Family Mobile

We had three mobile lines and went to buy IP Family Mobile and there was an employee asking for assistance and I said that I wanted to delete this nu"I said I have three lines. I said I pay for the new IP Family Mobile and I paid for the new line and I did the new number 253 259 8374 and then I asked to transfer the old number 206 566 9020 because this mobile phone was broken and

then I was surprised to delete the very old third mobile number 206 488 3917 Note that during the conversation we did not mention anything about this old number.

Also, Jesse was a Walmart employee and asked Jesse to correct a mistake that the agent had made to the old number that was deleted. 206 488 3917 Please return it number 253 249 5337 and requested activation of the new number after the purchase of IP…

I called to have my two accounts put on to the same plan. They lost my husband's number which was 260-418-8039 he's now assigned a new foreign number to us. This is literally costing us money everyday this is our job phone it's been off for two days we've been on hold for two days while they keep giving us the runaround.

I cannot understand the people that I am trying to communicate with I am trying to be patient but they speak very fast with broken English I need this matter resolved today this very moment and for our inconvenience some kind of Retribution I appreciate your cooperation as soon as possible thank you Patience and James Taylor.

So to recap I want my husband's number reassigned to him I never agreed to let that go no one ever told me we'd be losing it and I'd like the next…

I am filling a complaint againstss Ms. Bonna, senior manager at coorporate office of Walmart Family Mobile service in Miami, FL. I called to request credit for the times my phone service wasn't working. She told me she could not do that because today was the first time I called in about my poor service.

I told her in the past I've tried to call but the calls wouldn't go through or the calls would be dropped. She told me according to her records, my service is fine. I told her her records are flawed because it doesn't have accorate data.

For example, it didn't record the phone problems I experienced today, which was the reason for my call. In the middle of the conversation she hung up on me. I tried to tell her I have pictures of my service not working.

From dropped calls, to not…

We began having trouble with my wife's phone about a month ago. It locked up, so we stopped the phone service. Her phone # 317-603-3141. A day later I got an apology text from Family Mobile for "interruption of service ". My phone is fine. The # is 317-545-0139.

Family Mobile said they would pay for my phone service for May. We decided to have my wife's phone turned back on.

However it is still locked up. 317-603-3141. We have called to hopefully get some help, but we have been sent back and forth to call an agent, but the agent was Very Hard to Understand, and she kept saying that we needed to take it up to Walmart.

We are Losing our Patience. Can you Please help us get this resolved? Thank you. Barbara Weddle

The worst service i have ever recieved. Sat on phone for an hour trying to speak to someone who can barely speak english. Telling me there looking at my account over and over. What a fucking joke. Ended up hanging up on them, then went online to cancel my phone plan and they blocked me from entering my account.

I got in using a new email address and canceled that shit. Bunch of con artists. This company should be investigated. Walmart has hired Isis to take care of there cell phone company!

On or about 4/4/19 wallmart Family Mobile changed my phone # without my knowledge. They further advised me that they could not retrieve my old #.. I then discovered that my account also got messed up. 88 service plan because I had a "Lifeline" discount.

16 by 5/5/19 to renew my service plan. I've tried several times (total of 5hrs and 6 days) to get their Customer Service dept to fix this issue . 16). They have repeatedly failed to fix the issue...

I keep having a increase on account. No one can explain it to me. I been hung up on by a supervisor because I wouldn't accept her answer as a ligament reason. I also was told my call will not be recorded if I call corporate to have the call pulled.

Then I was told that I was aware of the change. I explained that I wasn't because less than 24 hours my bill wasn't increased. They were very unprofessional. And asked for a credit because I didnt have the full amount and they said oh well they can't do anything and if I pay it I pay it if I font I dont.

Very disrespectful and I am discontinuing my services. Im fed up with this company.

Bought a phone and tried to activate it and 4 days later.... and 500$ wasted... still no phone activated. I have been told o er and over that someone would call me and nothing. I am so pissed off. Worst service ever!

This is an horrible group to have phone services.... They can never help you and they can not keep up rather you have a account with them or not if you can find another company who cares about their customers like AT&T run to them as fast as possible.. Plus the coverage is everywhere that you need it.

