Family Mobile

I have several complaints about this company. No good cell service in my area, then phone locked for money I don't owe, lied to by Family Mobile customer service agents on the hotline, phone still locked out even after payment. Just got home from the hospital, husband works out of town can't even call me, live alone and this is my only phone.

47 when in fact this previous we your company has received majority of the bill. The next time ignorance like this happens I will politely be cancelling all tides with Family Mobile customer service. I would appreciate a response to this inconvenience either via email or cell.

Also I've tried numerous of time to change the name on the account my name is not janel, it's jamel.

For as long as i had this provider, my phone service was terrible! The last few months were the worst, tho. August September of this year it got so bad that i missed 2 emergency calls from my kids and was 2 hrs late to a family reunion because my phone service was so bad i couldn't even keep my gps going!

Over-all my service was absolutely terrible, but the last couple of months were the worst, seeing how my calls were dropped almost every time and couldn't send a txt without trying it 20 times or more! at any case i don't feel like i owe them anymore money for service for a service that in my opinion was terrible and kept getting worse over time!

The reason I am writing is because of a misunderstanding I had a few days ago about the purpose of a Family Mobile web-pack, also known as an extras-pack. I was under the impression that the pack could be used in lieu of an over the limit data plan. I thought the pack would restore high speed data to my phone, and I proceeded to purchase the pack using the phone automated system. When I discovered that it had not had the desired effect I contacted one of their agents. This particular agent informed me that the purchase could not be completed without her assistance and went on to take down my information once more. I was then assured that I would not be charged a second time for another web-pack.

When our transaction was complete, just as I was hanging up my phone, I could hear the agent…

My husband and I purchased two Nokia Luminas 530 on 12/3/14 totaling over $200. We also purchased the two year replacement warranties. It's been led then 3 months and our phones are freezing, shutting themselves down, getting to hot to touch, and won't hold a charge.

We are still under the manufactures warranty until 12/3/15. com. That company basically told me that have to send them out phones and be without one for over two weeks!! While they try to repair ours. WalMart failed to tell us when we purchased the warranties that it won't come into effect until a year later...

We keep a credit on our account bill has never been late and we are being pushed off from one company to the next... How can we make them hold up their end of the warranty?

My account number 930873164. I called your company the end of August 2014, to inform you that I no longer needed services from your provider. The cell phone was given to my son a year ago, and I decided to just add him on to my plan with a different provider. 43.

I called the company on Saturday 02/08, to find out why was my card charged. The representative told me that I had been using the phone and had occurred over 700 minutes. He verified that all of information was still the same.

I, immediately became upset and asked him how is this possible? He tried to convince me that I was the account holder and that I made the payment. I requested to speak to a supervisor after talking to him or over 40 mins, 15 minutes later a supervisor…

I'm sick of paying 75 dollars a month. I have complained many times about dropped calls,data slows down. They tell me it will speed back up 19th of the month,mine never does most of the time weak or no signal i am a paying customer i should have options im furious,i never get any where with customer service when i call i don't want to talk to a foreigner i want American i can not understand the foreigners I'm am fixing to drop this service it sucks.

I am trying to rectify a phone bill with family mobile, I misunderstood the plan offered and would like some answers as to how to cancel this service so no more fees are applied. The phone was suspended in November at which time I thought it was a pre-paid phone so I was under the impression that if not used no charges.

I contacted a representative who told me the phone was cancelled on Dec 19,2014. 00 , I did not receive any bill and my account was no longer accessible when the phone was cancelled, I had no idea it was still accruing fees.

I am asking first, a confirmation as to the status of this plan which I want cancelled once for all and secondly what the final amount owed and how to make payment. Thank you for your consideration in this matter.

called spoke to 2 different reps an a supervisor no luck this company is the worst ready to switch.

I cancelled 2 lines the 1st one w/ number 865-283-0746 on 12/12/2014 and number 865-258-7680 on 12/18/2014. I was told my bill would be pro rated but i have not received credit for either month that I have paid. 93 on 1/16/2015.

Thank you I look forward to hearing from Family Mobile or Walmart and getting this matter resolved.

On Family Mobile acct#. #878708468 I bought new services with metro pcs on Dec. 14th, 2014. The representative called family mobile to verify name with acct#. He then transferred my phone no. He removed the family mobile sim card and replaced it with metro pcs.

My phone was placed on a new acct#(969588017. I have not used family mobile since 12/14/2012. I am having trouble finding someone to please remove all charges up until that point. I enjoyed using Family Mobile but now do not want to continue and finding it difficult to get in touch with anyone from cust. service dept. there.

On October 18, 2014 I got my phone activated and paid only $26.02 for unlimited talk and text. Then on November 23, 2014 I paid $26.02 again for my monthly bill for unlimited talk and text. on December 23, 2014 I was told by text message that I had to pay $37.84. I called the 1-877 number and was told the increase was because of the internet feature. However I never called and asked for the internet to be added to my account. I tried to cancel the internet feature as I do not get on the internet.

However the guy on the phone told me that since my bill was already due I had to pay the $37.84. I went to Wal-Mart to pay the bill and the lady said my bill total was $26.02 I paid that on December 23, 2014. on December 26 you turned off my phone saying I owed $11. I paid that and once again…