Fifth Third Bank

We needed a re-analyzation of our annual mortgage escrow statement. The process was supposed to take 5 business days. It has been 6 weeks and still not corrected. Promises failed and still no one to provide how we can pay our escrow shortage in one lump sum to keep our monthly bill down.

Upon not receiving my Master Card/Fifth Third statement on time this month, I telephoned yesterday to be certain it had been mailed to me. I was told I had been changed from USPS mailing to on-line notifications. I was told I had been sent a mailing saying that if I didn't respond with my request for standard mailings, I would be switched to on-line service.

I told the person that I did not recall receiving such a notice, and that if I had, I would have been certain to stay on the USPS mailings - I DO NOT do on-line banking. I was assured that I would be changed back to my preference.

When I called again today to be certain the change had been made, I was told I would have to go on-line to confirm my preference. I DO NOT do on-line banking so I was told I could go to a branch office to…

1. Why does 5/3 use customer service people who do NOT speak English as their first language? Usually, not always, I have to talk with someone whom I cannot understand. It’s frustrating and annoying. 2. I have had my credit card compromised 5 times in the last few years.

I call the Customer Service line to address the problem and typically get transferred 3 times before I can reach someone who can actually DO something. Why isn’t this an option on the main menu? 3. Why does it take SO long to get a replacement card? I mean seriously? 4.

I get asked (ad nauseum) about the disputed transactions that caused a fraud alert. I think it’s understood then I get a letter that includes NON-disputed transactions. Why? Maybe if they spoke English, they’d get it right? 5. I have “transactional or…

On 09/26/2023 at 10:40 am, I entered the 5/3 Bank, Brunswick, OH branch, to purchase a money order. Behing the teller window, there was one teller and there were two customers in front of me. In the lobby there was another employee and four employees in the offices.

I had to wait 20 min. to get to the window, where the teller did not greet me, she just processed the transaction, no questions asked and again no greeting at the end either. I asked the teller, if this is normal to have only one teller to serve the customers, and she responded that all employees are tellers and they come to the window, as needed.

I want to also note, that while she was processing my transactions there were 4 cars lining up outside waiting. I have an account with 5/3 for 25 years, but never had such a poor…

Hello, my name is, Sue Lynn Burnett and Fifth Third credit card department continues to call me, trying to get in touch with my daughter, I have already told them more than once, this is not her number, and to stop calling me, it is causing me mental distress. Fifth Third credit card company still continues to call and harasses me daily, before 8:30 in the morning.

I’ve been called more than 20 times in one month. At this point I’m going to get a lawyer due to the harassment and it’s making me even more physically ill. I need to be compensated for my pain and suffering and distress I’ve been put through due to this company.

I will take this further to social media and the news, they have been told to stop calling me, I am not my daughter. You may have someone contact me, so they can…

LOSS DRAFT DEPT. HOLDS MY INSURANCE MONEY FOR MY HOUSE REBUILD DUE TO HOUSE FIRE. THEY WROTE ME CHECK 6/16/23. IVE BEEN CALLING EVERY WEEK COMPLAINING I HAVE NOT GOT THE CHECK. THEY TELL ME TODAY THAT IT WAS CASHED ON 6/21/2023.

THE 2ND CHECK THEY WROTE ME ON 7/6/2023 I DID NOT GET UNTIL 7/18/2023. THAT IS HOW LONG THEIR PROCESS/POLICY IS. THEY CUT CHECK THEN IT HAS 5 TO 7 DAYS TO GET INTO THE MAIL AND SENT. THE JUNE CHECK WAS CASHED 3 DAYS AFTER THEY WROTE IT.

SO I DONT THINK IT LEFT THIER BUILDING. SOMEONE PRINTED MY NAME ONLY ON BACK OF THE CHECK AND THERE IS 2 NAMES ON FRONT- SO IT NEEDED 2 SIGNATURES. 80 CHECK WITH ENDORSEMENT NOT CORRECT. I THINK IT NEVER MADE IT TO MAIL SYSTEM AND WAS CASHED BY THEM/IN THEIR OWN BANK.

THEY WONT TELL ME WHAT BANK CASHED THIS CHECK OR ANY…

On August 29, ,2023, I called the Fifth Third Bank because my account is block. Both personal and business checking accounts. The customer service referred me to Fraud Department. The person on Fraud Depart was so unprofessional. I can feel, he don’t like the way I sound because of my accent.