I have had service with Family Mobile since 2017. The service has gotten worse I changed providers and Family Mobile will not unlock my number to utilize my new sim. My phone is paid for and it was expensive. I do not want to purchase a new phone.

The reps we're rude and aggressive. In addition, I received 5 different reasons why they couldn't unlock my phone, every rep gave me a different lie..... I am contacting my attorney to handle this issue if it's not resolved immediately!

I purchased service twice today the customer service was rude and decisive. I had to talk to 7 different sales rep and there was the same answer. The sales rep have to trouble shoot and every last one lied and said give my phone 10 minutes it should be on.

I then got mad and told one of the sales rep I only want what I paid for. She then offered be a refund I have never had trouble like this before.

Called the family mobile network 6 times, every time they said they would transfer me to family mobile but instead transferred me to a dead end straight talk extension. In 1 hour of calling I could not get the answer to a simple question: whether the data can be used for tethering/a hotspot.

Family Mobile apparently does not have customer service or a valid extension. Very unprofessional.

88 reoccurring monthly fee paying my Family Mobile service through 2/11/19. 88 unlimited data service. I was told I could not do so until 2/11/19 or lose all the fees that I paid on 1/9/19. They did not seem to care about my situation.

I am traveling (on a train) from 1/10/19 9AM straight through 1/11/19 9AM and hoped to have this upgraded service activated in time for this 24 hour trip. I am interested in upgrading my service but not at this punishment.

If this is how you treat your customers, you can be sure I will seek another service provider, even if I have to get another phone. com

Today at about 12:30cst Luis, a manager in the unlocking department, hung up on me.

I have been a customer for about 3 years and want to travel. I have an iPhone SE that can only be unlocked at your request to APPLE. Luis refused to explore changing my phone status to activated, even when I told him that it had been activated, and I have been using it. The system has an error. The phone has been activated and used 1-2 years.

This is my 4th call about this and I am getting the run around, including being told to call T-mobile.

Also, you should require your representatives to give a badge number when beginning the call, so you can identify the person with poor customer service. I have given you the time of the call and it was made from 918-519-1309.

i switched over and the phone would make calls and send txt but i could not receive any. i called and they did phone updates and then I could do nothing. if i called out it was transfered right to FM who then tells me to buy a new phone, well it is as they screwed up last phone.

I called and cancelled two of my three phone line two weeks ago however in order to keep service on my phone I had to pay for all three lines. I asked to speak with a supervisor who came on the line and told me I needed to take this up with my bank.

This is not a banking issue; I needed to downgrade my service. Now I just want to switch to a different carrier, the problem is I can't change my service because family mobile will not unlock my phone. I've had the same number for 5 years.

I've been a good customer as well

I paid my bill online and was overcharged. I call told the guy I spoke to and he supposedly transfers me but there was just silence. I call back get transferred the lady answered I said hello and again silence.

The 3rd time I asked for a supervisor. I really couldn't understand what she was saying did to heavy accent but from what I thought she said it was being resolved and to stay on line. Phone goes silent. Next day I call because it hadn't been corrected.

After being hung up on twice I call and ask for the manager. By this time I'm pissed off and tired of repeating myself. This jackass couldn't understand this and hung up on me. I want to sue them for whatever I can.

Like maybe theft cuz they took my money without permission and basically refuse to give it back

89. So I called in to ask the rep Maria about it and she just refunded my money and hung up without ever answering my question. So I called back and spoke with a manager Mark and explained to him what happened and I work from my phone can't be without service.

88 plan when the money goes back to my account. I get up this morning and my phone is off so I call back to speak to another manager who tells me there's nothing they can do about it and starts pressing buttons in my ear.

This is terrible customer service, I could possibly lose my job because I work from my phone while these people still have theirs and I have a big problem with that! If your agent or rep makes a mistake you need to fix it, that's called running a business, do better Family Mobile!

89. So I called in to ask the rep Maria about it and she just refunded my money and hung up without ever answering my question. So I called back and spoke with a manager Mark and explained to him what happened and I work from my phone can't be without service.

88 plan when the money goes back to my account. I get up this morning and my phone is off so I call back to speak to another manager who tells me there's nothing they can do about it and starts pressing buttons in my ear.

This is terrible customer service, I could possibly lose my job because I work from my phone while these people still have theirs and I have a big problem with that! If your agent or rep makes a mistake you need to fix it, that's called running a business, do better Family Mobile!

