE AT 2450 AIRPORT HWY 132 ALCOA,TN. AND IT UNDER MY ACCOUNT.....

I wasn't able to use the service I paid for cause I didn't have a mobile carrier? contacted them multiple times over serveral months and nothing but maybe an hour of my phone working after calling the pathetic service

I was trying to activate a new phone with a new Sims card and service plane that they specifically told me that I had to go get in order for the phone to be unlocked and activated as I did and then they were being very rude saying the serial number to the phone I was giving them in which I gave them earlier was wrong which it wasn't saying I couldn't comprehend and

I asked to speak with the supervisor and he was rude and I asked to be connected with someone else and the supervisor told me no and hung up on me very rude disrespectful unprofessional and unethical they were having no regard or care about their customers I spent $80 on 2 service plan cards and I sim card which they told me I needed which I can't use I am appauld at their behavior and

I want something done about it.

On May 11th At 7:15 pm I called to have 2 separate phones with 2 separate plans changed. The man I first talked to thought he could change it the way I needed, but apologized and said he’d transfer me to someone else.

I ended up having to dial different numbers. After explaining that I needed the number ending in 0619 deactivated because my daughter has not used it; however, I needed the number ending in 3419 switched to the plan of the 0619 the woman still chose not to listen.

These are two different phones with 2 different plans. One was used for only important only/ emergency calls the other was not, hence the different plans. She refused to listen carefully after my 3 ways of explaining. She asked for the IMEI number I gave it to her.

Instantly, she said this number is already…

Always says NO SERVICE. IM SICK OF THIS

We had three mobile lines and went to buy IP Family Mobile and there was an employee asking for assistance and I said that I wanted to delete this nu"I said I have three lines. I said I pay for the new IP Family Mobile and I paid for the new line and I did the new number 253 259 8374 and then I asked to transfer the old number 206 566 9020 because this mobile phone was broken and

then I was surprised to delete the very old third mobile number 206 488 3917 Note that during the conversation we did not mention anything about this old number.

Also, Jesse was a Walmart employee and asked Jesse to correct a mistake that the agent had made to the old number that was deleted. 206 488 3917 Please return it number 253 249 5337 and requested activation of the new number after the purchase of IP…

I called to have my two accounts put on to the same plan. They lost my husband's number which was 260-418-8039 he's now assigned a new foreign number to us. This is literally costing us money everyday this is our job phone it's been off for two days we've been on hold for two days while they keep giving us the runaround.

I cannot understand the people that I am trying to communicate with I am trying to be patient but they speak very fast with broken English I need this matter resolved today this very moment and for our inconvenience some kind of Retribution I appreciate your cooperation as soon as possible thank you Patience and James Taylor.

So to recap I want my husband's number reassigned to him I never agreed to let that go no one ever told me we'd be losing it and I'd like the next…