Fingerhut

I’ve been trying to return a product for over 2 1/2 months and they are supposed to send me a label and they haven’t and now I’m getting charged fees for nonpayment I am livid.

James Grodin

com which I use to monitor my credit that my fingerhut account closed. I called Fingerhut and the first representative told me that my Fingerhut Advantage account closed on April 12th and a letter was mailed out to me on April 16th.

I never received an email or letter in the mail prior letting me know that my account was closing. The representative then told me my account closed because the Fingerhut Advantage plan ended so I would need to apply for new credit with Fingerhut Fetti.

I explained that I had that account for over 10 years, and I wanted to know what will happen with the 10 years I had with Fingerhut prior. The representative said rhat he thinks I’ll keep the 10 years but he wasn’t sure.

He then asked for my information to enroll me into a new Fingerhut Fetti account which…

Ordered a catalog so I could do business. They sent a credit card that I didn't use. My credit score dropped 83 points. Contacting Attorney Generals office Monday morning and file discrimination and abuse of power. My lawyer said this is going to be interesting on how you handle it.

Want my 83 points back on my credit score or were going to find out how much money I get for those credit points plus pain and suffering along with loan turn downs caused by your actions. Your company action is in peril.

They have a scam where they stop your direct bill payment and hope you don't catch it then they charge you late fees. They also scam you with the credit card protection.

If I could give a -0- stars I would. 1. I have spoken with no less than 7 Fingerhut CSR's... Attempting to make a pmt on a relatives acct. He is on ventilator and in an induced coma for Covid-19 complications. 2.

I could barely understand the CSR's, their accents were very heavy. I presume Fingerhut does not employ Americans? 3. In this day and age companies that can afford to turn down money are few and far between.

When I tried to order I got a letter saying I had to verify certain information info , Ok,no problem ,They accepted 2 of what they wanted ,,but would not accept my cable bill because the mailing address went to my payee, but my mailing address was still on it,they refuse to accept it!

I receive the mail from them ,they wouldn't even accept that. I think it is very prejudice when clearly my situation is different,they hung up on me 2 times, NO ONE WOULD EVEN TRY TO HELP ME FIGURE OUT ANYTHING !!!!!!

I set up auto pay for my order. My auto pay lasted 2 months then something occurred. As soon as I received an email I immediately setup another auto pay. I received a letter that I didn’t fulfill my obligation but have an opportunity to try again. You’re a scam!

I did the right thing and I will report you and screen shot everything for social media

My due date is the 20th....my balance went up $40 on the same day..like u charging me $40 for what...im not late dude...im done! How long have this been going on and with how many people they over charging.Scamming me out of my money...im going to start a lawsuit...when i get done they will be out of millions!

I made an expensive order with them and had thought I was going to get deferred payments at least until march. I used a coupon code from a catalog but because i used the catalog code from the one that was in my husbands name, same last name as mine, they wont honor it!

They wont do anything to make this right. They have horrible customer service. I am going to have a hard time making this monthly payment now. They wont even do anything to work something out with me. I have been a loyal customer for years and years.

This will be my last time I ever order anything from them again!

I tried to call customer service. What a I got was one of your agents who sounded like a fake agent. He had dogs barking in the background and kept asking me the same question?

Also, he barely spoke English. I couldn't understand anything he said. Worst ever customer service rep. The reason I called is I just returned a laptop. On the paperwork I requested an exchange Not a credit. This is the laptop I want.

6 HD AMD, ITEM# NRGBQ. FYI It's the same price as the Lenovo I returned. 00 So please send me the HP.

FINGERHUT HAS A RESTRICTION ON MY ACCOUNT BECAUSE ITS SHOWING SAFELINE IS STILL ACTIVE EVEN THOUGH SAFELINE SENT A UPDATE NOV 8TH TO FINGERHUT STATING THE LAST PAYMENT WAS NOV.8TH AND THE SAFELINE CLAIM WAS CLOSED,BEEN TRYING TO TELL FINGERHUT THIS A THOUSAND TIMES AND THEY REFUSE TO CALL SAFELINE TO VERIFY THIS AS OF 12/29/21.I HAVE BEEN A CUSTOMER FOR 10+ YEARS MAYBE MORE AND THIS IS HOW THEY TREAT THEIR CUSTOMERS,SHAME ON THEM

Very upset with the way your customer service representatives has treated me when I called about a refund I was lied to several times by five different people. It was Christmas time I didn't with a question want 2extra payments taken from my account!!!