I am on the highest level of service which is around $50 but I get a lifeline discount of $10 due to my income, food stamps etc. Now I am being discriminated against because I'm not allowed to use tethering or hotspot to connect my computer to the internet so I can do computer based work.

It's not right that everyone else gets the whole plan and we only get partial services just because the government is paying for part of our bill. They should have changed the plan we were on to the lesser plan without hotspot or tethering (or created one) before they got us to sign up.

They are making money off of us instead by not allowing us to use whole plan. If I don't start getting all the options I signed up for and that everyone else gets on this plan, I'm contacting a lawyer due to the fact I…

TracFone Wireless, Inc. Attn: Executive Resolution Department 9700 N.W. 112th Avenue Miami, FL 33178

If I could give less than one star I would. 1) had a phone wanted to add a line, they said phone couldn't be added because tracfone was still attached to it. Called tracfone to get the phone unlocked and the said manufacturer hadn't released the codes to do that.

2) went to walmart purchased a phone specifically for myfamilymobile with wifi capabilities 3) called to add this phone and transfer my phone number. 4) took 2 days to do that 5) received a call telling me the phone was activated.

6) went on my account and saw new phone listed and price change. 7) 9 hours later and several different representatives and supervisors and phone still not working. says "cellular network not available" 8) I put the old sim card and battery back into the old phone and it is working accepting and making…

My SIM card stopped working on my phone two days after I paid for a new phone and new service plan for $50. I contacted the TracFone offices and the family mobile offices and went to Walmart a couple of times trying to get someone to give me another sim card.

the employees at Walmart informed me that I needed to pay over $50 for another sim card because they had to put minutes on a new one. it was literally cheaper just to buy another phone for 30 bucks but then comes the service plan issue.

I contacted TracFone and family mobile both again and was told by TracFone they would to have me a SIM card sent out and this was almost 4 weeks after my SIM card quit working so I've been 4 weeks without a phone at this point they told me 3 to 5 days I'll have another one give me a reference number…

I just recently paid my account on July 10th 2018 but I noticed from time to time that I could not open emails are get any internet service. so I called customer service and I was told that I had used all of my data.

Okay so I asked what did I need to do to get more service. I was told to pay more for an upgrade. so that's what I did. on July 31st 2018. I still noticed the same problem on August 1st 2018 so I called customer service too report.

I was told to power off and back on.. I found out on August 2nd 2018 that my phone numbe 832- 582 -9780 was deactivated a number that I've had from the beginning. com Thank you so much!

How can a company be in business when they have no customer service or care about their clients???.

I would advise everyone to RUN as far away as possible from Walmart family mobile. I have had nothing but problem after problem after problem with this company. The foreigners are so rude and incompetent it’s ridiculous. How hard could it possibly be to send a customer a clean SIM card.

Thanks to this company my husband who is out serving this country (USA) won’t even be able to wish his toddler a Happy Birthday. I’m totally disgusted with this company and their lousy employees. At this point all I want is someone who not only speaks English but fluently understands it as well to issue me a refund.

I’m so over Walmart family mobile. There’s no way on God greens earth this company should have an A with the BBB. This disgraceful company has not heard the last from me.

I have two phone lines. My husbands phone stopped working. We bought a unlocked phone and went to the Belle Isle family mobile to switch the phones for the 3615428 number. The employee working said he didn't know what an unlocked phone was.

He kept trying to make us buy a starter kit. We told him twice we were on a monthly plan. He kept telling us that he couldn't switch the number to the phone we bought. He finally called technical support.

He and the technician made mistakes. They switch my phone 5894797 and deleted the Sims on this number. He was holding the correct phone and then told us, our phone couldn't be used. I didn't know my phone was described until I went home and tried to call someone.

