Fingerhut

Last month I called 4 times because customer service kept disconnecting the call when I asked for a supervisor. I was trying to paid the bill minus late fees as I was told. I left my phone number for a supervisor to call.

No call and now another late fee has been added. I called again and left my phone number for a supervisor once again... Now another late fee. I feel like I am being scammed on my bill to pay late fees.

This issue need to be addressed immediately. #3873253182 Please and thank you.

Hello. I really wanted to put down a 0. My problem has been going on for months. I have good credit with Fingerhut and I have been with them for years. Some how they gave me another account number and I would have to apply for credit again but I can't because of my SS number, it will not let me.

I did not get names but have sent plenty of letters and calls and they just don't get it to look up my old account. Then they pass the buck to someone else. There was a lady that did say see sees my old account and I asked her to put it in the computer.

I thought maybe she did but did not. I just don't understand these people. They just will not HELP ME at all. I hope someone can help me with this matter. I sent nice letters out the first time but as this went on for months I did get very ugly and…

I'm disabled on SSI and even amidst the pandemic they still harassed me and brought my good credit way down... they refuse to communicate and have zero understanding at all the attack even put me in hosp. they pick at disabled people.

1 cu ft. 1000watt microwave oven (Item #NOXFG, order #ORD0101978323). It was delivered on 04/01/2020. It worked up until 06/14/2020. I was informed by customer service there was nothing they could do about it. 00 for a defective product that worked for approximately 43 days????

If I don't receive a satisfactory reply to my complaint you can consider me a former Fingerhut customer. I will also let my friends and family know how Fingerhut conducts their business and how shabbily they treat their customers. I am a great customer with exceptional payment history and I expected better from this company. com

I called the Fingerhut number,they were having problems trying to find stuff on there and in their computer they wanted my full social security number which I would not give them since I gave them the last four two times. I was trying to get onto my mobile app and it says you get three attempts on the third attempt I tried to redo my password and it automatically lock me out of my account and

they are of no help trying to help me so if I don't hear from back from you I won't use a mobile app with you people anymore.

I ordered and received a countertop dishwasher. The shipping fee was $70.00. The product is not what I am in need of. I called to have it returned. I took the item to UPS to have it returned. I am being told that I am going to have to pay $148.00 to have it returned.

This is too much for shipping of a product that cost $320.00 which was paid in full.

Said my check bounced checked with bank check never came thru just trying to RIP me off

Got approved with fingerhut never received any sort of card or email giving me info to use the credit and they closed my account with out notification and lowered my credit score by 30 points when I called them they had no answers for me it's like there mindless robots reading a script

My complaint starts with customer service. Y. I had been calling creditors to see how they are helping right now. All helped including Fingerhut, I thought. Taking my revolving payment down that was taken out of my checking for 3 months I thought was great.

As my Wells Fargo account did the same. But Wells Fargo stuck to their promise. Fingerhut did not. Just got a call that I have to pay because its 2 days due. Well I set another payment schedule up. I had no choice.

You all need to realize we all need help right now and no money is coming in at this time, I am not alone. Shame on your company!! I will continue to pay you and cannot wait to pay you off!!

Many will know about this as you probably are not helping many more. Good luck, stay safe.

00. 00 monthly pmt. I kept noticing after I made the big pmt my balance was still going up. 00 pmt and paying ahead doesn't erase the balance. still pay. It makes no sense to keep paying you more than what the balance is.

I'm due money back . 00 over the total balance. Not one rep or supervisor will assist me to clear this up. I keep being told I'm in the wrong even tho I have paid in total more than what I owe.

I asked to have the acct closed in December of 2019 given a confirmation number it was closed but guess what still getting billed. I'm not taking this to civil court.

00 credit limit ,that took 4 years to build ! Haven't used card in 2 years cause it had s zero balance! Good for credit score! 00 credit limit and that I SENT AN EMAIL TO CLOSE ACCOUNT !! I got played, beware of the same happening to you !