I never been treated this way. I’d been in Fifth Third Bank since 2012. I loved my local Fifth Third Bank employees. They’re always accommodating and always make sure, that they meet the standard of helping the clients. That’s the reason I’m still on this Bank as a Satisfied customer.

By the way, I have a business. I deposited the check my client issued for the amount of $227. I deposited through mobile. Not realizing, I forgot my name when I deposited. But, the customer information is written on…

I came to the bank to make some change and deposit and the employees in the really bad actitud told me that becouse was Saturday and she was working alone she couldn’t do the transaction that was a really bad day for that , then she star complaining about it and she make me way for more than 30 min with out doing anything.

She dicide to do other stuff instead of do her job . Bank 3775 Santa Bárbara Blvd Naples fl 34104 The manager came out at soon he finished with the client that he had at the time and did the job . Exelent service from him.

i just received a letter from your loan department about trying to get a car loan you said my credit score was no good I bank at fifth third and have my 401 k with fifth third and this wasn't good for you that's not right as i am a loyal customer and I had to get a loan through Huntington and they are a horrible bank this is really to bad when you don't give loyal customers a chance did you talk with any members of the branch I go to find anything about me you don't know my character you went by past history do you give anyone a chance I will tell people to be very careful with your bank

The supervisors and and the executive resolution department refuse to pull the call from 7-7-23 monitored and resolved because I was told I would receive a provisional credit for $2000 for the amount that was stolen from my bank account 8 days after the dispute was filed, also my account was illegally closed out before It was supposed to close from this document which states my account was not supposed to close until mid-August 2023, and the reason for my dispute was fraudulently changed on 7-9-23 by a supervisor who fraudulently changed my reason from unauthorized transaction code to an electronic image when no check was involved cause the bank never gave me not one check and

I should have received my provisional credit like I was told I would receive from the agent that filed this…

I am very sad to informed that i have open my account yesterday and today i verified my external account successfully with 2 small transaction initiated by 53rd bank from my account. i am ablet o login to my account successfully and when initiate transfer by selecting To, From , On and confirm amount it error saying Attention We need to double-check something.

Please give us a call at 1-800-972-3030. , after calling this number which transferred to Philippines. after speaking almost 2 hrs. with rep by explaining same thing for 15 times i was feeling we are just circling same question. after asking to escalate or speak with supervisor , I was refused to transfer to any because supervisor said he do not want to talk for this issue and i have to keep trying to transfer money from external…

I have been banking with Fifth Third Bank for almost 21 years. Beginning as a struggling college student in Akron, Ohio, to when I purchased my first home in Homewood, IL. I enjoyed my relationship with Fifth Third so much that when I moved to Liberty, NC, the closest Fifth Third Bank is about forty-five to fifty-five minutes away from my home.

But I refuse to move my account even though there are three reputable banks within a three-minute drive. On June 27, 2023, while shopping with friends, I received a fraud alert from Fifth Third. I contacted the bank immediately, and my card was blocked.

The representative told me it would be two weeks before I would get a replacement card. ” I called Fifth Third back and asked the representative “Why it would take so long. ” I couldn’t believe…

I switched over from chime bank to fifth third bank, and it’s literally been my biggest regret. Since the first day I opened my account with fifth third, it’s been one issue after another and it’s honestly over the littlest things that shouldn’t even happen!

For example, I always get my paychecks direct deposited into my fifth third account, and I have for months and months now! Then, I’m supposed to get paid today, my payroll even texted me at 8am saying the processed my check, but I never got it today.

I’ve always gotten my paychecks on Wednesdays instead of fridays since it’s the direct deposit early pay! It’s always been this way since I opened my account! But I waited, and waited and waited all day today for my check because I need it!

And fifth third still hasn’t put it into my…

Ever since I moved to FLORIDA, I’ve had HORRIBLE service!!!!!!!!! I’ve been banking with the same bank over 40 years!!!!! Every time I go in the main bank to make a simple transfer it turns into a disaster!!!!!!! Last transaction took 2 hours!!!!!!!

I just received a letter from the bank with the wrong withdrawal amount. I called the customer # & was told “I would have to make another call to the Bank where I made the transaction, because the person on the phone couldn’t help!!! I don’t get it!!!!!

What’s the point of putting a CUSTOMER SERVICE # if they can’t help??????? I’m seriously looking into doing business with another Bank that would service me more appropriately.

so I guess the bank gets to use my money until they post it to my account.

I deposited a check into my daughter's account using the 5/3 ATM in the 5/3 building (main office in downtown Cleveland). The ATM has not be showing the images of checks that are deposited for about 6 months but deposits have gone through without issue.