We are now without any working phone. We spent two hours at two different family mobile…

I have been trying to Port my phone number from Verizon Wireless to family mobile I have a Active Family Mobile account and I have a active Verizon Wireless account and those Indian people or whoever they are from that country they're from are rude disrespectful and I've been on the phone for different times now none of them can get the job done I'm really getting sick of this I didn't spend$65 to go through this crap

First I. Have called your company 17 times since yesterday yesterday being 31 January today is the first and I don't call three times and they keep transferring me around hanging up on me and then I freaking get a raspberry a manager supposedly and I tell them about how I've been double billed every month from my card to my mom's checking account which never should've been billed out there but

I kept getting error messages saying that my payment has never posted say or the payment didn't go through and then I found out yesterday all the payments went through and then double payments were done so not only were y'all taking money from my card ever taken which is a prepaid Visa yard taking money from the checking account then I'm told I'm going to get a refund but

then on time not get a…

Worst customer service ever they gave me the run-around I paid my bill they wouldn't only turn one Phone on when I have two on my line in they say I have three when I asked about the third line oh don't worry about it man we did it now I'm paying for 3 lines but you won't tell me about it come on they're supposed to give me extra time because they run around for a week they didn't they turn my phone off a week early and

I didn't get my extra week I'm supposed to be unlimited no matter what but I've used all my high speed date wtf I'm done with them after 5yrs

I'm being charged for 2 phones when I only have one! When I call to get this fixed I'm being told this is my fault. Everyone I spoke with was rude and unable to understand the issue . They couldn't even explain to me how this would happen and they can't stop charging me for two phones for a year.

We have a news person that investigate companies that ripe people off if this issue is not fixed I will call then along with the BBB!

I paid on my account, I thought. I have 3 phones on my account, that's in my name. I just barely added the third to my account. Well come to find out, that the third phone( my grand daughters), was the only one that got paid and mine and the second one was shut off!!

The account isn't in her name, it's in mine! I dont understand how it got so screwed up. I've had this account for quite a while, and it's my first major problem.

My number is 682 256 4664 I payed this phone bill of 44.57 and all charged me twice for this transaction n I have a ill girl I have to feed an need that one charge back in my account ASAP or if I have to i will contact bbb or consumer of protection agency if I have to this is a warning if I don't get a response today I will turn this in

The hotspot on my phone not working And it was working when truly unlimited came out but not working now. I brought my phone to use hotspot not to just use Internet.

Your company is illegally removing money from our account. On October 1st, 2017 you removed as if i had signed up for auto pay which i have NEVER DONE.

First you took out for only 2 of my phones, my account has 4 lines. Then on October 2nd you took out for 3 phones another months bill and that included the first Then on October the 3rd you turned my 4 line off while leaving the other three on.

First, when did it become legal to obtain money from someones account without authorization, Second why would you only take out for 2 phones then the same 2 with another added the second day in a row and then turn the last phone off after charging 2 days in a row ???

I am currently on the phone on hold with the 3rd uniformed employee of yours that has NO CLUE as to what to do to fix this NIGHTMARE…

YOU s.. you sold me a phone under the pretense that is was going to be supplied with a hotspot on it that I was paying for the last couple years and now all the sudden you take it from me and tell me y'all don't Supply that no more I might as well take my laptop and throw it in the trash with my tablet there no good to me know

and i was told i used up all the services of internet i buy this plan all the time there should be no reason for my internet to not work when i paid my bill i wanted my money back and to change phone companies and im writing a bad review on yall for the disrespect of your representative poor help wasn't trying to transferr to a manage lie and said she was the manger a representative name MARY IF SHE DID NOT LIE ABOUT HER NAME SHE NEVER TOLD ME WHEN SHE GOT ON THE PHONE SO I HAD TO ASK

This is a damn shame,!!! I'd purchased Walmart family mobile July 2017! How in the hell is it that in September 2,2017, I'd ended up calling to chon my bill,i find out my number was active. But,jus not on their data base!!

They created ticktock fix it. And told me no worries,itll be 24 hrs... And I would not lose services!!?? Well,after midnight,i check my phone,no service,!!!! What in the hell!! I'm calling the BBB and to corporate,!! I explained that we're hurricane victims with nothing right now,!! Look what happens!!! Sorry ass service!!

I am located in hurricane harvey zone in Houston Texas and since not being able to leave my house or community due to highways under water. Have not been able to work since Fri and have no income and called customer service and they refused to help with extending due date a few days till I can get income in but

your sister companies t mobile and metro PCs are so need line on so in case the rivers and creeks overflow and we have to leave only line of communication I have with anyone. Only need 3 or so days.

