The worst customer service of any company I have ever experienced. The agents do not listen and will not allow you to speak to a supervisor. They are trained to repeat scripts and place you on hold. That is it!
They are incompetent and outsourced jobs is the reason this company doesn’t deserve my business. I’m closing my account immediately!
My credit scores HAVE BEEN LOWERED because of the recent credit offer and also the male representative i spoke with today appeared to be rude , and irritated with my questions im extremely dissatisfied with the poor assistance given to me by fingerhut representatives I dont want any credit raises ON MY ACCOUNT
My name is Catherine Johnson I paid my monthly bill on website and had one payment page open. After clicking on make payment, 2 payments pulled from sme glitch. I was told do to their system issue, I have to wait 12 to 14 days to refund my money.
This was Fingerhut issue not my fault. The double pull of payment is messing up my payments of my other bills. Then the Customer Service Supervisor tried to justify by telling me it was for August payment. Which is inaccurate because I've paid August and was only paying Sept.
I was very pissed that he is telling me I was late and they just auto take extrA money from your account. I need my money put back in my account asap. My number is 513-331-8007.
I ordered a Anne Klein watch two times and both times I received the wrong watch. I feel this is unexcusable and I want the shipping fee's for the watches plus the amount of both watches be added back to my account. This os very poor customer service.
00. that was on August 4th. On August 8, 2023 I got a notification from my bank that Fingerhut was trying to process another $30 dollar payment. I called Fingerhut and removed the card from my account and the male representative said they weren't trying to take another $30.
This morning I got a notification from my bank that Fingerhut processed another $30 payment. I tried calling and the representative kept getting nasty with me so I asked for a manager and she refused. Trying to get ahold of their corporate is not possible.
I did not authorize Fingerhut to take that $30 dollar payment. I have paid $90 dollars on my order that was supposed to be $30 dollar payment. How do I get my money back from the $30 dollars taken out this morning?
I really upset because I removed the card from the…
00 in February 2023. 00. The representative that took the payment said it would apply to the payment would apply to April payment that did not happen. 00. Customer Service was horrible and this affected my credit score as showing late payment when I paid early. No accountability whatsoever.
Whom do I speak to about this urgent matter. This was so wrong and because of this they lost my business.
I received several emails that someone opened up an account under my name, another email saying that the security questions have been changed and a few smaller emails reminding me about my credit. I NEVER SIGNED UP FOR THIS CREDIT CARD.
What makes this even worse is when I call Fingerhut, their system was down and the agent couldn't look anything up. Told me to call them in a couple of hours. I called the next day, and now they are saying their fraud department is closed-before 5PM.
This entire thing sounds like a SCAM.
They sold my account to another company how could they do that
99 but they sent me a box of mask. I called and spoke to a supervisor and he had them pick it up and he then placed an order for the gloves again and I would get the credit when the package was received.
The new order which the supervisor made for the gloves came and it was wrong again, I got the mask again. I called and spoke to a supervisor who said they would have it picked up again and I would get credit once they receive it.
She even sent a coupon for my next order. I have called 3 times since then because no one has picked the order up. I got so mad Monday I told them I will not call about this again but I will not pay for something I did not order and clearly soomething that is wrong on…
I accidentally double paid my balance, immediately noticed, so I called to get my refund and they said they couldn’t do it that day. 5 weeks later and countless calls, and I still haven’t gotten my money back. The ONLY thing this company is good for is building credit.
The management can’t make decisions, the customer service team is a bunch of incompetent phone jockeys that can’t do shit! 5-thumbs down.
I was faced with an hardship. Got behind in about 4-5 payments. Balance with Fingerhut then was roughly $765. Dollars. Fortunately was able to pay demanded amt of $406, in October 2022. , on time since 10/2022. then I was in a car accident 6/22 and suffered a heart attack, rendered unable to work, now living on a fixed income.
Called Fingerhut to see about having some compassion by getting payments reduced and the request was denied! I am again requesting for a lowered monthly payment Amount and i would like an itemized statement of my purchases and the cost please. Thank you Sadonia A
I'm on disability and my payment of check changed from the 4th wed of every month till the 3rd day of the month now before when paid on 4th wed of every month I always paid my account early and also a lil extra to my payment...because I had no control over disability changing check date I asked Fingerhut to please move my due date from the 1st to the 3rd when my check comes and they refused and have said I'll be charged late fees ...I've been a great customer...not right
AN ORDER WAS CANCELLED FOUR DAYS AGO SOON AFTER IT WAS PLACED AND I WAS SUPPOSED TO RECEIVE A CREDIT BACK TO MY ACCOUNT! I'VE SPOKEN TO CUSTOMER SERVICE FIVE TIMES AND THEY ASSURED ME THAT THE ORDER WAS CANCELLED.