When I deposited this check it was deposited then taken back out without explanation. I went into the branch when I discovered it had been deducted and they were completely unhelpful. The teller (at their main branch) was uninterested and kept stamping other items behind the counter as I explained what I was seeing on my account on line.

She asked me to repeat things multiple times (because she wasn't paying attention) and then said it's probably because it is a personal check. What? She then referred me to the banking offices behind. I…

Racial Discrimination at a local branch.

My debit card was used without authorization and they want us to wait 8 days to get our money back. I just called customer service and told the girl I wanted to file complaint and that dispute department says I didn't report this until the 18th I did this 14th an employee didn't do their job and that I wanted to file complaint on the dispute department and the gjrl said let me connect to the dispute I'm 3 months in and 4th month out

The Staff at Fifth Third Richmond Ky this morning was very evasive today. It’s like they have been told to expect me arriving, I’m sure it’s this personal banker Robin Chrisman, she’s always had an Attitude with customers not just myself.

I’ve been with Fifth Third for years but this branch is Terrible. Why do you keep someone like her? Not a people person for sure. I just wanted to get some Cash out because I buried my Mom this week.

I owed the Funeral Home 15k and the Gravestone was 5 k. She was in here sarcastic way. No empathy. It’s all good I’ve been with Fifth Third for Years but I’m now gonna find another bank. I just want my money out of this Establishment .

I just filed a Complaint with the Consumer Financial Protection Bureau. Maybe that will open your eyes up. Anyway all I…

Ever since hurricane IAN, when I lost internet and phone service, I was forced to go to a new internet provider. From then on, I could not sign into my account unless it was verified b a phone call. More often than not I could not sign in. Also, I was told I cannot clean out the cache nor remove cookies - which I do every evening before shutting down the computer. It appears that 5/3 bank now DICTATES TO ME HOW TO MAINTAIN MY COMPUTER.

Now that does not even work any more. I had to correct my phone number designation, same number, just one of them is a landline. Now I am told it will be 2 weeks before I can access my accounts, which I do DAILY. Also, my cell phone is NOT A SMARTPHONE. I do not have one, do not use APPS. My cell phone is a flip phone for emergency use only.

I have been a…

I use the self deposit feature by using my phone with the ap. Two days I deposited a check in this manner by writing myself a check from a well known death benefit fund account. I have done this many times over the last 4 years after losing my husband.

00, the teller by name of Tina, treated me like a criminal for doing so.. I waited an exceptionally long time while she discussed my account with another teller. I explained that I’d made the deposit 2 days prior and even made an additional deposit to the account during this transaction.

It was as if she didn’t want to give me my own money and I was angry upon leaving the bank. I explained what I planned to purchase that day while I shouldn’t have had to do and had all my credentials for her, so the behavior was totally unwarranted!

No…

Cashing a payroll check that was drawn on fifth third. Was told I could not cash because I did not have an account . Manager stated it was because I did not have an account. She suggested that if I had an account elsewhere I could go there.

Then she proceeded to tell me she could show me out. this was at the Lansing branch on Pennsylvania Ave.

If I could mark zero stars I would. I have attempted now three times to get a loan payoff release etc. from them that they keep saying they are faxing but never arrives so I can get a auto warranty credit for a vehicle i traded in.

I currently have my new vehicle loan with them (which I am now thinking I might need to move to another bank). this is 2023 not 1973. Each time a fax is sent it is a request that takes 30-60mins where you have to hang up then wait to see if it actually happens.

I have wasted so much time on this that if this doesn't happen I'm just going to give up on my warranty credit as it's not worth…

Lost Draft Dept lost my insurance check over thousands of dollars. On Feb. 23, 2023 I Spoke to dept mangager Sarah Williams and Shelbie Man (owner of my file). I was promised resolution on following day. They were going to call me next morning and never did.

I attempted to call and got automated answer machine. I did not get any resoluntion. Up until this time, I am not able to get to anyone. This process has taken me form Jan 23, 2023- Feb 24, 2023. I still have not received my check and have contractors waiting to be paid.

It is distrubing how a bank deptment can be so negligent.

There is too much to write and I am still too pissed off to spend more time on this. Your bank has caused me to spend nearly 90 minutes and when the fourth person told me she would have to transfer me again to speak with a fifth person I hung up.