62 for groceries for me and my children I would like for this to be settled ASAP before I have to contact my lawyer.

I had a crack in my screen, bought insurance to cover it, the lady at Walmart said it covers all damage to phone. I was told I didn't need to purchase any other insurance to replace my phone, now i am told the lady never added the insurance and I do not have money to buy a new phone. 00.

I am a mother of three without any help. I do not know what else I can do. I am more than likely going to have to drop the company and find someone else. I wish to register a poor rating about Family Mobile and hopefully the management team will read this complaint.

So it started at Walmart on 47st Greeley, CO, 80631. I am on a low income.so I went to get the family plan. I had to go back to Walmart 3 different times to get a working phone.the Walmart employees where very rude and did not want to help me so I called a manger and explained my problem he took care of the phone for me. After a few months I and my wife each had phones and payed are bill we thought the service was great. Then in August my phone was giving me problems again. So the wife and I decided to cancel a line and just keep one line.sept 2 2016 we went to Walmart and cancelled one line.when we cancelled the line the Walmart employee and family mobile operator said there would be no problem and my bill will be $34"88 a monthly from then on.

Then two weeks ago from today I found out…

90 without giving me a reason as to why. I called customer service and everyone was rude and said they didn't know what to do about this, then they told me they were just gonna send me to collection cause they weren't about to help me with this issue.

My parents are currently using this service but I will make sure to let them know they need to cancel as soon as possible because Family Mobile only ripps people off!

Horrible customer service from Family Mobile. I asked Sam (14157254) to transfer me to someone over him multiple times for about 5 minutes and he was basically refusing, then he said he would transfer for me and at this very moment has had me on hold for 15 minutes.

My phone bill was due September 7, 2016 and so I've been trying to pay it online and thru the automated telephone but they keep denying my payment and giving me extensions? I don't understand what they are talking about and when I spoke to one lady who had a foreign accent.

I asked her to speak to someone else and she hung up the phone on me. I've been with this company since July but I'm looking to switch my service.

No service for 1 month. I lost my job being that I need a phone for work. The two Jeffrey Id number 1412151 who was a supervisor told me to send my phone in and wait 2was for another phone.

You contacted my lawyer since there is a breach of contract on family mobile side for not upholding the contract. I'm suing for lost wages due to work, plus the 2 phones I bought and all my monthly payments.

Signed up for service 2 months ago in June 2016, family mobile was aware that previous carrier was owed, phone has been working, paid monthly prepaid bill, after I pay, now it states no network coverage. Called spoke with Mike who argued with me, frustrated, was sarcastic and said oh well, you need to call the company, refused to give me a supervisor after 7 repeated requests only to leave me kn hold because his supervisor wasnt available. I dont have time for this bs and I am filing complaints with bbb, consumer affairs, ftc, ripoff report ect.

My wife bought a family mobile phone while out of town at a Walmart store in Texas. The counter person said I will activate your phone and get it ready for you. She left her phone 27th him and he activated it while she shopped. When she stopped back he handed her the phone and said it was activated and ready to use. Everything said T-Mobile. We went and bought a card for $45.00 at Walgreens. When I tried to load the $45 to the account it was denied because it was not T-Mobile it was Family Mobile. The phone was purchased in good faith. At the point of purchase nothing was explained about it being two different companies. I called Family Mobile, Walmart, T-Mobile and everyone basically sad too bad. So now I have a non-refundable card.

This is the product of Deceptive Trades and Practices.…

I bought a phone from Wal Mart and signed up for Family Mobile. This phone was for my son and I was paying the bill until he found a job. He did not find a job and I quit paying the bill as the phone was discontinued and no longer useful. I recently received a bill for $60.01 for services for which he did not use as the phone was disconnected. I've called the Family Mobile customer service phone number, which by the way was pathetic.

I could barely understand three men, one of which said he was a supervisor, All three were like a broken record, as they said nothing could be done about this bill. I have a phone for myself with a different phone company and never had this type of problem. I will contact the District Attorney and BBB about Family Mobile. I even said that I would pay half…

I have several complaints about this company. No good cell service in my area, then phone locked for money I don't owe, lied to by Family Mobile customer service agents on the hotline, phone still locked out even after payment. Just got home from the hospital, husband works out of town can't even call me, live alone and this is my only phone.