NOW, AFTER THREE BUSINESS DAYS HAS ELAPSED AND I'M EXPECTING MY ACCOUNT TO BE CREDITED BACK, AN EMAIL ARRIVES INFORMING ME THAT THE PACKAGE WILL BE DELIVERED TOMORROW MORNING ANYWAY! CUSTOMER SERVICE GIVES ME AN ENTIRELY DIFFERENT STORY, TELLING ME THE PACKAGE WILL BE DELIVERED ANYWAY AND THAT I WILL HAVE TO SEND IT BACK FOR A REFUND!
THIS IS DECEITFUL AND TERRIBLE AND LOWDOWN DISHONEST BUSINESS PRACTICES. I'VE CALLED SEVERAL TIMES TO MAKE SURE THIS DIDN'T HAPPEN AND I WAS MISLEAD! I NEED MY CREDIT BACK! IF NOT, I'LL NEVER BUY ANOTHER SINGLE THING FROM THIS COMPANY, PAY OFF MY…
Misrepresentation on multiple Recorded lines. Bait and Switch on a "Credit Line Increase" I was Gauranteed to get? Talk to a sales Manage and multiple sales reps reps, which ALL misrepresented me after spending hundreds of dollars on this company.
00 dollars on items I did NOT need at this time, especially with the way the economy is right now!!! 00 before 12/28/22.......
I got some jewelry from fingerhut I got a name necklace for my daughter it was fake it turned black purple and red I called fingerhut and told them about this problem so they sent me some labels to sent it back so I I’d sent it back with the ups person they sent now they trying to make me pay for something I sent back am not paying for something I sent back that I don’t have any more I haven’t missed any payments but
the one they trying to make me pay it’s not right at all and everyone act like they don’t no what’s going on
Since the beginning of July 2022 I have called repeatedly trying to get help to resolve a payment issue that was made in full. Every time I called no one, for some unknown reason could fix the problem. The company merged with another company and when I paid my only account off On July 7, 2022, they transferred the balance to their other company without transferring my payment made in full.
For months they reported on my credit negatively even though there was a zero balance, despite the numerous times I called. " I shouldn't have to dispute anything! I have had my account with them for years and they could care less.
Almost six months for someone to look and see that I made a payment, and every time I asked for a supervisor there was NEVER a supervisor available! Every single time!…
Ordered pillows which never shipped. Asked them four times to cancel order which they refuse to do. Want me to pay for product that was never shipped to me
I ordered a pair of Christmas shoes. They were the wrong size and color. I called and was told even if your company sends out the wrong items, I still have to pay per hour policy! Your company is despicable!
The website said my card was declined. The transaction went through. $30 was taken on my card for a down payment. 46 was taken off my card for the difference of credit line. I called Customer Service and was told that the order was "cancelled".
The money has NOT been refunded to my card .
I made my last payment through my bank's Bill Pay system to my Fingerhut Advantage account onformation (acct # 6369921079427091). When checking my Fingerhut Fetti account due to numerous calls regarding a late payment, I see the 11/18/2022 $100 payment is not reflected.
I spent nearly two hours with two different representatives telling me they could not verfify the payment. I was "advised" to send my bank statement via USPS to Fingerhut for them to see the payment, which I flat out refused to do.
I offered to have them on the phone with me and my bank in order for the bank to verify the payment. They refused to accept that offer. Now, I am spending additional time to try to resolve this issue.
I intend to pay this account in full, close the account, and file a complaint with FTC under…
Worse people in life ! I made an order through these people and the order was lost and I never received it ! I reported it to fingerhut 3 months later and I'm still filling paper work to prove I never received my package and they are constantly keeping me on hold over an hour each time I call and losing my paper work every day .
4 months later still haven't got my situation fixed ! The worse kind of people!
They took out $30 out of my account I paid to have the item returned in good shape nothing wrong and they're refusing to refund my money they sent $18.15 so where is my other $11.85 there was no reason for them to keep it I paid to have the item shipped back
I returned a package to Fingerhut using their return label on October 29th, 2022 and the package was picked up from USPS on 10/29/22 and picked up b UPS Mail Innovations on 10/29/22 and UPS Mail Innovations has it in Minnesota where it was supposed to go but can't give me a delivery date, so I called Fingerhut and they had me fill out an affidavit and now they are telling me I need a receipt from the post office where I returned it. I used their return label so I just dropped it off, I told them to use the tracking number and follow the trail, this is so frustrating that I have spent 8 hours so far on something that should take 5 minutes. I will never use Fingerhut again. I am an elderly woman on a fixed income and this is outrageous.
Donna Becraft
That's you guys are a well known company for many years, and now I have to babysit customer services support cause they will never finish what they started with my issue and fix and get it done. Now I have to wait 7-10 business days again something that's it's been more than a month, and have to evaluate my account again, sound more like if the CEO, VP, and Directors have to look at my account and decide if yes or No. What a bunch of ********* that what it is.