Go SOME WHERE ELSE THAN FINGERHUT ! THEY WILL EVENTUALLY SCREW YOU TO!! CUSTOMER SERVICE COULD HAVE CARED LESS !! NEVER LATE ON ONE PAYMENT IN OVER 5 YEARS !! THIS WILL BE YOUR REWARD ONE DAY ,WHEN YOU FIND OUT THE CREDIT YOU WORKED ON DISAPPEAR JUST LIKE THAT !!

RUN PEOPLE ,GET AWAY FROM THIS COMPANY !! MARY PALAFOX .

Fingerhut in the pass two years start adding temporary credit increases to you account close to the holidays if you refuse the temporary credit is removed who’s is ok but at the same time it affects your credit score the first time I called regarding they said it does affect your credit either way again they add a temporary credit Oct 2019 for $1000 I used $600 on Jan 2020 my credit score dropped because $400 balance was removed so

I spoke with customer service I asked that going forward pls take me off the temporary credit increase don’t want it added to acct any more Fingerhut removed all the available credit they given to me previous to the $1000 before my available credit was $2510 on Jan 2020 $400 was removed the balance remaining $2110 after I called my new available credit is $110…

I brought a Nintendo switch in July for xmas gift for grandson, found out later it wasn't the one he wanted, so I ordered another one in December got that one, I spoke to someone letting them know I had sent back the all black Nintendo switch hoping for a refund, well I found got that because it was only 30 days when you can send it back and they would return it back to me, I got a email around Dec 13th it was on it's way so that was fine.

I called and called and emailed waiting for it to give to another child never got it. So finally I spoke to manager after ever customer service rep was very rude to me, I was told that they disposed of my item!

I didn't understand that Why? He said because I sent it back! That never happened at all! Then I found out that it was delivered to a hair…

May 21, 2019, I paid in full for the last item received from Fingerhut. and Fingerhut made no request for any money. On November 4, 2019, I bought a Xmas tree in full using checking acct 5487 because Fingerhut stated that they would discontinue sending catalogs.

On December 4, I purchased 2 Spirographs and 2 Fingernail & Manicure sets totaling roughly $150 dollars that I also paid using my checking acct 5487. Today, I was billed for $305 roughly when I paid in full for everything.

The billing lady name wa$15s April and she stated I paid $15 dollars roughly since those orders. I paid in full SO EXACTLY WHAT IS GOING ON WITH MY CREDIT?

I had two items that went bad . They would not call me back.I call 27 times no call back.The ones I talked to did speak good English.And I find out they are not in the US.They do not paid tax in the US .May be the reason I didn't get my items replace.

I called the customer care service because I was having a problem place an order online so after I place the order I asked the customer service rep could they send me out of catalog because I prefer to order out of a catalog than online so she tells me that she don't have enough information to send me out a catalog then I asked her what information she needed so I could get the catalog she couldn't tell me so all I want is the catalog

Less than a 1. My first experience was the worst. I purchased a ring engraved for my husband that faded two weeks after receiving. No shipping return label included.

Also purchased a bridal silver set where after a week the silver begin to chip on the side again no return labels. I received both items at different times returned them to the address on the return forms these items came back contacted customer service and was advised to go online for labels but was not able to bc did not have a printer to print the labels.

These items were returned 5 times after sending the last time the items have not been returned back. I had spoke with customer service several times concerning this issue and they never helped or showed any empathy to my experience.

After this my credit is shot. I will…

I placed an order the week of the 17th. The guy I placed it with said I would receive it on the 24th. I called to check on it on the23rd.. Don't understand why. Had to placed an order before the 26th of sept to keep my account from being lowered . this is in August

Sent my payment back to my bank after I had already pay my balance off want happy at all someones at. Fingerhut need to be held accountable for their actions thaey had no business sent my. Money back to my bank my finger hut account was zero not now because of this and I have a latefee not my fault some body mass up they had no business Touch my payment.

And send back to my bank I have overdraft protection so they cover my Whole payments and my credit went from poor to fair but because of this it might go back to poor and get on my credit reports because some idiot don't no how to do her job I.