I am close to the point where I will be taking all of my money out of this bank and going elsewhere. Larry Kreis MC # ending with 0077

A $44 fee to deposit MY money immediately into my checking account on an electronic deposit? I will not pay that ridiculous fee. Keep it up and you will lose a customer.

The company that represents you wisely has blocked my card because of disputes I am losing my job and housing because I can not get my money this is not right I need it taken care of immediately I am not getting my money that was sent to them I am losing my job and housing because of this they lied to me three times

I was having a problem with my account on my macair pad. It could not log off. The women on the phone treated me like I was 2 years old. rude questions and asked me questions like I was from outer space.

She hung up on me.

I have an account with Fifth Third Bank. Two Agencies pulled a scam on me and sent me literally junk, for which I paid $275 and change. Although I told Fifth Third Bank it was in truth, stolen money, they would not refund my small fortune, and I consider this terrible business ethics.

I most likely will close my account. I find it very callous.

My father and I went to the branch above yesterday around 1130am to have me put on my father's checking as an authorized person to take care of bills in the event he can't due to illness or other reasons. I provided my CDL A driver's license from the state of Wisconsin that was up to date and current. I also provided my social security number, which was accurate and valid. After all this was provided, they claimed that there was a problem in the system telling me that when they put my information in, there is another Demetrius Bates with a different Social. What does someone with the same name but a different social security number have to do with me being authorized on my father's account?

A week or so prior to this incident, my brother Anthony George Bates went to the same branch with…

This bank is designed to take your money and I have proof, do not use this bank.

I walked into the 5/3 bank on Libby Road in Maple Heights. The Teller was an African American lady who wears a natural afro sometimes. I don't know why the Tellers do not have to put up there name plates it is ridiculous.

00 out of my checking's account. The Bank Teller put the money in the money counter. 00 bill and placed it on the back counter. 00. 00 bill on the counter. This Teller needs to be investigated and she should have to wear a name tag and have her name plate showing at all times.

I have been trying for 3.5 weeks to get a copy of my HELOC. I have called, emailed them to no avail. They keep sending me an encrypted message which I can’t open due to I only have a I-pad. I have requested a copy via email or fax and never have received. Keep promising me they will send by mail but it never shows up in my mailbox. This is a time sensitive matter and I’m EXTREMELY unhappy. I can support my accusations with copies of emails and text messages. I know you can check the phone message as they are all recorded. PLEASE HELP ME GET THIS COPY. Account no 00886245174 Veronica Stitt 309 Sassafrass Xing Canton, Ga 30115

678 564-8436. Thank you

We have been rescheduling our appointment to open a checking account in this bank in branch "". Somehow every time they have an excuse saying that no one is available, they are not in bank at that time, they are occupied somewhere else.

It has been the same with at least 5-6 more people in my circle. Somehow everyone is taking out time from there daily work life and all they have to say is either they don't have anyone to open account or they are not free or in bank at that time.

Absolute trash with poor customer service and they’ll try to swindle you for money. I requested an amortization schedule , spoke to someone name Conner who had no clue what that was and hung up the phone on me. Please avoid at all cost!

I fell on hardtimes at the beginning of 2022 first I had covid second my wife left me, I watched my dog get hit by a car and killed, my sister died and so on, well anyway I called the bank (5/3) and told them what happened and that I needed some help.

I'm not sure of the date I want to say October, well anyway the guy I talked to said I should file for forbearance and so I did I asked while I do this should I keep making my house payment he told me that I should wait to see what the bank can do for me so as the process is happening I'm not hearing anything so I would call they said they would leave a message so then I started getting a call from a lady named lawonda I missed her call she leave a voice message saying to call her back so

I would call and couldn't reach her so I would leave…

Any time I try to deposit checks 5 3 holds money for 10 plus days. I hate this bank

I do not understand why Fifth Third continues to treat me and my husband with smiles but basically tells us we don't matter. We had a terrible l time getting our house refinanced several years ago and now all Sam Hasrouni tells me I am lucky because some people owing 600,00.0 on a home only worth 500,000.00. I wonder if they treat other clients as bad as they have treated us!

I deposited $60 at the fifth Third bank ATM and it didn’t credit to my account gave me a slip but said go inside bank atm was having technical difficulties. I went in lady immediately yelled nothing we can do with atm issues gave me a phone number and told me to file a dispute.

Called disputes spent an hour on the phone with them repeating what happened more than 3 times. Was told it could take 45 days to resolve dispute. I explained without my deposit would cause overdraft. Lady stated they would take care of overdrafts.