I filled out a fresh start application with fingertip and received $250 credit. Placed an order and the order was incorrect. I called fingertip to complain and requested the $30 that they took out of my acct be returned. I spoke with at least 10 different reps.

My money was never returned even though they said it was. I would like my money or the correct items I ordered.

My fingerhut account was closed recently without any prior notification and it has greatly negatively impacted my credit score which I've spent thousands of dollars trying to repair. " This took 50 points right off my credit score and it remain on it for 10 years.

I tried to reason with fingerhut customer service but they refused to reopen my account. Fingerhut said it closed earlier in December of this year but not just a week prior the last email I received from them was stating my account was in good standing.

Then a week later they closed it ruining my hard work trying to build up my credit score? It doesn't make sense. Any help would be greatly appreciated. Thank you.

Order a before Christmas product , they charged my card 3 times , I asked for a return the customer service rep did a credit cancel on my order so my son's gift wouldn't arrive before Christmas , they never would allow me to talk to a supervisor an the other customers service rep knew that the rep named Paul credit cancelled my order an noone gave me any explanation , my money is gone an all this going on in this world an these people actually will not deliver my son Christmas gift till next year an no explanation , no money back. This is sad .

I will not order anything online again. If I could I would go as far as to getting a lawyer an sue these companies that's getting away with treating people this way with there orders an money. I'm not gonna give up .

Fingerhut should be arrested…

I placed a order on Dec 19 , spoke to a customer service rep about a order my husband placed that stated will ship before Christmas after being charged twice for a fee that was needed the customer service rep named Paul would not assist me or my husband because he didn't have his phone number correct we had the account number right , the customer number right , we were logged into our account an he hung up the phone in my face.

My account was cancelled an reordered by this representative now the new rep says my order should have been expedited yesterday when I ordered the labtop I choose the one that was labeled delivered by Christmas. Now my son will not receive his gift until after Christmas. Next year .

This is unacceptable an I feel that I will not stop until someone is held…

I placed one order with Fingerhut and I never received that item and now I'm being charged for an item I did not receive. I'm not paying for an item I never received. I would like my account closed. I don't want my account active, please close my account.

The warranty department is a dam joke I have been trying to get my laptop repaired I have called the warranty department 4 times and was told I would be receiving a mailing label and carton to send my laptop in for repairs I will never recommend Fingerhut to anyone they are horrible company they do not value their customers

Just had the worst customer service experience. The guy I spoke to didn't have a clue about anything. I kept repeating myself over and over and he could not give a clear answer that demonstrated he even understood anything I said.

Told me there was no Manger or supervisor available then proceeded to put me on hold. Absolutely terrible customer service.

I ordered a men's gold tone band a month ago. I received the women's band but not the men's. I have been told delivery 12/9 and now I'm told 12/20. I want this band as to it is a Xmas gift.

I don't need this extra stress. Please have the company expedite this order.

I ordered the attached ring image the same time as the woman's band. I received the women's awhile back but not the men's. I keep getting the run around from customer service. I want this band. It is a Xmas gift.

I called & had my address changed. Then I placed an order. My order was shipped to my old address. I did not receive my items. I've contacted customer service numerous times & have been told they need my drivers license & ss card to verify me before they can help me.

Then they still want me to pay for the items that they shipped wrong.

i have paid off many items and always got a pay off and now i am not getting treated right call me at 3184939979 with a pay off my ice maker and wave all the extras they put on it i am not getting the right answers and i cant work with that....

again i pray that this will for the holidays .. again ..

I ordered a Barbie doll styling head for my granddaughter and I received a 18” doll carrier nothing close to what I ordered. I called customer service and they told me that I had to return the doll carrier and wait 2 billing cycles for it to get credited to my account and reorder the product I originally ordered.

Of course I wouldn’t get it before Christmas and they don’t care. I explained that to the lady on customer service and all she said was I can send you a coupon for your next order. Crazy not happy and I will not order anything from them again.

I have ordered online from a lot of different places and have had wrong things sent and it was immediately fixed and resent. I will let everyone know that Fingerhut is horrible and not to order anything from them ever.

I could have some extra charges on the bill. The plan was to see it and pay off. sales and Dept. thankw and Happy holidays.

Customer service was very bad .they wanted me to pay for items ordered with credit amount .in other words more than the difference. Difference should have been 80.00 not 286.00.