Had over pay 20 dollars so I said to them put that back on my card and keep the a that pay off my balance now I started all over again to pay my account off. Someone didn't do there job right

This what happened I was going to get a refund of $20 back to my card for over payment. At first I didn't no my bank had cover the whole thing until I call my bank and I was to cover the money to pay them back can't do that now because some idiot work at finger hut sent my.

Whole payments of $ 149 which would left my balance of 0 because is was pay off I do not no who I was talking to. But I no I had said to sent 20 and keep 149. At my payment they put me in a spot now I have late fee.

No fault of mine and got to start all over again can. Ruin my credit. Not happy when my account was pay off. They had no business what so ever to touch my payment that was stupid all they had to do was leave 149. Sent.

$ 20 back to my card. Not I don't have 0 balance. This should had been plan comments…

Worst company ever.all they want is your money.Do not buy from these people.

Your app took more than I was going to send. I at first hit too many zeros, and DELETED all of them to start over. I hit minimum payment, and they took my balance! I have to buy my groceries!

I have to pay other bills! I have to fix my mom's truck! I can't wait 3 business days to be credited back. When I asked to be forwarded to the department that would credit it back, she claimed she couldn't.

When I asked for a manager, she claimed none was available! I work customer service! I know when someone is lying to a caller to get her to hang up! Your App messed up! and I have to pay for it!

You have the worst, most Unhelpful Customer service dept I have ever experienced! And I want satisfaction! I shouldn't have to pay for a glitch in an ap!

I have been a customer of Fingerhut for about 6 years I had never been late I always pay my account off early recently Fingerhut allow someone else to place an order on my account when I contact customer service about the charge since then item was returned they wanted to charge me a restock fee that I never authorize anyone to use my acct to place that order.

After talking to an agent I I end up only have to pay the balance of $15 which I was not notified so they decided to report that I was late with a $15 balance to the credit bureau what cause my score to drop I was Furious so I am but I put a dispute in what the credit bureau I'm waiting on the results now but I will no longer be a Fingerhut customer

I purchased an Acer Aspire computer for my husband who needed one to help with our fledgling business as well as to play games on. The computer I purchased was advertised by you as being a gaming computer but when my husband tried to play a game on it couldn't run it.

The game in question was almost 10 years old! I called the customer service line and was told the quarantee I purchased wasn't in effect yet and to contact Acer. Upon contacting them, I was informed that this was NOT a gaming computer at all.

I called Customer Service back and told them this. I requested that you take this computer back (which is hardly used) and credit my account as I would use the credit to purchase something else. The supervisor refused to take it back saying we have had it too long and that it was…

In October 10 2018 I received my Samsung Blu-ray player we were told you have 30 days for inspection if anything is wrong send it back. The Blu-ray player would Not play new movies and would skip and shut off.

00 for payment by phone that was all I needed to pay, on November 14 2018, Then I get phone calls for nonpayment and late fees I have this information recorded on my phone every phone call. I have been informed someone from management will adjust my account I am tired of being LIED to over this situation !!!!!!!

Now it's March 31, 2019 four months later nothing has changed I cannot make a payment by phone I have to make the payment with Customer service on the phone instead of paying regular with bill matrix. I so UPSET with Fingerhut Corporation I will Never purchase NOTHING EVER.…

I sent back my order re registered mail to Fingerhut, it was signed for I am still being charged the full balance even after mailing registered receits 3 times, need your help this is affecting my spotless credit. B G SPADONI phone 501 425 5572 acct#6369921072572216

I ordered 2 items for Christmas. I get paid on the 3rd of each month. I kept making double payments and you still reported that I was late and had the nerve to charge me a 14 dollar late charge.

I can never talk to anyone on the phone because you hire nothing but orientials that can't even speak English. I am beyond frustrated with your company. I paid off my account in LESS than 3 months. How dare you accuse me of paying late. I demand an apology.