Money was located and deposited on the 12th but overdraft remained on my account have spent two days making calls to the bank without resolution. Customer service says disputes has to handle and disputes says customer service has to handle.

Teller error! 00 from a Gofundme gift , as I have lung cancer. Told the teller it’s a gift but the check writer has an account, he said no problem, but I don’t. 00 ! Like what the hell !

So embarrassing and I’m furious and will never go back and pissed . 00 and left ! This is bullshit ! 53 bank on Alpine Ave Grand Rapids Michigan

I have a POA on file with my local branch and apparently this doesn't translate to other 53 Banks, their corporate offices or their Fraud Department. What is the purpose of having one then. If you want a bank that hides behind their own inabilities to make your banking a living nightmare.

They're the one for you.

On December 1, 2022 I logged into the new Fifth Third App and discovered that check imaging and detailed deposit info was no longer available on the App. My wife Marta and. I both rely on info the App provided. I received the below info on December 1, 2022 on the “Ask Us” feature of the App.

“Welcome to Fifth Third Bank! My name is Jack. I would be more than happy to help. Raymond, I apologize for the difficulties you have had. The check image function has been removed from the mobile app with the most recent update. We will be bringing it back soon with another update.

A few days later I went in person with my wife to the local branch to ask about the issues with new App and we were told Fifth Third was going to fix it after receiving lots of complaints.

Today ( 01/10/2023) I logged on…

The new mobile app not work well, I think the old mobile app more better than now . Department customer service close to early 6:45pm is ready go home ,who is can help for us problems with account . The check deposit is ready 72 hours not going to my account , called customer services closed,

This is the worst customer service organization I have ever encountered in my life. I simply asked for a replacement debit card and that sent me on a 2-1/2 month and still ticking adventure to try and get my own money.

Common sense, don't ask for any here. Compassion, nope. Simply the opposite of what you would expect. Please tell anyone you know, don't do business with these idiots.

I have never received poor customer service like this company. I have had issues at the very start with the online banking. This was for a car loan, I finally got so fed up I paid off the $25K loan and was told as long as I wire the money before 3pm from my bank I will get a letter of paid in full.

I did exactly that and when I called I was told that is misinformation and they require 3 business days to process a wired payment. They would do nothing about it to provide the letter I needed that day. I called back 3 business days later and then they told me they need 3 business days to fax the letter to me and 10 business days to mail the letter!

I was talked to extremely rude and they were using sarcastic remarks. I asked for managers everytime I called and was treated exactly the same.…

I've complained several times about this issue but you guys don't care. So Monday, I didn't know it was a bank holiday I called in, computer asked for my social security number, I give it and then it wants my pin, this is where you basically tell me to take my money and

go away because I don't have a pin, I don't want a pin and I'm not going to get a pin number. So then I have to keep putting crap in until it decides there is a problem and send it forward which takes a lot of time and pisses me off.

So Monday after holding for 30 minutes, it comes up and ask me to put in my information again, do I start the process all over again with entering data and again, stupid pin, then it tells me your closed for a holiday. Then I had some choice words for fifth third.

I don't want an ATM card,…

HORRIBLE Customer Service, They hate their Job, and it make it hard for me to just make payments. I hate talking with them they are so mean and nasty.

The manager at the Fifth Third Bank location on 5771 Wooster Pike in Cincinnati, OH by the name of Jeanette Trujillo refused to help me get a title notarized and did not provide any explanation. I am a Black man and have owned my own business in Cincinnati for over 30 years.

I have been a customer with Fifth Third Bank for over 40 years. She said she didn't feel comfortable helping me and refused to help me in any way. She didn't even pull up my account. Why work at a bank when you refuse to help your customers?

I inherited a mortgage loan with Fifth Third Bank from Capital City Home Loans. My loan number with Fifth Third Bank is 301305017. Since then I have called customer service several times in regards to City Taxes in Cordele Georgia to paid out of escrow account.

Because no representative reached out to City of Cordele Tax Office for current taxes, I faxed a copy of the current tax bill to the fax# 817-826-0538 to Fifth Third Bank. Noone can verify whether the fax has been received.

I have proof it was successfully sent and receive. I would appreciate a response from a capable representative that can address these issues and execute a resolution. My email is snclrs@yahoo. com and phone number is 470-989-3998

I was given a personal check from a family to buy Xmas gift for my children and fifth third decides that they want to place a hold on it, when it’s was already cleared and was taken out of the givers account, 5th third won’t release it until Jan 3rd. Thanks a lot fifth third, way to ruin my kids Xmas!!!