Please don't waste your time applying for any type of services at Fingerhut there are big liars and they're about games. Are they going to do is waste your time and give you the runaround I had applied with Fingerhut they send me a letter telling me they could not verify my identity I supply them with my social security number my date of birth my name my address I unfrozen my credit report from all three credit bureaus.

These people that you hire can't speak English and don't know how to take orders. I have tried for four days to place an order, they are rude, what has happened to Fingerhut I use to shop alot. Please call me with a English speaking person937+949-8584

I’m complaining because they closed my account with fingerhut and they lowered my credit score by 67 to 71 points when I never missed a payment and was never late on a payment I request they take that off my credit score I think that’s terrible customer service and I’m mad about that

They want lower the Bill or take off the shoes or late charges. Cause I stopped paying for it. n complain to my State n try to get it where they can't do business in my State...

I ordered a specific sheet set in a specific color. When I received my package and opened it I immediately realized that it was not what i ordered. So I logged it to double check my order and make sure the mistake was not mine. I waited to the next morning to call Fingerhut customer service but that was a waste of my time.

I’d like to explain that I am disabled and I shop online a lot for the convenience. I’m very careful with my orders because it’s too much work to make a trip to the post office, stand in line and wait for the adjustment on my account. With that being said, I asked the customer service representative why would the company send an item that I DID NOT order? His response was that I could choose to return the item. Which is fine if you are not physically disabled. I asked…

Good evening, I am writing a complaint about things not hot because I was a customer that made my monthly payments on time. I was also given an increase on my credit limit of $1000, which equal $1900 to purchase items.

For some reason there was a second account which had my information which was considered to be fraud and I have made several calls and complaints to Fingerhut for them to address this matter and have them removed that account. I was told by Fingerhut that I had to go to the police department to get a police report on this matter.

I am a 55 year old woman who suffers from anxiety and depression and I have gone to the police department several times and wish they could not assist me to to the fact that the information provided wasn’t sufficient . I also addressed the three…

I have been dealing with an issue since 02/2021 with no help from NOBODY!!! I placed an order that was delivered to a different address per UPS and the merchandise couldn't be retrieved, but I'm being held responsible for it. I have made numerous phone calls to customer service with no results, made 3 claims with no results and now this is on my credit report.

Ive had my credit drop 81pts...my account is paid in full and was late or missed because of covid and i was disconnected several times trying to pay...my late fees were waived Thank You but i need this to give mt pts back on my credit report

I bought a shelving unit back in 06/25/2019 .Total price of the unit was $243.29 I been making payments almost 2 years never missed a payment I should had paid off already they still say I owe $88.72..I don't understand how I still owe ..Thanks

The customer service department may as well not exist. They all apparently have the same level of authority and no supervisor. Their only job is to be of no real help. They do not listen but talk over you and tell you to do Their job..

I ordered a convertible couch for my son's apartment, he just moved out for college. I was contacted by the shipping company that delivery would be Sept 1st. It is end of day on Sept 2nd and no delivery was made.

The item started in MN , went to OH, then LA where the delivery contact went out but instead of going to TX decided to take a detour back to MN. I'm sorry but I must have failed geography because last I checked LA and TX were next to each other.

Apparently now you have to go thru MN to get from LA to TX. But no worries... they provide the fastest…

Didn't receive my order they kept telling me to wait a few more days and call back, I did that no results so the lady said I'll send you a e -mail link to fill out to get my account credit or replace my item. So I kept waiting for the email didn't receive it so I called back and they tell me it takes 24 hours to receive the email. Bull shit

I called the phone number to complian about billing calls and messages sent to me all night long (a violation of the law, I believe). I made over 10 calls. Many times I was cut off when the call was transfered to the real agent. The agents I actually spoke with were obviously foreign and could barely speak English. No matter what I said, they only offered to accept a payment on the phone. When I said that I was complaining about the all-night phone calls and texts, I was hung up on an had to start the process over again. This involved callint their number, pushing buttons to get to an agent, and then being put on hold for a period of 20 to o60 minutes.

Eventuuall I got an agent, but when I said i needed her to speak louder and more disttincly because of a bad connection, she accused me of…

Had a credit account with this terrible excuse for a company just to build credit. They make you buy items to keep your credit limit or they take the limit away. I had a security breach were I needed to change debt cards so 1 payment was not being processed.