Hi I have used you guys for many years and I was needing to pay off my charge off and customer service was giving me the run around for two hours didn't want to listen what you had to say cut u off in the middle of the conversation.i would like to speak with someone asap I will not do business with them anymore.they ae refusing to send me a receipt for my mount paid.

I know I am part of the fresh start payment, over the last few months I have paid more than my monthly payment, I got sick a few weeks ago and did not have the money to pay before my payment was due in march, my payday is 3 days after my march payment was due, I tried explain about my payday when I called on march 4, also I begged and

pleaded to borrow money from a family member and tried to go ahead and make the payment only to be told my card was expired even though the expiration date on the card is 08/2023 so the payment did not go through so I have to wait till the 8th of march and now I'm being told I have to start all over again on the fresh start program, no credit to me on the fact that I had been paying more than the min payment due each month.

I did not plan on getting sick…

ordered flowers for a valentines day delivery , they were not delived on v day neither was my money refunded.

Keeps calling me every day threatening me that their going to cancel my account

My account paid in off June 2018.

However you have continued to charge late fees, the charge of 66 dollars was for insurance policy that was cancelled September 2018, insurance company said they do not inform fingerhut of this. I have inform you of this sent September but bill anyway, late fees sent July account close continues to this date.

Will not pay a bill when I owe fingerhut nothing.

I ordered two bracelets from Fingerhut. When UPS delivered my package only one bracelet was inside the package (I work from home so I was able to get the package). However, when I called Fingerhut and inquired on my order, I was advised to complete an affidavit form. The case was supposed to be investigated. I received an email back from the investigation department advising the case was closed and I need to submit a report with my police department if I disagree with the findings. The investigate was verifying that the package was delivered by UPS. Duh, I told the representative I've received the package (SMH). So much for an investigation. However, in the meantime, my account still reflect the item I didn't receive.

There is a lot wrong with this situation. 1. I didn't get what I…

00 to tell me over the phone how to do.

also with that order , had a microwave cart. i am not one to go this way but very disappointed in both orders. thank you for your time John crossan

99... It was due to some insurance i signed up for, which was supposed to been free for a year, i had only been signed up for around 4 to 5 months... 00 like always and told them to cancel that insurance.

99, and that was paid on 12/10/18. He stated my next payment would be on1/20/18 and i was all caught up.... Then i received another bill stating another payment was due on 12/20/18 AGAIN... i would like for this to be fixed, if not you have lost my business and thats unfortunate...

got a apple watch and seen it for a lower price week later asked about price credit customer service is a joke don't buy from them there prices are 2-3 times higher than what anyone else is charging wish I would have known before hand

Talked to two different service rep today I got two different answers on my account. My payment changed from last month and different amonuts I owe. Asked to talk to a supervisor but of course to busy. I get that????

Asked to have my account info emailed to me do I can review it. But as of three hours still no response from anyone. Need some help here . Thanks

Desiring to order three toys for a four year old, I contacted Fingerhut customer service to ask a question. After navigating my way through their contorted automated system, which, by the way, has never accepted my “prompted” last four social or 10 digit phone number ever since I became a customer, I spoke to the first of four actual humans.

Three additional calls later, as well as 52 minutes later, I was no closer to placing my order than when I started. Some of the “lowlights” include one agent telling me that there was a Black Friday discount for shipping if ordering online. That was a lie.

The second agent said that there was a Thanksgiving Day promo, but only for that day. That makes total sense, since everyone knows it has always been called Black Thursday! 00 to help out with the…

I am submitting this complaint because I placed an order on October 23, 2018 for some earbuds. I had intended to order the earbuds along with a $350 scanner but the scanner was unavailable so I could only order the earbuds.

I was told that the order would go out on November 2 so I was constantly checking my mail awaiting my order. I decided to phone Fingerhut to check on the order and was informed that my account was CLOSED BECAUSE THE ORDER WAS NOT AVAILABLE which is not my fault.