I am being billed for something I never received
You opened an account for me called finger fetty I accidentally paid that account when I was trying to pay my advantage account and it's showing a negative and ever since I've been charged for a fees that I have not used they added insurance that I never asked for and I would like to complain about this because and nothing has been done this is so highly illegal I don't even know how to even express it but I would like it taken care of and
once and for all taken off it's gone to collection I've not charged anything on that account I have done nothing with that account I am paying off my advantage account I have closed at finger fetty account and I would like to complain and you need to be investigated about this so I would like it taken care of for once and for all the account ending in…
I sent a check from my mortgage company and it's been 3 weeks and you have not posted toy account. On 18 August 2022 I sent check #19656 from D.R. Horton DHai Mortgage dated 17 August 2022 in the amount of $261.15 via US Mail.
Since then I have been charged late fees and interest. This account would have been paid in full but someone at Fingerhut failed to post to my account.
I have called the morons in your customer service a dozen times to be put on forever hold or transferred to nothing. I was also hung up on 3 times.
Your customer service sucks and I am at the end of my rope.
My account should have this check applied immediately and all interest and late fees removed and account closed. This has been a horrible experience and I will never do business with Fingerhut again.
It's a shame that you rape people with your prices. Thought I would use my credit with you but it's ridiculous what you charge. I could buy the iphone flat out. Could buy two of them. Should be ashamed of yourself.
No one seems to understand issues when talking to customer service l have app and have been trying to pay on my account They have my new info last time I called because I moved and changed my address , email and phone. Please let me know what I can do to get this matter resolved John Cronin
separate bills. can merge my 2 accounts together I will appreciate it
99 I am very displeased with you guys will never use you again but I want to know how can you charge your customers like that when something truly is wrong and they won't get down to the bottom of it they just say ain't nothing they can do you have to pay the 1899
S. Marine I purchased a gaming computer for my son birthday around 07/2021 in the box headphones came in the box. June 2022 less then a year the headphones stop working so I contacted Fingerhut who sent a return slip to send the headphones back to Fingerhut.
Fingerhut received the headphones back around 07/2022. Today 08/2022 I called Fingerhut and they told me that my warranty I paid for do not cover my headphones, but why did they send me return slip and not informing sooner and having do all this .
I am disappointed with Fingerhut do not care for the customers, paid for the headphones but gets no replacement
My Fingerhut advantage credit has been turned over to collections. Once the name change . I was told the name was changing but my account information and credit etc. would remain the same. Several times I accessed the account it showed no payment due.
I’m now in collections because I was never told I have two separate accounts to pay My payment History speaks for itself . This is negatively affecting my credit . I have been on the phone over 3 hours now trying to speak with a manager, have been hung up on 7 times by agents .
Chris, Joanna, Janet, Sarah, Axel Lee Anna and Kaye. Still haven spoken with anyone who is willing to help me. I’m sure I’m not the only person experiencing this. If not resolved will seek legal assistance and go to the media
I have not received my money back. I was told it takes up to 30 days. Not true. This is the 3rd or 4th time Fingerhut has screwed me.
I was offered pre-approved credit via catalog mailing of up to $500 and when I put in my offer code, I actually received a $700 limit. I want to use a separate shipping address because I have had packages stolen from my residence that were delivered by various carriers from other companies lately and have had to make claims on the stolen packages.
All I want is for my billing address to be my residence, but my shipping address to be my office. All other vendors have complied with this request...... Fingerhut, however, insists that the billing and shipping addresses be the same..... Period.
I contacted a manager to explain my situation and the only remedy offered was to have it delivered to my home and make a claim if I don't receive it. The firm obviously couldn't care less for customers…
My complaint is not about my customer service experience. 00 after 8-10 months of payments and I paid over the minimum payment! I have a a 697 credit score and could've taken my business elsewhere and you guys are commiting highway robbery!
I've been a faithful customer for never missed a payment but I'm very upset. 00 I WILL NEVER EVER BUY ANYTHING ELSE FROM YOU!!
98 a month for a product I did not have so I'll contact them again earlier this week nothing so I'll contact today and I spoke to someone named Mr Hill and now they're telling me that this is the second time that my claim was denied I never got an email I never got a phone call I never got a letter saying that my claim was denied to get my money back to my account I need to finally complaint against them because I do not have and
they seem to not understand this.
I ordered an Igloo countertop ice machine from Fingerhut. I was then called away to deal with a family emergency, leaving a friend behind to care for my home and to accept packages. When I returned home, the website for Fingerhut indicated that UPS had delivered my package, but it was nowhere to be found. UPS could not help me because the driver had no memory of the package, and no signature was required. UPS suggested that I contact Fingerhut, but I was told that I cannot be helped because more than sixty days have elapsed and they cannot offer a refund. I do not want a refund. I want an Igloo countertop ice machine.