They immediately put a 30day late on my credit for a 22 dollar payment. Never called to let me know. Not email or anything. They are refusing to take it off. They charge outrageous amounts for common items. I bought a watch that broke in a week for 270.

Was online for 68 bucks new. Got ripped and credit screwed. THIS COMPANY PRAYS ON PEOPLE with less then great credit. Do yourself a big favor and stay away

i, can not get anyone to answer my calls or email. I, was notified that the credit payment was wrong. but they did not let me know.

Second I, went to call them. at first, the lady informed me of the missing payment. but she wanted two instead of one. then I, get a credit email. saying my credit dropped 38 points the day I, talked to this lady.

i, have tried to change my email. to no avail. Why wont you all get this wright? i, am also trying to find out why I, never received my order total. and bill. i, had to call for the bill.

and don't even know haw much I, owed you to start with. Come the third , I, will try to make two payments. i, still want my original order amount. com note this is my e mail

They are demanding my social security card to be given to everyone in the company with no security whatsoever that it will be not in open-air that is the most retarded request I have ever heard from any company I will not provide nor should anyone provide their social security card to whoever might be looking at it that is called identity theft is the general manager

I have been trying to get ahold of fingerhut for a while every time I call I get hung up on I think it’s a bad connection … I am trying to figure out why money hasn’t been taken out of my account when I set it up in auto pay also how much more I owe. I need this paid off since it’s not helping my credit only lowering it

I make my payment pay more than what there asking and they are taken my money for the last four months they have been charging me a late fee of !40 they are Stealing our money during this pandemic

I didn't receive my item the one item route 66 tshirt is missing from August 8th kindly give me credit or send me another tshirt i emailed several times no response whatsoever its not nice to take money and item comes missing please take care of this matter kindly kevin rajda

PURCHASED SOME CUSTOMIZED EARRINGS 10kt Gold they was not there orange in color TOO SMALL THERE HORRIBLE returned them before my 60 days I WAS TOLD NOTHING THEY CAN DO I HAVE BEEN A LOYAL CUSTOMER FROM DAY ONE I RETURNED THE EARRINGS THEY RETURNED THEM BACK I WILL NEVER PURCHASE FROM THEM IN LIFE

6 Full HD Intel Celeron 6GB Memory 64GB SSD Google Chrome Laptop Computer Item NQ0QS. The order number was ORD0109349086 and tracking number 1Z5RX065YW25818306due to what I was ordering I didn’t want it to be just dropped outside and left so I asked it to be a signature delivery so I would know I got it.

The delivery was to come by UPS unbeknownst to me Fingerhut outsourced the delivery to USPS. The day it was delivered the notification said it was delivered to my mailbox we live in row townhomes so we have communal mailboxes.

File police report as asked closed my case because they said it was delivered and I have to pay for it

Fingerhut gave me a 30 day late which has been on my credit filings for about 10 years I've written several letters to the credit unions and to Fingerhut to remove it I had a Fingerhut catalog and never bought insurance from them once they realized I did not buy insurance from them they credited back but they refused to take it off my credit file and it has been with me as a derogatory for years their customer service is horrible they promised me they would take it off and

still have not I would give them a rating of 0 and not do business with Fingerhut ever again sincerely Karen Chisholm

I am a valued customer of fingerhut I order from them all the time but I m on the verge of cancelling my account because of the way i m being treated. I asked to speak to a manager or supervisor and the girl put me on hold came back on and pretended to be someone else and I can hear her voice its the same person.

Again i told her I want to speak with someone incharge please and she told me to hold and hung up on me. I am a disabled person this is how I do all my shopping I already got a credit increase because of my payment history I pay ontime and when I m supposed to I am not supposed to have any stress or things upsetting me and

I am VERY upset that I am being mistreated this way. 2x s time I m tryi g to order offline and its telling me to call and verify my account. Someone either…

This place is so unprofessional. I tried to make a purchase March 25th 2021 as soon as my order was placed they canceled it but still took my money. would not give me an explanation to why my order was canceled.

I called them to find out when my money will be back on my card. No one could give me a straight answer . I asked to speak to management they would not transfer me. Today is April 2nd and I've been calling every day with no results.

Order # 0108186891 NPUJ8 Size 11 NQUL3 Size 11 Promo Code NCVB7 Total: $33.92. Fingerhut canceled my order will not let me paid for because fresh start but offered me the promo code let me place the order now when I try redo the order Fingerhut now won't accept the promo code and let me get my boots I'm disappointed