I did not wish to lose my account with Fingerhut and do not understand the reason that my account was IMMEDIATELY CLOSED being that I showed interest in KEEPING ACCOUNT OPEN. I feel that my account was WRONGFULLY CLOSED and I was not afforded the opportunity to order a replacement item before you closed my…

Last year I opened a Fresh Start account which I proudly paid on time until my last $10 payment. I had to be rushed to the hospital around that time and ended up being admitted for almost 2 months. At age 32 I was diagnosed with stage 4 breast cancer.

A year & half ago it came back with a vengeance. Then a few days ago I received an email from Fingerhut saying I’d have to start all over again with the low credit limit. So I called them today to explain the situation and beg to “graduate” up 1 level so I could make this Xmas the best I could knowing it could be my last.

I just wanted it to be as memorable & unforgettable for my son. I spoke with 2 different reps yet they both denied me because of that $10 dollars (which I did pay off). Making that call was truly humiliating (I was…

I placed a order on oct 28 paid extra shipping to get the item faster for a gift item never came i called they said they would credit the shipping and get my item sent still no item called back was told the same thing never got item called again told please let me help you give me 2 days you will get your item guess what no item called again asked to talk to a suoervisor was told will straten my order out give 2 days still no item its weeks later and

you are still showing the item in stock no one wants to here about my missing item. The gift i was giving i looked like a fool because it never came at this point cancle my order refund my money and i will never order again.

I am putting in a call to the better business bure. Very dissatisified with your customer service i was a good…

I ordered the Panasonic phones, gave a arrival date of Oct. ) are not like an American, don't like dealing with them, please give us an American, or have an American on stand by to talk with us. Please try and make things better for customers.

95, by mistake. 32. I wasnot making 2 payments. 95 been returned to my card since 09/22/18. I have spoke to 5-6 people, and they all tell me the same lie ( it will be returned ). 95 . To be returned to my card, i donot want it credited to my account.

Also my account is not correct. I need this straightened out asap. 95, i need it in writing. It didn't take this long to take it.!!

Finger hut is a disgrace. They have charged me for activity that wasnt mine. I have tried to contact finger hut and they refuse to consult with me over their error.

I have $5000 credit with Fingerhut. Being maxed out I just deposited $1,000 on my account and my available total is now $910 (where did $90 go)? This is while my last order had 2 items UPS lost and have as of yet received any replacement or credit to my account. Why...

Ordered a 3 piece occassional table set back on 9-03-18. Was suppossed to be delivered on 9-12-18. Hasn't even left the shipper yet, nor been picked up by UPS. Called today to cancel the order and was told they can't since the item is in shipment status and due to be delivered even though it hasn't left the warehouse.

Now customer service is blaming the delay on Hurricane Florence which only made landfall this morning and is nowhere near to their shipment centers. Love being lied to right in my face. Won't cancel the order and won't cancel the Fingerhut account.

I have called for assistance regarding my new computer 1st time last night 09/06/18 and I was told to call back today, I called 9 times today 09/07/18 and I was hung up on twice. The last person I spoke with said I was calling Manilla and I will have to call back again.

I have never had such poor service, never again will I use Fingerhut. I wish I could un-high-lite the 1st star, they are not deserving of a star.

I received the phone an didnt like it at all so I sent it back only too be told that my reason for returning the phone was against the policy... okay I get that part so I asked them too send the phone back..

next step is getting my lawyer involved he love these kind of cases

I was a victim of identity The I was a victim of identity thefy My step daughter ordered several things without my permission and open up a credit card Fingerhut said they did investigation as if I was shipped to my address I had to pay for I have about a police report and

second of all I have paid that the reporter did you turn the credit card over to so why should I stay or are you with me being a big them this need to be removed off my creative I did file a police report reportYou are damaging my credit each month I’m getting dings because of his turn into Collection at holding that in and out of the kindness of my heart I paid the debt that was sure a stepdaughter now is in prison over $10,000 of it so I just created called miles etc.

please remove Fingerhut off my credit I will file…

Needless to say im behind on my pmrs. rep. a revovilng account_ cuz i missed a pmt. Then the 2nd rep said i had to do the fresh start program OVER again then the 3rd rep. Every story is different