Fingerhut refuses to help.
Fingerhut illegally withdrew money from my banking account twice. The money was never put back into the account. Customer service refuses to fix the problem. I never authorized 2 payments in June or July of 2022.
I placed an order on June 8th and never received the items. Pilot freight is the shipping company and they kept sending me emails with shipping dates. I spoke with Pattie at Pilot freight and she said they couldn’t locate part of the order.
I asked Fingerhut to cancel the order because it wasn’t here when I needed it. They tells me that the order couldn’t be cancel and I needed to wait until the items are delivered and send it back. I felt so disappointed, because in other words they was telling me I would have to pay and send the items back, which weigh over 250 lbs and would cost a lot to ship back.
I am a dissatisfied customer, I am reporting this to the better business bureau and I will be closing my account and I will not recommend Fingerhut to nobody.
I was NEVER informed about the change in my contract and that it would be closed, which went against my credit then you open a NEW acct which also has an effect on my credit i was NEVER told about the new acct until it came up on my credit report im a VERY ANGRY customer and need this rectified ASAP without and effect to my Credit Score.
You will be hearing from Clark Howard, or BBB soon. My experience was a (0)
The swing set has fallen apart and put back together 3 times since I've gotten it, the bolt keeps falling out And the legs fall apart. My granddaughter was on the swing when the playset flew backwards. She had a bloody nose and her lip is swollen and bruised and bloody from the swing set.
this is not my debt my late boyfriend ,now deceased has commited a fraud against me using my account he hacked my computer and used my name, and he also has fraud other busines besides me as well , even the goverment so please fix this mistake and erase my debt from you . thank you.
I have tried to contact the customer service department at Fingerhut. I have called and spoke to numerous reps, I have also sent my complaint via email to them. They will not respond, and only seem interested in a missed payment that was no fault of mine.
Their new site keeps saying $0 balance due. I have always paid them on the 3rd of each month without fail. But when I tried to make a payment for May, the site would not take it. But my main concern is, I have contacted them numerous times regarding a purchase for a gold name plate chain.
I was charged $376 for the item and can not wear it due to the damage that it has done to my skin, and the pain it is causing. It has burned my skin on my neck, should and seems to be spreading.
This happened to me after only wearing it twice. I…
Checked by Experience creditvreport saw Fingerhut listed as new acct with credit limit if $400. Upon calling Fingernut, customer service told me acct was opened because was part of new merger & they were opening accts based on prior paying history and without my knowledge and if I told them to close it would affect by credit report.
I told customer service to close & I was contacting complaint department. I DO NOT WANT MY EXPERIAN REPORT AFFECTED BY THIS. I WANT THIS ADDRESSED ASAP & EXPECT RETURN EMAIL.
Fingerhut notified it's customer cardholders of the following:
"Important Changes To Your Account take a moment to review the recent changes to your Fingerhut account. Fingerhut Fetti Credit Card 1 New Credit Account. Same Great Fingerhut. A new Fingerhut Fetti credit account has replaced your previous Fingerhut Advantage credit account in My Account."
What they failed to tell us customers is that this new Fetti account would be reported as a new account to the credit bureaus. I have worked hard to raise my credit score the past few years. The new line and closing of the old account ruined all of that hard work because it dropped my credit score considerably.
And this from a company that advertises that it can increase your credit score. There should be a class action lawsuit for this.…
Good evening, I am submitting this complaint to Fingerhut, because there has been a serious error made by your organization that has impacted my credit scores preventing me from purchasing a home. I have always paid my Fingerhut Advantage plan on time, and have always paid more then the minimum due.
However there was a change made from Fingerhut Advantage to Fingerhut Fetti, which I was not aware of this change until I learned of the error reported by your company to the Credit Bureau. It is pathetic that your organization never educated me on this change.
00 on the Fingerhut Advantage Plan, but my next payment was not due. You have reported to the Credit Bureau that this was considered a late payment in May of 2022. This is impacting me in a horrible way and ruining my life.
I have…
I have two different accounts at Fingerhut and I expected to have only one. Someone from Fingerhut explained the situation to me. I'm getting phone calls everyday about another payment. I don't appreciate calls every day, and I believe my account is not in good standing.
Again I will be making payments very soon to resolve this problem and Fingerhut customer service can also help, I'm a customer that pays on time.
I advise not to open an account with them, this company is a ripoff. It helps with your credit but no matter how much you pay towards your account, your balance never changes. I wish I never opened this account....beware
They cost me 15 points I n my credit report by changing to "Fetti"!!changed age of my credit!